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Note du produit
Déploiement
- Cloud, SaaS, web (278)
- Installation (Mac) (55)
- Installation (Windows) (119)
- Mobile (Android natif) (82)
- Mobile (iOS natif) (76)
Fonctionnalités
- Centre d'appel mixte (177)
- Centre d'appels entrants (222)
- Centre d'appels sortants (219)
- Enregistrement des appels (230)
- Gestion des campagnes (159)
- Gestion des listes d'attente (205)
- Journalisation des appels (214)
- Numéroteur manuel (160)
- Réponse vocale interactive (198)
- Scripts d'appel (167)
Tarifs
Catégories connexes
Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement.
Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement.
Produit embarqué avec PBX IP incorporé, ACD, enregistrement prédictif, enregistrement téléphonique, 45 Field CRM, disposition de niveau 3, Appliance peut être utilisé comme système d'enregistrement téléphonique autonome, IVRS, OBD IVRS, pont de conférence, appel du poste de police, Enregistrement d'interception de police, PBX IP. Appliance dispose de tous les types de connectivité de ligne de réseau, tels que RNIS PRI, CO analogique, SIP, trunk GSM, etc. Disque dur intégré pour le stockage de données, peut supporter davantage de personnalisation, SMS, e-mail, CRM et intégration via l'API.
Système de communication unifié autonome - pas besoin de serveur pour répondre aux besoins de communication. L'appareil peut être utilisé pour le centre d'appels.
Quick and simple to implement, integrate and operate within your existing environment, MiCloud Engage Contact Center delivers advanced contact center capabilities that will increase both agent and customer satisfaction.
Over-the-top multi-tenant Contact-Center-as-a-Service (CCaaS) thats always-on, highly secure, and instantly scalable.
FirstResponse911 automatically shares 911 call data with secondary PSAPs, fire-rescue, or private ambulance providers and requires acknowledgement of receipt. FirstResponse911 continuously monitors the CAD, including narrative, and automatically notifies the responding agency as the call progresses with critical information (e.g., address/priority change, violent scene). FirstResponse911 is used for mutual aid, dispatching private ambulance companies, and dispatching Fire/EMS first responders.
FirstResponse911 automatically transfers 911 call data to responding agencies with required acknowledgement of receipt.
Clarity Connect is a full-featured contact center for Office 365 and native to Skype for Business (formerly Lync). Clarity Connect adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market, including intelligent IVR, skills-based routing, real-time metrics, and historical reports.
Clarity Connect is a full-featured contact center native to Skype for Business / Lync.
Steam-Connect is an online software package which is being applied successfully by call centres, contact centres and other customer service organisations. Can Steam be of use to you?
All centres and contact centres typically handle several kinds of customer contact for the companies that seek their services. Having the right tools is a fundamental prerequisite for success. Steam has been developed specifically to organise every detail of customer contact in the most efficient way.
Call center solution to simplify all your communications with consumers and prospects.
Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles. Empower agents with an omni-channel, universal queue, providing complete interaction history. Improve service with real-time feedback, agent evaluation, and call recording. Boost customer loyalty with proactive notifications and intuitive self-service options. Provide partners with an environment for remarkable customer service anytime, anywhere, anyhow.
Enghouses omnichannel contact center provides a comprehensive set of interaction management tools to improve the customer experience.
LiveVox est l'un des principaux fournisseurs de solutions cloud pour les centres d'appels d'entreprise (plus de 25 agents), gérant plus de 12 milliards d'interactions par an dans un environnement multicanal. Fort d'une expérience de plus de 15 ans dans le domaine du cloud, ce système aide les responsables de centre d'appels à élaborer des stratégies d'engagement efficaces sur le canal choisi par le consommateur. Les fonctionnalités de pointe en matière d'atténuation des risques et de sécurité permettent aux clients de s'adapter rapidement à un environnement commercial en pleine mutation.
LiveVox est l'un des principaux fournisseurs de solutions cloud pour les centres d'appels d'entreprise s'appuyant sur un environnement multicanal.
Une solution de suivi des appels et d'analytique qui aide les équipes de vente et de service à identifier les opportunités manquées et à améliorer les compétences téléphoniques.
Call center platform that provides customer satisfaction through telephony support and unified communications.
Call center platform that provides customer satisfaction through telephony support and unified communications.
Logiciel pour call centers sortant facile à utiliser et numérotation prédictive basés sur le cloud. Très fiables et sécurisés. Cette solution augmente la productivité grâce à des formulaires personnalisables, des campagnes en plusieurs étapes avec des flux de travail automatisés, des analyses entrantes et combinées personnalisables en temps réel, ainsi que le suivi et l'enregistrement des appels. Intégration à votre logiciel existant via l'API REST. Prise en charge de l'externalisation des tâches vers des call centers sous-traités. Idéale pour les bureaux dispersés. Paiement par utilisation. Aucuns frais d'installation ni de frais d'agent.
Logiciel pour call centers sortants facile à utiliser et complet basé sur le cloud avec de nombreuses fonctionnalités avancées, mais sans frais de configuration ni de frais d'agent mensuels
Conçu pour créer des applications vocales dans le cloud offrant un contrôle des appels, des conférences vocales, un enregistrement des appels, des menus vocaux, etc.
Conçu pour créer des applications vocales dans le cloud offrant un contrôle des appels, des conférences vocales, un enregistrement des appels, des menus vocaux, etc.
RingOver : le système de téléphonie basé entièrement sur le cloud pour aider les agents des call centers à optimiser leur efficacité. Installez un call center sur site ou à distance en 5 minutes. Obtenez des numéros dans plus de 65 destinations pour profiter d'un nombre illimité d'appels entrants et sortants. Synchronisez RingOver avec un CRM et des outils d'assistance pour bénéficier de la synchronisation automatique des données. Optimisez les agents superviseurs grâce à une surveillance en temps réel, une analyse détaillée des appels, des performances utilisateurs, une double écoute, une gestion après appel, des journaux et des parcours d'appels et bien plus encore. Version d'essai gratuite disponible.
Système de téléphonie entièrement basé sur le cloud pour les call centers avec des fonctionnalités automatisées de gestion, d'acheminement, d'analyse et de supervision des appels.
4Voice focuses on delivering high-quality and affordable phone service to small and medium-sized businesses throughout North America. We also enable large businesses to navigate the challenges in migrating to managed VoIP systems.
4Voice business phone services provide significant savings over both traditional telephony solutions and alternate VoIP systems. With 4Voice, you get a extensive set of features, including voicemail, local, long-distance, and e-Fax service all for one low price.
4Voice focuses on delivering high-quality and affordable phone service to small and medium-sized businesses throughout North America.
CallFinder is an affordable and scalable SaaS speech analytics solution designed to help both small and large businesses automate the quality monitoring process for improved agent performance and compliance. With CallFinder's call transcriptions and sentiment analysis, businesses gain 100% visibility into customer-agent interactions and an un-biased scoring methodology to implement across agents and teams allowing them to deliver a better Customer Experience.
Schedule a live demo today!
CallFinder is a SaaS speech analytics solution built to help SMBs improve agent performance and customer experience.
QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption.
QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements.
bxp contact centre software provides a range of award-winning CRM, Contact Centre Management, eLearning and Quality Assurance tools aimed at maximising efficiency and profitability for UK & Ireland Call Centres..
We tailor-make web-based software for a range of Contact Centres but also blue-chip clients in the areas of BPOs, Leisure & Gaming, Telecoms, Utilities and Financial Services and we will have a relevant and profitable solution for your challenge.
Tailor made Contact Centre software built for your call centre performance includes CRM, e-learning and quality assurance tools.
Avec la numérotation prédictive, les périodes d'inactivité sont réduites et l'agent est connecté automatiquement au client suivant, quelques secondes après la fin de l'appel précédent. Les répondeurs automatiques et les lignes inactives sont écartés. Les agents peuvent afficher un historique complet des interactions précédentes et des notes avant l'appel. Le temps de préparation est configurable et les numéros à appeler peuvent être choisis.
PhoneCall est une solution cloud évolutive pour centres d'appel qui offre la gestion des contacts et la numérotation prédictive pour le télémarketing.
A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more.
A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more.
PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media. We help you deliver Perfect Customer Interactions by engaging and empowering your agents.
- Easily measure customer service quality.
- Evaluate more customer interactions in less time.
- Drive agent engagement by using continuous feedback and coaching.
- Increase agent performance
With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way
A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. In addition, agent level KPIs can be displayed to the agent. The operational suite automates many of the manual tasks within the contact center. It won the 2015 Innovation award from PACE and is a 2016 CIO Review Magazine Top 20 technologies to watch. "The suite is truly innovative and ground breaking, a must have for every contact center"
A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement.
Teams use Compass to streamline complex processes and tasks with interactive workflows. Take the guesswork out of your processes and chart a clear path to success.
Create your own knowledge base of internal information that your team has only a click away while they work.
Collect information with your own customized form fields and then automatically distribute it with your favorite integration providers.
Streamline processes and tasks with interactive workflows. Take the guesswork out of your work and chart a clear path to success.
A phone messaging solution for reaching thousands of people with personalized messages and response options you choose.
A phone messaging solution for reaching thousands of people with personalized messages and response options you choose.
Solution d'analyse de la parole et de gestion généralisée des performances des centres d'appels pour les grands et petits call centers.
Solution d'analyse de la parole et de gestion généralisée des performances des centres d'appels pour les grands et petits call centers.
CyCX va au-delà des systèmes ACD traditionnels en vous offrant un éventail de canaux de communication tels que voix, SMS, e-mail, fax, web chat, web call-back, rappel en file d'attente et connexions aux médias sociaux, ce qui vous permet de vous connecter à tout niveau.
Expérience client et solution Omni Channel Contact Centre pour les solutions PBX dans le cloud et sur site, y compris Skype pour les entreprises.
Plateforme de création de centres d'appels qui prend en charge les appels provenant de divers canaux de communication.
Plateforme de création de centres d'appels qui prend en charge les appels provenant de divers canaux de communication.
Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management.
Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management.
EasyCall Cloud el software online para call center, ofrece mxima escalabilidad y flexibilidad para la administracin de los call center online. Los precios claros y la gestin de los puestos de trabajo, de la recargas de voz, del nmero geogrfico y de los canales inbound es simple e inmediata.
EasyCall Cloud garantiza lneas VoIP listas para utilizar y ventajosas tarifas para las llamadas nacionales e internacionales, sobre fijos y mviles.
La solución en online para la administración completa de llamadas entrantes y salientes!
ClarityTel provides cost-effective, easy-to-use call center solutions for businesses of all sizes using advanced VoIP technologies. Additional services include call recording, call queue management, advanced auto attendants, & more. Our solutions can be customized to meet any organization's communication needs & we back up our services with 24/7 support through our nationwide network of highly-skilled technical experts.
ClarityTel provides cost-effective, easy-to-use call center phone system solutions for businesses of all sizes using VoIP technology.
Our focus at Telax is to help Communications Service Providers (CSPs) get into the cloud contact center game by forming strategic partnerships that enhance a CSPs competitive profile. We seamlessly integrate with business products & services to make our contact center offering a true success for both our partners and their business customers. We provide training, knowledge, tools, resources and ongoing support. We dont make money unless our partners do - the true definition of a partnership!
Contact center solution designed to help businesses route calls, manage queues, track agent productivity and more.
Logiciel pour call centers : augmentez vos revenus en télémarketing/télévente grâce à la plateforme entrante et sortante Focus Contact Center. Ce logiciel rend la communication omnicanale facile à utiliser, rapide et intuitive.
Fournissez à vos consultants des outils puissants et automatisés comme la numérotation prédictive, l'enregistrement des appels, le SVI, le HLR, l'acheminement des appels, les listes noires, le CRM intégré, le système de gestion de tickets et plus encore.
Intégration transparente avec les CRM, tels que Salesforce, MS Dynamics, etc.
Logiciel pour call centers : enregistrement des appels, surveillance en direct, reporting avancé, multicanal (téléphone, SMS, e-mail, chat, formulaire web, réseaux sociaux).
CallBlitzer's end-to-end automated voice broadcast and outbound predictive dialer system is designed to boost contact and conversion rates by 150%+. Our 95% accurate answering machine detection, ringless voicemail, and suite of advanced automation capabilities keep your cost per transfer lower than any other solution out there. Our powerful platform also enables live call transferring through our built-in IVR to empower seamless list and campaign management.
Powerful voice broadcast and predictive dialer with easy same-day deployment, rates as low as 1ç/min, & 5000 minutes free upon signup!
SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose.
A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.
INTOUCH est une solution en nuage (SaaS) permettant de gérer les engagements des clients multicanaux lors de parcours client de grande valeur.
INTOUCH est une solution en nuage (SaaS) permettant de gérer les engagements des clients multicanaux lors de parcours client de grande valeur.
thinQ offre un contrôle complet sur chaque aspect du trafic vocal entrant et sortant des entreprises. Grâce à son moteur innovant de routage à moindre coût (LCR) et au seul LCR gratuit du marché, thinQ permet aux entreprises de tirer parti des tarifs d'appel optimisés de nombreux fournisseurs grâce à la reprise après sinistre, à l'équilibrage de charge et aux analyses d'appels intégrées au logiciel. Les services de génération d'appel permettent également aux entreprises de commander des numéros locaux et gratuits, tout en activant les fonctionnalités SMS/MMS, CNAM et LRN.
thinQ offre un contrôle complet sur chaque aspect des communications entrantes et sortantes des entreprises via une plateforme cloud puissante.
ZaiLab is a next-generation software company specializing in omnichannel contact center software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centers looking for a cost-effective way to personalize routing, improve client conversations and increase efficiency.
Our software is quick and easy to set up and change. It routes and prioritizes interactions intelligently. You get instant access to support.
With our usage-based pricing model, were making it possible for even the smallest operations to access the most sophisticated software
Infinity ECM is an Award-winning Business Management platform that brings a fast IT digital enterprise transformation and includes 15+ fully integrated systems modular subsystems that every modern business needs.
Combines in one platform & one interface solutions such as: CRM, DMS, RMS+CMS, CMSx2, ITSM, EAM, KMS, BPM, GRC, IAM
The Infinity ECM platform has won the prestigious EuroCloud Europe Award for Best European System for 2017.
Infinity ECM platform - Award Winning 15 in 1 Business Management Software (CRM, DMS, BPM, CMS, ECM)
ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities. Connect with your customers through Voice, Web Chat, Email and SMS.
-Advanced integration capabilities
-Scalable browser and a headset
-Feature Rich - with customisation tools that are easy to use
-Easy to implement
-24/7 Support
-trusted globally
A true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities
Permettez à votre équipe de télémarketing, de télévente et de téléassistance de fonctionner de manière efficace et fluide. Que vous ayez besoin d'entrée ou de sortie avec une intégration marketing ou CRM, Aavaz est le hub qui relie votre centre d'appels. Aavaz offre Plivo, Twilio, Google Voice, Skype en tant qu'options VoIP et également un système PBS virtuel qui peut littéralement remplacer les extensions du bureau, le SVI, le routage des appels et la gestion des compétences.
Exécutez les opérations d'appel de votre entreprise (SVI, messagerie vocale, traitement des appels) et vos campagnes de télémarketing Inbound et Outbound avec Aavaz.
inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes.
InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems.
Une solution logicielle de call center pouvant être configurée en quelques minutes. Bénéficiez d'un accès rapide aux rapports dont vous avez besoin pour optimiser les performances du personnel et évaluer les statistiques du call center. Obtenez des informations sur vos bureaux qui vous aideront à améliorer le flux de travail et la productivité.
Toutes les fonctionnalités que vous attendez d'un logiciel de call center : SVI, extensions, enregistrements des appels, gestion de la file d'attente, transferts à froid/chaud, ACD, automate d'appel, canal SMS/e-mail, transfert d'appel vers un téléphone, call whispering et call barging.
Équipe de support disponible 24h/24, 7j/7.
Nectar Desk est une solution professionnelle de call center SaaS. Le système aide à gérer et à contrôler les performances de tous les agents.
iNexus the Ultimate Cloud Contact Center Dialers. The highest Dial Ratios in the Industry 100:1, Increase contacts by 500% NOW. Same day Free trial. Outbound: predictive, vertical, preview, SMS, Press1, TTS broadcasting up to 8 million dials per-campaign daily, Cell Phone filter, Dynamic ANI. Inbound: IVR, Multi call handling, skill-Base routing. Agent pop screen SuperScriptor and more!
PureCloud Dialer. Triple your contacts, Predictive, MSG Broadcasting, SMS, Call Recording, Inbound IVR, Cell Scrub, Silent Cell Drops.
Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, omnichannel, WFM, social media platforms and other sources to deliver detailed insight into the customer journey. This insight helps businesses understand and manage their customer and agent experiences.
Integrated solutions that are flexible, scalable and user friendly for contact center reporting and analytics.
For contact centers with 10+ agents, VHT Callback shortens caller hold time. Less time on hold means fewer abandons & reduced caller frustration. This leads to better experiences, more favorable views of agents, & customers are more likely to become brand promoters, sharing their positive experience with others.
VHT invented virtual queuing technology, holds numerous call center technology patents, and has proven to drive stronger NPS scores among several Fortune 1000 companies.
Calculate & quote callers' expected wait time. Give callers the option to receive or schedule a callback (for centers with 10+ agents).
HoduCC is a FreeSWITCH based call center software which promises to offer contact center software solutions that are best suited to all the call centers. As a VoIP call center software provider, HoduSoft ensures that its FreeSWITCH based call center product offers intelligent, quick and secure contact center solutions. HoduCC has been therefore designed to ensure that user loyalty is built and customer expectations are exceeded.
Call Center Software with call monitoring, reporting, agent mapping, and more.
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks.
User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics.
Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics.
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.
Centcom est un service de numérotation prédictive 100 % web qui ne nécessite aucun matériel supplémentaire. Il vous suffit d'une ligne téléphonique standard et d'un ordinateur connecté à Internet. Quelques minutes après votre activation, votre call center aura accès à toutes les fonctionnalités de Predictive Dialing, comme les rapports d'agent, les statistiques de campagne, etc. Le Centre de développement des call centers (CCDS) se targue d'offrir des ressources de gestion de télémarketing à la fine pointe de la technologie aux agences de centres d'appels de toutes tailles.
Envision Click2Coach and Click2Coach Cloud
Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce.
Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics.
Real Time reporting software for the call center. Spectrums software captures real time and historical data from the ACD and creates reports that can be displayed on wallboards, desktops, dashboards, Web based reports, email and smartphones.
Improve agent performance and increase call center awareness with real time reporting for the agents.
Call Center Real Time Reporting Software via software to drive devices to display real time KPI's to call center managers and agents.
Please call for a "live demonstration" to view from your computer.
Genesis is a Web Hosted (SaaS) Predictive Dialing Call Center Solution Platform, you can select what modes you need, i.e. (Outbound, Inbound, Blended, and Preview). No operating software and no soft phone are downloaded on your computer, no local and long distance phone bills for outbound dialing. You have total control of the telemarketers from the Genesis Admin interface and your agents operate from their agent interface.
Hosted call center solutions. predictive, power, preview, inbound and blended modes.
Blended contact center solution with IVR, ACD, and predictive dialing capabilities.
Blended contact center solution with IVR, ACD, and predictive dialing capabilities.
Call2kitchen is a VoIP Call Center system designed to enable restaurant chains to enhance phone-in, takeout and delivery sales from a centralized location. Our product integrates with some of the most important POS Systems, like Oracle-Micros, NCR-Aloha, and PAR-Pixelpoint, placing the order directly to the kitchen, avoiding double entry.
Restaurant Call Center for Oracle-Micros, NCR-Aloha, and PAR-Pixelpoint.
C-Zentrix is an end to end Customer Engagement solution wherein our call center solution is complimented with any CRM (Ticketing CRM & Lead Management System) to give a 360 customer engagement experience. We are recognized by Gartner, worlds leading IT research and advisory company as one of the leading products in Contact Center Infrastructure across the globe.
In our recent run of achievements, C-Zentrix has been awarded as "Product of the year" for the year 2014.
End to end Customer Engagement solution wherein our call center solution is complimented with our CRMs.
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world.
When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly.
Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more. Solution will work from anywhere as long as internet connection is available. Turn any phone into "your" phone with personal code. Further features include Call Monitoring, Click to Call, Voicemail to Email, Remote Transfer, and more.
Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more.
InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs with an enterprise-proven solution. Using innovative computer telephony integration (CTI), InGenius equips call centers with features like screen pop, click-to-dial, automated call logging and call reports. Backed by reliable expertise and superior customer care, InGenius helps contact centers increase productivity and enhance the customer experience.
InGenius expertly integrates existing telephone systems into leading CRMs, with enterprise-proven computer telephony integration (CTI).
Complete software phone system designed for customer service, customer success, and sales teams to get up and running quickly with no required hardware. Parakeet integrates with your existing CRMs, help desks, and other apps to identify incoming callers and synchronize your call activity in real time.
Cloud phone system for customer service, success, and sales teams that requires no hardware and integrates with your favorite apps
BRISAs ClientCallPlus is an automated phone-based solution that allows small businesses to generate more revenue and to free up time for important objectives.
Instead of paying your employees to make hundreds of manual, routine phone calls every week for appointment reminders, payment requests and more, ClientCallPlus can accomplish the same tasks more efficiently and at a much lower cost.
Receive more revenue, generate more business, save time, money and resources with BRISA's ClientCallPlus automated solution.
Vozy, enables businesses to connect with prospects and clients through a dynamic communication that powers voice technologies, artificial intelligence, virtual assistants and humans across your existing channels. Handle interactions more efficiently with frictionless experiences to allow your customers to self-serve and seamlessly escalate to a human agent when needed. You can Sync Vozy with the tools you already use to allow your team to make productivity simpler than ever.
Platform that combines voice technologies, AI and humans to handle interactions more efficiently with frictionless experiences.
Free service to communicate with your customers that visit your website.
Free service to communicate with your customers that visit your website.
Castel Communications empowers your contact center with LIVE speech analytics technology that drives automated post-call review, agent compliance during a LIVE call, and superior customer engagement. Our comprehensive call center solution suite is built on LIVE listening technology that automates your QA/QM process via keyword spotting. This produces compounding efficiencies that increase agent compliance and contact center revenue.
Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue.
With Cention you can:
* handle all your channels in one system with pure OMNI-channel support
* get a full 360 view of all your customers communication, including complete history
* have chat bots working side by side with your agents with seamless transfers and full history
* route all errands to the right queue, right agents and right bots automatically
* get external and internal help with our Collaboration feature
* get full statistic coverage with our Reports module
Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
Omnicus is a platform that enables an awesome customer experience across voice, chat, email, social media and - all from one unified interface. Give your customers new ways to interact with your company by enabling a text-based conversational interface, such as a virtual assistant, powered by AI. Try for free or schedule a demo to see how Omnicus can enhance your customer experience!
Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface.
Inbound call center solution that assists you with call supervision, performance monitoring, billing, and appointment scheduling.
Inbound call center solution that assists you with call supervision, performance monitoring, billing, and appointment scheduling.
Adversus est une solution de numérotation web et de CRM utile pour les entreprises de télémarketing, de collecte de fonds et de planification de rendez-vous. Des campagnes intelligentes optimisent votre call center en automatisant les flux de contacts et d'appels, tout en s'assurant de ne vous faire parvenir que les conversations à haut potentiel.
Le module Journey vous permet d'automatiser et d'intégrer tout ce qui vous vient à l'esprit. Restez à jour des événements et réagissez de manière adaptée.
Destiné aux centres d'appels sortants. Le but est d'aider les call center à atteindre et dépasser leurs ICP, à prendre de meilleures décisions en fonction des informations collectées et à gérer les contacts de manière plus éclairée.
A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities.
A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities.
InVision Enterprise WFM est une solution web destinée à la gestion des effectifs à l'échelle de l'entreprise. Elle permet aux entreprises d'optimiser la planification du personnel, d'améliorer significativement les processus et de réduire considérablement les coûts de main-d'œuvre. InVision Enterprise WFM comprend des fonctions offrant une prévision précise de la charge de travail, une planification et une optimisation efficaces, ainsi que des fonctionnalités complètes pour la gestion de la planification intrajournalière, la surveillance de l'adhésion et l'analyse en temps réel.
Solution web avec des fonctionnalités de prévision, de planification, de suivi de l'adhésion, d'analyse et de reporting.
Proprietary adaptive forecasting, multi-media-ready, and real time management features. Available in ASP or installed.
Proprietary adaptive forecasting, multi-media-ready, and real time management features. Available in ASP or installed.
PBX hébergé, liaisons SIP, communications unifiées, vidéoconférence. Abacus Group implémente des clouds de télécommunications privés, publics et hybrides. Évaluations de l'état de préparation VoIP.
Plateforme de gestion de facturation open source pour PBX, passerelles VoIP, systèmes de téléphonie IP, sans fil, routeurs, commutateurs de données.
Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialler, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place.
The comprehensive package that provides the management of an efficient, successful and effective call centre operation.
Predictive dialer/Hosted dialer/Call Center Software. Hosted, predictive dialer that can dial 10, 00,000 + Phone numbers daily.
Cloud-based call center management tool which assists firms with live monitoring, inbound dialing and outbound dialing.
Supervisors can see every agent's phone activity without leaving their desks. This not only increases overall visibility, but also saves supervisors time and energy! The widgets display crisp, color-coded graphs that keep you up-to-date on key metrics so changes can be made quickly. Queue alarms can alert users by email, screen pop and audible alarm - choose one alert option or all three!
See every agent's phone activity without leaving their desks, increasing overall visibility while saving supervisors time and energy!
Solgari have developed the technology, network and partnerships to deliver the world's first integrated cloud business communications software solution. No boxes, no licenses, no software upgrades, no capital expenditure.
All telephony, collaboration, contact centre, IVR, compliance, security & carrier services from one software vendor. In the cloud, fully integrated, stunning intelligence with massive cost saving.
Solgari provides all business communication services through an integrated cloud software platform on a per user per month SaaS model.
Manage all channels (voice, mail, chat, sms, fax or social media). Predictive dialer, IVR, recorder, blending & reporting.
Manage all channels (voice, mail, chat, sms, fax or social media). Predictive dialer, IVR, recorder, blending & reporting.
Profile Watchdog, an automated agent profile management solution, takes the guess work out of this process and reduces your cycle times from weeks to minutes. Key features include:
- Centralized entry point with single profile data form submission
- Closed loop processing with minimal human intervention
- End user notification and audit trail reporting
An automated agent profile management solution takes the guess work out of this process and reduces your cycle times for agent profiles
AireContact is an award-winning, Inbound, Outbound, and Blended cloud contact center solution with next generation features such as omni-channel communications, dynamic scripting, predictive dialer, and social media customer care. Inbound, Outbound calls, emails, chats, social feeds, fax , web call backs - all interactions are streamed into a multimedia blended queue. Available with private managed connection for QoS and exceptional voice quality.
Omni-Channel Cloud Contact Center solution that opens up all forms of communication through phone, chat, email and social media.
Zent.io is a Omnichannel "All in One" Contact Center Software, Best Contact Center Value One Product, The Complete Package
All-in-one Pricing - No charge for additional functionality
Lowest Cost, Cloud-based Solution, 100% reported uptime last year
No hardware or software to maintain
Global scalability and redundancy
Any Platform HTML5
Any CRM No matter how customized (Custom Integration)
Any VoIP
A cloud based omni-channel call center solution aimed at increasing productivity and designed for outsourcers & Customer Service Teams
InterDialog UCCS, Unified Contact Center Software from Teckinfo is a highly reliable and robust call center software for both inbound, outbound and blended contact centers to enhance the customer experience across all interaction channels. It comprises of a powerful CTI, an intelligent dialer, Unified Q(ACD), unified agent management , wallboard etc.
Highly scalable and robust contact center software enabling omni channel customer interaction management
Agent optimization through channel consolidation improves agent and customer experience at the same time by empowering agents to easily handle multiple channels concurrently without internal process bottlenecks. ITC's digital customer service platform consolidates all digital channels into one interface, with Skills-Based Routing and integration with CRM and WFM. Supported channels include: SMS, social media, live chat, instant messengers, email, Apple Business Chat, and chatbot integration.
Improve agent exp. and CX through consolidating all digital channels into one platform, with CRM Integration and Skills-Based Routing.
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM.
DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics.
OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice, video, email, instant messaging and social networks (Facebook and Twitter). Its architecture - 100% SIP standard - meets the need for a contact center more flexible, scalable and profitable.Fully developed by Collab, this multimedia suite allows the existence of several contact centers connected in a distributed model.
OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice,
Altitude Xperience est une solution complète de call center, sur le cloud, qui évolue en fonction des besoins individuels de l'entreprise. Avec ses capacités multimédias entrantes et sortantes, elle est prête à l'emploi, mais toujours personnalisable pour répondre aux besoins spécifiques de l'entreprise. Altitude Xperience donne aux centres d'appels une plus grande flexibilité commerciale et la capacité d'offrir une excellente expérience client. Réseau de stockage à haute disponibilité et maintenance du système 24h/24, 7j/7 pour que les opérations ne soient jamais perturbées.
Fonctionnalité de call center exceptionnelle sur le cloud au niveau des meilleures solutions sur site.
Metaphor Contact Center delivers remarkable omnichannel customer experiences across voice, email, text, social and web through a single, hosted software platform. The platform gives your agents the tools they need to have rewarding conversations with your customers across all channels. Experience increased First Contact Resolutions, decreased Average Handle Times, and increased customer satisfaction.
Metaphor Contact Center delivers remarkable omnichannel customer experiences across voice, email, text, social and web.
A tool that offers the necessary features to Call Centers in order to help them meet their exact business requirements.
A tool that offers the necessary features to Call Centers in order to help them meet their exact business requirements.
Intellicon is an intelligent contact center platform for Omni-Channel, Inbound, Outbound and Blended Call Center requirements. It has valuable set of features and functionalities to make your business easy. Intellicon can be installed on-Premise or on your favorite Cloud platform. We offer Rental and Perpetual licensing models to best match your financial plan. Get in touch to see a live demo or to know more.
Intelligent Contact Center Solution for Omni-Channel, Inbound, Outbound and blended call center operations.
90% of visitors of a website just leave it for various reasons. The widget encourages visitors to get advice from an expert right now. Service automates the flow of calls and requests from your website, leads analytics of calls and KPI of your employees via the built-in CRM.
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A new communication standard, which gives two times more calls and messages to the chat
A full-service call center solution with a real-time dashboard, reporting & analytics, with manual, progressive and predictive dialing.
A full-service call center solution with a real-time dashboard, reporting & analytics, with manual, progressive and predictive dialing.
Noda Contact Center est la solution de propriété actuelle tout-en-un de l'entreprise. Aujourd'hui, plus de 350 centres d'appels exploitent la solution de Noda. À partir de 2015, Noda Contact Center a été inclus dans Gartner pour Contact Center Infrastructure. TOUT-en-UN. Entrant, sortant, SVI, QM, reporting, script d'agent, enregistrement, softphone, omnicanal, WFM. Grande fiabilité. Tolérance aux pannes garantie de 99,99% jusqu'à 5 000 opérateurs. Rentable. Excellent prix et performance.
TOUT-en-UN. ACD entrant, sortant, SVI, QM, reporting, script d'agent, enregistrement, softphone, omnicanal, WFM. Sur site/cloud.
Smiddle is a software developer for Contact Centers (mainly add-ons for Cisco). Our products will provide you extended services and features to Cisco software. We have created a wide range of products for Contact Centers, which allow to achieve much higher effect from your customer collaboration solution like Smiddle Recording, Quality of Service, Campaign Manager, Agent Scripting, Smart Callback, Messenger Connector, Screen Capturing, CRM Connector and other.
Smiddle is a software developer for Cisco Contact Centers. Our products will provide you extended services to Cisco software.
Phonetic speech analytics tool which enables drag and drop interface, and root cause reporting through multichannel contact centers.
Phonetic speech analytics tool which enables drag and drop interface, and root cause reporting through multichannel contact centers.
CallTaker is an affordable, sophisticated cloud based business management system that allows you to connect and service your business and customers more efficiently and easily than ever before. Log calls, create requests, assign tasks, run reports, dispatch technicians. All this and much more is possible with CallTaker. CalltTaker is the complete business tool you have been looking for.
An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management.
TelTel is a company that creates and develops modern call center systems. In TelTel, our core value is quality of the product we offer, but we believe, flexibility and orientation on clients are also crucial.
Recently, our focus has been on implication of API, the application programming interface, which gives our customers more freedom in customer relationship management and other processes. Moreover, in collaboration with our customers, we regularly introduce new functions to the system.
Fixed communications operator specializing in elaboration of call centers and individual telecommunication services(CRM, API, etc.)
Contact Center Compliance is a compliance solution suite that enables companies to easily adhere to the latest TCPA and DNC regulations
Contact Center Compliance is a compliance solution suite that enables companies to easily adhere to the latest TCPA and DNC regulations
AI based conversation analytics solution that helps find valuable insights via audit of customer conversations.
Smart insights from Conversations
Among the call center software solution providers TotalWebArt is a pioneer. Start-ups as well as the large enterprises can record all their phone conversations and allow supervisors to listen and speak to customers real-time by using our robust software solution. We provide necessary features to the businesses in order to meet their actual business goals and requirements. TotalWebArts solutions are very easy to use, cost effective and easily manageable.
Among the call center software solution providers TotalWebArt is a pioneer.
Gérez de manière proactive les performances des applications et infrastructures web critiques à partir d'une console basée sur un navigateur.
Gérez de manière proactive les performances des applications et infrastructures web critiques à partir d'une console basée sur un navigateur.
Logiciel de call center qui inclut le logiciel CTI, les predictive dialers, les systèmes SVI et ACD.
Logiciel de call center qui inclut le logiciel CTI, les predictive dialers, les systèmes SVI et ACD.
Jacada Workspace Agent Desktop is a customer service solution that provides the call center agent with a simplified desktop display for fast and easy access to all relevant customer information. The solution was built to provide an improved customer service experience by streamlining the agents interactions with a large number of systems.
Provides the CSR a Unified agent desktop to achieve critical objectives for contact center operations.