---
description: Enterprise Service Desk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Enterprise Service Desk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Enterprise Service Desk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Enterprise Service Desk](/software/152682/enterprise-service-desk) > [Logiciels similaires à Enterprise Service Desk](https://www.capterra.lu/alternatives/152682/enterprise-service-desk)

# Produits similaires à Enterprise Service Desk

Canonical: https://www.capterra.lu/alternatives/152682/enterprise-service-desk

> Découvrez les meilleures alternatives à Enterprise Service Desk. Comparez les fonctionnalités, les notes et les avis pour trouver le logiciel qui saura répondre à vos besoins.

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## Les meilleures alternatives

1. **Freshdesk** — 4.5/5 (3410 reviews) — Freshdesk est un logiciel de service client facile à utiliser qui aide plus de 60 000 entreprises dans le monde entier à créer des expériences client exceptionnelles.
   - [Afficher le profil](https://www.capterra.lu/software/124981/freshdesk)
   - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/124981/152682/freshdesk/vs/enterprise-service-desk)
2. **Freshservice** — 4.5/5 (687 reviews) — (Helpdesk gamifié + gestion des ressources) - les complications = Freshservice. En outre, le centre de service est aussi compatible ITIL.
   - [Afficher le profil](https://www.capterra.lu/software/132997/freshservice)
   - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/132997/152682/freshservice/vs/enterprise-service-desk)
3. **JIRA Service Management** — 4.5/5 (764 reviews) — Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser.
   - [Afficher le profil](https://www.capterra.lu/software/138769/jira-service-management)
   - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/138769/152682/jira-service-management/vs/enterprise-service-desk)
4. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk est un centre d'assistance moderne conçu pour les centres d'assistance informatique de toutes tailles.
   - [Afficher le profil](https://www.capterra.lu/software/133392/service-desk)
   - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/133392/152682/service-desk/vs/enterprise-service-desk)
5. **HappyFox Help Desk** — 4.6/5 (92 reviews) — Un logiciel de tickets d'assistance technique vous aide à éliminer les engorgements et à gérer facilement vos requêtes de support client à partir de plusieurs canaux.
   - [Afficher le profil](https://www.capterra.lu/software/83211/happyfox)
   - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/83211/152682/happyfox/vs/enterprise-service-desk)
6. **Zendesk Suite** — 4.4/5 (4076 reviews) — Zendesk offre une solution de service client très réputée dans le secteur.
   - [Afficher le profil](https://www.capterra.lu/software/164283/zendesk)
   - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/152682/164283/enterprise-service-desk/vs/zendesk)
7. **Salesforce Service Cloud** — 4.5/5 (821 reviews) — Service Cloud 360, l'une des meilleures plateformes de service client, permet aux entreprises de stimuler un engagement transparent pour l'ensemble du parcours client.
   - [Afficher le profil](https://www.capterra.lu/software/136189/salesforce)
   - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/136189/152682/salesforce/vs/enterprise-service-desk)
8. **Issuetrak** — 4.6/5 (205 reviews) — Soyez opérationnel en seulement 24 heures grâce à un support client haut de gamme, 100 % basé aux États-Unis et disponible 24 h/24, 7 j/7.
   - [Afficher le profil](https://www.capterra.lu/software/16499/issuetrak)
   - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/16499/152682/issuetrak/vs/enterprise-service-desk)
9. **TeamSupport** — 4.5/5 (848 reviews) — Logiciel web de service client facile à mettre en œuvre et centré sur la gestion client B2B et la collaboration d'équipe.
   - [Afficher le profil](https://www.capterra.lu/software/87908/teamsupport)
   - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/87908/152682/teamsupport/vs/enterprise-service-desk)
10. **Cherwell Service Management** — 4.3/5 (166 reviews) — Cherwell Software est un fournisseur innovant de plateformes de gestion des ressources et des services informatiques qui cherche à améliorer le monde de l'informatique.
    - [Afficher le profil](https://www.capterra.lu/software/121158/cherwell-software)
    - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/121158/152682/cherwell-software/vs/enterprise-service-desk)
11. **Vivantio** — 4.3/5 (178 reviews) — Une plateforme SaaS qui propose la gestion des services d'entreprise grâce au routage automatisé, aux alertes, au suivi des interactions, etc.
    - [Afficher le profil](https://www.capterra.lu/software/132880/vivantio)
    - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/132880/152682/vivantio/vs/enterprise-service-desk)
12. **EcholoN** — 4.7/5 (35 reviews) — Made in Germany : ce logiciel d'assistance avec système de cas d'assistance et base de données de connaissances est adaptable à vos besoins et extensible.
    - [Afficher le profil](https://www.capterra.lu/software/189744/echolon)
    - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/152682/189744/enterprise-service-desk/vs/echolon)
13. **SysAid** — 4.5/5 (512 reviews) — SysAid aide les services informatiques à travailler plus intelligemment (sans ajouter de difficulté) grâce à une automatisation du centre d'assistance basée sur une décennie d'informations d'IA. Essayez la plateforme gratuitement dès aujourd'hui.
    - [Afficher le profil](https://www.capterra.lu/software/107225/sysaid)
    - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/107225/152682/sysaid/vs/enterprise-service-desk)
14. **Kaseya VSA** — 4.0/5 (206 reviews) — Fournit des solutions automatisées en temps réel de sauvegarde de disque, de création d'images disques, de sauvegardes au niveau des fichiers et de restauration complète pour les serveurs et postes de travail Windows.
    - [Afficher le profil](https://www.capterra.lu/software/100303/kaseya-vsa)
    - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/100303/152682/kaseya-vsa/vs/enterprise-service-desk)
15. **Agiloft** — 4.8/5 (38 reviews) — Lauréat du prix "Editor's Choice". Automatisez la génération de contrats, les approbations et les rapports avec les fournisseurs et les clients. Plus de trois millions d'utilisateurs lui font confiance.
    - [Afficher le profil](https://www.capterra.lu/software/101273/agiloft)
    - [Comparer avec Enterprise Service Desk](https://www.capterra.lu/compare/101273/152682/agiloft/vs/enterprise-service-desk)

## Catégories connexes

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)
- [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software)
- [Logiciels de gestion des cas d'assistance](https://www.capterra.lu/directory/32623/it-ticketing-systems-software/software)

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/alternatives/152682/enterprise-service-desk)
- [Afficher le profil du logiciel](https://www.capterra.lu/software/152682/enterprise-service-desk)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/alternatives/152682/enterprise-service-desk> |
| de-AT | <https://www.capterra.at/alternatives/152682/enterprise-service-desk> |
| de-CH | <https://www.capterra.ch/alternatives/152682/enterprise-service-desk> |
| en | <https://www.capterra.com/p/152682/Enterprise-Service-Desk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/152682/enterprise-service-desk> |
| en-AU | <https://www.capterra.com.au/alternatives/152682/enterprise-service-desk> |
| en-CA | <https://www.capterra.ca/alternatives/152682/enterprise-service-desk> |
| en-GB | <https://www.capterra.co.uk/alternatives/152682/enterprise-service-desk> |
| en-IE | <https://www.capterra.ie/alternatives/152682/enterprise-service-desk> |
| en-IL | <https://www.capterra.co.il/alternatives/152682/enterprise-service-desk> |
| en-IN | <https://www.capterra.in/alternatives/152682/enterprise-service-desk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/152682/enterprise-service-desk> |
| en-SG | <https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk> |
| en-ZA | <https://www.capterra.co.za/alternatives/152682/enterprise-service-desk> |
| fr | <https://www.capterra.fr/alternatives/152682/enterprise-service-desk> |
| fr-BE | <https://fr.capterra.be/alternatives/152682/enterprise-service-desk> |
| fr-CA | <https://fr.capterra.ca/alternatives/152682/enterprise-service-desk> |
| fr-LU | <https://www.capterra.lu/alternatives/152682/enterprise-service-desk> |

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