---
description: ServiceNow Customer Service Management : qu'en pensent les utilisateurs ? Lisez les avis clients sur ServiceNow Customer Service Management, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow Customer Service Management - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [ServiceNow Customer Service Management](/software/192052/servicenow-customer-service-management) > [Logiciels similaires à ServiceNow Customer Service Management](https://www.capterra.lu/alternatives/192052/servicenow-customer-service-management)

# Produits similaires à ServiceNow Customer Service Management

Canonical: https://www.capterra.lu/alternatives/192052/servicenow-customer-service-management

> Découvrez les meilleures alternatives à ServiceNow Customer Service Management. Comparez les fonctionnalités, les notes et les avis pour trouver le logiciel qui saura répondre à vos besoins.

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## Les meilleures alternatives

1. **Bitrix24** — 4.2/5 (1002 reviews) — Bitrix24 est une solution gratuite pour la CRM et le service client utilisée par huit millions d'entreprises dans le monde.
   - [Afficher le profil](https://www.capterra.lu/software/113540/bitrix24)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/113540/192052/bitrix24/vs/servicenow-customer-service-management)
2. **Zoho Assist** — 4.7/5 (1476 reviews) — Zoho Assist fournit une interface utilisateur simple et facile à connecter aux ordinateurs distants partout dans le monde.
   - [Afficher le profil](https://www.capterra.lu/software/181775/zoho-assist)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/181775/192052/zoho-assist/vs/servicenow-customer-service-management)
3. **Front** — 4.5/5 (288 reviews) — Traitez vos clients comme des personnes, en non comme des cas d'assistance. Offrez une assistance personnalisée, peu importe le canal.
   - [Afficher le profil](https://www.capterra.lu/software/132901/front)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/132901/192052/front/vs/servicenow-customer-service-management)
4. **Odoo** — 4.2/5 (1323 reviews) — Ensemble Open Source d'applications commerciales intégrées pour CRM (gestion des relations client), points de vente, sites web, e-commerces, vente, comptabilité, entrepôt, RH, projet et marketing.
   - [Afficher le profil](https://www.capterra.lu/software/135618/odoo)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/135618/192052/odoo/vs/servicenow-customer-service-management)
5. **NiCE CXone** — 4.2/5 (581 reviews) — Un logiciel de contact client sur le cloud offrant des fonctions de réalité virtuelle, de routage basé sur les compétences, d'intelligence artificielle (IA), de mélange d'appels et d'analytique.
   - [Afficher le profil](https://www.capterra.lu/software/134775/incontact-call-center-software)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/134775/192052/incontact-call-center-software/vs/servicenow-customer-service-management)
6. **Yonyx** — 4.7/5 (258 reviews) — Les arbres de décision interactifs Yonyx permettent un service client cohérent et personnalisé, améliorant ainsi les revenus, le FCR et le CSAT tout en réduisant le AHT.
   - [Afficher le profil](https://www.capterra.lu/software/130406/agi-self-service)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/130406/192052/agi-self-service/vs/servicenow-customer-service-management)
7. **Genesys Cloud CX** — 4.3/5 (268 reviews) — Genesis Cloud CX simplifie la relation client. Téléphone, e-mail et chat sont connectés dans un seul outil pour améliorer l'engagement client.
   - [Afficher le profil](https://www.capterra.lu/software/21409/genesys-cloud)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/21409/192052/genesys-cloud/vs/servicenow-customer-service-management)
8. **JIRA Service Management** — 4.5/5 (775 reviews) — Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser.
   - [Afficher le profil](https://www.capterra.lu/software/138769/jira-service-management)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/138769/192052/jira-service-management/vs/servicenow-customer-service-management)
9. **Salesforce Sales Cloud** — 4.4/5 (18806 reviews) — Découvrez la plateforme CRM n° 1 au monde. Gérez chaque étape de vos relations clients entre les services.
   - [Afficher le profil](https://www.capterra.lu/software/61368/salesforce)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/61368/192052/salesforce/vs/servicenow-customer-service-management)
10. **Zendesk Suite** — 4.4/5 (4090 reviews) — Zendesk Support est un logiciel helpdesk conçu pour améliorer la satisfaction des clients.
    - [Afficher le profil](https://www.capterra.lu/software/164283/zendesk)
    - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/164283/192052/zendesk/vs/servicenow-customer-service-management)
11. **LiveAgent** — 4.7/5 (1787 reviews) — LiveAgent offre aux entreprises un service client exceptionnel. Un excellent service client commence avec un meilleur logiciel de service client.
    - [Afficher le profil](https://www.capterra.lu/software/102188/liveagent)
    - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/102188/192052/liveagent/vs/servicenow-customer-service-management)
12. **LiveChat** — 4.6/5 (1727 reviews) — LiveChat vous permet de tenir des conversations en temps réel avec vos clients lorsqu'ils se trouvent sur votre site web.
    - [Afficher le profil](https://www.capterra.lu/software/62194/livechat)
    - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/62194/192052/livechat/vs/servicenow-customer-service-management)
13. **Freshdesk** — 4.5/5 (3470 reviews) — Freshdesk est un logiciel de service client facile à utiliser qui aide plus de 50 000 entreprises dans le monde entier à créer des expériences client exceptionnelles.
    - [Afficher le profil](https://www.capterra.lu/software/124981/freshdesk)
    - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/124981/192052/freshdesk/vs/servicenow-customer-service-management)
14. **Tidio** — 4.7/5 (590 reviews) — Tidio est une plateforme de service client qui combine chat en direct et chatbots pour améliorer le support client et générer plus de ventes.
    - [Afficher le profil](https://www.capterra.lu/software/144040/tidio-chat)
    - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/144040/192052/tidio-chat/vs/servicenow-customer-service-management)
15. **Zoho Desk** — 4.5/5 (2214 reviews) — Mettez le service client au cœur de votre entreprise. Améliorez la satisfaction des clients, l'autonomie des agents et la prospérité de votre entreprise.
    - [Afficher le profil](https://www.capterra.lu/software/169505/zoho-desk)
    - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.lu/compare/169505/192052/zoho-desk/vs/servicenow-customer-service-management)

## Catégories connexes

- [Service client](https://www.capterra.lu/directory/22/customer-service/software)
- [Support client](https://www.capterra.lu/directory/32315/customer-support/software)
- [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software)
- [Logiciels CCM (Customer Communications Management)](https://www.capterra.lu/directory/31002/customer-communications-management/software)
- [Gestion des flux de travail](https://www.capterra.lu/directory/30091/workflow-management/software)

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/alternatives/192052/servicenow-customer-service-management)
- [Afficher le profil du logiciel](https://www.capterra.lu/software/192052/servicenow-customer-service-management)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/alternatives/192052/servicenow-customer-service-management> |
| de-AT | <https://www.capterra.at/alternatives/192052/servicenow-customer-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/192052/servicenow-customer-service-management> |
| en | <https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/192052/servicenow-customer-service-management> |
| en-AU | <https://www.capterra.com.au/alternatives/192052/servicenow-customer-service-management> |
| en-CA | <https://www.capterra.ca/alternatives/192052/servicenow-customer-service-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/192052/servicenow-customer-service-management> |
| en-IE | <https://www.capterra.ie/alternatives/192052/servicenow-customer-service-management> |
| en-IL | <https://www.capterra.co.il/alternatives/192052/servicenow-customer-service-management> |
| en-IN | <https://www.capterra.in/alternatives/192052/servicenow-customer-service-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/192052/servicenow-customer-service-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/192052/servicenow-customer-service-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/192052/servicenow-customer-service-management> |
| es | <https://www.capterra.es/alternatives/192052/servicenow-customer-service-management> |
| es-AR | <https://www.capterra.com.ar/alternatives/192052/servicenow-customer-service-management> |
| es-CL | <https://www.capterra.cl/alternatives/192052/servicenow-customer-service-management> |
| es-CO | <https://www.capterra.co/alternatives/192052/servicenow-customer-service-management> |
| es-CR | <https://www.capterra.co.cr/alternatives/192052/servicenow-customer-service-management> |
| es-DO | <https://www.capterra.do/alternatives/192052/servicenow-customer-service-management> |
| es-EC | <https://www.capterra.ec/alternatives/192052/servicenow-customer-service-management> |
| es-MX | <https://www.capterra.mx/alternatives/192052/servicenow-customer-service-management> |
| es-PA | <https://www.capterra.com.pa/alternatives/192052/servicenow-customer-service-management> |
| es-PE | <https://www.capterra.pe/alternatives/192052/servicenow-customer-service-management> |
| fr | <https://www.capterra.fr/alternatives/192052/servicenow-customer-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/192052/servicenow-customer-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/192052/servicenow-customer-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/192052/servicenow-customer-service-management> |
| it | <https://www.capterra.it/alternatives/192052/servicenow-customer-service-management> |
| nl | <https://www.capterra.nl/alternatives/192052/servicenow-customer-service-management> |
| nl-BE | <https://www.capterra.be/alternatives/192052/servicenow-customer-service-management> |
| pt | <https://www.capterra.com.br/alternatives/192052/servicenow-customer-service-management> |
| pt-PT | <https://www.capterra.pt/alternatives/192052/servicenow-customer-service-management> |

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