---
description: Contact Center as a Service (CCaaS) : qu'en pensent les utilisateurs ? Lisez les avis clients sur Contact Center as a Service (CCaaS), consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Contact Center as a Service (CCaaS) - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Communications unifiées](/directory/31035/unified-communications/software) > [Contact Center as a Service (CCaaS)](/software/169024/call-center) > [Logiciels similaires à Contact Center as a Service (CCaaS)](https://www.capterra.lu/alternatives/169024/call-center)

# Produits similaires à Contact Center as a Service (CCaaS)

Canonical: https://www.capterra.lu/alternatives/169024/call-center

> Découvrez les meilleures alternatives à Contact Center as a Service (CCaaS). Comparez les fonctionnalités, les notes et les avis pour trouver le logiciel qui saura répondre à vos besoins.

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## Les meilleures alternatives

1. **DialedIn CCaaS** — 4.8/5 (315 reviews) — Logiciel pour call centers (entrant et sortant) hébergé, flexible et riche en fonctionnalités, très facile à déployer, à gérer et à utiliser au quotidien.
   - [Afficher le profil](https://www.capterra.lu/software/29589/callcenternow)
   - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/29589/169024/callcenternow/vs/call-center)
2. **Aircall** — 4.2/5 (458 reviews) — Aircall est le système de téléphonie cloud le plus intuitif. Faites l'expérience d'une configuration facile qui ne nécessite aucun matériel et qui comprend des dizaines d'intégrations CRM.
   - [Afficher le profil](https://www.capterra.lu/software/144486/aircall)
   - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/144486/169024/aircall/vs/call-center)
3. **Convoso** — 4.5/5 (386 reviews) — Augmentez considérablement les taux de conversion de vos contacts et leads grâce au logiciel pour centres d'appels omnicanal Consovo.
   - [Afficher le profil](https://www.capterra.lu/software/76768/cloud-predictive-dialer)
   - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/76768/169024/cloud-predictive-dialer/vs/call-center)
4. **Readymode** — 4.6/5 (136 reviews) — XenCALL est un logiciel d'automatisation de call center avec numérotation prédictive, CRM (Customer Relationship Management), distribution de leads et un plan en direct de votre équipe de vente.
   - [Afficher le profil](https://www.capterra.lu/software/136728/readymode)
   - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/136728/169024/readymode/vs/call-center)
5. **Dialpad** — 4.2/5 (562 reviews) — Dialpad intègre les dernières technologies de téléphonie cloud pour fournir aux organisations des outils de communication modernes.
   - [Afficher le profil](https://www.capterra.lu/software/190976/dialpad-sell)
   - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/169024/190976/call-center/vs/dialpad-sell)
6. **3CX** — 4.4/5 (465 reviews) — 3CX est une solution de communications unifiées incluant téléphonie, visioconférence, Live Chat et applis mobiles.
   - [Afficher le profil](https://www.capterra.lu/software/158704/3cx)
   - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/158704/169024/3cx/vs/call-center)
7. **JustCall** — 4.1/5 (223 reviews) — JustCall : une plateforme commerciale tout-en-un pour les appels, les SMS, les e-mails et WhatsApp. Automatisez les flux de travail avec l'IA (intelligence artificielle) et évoluez facilement.
   - [Afficher le profil](https://www.capterra.lu/software/157853/justcall)
   - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/157853/169024/justcall/vs/call-center)
8. **CTM** — 4.6/5 (150 reviews) — CallTrackingMetrics vous permet de gérer et d'analyser les communications, depuis n'importe quelle source, pour aligner les équipes sur chaque interaction client.
   - [Afficher le profil](https://www.capterra.lu/software/152004/call-tracking-software)
   - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/152004/169024/call-tracking-software/vs/call-center)
9. **CallTools** — 4.8/5 (155 reviews) — Numérotation prédictive, de masse et de prévisualisation avec téléphone web intégré, CRM et équipe d'assistance interne dédiée.
   - [Afficher le profil](https://www.capterra.lu/software/149510/call-center-software)
   - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/149510/169024/call-center-software/vs/call-center)
10. **CloudTalk** — 4.4/5 (268 reviews) — CloudTalk est un système de téléphonie basé sur le cloud pour les équipes de support et de vente. Découvrez une gestion des appels simple et amusante. Obtenez votre version d'essai gratuite dès aujourd'hui.
    - [Afficher le profil](https://www.capterra.lu/software/182004/cloudtalk)
    - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/169024/182004/call-center/vs/cloudtalk)
11. **Ringover** — 4.7/5 (859 reviews) — Solution de communication 100% cloud : téléphonie avancée, visioconférence et messagerie collaborative dans une app facile à utiliser.
    - [Afficher le profil](https://www.capterra.lu/software/169627/ringover)
    - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/169024/169627/call-center/vs/ringover)
12. **CommPeak Dialer** (0 reviews) — Augmentez l’efficacité de votre call center avec CommPeak Dialer : hiérarchisation des leads basée sur l’IA, numérotation intelligente, identification dynamique des appelants et automatisation.
    - [Afficher le profil](https://www.capterra.lu/software/201709/commpeak-dialer)
    - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/169024/201709/call-center/vs/commpeak-dialer)
13. **DialerAI** — 4.8/5 (5 reviews) — Une suite pour call centers qui propose divers outils : SVI (serveur vocal interactif) entrant et sortant, numérotation prédictive, diffusion vocale et transferts par boîte vocale pour la génération de leads.
    - [Afficher le profil](https://www.capterra.lu/software/168692/star2billing)
    - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/168692/169024/star2billing/vs/call-center)
14. **Twilio** — 4.4/5 (501 reviews) — Twilio fournit des API simples, dont le tarif est basé sur l'utilisation, qui permettent aux entreprises de créer des applications voix et SMS évolutives et fiables pour le web ou les appareils mobiles.
    - [Afficher le profil](https://www.capterra.lu/software/180158/twilio-communications-platform)
    - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/169024/180158/call-center/vs/twilio-communications-platform)
15. **Dialshree** — 4.7/5 (74 reviews) — Logiciel pour call centers doté de fonctionnalités supplémentaires telles qu'un enregistreur vocal, une solution VoIP, un numéroteur sortant, une solution IPPBX et une solution basée sur Asterisk.
    - [Afficher le profil](https://www.capterra.lu/software/144944/dialshree)
    - [Comparer avec Contact Center as a Service (CCaaS)](https://www.capterra.lu/compare/144944/169024/dialshree/vs/call-center)

## Catégories connexes

- [Communications unifiées](https://www.capterra.lu/directory/31035/unified-communications/software)
- [Virtualisation](https://www.capterra.lu/directory/30618/virtualization/software)
- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)
- [Logiciels de gestion du personnel pour call center](https://www.capterra.lu/directory/32607/call-center-workforce-management/software)
- [Logiciels de numérotation automatique](https://www.capterra.lu/directory/30999/auto-dialer/software)

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/alternatives/169024/call-center)
- [Afficher le profil du logiciel](https://www.capterra.lu/software/169024/call-center)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/alternatives/169024/call-center> |
| de-AT | <https://www.capterra.at/alternatives/169024/call-center> |
| de-CH | <https://www.capterra.ch/alternatives/169024/call-center> |
| en | <https://www.capterra.com/p/169024/Call-Center/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/169024/call-center> |
| en-AU | <https://www.capterra.com.au/alternatives/169024/call-center> |
| en-CA | <https://www.capterra.ca/alternatives/169024/call-center> |
| en-GB | <https://www.capterra.co.uk/alternatives/169024/call-center> |
| en-IE | <https://www.capterra.ie/alternatives/169024/call-center> |
| en-IL | <https://www.capterra.co.il/alternatives/169024/call-center> |
| en-IN | <https://www.capterra.in/alternatives/169024/call-center> |
| en-NZ | <https://www.capterra.co.nz/alternatives/169024/call-center> |
| en-SG | <https://www.capterra.com.sg/alternatives/169024/call-center> |
| en-ZA | <https://www.capterra.co.za/alternatives/169024/call-center> |
| fr | <https://www.capterra.fr/alternatives/169024/call-center> |
| fr-BE | <https://fr.capterra.be/alternatives/169024/call-center> |
| fr-CA | <https://fr.capterra.ca/alternatives/169024/call-center> |
| fr-LU | <https://www.capterra.lu/alternatives/169024/call-center> |
| pt | <https://www.capterra.com.br/alternatives/169024/call-center> |
| pt-PT | <https://www.capterra.pt/alternatives/169024/call-center> |

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