---
description: ServiceNow IT Service Management : qu'en pensent les utilisateurs ? Lisez les avis clients sur ServiceNow IT Service Management, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow IT Service Management - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Gestion des connaissances](/directory/30094/knowledge-management/software) > [ServiceNow IT Service Management](/software/152874/servicenow-knowledge-management) > [Logiciels similaires à ServiceNow IT Service Management](https://www.capterra.lu/alternatives/152874/servicenow-knowledge-management)

# Produits similaires à ServiceNow IT Service Management

Canonical: https://www.capterra.lu/alternatives/152874/servicenow-knowledge-management

> Découvrez les meilleures alternatives à ServiceNow IT Service Management. Comparez les fonctionnalités, les notes et les avis pour trouver le logiciel qui saura répondre à vos besoins.

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## Les meilleures alternatives

1. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk permet aux entreprises de fournir une assistance, d'adapter le libre-service et de se différencier avec un engagement proactif.
   - [Afficher le profil](https://www.capterra.lu/software/164283/zendesk)
   - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/152874/164283/servicenow-knowledge-management/vs/zendesk)
2. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk est un logiciel de service client facile à utiliser qui aide plus de 60 000 entreprises dans le monde entier à créer des expériences client exceptionnelles.
   - [Afficher le profil](https://www.capterra.lu/software/124981/freshdesk)
   - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/124981/152874/freshdesk/vs/servicenow-knowledge-management)
3. **Milvus** — 4.8/5 (298 reviews) — Un système de gestion intelligent.
   - [Afficher le profil](https://www.capterra.lu/software/202528/milvus)
   - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/152874/202528/servicenow-knowledge-management/vs/milvus)
4. **LiveAgent** — 4.7/5 (1753 reviews) — Un excellent service client commence avec un meilleur logiciel helpdesk. Gagnez plus de clients en offrant un excellent service client avec LiveAgent.
   - [Afficher le profil](https://www.capterra.lu/software/102188/liveagent)
   - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/102188/152874/liveagent/vs/servicenow-knowledge-management)
5. **Freshservice** — 4.5/5 (685 reviews) — Un centre de service ITSM (Information Technology Service Management) en ligne avec gestion des incidents, des problèmes, des changements des versions et des ressources, en plus d'options puissantes d'automatisation et de gestion des cas d'assistance.
   - [Afficher le profil](https://www.capterra.lu/software/132997/freshservice)
   - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/132997/152874/freshservice/vs/servicenow-knowledge-management)
6. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Supremo est un logiciel de bureau à distance facile à utiliser, sécurisé et abordable pour Windows, macOS, iOS, Android et Linux.
   - [Afficher le profil](https://www.capterra.lu/software/177094/supremo-remote-desktop)
   - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/152874/177094/servicenow-knowledge-management/vs/supremo-remote-desktop)
7. **SysAid** — 4.5/5 (511 reviews) — Gérez facilement toutes vos activités de Help Desk avec cette solution informatique éprouvée. Vous trouverez tous les éléments essentiels dont vous avez besoin dans un seul tableau de bord.
   - [Afficher le profil](https://www.capterra.lu/software/107225/sysaid)
   - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/107225/152874/sysaid/vs/servicenow-knowledge-management)
8. **JIRA Service Management** — 4.5/5 (763 reviews) — Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser.
   - [Afficher le profil](https://www.capterra.lu/software/138769/jira-service-management)
   - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/138769/152874/jira-service-management/vs/servicenow-knowledge-management)
9. **BeyondTrust Remote Support** — 4.6/5 (2009 reviews) — Bomgar est le leader des solutions de gestion des accès sécurisés offrant une connexion sécurisée et contrôlée à n'importe quel appareil.
   - [Afficher le profil](https://www.capterra.lu/software/86962/bomgar)
   - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/86962/152874/bomgar/vs/servicenow-knowledge-management)
10. **ServiceNow** — 4.5/5 (344 reviews) — Cette solution automatise vos tâches d'assistance quotidiennes et vous aide à suivre, mesurer et traiter chaque unité de travail. Évolutives et faciles à utiliser.
    - [Afficher le profil](https://www.capterra.lu/software/152871/servicenow)
    - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/152871/152874/servicenow/vs/servicenow-knowledge-management)
11. **Zoho Desk** — 4.5/5 (2211 reviews) — Mettez le service client au cœur de votre entreprise. Rendez les clients plus heureux, les agents plus autonomes et votre entreprise prospère.
    - [Afficher le profil](https://www.capterra.lu/software/169505/zoho-desk)
    - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/152874/169505/servicenow-knowledge-management/vs/zoho-desk)
12. **LiveChat** — 4.6/5 (1715 reviews) — Logiciel premium de messagerie instantanée et de service client pour les entreprises. Testez gratuitement LiveChat et propulsez vos employés et votre service client au niveau supérieur.
    - [Afficher le profil](https://www.capterra.lu/software/62194/livechat)
    - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/62194/152874/livechat/vs/servicenow-knowledge-management)
13. **TeamDynamix** — 4.4/5 (150 reviews) — TeamDynamix est une plateforme ITSM et PPM sans code avec intégration et automatisation.
    - [Afficher le profil](https://www.capterra.lu/software/121317/teamdynamix)
    - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/121317/152874/teamdynamix/vs/servicenow-knowledge-management)
14. **Atera** — 4.5/5 (446 reviews) — Atera est la solution ultime de gestion informatique à distance tout-en-un pour les MSP, les consultants et les services informatiques. Essayez Atera gratuitement dès aujourd'hui \!
    - [Afficher le profil](https://www.capterra.lu/software/144309/atera)
    - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/144309/152874/atera/vs/servicenow-knowledge-management)
15. **BOSSDesk** — 4.6/5 (139 reviews) — La suite BOSS Solutions est une solution de gestion des ressources informatiques entièrement intégrée, disponible à la fois dans le cloud et sur site.
    - [Afficher le profil](https://www.capterra.lu/software/144825/boss-solutions)
    - [Comparer avec ServiceNow IT Service Management](https://www.capterra.lu/compare/144825/152874/boss-solutions/vs/servicenow-knowledge-management)

## Catégories connexes

- [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software)
- [Logiciels de gestion des services informatiques](https://www.capterra.lu/directory/30672/it-service/software)
- [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software)
- [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software)
- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/alternatives/152874/servicenow-knowledge-management)
- [Afficher le profil du logiciel](https://www.capterra.lu/software/152874/servicenow-knowledge-management)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/alternatives/152874/servicenow-knowledge-management> |
| de-AT | <https://www.capterra.at/alternatives/152874/servicenow-knowledge-management> |
| de-CH | <https://www.capterra.ch/alternatives/152874/servicenow-knowledge-management> |
| en | <https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/152874/servicenow-knowledge-management> |
| en-AU | <https://www.capterra.com.au/alternatives/152874/servicenow-knowledge-management> |
| en-CA | <https://www.capterra.ca/alternatives/152874/servicenow-knowledge-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/152874/servicenow-knowledge-management> |
| en-IE | <https://www.capterra.ie/alternatives/152874/servicenow-knowledge-management> |
| en-IL | <https://www.capterra.co.il/alternatives/152874/servicenow-knowledge-management> |
| en-IN | <https://www.capterra.in/alternatives/152874/servicenow-knowledge-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/152874/servicenow-knowledge-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/152874/servicenow-knowledge-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/152874/servicenow-knowledge-management> |
| fr | <https://www.capterra.fr/alternatives/152874/servicenow-knowledge-management> |
| fr-BE | <https://fr.capterra.be/alternatives/152874/servicenow-knowledge-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/152874/servicenow-knowledge-management> |
| fr-LU | <https://www.capterra.lu/alternatives/152874/servicenow-knowledge-management> |
| pt | <https://www.capterra.com.br/alternatives/152874/servicenow-knowledge-management> |
| pt-PT | <https://www.capterra.pt/alternatives/152874/servicenow-knowledge-management> |

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