---
description: Comparez osTicket et HESK aux autres éditeurs de logiciels. Fonctionnalités, avis clients, prix, comparatif produit, captures d'écran et caractéristiques produit, etc.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: osTicket et HESK : comparez - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [osTicket \<span\>et\</span\> HESK](https://www.capterra.lu/compare/125118/156452/osticket/vs/hesk)

# Comparer osTicket et HESK

Canonical: https://www.capterra.lu/compare/125118/156452/osticket/vs/hesk

> Comparaison détaillée entre osTicket et HESK. Comparez les notes, les avis, les tarifs et les fonctionnalités pour prendre la meilleure décision.

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## En un coup d'œil

| Métrique | osTicket | HESK |
| **Note globale** | 4.3/5 | 4.4/5 |
| **Total d'avis** | 76 | 8 |
| **À partir de** | 12,00 $US | 39,95 $US |
| **Essai gratuit** | Non | - |
| **Version gratuite** | Oui | Non |
| **Déploiement** | Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site) | Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site) |
| **Ressources d'aide** | Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique | Chat |
| **Formation** | - | Formation présentielle, En ligne en direct, Documentation |

## Idéal pour

### osTicket

\-

### HESK

Le logiciel offre des services d'assistance aux organisations de technologie de l'information (TI).

## Fonctionnalités clés

### osTicket

- Champs personnalisables
- Formulaires personnalisables
- Gestion de l'assistance téléphonique
- Gestion de la base de connaissances
- Gestion des accords de service
- Gestion des billets
- Gestion des connaissances
- Gestion des tickets de support
- Gestion des tâches
- Macros et réponses types
- Modèles
- Portail libre-service
- Routage automatisé
- Réponses automatisées
- Tableau de bord

### HESK

- Champs personnalisables
- Chat en temps réel
- Gestion de la base de connaissances
- Gestion des billets
- Gestion des ressources informatiques
- Portail libre-service
- Support client

## Liens

- [Afficher le profil de osTicket](https://www.capterra.lu/software/125118/osticket)
- [Afficher le profil de HESK](https://www.capterra.lu/software/156452/hesk)
- [Afficher la comparaison originale](https://www.capterra.lu/compare/125118/156452/osticket/vs/hesk)

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