Logiciels pour call centers

Un logiciel pour call centers automatise et standardise le processus de réception des appels téléphoniques des clients ainsi que le processus de réponse. Il permet un meilleur suivi de l'expérience client, l'évaluation des performances des employés et la gestion des flux de travail. Qu'il soit conçu pour des sites virtuels ou physiques, il gère et catalogue le processus d'appels des clients et leur propose souvent de suivre la progression de leur demande via Internet. Voir aussi : logiciel pour service client et logiciel helpdesk.

Pourquoi Capterra est gratuit
Genesys PureCloud

Genesys PureCloud

par Genesys

(48 avis)
PureCloud est la nouvelle solution de centre de contact en cloud tout-en-un qui vous aide à gérer et à comprendre les interactions multicanaux dans un parcours client fluide. Donnez à vos employés un seul outil prenant en charge l'ensemble de la communication (voix, chat, e-mail, réseaux sociaux, etc.). PureCloud est facile à utiliser grâce à son interface intuitive. En étant le premier à innover, vous vous assurez de dépasser les attentes de vos clients, aujourd'hui comme demain. PureCloud est simplement puissant, et puissamment simple. En savoir plus sur Genesys PureCloud PureCloud simplifie la relation client. Téléphone, e-mail et chat sont connectés dans un seul outil pour améliorer l'engagement client. En savoir plus sur Genesys PureCloud
Five9 Call Center Software
Five9 is the all-in-one call center software that uses Practical AI to increase your agents' effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents before they answer the phone. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. En savoir plus sur Five9 Call Center Software Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. En savoir plus sur Five9 Call Center Software
Twilio Flex

Twilio Flex

par Twilio

(110 avis)
Twilio Flex est la première plateforme de centre d'appels cloud entièrement programmable qui offre aux entreprises un contrôle complet de leur expérience de centre d'appels. Grâce à cette solution, les entreprises peuvent déployer instantanément une plateforme de centre d'appels omnicanal et personnaliser, programme par programme, chaque élément de l'expérience, y compris l'interface agent, les canaux de communication, le routage des interactions et le reporting pour répondre aux besoins uniques de l'activité. En savoir plus sur Twilio Flex Twilio Flex est la première plateforme de centre d'appels cloud entièrement programmable qui offre aux entreprises un contrôle complet. En savoir plus sur Twilio Flex
Aspect Via

Aspect Via

par Aspect Software

(12 avis)
Designed for contact centers with 50+ agents, Aspect Via customer engagement platform is the only solution that unifies the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common UI and shared, real-time and historical reporting. En savoir plus sur Aspect Via Aspect Via is an all-in-one, cloud customer engagement platform for companies with 50+ contact center agents. En savoir plus sur Aspect Via
RingCentral Contact Center

RingCentral Contact Center

par RingCentral

(612 avis)
RingCentral Contact Center integrated with RingCentral Glip team messaging enables agents to communicate and collaborate across your organization in real time to resolve customer issues efficiently. With skills-based omnichannel routing and RingCentral Pulse intelligent bots for real-time metrics monitoring, your business will always be equipped to respond quickly to dynamic customer needs. En savoir plus sur RingCentral Contact Center RingCentral Call Center delivers powerful, multi-channel capabilities that let customers decide how they want to engage with you. En savoir plus sur RingCentral Contact Center
Salesforce

Salesforce

par Salesforce Service Cloud

(340 avis)
With call center solutions from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. With Salesforce call center solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. En savoir plus sur Salesforce With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective En savoir plus sur Salesforce
Contact Center

Contact Center

par Enghouse Interactive

(3 avis)
Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles. Empower agents with an omni-channel, universal queue, providing complete interaction history. Improve service with real-time feedback, agent evaluation, and call recording. Boost customer loyalty with proactive notifications and intuitive self-service options. Provide partners with an environment for remarkable customer service anytime, anywhere, anyhow. En savoir plus sur Contact Center Enghouses omnichannel contact center provides a comprehensive set of interaction management tools to improve the customer experience. En savoir plus sur Contact Center
Talkdesk

Talkdesk

par Talkdesk

(108 avis)
Talkdesk est un logiciel pour call centers basé sur le cloud de nouvelle génération qui vous aide à communiquer avec vos clients. L'interface conviviale offre des fonctionnalités robustes avec des fonctions avancées, un reporting complet et des intégrations fluides grâce à plus de 25 outils métiers permettant aux équipes de vente et de service d'avoir des conversations personnalisées et efficaces avec les clients. En savoir plus sur Talkdesk Talkdesk est un logiciel de contact client intuitif basé sur le cloud avec des fonctions avancées, un reporting complet et des intégrations fluides. En savoir plus sur Talkdesk
Nextiva Call Center

Nextiva Call Center

par Nextiva

(159 avis)
Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Nextiva serves more than 150,000 businesses in the US from its headquarters in Scottsdale, Arizona. See why everyone is switching to Nextiva! | Improve deployment speed | Utilize a flexible staffing structure | Experience dramatic cost savings | Manage your communications from anywhere | Amazing Service | En savoir plus sur Nextiva Call Center Business telephony solution with auto attendant, line mirroring, call forwarding, queuing, and recording features. En savoir plus sur Nextiva Call Center
Dialfire

Dialfire

par cloud IT Services

(5 avis)
Logiciel pour call centers sortant facile à utiliser et numérotation prédictive basés sur le cloud. Très fiables et sécurisés. Cette solution augmente la productivité grâce à des formulaires personnalisables, des campagnes en plusieurs étapes avec des flux de travail automatisés, des analyses entrantes et combinées personnalisables en temps réel, ainsi que le suivi et l'enregistrement des appels. Intégration à votre logiciel existant via l'API REST. Prise en charge de l'externalisation des tâches vers des call centers sous-traités. Idéale pour les bureaux dispersés. Paiement par utilisation. Aucuns frais d'installation ni de frais d'agent. En savoir plus sur Dialfire Logiciel pour call centers sortants facile à utiliser et complet basé sur le cloud avec de nombreuses fonctionnalités avancées, mais sans frais de configuration ni de frais d'agent mensuels En savoir plus sur Dialfire
LogMeIn Rescue

LogMeIn Rescue

par LogMeIn

(75 avis)
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. En savoir plus sur LogMeIn Rescue Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. En savoir plus sur LogMeIn Rescue
ProcedureFlow

ProcedureFlow

par ProcedureFlow

(25 avis)
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. En savoir plus sur ProcedureFlow When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner. En savoir plus sur ProcedureFlow
NICE inContact Telephony Software
NICE inContact is the cloud contact center software leader with the worlds #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContacts solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. En savoir plus sur NICE inContact Telephony Software Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. En savoir plus sur NICE inContact Telephony Software
Castel Call Center

Castel Call Center

par Castel Communications

(2 avis)
Castel Communications empowers your contact center with LIVE speech analytics technology that drives automated post-call review, agent compliance during a LIVE call, and superior customer engagement. Our comprehensive call center solution suite is built on LIVE listening technology that automates your QA/QM process via keyword spotting. This produces compounding efficiencies that increase agent compliance and contact center revenue. En savoir plus sur Castel Call Center Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue. En savoir plus sur Castel Call Center
Aircall

Aircall

par Aircall

(123 avis)
Aircall is the preferred call center solution for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app. Start a risk-free trial to see Aircall in action. En savoir plus sur Aircall Aircall lets admins instantly adjust teams according to seasonality, add numbers in 100+ countries, & integrate with popular CRM tools. En savoir plus sur Aircall
TCN

TCN

par TCN

(3 avis)
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics required to optimize operations and adhere to industry regulations. Scale up with our true cloud platform. En savoir plus sur TCN Cloud call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics. En savoir plus sur TCN
VanillaSoft

VanillaSoft

par VanillaSoft

(61 avis)
Increase your outbound calling productivity with VanillaSoft. VanillaSoft is the easy-to-use, cloud-based solution for telemarketing, appointment setting, and insides sales. The VanillaSoft feature set ensures that every minute counts: Progressive Dialing, Next-Best-Lead Routing, On-Board Scripting, Automated E-mailing, Real Time Lead Distribution, Live Dashboard and Call Recording for training. It's perfect for team-based selling, prospecting, appointment setting and telefundraising. En savoir plus sur VanillaSoft Cloud-based lead management software including auto dialing, call recording, DNC compliance & web lead integration for outbound calling En savoir plus sur VanillaSoft
CallCenterNOW

CallCenterNOW

par ChaseData

(114 avis)
ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo. En savoir plus sur CallCenterNOW Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday. En savoir plus sur CallCenterNOW
CallFinder

CallFinder

par CallFinder

(0 avis)
CallFinder is SaaS speech analytics solution that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. Let CallFinder help your business gain visibility into the voice of your customers, monitor agent script and regulatory compliance, enhance workforce training, manage quality monitoring, analyze and improve business processes, discover revenue opportunities. En savoir plus sur CallFinder CallFinder is a SaaS speech analytics solution built to help your business improve agent performance and customer experience. En savoir plus sur CallFinder
Omni-Channel Self-Service
Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. En savoir plus sur Omni-Channel Self-Service Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics En savoir plus sur Omni-Channel Self-Service
UJET

UJET

par UJET

(6 avis)
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. En savoir plus sur UJET UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. En savoir plus sur UJET
Freshcaller

Freshcaller

par Freshworks

(2 avis)
Freshcaller est un système PBX cloud qui vous permet d'acheter des numéros de téléphone locaux et gratuits dans plus de 40 pays. Votre équipe peut ainsi engager des conversations contextuelles avec vos appelants. Freshcaller est le call center idéal pour les start-up et les petites équipes. Avec Freshcaller, les entreprises peuvent choisir d'enregistrer toutes leurs conversations téléphoniques et permettre aux superviseurs d'écouter et de parler aux clients en temps réel. En savoir plus sur Freshcaller Freshcaller est une solution de call centers basée sur le cloud qui vous permet de dimensionner votre entreprise sans avoir à se soucier de la complexité. En savoir plus sur Freshcaller
Newfies-Dialer

Newfies-Dialer

par Star2Billing

(4 avis)
Une solution automate d'appel SMS et Voice Broadcasting pour SVI sortant flexible et Press-1 pour transférer la génération de leads. Newfies-Dialer est utilisé pour le marketing, les études de marché, les sondages d'opinion et le vote. Cela inclut la facturation des appels pour les compagnies de téléphone qui souhaitent vendre la diffusion vocale en tant que service à leurs clients. En savoir plus sur Newfies-Dialer Une solution automate d'appel SMS et Voice Broadcasting pour SVI sortant flexible et Press-1 pour transférer la génération de leads. En savoir plus sur Newfies-Dialer
SpitFire Predictive Dialer

SpitFire Predictive Dialer

par OPC Marketing

(19 avis)
What makes SpitFire different than other predictive dialers? SpitFire Enterprise is the only contact center software offering: Cloud, Premise or Hybrid call center solutions. 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual Dialing options! Integrate your CRM or PBX or use the SpitFire API to fully customize your call center. OPC Marketing is all under one roof in Addison, Texas where we develop, we deliver and we support! En savoir plus sur SpitFire Predictive Dialer SpitFire Enterprise Call Center Software: Easy to Install, Operate & Upgrade. Agents can login for anywhere in the world on any device. En savoir plus sur SpitFire Predictive Dialer
XenCALL

XenCALL

par XenCALL

(5 avis)
XenCALL is an all-in-one VoIP predictive dialer that empowers call centers and telemarketers to close more leads and increase sales across the board. XenCALL sets itself apart with advanced inbound queue strategies, a built-in webphone and a powerful CRM. Based in the cloud with no downloads required and user-friendly, our product is secure and intuitive. XenCALL offers personalized training sessions and a fully in-house support team. Signup for a free demo without any purchase commitments. En savoir plus sur XenCALL XenCALL is a call center automation software with predictive dialing, lead distribution and a live floor map of your sales team. En savoir plus sur XenCALL
LiveAgent

LiveAgent

par QualityUnit

(607 avis)
LiveAgent est un logiciel pour service client comprenant une prise en charge de call center, adapté à toutes les entreprises, aussi petites ou grandes soient-elles. Le fait d'être le troisième plus grand fabricant de smartphones de l'année 2015 apporte beaucoup de responsabilités, c'est pourquoi Huawei a décidé d'opter pour la solution de support client de LiveAgent. LiveAgent comprend plus de 170 fonctionnalités d'assistance, notamment le chat en direct, l'appel vocal et les médias sociaux. En savoir plus sur LiveAgent LiveAgent offre aux entreprises un service client exceptionnel. Créez une communauté de clients, augmentez la satisfaction de ceux-ci et atteignez vos objectifs. En savoir plus sur LiveAgent
Oracle Contact Center Anywhere
Promero call center solutions start from only $59/month-agent. Promero sells and hosts top brands. Oracle Contact Center Anywhere, Aspect Zipwire, Enghouse Interactive CCSP and Five9. Workforce management from Aspect WFO and Pipkins Vantage Point. Speech Analytics from CallMiner. Business Process Automation from RiverStar. CRM integrations with Salesforce, Microsoft Dynamics, Oracle Service Cloud, Siebel CRM, ZohoCRM. Uniquely qualified to provide unbiased recommendations. En savoir plus sur Oracle Contact Center Anywhere #1 Cloud Call Center Software $59/user. Absolutely the best in class top brand cloud call center software for the lowest price. En savoir plus sur Oracle Contact Center Anywhere
Business VoIP Solutions
ClarityTel provides cost-effective, easy-to-use call center solutions for businesses of all sizes using advanced VoIP technologies. Additional services include call recording, call queue management, advanced auto attendants, & more. Our solutions can be customized to meet any organization's communication needs & we back up our services with 24/7 support through our nationwide network of highly-skilled technical experts. En savoir plus sur Business VoIP Solutions ClarityTel provides cost-effective, easy-to-use call center phone system solutions for businesses of all sizes using VoIP technology. En savoir plus sur Business VoIP Solutions
Outbound Call Center Software
Perfect for 10+ users - Free Trial. Get the highest connection rate with our Outbound Call Center Software designed to convert more leads faster. Now you can call, email, and text your leads in a single platform. You can also reduce headcount by at least 20% through our Conversational artificial intelligence Agent which will pre-qualify your leads using a real human's voice, but without any human interaction. En savoir plus sur Outbound Call Center Software Perfect for 10+ users-Free Trial. Get the highest connection rate with our Outbound Call Center Software with artificial intelligence. En savoir plus sur Outbound Call Center Software
PhoneBurner

PhoneBurner

par PhoneBurner

(75 avis)
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! En savoir plus sur PhoneBurner Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed). En savoir plus sur PhoneBurner
InfoFlo

InfoFlo

par InfoFlo Solutions

(67 avis)
We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per extension. No hidden costs, no gimmicks. If you are currently paying per extension then you are overpaying. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. No one can match us head on when it comes to our superior technology or customer-first pricing model. Pay per line En savoir plus sur InfoFlo We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoI En savoir plus sur InfoFlo
CrazyCall

CrazyCall

par CrazyCall

(31 avis)
Téléphonie cloud pour les professionnels de call centers et de la vente accessible directement depuis votre navigateur, sans installation ni facturation complexe. Tout ce que vous devez faire est de choisir un numéro et commencer à appeler des prospects ! Elle vous permet d'organiser et de gérer les ventes, de contrôler la qualité de vos appels, de réduire les coûts, d'intégrer et d'automatiser les campagnes de télévente. CrazyCall est également une plateforme d'aide à la vente facile à utiliser qui augmente le retour sur investissement des appels à froid et facilite les conversions sur les sites web. En savoir plus sur CrazyCall Téléphonie cloud pour vendeurs en call centers En savoir plus sur CrazyCall
EducationFolder

EducationFolder

par EducationFolder

(4 avis)
A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. In addition, agent level KPIs can be displayed to the agent. The operational suite automates many of the manual tasks within the contact center. It won the 2015 Innovation award from PACE and is a 2016 CIO Review Magazine Top 20 technologies to watch. "The suite is truly innovative and ground breaking, a must have for every contact center" En savoir plus sur EducationFolder A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. En savoir plus sur EducationFolder
CallShaper

CallShaper

par CallShaper

(13 avis)
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for Call Centers making and receiving calls to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence. En savoir plus sur CallShaper An optimized contact center solution. Includes customizable IVR, QA, scripting, intuitive interface, robust reporting and much more! En savoir plus sur CallShaper
VCC Live

VCC Live

par VCC Live

(22 avis)
VCC Live est un logiciel de contact client basé sur le cloud, fournissant des services de télécommunications à tous les types d'entreprises qui veulent offrir un support rapide à leurs clients. Ses fonctionnalités avancées (SVI, statistiques en temps réel, haute sécurité, numérotation prédictive entre autres) permettent à une équipe de centre d'appels d'effectuer une grande diversité d'actions à partir d'un seul logiciel. Grâce à la solution VCC Live omnicanale, vous pouvez utiliser et basculer entre plusieurs canaux de communication tels que la voix, l'e-mail, le chat et les SMS. En savoir plus sur VCC Live Logiciel de centre d'appels basé sur le Cloud avec des fonctions de gestion et d'opérateur incorporées ainsi que des rapports de sécurité et d'analyse de données. En savoir plus sur VCC Live
Bria

Bria

par CounterPath

(53 avis)
Client softphone primé conçu pour configurer un call center avec l'IP-PBX de votre choix. Appeler intuitivement avec une interface centrée sur le clavier. Répondre automatiquement aux appels entrants avec un temps d'attente variable. Escalade des appels avec un transfert d'appel facile et une fonctionnalité de maintien d'appel. Suivre les tendances de votre succès avec les métriques d'appel et l'enregistrement des appels. Un utilisateur Salesforce ? Appeler et suivre les progrès dans le tableau de bord Salesforce. Bria — Configuration facile de la téléphonie sur IP et solution de contrôle des appels. En savoir plus sur Bria Client du téléphone logiciel VoIP prêt pour l'agent du call center. Interagir avec les solutions de call centers les plus performantes ou personnaliser avec l'API Bria et SDK. En savoir plus sur Bria
TRACK Hospitality Software

TRACK Hospitality Software

par TRACK Hospitality Software

(7 avis)
TRACK Hospitality Software is a leading omnichannel cloud communication platform for hospitality companies. It provides TRACK Pulse, the leading voice, email, text, chat and secure messaging platform, TRACK CRM, a full suite of sales and marketing solutions, TRACK Cloud Connect, a hosted PBX solution to replace current call hardware, and TRACK PM, a user-friendly, feature rich property management system. En savoir plus sur TRACK Hospitality Software TRACK Hospitality Software - CRM, Contact Center, and Property Management Solutions for Hotels, Resorts and Vacation Rental Managers. En savoir plus sur TRACK Hospitality Software
VICIdial

VICIdial

par Vicidial Group

(164 avis)
Logiciel de call center Open Source avec fonctionnalités de numérotation prédictive. Traite les appels téléphoniques entrants, sortants et combinés, ainsi que les e-mails entrants et les chats sur le site web du client. En savoir plus sur VICIdial Logiciel de centre d'appel Open Source avec numérotation prédictive sortante. Gère également les appels manuels et entrants ainsi que les e-mails et les chats web. En savoir plus sur VICIdial
iNexus

iNexus

par NexInteractive

(3 avis)
iNexus the Ultimate Cloud Contact Center Dialers. The highest Dial Ratios in the Industry 100:1, Increase contacts by 500% NOW. Same day Free trial. Outbound: predictive, vertical, preview, SMS, Press1, TTS broadcasting up to 8 million dials per-campaign daily, Cell Phone filter, Dynamic ANI. Inbound: IVR, Multi call handling, skill-Base routing. Agent pop screen SuperScriptor and more! En savoir plus sur iNexus PureCloud Dialer. Triple your contacts, Predictive, MSG Broadcasting, SMS, Call Recording, Inbound IVR, Cell Scrub, Silent Cell Drops. En savoir plus sur iNexus
Fenero

Fenero

par Fenero

(13 avis)
We're here to free contact centers from ever paying for software to manage their business. We know our solution works. Proven. We have seen it change how large contact centers work (and save). Reliable. We don't charge for our software - ever. We support ACD, IVR, outbound dialing (manual, preview, predictive), chat, email, and more - and we're crazy enough to give it away for free. En savoir plus sur Fenero Free, award-winning cloud based contact center software for sales and customer service organizations worldwide. Register NOW for free! En savoir plus sur Fenero
FluentStream

FluentStream

par FluentStream Technologies

(35 avis)
From intelligent queue routing that fosters first call resolution to customized reporting that provide key insights into support team productivity, the FluentStream Business phone system is designed with call centers in mind. As an innovative leader in business communications, FluentStream has reinvented business phone systems. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. En savoir plus sur FluentStream FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability. En savoir plus sur FluentStream
SalesExec

SalesExec

par ClickPoint Software

(10 avis)
Close more leads and improve ROI instantly with SalesExec. Setup all lead sources to automatically route leads to sales agents (Push or Pull) Automated distribution of leads based on state, zip, territory, round-robin Power dialer, click-to-dial - no additional charge, use your VoIP solution Email nurture with instant notifications for opened and delivered email Lead management solution that lets you design sales process Improve conversion rates from leads immediately. En savoir plus sur SalesExec Automated Lead Distribution and Lead Management System. Deliver leads 9 different ways and create as many lead types as you like. En savoir plus sur SalesExec
InTheChat

InTheChat

par InTheChat

(1 avis)
ITC's digital customer engagement platform combines support for web chat with all other digital channels, consolidating them into one interface. Allow customers to connect with you on their channel of choice. CRM Integration and complete transaction history gives agents a 360-degree view of your customers, and features like pre-formatted responses, Skills-Based Routing, and integration with WFM make it easy to provide superior digital customer service. En savoir plus sur InTheChat ITC is a digital customer engagement platform with that consolidates live chat and all digital channels into one interface. En savoir plus sur InTheChat
PIMS Dialer

PIMS Dialer

par Pimsware

(21 avis)
$125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended auto dialer. Designed to only deliver live calls to your agents. Answer machines, disconnected number, operator intercepts are handled by the dialer without impacting an agent's productivity. En savoir plus sur PIMS Dialer $125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended En savoir plus sur PIMS Dialer
Shelf

Shelf

par Shelf

(41 avis)
Shelf is an award winning knowledge management platform with the best search in the industry enabling call centers save time and avoid costly mistakes. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management & AI expert for best in class search and findability. Unlike other knowledge platforms, Shelf enables agents to search inside of documents and leverages powerful machine learning to automatically recommend content. Contact us for a demo En savoir plus sur Shelf Shelf is a knowledge management platform with the best search in the industry enabling agents to quickly find what they need En savoir plus sur Shelf
eTollFree Predictive Dialer
eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs. En savoir plus sur eTollFree Predictive Dialer Predictive Dialer With Integrated Web-Phone and Call-Center Solutions. En savoir plus sur eTollFree Predictive Dialer
Call Center Software

Call Center Software

par CallTools

(69 avis)
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date. En savoir plus sur Call Center Software Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. En savoir plus sur Call Center Software
Ytel

Ytel

par Ytel

(21 avis)
Cloud contact center platform to manage campaigns, agents and live contacts. Ideal for inbound & outbound multi-channel campaigns with 10+ agents. Autodial, track lists and volume, distribute and monitor calls. Accessible anywhere. Easy set up, customizable & supported by customer service 24/7. Analytics and reports come standard. Powerful CRM integration and API solutions, RVM and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections & outcomes with Ytel. En savoir plus sur Ytel Coud contact center platform ideal for inbound, outbound and blended multi-channel campaigns. Highest quality calls and connections. En savoir plus sur Ytel
Call Center Applications

Call Center Applications

par Dialing Innovations

(5 avis)
Dialing Innovations offers Omni Channel Call Center Applications allowing for business automation and social interactions to be mixed. This allows our clients to maximize each and every contact with customers or prospects. Advanced APIs allow for all aspects of the business to integrate into the call center application. Connect web leads or service tickets to experience higher conversions and customer service levels. En savoir plus sur Call Center Applications A hosted dialing application for inbound, out-bound calls or both. Includes texting, emails, and dashboard reports. En savoir plus sur Call Center Applications
Toll Free Least Cost Routing
thinQ offre un contrôle complet sur chaque aspect du trafic vocal entrant et sortant des entreprises. Grâce à son moteur innovant de routage à moindre coût (LCR) et au seul LCR gratuit du marché, thinQ permet aux entreprises de tirer parti des tarifs d'appel optimisés de nombreux fournisseurs grâce à la reprise après sinistre, à l'équilibrage de charge et aux analyses d'appels intégrées au logiciel. Les services de génération d'appel permettent également aux entreprises de commander des numéros locaux et gratuits, tout en activant les fonctionnalités SMS/MMS, CNAM et LRN. En savoir plus sur Toll Free Least Cost Routing thinQ offre un contrôle complet sur chaque aspect des communications entrantes et sortantes des entreprises via une plateforme cloud puissante. En savoir plus sur Toll Free Least Cost Routing
Balto

Balto

par Balto Software

(1 avis)
Balto AI listens to phone calls and then live on-call prompts reps with what to say next. Reps are given the specific language they need to close more, negotiate better, and maximize good will. Classical sales training is hard because it wastes calls and reps find it hard to implement. Balto's live guidance saves every call and effortlessly builds positive and productive call habits. Find out how Balto energizes your reps and boosts revenue. En savoir plus sur Balto Balto listens to phone calls and tells your rep live on-call what to say next. Close more, maximize good will, and save every call! En savoir plus sur Balto
Bitrix24

Bitrix24

par Bitrix

(245 avis)
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. En savoir plus sur Bitrix24 Bitrix24 #1 free CRM and call center software used by over 4 million companies. 100% free for up to 12 agents. Cloud and open source. En savoir plus sur Bitrix24
Agile CRM

Agile CRM

par Agile CRM

(293 avis)
Logiciel pour call centers Agile CRM - le logiciel Call Center CRM aide l'équipe de support client avec des outils puissants pour fermer les tickets de support plus rapidement et s'assurer que les clients réussissent à utiliser le produit. Fonctionnalités offrant intégrations de la téléphonie avancées, appels sortants, appels entrants, routage d'appel, billetterie de bureau d'assistance, appels par balise, groupes d'assistance, enregistrement d'appel, notes d'appel, scripts d'appel, rapports d'appels et bien d'autres fonctions. En savoir plus sur Agile CRM Agile CRM est une suite complète de ventes, de marketing et de services conçue pour permettre aux PME de vendre et de commercialiser comme les sociétés du classement Fortune 500. En savoir plus sur Agile CRM
Knowledge Bot

Knowledge Bot

par Unymira USU

(0 avis)
Knowledge Bot offers an additional customer touch point by enabling customers to get real time, automated answers to their questions from a bot. Many questions about standard issues can be covered by our Knowledge bot round the clock. Knowledge Bot can also be integrated into your social media channels En savoir plus sur Knowledge Bot Knowledge Bot is the perfect combination to your service agents. Knowledge Bot offers an additional customer touch point. En savoir plus sur Knowledge Bot
CallHippo

CallHippo

par CallHippo

(29 avis)
CallHippo, le système de téléphonie virtuelle VoIP le plus puissant et le plus facile à utiliser, repousse les limites de votre productivité d'entreprise et de l'engagement commercial. Obtenez des numéros locaux ou gratuits de plus de 40 pays à travers le monde en quelques clics seulement. Cette application fournit des informations et des analyses sur les utilisateurs en temps réel. Elle aide les équipes à collaborer sur les appels et à partager des informations entre elles, permettant ainsi aux gestionnaires d'élaborer des stratégies axées sur les données. Cette solution s'adresse aux petites et grandes entreprises à la recherche d'un système de téléphonie virtuelle pour gérer efficacement le support client depuis plusieurs emplacements.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call centre and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk développe des logiciels de call center et de services pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. En plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients. Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
PhoneCall

PhoneCall

par PhoneCall

(6 avis)
Avec la numérotation prédictive, les périodes d'inactivité sont réduites et l'agent est connecté automatiquement au client suivant, quelques secondes après la fin de l'appel précédent. Les répondeurs automatiques et les lignes inactives sont écartés. Les agents peuvent afficher un historique complet des interactions précédentes et des notes avant l'appel. Le temps de préparation est configurable et les numéros à appeler peuvent être choisis. PhoneCall est une solution cloud évolutive pour centres d'appel qui offre la gestion des contacts et la numérotation prédictive pour le télémarketing.
Vonage Business

Vonage Business

par Vonage

(141 avis)
oneclick

oneclick

par Contact Center Managed Services

(0 avis)
oneclick is a cloud based Contact Center platform, that allows customers to add contact center applications from its own app store. It is possible to wrap oneclick around any existing contact center applications that you may have, and integrate them into a single unified desktop for your agents and team managers. However it is also possible to turn on other applications in oneclick that are best of breed for Contact Center operations, such as elearning, workforce mgmt, CRM, knowledge base oneclick is a cloud based Contact Center platform, that allows customers to add contact center applications from its app store.
injixo

injixo

par injixo

(0 avis)
Gestion de la main-d'œuvre basée sur le Cloud pour les centres d'appels. Suite WFM Premium pour la prévision, la planification, la gestion intraday notamment. L'abonnement inclut un package d'intégration qui permet de se mettre rapidement à jour. Il comprend un ensemble de cours en ligne et de vidéos de formation qui couvrent tout ce qu'il convient de savoir des principes WFM et des meilleures pratiques pour configurer la connexion ACD et configurer la prévision et la planification. Lors de l'intégration, un expert WFM apporte son aide. Gestion de la main-d'œuvre basée sur le Cloud pour les centres d'appels. Suite WFM Premium pour la prévision, la planification, la gestion intraday notamment.
LogMeIn Rescue

LogMeIn Rescue

par LogMeIn

(75 avis)
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
CloudAgent

CloudAgent

par Ozonetel Systems

(0 avis)
Solution du centre d'appels multicanaux sur le cloud desservant plus de 1000 clients dans 20 secteurs industriels. Solution du centre d'appels multicanaux sur le cloud desservant plus de 1000 clients dans 20 secteurs industriels.
Upcall

Upcall

par Upcall

(11 avis)
This is no call center - Upcall is a cost-effective, all-inclusive SaaS outbound calling platform, powered by real people specialized to suit your outsource calling needs. Our smart SaaS platform allows you to begin a call campaign from the comfort of your own desktop and scales and syncs with your lead generation needs and strategy. Upcall's platform and API give you 24/7 access to easy to use tools to manage call campaigns effectively and independently! A unique SaaS Calling platform powered with the best US-based outbound call professionals ready to generate and qualify your leads.
PARTH

PARTH

par Aria Telecom Solutions

(8 avis)
Produit embarqué avec PBX IP incorporé, ACD, enregistrement prédictif, enregistrement téléphonique, 45 Field CRM, disposition de niveau 3, Appliance peut être utilisé comme système d'enregistrement téléphonique autonome, IVRS, OBD IVRS, pont de conférence, appel du poste de police, Enregistrement d'interception de police, PBX IP. Appliance dispose de tous les types de connectivité de ligne de réseau, tels que RNIS PRI, CO analogique, SIP, trunk GSM, etc. Disque dur intégré pour le stockage de données, peut supporter davantage de personnalisation, SMS, e-mail, CRM et intégration via l'API. Système de communication unifié autonome - pas besoin de serveur pour répondre aux besoins de communication. L'appareil peut être utilisé pour le centre d'appels.
OXON

OXON

par OXON Tech

(3 avis)
La meilleure façon de gérer TOUTES vos communications d'entreprise en un seul endroit. OXON se concentre sur : 1) le support client omnicanal 2) les équipes de vente et télémarketing 3) l'e-mail marketing personnel 4) la gestion des agents et les informations relatives à l'expérience client. OXON est un logiciel de gestion de centre d'appels basé sur le cloud, réunissant différentes capacités de communication d'entreprise (chat en ligne, e-mails, appels vocaux, SMS et prise en charge des réseaux sociaux) sur une seule et même plateforme. Une plateforme unique pour communiquer avec les clients, suivre leur évolution tout au long de leur cycle de vie et rendre les communications plus cohérentes.
CallFire

CallFire

par CallFire

(18 avis)
Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing. Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads!
Centcom

Centcom

par Call Center Development Services

(2 avis)
Centcom est un service de numérotation prédictive 100 % web qui ne nécessite aucun matériel supplémentaire. Il vous suffit d'une ligne téléphonique standard et d'un ordinateur connecté à Internet. Quelques minutes après votre activation, votre call center aura accès à toutes les fonctionnalités de Predictive Dialing, comme les rapports d'agent, les statistiques de campagne, etc. Le Centre de développement des call centers (CCDS) se targue d'offrir des ressources de gestion de télémarketing à la fine pointe de la technologie aux agences de centres d'appels de toutes tailles.
Xperience

Xperience

par Altitude Software

(1 avis)
Altitude Xperience est une solution complète de call center, sur le cloud, qui évolue en fonction des besoins individuels de l'entreprise. Avec ses capacités multimédias entrantes et sortantes, elle est prête à l'emploi, mais toujours personnalisable pour répondre aux besoins spécifiques de l'entreprise. Altitude Xperience donne aux centres d'appels une plus grande flexibilité commerciale et la capacité d'offrir une excellente expérience client. Réseau de stockage à haute disponibilité et maintenance du système 24h/24, 7j/7 pour que les opérations ne soient jamais perturbées. Fonctionnalité de call center exceptionnelle sur le cloud au niveau des meilleures solutions sur site.
Toky

Toky

par Toky

(13 avis)
Toky est une solution complète de téléphonie dans le cloud conçue pour les petites et moyennes entreprises qui permet de connecter les clients de votre site web, de votre page Facebook ou de votre branche d'activité à une plateforme centralisée avec laquelle vous pouvez gérer vos appels vocaux en équipe. Toky vous permet également de passer des appels et d'envoyer des SMS pour les ventes et le support client facilement et à un prix abordable. Les intégrations avec CRM et les outils de collaboration vous aident à améliorer les processus métier. Passez et recevez des appels à partir de votre site web, de vos réseaux sociaux et de vos téléphones depuis un seul endroit, facilement et à un prix abordable.
Gladly

Gladly

par Gladly

(0 avis)
Gladly is reinventing customer service by putting people at the heart of its platform, not cases or tickets. Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet). Real-time insights provide visibility into agent productivity, topics that are trending and key metrics like SLA's and response time. Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place.
CyCC

CyCC

par CyTrack Intelligence Systems

(5 avis)
CyCX goes beyond traditional ACD systems providing you an array of communication channels such as Voice, SMS, Email, Fax, Web Chat, Web Call-back, Call back in Queue and Social Media connections meaning you can connect on any level. Customer Experience & Omni Channel Contact Centre solution for cloud and on premise PBX solutions including Skype for Business
HappyFox

HappyFox

par HappyFox

(63 avis)
HappyFox est un logiciel de support client web hébergé dans le cloud. Il permet de suivre et de gérer toutes les demandes de support client sur plusieurs canaux, tels que les e-mails, les discussions, les réseaux sociaux et les téléphones, dans un système centralisé de prise en charge des tickets. L'intégration avec d'autres applications web telles que le CRM, les chats en direct, les applications vocales et de bug tracking en font un service d'assistance pratique. Des requêtes de support client similaires peuvent être gérées à l'aide d'actions prédéfinies et de règles intelligentes pour automatiser les réponses. Les forums communautaires aident les clients à se connecter. Un logiciel de tickets d'assistance technique vous aide à éliminer les engorgements et à gérer facilement vos requêtes de support client à partir de plusieurs canaux.
Ameyo

Ameyo

par Ameyo

(18 avis)
Ameyo est un logiciel de relation client omnicanal qui permet aux entreprises de proposer des expériences client cohérentes sur plusieurs canaux. L'offre d'Ameyo s'adresse également aux clients sur le cloud (privé, public et hybride). Ameyo est fier d'être mentionné dans le Magic Quadrant de Gartner pour la troisième année consécutive (2015-16-17). Ameyo est utilisé par plus de 1600 centres d'appels professionnels répartis sur plus de 60 pays dans le monde. Ameyo Call Center Suite est une solution complète de gestion des interactions pour les centres d'appels et les entreprises.
DialogTech

DialogTech

par DialogTech

(9 avis)
DialogTech is the world leader in call analytics for marketers. Each day consumers call businesses by the billions, and those callers convert to customers at the highest rates. We help connect calls to the customer journey. Powered by AI, DialogTech attributes calls to your marketing, showing you exactly how these conversations impact the customer journey. We provide actionable analytics and technology to generate more calls at a lower cost, personalize call experiences, and drive revenue. The leading provider of actionable marketing analytics for phone calls. We empower marketers with call attribution and conversion techn
CloudCall

CloudCall

par CloudCall

(10 avis)
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. Advanced, cloud-based computer telephony integration for your CRM system.
OneSight

OneSight

par Empirix

(0 avis)
Proactively manage the performance of critical Web applications & infrastructure from a browser-based console. Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.
Noojee

Noojee

par Noojee Contact Solutions

(0 avis)
High performance inbound and outbound call centre technology that shapes to your business. High performance inbound and outbound call centre technology that shapes to your business.
CallHub

CallHub

par Gaglers

(60 avis)
Logiciel de call center sortant facile à utiliser avec des numéroteurs automatisés pour répondre à vos besoins. Comptes illimités d'agent et payez comme prix. CallHub est un logiciel de sensibilisation sophistiqué pour les plus grandes entreprises, mais assez simple pour votre organisation. La seule solution qui s'intègre parfaitement à votre CRM. Utilisez le numéroteur prédictif, la puissance, l'aperçu ou le numéroteur manuel en fonction de vos besoins. CallHub fournit également la diffusion de la voix et du texte. Outil de SMS, de voix et de call center primé utilisé par les entreprises, mais assez simple pour votre cause ! Payez au fur et à mesure, sans abonnement.
Scorebuddy

Scorebuddy

par Sentient

(33 avis)
Scorebuddy is a cloud Quality Monitoring solution for scoring customer service calls, emails and web chats. Start monitoring staff better and replace your spreadsheets today. Make your work day easier; no worries about reports breaking, everything in one place and there's customizable access for everyone. Scorebuddy saves time, increases accuracy and delivers a strong return on investment. On average our customers gain 8-10 times ROI. It's easy to use, requires no IT guy and no contract either! A web based quality monitoring solution for call centers to measure performance across channels. Scorebuddy is very user friendly.
Megacall

Megacall

par Phoenix Solutions

(7 avis)
No matter the size of your business, calling any contacts from your list using MegaDialer will be completed in only a few minutes Megacall dialer is the best solution for any contact centre to increase productivity and deliver excellent customer experience.
DialMyCalls

DialMyCalls

par OnTimeTelecom

(2 avis)
DialMyCalls lets you easily send a phone call, text message, and/or email to a group of people instantly. With our web-based system you simply add your contacts, record a message, and send it out! You'll get a complete detailed report showing what happened on every single call or text message. We also offer advanced features like polling, Push To Connect, RSVPing, Push To Record, and a variety of other features. Try us out for free today and see why so many people choose us! Record and send messages to a list of phone numbers within seconds. Used by schools, churches, and non-profits and many other groups.
Cingo

Cingo

par Cingo

(0 avis)
Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers. Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.
Clicktools

Clicktools

par Clicktools

(12 avis)
Clicktools by CallidusCloud est le logiciel de sondage premium pour les entreprises. De nombreuses organisations l'utilisent pour améliorer l'expérience client grâce à la collecte, la centralisation et la prise en compte des opinions des clients. Utilisez la version d'essai gratuite pour bénéficier des fonctionnalités d'entreprise, notamment des multiples catégories de questions, d'un mappage CRM intelligent, des textes et des questions dynamiques, des enquêtes multilingues adaptées aux mobiles, des fonctions de reporting, des analyses de texte, des traductions, etc.
CALLN

CALLN

par Telstra

(12 avis)
Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance. Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance.
LiveVox

LiveVox

par LiveVox

(1 avis)
LiveVox est le principal fournisseur de solutions de centre d'appels dans le cloud. LiveVox offre un numéroteur prédictif intégré, la distribution automatique des appels, un serveur vocal interactif, l'enregistrement des appels et une suite d'analyse d'activité. La plateforme LiveVox brevetée, entièrement séparable, utilise les réseaux IP/MPLS des opérateurs et assure le déploiement, le routage et les contrôles sur plusieurs sites. LiveVox a son siège social à San Francisco. La seule solution de distribution d'appels sortants, entrants et automatisés basée sur SIP, à la demande, pour les centres d'appels.
ConVox

ConVox

par Deepija Telecom

(0 avis)
Solution for blended contact centers that can handle voice, chat, mail, sms, and fax communications. Integrated with CRM systems. Solution for blended contact centers that can handle voice, chat, mail, sms, and fax communications. Integrated with CRM systems.
uContact

uContact

par Integra CCS

(21 avis)
uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you: - Dialers (Inbound & Outbound) - SMS, Email & Webchat in a Unified Inbox - A Call Center Designed CRM - Completely Customizable Reporting - Gamification - Recording - Voice Broadcasting - Quality Control - Live Coaching (Spy, Whisper, Collaborate) - Many More Features & an Open API Beautiful Contact Center Solution / Multichannel / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!!
Clarity Connect

Clarity Connect

par Perficient

(7 avis)
Clarity Connect is a full-featured contact center for Office 365 and native to Skype for Business (formerly Lync). Clarity Connect adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market, including intelligent IVR, skills-based routing, real-time metrics, and historical reports. Clarity Connect is a full-featured contact center native to Skype for Business / Lync.
RingSky

RingSky

par RingSky

(2 avis)
Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more. Solution will work from anywhere as long as internet connection is available. Turn any phone into "your" phone with personal code. Further features include Call Monitoring, Click to Call, Voicemail to Email, Remote Transfer, and more. Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more.
EmPulse

EmPulse

par Green Workforce Management Solutions

(0 avis)
Enables call center workforce forecasting, scheduling, real-time adherence, and vacation planning. Enables call center workforce forecasting, scheduling, real-time adherence, and vacation planning.
Bright Pattern

Bright Pattern

par Bright Pattern

(62 avis)
Built for enterprise contact centers with 100 - 15,000+ agents, Bright Pattern Contact Center software is a cloud-first omnichannel solution featuring active-active disaster recovery, ability to bring your own telco provider, scalability to 15,000+ agents, multinational deployment, and continuous availability thanks to non-disruptive on-the-fly updates. Leading global provider of mutlichannel cloud-based contact center software.
Cloud Contact Center
Cloud-based Collaboration, Communication, & Customer Contact Center offering robust features & backed by Amazon Web Services (AWS). Cloud-based Collaboration, Communication, & Customer Contact Center offering robust features & backed by Amazon Web Services (AWS).
QueueMetrics

QueueMetrics

par Loway

(11 avis)
QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX call-center. QueueMetrics is an Asterisk call-centre monitor.
Voice Broadcasting

Voice Broadcasting

par Dynamic Interactive

(5 avis)
Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound ivr, press 1 campaign, automatic survey, political message, and much more. Our cloud based software as a service allows you the ability to leverage our extensive dialing infrastructure to get your message out quickly. We work with small to large companies, government agencies, non profit organizations, political candidates and call centers. Contact us today. Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound call campaign.
Versature

Versature

par Versature

(5 avis)
Versature delivers the highest quality phone systems, the most features, and enterprise integrations and plugins. Versature delivers the highest quality phone systems, the most features, and enterprise integrations and plugins.
Cloud Call Center
With 8x8 Virtual Contact Center, you get everything you need in one place. Our solution suite combines not just world-class contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. 8x8 Virtual Contact Center provides a flexible, economical & efficient way to engage with customers.
Zingtree

Zingtree

par Zingtree

(90 avis)
Zingtree simplifie la création, la personnalisation et le déploiement de scripts d'agents interactifs pour les call centers ou l'assistance en direct faciles à optimiser et à améliorer au fil du temps. Avec des intégrations de scripts d'agents dans Zendesk, Salesforce, Freshdesk ou d'autres systèmes de CRM/helpdesk, des histoires de script avec chaque ticket et des analyses et rapports complets pour aider à identifier les goulots d'étranglement des processus, Zingtree est la meilleure solution pour les scripts d'agents normalisés. Scripts d'agents interactifs pour les call centers et les équipes d'assistance en direct, y compris les intégrations CRM puissantes et les analyses complètes.
Cloud Call Center

Cloud Call Center

par 3CLogic

(47 avis)
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Cloud Call Center

Cloud Call Center

par Sip2Dial

(5 avis)
A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more. A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more.
Aavaz

Aavaz

par Aavaz

(3 avis)
Permettez à votre équipe de télémarketing, de télévente et de téléassistance de fonctionner de manière efficace et fluide. Que vous ayez besoin d'entrée ou de sortie avec une intégration marketing ou CRM, Aavaz est le hub qui relie votre centre d'appels. Aavaz offre Plivo, Twilio, Google Voice, Skype en tant qu'options VoIP et également un système PBS virtuel qui peut littéralement remplacer les extensions du bureau, le SVI, le routage des appels et la gestion des compétences. Exécutez les opérations d'appel de votre entreprise (SVI, messagerie vocale, traitement des appels) et vos campagnes de télémarketing Inbound et Outbound avec Aavaz.
SYNTHESYS

SYNTHESYS

par Noetica

(1 avis)
Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialler, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place. The comprehensive package that provides the management of an efficient, successful and effective call centre operation.
Automatic Call Distributor
Call queuing solution with skills-routing algorithms that ensure appropriate delivery of incoming calls. Call queuing solution with skills-routing algorithms that ensure appropriate delivery of incoming calls.
PlayVox

PlayVox

par Arcaris

(0 avis)
Free collaboration platform for managing, motivating, and training people at call centers. Free collaboration platform for managing, motivating, and training people at call centers.
PlayVox

PlayVox

par PlayVox

(0 avis)
PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media. We help you deliver Perfect Customer Interactions by engaging and empowering your agents. - Easily measure customer service quality. - Evaluate more customer interactions in less time. - Drive agent engagement by using continuous feedback and coaching. - Increase agent performance With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way
Branch Messenger

Branch Messenger

par Branch Messenger

(598 avis)
Idéal pour les grandes entreprises comptant des milliers d'agents, Branch Messenger permet aux call centers d'améliorer leur fonctionnement à grande échelle grâce à un tableau de bord web et à une application mobile en libre-service pour agents. Les call centers utilisent Branch Messenger pour diffuser des horaires ouverts ad hoc afin de gérer un volume d'appels élevé et réduire les temps d'attente pour les clients et lorsque les agents sont inactifs avec des demandes de congés volontaires, le tout en temps réel. L'application mobile en libre-service permet aux call centers d'adapter leur main-d'œuvre en temps réel pour répondre à la demande d'appels.
XCALLY

XCALLY

par Xenialab

(56 avis)
Omnichannel solution for Inbound, Outbound and Blended Contact Centers. Asterisk call center software HTML5, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the advanced Contact Management and Cally Square IVR designer. Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
Connect First

Connect First

par Connect First

(48 avis)
Connect Firsts telecommunications software was created to offer a revolutionary approach to contact center technology. With our cloud-based solution, weve developed a cost-effective, dependable answer to the contact center needs of companies of all sizes. Founded in 2004 and based in Boulder, Colorado, we are a privately-held SaaS company that boasts over 500 clients worldwide and a 97% customer retention rate. With a 99.999% uptime and a user-friendly solution that can be fully customized to Connect First is an award-winning Cloud-Based Call Center provider committed to 100% customer satisfaction.
IpSCAPE

IpSCAPE

par IpSCAPE

(1 avis)
ipSCAPE offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that's painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done. Software as a Service (SaaS) and Consulting for contact centres typically less than 100 seats.
Intellicon

Intellicon

par Intellicon

(1 avis)
Intellicon is an intelligent contact center platform for Omni-Channel, Inbound, Outbound and Blended Call Center requirements. It has valuable set of features and functionalities to make your business easy. Intellicon can be installed on-Premise or on your favorite Cloud platform. We offer Rental and Perpetual licensing models to best match your financial plan. Get in touch to see a live demo or to know more. Intelligent Contact Center Solution for Omni-Channel, Inbound, Outbound and blended call center operations.
VoiceLog

VoiceLog

par BSG

(1 avis)
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.
DialSource

DialSource

par DialSource

(1 avis)
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM. DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics.
Humach

Humach

par Humach

(0 avis)
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
VoApps

VoApps

par VoApps

(13 avis)
VoApps delivers a voice message directly to the consumers voicemail box without calling their phone. VoApps has emerged as the compliant solution to delivering a voicemail to your consumer's mobile phone. The patented DirectDrop Voicemail has changed the economics of call centers by delivering payment notifications, appointment reminders, deadline warnings, and thank you messages. Over 100 million messages have been delivered to mobile users with DirectDrop Voicemail and that number grows daily! Delivers a voice message directly to consumers voicemail box without calling the phone turning your call center into a profit center.
contactSPACE

contactSPACE

par contactSPACE

(4 avis)
Réduisez la complexité et améliorez les conversations avec les gens qui comptent. Maximisez vos résultats tout en minimisant les efforts. contactSPACE livre là où les autres s'arrêtent - cette solution logicielle omnicanale complète, mais simple, permet d'économiser temps et argent que vous pourrez investir ailleurs. Un commercial vous attend pour vous faire découvrir ces fonctionnalités. contactSPACE fournit la technologie Cloud Contact Center qui améliore les conversations des clients et augmente la productivité et la visibilité.
Callmaker

Callmaker

par Callmaker

(2 avis)
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world. When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly. Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
Call Center Dialer

Call Center Dialer

par iTecs Communications

(1 avis)
Predictive dialer/Hosted dialer/Call Center Software. Hosted, predictive dialer that can dial 10, 00,000 + Phone numbers daily. Handling high call volumes in offices & call centers made easy Live Monitoring · Inbound Dialing · Outbound Dialing
Aceyus

Aceyus

par Aceyus

(0 avis)
Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, omnichannel, WFM, social media platforms and other sources to deliver detailed insight into the customer journey. This insight helps businesses understand and manage their customer and agent experiences. Integrated solutions that are flexible, scalable and user friendly for contact center reporting and analytics.
ContactWorld

ContactWorld

par NewVoiceMedia

(56 avis)
NewVoiceMedia est le premier fournisseur de logiciels de centre de contact Cloud pour Salesforce, permettant aux entreprises de vente et de service de connecter instantanément leurs agents aux prospects et aux clients par téléphone, par e-mail et via les réseaux sociaux. NewVoiceMedia propose ContactWorld, une plateforme mondiale de communication sur le Cloud offrant une garantie de disponibilité de la plateforme à 99,999 %. NewVoiceMedia est le principal fournisseur de logiciels de call centers Cloud pour Salesforce, fournissant une fiabilité de 99,999 % dans le monde entier.
FocalScope

FocalScope

par FocalScope

(21 avis)
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free. Help Desk Software with Email, Live Chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, Reporting. Run in Cloud or Inhouse. Trusted by DHL.
Know Max

Know Max

par KocharTech

(0 avis)
An integration of picture & buying guides for connected devices to enable dedicated customer-oriented support. KnowMax brings visual guides for agents & customers to resolve device issues. Knowledge management tool features multi-lingual support, easy navigation, and serves both pre-sale & post-sale scenarios. Awarded with Aegis Graham Bell Award, KnowMax combines specifications, setup & troubleshooting guides for Smartphones, Routers, Dongles, Smart TVs, and more device types. Integrated visual guides to assist customers with buying, set-up, & troubleshooting devices, across self-care & agent-based channels
PrimoDialler

PrimoDialler

par Primo Dialler

(48 avis)
All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi channel contact centre, which is simple, fast and flexible. With us your customer service is faster, seamless and complete customised to your requirements. Talk to more people in less time. Grow your profits instantly Award Winning British team: All-in-one Cloud Contact Centre Premium VOIP Dialler Platform
Call Commando

Call Commando

par Gravitational Marketing

(0 avis)
Double your dials, set more appointments & get more sales. Improve the quantity and quality of connections today. Double your dials, set more appointments & get more sales. Improve the quantity and quality of connections today.
Quvu

Quvu

par Pebbletree

(0 avis)
Quvu revolutionises how you manage your contact centre with a fully cloud-based solution that enables you to customise your statistics and reporting, allowing you to focus on your core objectives by analysing the stats important to you. Entirely web based and powered through an award-winning VoIP platform, you can oversee your operation from anywhere in the world. Key features include Ofcom Compliance, Real Time Customisable Statistics, Geo Dialling, TPS Compliance and Call Recording. Transformational cloud-based contact centre management solution, delivering Real Time Analytics, Dialler & Ofcom compliance.
Ottspott

Ottspott

par Apidaze

(0 avis)
Ottspott est une application pour votre canal Slack qui agit comme une extension de téléphone ou une interface d'agent de call center. Ottspott est une application pour votre canal Slack qui agit comme une extension de téléphone ou une interface d'agent de call center.
Cloud Call Center Solution
Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service. Equipped with automated interactions, advanced routing algorithms and workforce management tools, our contact center is 100% scalable, allowing the on-demand addition of agents and services based on call volume and seasonal demands. Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service.
Nectar Desk

Nectar Desk

par Nectar Desk

(3 avis)
Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity. All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging. 24/7 support team Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance.
Contaque

Contaque

par Contaque

(2 avis)
Blended contact center solution with IVR, ACD, and predictive dialing capabilities. Blended contact center solution with IVR, ACD, and predictive dialing capabilities.
NetKeeper

NetKeeper

par Multima

(0 avis)
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Call Center

Call Center

par Evolve IP

(6 avis)
Evolve IPs multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Their advanced features provide contact center leaders with real-time control and visibility of their agents along with rich operational insights. Leverage Evolve IPs cloud compliant architecture for enterprise-grade business continuity while enabling customers to interact across any communication channel with agents operating from anywhere. Evolve IPs cloud-compliant contact center provides businesses of any size with access to broad range of enterprise-grade features.
ProScheduler

ProScheduler

par Loxysoft

(2 avis)
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks. User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
Harmony

Harmony

par Knoahsoft

(0 avis)
VoIP-enabled solution with calls and other communication reviews, reporting dashboard and services-oriented framework. VoIP-enabled solution with calls and other communication reviews, reporting dashboard and services-oriented framework.
Call Center

Call Center

par iHelpBD

(0 avis)
A call center software with monitoring, reporting and advanced routing options to help increase agent productivity. A call center software with monitoring, reporting and advanced routing options to help increase agent productivity.
rostrvm

rostrvm

par Rostrvm Solutions

(0 avis)
CTI-enabled call centre applications to enhance traditional telephone systems and to capitalise on the power of Internet Telephony. CTI-enabled call centre applications to enhance traditional telephone systems and to capitalise on the power of Internet Telephony.
Abacus Cloud

Abacus Cloud

par Abacus Group

(1 avis)
Hosted PBX, SIP Trunks, Unified Communications, Video-conferencing. Abacus Group implements private, public and hybrid telecommunications clouds. VoIP Readiness Assessments. Open source billing management platform for PBX, VoIP gateways, IP phone systems, wireless, routers, data switches.
Ameyo Emerge

Ameyo Emerge

par Ameyo Emerge

(0 avis)
Ameyo Emerge is a Cloud based Contact Center platform that helps you integrate seamlessly across channels including Voice, Mobile, Social, Chat, Email and SMS. Our solution provides transformational insights into contact center operations and helps you deliver more personalized experiences. No hardware or coding required. Easy to deploy, Easy to Use and Easy to Manage. It is already helping the next generation disruptive businesses start and scale-up with ease. Enhance your Customer Experience with Voice, Mobile, Chat, Social, Email, and SMS
Vodia PBX

Vodia PBX

par Vodia Networks

(13 avis)
Vodia PBX is a leading-edge IP-PBX software specially developed for VARs, MSPs & SMBs. Advantages of Vodia PBX include: Zero startup costs, Low infrastructure costs, Linear pricing, True Plug & Play, Bring your own SIP devices and trunks, Full white-labeling, All standard and advanced features included for one-price, Voicemail-to-email, Fax-to-email, SMS/MMS integration, Click-to-call, WebRTC phone, TLS, SRTP, ZRTP, Multi-tenant, single server Branded tech support in the USA Trusted IP-PBX for VARs, MSPs & SMBs (previously pbxnsip, SnomOne). Get your 30-day free-trial. No deposit or credit card required.
Telemation

Telemation

par Database Systems

(0 avis)
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems. Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.
Virtual Observer

Virtual Observer

par Coordinated Systems

(0 avis)
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions. Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions..
ePowerCenter

ePowerCenter

par Astute Solutions

(0 avis)
Consumer engagement and CRM software that enables companies to deliver exceptional customer experiences. Guide your agents through each consumer interaction with recommended steps that anticipate the consumers next move. Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation. Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs. Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM.
Greenlight CRM

Greenlight CRM

par Greenlight Innovation

(16 avis)
Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest. Greenlight CRM solves all your call centre technology requirements in one, easy to use hosted solution with flexible monthly licensing.
Eureka

Eureka

par CallMiner

(4 avis)
Speech analytics and pervasive call center performance management solution for large and small contact centers. Speech analytics and pervasive call center performance management solution for large and small contact centers.
Easycall Cloud

Easycall Cloud

par easy4cloud

(1 avis)
EasyCall Cloud el software online para call center, ofrece mxima escalabilidad y flexibilidad para la administracin de los call center online. Los precios claros y la gestin de los puestos de trabajo, de la recargas de voz, del nmero geogrfico y de los canales inbound es simple e inmediata. EasyCall Cloud garantiza lneas VoIP listas para utilizar y ventajosas tarifas para las llamadas nacionales e internacionales, sobre fijos y mviles. La solución en online para la administración completa de llamadas entrantes y salientes!
Newbridge Telecom Solutions

Newbridge Telecom Solutions

par Newbridge Telecom Solutions

(0 avis)
Contact solutions for inbound, outbound and blended service centers. Contact solutions for inbound, outbound and blended service centers.
Conversational IVR

Conversational IVR

par True Image Interactive

(0 avis)
Revolutionizing the way people connect with technology using the worlds first HUMAN intelligent virtual assistant and leading-edge artificial intelligence, natural language processing, and speech recognition technology. From healthcare to call centers to retail (and beyond), were harnessing the power of human interaction to increase customer engagement through interactive, 2-way, multi-channel communication and driving unparalleled results across diverse industries and applications. Revolutionizing how people connect with technology using artificial intelligence and the first HUMAN intelligent virtual assistant.
AuguTech

AuguTech

par AuguTech

(5 avis)
We offer the most effective Predictive Dialer Software available. Includes predictive dialing, progressive dialing and preview dialing processes. Award Winning Technology from Augutech can greatly improve both your marketing effectiveness and the overall growth of your business. The automated dialing process allows you to reach more customers faster either through direct contact or voicemail. FREE trials available. Augutech is an industry leading Outbound Call Center Platform. Increase sales up to 400% with this predictive dialer solution. Augutech is an industry leading Outbound Call Center Platform.
Ameyo Engage

Ameyo Engage

par Ameyo Engage

(0 avis)
Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. Grow your business by gaining customer loyalty with a world class customer contact center software
Click2Coach

Click2Coach

par Envision Telephony

(2 avis)
Envision Click2Coach and Click2Coach Cloud Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics.
Hyperion

Hyperion

par Reksoft

(1 avis)
Contact center creation platform that supports calls received from a variety of communication channels. Contact center creation platform that supports calls received from a variety of communication channels.
AireContact

AireContact

par AireSpring

(1 avis)
AireContact is an award-winning, Inbound, Outbound, and Blended cloud contact center solution with next generation features such as omni-channel communications, dynamic scripting, predictive dialer, and social media customer care. Inbound, Outbound calls, emails, chats, social feeds, fax , web call backs - all interactions are streamed into a multimedia blended queue. Available with private managed connection for QoS and exceptional voice quality. Omni-Channel Cloud Contact Center solution that opens up all forms of communication through phone, chat, email and social media.
TASKE Contact

TASKE Contact

par TASKE Technology

(0 avis)
A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities. A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities.
Virtual Call Center Solution
An award winning call center software. Increase your sales, ask for the demo & feel the difference. An award winning call center software. Increase your sales, ask for the demo & feel the difference.
Contact Canvas

Contact Canvas

par AMC Technology

(0 avis)
Pre-built and certified software product suite that integrates CRM applications with CTI communication platforms. Pre-built and certified software product suite that integrates CRM applications with CTI communication platforms.
INTOUCH

INTOUCH

par Topdown Systems

(4 avis)
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
PBXMate

PBXMate

par SoliCall

(1 avis)
Noise firewall for call centers. Have you noticed that customers calling call centers can hear other agents in the background? Such "background noise" has impact on CX, it disturbs the analytic, it might contain sensitive information and it reduces the productivity. Headsets cannot remove these background voices. PBXMate is an innovative "noise firewall" software for call center. The technology is used to filter 15M calls per day including in dozens of the U.S. Air Force call centers. Noise firewall. Improve CX, protect private data, increase the accuracy of transcription and improve productivity.
Infinity

Infinity

par 1Call

(0 avis)
Hospital Call Center and PC Based PBX Switchboard Software. Additional modules include on call scheduling software, appointment reminder software, web-based directories, physician paging software, IVR and voice messaging and pre-recorded announcements. Hospital Call Center Software.
Eclipse CMS

Eclipse CMS

par Data Track Technology

(0 avis)
Call logging solution for tracking incoming and outgoing calls and generating reports that allow to connect call volume with revenue. Call logging solution for tracking incoming and outgoing calls and generating reports that allow to connect call volume with revenue.
Ansapoint

Ansapoint

par Westbay Engineers

(0 avis)
A forecasting tool that helps call centers predict how many agents they need in order to handle their call volume. A forecasting tool that helps call centers predict how many agents they need in order to handle their call volume.
CenterMaster

CenterMaster

par AcuCall

(0 avis)
CIM solution that includes CRM, IVR, ACD, recording, SMS, email, complete IP/PBX functionality, network, voice and data, and more. CIM solution that includes CRM, IVR, ACD, recording, SMS, email, complete IP/PBX functionality, network, voice and data, and more.
neXorce

neXorce

par Spectrum Corporation

(2 avis)
Real Time reporting software for the call center. Spectrums software captures real time and historical data from the ACD and creates reports that can be displayed on wallboards, desktops, dashboards, Web based reports, email and smartphones. Improve agent performance and increase call center awareness with real time reporting for the agents. Call Center Real Time Reporting Software via software to drive devices to display real time KPI's to call center managers and agents.
InVision Enterprise WFM

InVision Enterprise WFM

par InVision Software

(1 avis)
InVision Enterprise WFM is a web-based solution for enterprise-wide workforce management. The application enables businesses to optimize staff scheduling and delivers significant process improvements and substantial reductions in labor costs. InVision Enterprise WFM includes functionality for accurate workload forecasting, effective scheduling and optimization, as well as comprehensive features for intraday schedule management, adherence monitoring, and real-time analysis. Web-based solution with forecasting, scheduling, adherence montoring, and analysis and reporting features.
Nixxis Contact Suite
Manage all channels (voice, mail, chat, sms, fax or social media). Predictive dialer, IVR, recorder, blending & reporting. Manage all channels (voice, mail, chat, sms, fax or social media). Predictive dialer, IVR, recorder, blending & reporting.
Winleads

Winleads

par USAutodialer

(0 avis)
Make thousands of calls every day and prescreen potential clients for you automatically. Make thousands of calls every day and prescreen potential clients for you automatically.
OnviCord

OnviCord

par OnviSource

(0 avis)
OnviSource's Workforce Optimization (WFO) is a suite of solutions based on the concept of "Capture All, Analyze All, Automate All, Improve All". Our multimedia capture, recording and monitoring generates a goldmine of valuable information and knowledge, analyzed by our multi- and cross-channel analytics in order to produce actionable knowledge that can automatically or manually act to improve customer interactions, agent's performance, compliance management, and back office transactions, Contact center solutions provide all the functionality and features required to engage in comprehensive Workforce Optimization.
VESTA

VESTA

par Airbus DS Communications

(0 avis)
Call processing solution that provides queue management, texting, mapping, data management and analytics. Call processing solution that provides queue management, texting, mapping, data management and analytics.
TrackMyLeads

TrackMyLeads

par TrackMyLeads

(0 avis)
Track calls from TV, radio, direct mail, online ads and other sources. Know how many calls you get from each marketing source, when you need to follow up on new leads, and how many clients you get from each campaign. Track conversion rates by ad campaign, call centre staff. Listen to call recordings for training and quality assurance. Schedule appointments and set follow up reminders so you never miss another lead. Collaborate on client calls and spend more money on ads that bring you business. Call tracking & intake management system with optimized lead forms, appointment scheduling, lead tracking, and conversion analytics.
ADVANTAGE DIALER

ADVANTAGE DIALER

par Advantage Dialer

(0 avis)
ADVANTAGE DIALER provides all the features needed to successfully run any campaign. ADVANTAGE DIALER provides all the features needed to successfully run any campaign.
Hydra

Hydra

par Dialoga

(0 avis)
Your contact centre does not need to be tied to expensive physical infrastructure. Hydra, our ACD solution based on WebRTC technology, provides you with a remote platform through which agents can be monitored and controlled as if being in a traditional call centre, but when in fact no physical infrastructure is needed. WebRTC technology does not require any physical/fixed infrastructure, hardware, IP terminals nor SIP Trunks. The WebRTC ACD without physical infrastructures. Accessible via any device. Work from the office, home or anywhere in the world.
RingCentral Contact Centre

RingCentral Contact Centre

par RingCentral UK

(612 avis)
. RingCentral Contact Centre, powered by inContact, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. RingCentral Contact Centre delivers omnichannel capabilities that let customers decide how they want to engage with you.
Calabrio One Suite

Calabrio One Suite

par Calabrio

(51 avis)
Calabrio ONE is a unified workforce optimization (WFO) software suite including call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics that transforms the contact center into a customer engagement center and a valuable source of customer insight. Easy to Use, Quick to Install, Simple to Support. Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy.
Parrot Cloud Call Center

Parrot Cloud Call Center

par Electronic Voice Services

(22 avis)
EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals. Watch our video demo now! Beautiful, modern, cloud call center software with unlimited predictive dialing, blended calling, and live dashboard for reporting.
Contivio Contact Center
Contivio.com's cloud-based Contact Center & Telephony software is an all-in-one solution that provides cost savings, improved customer satisfaction, and increased agent productivity. Deployed as a toolbar in a browser, simply plug in a headset and you will be up running with an enterprise level solution using Contivio.coms patent CloudConnect technology to integrate with Any CRM, including NetSuite, Microsoft Dynamics CRM, Salesforce, SugarCRM and Oracle Sales Cloud. Contivio.com is also very c Contivio.com's Contact Center enables users to extend CRM capabilities while maximizing their multi-channel communication needs.
Exelysis Contact Center
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX. Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.
Anywhere365 for Skype Business

Anywhere365 for Skype Business

par Workstreampeople

(5 avis)
It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform. It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform.