Logiciels helpdesk

Un logiciel helpdesk permet aux entreprises de répondre plus efficacement aux utilisateurs. Un logiciel de support peut vous aider avec des réponses aux questions techniques et fonctionnelles en fournissant des méthodologies améliorées pour le suivi des cas d'assistance, la gestion IT et le support du service client. L'intégration de ces éléments améliore la capacité des services clients à proposer une assistance rapide et efficace aux employés, aux utilisateurs finaux et aux clients. Cette solution peut également faciliter le flux de nouvelles informations des utilisateurs, contribuant ainsi à la base de connaissances existante d'une entreprise. Voir aussi : logiciel pour call centers et logiciel pour service client.

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SysAid

SysAid

par SysAid Technologies

(96 avis)

Le Help Desk de SysAid propose un seul tableau de bord pour gérer tout votre support informatique. Vous trouverez tous les éléments essentiels dont vous avez besoin en un seul endroit, y compris un outil de gestion des tickets et des ressources informatiques, un portail en libre-service et plus encore. Installez votre Help Desk personnalisable facilement et rapidement à partir du cloud ou de logiciels téléchargeables localement. Avec plus de 15 ans d'expérience, SysAid a aidé plus de 100 000 administrateurs du monde entier. Obtenez une version d'essai gratuite dès maintenant. En savoir plus sur SysAid

Gérez facilement toutes vos activités de Help Desk avec cette solution informatique éprouvée. Vous trouverez tous les éléments essentiels dont vous avez besoin dans un seul tableau de bord. En savoir plus sur SysAid

Salesforce Essentials

Salesforce Essentials

par Salesforce

(29 avis)

Qu'il s'agisse de gérer un pipeline de ventes ou de conclure des accords de développement commercial, SalesforceIQ CRM (solution de GRC) élimine les étapes fastidieuses et manuelles du travail grâce à la capture automatique des données, ce qui permet de revenir aux relations qui importent le plus à l'entreprise. Les algorithmes de SalesforceIQ utilisent la science des données pour faire apparaître des informations cachées dans les e-mails, invitations et autres sources. En savoir plus sur Salesforce Essentials

Il s'agit d'un logiciel de CRM qui élimine la saisie manuelle des données et utilise la science des données pour permettre aux utilisateurs de prendre de meilleures décisions. En savoir plus sur Salesforce Essentials

TeamSupport

TeamSupport

par TeamSupport

(635 avis)

TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. En savoir plus sur TeamSupport

Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. En savoir plus sur TeamSupport

Freshdesk

Freshdesk

par Freshworks

(1 030 avis)

Freshdesk est une solution d'assistance qui offre tout ce dont vous avez besoin pour fournir un service client exceptionnel. Gérez toutes vos conversations clients au même endroit, quelle que soit la source (e-mail, téléphone ou réseaux sociaux), afin de pouvoir fournir une assistance à la fois personnelle et rapide. Parce que Freshdesk est facile à utiliser, vous pouvez vous concentrer sur ce qui compte le plus : l'assistance aux clients. Grâce à des fonctionnalités telles qu'un système avancé de gestion des dossiers et des automatisations intelligentes, satisfaire les clients n'a jamais été aussi facile. En savoir plus sur Freshdesk

Un logiciel web de service client apprécié par plus de 100 000 entreprises dans le monde. En savoir plus sur Freshdesk

Freshservice

Freshservice

par Freshworks

(325 avis)

Freshservice est un helpdesk informatique en ligne, qui offre de nouvelles fonctionnalités. L'outil offre une expérience utilisateur agréable, ainsi que des fonctionnalités puissantes de cas d'assistance et de gestion des ressources, telles que la découverte automatique de nouvelles ressources, une gestion puissante de la configuration et une analyse d'impact améliorée. La gestion des incidents, des problèmes, des changements, des versions et des connaissances ne sont que quelques-unes des autres fonctionnalités qui font de Freshservice la solution adaptée aux besoins de votre organisation en matière de gestion informatique. En savoir plus sur Freshservice

(Helpdesk gamifié + gestion des ressources) - les complications = Freshservice. En outre, le centre de service est aussi compatible ITIL. En savoir plus sur Freshservice

Web Help Desk

Web Help Desk

par SolarWinds Tools

(84 avis)

With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. En savoir plus sur Web Help Desk

Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use and perfect for SMBs. En savoir plus sur Web Help Desk

Front App

Front App

par Front

(83 avis)

Il s'agit du logiciel helpdesk le plus rapide. Front est rapide et aussi simple qu'une messagerie électronique e des courriers électroniques. Il permet à vos équipes de gérer tous les messages de vos clients à partir d'une seule plateforme collaborative et de répondre aux messages sur les canaux de communication utilisés par ceux-ci (e-mail, chat, réseaux sociaux, SMS). Offrez un excellent service client, avec plus de responsabilité et de transparence à l'aide d'affectations de messages, de la détection de collision et d'automatisations. Vous pouvez ainsi répondre 2 à 3 fois plus vite aux clients. En savoir plus sur Front App

Transformez votre courrier électronique en une solution d'assistance. Rapide et aussi simple qu'une messagerie électronique, cette solution vous offre également les outils dont vous avez besoin pour réduire les temps de réponse des agents. En savoir plus sur Front App

ServiceDesk Plus

ServiceDesk Plus

par ManageEngine

(107 avis)

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. En savoir plus sur ServiceDesk Plus

Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. En savoir plus sur ServiceDesk Plus

Salesforce

Salesforce

par Salesforce Service Cloud

(259 avis)

With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. En savoir plus sur Salesforce

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective En savoir plus sur Salesforce

Supportbench

Supportbench

par Supportbench Services

(11 avis)

Supportbench helps you manage your customers in a way that makes sense to you. Supportbench is a multi-channel support platform that is as easy to use as email, as powerful as an enterprise crm, as simple to use as a ticketing system, and affordable. With data from all channels in one place, you are able to track and measure whats important to make better business decisions. Supportbench offers companies the freedom to tailor their support system to the way they want to work. En savoir plus sur Supportbench

Supportbench is a multichannel support platform that allows companies to seamlessly communicate, track, and measure performance. En savoir plus sur Supportbench

Service Desk

Service Desk

par InvGate

(64 avis)

InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. En savoir plus sur Service Desk

Intuitive web-based service desk software to manage, analyze, and automate your IT service support. En savoir plus sur Service Desk

LogMeIn Rescue

LogMeIn Rescue

par LogMeIn

(63 avis)

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. En savoir plus sur LogMeIn Rescue

Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. En savoir plus sur LogMeIn Rescue

Issuetrak

Issuetrak

par Issuetrak

(152 avis)

At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries & departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Easy implementation & web, mobile, & email submission. With automated ticket assignment & escalation, custom forms & user-defined fields, at-a-glance dashboard metrics & detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. En savoir plus sur Issuetrak

Issuetrak helps you manage tickets & requests from start to resolution. Flexible, customizable, & easy to use. Cloud or on-premise. En savoir plus sur Issuetrak

Cayzu

Cayzu

par Cayzu

(31 avis)

Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. En savoir plus sur Cayzu

Cayzu is the #1 solution for INTERNAL HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. En savoir plus sur Cayzu

Dixa

Dixa

par Dixa

(7 avis)

Dixa est une plateforme de service client personnelle basée sur le cloud pour des conversations en temps réel. Construit avec la simplicité et la facilité d'utilisation à l'esprit, Dixa permet aux équipes face à la clientèle de fournir une assistance personnelle instantanée par téléphone, par e-mail et par chat à partir d'un seul écran. Obtenez des statistiques de performances en temps réel pour les affichages muraux, un routage intelligent sur tous les canaux, des automatisations, des rappels et bien plus encore. Faites le tour sur le site, essayez gratuitement ou programmez une démo pour voir comment Dixa peut améliorer votre expérience agent et client ! En savoir plus sur Dixa

Dixa est une plateforme de service client multicanal basée sur le cloud qui vous permet de proposer une assistance vocale personnelle et par e-mail. En savoir plus sur Dixa

LiveAgent

LiveAgent

par QualityUnit

(436 avis)

LiveAgent est le logiciel d'assistance téléphonique le plus noté et le plus apprécié par les PME. Des sociétés telles que BMW, Yamaha, Huawei, Orange ou Forbesfone utilisent LiveAgent pour satisfaire 150 millions d'utilisateurs dans le monde entier. Joignez-vous à eux et obtenez un avantage concurrentiel. Commencez avec la version d'essai de 14 jours, aucune carte de crédit ni aucun contrat n'est nécessaire. LiveAgent est un logiciel d'assistance multicanal riche en fonctionnalités avec plus de 170 fonctions d'assistance, comme le chat en direct, l'assistance téléphonique, l'intégration de réseaux sociaux, le portail d'assistance et une API. En savoir plus sur LiveAgent

LiveAgent aide les entreprises à prospérer dans le service client. Un excellent service client commence par un excellent logiciel de service client. En savoir plus sur LiveAgent

LiveHelpNow Suite

LiveHelpNow Suite

par LiveHelpNow

(64 avis)

LiveHelpNow est une suite logicielle de service client dotée de nombreuses fonctions d'assistance, notamment : le chat en direct, la gestion des tickets par e-mail, une base de connaissances et la gestion des appels. LiveHelpNow vous permet d'interagir avec les visiteurs de votre site, d'augmenter vos ventes et d'offrir un support supérieur. Il est possible d'utiliser LiveHelpNow en déplacement ou encore d'intégrer le compte Twitter de l'entreprise. En savoir plus sur LiveHelpNow Suite

LiveHelpNow est une suite logicielle de service client dotée de nombreuses fonctions d'assistance, notamment : le chat en direct, la gestion des tickets par e-mail, une base de connaissances et la gestion des appels. En savoir plus sur LiveHelpNow Suite

VCC Live

VCC Live

par VCC Live

(21 avis)

VCC Live est un logiciel d'assistance basé sur le cloud, riche en fonctionnalités, fournissant des services de télécommunication et de conseil à tous les types d'entreprises qui veulent maximiser l'expérience client qu'elles fournissent. Ses fonctionnalités complètes telles que le SVI, les statistiques en temps réel, le dialer prédictif et l'intégration CRM permettent à votre équipe de support d'effectuer un large éventail de manipulations à partir d'une seule plateforme. La solution omnicanal de VCC Live permet à votre équipe de proposer une expérience client transparente. En savoir plus sur VCC Live

Logiciel helpdesk basé sur le cloud avec des fonctions de gestion et d'opérateur incorporées ainsi que des rapports de sécurité et d'analyse de données. En savoir plus sur VCC Live

Wrike

Wrike

par Wrike

(1 129 avis)

Wrike facilite la gestion de plusieurs projets et d'équipes transversales, réparties ou en croissance. Cette solution de bout en bout amène vos projets de l'étape de la demande initiale jusqu'au suivi de l'avancement du travail et des résultats de reporting. Gérez les projets d'entreprise depuis la création et la délégation des tâches, jusqu'à la visualisation des plans et l'organisation des flux de travail, etc. Parfait pour les équipes marketing, création, opérations, informatique, projet et produit de plus de 20 personnes. En savoir plus sur Wrike

Gérez les projets d'entreprise du début à la fin avec Wrike. Parfait pour les équipes de marketing, de création et de projet de plus de 20 personnes. En savoir plus sur Wrike

everything HelpDesk

everything HelpDesk

par GroupLink

(12 avis)

#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE! En savoir plus sur everything HelpDesk

#1 for Schools and State & Local Government (*Blackboard® partner)! Simplify ticket submission and automate workflow and reporting En savoir plus sur everything HelpDesk

NinjaRMM

NinjaRMM

par NinjaRMM

(39 avis)

NinjaRMM is the next-gen PROACTIVE IT service desk. Get real-time performance data from your client machines and be alerted of potential problems and bottlenecks. Solve your clients IT problems before they come to you. En savoir plus sur NinjaRMM

NinjaRMM is the ultimate help desk platform for resolving your clients' issues with speed and simplicity. En savoir plus sur NinjaRMM

Intelligent Service Management

Intelligent Service Management

par ServiceAide

(22 avis)

Intelligent Service Management est une suite de gestion de services robuste et complète qui est simple, abordable et facilitée par Luma, l'agent de support virtuel avec l'intelligence artificielle. La solution réduit les efforts d'assistance et améliore l'expérience de l'utilisateur final. Avec l'aide de la configuration sans code et de l'automatisation du service glisser-déposer, la personnalisation est facile et l'administration est minimale. L'interface conversationnelle basée sur Lumas AI comprend l'intention des utilisateurs, s'assurant que les demandes sont exploitables. En savoir plus sur Intelligent Service Management

Intelligent Service Management est une suite de gestion de services robuste et complète, assistée par Luma Virtual Agent avec IA. En savoir plus sur Intelligent Service Management

Focus Desk

Focus Desk

par Focus Telecom

(1 avis)

Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues get automatically registered and then resolved in a timely and streamlined way, making customer care faster and more efficient. En savoir plus sur Focus Desk

Focus Desk is a state-of-the-art system for automatic logging of customer inquiries and their quick, easy handling for improved service En savoir plus sur Focus Desk

Teamwork Desk

Teamwork Desk

par Teamwork.com

(82 avis)

Riche en fonctionnalités, Teamwork Desk vous aide à gérer votre communication entrante et chaque cas d'assistance, depuis sa création jusqu'à sa résolution, tout en restant invisible aux clients. Desk est un centre de support complet pour la communication entrante et la création de documents d'aide qui vous permet d'être opérationnel 24h/24 et 7j/7. Mesurez ce qui compte : la satisfaction de votre client, la productivité de votre équipe et vos canaux de trafic. Intégration fluide avec Teamwork Projects et les outils que vous connaissez et aimez déjà. En savoir plus sur Teamwork Desk

Teamwork Desk dispose de toutes les fonctionnalités dont votre équipe a besoin pour fournir un support client hors pair avec une touche personnelle. En savoir plus sur Teamwork Desk

TeamHeadquarters

TeamHeadquarters

par Entry Software

(9 avis)

TeamHeadquarters est une suite extrêmement intégrée d'outils complets pour la gestion de projets, la gestion de portefeuilles, le service d'assistance et les feuilles de temps. TeamHeadquarters permet à vos collaborateurs de déployer correctement leurs efforts, au moment opportun. Vos responsables pourront faire leurs preuves avec brio. Disponible désormais sur demande, ce logiciel puissant de grande entreprise est utilisable immédiatement. En savoir plus sur TeamHeadquarters

Logiciel de gestion de projets avec une assistance intégrée. Maintient les projets sur la bonne voie tout en assurant un support client. En savoir plus sur TeamHeadquarters

C2 ATOM

C2 ATOM

par C2 Enterprise

(12 avis)

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. En savoir plus sur C2 ATOM

Powerful web-based IT service management software helping your organization modernize ITSM to provide extraordinary service delivery. En savoir plus sur C2 ATOM

OTRS

OTRS

par OTRS

(50 avis)

OTRS is a fully-managed service management suite for help desks that includes ticketing, automation and notification. It can be configured to match your organization's needs with features such as ITIL processes, CMDB, SLA management or corporate security process management. It's an ideal solution for help desks that want to streamline communication, track and identify trends and deliver top-quality service to their customers. Find out how OTRS can meet your help desk needs. En savoir plus sur OTRS

Fully-managed service management suite that aids help desks in delivering fast, efficient service. En savoir plus sur OTRS

SeamlessDesk

SeamlessDesk

par Seamless Desk

(14 avis)

SeamlessDesk est un logiciel de centre d'assistance basé sur le cloud abordable qui vous permet d'atteindre les objectifs en termes de support de votre entreprise grâce à un logiciel intuitif et riche en fonctionnalités. Contrairement à d'autres logiciels d'assistance, SeamlessDesk ne vous limite pas avec des forfaits à prix élevé pour obtenir les fonctionnalités souhaitées ou dont vous avez besoin. Ils vous fournissent un accès illimité à toutes les fonctionnalités dont ils disposent, quel que soit le forfait choisi. Dites-leur simplement le nombre d'agents dont vous avez besoin. En savoir plus sur SeamlessDesk

Système de billetterie en ligne basé sur le cloud, conçu pour vous proposer tout ce dont vous avez besoin à un prix modique. En savoir plus sur SeamlessDesk

Vision Helpdesk

Vision Helpdesk

par Vision Helpdesk

(27 avis)

Vision Helpdesk propose des outils de service client : 1) Logiciel d'assistance téléphonique (assistance téléphonique multicanal) 2) Assistance téléphonique satellite (assistance téléphonique multiclient) 3) Centre de service (assistance téléphonique ITIL/ITSM) Le support client tout-en-un par assistance téléphonique Vision Helpdesk vous permet de centraliser la egstion de différents canaux tels que les e-mails, les formulaires web, Twitter, Facebook et les appels. Vision Helpdesk est déjà utilisé par plus de 8 000 entreprises du monde entier. En savoir plus sur Vision Helpdesk

Vision Helpdesk propose des outils d'assistance téléphonique, d'assistance téléphonique multiclients ou satellites et des logiciels de centres de service ITIL pour les entreprises de toutes tailles. En savoir plus sur Vision Helpdesk

Alloy Navigator

Alloy Navigator

par Alloy Software

(24 avis)

Atteindre des niveaux de service élevés tout en répondant aux besoins des clients est primordial pour toute organisation informatique. C'est la raison pour laquelle il existe une solution de helpdesk intuitive et facile à utiliser avec une base de connaissances étroitement intégrée et un portail en libre-service. Ajoutez à cela l'intégration de la gestion des ressources et la souplesse des flux de travail intelligent et vous obtenez une solution de gestion informatique complète. En savoir plus sur Alloy Navigator

Alloy Navigator est une solution réelle superbement conçue pour des clients réels, construite par des informaticiens réels comme vous. En savoir plus sur Alloy Navigator

LiveChat

LiveChat

par LiveChat Software

(437 avis)

Logiciel premium de messagerie instantanée et de service client pour les entreprises. LiveChat propulse vos employés et votre service client au niveau supérieur. Les clients adorent obtenir une réponse en quelques secondes. Conquérez-les avec un service client d'exception grâce à LiveChat. Joignez-vous à plus de 23 000 entreprises dans plus de 150 pays et testez LiveChat dès maintenant ! En savoir plus sur LiveChat

Logiciel premium de messagerie instantanée et de service client pour les entreprises. Testez gratuitement LiveChat et propulsez vos employés et votre service client au niveau supérieur. En savoir plus sur LiveChat

Help Scout

Help Scout

par Help Scout

(127 avis)

Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. En savoir plus sur Help Scout

Help Scout is a web-based help desk designed for a great customer experience. En savoir plus sur Help Scout

HelpOnClick Live Chat

HelpOnClick Live Chat

par HelpOnClick

(3 avis)

HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems En savoir plus sur HelpOnClick Live Chat

Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! En savoir plus sur HelpOnClick Live Chat

Kaseya BMS

Kaseya BMS

par Kaseya

(13 avis)

Tout ce dont vous avez besoin pour gérer votre entreprise informatique - le tout à un prix bas. Kaseya BMS est la solution de gestion d'entreprise la plus fonctionnelle sur le marché aujourd'hui, conçue pour prendre en charge toutes les exigences back-end de votre entreprise informatique : Centre de service, CRM, finance, gestion de projet, facturation, suivi du temps et des notes de frais, gestion des stocks et plus encore. Commencez votre version d'essai gratuite ! En savoir plus sur Kaseya BMS

En savoir plus sur Kaseya BMS

QuestDesk Solutions

QuestDesk Solutions

par QuestDesk Solutions

(11 avis)

Close tickets faster through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary. Improve consistency and control with workflow automation that guides your Service Desk technicians through your preferred processes, automating emails and other backend actions. En savoir plus sur QuestDesk Solutions

An enterprise-level service management solution designed for organizations of all sizes. En savoir plus sur QuestDesk Solutions

Nextiva

Nextiva

par Nextiva

(138 avis)

Nextiva Chat allows you to increase revenue, deliver faster service, and boost efficiency. Interact with your customers and prospects proactively with Proactive Chat. You can easily talk to hesitant visitors, initiating a conversation without a click. Increase efficiency with chat scheduling, text shortcuts, and unlimited queues. Seamlessly integrate with other Nextiva products for a full view of customers. En savoir plus sur Nextiva

Nextiva Chat allows you to increase revenue, deliver faster service, & boost efficiency. Easily interact with customers and prospects. En savoir plus sur Nextiva

Web Tracks

Web Tracks

par Gritware

(3 avis)

Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. Simple Clean 100% Web Based Interface. En savoir plus sur Web Tracks

Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more. En savoir plus sur Web Tracks

Agiloft

Agiloft

par Agiloft

(26 avis)

Agiloft CRM provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time and provides integrated modules for reseller management, contract management and customer support. Start today with a free custom demo. En savoir plus sur Agiloft

Agile enterprise CRM with customer support and contract management. Workflows and reports manage customers, resellers and sales teams. En savoir plus sur Agiloft

Teckst

Teckst

par Teckst

(29 avis)

Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management. En savoir plus sur Teckst

Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. En savoir plus sur Teckst

Tracker

Tracker

par PhaseWare

(64 avis)

PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations. En savoir plus sur Tracker

Powerful, affordable and fully configurable help desk software solution. En savoir plus sur Tracker

KronoDesk

KronoDesk

par Inflectra

(3 avis)

Ce logiciel de support client va faire des heureux. Avec KronoDesk, contentez-vous de soutenir et d'aider vos clients sans avoir besoin de configurer aucun outil. À la fois esthétique et puissant, KronoDesk va faire le bonheur de vos clients, car la rapidité de son service de support leur permet d'optimiser le temps d'utilisation de votre produit. KronoDesk offre également à vos clients la possibilité de résoudre les problèmes de manière autonome et son puissant système de génération de tickets leur permet de vous contacter de n'importe où. En savoir plus sur KronoDesk

Système de support client intégré qui comprend un système de tickets d'assistance et des forums de support client dans une interface utilisateur unique. En savoir plus sur KronoDesk

SupaDESK

SupaDESK

par SupaTools

(12 avis)

SupaDESK is a fully integrated ITSM solution based on ITIL principles. It offers full Service Desk functionality including Incident, Request, Problem, Service and SLA Management. There is built-in Active Directory integration, Service Catalog and Self-Service interface. A mobile app is also available for remote ticket management. Can be integrated with SupaCMDB module to provide full asset management solution. En savoir plus sur SupaDESK

Service Desk software based on ITIL principles with integrated CMDB. SaaS or on-premise deployment - low cost! En savoir plus sur SupaDESK

Vizor HelpDesk & IT Assets

Vizor HelpDesk & IT Assets

par Vector

(1 avis)

Vizor is a comprehensive helpdesk issue tracking system for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. Vizor ServiceDesk is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Click here to test drive now. En savoir plus sur Vizor HelpDesk & IT Assets

Comprehensive helpdesk issue tracking for IT end user and customer support. En savoir plus sur Vizor HelpDesk & IT Assets

NICE inContact Telephony Software

NICE inContact Telephony Software

par NICE inContact

(94 avis)

NICE inContact is the cloud contact center software leader with the worlds #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContacts solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. En savoir plus sur NICE inContact Telephony Software

Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. En savoir plus sur NICE inContact Telephony Software

Alcea HelpDesk

Alcea HelpDesk

par Alcea Tracking Solutions

(3 avis)

FIT HelpDesk fait partie intégrante d'un système de suivi complet qui donne aux entreprises un avantage compétitif. Plus qu'un simple outil d'assistance téléphonique, cette plateforme de suivi tout-en-un offre à votre entreprise la possibilité de fournir des temps de réponse plus rapides, d'augmenter la productivité et d'assurer la bonne prise en charge des problèmes. À l'aide des puissantes règles de workflow FIT qui permettent de signaler les incidents moins performants que les normes établies, les problèmes sont suivis de près via les notifications d'urgence. En savoir plus sur Alcea HelpDesk

FITHelpDesk est un système de suivi complet qui inclut le suivi des problèmes, une base de connaissances ainsi que le suivi des contrats et des opportunités. En savoir plus sur Alcea HelpDesk

Dude Solutions Help Desk

Dude Solutions Help Desk

par Dude Solutions

(1 avis)

"Dude Solutions Help Desk offers a new way for IT teams to work. With streamlined workflows, high-level visibility and data insights, Help Desk empowers technicians to own their work and create a better experience for their users. From request to completion, take control over your work and take back time in your day. Help Desk is a cloud-based IT service support management (ITSSM) solution. " En savoir plus sur Dude Solutions Help Desk

With streamlined workflows, high-level visibility and data insights, Dude Solutions Help Desk offers a new way for IT teams to work. En savoir plus sur Dude Solutions Help Desk

AlertFind

AlertFind

par Aurea

(0 avis)

When dealing with a cyber attack, you need to shut it down immediately. Limit the damage by contacting your employees with secure, off-network alerts. Using machine learning, artificial intelligence and data science, we pull employee contact info from your company's HRIS to ensure that your contact database is always 100% accurate. You never have to worry about not reaching an employee again with AlertFind's SmartContact feature. En savoir plus sur AlertFind

The only IT alerting system with a guaranteed 100% complete contact database. Reach employees quickly with secure, off-network alerts. En savoir plus sur AlertFind

Splashtop On-Demand Support

Splashtop On-Demand Support

par Splashtop

(0 avis)

Splashtop On-Demand Support (SOS) with Mobile is a cost effective, best-in-class, attended quick support solution for help desks, MSPs and IT pros. Connect to your users Windows, Mac, and now iOS and Android devices with a simple session code En savoir plus sur Splashtop On-Demand Support

Splashtop On-Demand Support (SOS) is a cost effective, best-in-class, attended quick support solution for help desks, MSPs and IT pros En savoir plus sur Splashtop On-Demand Support

Agile CRM

Agile CRM

par Agile CRM

(274 avis)

Les logiciels helpdesk d'Agile CRM offrent les fonctionnalités nécessaires pour augmenter la satisfaction des clients et développer l'activité. Il s'agit de la solution idéale pour les petites entreprises, mais cependant suffisamment évolutive pour soutenir les grandes entreprises. Il est également possible de tirer parti du logiciel helpdesk d'Agile pour le support informatique, la gestion des installations ou même à des fins éducatives. Les possibilités sont infinies. En savoir plus sur Agile CRM

Agile CRM est une suite complète de ventes, de marketing et de services conçue pour permettre aux PME de vendre et de commercialiser comme les sociétés du classement Fortune 500. En savoir plus sur Agile CRM

Paldesk

Paldesk

par Paldesk

(4 avis)

Paldesk is a powerful live chat and helpdesk software that helps businesses offer superior customer service to visitors through multiple channels. The most popular ones include Webchat, Mobile Applications (SDK), Email, Facebook, Twitter, Viber. Built on top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels. En savoir plus sur Paldesk

Paldesk is live chat software that helps businesses and teams track customer conversations from a single interface. En savoir plus sur Paldesk

Smart Link

Smart Link

par Unymira USU

(0 avis)

Smart Link is the self-service software that establishes a smart connection between IT end users and IT Support. All IT-related information and support functions are pooled in a single channel. Unymira Smart Link is always the first point of contact for IT end users regardless of whether error messages, IT-related questions or service requests are involved. Unymira Smart Link works across all channels of communication; on every desktop PC, notebook, tablet and Smartphone. En savoir plus sur Smart Link

Smart Link An intelligent self-service solution aimed at helping employees resolve IT issues En savoir plus sur Smart Link

SutiDesk

SutiDesk

par SutiSoft

(3 avis)

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.

Zendesk

Zendesk

par Zendesk

(1 573 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 573 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 573 avis)

Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.

Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.

Zendesk

Zendesk

par Zendesk

(1 573 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 573 avis)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

par Zendesk

(1 573 avis)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

par Zendesk

(1 573 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 573 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 573 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

Zendesk

Zendesk

par Zendesk

(1 573 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

QuickBase

QuickBase

par QuickBase

(172 avis)

QuickBase is the most flexible and user-friendly solution for building a robust, scalable Help Desk tracking app.

QuickBase is the most flexible and user-friendly solution for building a robust, scalable Help Desk tracking app.

Kayako

Kayako

par Kayako

(133 avis)

Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.

Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.

osTicket

osTicket

par Enhancesoft

(27 avis)

Un système de support client open source qui organise, gère et archive les demandes de soutien entrantes.

Un système de support client open source qui organise, gère et archive les demandes de soutien entrantes.

LogMeIn Rescue

LogMeIn Rescue

par LogMeIn UK

(63 avis)

Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.

Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.

TOPdesk

TOPdesk

par TOPdesk

(17 avis)

ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.

ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.

Gorgias

Gorgias

par Gorgias

(12 avis)

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify stores.

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify stores.

NABD

NABD

par NABD

(37 avis)

Logiciel helpdesk innovant et simple pour les entreprises à la recherche de services de support rapides et agiles. Plan de durée de vie GRATUIT disponible.

Logiciel helpdesk innovant et simple pour les entreprises à la recherche de services de support rapides et agiles. Plan de durée de vie GRATUIT disponible.

Requestor

Requestor

par Requestor Technologies

(7 avis)

Requestor est une application web très flexible qui offre une large gamme de scénarios pour le service d'assistance et le centre de service.

Requestor est une application web très flexible qui offre une large gamme de scénarios pour le service d'assistance et le centre de service.

ServicePRO

ServicePRO

par Help Desk Technology International

(0 avis)

Logiciel web pour centres de services prenant en charge la gestion des flux de travail, l'analytique de données, la gestion des documents et la gestion des ressources.

Logiciel web pour centres de services prenant en charge la gestion des flux de travail, l'analytique de données, la gestion des documents et la gestion des ressources.

LiveZilla

LiveZilla

par LiveZilla

(8 avis)

Logiciel de chat en ligne avec prise en charge de plusieurs sites web, surveillance des visiteurs et fonctionnalité de messagerie hors ligne.

Logiciel de chat en ligne avec prise en charge de plusieurs sites web, surveillance des visiteurs et fonctionnalité de messagerie hors ligne.

RepairShopr

RepairShopr

par RepairShopr

(77 avis)

Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.

Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.

HappyFox

HappyFox

par HappyFox

(62 avis)

Un logiciel de tickets d'assistance technique vous aide à éliminer les engorgements et à gérer facilement vos requêtes de support client à partir de plusieurs canaux.

Un logiciel de tickets d'assistance technique vous aide à éliminer les engorgements et à gérer facilement vos requêtes de support client à partir de plusieurs canaux.

iSupport

iSupport

par iSupport Software

(31 avis)

End users can submit requests for service, search for solutions, and view the status of their open incidents.

End users can submit requests for service, search for solutions, and view the status of their open incidents.

Helpshift

Helpshift

par Helpshift

(28 avis)

Helpshift est la plateforme mobile intégrée leader en termes d'assistance téléphonique et de support client.

Helpshift est la plateforme mobile intégrée leader en termes d'assistance téléphonique et de support client.

ClickDesk

ClickDesk

par ClickDesk

(16 avis)

Application d'engagement client multicanal basée sur le web, qui offre un chat en direct, un service d'assistance, un navigateur et une barre d'outils pour la communication sociale.

Application d'engagement client multicanal basée sur le web, qui offre un chat en direct, un service d'assistance, un navigateur et une barre d'outils pour la communication sociale.

CustomerFirst

CustomerFirst

par RTI Software

(0 avis)

Dell KACE

Dell KACE

par Dell

(24 avis)

Deskero

Deskero

par Deskero

(78 avis)

Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.

Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.

ISL Light

ISL Light

par ISL Online

(7 avis)

Il s'agit d'une solution basée sur le web qui permet de se connecter à tout ordinateur ou appareil mobile. Partage d'écran multiplateforme, sécurisé et à haute vitesse.

Il s'agit d'une solution basée sur le web qui permet de se connecter à tout ordinateur ou appareil mobile. Partage d'écran multiplateforme, sécurisé et à haute vitesse.

Helpy

Helpy

par Helpy

(1 avis)

assyst

assyst

par Axios Systems

(2 avis)

La solution logicielle de gestion des services informatiques basée sur les meilleures pratiques au monde.

La solution logicielle de gestion des services informatiques basée sur les meilleures pratiques au monde.

HESK

HESK

par Klemen Stirn

(0 avis)

Logiciel helpdesk qui permet aux partenaires clients de résoudre les requêtes de leurs clients. Le logiciel peut être déployé sur site ou dans le Cloud.

Logiciel helpdesk qui permet aux partenaires clients de résoudre les requêtes de leurs clients. Le logiciel peut être déployé sur site ou dans le Cloud.

Oracle Right Now

Oracle Right Now

par Oracle

(10 avis)

Cross-channel solution that covers contact center, web, and social aspects of customer service experience.

Cross-channel solution that covers contact center, web, and social aspects of customer service experience.

nanoRep

nanoRep

par nanoRep

(5 avis)

nanorep is a digital self-service solution that provides personalized guidance to every consumer at their moment of need, on any device

nanorep is a digital self-service solution that provides personalized guidance to every consumer at their moment of need, on any device

Cingo

Cingo

par Cingo

(0 avis)

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.

Deskpro

Deskpro

par Deskpro

(5 avis)

La plateforme d'assistance moderne pour chaque type d'organisation. Version de cloud hébergé ou installation sur site pour l'auto-hébergement.

La plateforme d'assistance moderne pour chaque type d'organisation. Version de cloud hébergé ou installation sur site pour l'auto-hébergement.

TeamDynamix

TeamDynamix

par TeamDynamix

(5 avis)

Project, portfolio and service management solutions in a single work management platform.

Project, portfolio and service management solutions in a single work management platform.

Interakt

Interakt

par Fizzy Software

(4 avis)

Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard.

Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard.

OneDesk

OneDesk

par OneDesk

(2 avis)

Logiciel à la demande pour faciliter la prestation de services et la collaboration pour le développement de produits. Inclut la gestion de la rétroaction des clients et plus

Logiciel à la demande pour faciliter la prestation de services et la collaboration pour le développement de produits. Inclut la gestion de la rétroaction des clients et plus

Brand Embassy

Brand Embassy

par Brand Embassy

(1 avis)

Brand Embassy is a customer service software designed to deliver human connections at scale.

Brand Embassy is a customer service software designed to deliver human connections at scale.

SigmaPro

SigmaPro

par OnyakTech

(0 avis)

DotNetNuke modules for help desks, CRM, software releases, knowledge base, project management, issue tracking, and more.

DotNetNuke modules for help desks, CRM, software releases, knowledge base, project management, issue tracking, and more.

SupportBee

SupportBee

par SupportBee

(7 avis)

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.

HelpSpot

HelpSpot

par UserScape Software

(5 avis)

The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years.

The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years.

SupportPortal

SupportPortal

par Escon Information Consulting

(0 avis)

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.

Cloud Contact Center

Cloud Contact Center

par Call Handling Services

(0 avis)

Contact center solution with callback request functionality and easy queuing.

Contact center solution with callback request functionality and easy queuing.

Mojo Helpdesk

Mojo Helpdesk

par Metadot

(65 avis)

Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized.

Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized.

Sugester

Sugester

par Sugester

(2 avis)

Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.

Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.

SupportDesk

SupportDesk

par House-on-the-Hill Software

(0 avis)

SaaS / on-site service desk software for call logging, tracking, reporting. Solutions for multiple business areas and customer support.

SaaS / on-site service desk software for call logging, tracking, reporting. Solutions for multiple business areas and customer support.

Reamaze

Reamaze

par Reamaze

(5 avis)

Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.

Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.

Talkus

Talkus

par Talkus

(5 avis)

Tout votre support client. Dans Slack !

Tout votre support client. Dans Slack !

Trouble Ticket System

Trouble Ticket System

par Fast Track Sites

(0 avis)

Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality.

Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality.

DualDesk

DualDesk

par Advantig

(0 avis)

PC remote support software designed for MS for on-demand technical support through firewalls.

PC remote support software designed for MS for on-demand technical support through firewalls.

Ticksy

Ticksy

par Ticksy

(2 avis)

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.

SmarterTrack

SmarterTrack

par SmarterTools

(2 avis)

Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues.

Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues.

Kaseya VSA

Kaseya VSA

par Kaseya

(98 avis)

Mi4biz

Mi4biz

par Formalistech

(0 avis)

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities.

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities.

Vivantio Pro

Vivantio Pro

par Vivantio

(71 avis)

Vivantio Pro est le logiciel d'assistance informatique le plus flexible, le plus fiable et le plus reconnu du marché.

Vivantio Pro est le logiciel d'assistance informatique le plus flexible, le plus fiable et le plus reconnu du marché.

SherpaDesk

SherpaDesk

par SherpaDesk

(50 avis)

Finally a customer support solution that focuses on what really matters - Time

Finally a customer support solution that focuses on what really matters - Time

UseResponse

UseResponse

par UseResponse

(22 avis)

Suite d'assistance tout-en-un permettant de recueillir les opinions des clients et de fournir une assistance pour seulement 15 dollars/mois. Plans du cloud et auto-hébergés.

Suite d'assistance tout-en-un permettant de recueillir les opinions des clients et de fournir une assistance pour seulement 15 dollars/mois. Plans du cloud et auto-hébergés.

Faveo Helpdesk

Faveo Helpdesk

par Ladybird Web Solution

(3 avis)

An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups.

An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups.

BOSS Solutions

BOSS Solutions

par BOSS Solutions

(56 avis)

Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk,

Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk,

FocalScope

FocalScope

par FocalScope

(21 avis)

Help Desk Software with Email, Live Chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, Reporting. Run in Cloud or Inhouse. Trusted by DHL.

Help Desk Software with Email, Live Chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, Reporting. Run in Cloud or Inhouse. Trusted by DHL.

Jitbit HelpDesk

Jitbit HelpDesk

par Jitbit

(15 avis)

Logiciel de service d'assistance basé sur le web qui n'est pas facturé "par technicien." Suit les problèmes des clients, s'intègre pleinement avec votre e-mail.

Logiciel de service d'assistance basé sur le web qui n'est pas facturé "par technicien." Suit les problèmes des clients, s'intègre pleinement avec votre e-mail.

ServiceTonic

ServiceTonic

par ServiceTonic

(1 avis)

Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.

Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.

Rhino Support

Rhino Support

par Rhino Support

(0 avis)

Brandable web-based help desk application that works with your existing email and supports unlimited number of agents.

Brandable web-based help desk application that works with your existing email and supports unlimited number of agents.

The Service Program

The Service Program

par Westrom Software

(27 avis)

QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools.

QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools.

Deskun

Deskun

par Deskun

(3 avis)

Multichannel helpdesk system for customer support and task management inside Gmail or G Suite.

Multichannel helpdesk system for customer support and task management inside Gmail or G Suite.

Enterprise Service Desk

Enterprise Service Desk

par Meritide

(1 avis)

A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.

A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.

NTR Cloud

NTR Cloud

par NTRglobal

(0 avis)

NTR Cloud est une solution de contrôle, d'accès et de support à distance sécurisée, rapide et facile à utiliser.

NTR Cloud est une solution de contrôle, d'accès et de support à distance sécurisée, rapide et facile à utiliser.

Tender Support

Tender Support

par ENTP

(0 avis)

Organizes your customer care so you can focus on delivering the best service possible.

Organizes your customer care so you can focus on delivering the best service possible.

eStreamDesk

eStreamDesk

par eStream

(1 avis)

Kick Second-Rate Customer Service to the Curb --- Premium Help Desk Software At a Fraction Of The Cost

Kick Second-Rate Customer Service to the Curb --- Premium Help Desk Software At a Fraction Of The Cost

NetKeeper

NetKeeper

par Multima

(0 avis)

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.

ConnectWise Control

ConnectWise Control

par ConnectWise

(823 avis)

Collaborate, hold training sessions, provide project updates, & speak with customers with ConnectWise Control.

Collaborate, hold training sessions, provide project updates, & speak with customers with ConnectWise Control.

ConnectWise Control

ConnectWise Control

par ConnectWise

(823 avis)

Collaborate, hold training sessions, provide project updates, & speak with customers with ConnectWise Control's remote meetings.

Collaborate, hold training sessions, provide project updates, & speak with customers with ConnectWise Control's remote meetings.

Helprace

Helprace

par Helprace

(6 avis)

Caractéristiques : règlements, macros, SLA, enregistrement des actions, collision d'agents, brouillons, modifications, intégration de messagerie, système de contact client, reporting.

Caractéristiques : règlements, macros, SLA, enregistrement des actions, collision d'agents, brouillons, modifications, intégration de messagerie, système de contact client, reporting.

FuseDesk

FuseDesk

par FuseDesk

(3 avis)

Infusionsoft is THE Integrated Help-Desk Add-On for Infusionsoft built for Infusionsoft users from the start. Get a Free Demo App Today

Infusionsoft is THE Integrated Help-Desk Add-On for Infusionsoft built for Infusionsoft users from the start. Get a Free Demo App Today

ConnectWise Manage

ConnectWise Manage

par ConnectWise

(124 avis)

ConnectWise helps you organise your business around one centralized system, so your organisation can easily connect and communicate.

ConnectWise helps you organise your business around one centralized system, so your organisation can easily connect and communicate.

Trakdesk

Trakdesk

par Trakdesk

(10 avis)

SAAS customer support and helpdesk software, hosted in the cloud and readily available.

SAAS customer support and helpdesk software, hosted in the cloud and readily available.

IncidentMonitor

IncidentMonitor

par Monitor 24-7

(6 avis)

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available

iHelpdesk

iHelpdesk

par iDeskCentric

(3 avis)

Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.

Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.

ZupportDesk

ZupportDesk

par ZupportDesk

(3 avis)

A cloud-based help desk solution on a journey to empower business to provide a fantastic customer support experience.

A cloud-based help desk solution on a journey to empower business to provide a fantastic customer support experience.

Integria IMS

Integria IMS

par Artica Soluciones Tecnologicas

(2 avis)

Complete ITSSM suite; a help desk software which is simple, powerful and easy to use.

Complete ITSSM suite; a help desk software which is simple, powerful and easy to use.

HelpMaster

HelpMaster

par PRD Software

(1 avis)

Web enabled Windows based help desk software with advanced workflow design and email integration.

Web enabled Windows based help desk software with advanced workflow design and email integration.

HelpDesk

HelpDesk

par Ignatiuz Software

(1 avis)

HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016

HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016

WonderDesk

WonderDesk

par Web Wonderland

(0 avis)

Web-based help desk solution that allows you to utilize remote technicians.

Web-based help desk solution that allows you to utilize remote technicians.

SerioPlus

SerioPlus

par Serio

(0 avis)

Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.

Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.

HelpdeskEddy

HelpdeskEddy

par Eddy Soft

(2 avis)

An efficient web-based system of customer service with live chat and mobile integration included in all versions.

An efficient web-based system of customer service with live chat and mobile integration included in all versions.

Close Support

Close Support

par Close Fit Software

(0 avis)

Multi-user help desk software application that is affordable, simple to install and easy to use.

Multi-user help desk software application that is affordable, simple to install and easy to use.

Sitehelpdesk

Sitehelpdesk

par Sitehelpdesk.com

(0 avis)

Web based help desk software solutions for IT SM, Account Management or general help desks.

Web based help desk software solutions for IT SM, Account Management or general help desks.

AzureDesk

AzureDesk

par AzureDesk

(35 avis)

AzureDesk-Logiciel d'assistance qui peut être utilisé par les entreprises pour fournir un support client et une solution de helpdesk

AzureDesk-Logiciel d'assistance qui peut être utilisé par les entreprises pour fournir un support client et une solution de helpdesk

SMART SERVICE DESK ITSM

SMART SERVICE DESK ITSM

par SMART Service Desk

(30 avis)

Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001

Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001

Domotz PRO

Domotz PRO

par Domotz

(11 avis)

Domotz Pro is the brilliant remote monitoring and management solution for IT service providers and installation professionals.

Domotz Pro is the brilliant remote monitoring and management solution for IT service providers and installation professionals.

HelpDesk Pro

HelpDesk Pro

par Simply Amazing Software

(1 avis)

100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators.

100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators.

Revelation helpdesk

Revelation helpdesk

par YellowFish Software

(0 avis)

100% web-based help desk application that will improve your business management & your customer relations.

100% web-based help desk application that will improve your business management & your customer relations.

H2Desk

H2Desk

par Innovative Cyber Solutions

(0 avis)

Full featured, user-friendly, and intuitive support system at a fraction of the cost of comparable systems. Easy to setup in minutes.

Full featured, user-friendly, and intuitive support system at a fraction of the cost of comparable systems. Easy to setup in minutes.

Adjutas

Adjutas

par Adjutas Cloud Technology

(0 avis)

Service Desk and Asset Management solution designed for ticket creation & monitoring.

Service Desk and Asset Management solution designed for ticket creation & monitoring.

SimpleFeedback

SimpleFeedback

par Magiwow

(0 avis)

Cloud customer engagement and feedback collection application for small businesses.

Cloud customer engagement and feedback collection application for small businesses.

Spiceworks IT Help Desk

Spiceworks IT Help Desk

par Spiceworks

(315 avis)

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.

UVdesk

UVdesk

par Webkul

(10 avis)

A cloud-based support solution that gives total control over things and makes it easier to manage customer queries.

A cloud-based support solution that gives total control over things and makes it easier to manage customer queries.

devContact

devContact

par devContact

(4 avis)

The Ultimate Customer Experience

The Ultimate Customer Experience

Web Suite Pro

Web Suite Pro

par Web Suite Pro

(1 avis)

Manage Contacts, Invoices, Help Desk, Inventory and more!

Manage Contacts, Invoices, Help Desk, Inventory and more!

NetSupport ServiceDesk

NetSupport ServiceDesk

par NetSupport

(0 avis)

Easy to use, fully web-based solution providing detailed recording and tracking of user help requests.

Easy to use, fully web-based solution providing detailed recording and tracking of user help requests.

ZazaChat

ZazaChat

par ZaZa Network

(0 avis)

Complete help desk solution which allows a company of any size to provide efficient support to its customers.

Complete help desk solution which allows a company of any size to provide efficient support to its customers.

Polar HelpDesk

Polar HelpDesk

par Polar

(1 avis)

Web based help desk software designed for small businesses that wish to effectively organize technical support online.

Web based help desk software designed for small businesses that wish to effectively organize technical support online.

Octopus

Octopus

par Octopus-ITSM.com

(1 avis)

Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.

Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.

HelpDeskAdvanced

HelpDeskAdvanced

par PAT

(1 avis)

Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.

Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.

Zeus

Zeus

par Obor Digital

(0 avis)

Web-based service desk and equipment management solution with enterprise asset management.

Web-based service desk and equipment management solution with enterprise asset management.

Help Sumo

Help Sumo

par Help Sumo

(11 avis)

A complete online help desk solution for providing professional support to your products or services

A complete online help desk solution for providing professional support to your products or services

Chataroo

Chataroo

par Chataroo

(2 avis)

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.

Helpdesk Office

Helpdesk Office

par Beosoft

(1 avis)

Cost-effective software for small businesses to make customer service easy, improve user experience, and increase productivity.

Cost-effective software for small businesses to make customer service easy, improve user experience, and increase productivity.

ExDesk

ExDesk

par ExDesk.com

(0 avis)

Help desk software solution for the IT support and service provider communities.

Help desk software solution for the IT support and service provider communities.

BugAware

BugAware

par Jackal Software

(0 avis)

Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally.

Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally.

Richmond ServiceDesk

Richmond ServiceDesk

par Richmond Systems

(0 avis)

Web-based service desk with customer service portal designed for internal ITSM and external customer support.

Web-based service desk with customer service portal designed for internal ITSM and external customer support.

CRMdesk

CRMdesk

par ForeSoft

(0 avis)

Web-based help desk, customer service and online support software.

Web-based help desk, customer service and online support software.

Groove

Groove

par Groove Networks

(40 avis)

Beautifully Simple Help Desk Software for Small Businesses.

Beautifully Simple Help Desk Software for Small Businesses.

Gemini

Gemini

par CounterSoft

(8 avis)

Sur place et billetterie à la demande du centre d'assistance d'entreprise et logiciel de suivi des problèmes. Intégration AD/ADFS et développé pour Azure.

Sur place et billetterie à la demande du centre d'assistance d'entreprise et logiciel de suivi des problèmes. Intégration AD/ADFS et développé pour Azure.

Think Help Desk

Think Help Desk

par Think Tank Software

(8 avis)

Think Tank NTG sells a cloud based help desk ticketing system that is customized for your needs. Let us know what your looking to do!

Think Tank NTG sells a cloud based help desk ticketing system that is customized for your needs. Let us know what your looking to do!

Clohc

Clohc

par Clohc

(1 avis)

Web-based help desk solution offering live chat, reports, statistics, and more.

Web-based help desk solution offering live chat, reports, statistics, and more.

Help Desk for SharePoint

Help Desk for SharePoint

par Crow Canyon Systems

(0 avis)

Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft SharePoint and Office 365

Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft SharePoint and Office 365

NetResults Tracker

NetResults Tracker

par NetResults

(0 avis)

Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

Rapid Incident Reporting

Rapid Incident Reporting

par Rapid Global

(0 avis)

Online incident reporting software with corrective actions and graphical reports for all incident types including quality, OHS & more

Online incident reporting software with corrective actions and graphical reports for all incident types including quality, OHS & more

ALVAO Service Desk

ALVAO Service Desk

par ALVAO

(0 avis)

ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies.

ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies.

Evayadesk

Evayadesk

par Evayadesk

(0 avis)

Faasthelp-Artificial intelligence powered sales and customer support software

Faasthelp-Artificial intelligence powered sales and customer support software

versaSRS HelpDesk

versaSRS HelpDesk

par VersaDev

(3 avis)

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.

LBi HR HelpDesk

LBi HR HelpDesk

par LBi Software

(3 avis)

The innovative HR case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly.

The innovative HR case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly.

MSM

MSM

par Marval Software

(3 avis)

Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.

Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.

DevOps board

DevOps board

par DevpromSoftware

(2 avis)

All-in-one solution combining help desk, task manage, exception monitoring, and kanban board.

All-in-one solution combining help desk, task manage, exception monitoring, and kanban board.

VI Service Desk

VI Service Desk

par Velocity Integrations Software

(0 avis)

Fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled.

Fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled.

ACANOTION Help Desk

ACANOTION Help Desk

par Help Desk Software Australia

(0 avis)

Track your clients, products and services; fast, easy and simple to set up.

Track your clients, products and services; fast, easy and simple to set up.

Aegis Help Desk

Aegis Help Desk

par Abacus Systems

(0 avis)

A fully integrated Help Desk, Client and Asset Management system to power your call center.

A fully integrated Help Desk, Client and Asset Management system to power your call center.

Bomgar

Bomgar

par Bomgar

(441 avis)

Bomgar is the leader in Secure Access solutions that enable secure, controlled connection to any device anywhere.

Bomgar is the leader in Secure Access solutions that enable secure, controlled connection to any device anywhere.

Vorex Business Management

Vorex Business Management

par Vorex

(16 avis)

Automates the entire lifecycle of client management, projects, resource & time utilization, budgeting and invoicing, and your workflow.

Automates the entire lifecycle of client management, projects, resource & time utilization, budgeting and invoicing, and your workflow.

Spoke

Spoke

par Spoke

(14 avis)

A.I. powered help desk software.

A.I. powered help desk software.

Novo Help Desk Software

Novo Help Desk Software

par Novo Solutions

(3 avis)

Provider of scalable, easy to use, web based help desk software, customer support software and knowledge management solutions.

Provider of scalable, easy to use, web based help desk software, customer support software and knowledge management solutions.

EvantoDesk

EvantoDesk

par Evanto

(3 avis)

Simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.

Simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.

Relay

Relay

par Boomtown Network

(2 avis)

An intelligent customer service platform for teams that support technology.

An intelligent customer service platform for teams that support technology.

ITsDone Help Desk

ITsDone Help Desk

par SimplifyIT

(1 avis)

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it.

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it.

SpiceCSM

SpiceCSM

par SpiceCSM

(1 avis)

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.

Elementool Help Desk

Elementool Help Desk

par Elementool

(1 avis)

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.

Abhisi Help Desk

Abhisi Help Desk

par Techovarya Software

(1 avis)

Beautifully Simple Customer Friendly Help Desk

Beautifully Simple Customer Friendly Help Desk

DiamanteDesk

DiamanteDesk

par Eltrino

(1 avis)

Système de gestion des tickets pour les services d'assistance et solution service client. Logiciels open source et faciles à utiliser.

Système de gestion des tickets pour les services d'assistance et solution service client. Logiciels open source et faciles à utiliser.

Wisdom

Wisdom

par Wisdom

(1 avis)

Website visitor Screensharing & Recording for customer support, sales, and product teams-with no user downloads required.

Website visitor Screensharing & Recording for customer support, sales, and product teams-with no user downloads required.

Ulysses Suite

Ulysses Suite

par QMS Software

(0 avis)

Customer service solution that enables sales force automation, service management, facilities management, and compliance management.

Customer service solution that enables sales force automation, service management, facilities management, and compliance management.

WebSupport PRO

WebSupport PRO

par Support Sentry

(0 avis)

Web based customer service software for small to medium sized businesses.

Web based customer service software for small to medium sized businesses.

AccessAble Help Desk Pro

AccessAble Help Desk Pro

par Dennis Baggott and Sons

(0 avis)

A simple windows desk application that contains high-level functionality. Customizable reports, support requests and user information.

A simple windows desk application that contains high-level functionality. Customizable reports, support requests and user information.

Im OnCall

Im OnCall

par 01 Communique

(0 avis)

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help.

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help.

Activate

Activate

par Activate

(0 avis)

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk.

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk.

Senedesk

Senedesk

par Senesoft

(0 avis)

Browser based IT help desk system with features including: Trouble Tickets, Asset Management, Parts Inventory, Vendor Management, RFQs

Browser based IT help desk system with features including: Trouble Tickets, Asset Management, Parts Inventory, Vendor Management, RFQs

Seraph

Seraph

par Software Assistance

(0 avis)

Open source web-based highly customisable customer support management system for IT support companies.

Open source web-based highly customisable customer support management system for IT support companies.

EZPro Service Management

EZPro Service Management

par EZPro

(0 avis)

EZPro is a cloud-based service management software for all business areas. EZPro offers flexible pricing plans and free plan forever.

EZPro is a cloud-based service management software for all business areas. EZPro offers flexible pricing plans and free plan forever.

SupportYard

SupportYard

par SupportYard

(0 avis)

Web based, simple and efficient email support solution suitable for support and sales teams

Web based, simple and efficient email support solution suitable for support and sales teams

Chime for Lync

Chime for Lync

par Instant Technologies

(0 avis)

ITSM service desk application using Microsoft Lync for click-to-chat functionality.

ITSM service desk application using Microsoft Lync for click-to-chat functionality.

Remote Support Software

Remote Support Software

par PROXY Networks

(0 avis)

It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams.

It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams.

Snappy

Snappy

par Snappy

(0 avis)

Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting.

Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting.

Ticketing Application for Office 365

Ticketing Application for Office 365

par HyperTeam

(0 avis)

HyperTeam¿s Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service!

HyperTeam¿s Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service!

MetaCaseDesk

MetaCaseDesk

par MetaOption

(0 avis)

Authentication modes for customer users are Active Directory, Cross Domain Authentication, Custom Login/Password & Web Services.

Authentication modes for customer users are Active Directory, Cross Domain Authentication, Custom Login/Password & Web Services.

Requuest

Requuest

par Requuest

(0 avis)

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support.

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support.

Whatdesk

Whatdesk

par Ekaltel

(0 avis)

Whatdesk est une plateforme de commerce conversationnel qui aide les entreprises à atteindre leurs clients via Chat, SMS, Telegram et Messenger

Whatdesk est une plateforme de commerce conversationnel qui aide les entreprises à atteindre leurs clients via Chat, SMS, Telegram et Messenger

365Ticketing

365Ticketing

par Soft Pepper

(0 avis)

Versatile SaaS system that can be used as a help desk, issue tracking, or incident management solution.

Versatile SaaS system that can be used as a help desk, issue tracking, or incident management solution.

ConnectWise PSA

ConnectWise PSA

par ConnectWise

(124 avis)

ConnectWise cuts down on careless errors by generating automated invoices. Reduce billing time down to mere minutes!

ConnectWise cuts down on careless errors by generating automated invoices. Reduce billing time down to mere minutes!

Drag

Drag

par DragApp

(112 avis)

The simplest way to share emails with your team. Share company emails like [email protected] and your own email like [email protected], in Gmail.

The simplest way to share emails with your team. Share company emails like [email protected] and your own email like [email protected], in Gmail.

ServiceDesk Plus

ServiceDesk Plus

par ManageEngine

(107 avis)

Logiciel d'assistance de service client et outil de gestion des ressources comprenant une base de connaissances, la gestion des SLA, le suivi des tickets et la gestion des stocks.

Logiciel d'assistance de service client et outil de gestion des ressources comprenant une base de connaissances, la gestion des SLA, le suivi des tickets et la gestion des stocks.

Service Desk

Service Desk

par InvGate UK

(64 avis)

Intuitive web-based service desk software to manage, analyze, and automate your IT service support.

Intuitive web-based service desk software to manage, analyze, and automate your IT service support.

Service Desk

Service Desk

par InvGate SRL

(64 avis)

Software intuitivo 100% web para su Service Desk. Imbatible colaboracion, poderosa automatizacion y gestion inteligente de solicitudes.

Software intuitivo 100% web para su Service Desk. Imbatible colaboracion, poderosa automatizacion y gestion inteligente de solicitudes.

Track-It!

Track-It!

par BMC Software

(57 avis)

Track-It! Help Desk, tout le nécessaire pour la gestion du service d'assistance informatique. Complet, facile à utiliser et rentable,

Track-It! Help Desk, tout le nécessaire pour la gestion du service d'assistance informatique. Complet, facile à utiliser et rentable,

Genesys PureCloud

Genesys PureCloud

par Genesys

(43 avis)

PureCloud simplifie la relation client. Téléphone, e-mail et chat sont connectés dans un seul outil pour améliorer l'engagement client.

PureCloud simplifie la relation client. Téléphone, e-mail et chat sont connectés dans un seul outil pour améliorer l'engagement client.

Genesys PureCloud

Genesys PureCloud

par Genesys

(43 avis)

PureCloud macht Kundenbeziehungen einfach. Verbindet Telefon, E-Mail und Chat über ein Tool für eine bessere Kundenbindung.

PureCloud macht Kundenbeziehungen einfach. Verbindet Telefon, E-Mail und Chat über ein Tool für eine bessere Kundenbindung.

Tele-Support HelpDesk

Tele-Support HelpDesk

par Resource Dynamics

(25 avis)

Tele-Support HelpDesk software for customer service, call tracking, helpdesk, tech support. built in CRM or integrate with Act! CRM

Tele-Support HelpDesk software for customer service, call tracking, helpdesk, tech support. built in CRM or integrate with Act! CRM

KACE

KACE

par Quest Software

(24 avis)

Quest UEM: KACE Systems Management Appliance (SMA), KACE Systems Deployment Appliance (SDA) & KACE Mobile Device Management (MDM)

Quest UEM: KACE Systems Management Appliance (SMA), KACE Systems Deployment Appliance (SDA) & KACE Mobile Device Management (MDM)

C-Desk

C-Desk

par C-Desk

(22 avis)

Help desk solution with service request management, knowledge base, task management, surveys.

Help desk solution with service request management, knowledge base, task management, surveys.

Avaya Aura Platform

Avaya Aura Platform

par Avaya

(21 avis)

Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.

Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.

Giva

Giva

par Giva

(21 avis)

The Apple MAC of help desk.

The Apple MAC of help desk.

Wix Answers

Wix Answers

par Wix

(14 avis)

Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.

Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.

Wix Answers

Wix Answers

par Wix Answers

(14 avis)

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.

4me

4me

par 4me

(13 avis)

Application de gestion des services informatiques de classe professionnelle, conçue pour les multinationales sur le principe de l'intégration et de la gestion des services.

Application de gestion des services informatiques de classe professionnelle, conçue pour les multinationales sur le principe de l'intégration et de la gestion des services.

Monet WFO

Monet WFO

par Monet Software

(11 avis)

A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.

A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.

Re:Desk

Re:Desk

par Re:Desk

(6 avis)

Customer support help desk software for small business including web based cloud (Saas) and downloadable version.

Customer support help desk software for small business including web based cloud (Saas) and downloadable version.

AIhelp

AIhelp

par ShareFun Network

(4 avis)

AIhelp Customer Support designed to enable you meet your customer requirements and satisfaction where all functions are customizable.

AIhelp Customer Support designed to enable you meet your customer requirements and satisfaction where all functions are customizable.

Basic Online Service Desk / Help Desk

Basic Online Service Desk / Help Desk

par Basic Business Systems

(3 avis)

Management of customer service desks, issue response and resolution, after sales, customer complaints, returns and product support.

Management of customer service desks, issue response and resolution, after sales, customer complaints, returns and product support.

Support Desk

Support Desk

par wordDev

(2 avis)

Live Chat, Support Tickets, multiple Department, multiple User, multiple language, Customer management, FAQ, online payment, and more..

Live Chat, Support Tickets, multiple Department, multiple User, multiple language, Customer management, FAQ, online payment, and more..

Tryviumdesk - Skype4B Adapter

Tryviumdesk - Skype4B Adapter

par Sensiple

(1 avis)

Tryvium Desk software focuses on agent customer interaction by integrating the S4B communicative application with various ITSM tools

Tryvium Desk software focuses on agent customer interaction by integrating the S4B communicative application with various ITSM tools

Zent.io

Zent.io

par Zent.io

(1 avis)

A cloud based omni-channel call center solution aimed at increasing productivity and designed for outsourcers & Customer Service Teams

A cloud based omni-channel call center solution aimed at increasing productivity and designed for outsourcers & Customer Service Teams

Web+Center

Web+Center

par Internet Software Sciences

(1 avis)

Il s'agit d'une suite d'applications web disponibles sur site ou dans le Cloud, destinées à l'assistance et les centres de services, de CRM et d'autoassistance client.

Il s'agit d'une suite d'applications web disponibles sur site ou dans le Cloud, destinées à l'assistance et les centres de services, de CRM et d'autoassistance client.

QuickFMS

QuickFMS

par QuickFMS

(1 avis)

Our software allows facility managers to effectively organize, structure and run all elements of your business for maximum performance.

Our software allows facility managers to effectively organize, structure and run all elements of your business for maximum performance.

CallTaker

CallTaker

par Synagen Systems

(1 avis)

An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management.

An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management.

ngDesk

ngDesk

par ngDesk

(1 avis)

ngDesk is the next generation of free and complete help desk software.

ngDesk is the next generation of free and complete help desk software.

Richpanel

Richpanel

par Richpanel

(1 avis)

All-in-one help desk software with real time Ecommerce integration. View and manage customer visits, orders and tickets.

All-in-one help desk software with real time Ecommerce integration. View and manage customer visits, orders and tickets.

Kiodesk

Kiodesk

par Roboeyelabs

(1 avis)

Kiodesk's powerful and flexible customer service platform scales to meet any business need from start-ups to large businesses.

Kiodesk's powerful and flexible customer service platform scales to meet any business need from start-ups to large businesses.

Artologik HelpDesk

Artologik HelpDesk

par Artisan Global Media

(0 avis)

HelpDesk Ticket Software for external/internal Support, Delegation, FAQ & Flexible & Easy request Registration, Efficient reports

HelpDesk Ticket Software for external/internal Support, Delegation, FAQ & Flexible & Easy request Registration, Efficient reports

GS/HelpDesk

GS/HelpDesk

par GroupSoft Systems

(0 avis)

Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino..

Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino..

SimplyDesk

SimplyDesk

par PCI

(0 avis)

Simplydesk vous permet de mettre en place rapidement un helpdesk adapté à votre environnement.

Simplydesk vous permet de mettre en place rapidement un helpdesk adapté à votre environnement.

RSTickets!Pro

RSTickets!Pro

par RSJoomla!

(0 avis)

Help Desk ticketing system with integrated knowledge base and department specifications.

Help Desk ticketing system with integrated knowledge base and department specifications.

E-Helpdesk Support

E-Helpdesk Support

par RK Software

(0 avis)

Helpdesk management system that provides ticket status tracking and performance reporting functionality.

Helpdesk management system that provides ticket status tracking and performance reporting functionality.

Hornbill Service Manager

Hornbill Service Manager

par Hornbill Corporate

(0 avis)

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.

Valuemation (ITSDM)

Valuemation (ITSDM)

par USU

(0 avis)

A modular, well-integrated suite for efficient support of your operational IT service management.

A modular, well-integrated suite for efficient support of your operational IT service management.

ReadyDesk

ReadyDesk

par ReadyDesk

(0 avis)

Web-based help desk software with live chat and remote desktop support.

Web-based help desk software with live chat and remote desktop support.

Rolodesk

Rolodesk

par Netmine Mobile Innovations

(0 avis)

Rolodesk is an Android app for Freshdesk. With Rolodesk's simple dialer & SMS UI, you can easily update & access tickets on the go.

Rolodesk is an Android app for Freshdesk. With Rolodesk's simple dialer & SMS UI, you can easily update & access tickets on the go.

appVuze

appVuze

par appVuze

(0 avis)

Help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike.

Help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike.

Crrux

Crrux

par i-nable Solutions

(0 avis)

Crrux provides a simple and universal way for users to securely share different items with specific people and teams.

Crrux provides a simple and universal way for users to securely share different items with specific people and teams.

Eve

Eve

par BlackBeltHelp

(0 avis)

AI-enabled chat bot for higher education sector that automates IT-related support tasks such as password resets.

AI-enabled chat bot for higher education sector that automates IT-related support tasks such as password resets.

Softeligent

Softeligent

par Softeligent

(0 avis)

A cloud based solution designed to help the enterprise improve business processes and manage IT assets.

A cloud based solution designed to help the enterprise improve business processes and manage IT assets.

uCare Help Desk

uCare Help Desk

par uCare

(0 avis)

Free and open source software that has a help desk for your business with agents, usergroups, search, filter, and assigned tickets.

Free and open source software that has a help desk for your business with agents, usergroups, search, filter, and assigned tickets.

CloudTASK

CloudTASK

par CloudTASK

(0 avis)

Help desk software with scheduled tasks, checkpoints, support desk, time keeping, customer policies, and a password vault.

Help desk software with scheduled tasks, checkpoints, support desk, time keeping, customer policies, and a password vault.

office24by

office24by

par Office24by7

(0 avis)

Office24by7 is a leading brand in the Cloud Telephony services industry. Our services include IVR System, Missed Call, Toll Free.

Office24by7 is a leading brand in the Cloud Telephony services industry. Our services include IVR System, Missed Call, Toll Free.

ThinkOwl

ThinkOwl

par ThinkOwl

(0 avis)

Multi-channel customer service software fully powered by artificial intelligence.

Multi-channel customer service software fully powered by artificial intelligence.

DataKnowl

DataKnowl

par Complexity Intelligence

(0 avis)

Cloud-based omnichannel platform designed for optimization and automation of customer service and engagement.

Cloud-based omnichannel platform designed for optimization and automation of customer service and engagement.

Simple IT Helpdesk

Simple IT Helpdesk

par Iconet

(0 avis)

Application web de gestion de parcs informatiques destinée aux services IT avec systèmes de tickets et d'inventaire.

Application web de gestion de parcs informatiques destinée aux services IT avec systèmes de tickets et d'inventaire.

HelpDesk and Knowledge Management

HelpDesk and Knowledge Management

par FirstOne Systems

(0 avis)

Complete help desk and knowledge management solution for businesses of all sizes, with built in reporting capabilities.

Complete help desk and knowledge management solution for businesses of all sizes, with built in reporting capabilities.

Ameyo FusionCX

Ameyo FusionCX

par Ameyo

(0 avis)

FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution

FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution

IOdesk

IOdesk

par Xenolith

(0 avis)

Online help desk software powered by AI, that supercharges your customer support and customer relations.

Online help desk software powered by AI, that supercharges your customer support and customer relations.

TicketLab

TicketLab

par BigBangThemes

(0 avis)

Manage and prioritize customer support tickets and requests easily and build a self-help forum to help customers with issues.

Manage and prioritize customer support tickets and requests easily and build a self-help forum to help customers with issues.

Thulium

Thulium

par Thulium

(0 avis)

Help desk solution with a built in voice menu, call queuing, customer identification, and call quality management.

Help desk solution with a built in voice menu, call queuing, customer identification, and call quality management.

Eagle Messaging

Eagle Messaging

par Eagle Messaging

(0 avis)

Best solution for Text, SMS, Custom Greeting of max. 60-minute, Reactive Chat, SMS Via Email, SMS Marketing, alert SMS, Voice Messaging

Best solution for Text, SMS, Custom Greeting of max. 60-minute, Reactive Chat, SMS Via Email, SMS Marketing, alert SMS, Voice Messaging

Milldesk

Milldesk

par Milldesk

(0 avis)

A software to manage and control help desk, a SaaS app, works with ticketing system, SLA, reports, knowlodge base and many features.

A software to manage and control help desk, a SaaS app, works with ticketing system, SLA, reports, knowlodge base and many features.

Trengo

Trengo

par Trengo

(0 avis)

Provides an team-inbox for companies to communicate with their clients via all kind of communications in one central place.

Provides an team-inbox for companies to communicate with their clients via all kind of communications in one central place.

Livecom 6G

Livecom 6G

par Livecom

(0 avis)

Web-based multichannel customer interaction management software to boost conversion rates and customer satisfaction.

Web-based multichannel customer interaction management software to boost conversion rates and customer satisfaction.

CloudSPRT

CloudSPRT

par CloudSPRT

(0 avis)

Help desk solution that allows you to directly interact with your customers rather than automating the process.

Help desk solution that allows you to directly interact with your customers rather than automating the process.

DeepDesk

DeepDesk

par INTODEEP

(0 avis)

DeepDesk is a modern, affordable, and complete solution to manage support requests, daily activities and organisational processes.

DeepDesk is a modern, affordable, and complete solution to manage support requests, daily activities and organisational processes.

ProProfs Help Desk

ProProfs Help Desk

par ProProfs

(0 avis)

ProProfs Help Desk is a feature-rich issue tracking software that enables online businesses to track customer issues, requests, bugs.

ProProfs Help Desk is a feature-rich issue tracking software that enables online businesses to track customer issues, requests, bugs.

Cention Contact Center

Cention Contact Center

par Cention Group

(0 avis)

Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.

Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.

Connex One

Connex One

par Connex One

(0 avis)

Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers

Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers

helppeople Cloud

helppeople Cloud

par helppeople

(0 avis)

Help desk software designed to optimize the technical support and management of the IT area.

Help desk software designed to optimize the technical support and management of the IT area.

Emma, Vera, James, Megan

Emma, Vera, James, Megan

par Actionable Science

(0 avis)

Virtual agents that use advanced NLP and machine intelligence to enable customers to have natural dialogue over messaging.

Virtual agents that use advanced NLP and machine intelligence to enable customers to have natural dialogue over messaging.

UserHorn

UserHorn

par UserHorn

(0 avis)

UserHorn - Online Helpdesk Ticketing System

UserHorn - Online Helpdesk Ticketing System

eDesk

eDesk

par Xsellco

(0 avis)

Built for eCommerce from the ground up, eDesk by xSellco gives online sellers the ability to streamline queries

Built for eCommerce from the ground up, eDesk by xSellco gives online sellers the ability to streamline queries

Helpninja

Helpninja

par Helpninja

(0 avis)

Simple and affordable help desk system. One price no matter how many people use the system.

Simple and affordable help desk system. One price no matter how many people use the system.

SteadyPoint Office 365 Help desk

SteadyPoint Office 365 Help desk

par SteadyPoint

(0 avis)

Office 365 SharePoint add-in to support customer/employees trouble tickets and fulfill their service requests.

Office 365 SharePoint add-in to support customer/employees trouble tickets and fulfill their service requests.