Logiciels pour service client

Un logiciel pour service client permet aux entreprises de gérer et de suivre les relations clients et les services de support. Du suivi des cas d'assistance aux rapports de résolution des litiges, ces solutions les aident à gérer et à évaluer la qualité de leurs interactions avec les clients. Ce logiciel sert également à la gestion et à la distribution d'une base de connaissances interne, fournissant ainsi au personnel du service client les informations nécessaires pour régler les litiges des clients. Voir aussi : logiciel pour call centers, logiciel helpdesk et logiciel de gestion des connaissances.

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TeamSupport

TeamSupport

par TeamSupport

(646 avis)
TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. En savoir plus sur TeamSupport Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. En savoir plus sur TeamSupport
Heymarket

Heymarket

par Heymarket

(36 avis)
Heymarket is business messaging for customer support and operations teams. Customers never have to install an app and receive normal SMS and Facebook messages. Shared inboxes allow a team to read and reply to messages from their computer and mobile apps. Keep agents productive with assignments, reminders, private comments, and templates. Managers can track progress with reports, integrations (Zendesk, Zapier, Slack, Facebook, and more), custom fields, and an API. Setup in just 5 minutes. En savoir plus sur Heymarket Business SMS for support, operation, & sales. Contacts never have to install an app, your team gets shared inboxes for messaging. En savoir plus sur Heymarket
Salesforce

Salesforce

par Salesforce Service Cloud

(279 avis)
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. En savoir plus sur Salesforce With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective En savoir plus sur Salesforce
Freshdesk

Freshdesk

par Freshworks

(1 115 avis)
Freshdesk est une solution d'assistance qui offre tout ce dont vous avez besoin pour fournir un service client exceptionnel. Gérez toutes vos conversations clients au même endroit, quelle que soit la source (e-mail, téléphone ou réseaux sociaux), afin de pouvoir fournir une assistance à la fois personnelle et rapide. Parce que Freshdesk est facile à utiliser, vous pouvez vous concentrer sur ce qui compte le plus : l'assistance aux clients. Grâce à des fonctionnalités telles qu'un système avancé de gestion des dossiers et des automatisations intelligentes, satisfaire les clients n'a jamais été aussi facile. En savoir plus sur Freshdesk Un logiciel web de service client apprécié par plus de 100 000 entreprises dans le monde. En savoir plus sur Freshdesk
Giva

Giva

par Giva

(21 avis)
Our Guarantee: Use Giva for 60 days and if you don't experience all these benefits, we will refund your money. Benefits: +Reduce case/call volume. +Reduce initial call time and increased resolution rates on the first call. +Increase customer satisfaction. En savoir plus sur Giva The Apple MAC of customer service. En savoir plus sur Giva
SysAid

SysAid

par SysAid Technologies

(99 avis)
Améliorez radicalement le service client avec une solution éprouvée de centre de service informatique qui vous fournit des outils essentiels pour aider vos clients et réussir. SysAid peut être implémenté rapidement et la formation des agents d'assistance peut être effectuée en un jour. Leur système de génération de cas d'assistance facile à utiliser simplifie l'émission de plus de 82 millions de fiches par année, ce qui aide à rendre les interactions avec les clients rapides, efficaces et faciles. SysAid vous donne la flexibilité dont vous avez besoin pour configurer les flux de travail qui améliorent rapidement les capacités de vos équipes de support client. En savoir plus sur SysAid Proposé aussi bien sur cloud que sur site, SysAid combine tous les éléments essentiels pour que vous puissiez exceller dans toutes vos activités de service à la clientèle. En savoir plus sur SysAid
Teckst

Teckst

par Teckst

(29 avis)
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management. En savoir plus sur Teckst Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. En savoir plus sur Teckst
Zoho Desk

Zoho Desk

par Zoho Desk

(1 509 avis)
En savoir plus sur Zoho Desk Mettez le service client au cœur de votre entreprise : rendez vos agents plus productifs, vos gestionnaires plus efficaces et vos clients plus autonomes. En savoir plus sur Zoho Desk
Supportbench

Supportbench

par Supportbench Services

(11 avis)
Supportbench helps you manage your customers in a way that makes sense to you. Supportbench is a multi-channel support platform that is as easy to use as email, as powerful as an enterprise crm, as simple to use as a ticketing system, and affordable. With data from all channels in one place, you are able to track and measure whats important to make better business decisions. Supportbench offers companies the freedom to tailor their support system to the way they want to work. En savoir plus sur Supportbench Supportbench is a multichannel support platform that allows companies to seamlessly communicate, track, and measure performance. En savoir plus sur Supportbench
Ada

Ada

par Ada

(1 avis)
Ada is an AI-powered platform that enables customer service teams to build a chatbot that saves time, reduces costs by 30% and improves the customer experience. Ada's platform is designed for non-technical teams, so building and managing your bot doesn't require expensive technical skills and long timelines. Empower all teams to create content as customer needs evolve. Automate 70% of inquiries with pictures, videos, and GIFs, all in 100+ languages. En savoir plus sur Ada Automate up to 70% of your customer service in less than a month to achieve customer excellence and 30% cost savings. En savoir plus sur Ada
Omni-Channel Self-Service
Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. En savoir plus sur Omni-Channel Self-Service Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics En savoir plus sur Omni-Channel Self-Service
ManageEngine SupportCenter Plus
SupportCenter Plus est un logiciel de support web compatible ITIL et conçu pour les entreprises de support informatique. Il est utilisé pour gérer tout type de service client sur une seule et même plateforme. Ses utilisateurs peuvent suivre, gérer et résoudre facilement les tickets d'assistance pour offrir un support rapide à leurs clients et améliorer ainsi leur niveau de satisfaction. En savoir plus sur ManageEngine SupportCenter Plus Essayez Support Center Plus pour rendre votre centre de services plus agréable et plus puissant. C'est le premier pas pour obtenir un support client de premier ordre. En savoir plus sur ManageEngine SupportCenter Plus
CustomerWise

CustomerWise

par TechExcel

(3 avis)
TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. En savoir plus sur CustomerWise CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. En savoir plus sur CustomerWise
Cayzu

Cayzu

par Cayzu

(31 avis)
Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. En savoir plus sur Cayzu Cayzu is the #1 solution for INTERNAL HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. En savoir plus sur Cayzu
Dixa

Dixa

par Dixa

(7 avis)
Dixa est une plateforme de service client personnelle basée sur le cloud pour des conversations en temps réel. Construit avec la simplicité et la facilité d'utilisation à l'esprit, Dixa permet aux équipes face à la clientèle de fournir une assistance personnelle instantanée par téléphone, par e-mail et par chat à partir d'un seul écran. Obtenez des statistiques de performances en temps réel pour les affichages muraux, un routage intelligent sur tous les canaux, des automatisations, des rappels et bien plus encore. Faites le tour sur le site, essayez gratuitement ou programmez une démo pour voir comment Dixa peut améliorer votre expérience agent et client ! En savoir plus sur Dixa Dixa est une plateforme de service client multicanal basée sur le cloud qui vous permet de proposer une assistance vocale personnelle et par e-mail. En savoir plus sur Dixa
bpm'online service

bpm'online service

par bpm'online

(75 avis)
Bpm'online offre des processus immédiats basés sur les bonnes pratiques de l'industrie pour les moyennes et grandes entreprises. Gérez les demandes des clients et automatisez les opérations de service en suivant des processus prédéfinis pour l'excellence du service à la clientèle. Bpm'online a été repris dans le Magic Quadrant 2016 de Gartner des centres d'expérience client CRM, et dans cinq catégories du CRM Vendor Guide 2016 de Gartner (SFA, gestion des relations avec les partenaires, ventes internes et logiciel de service client). En savoir plus sur bpm'online service Assurez un service et un support client multicanaux pour fidéliser votre clientèle En savoir plus sur bpm'online service
LiveAgent

LiveAgent

par QualityUnit

(528 avis)
LiveAgent est le logiciel d'assistance téléphonique le plus noté et le plus apprécié par les PME. Des sociétés telles que BMW, Yamaha, Huawei, Orange ou Forbesfone utilisent LiveAgent pour satisfaire 150 millions d'utilisateurs dans le monde entier. Joignez-vous à eux et obtenez un avantage concurrentiel. Commencez avec la version d'essai de 14 jours, aucune carte de crédit ni aucun contrat n'est nécessaire. LiveAgent est un logiciel d'assistance multicanal riche en fonctionnalités avec plus de 170 fonctions d'assistance, comme le chat en direct, l'assistance téléphonique, l'intégration de réseaux sociaux, le portail d'assistance et une API. En savoir plus sur LiveAgent LiveAgent aide les entreprises à prospérer dans le service client. Un excellent service client commence par un excellent logiciel de service client. En savoir plus sur LiveAgent
Help Scout

Help Scout

par Help Scout

(128 avis)
Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. En savoir plus sur Help Scout Help Scout is a web-based help desk designed for a great customer experience. En savoir plus sur Help Scout
Avochato

Avochato

par Avochato

(30 avis)
Avochato is the all-in-one text messaging solution for marketers. Avochato makes it easy to send bulk messages to your contacts and turn those broadcasts into one-on-one conversations. Drive online and in-store traffic, make update announcements, and even gather more online reviews for your business. Avochato integrates with services including Slack, Office 365, Salesforce, and Desk.com. It also integrates with Google AdWords, enabling prospects to text you from a Google Ad. En savoir plus sur Avochato Avochato is a text messaging solution for sales, marketing, and support teams. Integrates with Slack, Desk.com, Salesforce, and Office. En savoir plus sur Avochato
LiveHelpNow Suite

LiveHelpNow Suite

par LiveHelpNow

(65 avis)
LiveHelpNow est une suite logicielle de service client dotée de nombreuses fonctions d'assistance, notamment : le chat en direct, la gestion des tickets par e-mail, une base de connaissances et la gestion des appels. LiveHelpNow vous permet d'interagir avec les visiteurs de votre site, d'augmenter vos ventes et d'offrir un support supérieur. Il est possible d'utiliser LiveHelpNow en déplacement ou encore d'intégrer le compte Twitter de l'entreprise. En savoir plus sur LiveHelpNow Suite LiveHelpNow est une suite logicielle de service client dotée de nombreuses fonctions d'assistance, notamment : le chat en direct, la gestion des tickets par e-mail, une base de connaissances et la gestion des appels. En savoir plus sur LiveHelpNow Suite
Issuetrak

Issuetrak

par Issuetrak

(152 avis)
Customers easily voice their concerns by email, mobile device, or web portal. Business Rules to route issues to the right team quickly and automatically. Contact your customers with notifications about updates and resolutions. Get issues to team members in multiple departments when necessary. Use templates to submit common issues and create a self-service knowledge base for future concerns. Keep management happy with automatically generated reports delivered via email. Respond. Resolve. Report. En savoir plus sur Issuetrak Get issues to team members in multiple departments across all devices automatically and easily. Respond. Resolve. Report. Demo today! En savoir plus sur Issuetrak
NICE inContact Telephony Software
NICE inContact is the cloud contact center software leader with the worlds #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContacts solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. En savoir plus sur NICE inContact Telephony Software Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. En savoir plus sur NICE inContact Telephony Software
Solarwinds Take Control

Solarwinds Take Control

par SolarWinds MSP

(6 avis)
MSP Anywhere est un logiciel de contrôle à distance basé sur le web pour les entreprises de services informatiques qui doivent résoudre leurs problèmes rapidement et à distance. Il offre une conversation bidirectionnelle en direct, un temps de connexion moyen de 5 secondes, des sessions distantes réactives et d'excellents outils d'assistance à distance tels que l'observateur d'événements Windows et la ligne de commande. MSP Anywhere est 100 % basé sur le cloud et est facile à essayer, acheter et utiliser. En savoir plus sur Solarwinds Take Control MSP Anywhere est un logiciel de contrôle à distance rapide et fiable qui vous permet d'offrir une excellente assistance à distance à vos clients des services informatiques. En savoir plus sur Solarwinds Take Control
InGenius Connector Enterprise
InGenius easily adapts to the unique needs of customer service desks and contact centers with advanced computer telephony integration (CTI). InGenius connects phone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care, InGenius helps customer service teams increase productivity and customer satisfaction with features like screen pop, automated call logging, CRM screen transfer and enhanced call reports. En savoir plus sur InGenius Connector Enterprise InGenius connects telephone systems into leading CRMs for productive customer service teams and world-class customer experiences. En savoir plus sur InGenius Connector Enterprise
Mize Customer Central
Disconnected processes and data silos frustrate customers resulting in lower customer satisfaction and higher churn. Mize Customer Central enables companies to orchestrate service interactions enhancing the customer experience. Customer Central integrates all the service transactions, resources, workflows, and data to simplify and unify the service processes. Service teams gain actionable insights to drive service performance, customer retention, and customer lifetime value. En savoir plus sur Mize Customer Central Mize Customer Central streamlines and orchestrates customer service processes to improve retention and grow aftermarket revenues. En savoir plus sur Mize Customer Central
MyTalk

MyTalk

par MyTalk

(3 avis)
MyTalk est une plateforme de gestion communautaire complète qui permet aux entreprises de créer leur propre communauté afin de développer le service client, de générer des revenus, d'améliorer l'expérience client et la satisfaction tout en réduisant les coûts d'assistance. Construire une communauté peut renforcer le service client. Résoudre le problème du client n'offre que la moitié de la réponse. En fournissant une plateforme pour interagir avec d'autres clients et fournir des commentaires, une relation durable se crée qui transformera l'entreprise. En savoir plus sur MyTalk Une solution SaaS qui aide à créer une communauté pour améliorer la relation, la confiance et le support apporté aux clients. En savoir plus sur MyTalk
Front App

Front App

par Front

(84 avis)
Plus performant qu'un service d'assistance, Front vous permet de gérer tous les messages de vos clients à partir d'une seule plateforme et de leur répondre, quel que soit le canal de communication utilisé par ceux-ci (e-mail, chat, réseaux sociaux, SMS). Si vous avez des comptes de messagerie d'équipe comme "[email protected]", "[email protected]", etc., vous craignez probablement de ne pas être à la hauteur ou de dupliquer le travail. Travaillez plus efficacement en équipe, avec plus de responsabilité et de transparence à l'aide d'affectations de messages, de la détection de collision et d'automatisations. Vous pouvez ainsi répondre 2 à 3 fois plus vite aux clients. En savoir plus sur Front App Traitez vos clients comme des personnes, en non comme des cas d'assistance. Offrez une assistance personnalisée, peu importe le canal. En savoir plus sur Front App
HelpOnClick Live Chat

HelpOnClick Live Chat

par HelpOnClick

(3 avis)
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems En savoir plus sur HelpOnClick Live Chat Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! En savoir plus sur HelpOnClick Live Chat
inSided

inSided

par inSided

(6 avis)
The inSided platform for commerce and customer service enables your customers and prospects to ask questions and get advice. Use cases include customer service, where customers get quality service at low cost, and ecommerce, where user generated content drives traffic and conversion. En savoir plus sur inSided inSided offers a platform for commerce and customer service, where customers and prospects get advice from other customers. En savoir plus sur inSided
Vision Helpdesk

Vision Helpdesk

par Vision Helpdesk

(27 avis)
En savoir plus sur Vision Helpdesk Vision Helpdesk propose des outils d'assistance téléphonique, d'assistance téléphonique multiclients ou satellites et des logiciels de centres de service ITIL pour les entreprises de toutes tailles. En savoir plus sur Vision Helpdesk
C2 ATOM

C2 ATOM

par C2 Enterprise

(11 avis)
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. En savoir plus sur C2 ATOM Powerful web-based IT service management software helping your organization modernize ITSM to provide extraordinary service delivery. En savoir plus sur C2 ATOM
LiveChat

LiveChat

par LiveChat Software

(467 avis)
Logiciel premium de messagerie instantanée et de service client pour les entreprises. LiveChat propulse vos employés et votre service client au niveau supérieur. Les clients adorent obtenir une réponse en quelques secondes. Conquérez-les avec un service client d'exception grâce à LiveChat. Joignez-vous à plus de 23 000 entreprises dans plus de 150 pays et testez LiveChat dès maintenant ! En savoir plus sur LiveChat Logiciel premium de messagerie instantanée et de service client pour les entreprises. Testez gratuitement LiveChat et propulsez vos employés et votre service client au niveau supérieur. En savoir plus sur LiveChat
QuestDesk Solutions

QuestDesk Solutions

par QuestDesk Solutions

(11 avis)
Our solutions is the most customizable customer service system on the market. Our platform makes it quick to setup and easy to use. Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on. En savoir plus sur QuestDesk Solutions An enterprise-level customer service and support solution designed for organizations of all sizes. En savoir plus sur QuestDesk Solutions
Five9

Five9

par Five9

(295 avis)
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. En savoir plus sur Five9 Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. En savoir plus sur Five9
Agiloft

Agiloft

par Agiloft

(26 avis)
Agiloft CRM provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time and provides integrated modules for reseller management, contract management and customer support. Start today with a free custom demo. En savoir plus sur Agiloft Agile enterprise CRM with customer support and contract management. Workflows and reports manage customers, resellers and sales teams. En savoir plus sur Agiloft
FluentStream

FluentStream

par FluentStream Technologies

(30 avis)
With plans starting at just $20/per user per month, FluentStream provides a fully-featured business communication platform. Unlimted calling to US and Canada and over 110 features. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. En savoir plus sur FluentStream FluentCloud is a cloud based business phone system that focuses on being more affordable for your business, improving reliability. En savoir plus sur FluentStream
InTheChat

InTheChat

par InTheChat

(1 avis)
ITC's digital customer engagement platform combines support for web chat with all other digital channels, consolidating them into one interface. Allow customers to connect with you on their channel of choice. CRM Integration and complete transaction history gives agents a 360-degree view of your customers, and features like pre-formatted responses, Skills-Based Routing, and integration with WFM make it easy to provide superior digital customer service. En savoir plus sur InTheChat ITC is a digital customer engagement platform with that consolidates live chat and all digital channels into one interface. En savoir plus sur InTheChat
ConnectWise Control

ConnectWise Control

par ConnectWise

(934 avis)
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. En savoir plus sur ConnectWise Control ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. En savoir plus sur ConnectWise Control
Tracker

Tracker

par PhaseWare

(64 avis)
PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations. En savoir plus sur Tracker Powerful, affordable and fully configurable help desk software solution. En savoir plus sur Tracker
Shelf

Shelf

par Shelf

(41 avis)
Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page. Unlike other knowledge base platforms, Shelf was designed by a Harvard knowledge management expert for best in class search and findability. Used by organizations like Slalom, Amazon and Nielson, Shelf enables any type of content to be centralized, including; documents, youtube videos, web links and more. Contact us for a demo and free trial. En savoir plus sur Shelf Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page En savoir plus sur Shelf
ShareNet Customer Service

ShareNet Customer Service

par Novo Solutions

(1 avis)
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees. En savoir plus sur ShareNet Customer Service Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. En savoir plus sur ShareNet Customer Service
TrueDialog

TrueDialog

par TrueDialog

(10 avis)
More Features. Half the Price. Now in our 9th year serving customers, TrueDialog's Enterprise-Grade SMS Platform is built for big business, yet made easy for small business. Text 1-to-millions and also utilize our unique "TrueDialog" feature for multi-user, team-based 2-way conversations at scale. Call Center Module and Mobile Apps pre-built for 1,000s of reps. Multi-Channel Alert System included. Major CRM Integrations. Seamlessly move between Short & Long Codes. Fully-documented SMS API. En savoir plus sur TrueDialog Enterprise SMS Texting built for big business, made easy for small business. More Features. Half the Price. Integrated with many CRMs. En savoir plus sur TrueDialog
UJET

UJET

par UJET

(5 avis)
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. En savoir plus sur UJET UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. En savoir plus sur UJET
TinyTake

TinyTake

par MangoApps

(2 avis)
TinyTake est un logiciel gratuit de capture d'écran et d'enregistrement vidéo pour Microsoft Windows et Mac. Avec TinyTake, vous pouvez capturer des images et des vidéos de l'écran de votre ordinateur, ajouter des commentaires et les partager avec d'autres en quelques minutes. En savoir plus sur TinyTake Moyen le plus rapide pour capturer l'écran, enregistrer des vidéos et les partager GRATUITEMENT. En savoir plus sur TinyTake
Intelligent Troubleshooting
Dezide offre un logiciel permettant d'optimiser le dépannage technique des fabricants et des opérateurs d'équipement, pour les secteurs de l'exploration minière, du gaz et du pétrole, de l'énergie éolienne et d'autres industries lourdes de pointe. Convient également aux industries des télécommunications, de la communication ainsi qu'au secteur de la haute technologie. Les clients de Dezide utilisent ce logiciel en ligne pour améliorer le délai moyen de traitement (AHT ou Average Handle Time) et la qualité au sein des centres d'appel et des centres de surveillance ainsi que pour augmenter la disponibilité, la fiabilité et le temps moyen entre les pannes (MTBF ou Mean Time Between Failures) et réduire le délai moyen de reprise du service (MTTR ou Mean Time To Restore) dans le cadre des opérations de maintenance sur site, qu'elles soient programmées ou non. En savoir plus sur Intelligent Troubleshooting Améliorez votre service en fournissant des informations de dépannage optimisées à vos centres de service et à vos techniciens d'intervention, sans oublier vos clients finaux. En savoir plus sur Intelligent Troubleshooting
Agile CRM

Agile CRM

par Agile CRM

(280 avis)
Logiciel pour service client Agile CRM - fournir un service supérieur à la clientèle satisfaire les clients à long terme. Agile CRM permet aux entreprises de proposer une expérience de support client plus personnalisée. Grâce à une foule de fonctionnalités puissantes d'assistance technique à portée de main, il devient possible de mieux comprendrez les clients afin de leur apporter ce dont ils auront le plus besoin au moment opportun. En savoir plus sur Agile CRM Agile CRM est une suite complète de ventes, de marketing et de services conçue pour permettre aux PME de vendre et de commercialiser comme les sociétés du classement Fortune 500. En savoir plus sur Agile CRM
Paldesk

Paldesk

par Paldesk

(6 avis)
Paldesk est un puissant logiciel de support en ligne (chat) et d'assistance qui aide les entreprises à offrir un meilleur service client aux visiteurs à travers plusieurs canaux. Les plus populaires incluent Webchat, les applications mobiles (SDK), les e-mails, Facebook, Twitter ou encore Viber. S'appuyant sur un solide logiciel d'assistance client et de billetterie, Paldesk s'intègre à vos principaux canaux de communication client. En savoir plus sur Paldesk Paldesk est un logiciel de support en ligne (chat) qui aide les entreprises et les équipes à suivre les conversations des clients à partir d'une interface unique. En savoir plus sur Paldesk
Knowledge First

Knowledge First

par Unymira USU

(0 avis)
Knowledge First is an intelligent web self-service platform that provides your customers step-by- step support on your website and delivers the right information for all their questions. Whether the query is sent from a Smartphone, tablet or PC, Knowledge First quickly and easily supplies the exact information customers need. This boosts efficiency and the quality of customer service. En savoir plus sur Knowledge First Knowledge First is an intelligent web self service platform that helps customers quickly find answers without the help of an agent En savoir plus sur Knowledge First
SutiDesk

SutiDesk

par SutiSoft

(3 avis)
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions. Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
Zendesk

Zendesk

par Zendesk

(1 638 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 638 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 638 avis)
Zendesk développe des logiciels de centre de services pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. En plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients. Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.
Zendesk

Zendesk

par Zendesk

(1 638 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 638 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

par Zendesk

(1 638 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

par Zendesk

(1 638 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 638 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 638 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 638 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zoomin

Zoomin

par Zoomin

(1 avis)
Zoomin aide les organisations à fournir du contenu à la demande, à travers tous les points de contact, rapidement, facilement et avec précision. La plateforme de publication de nouvelle génération Zoomin permet à vos clients de zoomer instantanément sur le contenu précis dont ils ont besoin, au moment opportun et au bon endroit. Des marques internationales comme Jive, ServiceNow, Hitachi et Cisco font confiance à Zoomin pour fournir leurs portails de contenu, leurs bases de connaissances, leurs call centers, leurs moteurs de recherche, leurs communautés de clients et appareils IoT.
Kayako

Kayako

par Kayako

(135 avis)
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
iCity

iCity

par Imex Systems

(0 avis)
iCity-CSP est un système de gestion administrative locale en ligne, complet et intégré, qui accroît la satisfaction des citoyens, accroît la productivité du personnel et aide à mieux se conformer aux exigences réglementaires. iCity fournit une plateforme de services aux citoyens de bout en bout, automatise les processus opérationnels courants et fournit un grand nombre de modules d'application. Ces modules comprennent quatre volets : information, services électroniques, communication et collaboration. iCity-CSP est un système de gestion complet et intégré qui fournit des portails et des services en ligne aux administrations locales.
WalkMe

WalkMe

par WalkMe

(33 avis)
WalkMe est le pionnier de la Digital Adoption Platform (DAP), une plateforme de conseil, d'engagement, de connaissances et d'automatisation de classe entreprise. L'algorithme contextuel de WalkMe rationalise l'adoption numérique en interne et en externe, garantissant que les bons utilisateurs reçoivent les informations appropriées exactement au moment où ils en ont besoin. DAP de WalkMe permet la création de séquences interactives à l'écran, qui guident et engagent les utilisateurs tout au long de leur expérience numérique. WalkMe est une plateforme d'adoption numérique pionnière qui fournit des conseils, un engagement, des idées et une automatisation de classe entreprise.
Jobi

Jobi

par Jobi

(4 avis)
Solution de maintenance sur site révolutionnaire qui fournit aux professionnels des services une plateforme pour gérer et développer leur activité. Solution de maintenance sur site révolutionnaire qui fournit aux professionnels des services une plateforme pour gérer et développer leur activité.
NABD

NABD

par NABD

(37 avis)
Xperience

Xperience

par Altitude Software

(1 avis)
Altitude Xperience est une solution complète de call center, sur le cloud, qui évolue en fonction des besoins individuels de l'entreprise. Avec ses capacités multimédias entrantes et sortantes, elle est prête à l'emploi, mais toujours personnalisable pour répondre aux besoins spécifiques de l'entreprise. Altitude Xperience donne aux centres d'appels une plus grande flexibilité commerciale et la capacité d'offrir une excellente expérience client. Réseau de stockage à haute disponibilité et maintenance du système 24h/24, 7j/7 pour que les opérations ne soient jamais perturbées. Fonctionnalité de call center exceptionnelle sur le cloud au niveau des meilleures solutions sur site.
Gladly

Gladly

par Gladly

(0 avis)
Gladly is reinventing customer service by putting people at the heart of its platform, not cases or tickets. Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet). Real-time insights provide visibility into agent productivity, topics that are trending and key metrics like SLA's and response time. Gladly is backed by top VC firms Greylock and NEA. Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place.
HappyFox

HappyFox

par HappyFox

(62 avis)
HappyFox est un logiciel de support client web hébergé dans le cloud. Il permet de suivre et de gérer toutes les demandes de support client sur plusieurs canaux, tels que les e-mails, les discussions, les réseaux sociaux et les téléphones, dans un système centralisé de prise en charge des tickets. L'intégration avec d'autres applications web telles que le CRM, les chats en direct, les applications vocales et de bug tracking en font un service d'assistance pratique. Des requêtes de support client similaires peuvent être gérées à l'aide d'actions prédéfinies et de règles intelligentes pour automatiser les réponses. Les forums communautaires aident les clients à se connecter. Un logiciel de tickets d'assistance technique vous aide à éliminer les engorgements et à gérer facilement vos requêtes de support client à partir de plusieurs canaux.
iSupport

iSupport

par iSupport Software

(31 avis)
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.
Helpshift

Helpshift

par Helpshift

(28 avis)
Helpshift est la plateforme de support client pour mobile leader du secteur. Leur kit de développement logiciel (SDK) tout-en-un s'intègre à votre application pour fournir des FAQ interrogeables, une messagerie dans l'application et une gestion des cas d'assistance pour le CRM. Adapté aux entreprises, Helpshift permet de transmettre des messages à plus de 500 millions d'utilisateurs actifs mensuels, dans plus de 3 500 applications en direct sur iOS et Android, et plus de 100 millions d'interactions et de conversations mobiles mensuelles. Des entreprises comme Microsoft, Target, Viacom et Zynga utilisent Helpshift pour offrir une expérience inégalée de support client intégré dans l'application. Helpshift est la plateforme mobile intégrée leader en termes d'assistance téléphonique et de support client.
Conversocial

Conversocial

par Conversocial

(7 avis)
Conversocial est un logiciel qui permet d'offrir un service client sur Facebook et Twitter. Avec une visibilité complète et la priorisation, aucun problème ne doit être manqué. Les équipes travaillent ensemble sur la communication sociale par le biais de la plateforme collaborative de Conversocial, offrant tous les outils essentiels en un seul endroit. Une entière sécurité, l'audit et le contrôle rendent les réseaux sociaux responsables. Gérez le service client à grande échelle sur Facebook et Twitter. Connectez-vous, collaborez et contrôlez à l'aide des médias sociaux.
Akio

Akio

par Akio

(0 avis)
Akio proposes a unified cross-channel customer conversational platform combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our solutions are designed to help companies to optimise customer service experience, increase customer knowledge and improve marketing and communications strategy. Our portfolio of products includes Akio Unified, Akio Spotter and Akio Analytics. Akio is a unified cross-channel customer conversational platform combined with a complete listening and analytics system.
ClickDesk

ClickDesk

par ClickDesk

(17 avis)
Application d'engagement client multicanal basée sur le web, qui offre un chat en direct, un service d'assistance, un navigateur et une barre d'outils pour la communication sociale. Application d'engagement client multicanal basée sur le web, qui offre un chat en direct, un service d'assistance, un navigateur et une barre d'outils pour la communication sociale.
CustomerFirst

CustomerFirst

par RTI Software

(0 avis)
Système d'assistance/help desk qui inclut le suivi des défauts, l'intégration e-mail, la gestion du temps et bien plus encore.
Kundo

Kundo

par Kundo

(0 avis)
Kundo est un logiciel pour service client qui offre des fonctionnalités telles que le chat en direct, le forum client, l'e-mail et la gestion de cas. Kundo est un logiciel pour service client qui offre des fonctionnalités telles que le chat en direct, le forum client, l'e-mail et la gestion de cas.
Tidio Chat

Tidio Chat

par Tidio

(38 avis)
Tidio est un communicateur pour les entreprises qui conserve Live Chat, Messenger et E-mail en un seul endroit. Maintenant, il faut quelques secondes pour communiquer avec vos clients. Ne perdez aucun client ! Bénéficiez du meilleur chat en direct sur les plateformes de commerce électronique pour votre boutique. Augmentez vos ventes et votre satisfaction en faisant participer les visiteurs en temps réel à des applications mobiles iOS et Android pour que vos conversations restent fluides sur tous les appareils. S'installe en quelques secondes et est facile à utiliser. Aucune inscription ou codage requis. Tidio est un communicateur pour les entreprises qui conserve Live Chat, Messenger et E-mail en un seul endroit.
CallPage

CallPage

par CallPage

(10 avis)
CallPage fidélise les visiteurs de votre site web et vous aide à fournir une réponse immédiate aux représentants de votre entreprise. Cet outil aide les sites commerciaux à convertir les pages visualisées en appels entrants grâce à un rappel immédiat vers les numéros de téléphone réels. Les clients peuvent gagner 75 % d'appels, de conversions, de leads et d'offres supplémentaires. Solution conçue pour convertir les visiteurs web en appels commerciaux grâce à des rappels vers les numéros de téléphone réels.
Cingo

Cingo

par Cingo

(0 avis)
Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers. Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.
Deskpro

Deskpro

par Deskpro

(10 avis)
Toonimo

Toonimo

par Toonimo

(4 avis)
Toonimo humanise l'expérience de l'internaute en proposant des visites guidées numériques. La plateforme SaaS permet aux organisations d'ajouter une superposition de voix humaines et d'annotations graphiques qui engagent les visiteurs, présentent des offres clés et guident les utilisateurs à travers les entonnoirs de site web. Toonimo propose un tableau de bord analytique complet pour suivre l'engagement et les conversions des utilisateurs. Toonimo personnalise l'expérience de l'internaute, encourage le libre-service, augmente les taux de conversion et améliore l'engagement des utilisateurs. Toonimo humanise l'expérience de l'internaute en proposant des visites guidées numériques.
Casengo

Casengo

par Casengo

(12 avis)
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing with customers shouldnt be a hassle. It should be a genuine pleasure. But as a small company with big ambitions, there are so many things youve got to get done first. Customer service cant be your top priority. At 5pm each working day, you might get started on the days customer queries but you might not. Thats what its like to run a company Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.
Brand Embassy

Brand Embassy

par Brand Embassy

(1 avis)
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service top rated by customers such as T-Mobile, Vodafone, Alibaba, and Puma in 30+ countries. Brand Embassy helps companies to accelerate the digital transformation of contact centers in an agile and scalable manner. See more at www.brandembassy.com. Brand Embassy is a customer service software designed to deliver human connections at scale.
Slaask

Slaask

par Slaask

(1 avis)
Interagissez avec vos leads et vos clients où qu'ils se trouvent (site web, page Facebook, page Twitter, application iOS, application Android, boîte aux lettres, SMS, etc.) à partir d'un seul point géographique : Slack ! Votre organisation doit être là où vos clients sont et non l'inverse. Si vous cherchez à unifier la communication avec les clients et à faire fonctionner votre équipe à partir d'un seul centre de contrôle partagé, alors Slaask est la voie à suivre. Votre appli de service client pour Slack pour rassembler toute votre communication d'équipe en un seul endroit.
Qelp

Qelp

par Qelp

(0 avis)
Qelp est le leader mondial des logiciels de libre-service en ligne pour tous les appareils. Les atouts de cet outil permettent aux opérateurs télécoms de réduire les coûts d'assistance, d'augmenter les revenus par utilisateur, de renforcer la satisfaction des clients et d'offrir une meilleure expérience client. Qelp est le leader mondial des logiciels de libre-service en ligne pour tous les appareils.
SupportBee

SupportBee

par SupportBee

(7 avis)
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
HelpSpot

HelpSpot

par UserScape Software

(6 avis)
HelpSpot is a customer service solution that has all the tools you need to deliver a remarkable customer service experience. Youll never lose track of an email again. A single threaded view of each ticket means your replies are informed, personal, and organized. HelpSpot is easy to use out of the box and offers deep customization options. Best of all, HelpSpot is affordable. It starts at just $599/year making it a smart choice for your customers, your team, and your budget. The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years.
SupportPortal

SupportPortal

par Escon Information Consulting

(0 avis)
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.
Zingtree

Zingtree

par Zingtree

(90 avis)
Zingtree permet de créer, personnaliser, déployer et analyser des arbres de décision interactifs, des guides de processus et des scripts d'appel d'agent se trouvant sur le site web. Avec Zingtree, il est incroyablement facile d'aider les clients à résoudre eux-mêmes des problèmes, à mieux naviguer sur les sites web et les produits et à acheminer intelligemment les bonnes informations pour tout processus (interne ou client). Des intégrations avec Zendesk, Salesforce, Freshdesk, WordPress, Slack, Zapier et plus sont disponibles gratuitement. Zingtree facilite la création d'arbres de décision interactifs, de scripts d'appel, de guides de processus, de systèmes de diagnostic, et plus.
Cloud Call Center

Cloud Call Center

par 3CLogic

(47 avis)
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Gnatta

Gnatta

par Gnatta

(2 avis)
We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our operating system, we centralise your digital contacts to increase both the quality and the efficiency of your operators. This is backed up by our bespoke automation functionalities. Our approach is truly omnichannel; no matter where/when/how your customer gets in touch, their query will be handled by the right person, using the right information, at the right time. Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface.
SYNTHESYS

SYNTHESYS

par Noetica

(1 avis)
Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialler, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place. The comprehensive package that provides the management of an efficient, successful and effective call centre operation.
PlayVox

PlayVox

par PlayVox

(0 avis)
PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media. We help you deliver Perfect Customer Interactions by engaging and empowering your agents. - Easily measure customer service quality. - Evaluate more customer interactions in less time. - Drive agent engagement by using continuous feedback and coaching. - Increase agent performance With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way
Vivocha

Vivocha

par Vivocha

(1 avis)
Vivocha.com fournit une plateforme d'interaction client en ligne permettant aux entreprises de communiquer en toute transparence avec les prospects et les clients directement sur le site, en utilisant toute combinaison de VoIP, vidéo, chat, rappels et outils de collaboration comme la navigation assistée et le partage de formulaires et de documents. Vivocha.com, la plateforme d'interaction client multicanal et multipériphérique : Outils de vidéo, voix, chat et collaboration.
Ongair

Ongair

par Ongair

(1 avis)
Ongair is an easy to use dashboard that enables businesses to perform great customer care on WhatsApp and soon on WeChat and other popular Instant messaging platforms. Customer service on Instant messaging is 7x faster and more personal allowing brands to close customer queries in realtime where their customers spend the most time... on their phones. With our Zendesk integration you can use Zendesk to manage your team and tickets. Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms.
SmarterTrack

SmarterTrack

par Tweakservers

(2 avis)
Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications.
Ticksy

Ticksy

par Ticksy

(2 avis)
Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.
Dial Once

Dial Once

par Dial Once

(2 avis)
Permet de numériser les appels du service client sur mobile en transformant un appel en expérience digitale, quelle que soit la manière dont l'appel a été initié (numéro composé directement ou appel lancé depuis le bouton d'un site web ou d'une appli), afin de vous permettre de devancer vos concurrents. Permet de transformer les appels du service client en sessions numériques, pour une expérience client plus rapide, plus efficace et plus rentable.
nService

nService

par Avensoft

(0 avis)
Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. Service management application for managing work orders and service requests. Includes self-service portal for requests submissions.
Returngoods

Returngoods

par Returngoods

(0 avis)
Integrated SaaS solution for managing product returns (RMA) and rework process. Returngoods streamlined and minimize the cost of handling returns. Altough returns are not desirable, it is an essential aspects of providing excellent customer service. Therefore, you would want to accomplish 3 goals for your return process as part of your overall business objectives: 1. streamlined, 2. minimize cost, 3. respond quickly to retain customer loyalty. Our Return Execution System deliver the results. Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS.
UserEcho

UserEcho

par UserEcho

(1 avis)
An online customer support software with helpdesk, forum, knowledge base, and live chat features. An online customer support software with helpdesk, forum, knowledge base, and live chat features.
Mi4biz

Mi4biz

par Formalistech

(0 avis)
Integrated, end to end Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Airlines, Oriflame, Suzuki, Dyson, Pierre Cardin, Danone, Weber, ZTE, Huawei and many more... Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities.
Humach

Humach

par Humach

(0 avis)
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
contactSPACE

contactSPACE

par contactSPACE

(4 avis)
Réduisez la complexité et améliorez les conversations avec les gens qui comptent. Maximisez vos résultats tout en minimisant les efforts. contactSPACE livre là où les autres s'arrêtent - cette solution logicielle omnicanale complète, mais simple, permet d'économiser temps et argent que vous pourrez investir ailleurs. Un commercial vous attend pour vous faire découvrir ces fonctionnalités. contactSPACE fournit la technologie Cloud Contact Center qui améliore les conversations des clients et augmente la productivité et la visibilité.
AnswerDash

AnswerDash

par AnswerDash

(3 avis)
AnswerDash uses Object Search technology to deliver relevant Q&A content, personalized to the customer's context and need. The AnswerDash tab is embedded within your site or app for a seamless user experience. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase help content usage by up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides analytics tools that highlight common customer questions and identify content gaps on your site. AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.
Callmaker

Callmaker

par Callmaker

(2 avis)
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world. When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly. Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
Yonyx

Yonyx

par Yonyx

(77 avis)
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization. Decision tree driven interactive guides for technical support & customer service
SuperOffice CRM

SuperOffice CRM

par SuperOffice

(29 avis)
SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device. Simplifies your daily work with your customers. Most user-friendly CRM software on the market.
FocalScope

FocalScope

par FocalScope

(21 avis)
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free. Help Desk Software with Email, Live Chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, Reporting. Run in Cloud or Inhouse. Trusted by DHL.
ServiceNow Customer Service Management
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working. ServiceNow Customer Service Management is built for the digitally connected service economy.
VeriShow

VeriShow

par HBR Labs

(5 avis)
Verishow est la plateforme d'activation des ventes pour les équipes de vente modernes. Elle permet de simplifier le processus de vente, de présenter plus rapidement et d'améliorer les performances. Des outils de vente intégrés éliminent la complexité de la connexion entre prospect et commercial tout en offrant le contenu requis pour conclure une transaction. VeriShow simplifie l'ensemble du processus de vente, de l'engagement à la présentation et à la signature contractuelle avec la technologie omnicanale Click-to-Connect. La technologie de vente de VeriShow fournit tout ce dont un vendeur a besoin pour se connecter, présenter et conclure avec des perspectives en ligne.
ThoughtBuzz

ThoughtBuzz

par ThoughtBuzz

(3 avis)
An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.
LobbyCentral

LobbyCentral

par Fuhr Software

(0 avis)
LobbyCentral is a powerful customer management and analysis system that will give you back control of your service lobby. It is designed for businesses that need to manage customer wait times, improve service levels, and identify trends through metrics reporting. LobbyCentral queues and routes customer service requests to the appropriate departments and instantly notifies employees. Learn more about LobbyCentral today. Customer queuing and service analysis software for customer service departments.
Tender Support
Organizes your customer care so you can focus on delivering the best service possible. Organizes your customer care so you can focus on delivering the best service possible.
Cloud 9 Support

Cloud 9 Support

par Cloud 9 Support

(0 avis)
Scalable multi-language support system for products and services with contract compliance functionality. Scalable multi-language support system for products and services with contract compliance functionality.
Helppier

Helppier

par Helppier

(0 avis)
A customer experience tool that allows to create interactive user guides, on-page support content and onboarding messages without coding required. Not only can companies create step-by-step tutorials to guide online users through any page of a website or web application, but also monitor their behavior, create on-product messages and receive feedback. All this without ever leaving a website/product Help users engage with your content through one single UX hub. Create user guides and interactive on-page tools that work 24/7.
Ottspott

Ottspott

par Apidaze

(0 avis)
Ottspott est une application pour votre canal Slack qui agit comme une extension de téléphone ou une interface d'agent de call center. Ottspott est une application pour votre canal Slack qui agit comme une extension de téléphone ou une interface d'agent de call center.
Answerbase

Answerbase

par Lumin Creative

(11 avis)
Answerbase is a Q&A knowledge sharing platform, allowing your users to effectively request information and receive answers from the most capable resource while automating the answering of questions by up to 60%. It allows users to ask questions, receive quality answers, and browse helpful content & articles to effectively meet the information demands of your customers about your products and services. Each system comes with admin tools to customize, manage and grow an efficient knowledge base. A Q&A knowledge sharing platform allowing users to ask questions, receive answers, and browse content and articles.
NetKeeper

NetKeeper

par Multima

(0 avis)
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Zinergy

Zinergy

par Zinergy

(0 avis)
Web based service desk software with help desk support, ticketing system, asset management and knowledge base. Web based service desk software with help desk support, ticketing system, asset management and knowledge base.
ConnectWise Control

ConnectWise Control

par ConnectWise

(934 avis)
ConnectWise Control (formerly ScreenConnect) supports 1:1 screen sharing through our remote support and remote access tools. With remote meeting, we have expanded the use model to provide a feature-rich remote meeting tool that allows for an unlimited number of attendees. Online meetings allow users to collaborate, hold training sessions, provide project updates, chat, or anything in between. Collaborate, hold training sessions, provide project updates, & speak with customers with ConnectWise Control's remote meetings.
Helprace

Helprace

par Helprace

(6 avis)
Helprace est la solution la plus simple pour gérer l'interaction entre le client et l'entreprise. Dotée d'un service d'assistance avec une communauté de clients intuitive et d'une application de collecte des opinions, Helprace est prêt à l'emploi. Sans guide ou manuel d'installation fastidieux, ni installation informatique. Caractéristiques : règlements, macros, SLA, enregistrement des actions, collision d'agents, brouillons, modifications, intégration de messagerie, système de contact client, reporting.
ProScheduler

ProScheduler

par Loxysoft

(2 avis)
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks. User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
Sentiment Metrics

Sentiment Metrics

par Sentiment Metrics

(0 avis)
With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics. With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.
trueAct

trueAct

par Pidas

(1 avis)
Multichannel Response Management solution for customer service organisations which enables service automation through automatic customer identification, artificial intelligent components based on Natural Language Processing to categorize requests based on free-text (Mail, Social Media Posts,Chat, Letter/Fax, etc.) Seamless integration with telephone and contact center solutions, as well as service relevant tasks of your ERP/CRM in order to deliver a single user-friendly agentdesktop. Service management tool. Automation through AI modules (NLP, routing), Multichannel-Ticketing incl. knowledge support and Reporting
Pulse CRM

Pulse CRM

par Pulse Web Solutions

(0 avis)
Track prior customer service calls and automatically fill out customer information for the next ticket. Track prior customer service calls and automatically fill out customer information for the next ticket.
Close Support

Close Support

par Close Fit Software

(0 avis)
Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service. The design allows support and service teams to work effectively together by sharing asset and support information. Low prices, a simple licence model and great functionality make Close Support the most cost-effective help desk software on the market. Multi-user help desk software application that is affordable, simple to install and easy to use.
P3chat

P3chat

par P3chat

(0 avis)
Live chat with proactive initiation capabilities, canned responses and special control features. Live chat with proactive initiation capabilities, canned responses and special control features.
ChurnSpotter

ChurnSpotter

par ChurnSpotter

(0 avis)
Churnspotter spots your at-risk customers, identifies root causes and health trends on a daily basis. You can then push that data into your favorite application (e.g. Mixpanel, Intercom, Salesforce...) in order to engage & analyze your customers. ChurnSpotter is a plug-and-play application that connects your Analytics (Mixpanel, Stripe) to quickly improve your Churn and grow your MRR. Our 14-days free trial will generate immediate results and enable you to grow your business Cloud based solution for reduced churn and customer service.
Pega Customer Service

Pega Customer Service

par Pegasystems

(0 avis)
Pega Customer Service anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of your interactions, so you can rapidly and continuously evolve your customer service experience. Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.
ePowerCenter

ePowerCenter

par Astute Solutions

(0 avis)
Consumer engagement and CRM software that enables companies to deliver exceptional customer experiences. Guide your agents through each consumer interaction with recommended steps that anticipate the consumers next move. Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation. Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs. Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM.
Kapdesk

Kapdesk

par Adjetter Media

(0 avis)
Cloud-based customer support software and SaaS based customer service software used all over the world. Cloud-based customer support software and SaaS based customer service software used all over the world.
Trust+

Trust+

par ServeMeBest

(0 avis)
Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations. Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.
AzureDesk

AzureDesk

par AzureDesk

(36 avis)
AzureDesk-Logiciel de helpdesk seulement avec toutes les fonctionnalités indispensables ; des systèmes de classe entreprise offerts à toutes les entreprises à un coût minime pour les utilisateurs. Ne pas dépenser une fortune sur helpdesk solution. Essayez azuredesk.co aujourd'hui gratuitement pendant 14 jours. Il fournit un système de billetterie pour suivre les cas d'assistance, une interface utilisateur élégante pour les demandes d'administration, une intégration tierce avec JIRA, Olark, Slack, Charge Desk et de nombreux autres logiciels, reporting, champs de billets, interface utilisateur à onglets, règles AzureDesk-Logiciel d'assistance qui peut être utilisé par les entreprises pour fournir un support client et une solution de helpdesk
Zoho Discussions
Zoho Discussions helps create Idea Forums, Employee Forums, Intranets etc at the click of a button. With Zoho Discussions, customer and employee engagement becomes a snap. Experience higher customer satisfaction with Zoho Discussions. An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged.
Revelation helpdesk

Revelation helpdesk

par YellowFish Software

(0 avis)
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way. 100% web-based help desk application that will improve your business management & your customer relations.
Inbify

Inbify

par Inbify

(0 avis)
Inbify is a real-time customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over native phone features like SMS and MMS. The main benefit of our product is that we eliminate all the friction that customers have at the time of communication with a business, no more apps downloads, survey forms or comment cards completion. We provide businesses with customer data, feedback sentiment, categories, keywords and more. Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service.
SimpleFeedback

SimpleFeedback

par Magiwow

(0 avis)
Cloud customer engagement and feedback collection application for small businesses. Cloud customer engagement and feedback collection application for small businesses.
FuzeDigital

FuzeDigital

par FuzeDigital

(22 avis)
Comprehensive, modular and easy to use web-based customer care and knowledge sharing software suite. The Fuze Suite emables you to quickly and affordably extend multi-channel self-service and assisted-service support to your customers, partners, staff and other stakeholders. Comprehensive, modular and easy to use web-based customer care software suite.
devContact

devContact

par devContact

(4 avis)
Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games. The Ultimate Customer Experience
Ameyo Engage

Ameyo Engage

par Ameyo Engage

(0 avis)
Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. Grow your business by gaining customer loyalty with a world class customer contact center software
Chloe

Chloe

par Sundown.ai

(0 avis)
*Il ne s'agit pas d'une plateforme Helpdesk ou CRM. Il s'agit d'un complément pour rendre ces plateformes plus intelligentes. Chloé est un système d'intelligence artificielle qui automatise le service client et les ventes en répondant aux demandes de renseignements des clients et en agissant en fonction des demandes. Elle identifie automatiquement les politiques et les actions afin d'adapter son comportement à partir de l'ensemble de formation initiale et a la capacité d'apprendre de ses nouvelles expériences, ce qui lui permettra de devenir plus intelligente au fil du temps. Un système d'intelligence artificielle qui réduit les coûts de main-d'œuvre en automatisant le service client et les ventes.
Wix

Wix

par Wix

(1 417 avis)
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.
Applied CSR24

Applied CSR24

par Applied Systems

(5 avis)
Provide anytime, anywhere mobile customer service to increase client satisfaction, build client loyalty and deliver a more competitive business proposition. Give clients online and mobile access to the policy information they need through an online customer portal or mobile app that is custom branded to your agency. Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your management system when and how they want. Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your managem
SRM Software

SRM Software

par CSDP

(1 avis)
SRM software enables firms to automate their entire service delivery, field service, and customer service process, from contact center and depot repair to time tracking and scheduling. It provides a framework to improve operational efficiencies and reduce costs in your service organization while promoting service excellence. Combining service objectives with a cohesive business process, SRM software has the potential to transform field service departments from cost centers to revenue generators. Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling.
Zervicio

Zervicio

par Manage Smart Solutions

(0 avis)
Offers cloud based after sales service platform to enterprises for automating customer support services. Offers cloud based after sales service platform to enterprises for automating customer support services.
CustomAnswers

CustomAnswers

par CustomAnswers Software

(11 avis)
CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone , emails, walk-in etc, capture manage and track all interactions. Manage all incoming requests and apply any type of complex custom business processes. Nothing will fall through the cracks. Ensure productivity and efficiency with a reasonably priced yet feature rich CRM for your organization. Powerful, flexible and affordable CRM platform suitable to specific business processes.
INTOUCH

INTOUCH

par Topdown Systems

(4 avis)
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
Chataroo

Chataroo

par Chataroo

(2 avis)
Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support. Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.
ExDesk

ExDesk

par ExDesk.com

(0 avis)
Help desk software solution for the IT support and service provider communities. Help desk software solution for the IT support and service provider communities.
Richmond ServiceDesk

Richmond ServiceDesk

par Richmond Systems

(0 avis)
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal. Web-based service desk with customer service portal designed for internal ITSM and external customer support.
RenewityRMA

RenewityRMA

par Renewity Systems

(0 avis)
RenewityRMA is a SaaS returns system for in-house service teams of manufacturers and their customers. It manages the complete product return lifecycle. Multiple RMA and Ticket processes; multiple units on one RMA; split units; swap units; parts lookup, serial number/warranty checking; custom fields; custom screens; role based permissions and views; custom states; workflow; escalation events; and free customer portal. Renewity provides a feature-rich system that you can configure to your process Flexible Returns/RMA Management & Service Automation for Manufacturers. Includes Knowledge Base, Help Desk and Product Returns Mgmt.
AlwaySupport

AlwaySupport

par AlwaySupport

(1 avis)
AlwaySupport provides instant and contextually relevant answers based on a self-learning and ever growing Q&A knowledge-base. It uses your site visitors to provide reliable and instant answers to questions asked by other visitors. That, in addition to your site's FAQ, allows AlwaySupport to provide an answer to any question in a cost-effective way. The result is a significant reduction in support costs versus other online solutions and an increase in conversions. Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time.
Achiever CRM

Achiever CRM

par Interactive Software

(0 avis)
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.
AnswerChat

AnswerChat

par Alpha Media

(0 avis)
Customer support system that helps track your website and visitor's statistics. Customer support system that helps track your website and visitor's statistics.
eTouchPoint

eTouchPoint

par eTouchPoint

(0 avis)
Customer feedback and coaching application for service-oriented businesses. Customer feedback and coaching application for service-oriented businesses.
versaSRS HelpDesk

versaSRS HelpDesk

par VersaDev

(3 avis)
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more. Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
Cincom Synchrony

Cincom Synchrony

par Cincom Systems

(1 avis)
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results. A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.
Neocase CS

Neocase CS

par Neocase Software

(0 avis)
Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness. Global companies are transforming and differentiating their business with Neocase technologies. Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows.
Cognitive Virtual Assistant
Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web.
Inforobo

Inforobo

par Brainasoft

(0 avis)
Inforobo is an automated information chatbot platform which provides all in one solution for sales and marketing automation, customer service, live chat, lead generation, website assistance, and knowledge-base with NLP. Inforobo engages customers who visit your website in automated live chat conversations with text to speech and speech recognition enabled bot. Inforobo's artificial intelligence provides the front-line support, provides answers and guides customers in their shopping decisions. An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc.
Intercom

Intercom

par Intercom

(352 avis)
Intercom is the complete growth platform for marketing, sales, and support. Our products and platform help businesses grow faster through better customer relationships. The worlds most successful companies, like Atlassian, Shopify, and New Relic use Intercom to drive growth through chat, bots, and personalized customer communications. Intercom is the complete growth platform for marketing, sales, and support.
Dovetail

Dovetail

par Dovetail Research

(25 avis)
With Dovetail, user researchers, designers, and product managers can store user research data in one place, analyze qualitative data to discover patterns and insights, and share research findings with the rest of their organization. Featuring a rich text collaborative editor, inline tagging, images and files, insights, sentiment analysis, a great user experience, and world-class support, Dovetail is cloud research software you'll want to use, all for an affordable price. Store, analyze, and collaborate on user research, making it easy to see patterns, discover insights, and decide what to do next.
Blazedesk

Blazedesk

par Blazedesk

(10 avis)
Blaze Desk provides your organization with a one fixed monthly fee per user . BlazeDesk grows with your organization. The functionalities of Blazedesk give your organization a total package. A good base to help your organization grow to its full potential. Blazedesk contains the following modules: CRM Project Management Inventory Management Invoicing Customer Support Cloud file storage Client and vendor Extranet Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution.
SupportSync

SupportSync

par SupportSync

(7 avis)
PRODUCT RETURNS made easy with SupportSync's Product Return Management software specifically designed for small to medium sized business that have product return considerations. SupportSync synchronizes your customer service team, return processing centers and your customers from the creation of a case/ticket through resolution of the return (RMA) all in one easy-to-use, affordable cloud-based system in real-time! SupportSync provides Product Return Management software designed for businesses who provide products that require return services.
ServiceMobility

ServiceMobility

par ServicePower

(7 avis)
Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders. Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.
HelpSite.io

HelpSite.io

par HelpSite.io

(5 avis)
HelpSite is a simple service to help you setup the perfect support center, or "help site". HelpSite gives you 1) a support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. 2) A smart contact form that auto-suggests articles as someone types their message. 3) A lightning-fast search box that works like magic to find relevant helpful articles. HelpSite is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business.
eServiz

eServiz

par IndusMedia Technologies

(3 avis)
Eserviz is a comprehensive service management solution and includes complaint registry mechanism, AMC & Warranty, Field and customer management including alerts and reminders to all concerned over both email and mobile. Eserviz can be used in virtually all industry segments and is today has clients in most of them including Engineering, Medical Equipment,Safety and Security systems,Home Appliances,Plant and Machinery, Industrial Equipments,Personal Devices,Office Automation and Automotive. Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders.
HyperTeam CRM for Office 365
HyperTeam CRM for Office 365 HyperTeam CRM for Office 365
SpiceCSM

SpiceCSM

par SpiceCSM

(1 avis)
SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform. SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.
Aptean Onyx CRM

Aptean Onyx CRM

par Aptean

(1 avis)
Put customers at the center of all your operations with Onyx CRM. A web-based CRM solution that provides acute, comprehensive access to customer information, Onyxs functionality heightens customer experience. With enhanced insight into details, customer relationships and hierarchy, support incidents, sales opportunities, campaigns, contact history, emails and appointments, go beyond pleasant interaction and impress your customers with a differentiated and unique customer experience. Onyx provides powerful & configurable tools to grow mutually beneficial relationships with customers and increase staff's productivity.
eGain Suite

eGain Suite

par eGain Communications

(0 avis)
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. eGain's unified knowledge management and customer engagement solution suite powers digital transformation for leading brands.
WebSupport PRO

WebSupport PRO

par Support Sentry

(0 avis)
Web based customer service software for small to medium sized businesses. Web based customer service software for small to medium sized businesses.
Remetrex PQ

Remetrex PQ

par Remetrex

(0 avis)
Web-based enterprise level complaint handling software to help increase your company's productivity. Web-based enterprise level complaint handling software to help increase your company's productivity.
Eptica Entreprise Suite
Logiciel d'interaction multicanal avec les clients, disponible en mode SaaS ou déploiement classique. Permet d'améliorer l'engagement et la satisfaction client, de réduire les coûts du service client et d'augmenter les ventes. Logiciel d'interaction multicanal avec les clients, disponible en mode SaaS ou déploiement classique.
Comarch NGSF

Comarch NGSF

par Comarch

(0 avis)
Next Generation Service Fulfillment is a solution which realizes the component-based service creation concept in order to reduce service lifecycle and enables CSPs to quickly update the customer service portfolio. Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio.
CS for SharePoint

CS for SharePoint

par Crow Canyon Systems

(0 avis)
Crow Canyon Software's Customer Service Application for Office 365 and SharePoint captures requests from customers and clients using our portal, email, mobile platforms, and the web, turning those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets. Customers will benefit from quick and accurate responses. Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities.
CRMUnleashed

CRMUnleashed

par Force Software

(0 avis)
Support clients in various locations with one application through a web-based portal or an automated bug notification tool. Support clients in various locations with one application through a web-based portal or an automated bug notification tool.
Sparkcentral Customer Engagement Platform
Become one of the first brands to capture customer feedback directly within Twitter and analyze data in order to understand how your customers view and value your products and services. We know you care about your customers, so make sure they know it too. Were here to help you be the brand you want to be with technology that enables you to know your customer, value their time, and engage with them in a meaningful way. Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.
Any Request

Any Request

par CyberNiche Software

(0 avis)
Store and track all customer requests. Store and track all customer requests.
Web Customer Service Solution
Vocalcom Cloud Customer Service Solution has been crafted to deliver smart, intuitive, enterprise level contact center functionality that is easy to implement and manage and most important enables call center agents to deliver excellent customer service. The solutions integrate with leading CRM applications, such as Desk, Salesforce & Zendesk, make customer data easily accessible, so agents never have to wade through endless systems to provide fast and personalized customer service. Vocalcom is a leading cloud customer service software solution. Over 550,000 agents use Vocalcom to increase customer satisfaction.
OMQ self service
Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent. Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent.
Requuest

Requuest

par Requuest