Logiciels pour service client

Un logiciel pour service client permet aux entreprises de gérer et de suivre les relations clients et les services de support. Du suivi des cas d'assistance aux rapports de résolution des litiges, ces solutions les aident à gérer et à évaluer la qualité de leurs interactions avec les clients. Ce logiciel sert également à la gestion et à la distribution d'une base de connaissances interne, fournissant ainsi au personnel du service client les informations nécessaires pour régler les litiges des clients. Voir aussi : logiciel pour call centers, logiciel helpdesk et logiciel de gestion des connaissances.

Pourquoi Capterra est gratuit
MSP Anywhere est un logiciel de contrôle à distance basé sur le web pour les entreprises de services informatiques qui doivent résoudre leurs problèmes rapidement et à distance. Il offre une conversation bidirectionnelle en direct, un temps de connexion moyen de 5 secondes, des sessions distantes réactives et d'excellents outils d'assistance à distance tels que l'observateur d'événements Windows et la ligne de commande. MSP Anywhere est 100 % basé sur le cloud et est facile à essayer, acheter et utiliser. En savoir plus sur Solarwinds Take Control MSP Anywhere est un logiciel de contrôle à distance rapide et fiable qui vous permet d'offrir une excellente assistance à distance à vos clients des services informatiques. En savoir plus sur Solarwinds Take Control

par NICE inContact

(107 avis)
NICE inContact is the cloud contact center software leader with the worlds #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact's solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. En savoir plus sur NICE inContact NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences. En savoir plus sur NICE inContact

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. En savoir plus sur Zendesk Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. En savoir plus sur Zendesk

par Front

(95 avis)
Plus performant qu'un service d'assistance, Front vous permet de gérer tous les messages de vos clients à partir d'une seule plateforme et de leur répondre, quel que soit le canal de communication utilisé par ceux-ci (e-mail, chat, réseaux sociaux, SMS). Si vous avez des comptes de messagerie d'équipe comme "[email protected]", "[email protected]", etc., vous craignez probablement de ne pas être à la hauteur ou de dupliquer le travail. Travaillez plus efficacement en équipe, avec plus de responsabilité et de transparence à l'aide d'affectations de messages, de la détection de collision et d'automatisations. Vous pouvez ainsi répondre 2 à 3 fois plus vite aux clients. En savoir plus sur Front App Traitez vos clients comme des personnes, en non comme des cas d'assistance. Offrez une assistance personnalisée, peu importe le canal. En savoir plus sur Front App

par TeamSupport

(658 avis)
TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. En savoir plus sur TeamSupport Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. En savoir plus sur TeamSupport
Qu'il s'agisse de gérer un pipeline de ventes ou de conclure des accords de développement commercial, SalesforceIQ CRM (solution de GRC) élimine les étapes fastidieuses et manuelles du travail grâce à la capture automatique des données, ce qui permet de revenir aux relations qui importent le plus à l'entreprise. Les algorithmes de SalesforceIQ utilisent la science des données pour faire apparaître des informations cachées dans les e-mails, invitations et autres sources. En savoir plus sur Salesforce Essentials Il s'agit d'un logiciel de CRM qui élimine la saisie manuelle des données et utilise la science des données pour permettre aux utilisateurs de prendre de meilleures décisions. En savoir plus sur Salesforce Essentials

par Freshworks

(1 321 avis)
Freshdesk est une solution d'assistance qui offre tout ce dont vous avez besoin pour fournir un service client exceptionnel. Gérez toutes vos conversations clients au même endroit, quelle que soit la source (e-mail, téléphone ou réseaux sociaux), afin de pouvoir fournir une assistance à la fois personnelle et rapide. Parce que Freshdesk est facile à utiliser, vous pouvez vous concentrer sur ce qui compte le plus : l'assistance aux clients. Grâce à des fonctionnalités telles qu'un système avancé de gestion des dossiers et des automatisations intelligentes, satisfaire les clients n'a jamais été aussi facile. En savoir plus sur Freshdesk Un logiciel web de service client apprécié par plus de 100 000 entreprises dans le monde. En savoir plus sur Freshdesk

par Zoho Desk

(1 521 avis)
Zoho Desk est une application de service client qui aide votre entreprise à établir des relations plus solides avec ses clients. Avec Zoho Desk, les agents deviennent plus productifs, les gestionnaires plus efficaces et les clients plus autonomes. Il est personnalisable, facile à utiliser et ne coûte pas une fortune. Faisant partie de la gamme des 30 logiciels métiers de Zoho, Zoho Desk vous apporte la puissance nécessaire pour mettre le service client au cœur de votre entreprise. En savoir plus sur Zoho Desk Mettez le service client au cœur de votre entreprise : rendez vos agents plus productifs, vos gestionnaires plus efficaces et vos clients plus autonomes. En savoir plus sur Zoho Desk
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. En savoir plus sur Salesforce Service Cloud With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective En savoir plus sur Salesforce Service Cloud
PureCloud est la nouvelle solution de centre de contact en cloud tout-en-un qui vous aide à gérer et à comprendre les interactions multicanaux dans un parcours client fluide. Donnez à vos employés un seul outil prenant en charge l'ensemble de la communication (voix, chat, e-mail, réseaux sociaux, etc.). PureCloud est facile à utiliser grâce à son interface intuitive. En étant le premier à innover, vous vous assurez de dépasser les attentes de vos clients, aujourd'hui comme demain. PureCloud est simplement puissant, et puissamment simple. En savoir plus sur Genesys PureCloud PureCloud simplifie la relation client. Téléphone, e-mail et chat sont connectés dans un seul outil pour améliorer l'engagement client. En savoir plus sur Genesys PureCloud

par Teckst

(30 avis)
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management. En savoir plus sur Teckst Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. En savoir plus sur Teckst

par SysAid Technologies

(106 avis)
Améliorez radicalement le service client avec une solution éprouvée de centre de service informatique qui vous fournit des outils essentiels pour aider vos clients et réussir. SysAid peut être implémenté rapidement et la formation des agents d'assistance peut être effectuée en un jour. Leur système de génération de cas d'assistance facile à utiliser simplifie l'émission de plus de 82 millions de fiches par année, ce qui aide à rendre les interactions avec les clients rapides, efficaces et faciles. SysAid vous donne la flexibilité dont vous avez besoin pour configurer les flux de travail qui améliorent rapidement les capacités de vos équipes de support client. En savoir plus sur SysAid Proposé aussi bien sur cloud que sur site, SysAid combine tous les éléments essentiels pour que vous puissiez exceller dans toutes vos activités de service à la clientèle. En savoir plus sur SysAid

par Kustomer

(10 avis)
Customer Friendships are created with Kustomer. We are the next-gen platform for Customer Management, Service, and Support. Used by people-first brands like Away, Glossier, and Ring. Kustomer enables you to know everything about customers and their journeys. It tracks every purchase made, product returned, ad clicked on or comments made on social; presenting it on a beautiful, always in context, omni-channel timeline view for the agent, so that they consistently deliver white glove service. En savoir plus sur Kustomer Customer Friendships are created with Kustomer. We are the next-gen platform for Customer Management, Service, and Support. En savoir plus sur Kustomer

par Help Scout

(139 avis)
Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers. En savoir plus sur Help Scout Help Scout is a web-based help desk designed for a great customer experience. En savoir plus sur Help Scout
Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. En savoir plus sur Omni-Channel Self-Service Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics En savoir plus sur Omni-Channel Self-Service

par Dixa

(9 avis)
Dixa est une plateforme de service client personnelle basée sur le cloud pour des conversations en temps réel. Construit avec la simplicité et la facilité d'utilisation à l'esprit, Dixa permet aux équipes face à la clientèle de fournir une assistance personnelle instantanée par téléphone, par e-mail et par chat à partir d'un seul écran. Obtenez des statistiques de performances en temps réel pour les affichages muraux, un routage intelligent sur tous les canaux, des automatisations, des rappels et bien plus encore. Faites le tour sur le site, essayez gratuitement ou programmez une démo pour voir comment Dixa peut améliorer votre expérience agent et client ! En savoir plus sur Dixa Dixa est une plateforme de service client qui vous permet de proposer une assistance personnelle par la voix, par e-mail, par chat et par les réseaux sociaux. En savoir plus sur Dixa
SupportCenter Plus est un logiciel de support web compatible ITIL et conçu pour les entreprises de support informatique. Il est utilisé pour gérer tout type de service client sur une seule et même plateforme. Ses utilisateurs peuvent suivre, gérer et résoudre facilement les tickets d'assistance pour offrir un support rapide à leurs clients et améliorer ainsi leur niveau de satisfaction. En savoir plus sur ManageEngine SupportCenter Plus Essayez Support Center Plus pour rendre votre centre de services plus agréable et plus puissant. C'est le premier pas pour obtenir un support client de premier ordre. En savoir plus sur ManageEngine SupportCenter Plus

par TechExcel

(3 avis)
TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. En savoir plus sur CustomerWise CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. En savoir plus sur CustomerWise

par Renewity Systems

(10 avis)
IN-HOUSE RMA and Service Management for manufacturers. Not all products are serviced in the field. The in-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs of products returned for service. RenewityRMA allows the service team to define, implement, monitor and refine their unique returns and service management processes and custom data themselves, without programming or IT involvement. Stop using excels and emails to track in-house service - use RenewityRMA. En savoir plus sur RenewityRMA Returns and Service Management Software for In-house product service teams - easily configure to your unique process/data, no coding En savoir plus sur RenewityRMA

par Issuetrak

(155 avis)
At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries & departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Easy implementation & web, mobile, & email submission. With automated ticket assignment & escalation, custom forms & user-defined fields, at-a-glance dashboard metrics & detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. En savoir plus sur Issuetrak Issuetrak helps you manage tickets & requests from start to resolution. Flexible, customizable, & easy to use. Cloud or on-premise. En savoir plus sur Issuetrak

par Cayzu

(31 avis)
Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. En savoir plus sur Cayzu Cayzu is the #1 solution for INTERNAL HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. En savoir plus sur Cayzu

par Heymarket

(36 avis)
Heymarket is business text messaging for your team. Customers never have to install an app and receive normal SMS and Facebook Messages. Your team can send, read, and reply to messages from Heymarket Web on their computers, the native iOS app (featured by Apple), or Android app. En savoir plus sur Heymarket Business SMS for support, marketing, sales, & operations. Contacts never has to install an app, your team gets business grade features. En savoir plus sur Heymarket

par QualityUnit

(659 avis)
LiveAgent est le logiciel d'assistance téléphonique le plus noté et le plus apprécié par les PME. Des sociétés telles que BMW, Yamaha, Huawei, Orange ou Forbesfone utilisent LiveAgent pour satisfaire 150 millions d'utilisateurs dans le monde entier. Joignez-vous à eux et obtenez un avantage concurrentiel. Commencez avec la version d'essai de 14 jours, aucune carte de crédit ni aucun contrat n'est nécessaire. LiveAgent est un logiciel d'assistance multicanal riche en fonctionnalités avec plus de 170 fonctions d'assistance, comme le chat en direct, l'assistance téléphonique, l'intégration de réseaux sociaux, le portail d'assistance et une API. En savoir plus sur LiveAgent LiveAgent aide les entreprises à prospérer dans le service client. Un excellent service client commence par un excellent logiciel de service client. En savoir plus sur LiveAgent
Le logiciel de service client HubSpot facilite la gestion des clients ainsi que leur contact. Il comprend un centre d'assistance conçu pour vous aider à rester organisé et à assurer la réussite de vos clients ; une base de connaissances, une solution proactive pour aider les clients à s'aider eux-mêmes ; des opinions clients, des enquêtes et des informations pour vous fournir un aperçu de la satisfaction des clients ainsi que le reporting et l'automatisation de tous les outils pour aider à faire évoluer et améliorer les résultats positifs. En savoir plus sur HubSpot Service Hub Organisez votre équipe, créez des solutions client proactives et tenez compte de la satisfaction de vos clients avec HubSpot Service Hub. En savoir plus sur HubSpot Service Hub

par Avochato

(109 avis)
Avochato is a mobile messaging CRM for teams. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your team's communications. Avochato integrates with platforms including Salesforce, Slack, Office 365, and Zapier. Its API also integrates with Google AdWords, enabling prospects to text you from a Google Ad. En savoir plus sur Avochato Avochato is a mobile messaging CRM for teams that integrates with Salesforce, Slack, and thousands of platforms through Zapier. En savoir plus sur Avochato

par LiveHelpNow

(66 avis)
LiveHelpNow est une suite logicielle de service client dotée de nombreuses fonctions d'assistance, notamment : le chat en direct, la gestion des tickets par e-mail, une base de connaissances et la gestion des appels. LiveHelpNow vous permet d'interagir avec les visiteurs de votre site, d'augmenter vos ventes et d'offrir un support supérieur. Il est possible d'utiliser LiveHelpNow en déplacement ou encore d'intégrer le compte Twitter de l'entreprise. En savoir plus sur LiveHelpNow Suite LiveHelpNow est une suite logicielle de service client dotée de nombreuses fonctions d'assistance, notamment : le chat en direct, la gestion des tickets par e-mail, une base de connaissances et la gestion des appels. En savoir plus sur LiveHelpNow Suite

par Vision Helpdesk

(27 avis)
Vision Helpdesk propose des outils logiciels pour service client - 1) Logiciels helpdesk (helpdesk multicanal) 2) Assistance satellite (helpdesk multi-entreprises) 3) Centre de service (helpdesk ITIL/ITSM certifié par PINKVerify) Le centre de support client complet de Vision Helpdesk vous permet de gérer divers canaux tels que E-MAILS, FORMULAIRES WEB, TWITTER, FACEBOOK ET APPELS de manière centralisée. Plus de 8 000 entreprises du monde entier font confiance à Vision Helpdesk. En savoir plus sur Vision Helpdesk Vision Helpdesk propose des outils d'assistance téléphonique, d'assistance téléphonique multiclients ou satellites et des logiciels de centres de service ITIL pour les entreprises de toutes tailles. En savoir plus sur Vision Helpdesk

par SurveyMonkey

(34 avis)
SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share insights with your team using custom reports, data exporting, and integrations. En savoir plus sur SurveyMonkey CX The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX. En savoir plus sur SurveyMonkey CX
Giva builds happy customer relationships while helping to grow loyalty and revenue. We enable any organization to be more reliable, flexible, and scalable. Our reports and dashboards help you take action to increase customer retention and satisfaction. With Giva, customer interactions turn into lasting relationships while lowering costs and increasing productivity. We offer all our modules with full functionality in a simple product bundle that's perfect for 3 to 25 agents. En savoir plus sur eCustomerService The Apple MAC of customer service. En savoir plus sur eCustomerService
InGenius easily adapts to unique contact center needs with advanced computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care, InGenius helps contact centers increase productivity and customer satisfaction with features like screen pop, click-to-dial, automated call logging and enhanced call reports. En savoir plus sur InGenius Connector Enterprise InGenius is a computer telephony integration (CTI) innovator that connects existing telephone systems into leading CRMs. En savoir plus sur InGenius Connector Enterprise

par Acquire

(18 avis)
Streamline customer conversations for sales, support and onboarding. Acquire is a scalable suite of tools equipping your agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. Get started with our 14 day free trial or request a demo! En savoir plus sur Acquire Web & in-app real-time customer communication software for sales, support and onboarding. Co-browse, live chat, chatbot, video & voice. En savoir plus sur Acquire
Disconnected processes and data silos frustrate customers resulting in lower customer satisfaction and higher churn. Mize Customer Central enables companies to orchestrate service interactions enhancing the customer experience. Customer Central integrates all the service transactions, resources, workflows, and data to simplify and unify the service processes. Service teams gain actionable insights to drive service performance, customer retention, and customer lifetime value. En savoir plus sur Mize Customer Central Mize Customer Central streamlines and orchestrates customer service processes to improve retention and grow aftermarket revenues. En savoir plus sur Mize Customer Central

par MyTalk

(3 avis)
MyTalk est une plateforme de gestion communautaire complète qui permet aux entreprises de créer leur propre communauté afin de développer le service client, de générer des revenus, d'améliorer l'expérience client et la satisfaction tout en réduisant les coûts d'assistance. Construire une communauté peut renforcer le service client. Résoudre le problème du client n'offre que la moitié de la réponse. En fournissant une plateforme pour interagir avec d'autres clients et fournir des commentaires, une relation durable se crée qui transformera l'entreprise. En savoir plus sur MyTalk Une solution SaaS qui aide à créer une communauté pour améliorer la relation, la confiance et le support apporté aux clients. En savoir plus sur MyTalk
Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser. Construit sur Atlassians Jira, le leader du marché pour aider les équipes à faire leur travail, le centre de service Jira offre une expérience de service sans effort, s'adapte à vos besoins, avec des prix et un temps de mise en place à une fraction de ceux offerts par les concurrents. En savoir plus sur Jira Service Desk Remodelez ce que cela signifie pour votre entreprise sur https://www.atlassian.com/service-desk En savoir plus sur Jira Service Desk

par Balto Software

(2 avis)
Balto integrates with your reps phone systems to automatically interpret dialogue between the rep the buyer. With Balto, feedback is instantaneous, delivered the moment it helps reps most. Balto helps reps handle objections, recognize pain signals, qualify the buyer, balance talk time between the rep and the buyer, and more. Now, a managers feedback doesnt come after a call has been lost, but before a call finishes, allowing the rep to fix his or her mistakes before they happen. En savoir plus sur Balto Understand phone conversations and instantly alerts reps with the best things to say at high-impact points in the call. En savoir plus sur Balto

par Whatfix

(57 avis)
Whatfix est le moyen le plus simple de créer des guides et de rendre les tutoriels interactifs. Whatfix améliore la capacité de libre-service des produits web et aide les entreprises à réduire les demandes d'assistance et à améliorer l'engagement des utilisateurs. Il s'agit d'une plateforme de cloud qui permet aux équipes de produits de créer des guides interactifs et de les intégrer lors de leurs interactions avec les utilisateurs. Whatfix est utilisé par des petites et grandes entreprises pour améliorer l'efficacité de la formation, le support client et l'intégration des utilisateurs. En savoir plus sur Whatfix Plateforme simple permettant de créer des guides interactifs pour aider les entreprises à réduire les demandes d'assistance et à améliorer l'intégration des utilisateurs. En savoir plus sur Whatfix
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems En savoir plus sur HelpOnClick Live Chat Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! En savoir plus sur HelpOnClick Live Chat

par LiveChat Software

(758 avis)
LiveChat vous propose un moyen économique permettant à votre équipe d'assistance d'offrir une excellente expérience durant l'ensemble du parcours client. Ce logiciel rend le service client plus efficace en vous aidant à tenir simultanément plusieurs sessions de chat, à envoyer des réponses prédéfinies aux questions fréquemment posées, à ajouter des balises de chat, à examiner les transcriptions de chat et à envoyer des fichiers aux clients via la fenêtre de chat. En savoir plus sur LiveChat LiveChat vous permet de tenir des conversations en temps réel avec vos clients lorsqu'ils se trouvent sur votre site web. En savoir plus sur LiveChat

par QuestDesk Solutions

(11 avis)
Our solutions is the most customizable contract management system on the market. Our platform makes it quick to setup and easy to use. We provide a centralized, searchable repository with integrated workflows, email alerts, PDF contract generation and reports that address even the most sophisticated approval processes. Fully audit compliant with support for HIPAA, SOX and CFR21. En savoir plus sur QuestDesk Solutions An enterprise-level contract management solution designed for organizations of all sizes. En savoir plus sur QuestDesk Solutions

par Five9

(316 avis)
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. En savoir plus sur Five9 Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. En savoir plus sur Five9

par Agiloft

(26 avis)
Winner of Best Overall Value four years in a row, Agiloft Customer Support is top rated by users and analysts alike. Streamline your operations to close tickets faster, improve consistency, and gain actionable insights. With a customizable end user portal, full workflow engine, dashboard performance metrics, and more. Automate assignments and improve efficiency across your entire organization. Trusted by 3+ million users. Start today and see how Agiloft can work for you. En savoir plus sur Agiloft Four time winner of "Best Overall Value" award, Agiloft streamlines operations and improves consistency. Trusted by 3+ M users. En savoir plus sur Agiloft

par FluentStream Technologies

(45 avis)
With plans starting at just $20/per user per month, FluentStream provides a fully-featured business communication platform. Unlimted calling to US and Canada and over 110 features. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. En savoir plus sur FluentStream FluentCloud is a cloud based business phone system that focuses on being more affordable for your business, improving reliability. En savoir plus sur FluentStream

par InTheChat

(1 avis)
Agent optimization through channel consolidation improves agent and customer experience at the same time by empowering agents to easily handle multiple channels concurrently without internal process bottlenecks. ITC's digital customer service platform consolidates all digital channels into one interface, with Skills-Based Routing and integration with CRM and WFM. Supported channels include: SMS, social media, live chat, instant messengers, email, Apple Business Chat, and chatbot integration. En savoir plus sur InTheChat Improve agent exp. and CX through consolidating all digital channels into one platform, with CRM Integration and Skills-Based Routing. En savoir plus sur InTheChat

par ConnectWise

(1 262 avis)
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. En savoir plus sur ConnectWise Control ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. En savoir plus sur ConnectWise Control
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees. En savoir plus sur ShareNet Customer Service Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. En savoir plus sur ShareNet Customer Service

par Supportbench Services

(12 avis)
Supportbench helps you manage your customers in a way that makes sense to you. Supportbench is a multi-channel support platform that is as easy to use as email, as powerful as an enterprise crm, as simple to use as a ticketing system, and affordable. With data from all channels in one place, you are able to track and measure whats important to make better business decisions. Supportbench offers companies the freedom to tailor their support system to the way they want to work. En savoir plus sur Supportbench Supportbench is a multichannel support platform that allows companies to seamlessly communicate, track, and measure performance. En savoir plus sur Supportbench

par TrueDialog

(10 avis)
TrueDialog's Contact Center SMS Texting Solution is built for scalability, reliability, security, and compliance. SaaS platform with unique "TrueDialog" feature which enables team-based 2-way texting to create threaded, multi-agent personalized SMS conversations at scale, so your team can all contribute to a single threaded texting conversation with customers. Mobile Apps allow agents to use the platform anywhere anytime.. Start within minutes. More Features. Half the Price. En savoir plus sur TrueDialog Contact Center SMS Texting Platform. Enterprise-grade. Unique "TrueDialog" feature enables team-based group texting at scale. En savoir plus sur TrueDialog

par UJET

(6 avis)
UJET is a modern cloud contact center software company providing phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with any time, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. En savoir plus sur UJET UJET is a modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. En savoir plus sur UJET

par MangoApps

(2 avis)
TinyTake est un logiciel gratuit de capture d'écran et d'enregistrement vidéo pour Microsoft Windows et Mac. Avec TinyTake, vous pouvez capturer des images et des vidéos de l'écran de votre ordinateur, ajouter des commentaires et les partager avec d'autres en quelques minutes. En savoir plus sur TinyTake Moyen le plus rapide pour capturer l'écran, enregistrer des vidéos et les partager GRATUITEMENT. En savoir plus sur TinyTake
Dezide offre un logiciel permettant d'optimiser le dépannage technique des fabricants et des opérateurs d'équipement, pour les secteurs de l'exploration minière, du gaz et du pétrole, de l'énergie éolienne et d'autres industries lourdes de pointe. Convient également aux industries des télécommunications, de la communication ainsi qu'au secteur de la haute technologie. Les clients de Dezide utilisent ce logiciel en ligne pour améliorer le délai moyen de traitement (AHT ou Average Handle Time) et la qualité au sein des centres d'appel et des centres de surveillance ainsi que pour augmenter la disponibilité, la fiabilité et le temps moyen entre les pannes (MTBF ou Mean Time Between Failures) et réduire le délai moyen de reprise du service (MTTR ou Mean Time To Restore) dans le cadre des opérations de maintenance sur site, qu'elles soient programmées ou non. En savoir plus sur Interactive Troubleshooting Guides Améliorez votre service en fournissant des informations de dépannage optimisées à vos centres de service et à vos techniciens d'intervention, sans oublier vos clients finaux. En savoir plus sur Interactive Troubleshooting Guides

par Bitrix

(296 avis)
Bitrix24 est la solution gratuite n° 1 pour la gestion de la relation client (CRM) et le service client utilisée par 4 millions d'entreprises dans le monde. Les éditions cloud, mobile et open source sont disponibles. Service client multicanal : l'e-mail, la téléphonie, le chat en direct sur site web, Facebook, Instagram, Viber, WhatsApp, Skype, Slack et d'autres systèmes de messagerie mobile sont pris en charge. En savoir plus sur Bitrix24 Bitrix24 est la solution gratuite n° 1 pour la gestion de la relation client (CRM) et le service client utilisée par 4 millions d'entreprises dans le monde. En savoir plus sur Bitrix24

par Agile CRM

(299 avis)
Logiciel pour service client Agile CRM - fournir un service supérieur à la clientèle satisfaire les clients à long terme. Agile CRM permet aux entreprises de proposer une expérience de support client plus personnalisée. Grâce à une foule de fonctionnalités puissantes d'assistance technique à portée de main, il devient possible de mieux comprendrez les clients afin de leur apporter ce dont ils auront le plus besoin au moment opportun. En savoir plus sur Agile CRM Agile CRM est une suite complète de ventes, de marketing et de services conçue pour permettre aux PME de vendre et de commercialiser comme les sociétés du classement Fortune 500. En savoir plus sur Agile CRM

par Harmony Business Systems

(14 avis)
HarmonyPSA prend en charge l'entièreté du cycle de vie de l'entreprise, de la génération de leads au renouvellement des contrats. Il est spécifiquement conçu pour les sociétés spécialisées dans le logiciel et pour les prestataires de services. Il automatise les processus commerciaux sur une plateforme unique, disponible en cloud ou depuis n'importe quel appareil. En savoir plus sur HarmonyPSA L'outil d'automatisation des services professionnels nouvelle génération. Package PSA complet pour les sociétés commerciales et les entreprises spécialisées dans le logiciel. En savoir plus sur HarmonyPSA

par Unymira USU

(0 avis)
Knowledge First is an intelligent web self-service platform that provides your customers step-by- step support on your website and delivers the right information for all their questions. Whether the query is sent from a Smartphone, tablet or PC, Knowledge First quickly and easily supplies the exact information customers need. This boosts efficiency and the quality of customer service. En savoir plus sur Knowledge First Knowledge First is an intelligent web self service platform that helps customers quickly find answers without the help of an agent En savoir plus sur Knowledge First

par SutiSoft

(3 avis)
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions. Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.

par AnyDesk Software

(181 avis)
AnyDesk was founded in Germany in 2014, and its unique remote desktop access software has been downloaded by more than 80 million users worldwide, adding another 4 million every month. The software is based on our unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration, whether youre down the hall, or on the other side of the world and also for lower bandwith internet connections. Were one of the 50 fastest-growing firms in Germany, combining great product perfor AnyDesk is the world's fastest remote desktop software on the market, ideal for desktop sharing, remote support and web presentation.

par Zendesk

(1 909 avis)
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal

par Zendesk

(1 909 avis)
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk développe des logiciels de centre de services pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. En plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients. Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zoomin

(1 avis)
Zoomin aide les organisations à fournir du contenu à la demande, à travers tous les points de contact, rapidement, facilement et avec précision. La plateforme de publication de nouvelle génération Zoomin permet à vos clients de zoomer instantanément sur le contenu précis dont ils ont besoin, au moment opportun et au bon endroit. Des marques internationales comme Jive, ServiceNow, Hitachi et Cisco font confiance à Zoomin pour fournir leurs portails de contenu, leurs bases de connaissances, leurs call centers, leurs moteurs de recherche, leurs communautés de clients et appareils IoT.

par Kayako

(144 avis)
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Kayako - Straightforward Live Chat to quickly connect for customer service across devices and platforms.

par Imex Systems

(0 avis)
iCity-CSP est un système de gestion administrative locale en ligne, complet et intégré, qui accroît la satisfaction des citoyens, accroît la productivité du personnel et aide à mieux se conformer aux exigences réglementaires. iCity fournit une plateforme de services aux citoyens de bout en bout, automatise les processus opérationnels courants et fournit un grand nombre de modules d'application. Ces modules comprennent quatre volets : information, services électroniques, communication et collaboration. iCity-CSP est un système de gestion complet et intégré qui fournit des portails et des services en ligne aux administrations locales.

par WalkMe

(40 avis)
WalkMe est le pionnier de la Digital Adoption Platform (DAP), une plateforme de conseil, d'engagement, de connaissances et d'automatisation de classe entreprise. L'algorithme contextuel de WalkMe rationalise l'adoption numérique en interne et en externe, garantissant que les bons utilisateurs reçoivent les informations appropriées exactement au moment où ils en ont besoin. DAP de WalkMe permet la création de séquences interactives à l'écran, qui guident et engagent les utilisateurs tout au long de leur expérience numérique. WalkMe est une plateforme d'adoption numérique pionnière qui fournit des conseils, un engagement, des idées et une automatisation de classe entreprise.

par Jobi

(4 avis)
Solution de maintenance sur site révolutionnaire qui fournit aux professionnels des services une plateforme pour gérer et développer leur activité. Solution de maintenance sur site révolutionnaire qui fournit aux professionnels des services une plateforme pour gérer et développer leur activité.

par NABD

(37 avis)
Logiciel de support client et helpdesk sur le cloud avec des cas d'assistance de back-end, la base de connaissances et la gestion de cas à un coût mensuel abordable. NABD permet aux entreprises d'assister efficacement un client de n'importe où, à tout moment, quel que soit le canal par lequel le client demande de l'aide (portail web, e-mail, médias sociaux, chat, applications mobiles). NABD est la seule solution avec un plan GRATUIT TOTALEMENT fonctionnel et adapté à la plupart des entreprises. Logiciel helpdesk innovant et simple pour les entreprises à la recherche de services de support rapides et agiles. Plan de durée de vie GRATUIT disponible.

par Altitude Software

(1 avis)
Altitude Xperience est une solution complète de call center, sur le cloud, qui évolue en fonction des besoins individuels de l'entreprise. Avec ses capacités multimédias entrantes et sortantes, elle est prête à l'emploi, mais toujours personnalisable pour répondre aux besoins spécifiques de l'entreprise. Altitude Xperience donne aux centres d'appels une plus grande flexibilité commerciale et la capacité d'offrir une excellente expérience client. Réseau de stockage à haute disponibilité et maintenance du système 24h/24, 7j/7 pour que les opérations ne soient jamais perturbées. Fonctionnalité de call center exceptionnelle sur le cloud au niveau des meilleures solutions sur site.

par Gladly

(0 avis)
Gladly is reinventing customer service by putting people at the heart of its platform, not cases or tickets. Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet). Real-time insights provide visibility into agent productivity, topics that are trending and key metrics like SLA's and response time. Gladly is backed by top VC firms Greylock and NEA. Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place.

par HappyFox

(67 avis)
HappyFox est un logiciel de support client web hébergé dans le cloud. Il permet de suivre et de gérer toutes les demandes de support client sur plusieurs canaux, tels que les e-mails, les discussions, les réseaux sociaux et les téléphones, dans un système centralisé de prise en charge des tickets. L'intégration avec d'autres applications web telles que le CRM, les chats en direct, les applications vocales et de bug tracking en font un service d'assistance pratique. Des requêtes de support client similaires peuvent être gérées à l'aide d'actions prédéfinies et de règles intelligentes pour automatiser les réponses. Les forums communautaires aident les clients à se connecter. Un logiciel de tickets d'assistance technique vous aide à éliminer les engorgements et à gérer facilement vos requêtes de support client à partir de plusieurs canaux.

par iSupport Software

(31 avis)
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.

par ForceManager

(31 avis)
The ForceManager CRM solution has been designed by and for field sales reps. Built taking their needs and priorities into account, ForceManagers goal is to simplify the work of sales reps so that they can focus on what really matters: SALES AND BUILDING RELATIONSHIPS WITH CLIENTS. ForceManager is the tool of choice for sales directors that are dedicated to improving the productivity of their teams.

par Helpshift

(27 avis)
Helpshift est la plateforme de support client pour mobile leader du secteur. Leur kit de développement logiciel (SDK) tout-en-un s'intègre à votre application pour fournir des FAQ interrogeables, une messagerie dans l'application et une gestion des cas d'assistance pour le CRM. Adapté aux entreprises, Helpshift permet de transmettre des messages à plus de 500 millions d'utilisateurs actifs mensuels, dans plus de 3 500 applications en direct sur iOS et Android, et plus de 100 millions d'interactions et de conversations mobiles mensuelles. Des entreprises comme Microsoft, Target, Viacom et Zynga utilisent Helpshift pour offrir une expérience inégalée de support client intégré dans l'application. Helpshift est la plateforme mobile intégrée leader en termes d'assistance téléphonique et de support client.

par Conversocial

(8 avis)
Conversocial est un logiciel qui permet d'offrir un service client sur Facebook et Twitter. Avec une visibilité complète et la priorisation, aucun problème ne doit être manqué. Les équipes travaillent ensemble sur la communication sociale par le biais de la plateforme collaborative de Conversocial, offrant tous les outils essentiels en un seul endroit. Une entière sécurité, l'audit et le contrôle rendent les réseaux sociaux responsables. Gérez le service client à grande échelle sur Facebook et Twitter. Connectez-vous, collaborez et contrôlez à l'aide des médias sociaux.

par Akio

(0 avis)
Akio proposes Akio.CX a unified cross-channel customer conversational platform - voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge. Akio.CX is a unified cross-channel customer conversational platform combined with a complete listening and analytics system.

par ClickDesk

(18 avis)
Application d'engagement client multicanal basée sur le web, qui offre un chat en direct, un service d'assistance, un navigateur et une barre d'outils pour la communication sociale. Application d'engagement client multicanal basée sur le web, qui offre un chat en direct, un service d'assistance, un navigateur et une barre d'outils pour la communication sociale.

par RTI Software

(0 avis)
Système d'assistance/help desk qui inclut le suivi des défauts, l'intégration e-mail, la gestion du temps et bien plus encore.

par Kundo

(0 avis)
Kundo est un logiciel pour service client qui offre des fonctionnalités telles que le chat en direct, le forum client, l'e-mail et la gestion de cas. Kundo est un logiciel pour service client qui offre des fonctionnalités telles que le chat en direct, le forum client, l'e-mail et la gestion de cas.
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective

par CallPage

(16 avis)
CallPage fidélise les visiteurs de votre site web et vous aide à fournir une réponse immédiate aux représentants de votre entreprise. Cet outil aide les sites commerciaux à convertir les pages visualisées en appels entrants grâce à un rappel immédiat vers les numéros de téléphone réels. Les clients peuvent gagner 75 % d'appels, de conversions, de leads et d'offres supplémentaires. Solution conçue pour convertir les visiteurs web en appels commerciaux grâce à des rappels vers les numéros de téléphone réels.

par inSided

(7 avis)
inSided provides a self-service solution, used by leading brands such as A1, BNP Paribas, KPN, T-Mobile, Tele2, Sonos, and TomTom, where customers and prospects can get advice and support from other customers when they are buying or using your products. Connecting prospects to valuable user-generated content additionally increases conversion rates and online sales. The inSided platform for peer-to-peer commerce and self-service enables your customers and prospects to ask questions and get advice.

par Cingo

(0 avis)
Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers. Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.

par Deskpro

(26 avis)
Deskpro est la plateforme d'assistance pour les organisations du 21e siècle, offrant une interface web moderne et en temps réel, une configuration flexible et une automatisation facile, mais puissante. Comprend : un portail utilisateur avec base de connaissances, la publication des actualités, l'hébergement de fichiers et les commentaires des clients ; la conversation en direct peut être ajoutée à un site web ; intégration avec les services que vous utilisez déjà : Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta et bien d'autres. API REST complète et cadre de développement d'applications. La plateforme d'assistance moderne pour chaque type d'organisation. Version de cloud hébergé ou installation sur site pour l'auto-hébergement.

par Toonimo

(4 avis)
Toonimo humanise l'expérience de l'internaute en proposant des visites guidées numériques. La plateforme SaaS permet aux organisations d'ajouter une superposition de voix humaines et d'annotations graphiques qui engagent les visiteurs, présentent des offres clés et guident les utilisateurs à travers les entonnoirs de site web. Toonimo propose un tableau de bord analytique complet pour suivre l'engagement et les conversions des utilisateurs. Toonimo personnalise l'expérience de l'internaute, encourage le libre-service, augmente les taux de conversion et améliore l'engagement des utilisateurs. Toonimo humanise l'expérience de l'internaute en proposant des visites guidées numériques.

par DAN electronic

(1 avis)
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities. The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams. Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.

par Casengo

(12 avis)
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing with customers shouldnt be a hassle. It should be a genuine pleasure. But as a small company with big ambitions, there are so many things youve got to get done first. Customer service cant be your top priority. At 5pm each working day, you might get started on the days customer queries but you might not. Thats what its like to run a company Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.

par Brand Embassy

(1 avis)
Brand Embassy est la plateforme cloud pour service client la mieux notée qui offre plus de 30 canaux de réseaux sociaux intégrés, une messagerie instantanée, un chat en direct, une messagerie électronique et un générateur de chatbot alimenté par l’IA. Brand Embassy est un partenaire de mise en œuvre et de solution pour les canaux populaires tels que la solution WhatsApp Business ou Apple Business Chat. Les clients sont des entreprises de télécommunications, des banques, des entreprises de vente en ligne et des commerces de détail. Brand Embassy est une solution sûre, évolutive et économique. Elle est facile à intégrer. Brand Embassy est une plateforme omnicanal de service client numérique pour les centres d'appels. Il s'agit d'une solution d'économie des coûts de l'entreprise.

par Slaask

(1 avis)
Interagissez avec vos leads et vos clients où qu'ils se trouvent (site web, page Facebook, page Twitter, application iOS, application Android, boîte aux lettres, SMS, etc.) à partir d'un seul point géographique : Slack ! Votre organisation doit être là où vos clients sont et non l'inverse. Si vous cherchez à unifier la communication avec les clients et à faire fonctionner votre équipe à partir d'un seul centre de contrôle partagé, alors Slaask est la voie à suivre. Votre appli de service client pour Slack pour rassembler toute votre communication d'équipe en un seul endroit.

par Qelp

(0 avis)
Qelp est le leader mondial des logiciels de libre-service en ligne pour tous les appareils. Les atouts de cet outil permettent aux opérateurs télécoms de réduire les coûts d'assistance, d'augmenter les revenus par utilisateur, de renforcer la satisfaction des clients et d'offrir une meilleure expérience client. Qelp est le leader mondial des logiciels de libre-service en ligne pour tous les appareils.

par SupportBee

(9 avis)
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.

par UserScape Software

(6 avis)
HelpSpot is a customer service solution that has all the tools you need to deliver a remarkable customer service experience. Youll never lose track of an email again. A single threaded view of each ticket means your replies are informed, personal, and organized. HelpSpot is easy to use out of the box and offers deep customization options. Best of all, HelpSpot is affordable. It starts at just $599/year making it a smart choice for your customers, your team, and your budget. The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years.

par Escon Information Consulting

(0 avis)
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.

par Zingtree

(91 avis)
Zingtree facilite la création, la personnalisation, le déploiement et l'analyse des FAQ, des bases de connaissances et des dépanneurs d'arbre de décision interactif. Avec Zingtree, il est incroyablement facile d'aider les clients à résoudre eux-mêmes des problèmes et à mieux naviguer dans les informations de base de connaissances. Les clients sont tout doucement dirigés vers les réponses et si un problème ne peut pas être résolu, les techniciens de support obtiennent des informations de fond sur le problème du client. S'intègre facilement aux systèmes d'e-mail, de chat, de CRM ou d'assistance et permet d'économiser du temps et de l'argent. Créez des arbres de décision interactifs pour l'assistance et le dépannage en libre-service. Offrez à vos clients la puissance de l'autoassistance sur demande.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.

par Gnatta

(2 avis)
We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our operating system, we centralise your digital contacts to increase both the quality and the efficiency of your operators. This is backed up by our bespoke automation functionalities. Our approach is truly omnichannel; no matter where/when/how your customer gets in touch, their query will be handled by the right person, using the right information, at the right time. Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface.

par Noetica

(1 avis)
Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialler, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place. The comprehensive package that provides the management of an efficient, successful and effective call centre operation.

par PlayVox

(1 avis)
PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media. We help you deliver Perfect Customer Interactions by engaging and empowering your agents. - Easily measure customer service quality. - Evaluate more customer interactions in less time. - Drive agent engagement by using continuous feedback and coaching. - Increase agent performance With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way

par Vivocha

(2 avis)
Vivocha.com fournit une plateforme d'interaction client en ligne permettant aux entreprises de communiquer en toute transparence avec les prospects et les clients directement sur le site, en utilisant toute combinaison de VoIP, vidéo, chat, rappels et outils de collaboration comme la navigation assistée et le partage de formulaires et de documents. Vivocha.com, la plateforme d'interaction client multicanal et multipériphérique : Outils de vidéo, voix, chat et collaboration.

par Ongair

(1 avis)
Ongair is an easy to use dashboard that enables businesses to perform great customer care on WhatsApp and soon on WeChat and other popular Instant messaging platforms. Customer service on Instant messaging is 7x faster and more personal allowing brands to close customer queries in realtime where their customers spend the most time... on their phones. With our Zendesk integration you can use Zendesk to manage your team and tickets. Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms.

par Humany

(0 avis)
Plateforme de base de connaissances de premier ordre avec méthodes de contact intégrées pour l'optimisation des canaux. Plateforme de base de connaissances de premier ordre avec méthodes de contact intégrées pour l'optimisation des canaux.

par Tweakservers

(3 avis)
Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications.

par Ticksy

(2 avis)
Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.

par Dial Once

(2 avis)
Permet de numériser les appels du service client sur mobile en transformant un appel en expérience digitale, quelle que soit la manière dont l'appel a été initié (numéro composé directement ou appel lancé depuis le bouton d'un site web ou d'une appli), afin de vous permettre de devancer vos concurrents. Permet de transformer les appels du service client en sessions numériques, pour une expérience client plus rapide, plus efficace et plus rentable.

par Avensoft

(0 avis)
Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. Service management application for managing work orders and service requests. Includes self-service portal for requests submissions.

par Returngoods

(0 avis)
Integrated SaaS solution for managing product returns (RMA) and rework process. Returngoods streamlined and minimize the cost of handling returns. Altough returns are not desirable, it is an essential aspects of providing excellent customer service. Therefore, you would want to accomplish 3 goals for your return process as part of your overall business objectives: 1. streamlined, 2. minimize cost, 3. respond quickly to retain customer loyalty. Our Return Execution System deliver the results. Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS.

par Formalistech

(17 avis)
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Mi4biz is successfully in use by Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Airlines, Oriflame, Dyson, Danone and many more. Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities.

par UserEcho

(1 avis)
An online customer support software with helpdesk, forum, knowledge base, and live chat features. An online customer support software with helpdesk, forum, knowledge base, and live chat features.

par Humach

(0 avis)
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales

par contactSPACE

(4 avis)
Réduisez la complexité et améliorez les conversations avec les gens qui comptent. Maximisez vos résultats tout en minimisant les efforts. contactSPACE livre là où les autres s'arrêtent - cette solution logicielle omnicanale complète, mais simple, permet d'économiser temps et argent que vous pourrez investir ailleurs. Un commercial vous attend pour vous faire découvrir ces fonctionnalités. contactSPACE fournit la technologie Cloud Contact Center qui améliore les conversations des clients et augmente la productivité et la visibilité.

par AnswerDash

(3 avis)
AnswerDash uses Object Search technology to deliver relevant Q&A content, personalized to the customer's context and need. The AnswerDash tab is embedded within your site or app for a seamless user experience. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase help content usage by up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides analytics tools that highlight common customer questions and identify content gaps on your site. AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.

par Callmaker

(2 avis)
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world. When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly. Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!

par Yonyx

(83 avis)
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization. Decision tree driven interactive guides for technical support & customer service

par SuperOffice

(50 avis)
SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution ensures you work more productively. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device. Simplifies your daily work with your customers. Most user-friendly CRM software on the market.

par FocalScope

(23 avis)
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free. Help Desk Software with Email, Live Chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, Reporting. Run in Cloud or Inhouse. Trusted by DHL.
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working. ServiceNow Customer Service Management is built for the digitally connected service economy.

par HBR Labs

(5 avis)
Verishow est la plateforme d'activation des ventes pour les équipes de vente modernes. Elle permet de simplifier le processus de vente, de présenter plus rapidement et d'améliorer les performances. Des outils de vente intégrés éliminent la complexité de la connexion entre prospect et commercial tout en offrant le contenu requis pour conclure une transaction. VeriShow simplifie l'ensemble du processus de vente, de l'engagement à la présentation et à la signature contractuelle avec la technologie omnicanale Click-to-Connect. La technologie de vente de VeriShow fournit tout ce dont un vendeur a besoin pour se connecter, présenter et conclure avec des perspectives en ligne.

par ThoughtBuzz

(3 avis)
An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.

par Fuhr Software

(0 avis)
LobbyCentral is a powerful customer management and analysis system that will give you back control of your service lobby. It is designed for businesses that need to manage customer wait times, improve service levels, and identify trends through metrics reporting. LobbyCentral queues and routes customer service requests to the appropriate departments and instantly notifies employees. Learn more about LobbyCentral today. Customer queuing and service analysis software for customer service departments.
Organizes your customer care so you can focus on delivering the best service possible. Organizes your customer care so you can focus on delivering the best service possible.

par Cloud 9 Support

(0 avis)
Scalable multi-language support system for products and services with contract compliance functionality. Scalable multi-language support system for products and services with contract compliance functionality.

par Helppier

(0 avis)
A customer experience tool that allows to create interactive user guides, on-page support content and onboarding messages without coding required. Not only can companies create step-by-step tutorials to guide online users through any page of a website or web application, but also monitor their behavior, create on-product messages and receive feedback. All this without ever leaving a website/product Help users engage with your content through one single UX hub. Create user guides and interactive on-page tools that work 24/7.

par Apidaze

(0 avis)
Ottspott est une application pour votre canal Slack qui agit comme une extension de téléphone ou une interface d'agent de call center. Ottspott est une application pour votre canal Slack qui agit comme une extension de téléphone ou une interface d'agent de call center.

par C2 Enterprise

(11 avis)
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Powerful web-based IT service management software helping your organization modernize ITSM to provide extraordinary service delivery.

par Lumin Creative

(11 avis)
Answerbase is an online Q&A community platform that strengthens customer engagement, grows your organic search traffic, and focuses on meeting your business goals for customer support and marketing. Users can ask questions, receive quality answers, and browse helpful content & articles to effectively meet their information demands about your products and services. Each system comes with user-friendly administration and moderation tools to fully customize, manage and grow an engaging platform. A user-friendly, online Q&A community that can be customized to any look and feel. We make the tools available for any size community.

par Multima

(0 avis)
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.

par Zinergy

(0 avis)
Web based service desk software with help desk support, ticketing system, asset management and knowledge base. Web based service desk software with help desk support, ticketing system, asset management and knowledge base.

par ConnectWise

(1 262 avis)
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. ConnectWise Control allows you to view and control devices from anywhere there is an Internet connection.

par Helprace

(6 avis)
Helprace est la solution la plus simple pour gérer l'interaction entre le client et l'entreprise. Dotée d'un service d'assistance avec une communauté de clients intuitive et d'une application de collecte des opinions, Helprace est prêt à l'emploi. Sans guide ou manuel d'installation fastidieux, ni installation informatique. Caractéristiques : règlements, macros, SLA, enregistrement des actions, collision d'agents, brouillons, modifications, intégration de messagerie, système de contact client, reporting.

par FuseDesk

(4 avis)
FuseDesk is THE Integrated Help Desk and Messaging Platform Add-On for Keap and Infusionsoft by Keap with deep integration leveraging InfusionsoftID login, full Infusionsoft template support (including Infusionsoft merge field data, custom fields, and automation links), powerful Infusionsoft automation with Campaign Builder and so much more. Come see why Infusionsoft users are upgrading their help desk to FuseDesk today with a full feature, no time limit, no credit card needed, free app! FuseDesk is THE Integrated Help-Desk and Messaging Platform built for Infusionsoft and Keap from the start. Get a Free App Today!

par Loxysoft

(2 avis)
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks. User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.

par Sentiment Metrics

(0 avis)
With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics. With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.

par PhaseWare

(64 avis)
With an ever-rising number of issues to track and resolve, your support organization probably struggles to effectively manage resources, prioritize issues, and resolve tickets in a timely manner. Based on the PhaseWare Tracker product suite, our issue tracking solutions provide a customizable and configurable, responsive tool set to help your business streamline the issue tracking process, effectively manage the workload, increase productivity, and directly impact the bottom line. Powerful and affordable issue tracking software solution that can be configured to your exact needs.

par Pidas

(1 avis)
Multichannel Response Management solution for customer service organisations which enables service automation through automatic customer identification, artificial intelligent components based on Natural Language Processing to categorize requests based on free-text (Mail, Social Media Posts,Chat, Letter/Fax, etc.) Seamless integration with telephone and contact center solutions, as well as service relevant tasks of your ERP/CRM in order to deliver a single user-friendly agentdesktop. Service management tool. Automation through AI modules (NLP, routing), Multichannel-Ticketing incl. knowledge support and Reporting

par Pulse Web Solutions

(0 avis)
Track prior customer service calls and automatically fill out customer information for the next ticket. Track prior customer service calls and automatically fill out customer information for the next ticket.

par Close Fit Software

(0 avis)
Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service. The design allows support and service teams to work effectively together by sharing asset and support information. Low prices, a simple licence model and great functionality make Close Support the most cost-effective help desk software on the market. Multi-user help desk software application that is affordable, simple to install and easy to use.
Pega Customer Service anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of your interactions, so you can rapidly and continuously evolve your customer service experience. Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.

par Astute Solutions

(0 avis)
Consumer engagement and CRM software that enables companies to deliver exceptional customer experiences. Guide your agents through each consumer interaction with recommended steps that anticipate the consumers next move. Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation. Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs. Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM.

par Adjetter Media

(0 avis)
Cloud-based customer support software and SaaS based customer service software used all over the world. Cloud-based customer support software and SaaS based customer service software used all over the world.

par ServeMeBest

(0 avis)
Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations. Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.

par AzureDesk

(39 avis)
AzureDesk-Logiciel de helpdesk seulement avec toutes les fonctionnalités indispensables ; des systèmes de classe entreprise offerts à toutes les entreprises à un coût minime pour les utilisateurs. Ne pas dépenser une fortune sur helpdesk solution. Essayez azuredesk.co aujourd'hui gratuitement pendant 14 jours. Il fournit un système de billetterie pour suivre les cas d'assistance, une interface utilisateur élégante pour les demandes d'administration, une intégration tierce avec JIRA, Olark, Slack, Charge Desk et de nombreux autres logiciels, reporting, champs de billets, interface utilisateur à onglets, règles AzureDesk-Logiciel d'assistance qui peut être utilisé par les entreprises pour fournir un support client et une solution de helpdesk
Zoho Discussions helps create Idea Forums, Employee Forums, Intranets etc at the click of a button. With Zoho Discussions, customer and employee engagement becomes a snap. Experience higher customer satisfaction with Zoho Discussions. An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged.

par YellowFish Software

(0 avis)
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way. 100% web-based help desk application that will improve your business management & your customer relations.

par Inbify

(0 avis)
Inbify is a real-time customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over native phone features like SMS and MMS. The main benefit of our product is that we eliminate all the friction that customers have at the time of communication with a business, no more apps downloads, survey forms or comment cards completion. We provide businesses with customer data, feedback sentiment, categories, keywords and more. Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service.
Cloud customer engagement and feedback collection application for small businesses. Cloud customer engagement and feedback collection application for small businesses.

par devContact

(4 avis)
Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games. The Ultimate Customer Experience

par FuzeDigital

(3 avis)
Comprehensive, modular and easy to use web-based customer care and knowledge sharing software suite. The Fuze Suite emables you to quickly and affordably extend multi-channel self-service and assisted-service support to your customers, partners, staff and other stakeholders. Comprehensive, modular and easy to use web-based customer care software suite.

par Ameyo Engage

(0 avis)
Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. Grow your business by gaining customer loyalty with a world class customer contact center software

par Sundown.ai

(0 avis)
*Il ne s'agit pas d'une plateforme Helpdesk ou CRM. Il s'agit d'un complément pour rendre ces plateformes plus intelligentes. Chloé est un système d'intelligence artificielle qui automatise le service client et les ventes en répondant aux demandes de renseignements des clients et en agissant en fonction des demandes. Elle identifie automatiquement les politiques et les actions afin d'adapter son comportement à partir de l'ensemble de formation initiale et a la capacité d'apprendre de ses nouvelles expériences, ce qui lui permettra de devenir plus intelligente au fil du temps. Un système d'intelligence artificielle qui réduit les coûts de main-d'œuvre en automatisant le service client et les ventes.

par Wix

(2 436 avis)
Create a stunning, professional website for free with Wix website builder. We offer a few different ways you can build your site: Wix Artificial Design Intelligence, Wix Editor, & Wix Code. Whether you're creating a site for the first time or you're a pro, we've got you covered. Wix ADI builds you a unique site with professional text, images & more. Editor gives you design freedom with advanced functionality & easy drag & drop. And with Wix Code, you can create state-of-the-art site & apps. Get the freedom to create your own Website exactly the way you want - for free.

par Applied Systems

(5 avis)
Provide anytime, anywhere mobile customer service to increase client satisfaction, build client loyalty and deliver a more competitive business proposition. Give clients online and mobile access to the policy information they need through an online customer portal or mobile app that is custom branded to your agency. Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your management system when and how they want. Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your managem
SRM software enables firms to automate their entire service delivery, field service, and customer service process, from contact center and depot repair to time tracking and scheduling. It provides a framework to improve operational efficiencies and reduce costs in your service organization while promoting service excellence. Combining service objectives with a cohesive business process, SRM software has the potential to transform field service departments from cost centers to revenue generators. Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling.

par Manage Smart Solutions

(0 avis)
Offers cloud based after sales service platform to enterprises for automating customer support services. Offers cloud based after sales service platform to enterprises for automating customer support services.

par CustomAnswers Software

(11 avis)
CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone , emails, walk-in etc, capture manage and track all interactions. Manage all incoming requests and apply any type of complex custom business processes. Nothing will fall through the cracks. Ensure productivity and efficiency with a reasonably priced yet feature rich CRM for your organization. Powerful, flexible and affordable CRM platform suitable to specific business processes.

par Topdown Systems

(4 avis)
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.

par Chataroo

(2 avis)
Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support. Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.

par ExDesk.com

(0 avis)
Help desk software solution for the IT support and service provider communities. Help desk software solution for the IT support and service provider communities.

par Richmond Systems

(0 avis)
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal. Web-based service desk with customer service portal designed for internal ITSM and external customer support.

par Interactive Software

(0 avis)
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.

par Alpha Media

(0 avis)
Customer support system that helps track your website and visitor's statistics. Customer support system that helps track your website and visitor's statistics.

par eTouchPoint

(0 avis)
Customer feedback and coaching application for service-oriented businesses. Customer feedback and coaching application for service-oriented businesses.
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more. Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.

par Cincom Systems

(1 avis)
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results. A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.

par Neocase Software