---
description: Zoho Desk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Zoho Desk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Suivi des problèmes](/directory/30675/issue-tracking/software) > [Zoho Desk](/software/169505/zoho-desk) > [Logiciels similaires à Zoho Desk](https://www.capterra.lu/alternatives/169505/zoho-desk)

# Produits similaires à Zoho Desk

Canonical: https://www.capterra.lu/alternatives/169505/zoho-desk

> Découvrez les meilleures alternatives à Zoho Desk. Comparez les fonctionnalités, les notes et les avis pour trouver le logiciel qui saura répondre à vos besoins.

-----

## Les meilleures alternatives

1. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk Support est un logiciel helpdesk conçu pour améliorer les relations avec les clients.
   - [Afficher le profil](https://www.capterra.lu/software/164283/zendesk)
   - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/164283/169505/zendesk/vs/zoho-desk)
2. **Freshdesk** — 4.5/5 (3434 reviews) — Ce logiciel web et moderne de gestion des services d'assistance est utilisé par plus de 40 000 entreprises dans le monde entier.
   - [Afficher le profil](https://www.capterra.lu/software/124981/freshdesk)
   - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/124981/169505/freshdesk/vs/zoho-desk)
3. **LiveAgent** — 4.7/5 (1783 reviews) — Suivez tous les problèmes avec le système de chat/cas d'assistance et gagnez plus de clients en fournissant un excellent service client avec LiveAgent.
   - [Afficher le profil](https://www.capterra.lu/software/102188/liveagent)
   - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/102188/169505/liveagent/vs/zoho-desk)
4. **Freshservice** — 4.5/5 (720 reviews) — Ce centre de service de suivi des problèmes en ligne vous permet de gérer votre infrastructure informatique, en laissant les complications de côté. Il est en outre conforme ITIL…
   - [Afficher le profil](https://www.capterra.lu/software/132997/freshservice)
   - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/132997/169505/freshservice/vs/zoho-desk)
5. **LiveChat** — 4.6/5 (1723 reviews) — Logiciel premium de messagerie instantanée et de service client pour les entreprises. Testez gratuitement LiveChat et propulsez vos employés et votre service client au niveau supérieur.
   - [Afficher le profil](https://www.capterra.lu/software/62194/livechat)
   - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/62194/169505/livechat/vs/zoho-desk)
6. **SysAid** — 4.5/5 (519 reviews) — SysAid est une plateforme robuste de gestion des services informatiques (ITSM) optimisée par l’IA agentique, automatisant le travail répétitif et chronophage.
   - [Afficher le profil](https://www.capterra.lu/software/107225/sysaid)
   - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/107225/169505/sysaid/vs/zoho-desk)
7. **JIRA Service Management** — 4.5/5 (770 reviews) — Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser.
   - [Afficher le profil](https://www.capterra.lu/software/138769/jira-service-management)
   - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/138769/169505/jira-service-management/vs/zoho-desk)
8. **Bitrix24** — 4.2/5 (991 reviews) — Suivi des problèmes, bug tracking ou suivi des clients ? Avec Bitrix24, tout est plus facile.
   - [Afficher le profil](https://www.capterra.lu/software/113540/bitrix24)
   - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/113540/169505/bitrix24/vs/zoho-desk)
9. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — Logiciel de prise en charge du service d'assistance et outil de gestion des ressources comprenant une base de connaissances, la gestion des SLA, le suivi des tickets et la gestion des stocks.
   - [Afficher le profil](https://www.capterra.lu/software/179501/manageengine-service-desk-plus)
   - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/169505/179501/zoho-desk/vs/manageengine-service-desk-plus)
10. **Tidio** — 4.7/5 (590 reviews) — Tidio est une plateforme de service client qui vous permet de fournir un excellent support client et de générer des ventes grâce à des chatbots et un chat en direct.
    - [Afficher le profil](https://www.capterra.lu/software/144040/tidio-chat)
    - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/144040/169505/tidio-chat/vs/zoho-desk)
11. **Intercom** — 4.5/5 (1133 reviews) — La première plateforme de messagerie client au monde destinée à la croissance d'entreprise
    - [Afficher le profil](https://www.capterra.lu/software/134347/intercom)
    - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/134347/169505/intercom/vs/zoho-desk)
12. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk est un système de gestion des cas d'assistance en ligne conçu pour simplifier le travail de votre équipe. Offrez un support client exceptionnel. sans effort.
    - [Afficher le profil](https://www.capterra.lu/software/185973/helpdesk)
    - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/169505/185973/zoho-desk/vs/helpdesk)
13. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — Service Cloud 360, la plateforme de service client parmi les meilleures au monde, permet aux entreprises de stimuler un engagement transparent pour l'ensemble du parcours client.
    - [Afficher le profil](https://www.capterra.lu/software/136189/salesforce)
    - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/136189/169505/salesforce/vs/zoho-desk)
14. **Faveo Helpdesk** — 4.5/5 (117 reviews) — Système de support basé sur des cas d'assistance, autohébergé et dans le cloud, doté d'une base de connaissances pour les entreprises de toutes tailles.
    - [Afficher le profil](https://www.capterra.lu/software/147036/faveo-helpdesk)
    - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/147036/169505/faveo-helpdesk/vs/zoho-desk)
15. **BOSSDesk** — 4.7/5 (140 reviews) — La suite BOSS Solutions est une solution de gestion des ressources informatiques entièrement intégrée, disponible à la fois dans le cloud et sur site.
    - [Afficher le profil](https://www.capterra.lu/software/144825/boss-solutions)
    - [Comparer avec Zoho Desk](https://www.capterra.lu/compare/144825/169505/boss-solutions/vs/zoho-desk)

## Catégories connexes

- [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software)
- [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software)
- [Logiciels CCM (Customer Communications Management)](https://www.capterra.lu/directory/31002/customer-communications-management/software)
- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)
- [Service client](https://www.capterra.lu/directory/22/customer-service/software)

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/alternatives/169505/zoho-desk)
- [Afficher le profil du logiciel](https://www.capterra.lu/software/169505/zoho-desk)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/alternatives/169505/zoho-desk> |
| de-AT | <https://www.capterra.at/alternatives/169505/zoho-desk> |
| de-CH | <https://www.capterra.ch/alternatives/169505/zoho-desk> |
| en | <https://www.capterra.com/p/169505/Zoho-Desk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/169505/zoho-desk> |
| en-AU | <https://www.capterra.com.au/alternatives/169505/zoho-desk> |
| en-CA | <https://www.capterra.ca/alternatives/169505/zoho-desk> |
| en-GB | <https://www.capterra.co.uk/alternatives/169505/zoho-desk> |
| en-IE | <https://www.capterra.ie/alternatives/169505/zoho-desk> |
| en-IL | <https://www.capterra.co.il/alternatives/169505/zoho-desk> |
| en-IN | <https://www.capterra.in/alternatives/169505/zoho-desk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/169505/zoho-desk> |
| en-SG | <https://www.capterra.com.sg/alternatives/169505/zoho-desk> |
| en-ZA | <https://www.capterra.co.za/alternatives/169505/zoho-desk> |
| es | <https://www.capterra.es/alternatives/169505/zoho-desk> |
| es-AR | <https://www.capterra.com.ar/alternatives/169505/zoho-desk> |
| es-CL | <https://www.capterra.cl/alternatives/169505/zoho-desk> |
| es-CO | <https://www.capterra.co/alternatives/169505/zoho-desk> |
| es-CR | <https://www.capterra.co.cr/alternatives/169505/zoho-desk> |
| es-DO | <https://www.capterra.do/alternatives/169505/zoho-desk> |
| es-EC | <https://www.capterra.ec/alternatives/169505/zoho-desk> |
| es-MX | <https://www.capterra.mx/alternatives/169505/zoho-desk> |
| es-PA | <https://www.capterra.com.pa/alternatives/169505/zoho-desk> |
| es-PE | <https://www.capterra.pe/alternatives/169505/zoho-desk> |
| fr | <https://www.capterra.fr/alternatives/169505/zoho-desk> |
| fr-BE | <https://fr.capterra.be/alternatives/169505/zoho-desk> |
| fr-CA | <https://fr.capterra.ca/alternatives/169505/zoho-desk> |
| fr-LU | <https://www.capterra.lu/alternatives/169505/zoho-desk> |
| it | <https://www.capterra.it/alternatives/169505/zoho-desk> |
| ja | <https://www.capterra.jp/alternatives/169505/zoho-desk> |
| nl | <https://www.capterra.nl/alternatives/169505/zoho-desk> |
| nl-BE | <https://www.capterra.be/alternatives/169505/zoho-desk> |
| pl | <https://www.capterra.pl/alternatives/169505/zoho-desk> |
| pt | <https://www.capterra.com.br/alternatives/169505/zoho-desk> |
| pt-PT | <https://www.capterra.pt/alternatives/169505/zoho-desk> |
| sv | <https://www.capterra.se/alternatives/169505/zoho-desk> |
| tr | <https://www.capterra.web.tr/alternatives/169505/zoho-desk> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho Desk","description":"Trouvez les meilleures alternatives à Zoho Desk grâce à Capterra Luxembourg : tarif, fonctionnalités, avis utilisateur, démo gratuite, etc. Logiciels concurrents à Zoho Desk et logiciels similaires.","url":"https://www.capterra.lu/alternatives/169505/zoho-desk","about":{"@id":"https://www.capterra.lu/alternatives/169505/zoho-desk#software"},"breadcrumb":{"@id":"https://www.capterra.lu/alternatives/169505/zoho-desk#breadcrumblist"},"@id":"https://www.capterra.lu/alternatives/169505/zoho-desk#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.capterra.lu/alternatives/169505/zoho-desk#software"},"isPartOf":{"@id":"https://www.capterra.lu/#website"},"publisher":{"@id":"https://www.capterra.lu/#organization"},"inLanguage":"fr-LU"},{"name":"Zoho Desk","url":"https://www.capterra.lu/software/169505/zoho-desk","@id":"https://www.capterra.lu/software/169505/zoho-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.lu/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2212},"offers":{"price":"20","@type":"Offer"}},{"@id":"https://www.capterra.lu/alternatives/169505/zoho-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Suivi des problèmes","position":2,"item":"/directory/30675/issue-tracking/software","@type":"ListItem"},{"name":"Zoho Desk","position":3,"item":"/software/169505/zoho-desk","@type":"ListItem"},{"name":"Logiciels similaires à Zoho Desk","position":4,"item":"https://www.capterra.lu/alternatives/169505/zoho-desk","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Zoho Desk : alternatives et concurrents - Capterra Luxembourg 2026","@context":"https://schema.org","@id":"https://www.capterra.lu/alternatives/169505/zoho-desk#itemlist","@type":"ItemList","itemListElement":[{"name":"Zendesk Suite","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.lu/software/164283/zendesk","@type":"ListItem"},{"name":"Freshdesk","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.lu/software/124981/freshdesk","@type":"ListItem"},{"name":"LiveAgent","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.lu/software/102188/liveagent","@type":"ListItem"},{"name":"Freshservice","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.lu/software/132997/freshservice","@type":"ListItem"},{"name":"LiveChat","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.lu/software/62194/livechat","@type":"ListItem"},{"name":"SysAid","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.lu/software/107225/sysaid","@type":"ListItem"},{"name":"JIRA Service Management","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.lu/software/138769/jira-service-management","@type":"ListItem"},{"name":"Bitrix24","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.lu/software/113540/bitrix24","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.lu/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Tidio","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.lu/software/144040/tidio-chat","@type":"ListItem"},{"name":"Intercom","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.capterra.lu/software/134347/intercom","@type":"ListItem"},{"name":"HelpDesk","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a836eda-81e3-4eac-aa10-35158a379e59.png","url":"https://www.capterra.lu/software/185973/helpdesk","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.lu/software/136189/salesforce","@type":"ListItem"},{"name":"Faveo Helpdesk","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.capterra.lu/software/147036/faveo-helpdesk","@type":"ListItem"},{"name":"BOSSDesk","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.capterra.lu/software/144825/boss-solutions","@type":"ListItem"}],"numberOfItems":15}
</script>