---
description: Salesforce Service Cloud : qu'en pensent les utilisateurs ? Lisez les avis clients sur Salesforce Service Cloud, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) > [Logiciels similaires à Salesforce Service Cloud](https://www.capterra.lu/alternatives/136189/salesforce)

# Produits similaires à Salesforce Service Cloud

Canonical: https://www.capterra.lu/alternatives/136189/salesforce

> Découvrez les meilleures alternatives à Salesforce Service Cloud. Comparez les fonctionnalités, les notes et les avis pour trouver le logiciel qui saura répondre à vos besoins.

-----

## Les meilleures alternatives

1. **Salesforce Sales Cloud** — 4.4/5 (18768 reviews) — Découvrez la plateforme CRM n° 1 au monde. Gérez chaque étape de vos relations clients entre les services.
   - [Afficher le profil](https://www.capterra.lu/software/61368/salesforce)
   - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/61368/136189/salesforce/vs/salesforce)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk offre une solution de service client très réputée dans le secteur.
   - [Afficher le profil](https://www.capterra.lu/software/164283/zendesk)
   - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/136189/164283/salesforce/vs/zendesk)
3. **LiveChat** — 4.6/5 (1715 reviews) — Logiciel premium de messagerie instantanée et de service client pour les entreprises. Testez gratuitement LiveChat et propulsez vos employés et votre service client au niveau supérieur.
   - [Afficher le profil](https://www.capterra.lu/software/62194/livechat)
   - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/62194/136189/livechat/vs/salesforce)
4. **LiveAgent** — 4.7/5 (1753 reviews) — Démarrez gratuitement avec LiveAgent et établissez des relations client exceptionnelles grâce à l'outil d'assistance ultime pour les entreprises de toutes tailles.
   - [Afficher le profil](https://www.capterra.lu/software/102188/liveagent)
   - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/102188/136189/liveagent/vs/salesforce)
5. **Freshdesk** — 4.5/5 (3409 reviews) — Freshdesk est un logiciel de service client facile à utiliser qui aide plus de 60 000 entreprises dans le monde entier à créer des expériences client exceptionnelles.
   - [Afficher le profil](https://www.capterra.lu/software/124981/freshdesk)
   - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/124981/136189/freshdesk/vs/salesforce)
6. **Dynamics 365** — 4.4/5 (5811 reviews) — Solution de gestion d'entreprise intégrée qui automatise les processus financiers, de relation client et de chaîne d'approvisionnement.
   - [Afficher le profil](https://www.capterra.lu/software/157279/dynamics-365)
   - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/136189/157279/salesforce/vs/dynamics-365)
7. **Tidio** — 4.7/5 (590 reviews) — Tidio est une plateforme de help desk qui vous permet de fournir un support client de haute qualité et de générer des ventes grâce à la messagerie instantanée et des chatbots.
   - [Afficher le profil](https://www.capterra.lu/software/144040/tidio-chat)
   - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/136189/144040/salesforce/vs/tidio-chat)
8. **Intercom** — 4.5/5 (1131 reviews) — Améliorez la satisfaction des clients et l'efficacité des équipes grâce aux outils de messagerie, d'automatisation intelligente et de libre-service d'Intercom.
   - [Afficher le profil](https://www.capterra.lu/software/134347/intercom)
   - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/134347/136189/intercom/vs/salesforce)
9. **Zoho Desk** — 4.5/5 (2211 reviews) — Mettez le service client au cœur de votre entreprise. Améliorez la satisfaction des clients, l'autonomie des agents et la prospérité de votre entreprise.
   - [Afficher le profil](https://www.capterra.lu/software/169505/zoho-desk)
   - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/136189/169505/salesforce/vs/zoho-desk)
10. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 est le logiciel gratuit n° 1 pour helpdesk et centres d'appels fourni avec un CRM. Bitrix24 est utilisé par huit millions d'entreprises dans le cloud et sur site.
    - [Afficher le profil](https://www.capterra.lu/software/113540/bitrix24)
    - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/113540/136189/bitrix24/vs/salesforce)
11. **Odoo** — 4.2/5 (1294 reviews) — Ensemble Open Source d'applications commerciales intégrées pour CRM (gestion des relations client), points de vente, sites web, e-commerces, vente, comptabilité, entrepôt, RH, projet et marketing.
    - [Afficher le profil](https://www.capterra.lu/software/135618/odoo)
    - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/135618/136189/odoo/vs/salesforce)
12. **Yonyx** — 4.7/5 (256 reviews) — Yonyx aide le service d’assistance avec des arbres de décision interactifs pour un dépannage efficace, le libre-service et la création de tickets avec transcriptions.
    - [Afficher le profil](https://www.capterra.lu/software/130406/agi-self-service)
    - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/130406/136189/agi-self-service/vs/salesforce)
13. **SAP Customer Experience** — 4.3/5 (245 reviews) — Capitaliser sur la connaissance client, améliorer l'efficacité et les performances de première ligne, optimiser les processus métier critiques.
    - [Afficher le profil](https://www.capterra.lu/software/77372/sap-crm)
    - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/77372/136189/sap-crm/vs/salesforce)
14. **Front** — 4.5/5 (286 reviews) — Transformez votre courrier électronique en une solution d'assistance. Rapide et aussi simple qu'une messagerie électronique, cette solution vous offre également les outils dont vous avez besoin pour réduire les temps de réponse des agents.
    - [Afficher le profil](https://www.capterra.lu/software/132901/front)
    - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/132901/136189/front/vs/salesforce)
15. **JIRA Service Management** — 4.5/5 (763 reviews) — Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser.
    - [Afficher le profil](https://www.capterra.lu/software/138769/jira-service-management)
    - [Comparer avec Salesforce Service Cloud](https://www.capterra.lu/compare/136189/138769/salesforce/vs/jira-service-management)

## Catégories connexes

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)
- [Service client](https://www.capterra.lu/directory/22/customer-service/software)
- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)
- [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software)
- [Logiciels de gestion des ordres de mission](https://www.capterra.lu/directory/30785/work-order/software)

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/alternatives/136189/salesforce)
- [Afficher le profil du logiciel](https://www.capterra.lu/software/136189/salesforce)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/alternatives/136189/salesforce> |
| de-AT | <https://www.capterra.at/alternatives/136189/salesforce> |
| de-CH | <https://www.capterra.ch/alternatives/136189/salesforce> |
| en | <https://www.capterra.com/p/136189/Salesforce/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/136189/salesforce> |
| en-AU | <https://www.capterra.com.au/alternatives/136189/salesforce> |
| en-CA | <https://www.capterra.ca/alternatives/136189/salesforce> |
| en-GB | <https://www.capterra.co.uk/alternatives/136189/salesforce> |
| en-IE | <https://www.capterra.ie/alternatives/136189/salesforce> |
| en-IL | <https://www.capterra.co.il/alternatives/136189/salesforce> |
| en-IN | <https://www.capterra.in/alternatives/136189/salesforce> |
| en-NZ | <https://www.capterra.co.nz/alternatives/136189/salesforce> |
| en-SG | <https://www.capterra.com.sg/alternatives/136189/salesforce> |
| en-ZA | <https://www.capterra.co.za/alternatives/136189/salesforce> |
| es | <https://www.capterra.es/alternatives/136189/salesforce> |
| es-AR | <https://www.capterra.com.ar/alternatives/136189/salesforce> |
| es-CL | <https://www.capterra.cl/alternatives/136189/salesforce> |
| es-CO | <https://www.capterra.co/alternatives/136189/salesforce> |
| es-CR | <https://www.capterra.co.cr/alternatives/136189/salesforce> |
| es-DO | <https://www.capterra.do/alternatives/136189/salesforce> |
| es-EC | <https://www.capterra.ec/alternatives/136189/salesforce> |
| es-MX | <https://www.capterra.mx/alternatives/136189/salesforce> |
| es-PA | <https://www.capterra.com.pa/alternatives/136189/salesforce> |
| es-PE | <https://www.capterra.pe/alternatives/136189/salesforce> |
| fi | <https://www.capterra.fi/alternatives/136189/salesforce> |
| fr | <https://www.capterra.fr/alternatives/136189/salesforce> |
| fr-BE | <https://fr.capterra.be/alternatives/136189/salesforce> |
| fr-CA | <https://fr.capterra.ca/alternatives/136189/salesforce> |
| fr-LU | <https://www.capterra.lu/alternatives/136189/salesforce> |
| it | <https://www.capterra.it/alternatives/136189/salesforce> |
| ja | <https://www.capterra.jp/alternatives/136189/salesforce> |
| nb | <https://www.capterra.no/alternatives/136189/salesforce> |
| nl | <https://www.capterra.nl/alternatives/136189/salesforce> |
| nl-BE | <https://www.capterra.be/alternatives/136189/salesforce> |
| pl | <https://www.capterra.pl/alternatives/136189/salesforce> |
| pt | <https://www.capterra.com.br/alternatives/136189/salesforce> |
| pt-PT | <https://www.capterra.pt/alternatives/136189/salesforce> |
| sv | <https://www.capterra.se/alternatives/136189/salesforce> |
| tr | <https://www.capterra.web.tr/alternatives/136189/salesforce> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Salesforce Service Cloud","description":"Trouvez les meilleures alternatives à Salesforce Service Cloud grâce à Capterra Luxembourg : tarif, fonctionnalités, avis utilisateur, démo gratuite, etc. Logiciels concurrents à Salesforce Service Cloud et logiciels similaires.","url":"https://www.capterra.lu/alternatives/136189/salesforce","about":{"@id":"https://www.capterra.lu/alternatives/136189/salesforce#software"},"breadcrumb":{"@id":"https://www.capterra.lu/alternatives/136189/salesforce#breadcrumblist"},"@id":"https://www.capterra.lu/alternatives/136189/salesforce#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.lu/#website"},"inLanguage":"fr-LU","mainEntity":{"@id":"https://www.capterra.lu/alternatives/136189/salesforce#software"},"publisher":{"@id":"https://www.capterra.lu/#organization"}},{"name":"Salesforce Service Cloud","url":"https://www.capterra.lu/software/136189/salesforce","@id":"https://www.capterra.lu/software/136189/salesforce#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.lu/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":820},"offers":{"price":"25","@type":"Offer"}},{"@id":"https://www.capterra.lu/alternatives/136189/salesforce#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Logiciels helpdesk","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":3,"item":"/software/136189/salesforce","@type":"ListItem"},{"name":"Logiciels similaires à Salesforce Service Cloud","position":4,"item":"https://www.capterra.lu/alternatives/136189/salesforce","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Salesforce Service Cloud : alternatives et concurrents - Capterra Luxembourg 2026","@context":"https://schema.org","@id":"https://www.capterra.lu/alternatives/136189/salesforce#itemlist","@type":"ItemList","itemListElement":[{"name":"Salesforce Sales Cloud","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.capterra.lu/software/61368/salesforce","@type":"ListItem"},{"name":"Zendesk Suite","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.lu/software/164283/zendesk","@type":"ListItem"},{"name":"LiveChat","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.lu/software/62194/livechat","@type":"ListItem"},{"name":"LiveAgent","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.lu/software/102188/liveagent","@type":"ListItem"},{"name":"Freshdesk","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.lu/software/124981/freshdesk","@type":"ListItem"},{"name":"Dynamics 365","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.capterra.lu/software/157279/dynamics-365","@type":"ListItem"},{"name":"Tidio","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.lu/software/144040/tidio-chat","@type":"ListItem"},{"name":"Intercom","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.capterra.lu/software/134347/intercom","@type":"ListItem"},{"name":"Zoho Desk","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.lu/software/169505/zoho-desk","@type":"ListItem"},{"name":"Bitrix24","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.lu/software/113540/bitrix24","@type":"ListItem"},{"name":"Odoo","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.lu/software/135618/odoo","@type":"ListItem"},{"name":"Yonyx","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.lu/software/130406/agi-self-service","@type":"ListItem"},{"name":"SAP Customer Experience","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c046d78a-8f19-4afd-bb26-81df76556187.png","url":"https://www.capterra.lu/software/77372/sap-crm","@type":"ListItem"},{"name":"Front","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.lu/software/132901/front","@type":"ListItem"},{"name":"JIRA Service Management","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.lu/software/138769/jira-service-management","@type":"ListItem"}],"numberOfItems":15}
</script>