Logiciels helpdesk

Un logiciel helpdesk permet aux entreprises de répondre plus efficacement aux utilisateurs. Un logiciel de support peut vous aider avec des réponses aux questions techniques et fonctionnelles en fournissant des méthodologies améliorées pour le suivi des cas d'assistance, la gestion IT et le support du service client. L'intégration de ces éléments améliore la capacité des services clients à proposer une assistance rapide et efficace aux employés, aux utilisateurs finaux et aux clients. Cette solution peut également faciliter le flux de nouvelles informations des utilisateurs, contribuant ainsi à la base de connaissances existante d'une entreprise. Voir aussi : logiciel pour call centers et logiciel pour service client.

Pourquoi Capterra est gratuit

par Zendesk

(1 842 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. En savoir plus sur Zendesk Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. En savoir plus sur Zendesk

par SysAid Technologies

(103 avis)
Le Help Desk de SysAid propose un seul tableau de bord pour gérer tout votre support informatique. Vous trouverez tous les éléments essentiels dont vous avez besoin en un seul endroit, y compris un outil de gestion des tickets et des ressources informatiques, un portail en libre-service et plus encore. Installez votre Help Desk personnalisable facilement et rapidement à partir du cloud ou de logiciels téléchargeables localement. Avec plus de 15 ans d'expérience, SysAid a aidé plus de 100 000 administrateurs du monde entier. Obtenez une version d'essai gratuite dès maintenant. En savoir plus sur SysAid Gérez facilement toutes vos activités de Help Desk avec cette solution informatique éprouvée. Vous trouverez tous les éléments essentiels dont vous avez besoin dans un seul tableau de bord. En savoir plus sur SysAid
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. En savoir plus sur Salesforce Service Cloud With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective En savoir plus sur Salesforce Service Cloud

par TeamSupport

(658 avis)
TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. En savoir plus sur TeamSupport Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. En savoir plus sur TeamSupport

par Freshworks

(337 avis)
Freshservice est un helpdesk informatique en ligne, qui offre de nouvelles fonctionnalités. L'outil offre une expérience utilisateur agréable, ainsi que des fonctionnalités puissantes de cas d'assistance et de gestion des ressources, telles que la découverte automatique de nouvelles ressources, une gestion puissante de la configuration et une analyse d'impact améliorée. La gestion des incidents, des problèmes, des changements, des versions et des connaissances ne sont que quelques-unes des autres fonctionnalités qui font de Freshservice la solution adaptée aux besoins de votre organisation en matière de gestion informatique. En savoir plus sur Freshservice (Helpdesk gamifié + gestion des ressources) - les complications = Freshservice. En outre, le centre de service est aussi compatible ITIL. En savoir plus sur Freshservice
Qu'il s'agisse de gérer un pipeline de ventes ou de conclure des accords de développement commercial, SalesforceIQ CRM (solution de GRC) élimine les étapes fastidieuses et manuelles du travail grâce à la capture automatique des données, ce qui permet de revenir aux relations qui importent le plus à l'entreprise. Les algorithmes de SalesforceIQ utilisent la science des données pour faire apparaître des informations cachées dans les e-mails, invitations et autres sources. En savoir plus sur Salesforce Essentials Il s'agit d'un logiciel de CRM qui élimine la saisie manuelle des données et utilise la science des données pour permettre aux utilisateurs de prendre de meilleures décisions. En savoir plus sur Salesforce Essentials

par Freshworks

(1 290 avis)
Freshdesk est une solution d'assistance qui offre tout ce dont vous avez besoin pour fournir un service client exceptionnel. Gérez toutes vos conversations clients au même endroit, quelle que soit la source (e-mail, téléphone ou réseaux sociaux), afin de pouvoir fournir une assistance à la fois personnelle et rapide. Parce que Freshdesk est facile à utiliser, vous pouvez vous concentrer sur ce qui compte le plus : l'assistance aux clients. Grâce à des fonctionnalités telles qu'un système avancé de gestion des dossiers et des automatisations intelligentes, satisfaire les clients n'a jamais été aussi facile. En savoir plus sur Freshdesk Un logiciel web de service client apprécié par plus de 100 000 entreprises dans le monde. En savoir plus sur Freshdesk
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. En savoir plus sur LogMeIn Rescue Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. En savoir plus sur LogMeIn Rescue

par ManageEngine

(115 avis)
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. En savoir plus sur ServiceDesk Plus Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. En savoir plus sur ServiceDesk Plus

par Giva

(21 avis)
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. Highly customizable without programming or consultants. En savoir plus sur Giva The Apple MAC of help desk. En savoir plus sur Giva
MSP Anywhere est un logiciel de contrôle à distance basé sur le web pour les entreprises de services informatiques qui doivent résoudre leurs problèmes rapidement et à distance. Il offre une conversation bidirectionnelle en direct, un temps de connexion moyen de 5 secondes, des sessions distantes réactives et d'excellents outils d'assistance à distance tels que l'observateur d'événements Windows et la ligne de commande. MSP Anywhere est 100 % basé sur le cloud et est facile à essayer, acheter et utiliser. En savoir plus sur Solarwinds Take Control MSP Anywhere est un logiciel de contrôle à distance rapide et fiable qui vous permet d'offrir une excellente assistance à distance à vos clients des services informatiques. En savoir plus sur Solarwinds Take Control

par TOPdesk

(21 avis)
TOPdesk is one of the fastest-growing service management providers worldwide, with offices in 10+ countries. We have over 4500 customers worldwide, supported by 600 specialists, from developers to consultant and support. Our goal? Guide you towards service excellence: making your Service Management smarter, easier and more fun. En savoir plus sur TOPdesk ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. En savoir plus sur TOPdesk

par Front

(94 avis)
Il s'agit du logiciel helpdesk le plus rapide. Front est rapide et aussi simple qu'une messagerie électronique e des courriers électroniques. Il permet à vos équipes de gérer tous les messages de vos clients à partir d'une seule plateforme collaborative et de répondre aux messages sur les canaux de communication utilisés par ceux-ci (e-mail, chat, réseaux sociaux, SMS). Offrez un excellent service client, avec plus de responsabilité et de transparence à l'aide d'affectations de messages, de la détection de collision et d'automatisations. Vous pouvez ainsi répondre 2 à 3 fois plus vite aux clients. En savoir plus sur Front App Transformez votre courrier électronique en une solution d'assistance. Rapide et aussi simple qu'une messagerie électronique, cette solution vous offre également les outils dont vous avez besoin pour réduire les temps de réponse des agents. En savoir plus sur Front App

par Dixa

(7 avis)
Dixa est un logiciel helpdesk qui offre une expérience de support client particulièrement simple par e-mail, chat et téléphone, le tout sur une interface conçue pour les équipes et les entreprises orientées client. Obtenez des statistiques de performances en temps réel pour les affichages muraux, un routage avancé sur tous les canaux de communication, des numéros d'identification de conversation uniques, des réponses rapides, des automatisations, un rappel et bien plus encore. Faites le tour sur le site, essayez gratuitement ou programmez une démo pour voir comment Dixa peut améliorer votre expérience agent et client ! En savoir plus sur Dixa Dixa est un logiciel helpdesk qui offre une expérience de support client particulièrement simple par e-mail, chat et téléphone, le tout depuis votre navigateur. En savoir plus sur Dixa
Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser. Construit sur Atlassians Jira, le leader du marché pour aider les équipes à faire leur travail, le centre de service Jira offre une expérience de service sans effort, s'adapte à vos besoins, avec des prix et un temps de mise en place à une fraction de ceux offerts par les concurrents. En savoir plus sur Jira Service Desk Remodelez ce que cela signifie pour votre entreprise sur https://www.atlassian.com/service-desk En savoir plus sur Jira Service Desk

par Alloy Software

(31 avis)
Atteindre des niveaux de service élevés tout en répondant aux besoins des clients est primordial pour toute organisation informatique. C'est la raison pour laquelle il existe une solution de helpdesk intuitive et facile à utiliser avec une base de connaissances étroitement intégrée et un portail en libre-service. Ajoutez à cela l'intégration de la gestion des ressources et la souplesse des flux de travail intelligent et vous obtenez une solution de gestion informatique complète. En savoir plus sur Alloy Navigator Alloy Navigator est une solution réelle superbement conçue pour des clients réels, construite par des informaticiens réels comme vous. En savoir plus sur Alloy Navigator

par Cayzu

(31 avis)
Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. En savoir plus sur Cayzu Cayzu is the #1 solution for INTERNAL HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. En savoir plus sur Cayzu

par QualityUnit

(656 avis)
LiveAgent est le logiciel d'assistance téléphonique le plus noté et le plus apprécié par les PME. Des sociétés telles que BMW, Yamaha, Huawei, Orange ou Forbesfone utilisent LiveAgent pour satisfaire 150 millions d'utilisateurs dans le monde entier. Joignez-vous à eux et obtenez un avantage concurrentiel. Commencez avec la version d'essai de 14 jours, aucune carte de crédit ni aucun contrat n'est nécessaire. LiveAgent est un logiciel d'assistance multicanal riche en fonctionnalités avec plus de 170 fonctions d'assistance, comme le chat en direct, l'assistance téléphonique, l'intégration de réseaux sociaux, le portail d'assistance et une API. En savoir plus sur LiveAgent LiveAgent aide les entreprises à prospérer dans le service client. Un excellent service client commence par un excellent logiciel de service client. En savoir plus sur LiveAgent

par LiveHelpNow

(66 avis)
LiveHelpNow est une suite logicielle de service client dotée de nombreuses fonctions d'assistance, notamment : le chat en direct, la gestion des tickets par e-mail, une base de connaissances et la gestion des appels. LiveHelpNow vous permet d'interagir avec les visiteurs de votre site, d'augmenter vos ventes et d'offrir un support supérieur. Il est possible d'utiliser LiveHelpNow en déplacement ou encore d'intégrer le compte Twitter de l'entreprise. En savoir plus sur LiveHelpNow Suite LiveHelpNow est une suite logicielle de service client dotée de nombreuses fonctions d'assistance, notamment : le chat en direct, la gestion des tickets par e-mail, une base de connaissances et la gestion des appels. En savoir plus sur LiveHelpNow Suite
#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE! En savoir plus sur everything HelpDesk #1 for Schools and State & Local Government (*Blackboard® partner)! Simplify ticket submission and automate workflow and reporting En savoir plus sur everything HelpDesk

par NinjaRMM

(42 avis)
NinjaRMM is the next-gen PROACTIVE IT service desk. Get real-time performance data from your clients' or teams' machines and be alerted of potential problems and bottlenecks. Solve your IT problems before they come to you. Built on an easy and intuitive cloud-based platform with a robust set of features, you can get up and running in 5 minutes, no servers required. En savoir plus sur NinjaRMM NinjaRMM is the ultimate help desk platform for resolving your clients' issues with speed and simplicity. En savoir plus sur NinjaRMM
Intelligent Service Management est une suite de gestion de services robuste et complète qui est simple, abordable et facilitée par Luma, l'agent de support virtuel avec l'intelligence artificielle. La solution réduit les efforts d'assistance et améliore l'expérience de l'utilisateur final. Avec l'aide de la configuration sans code et de l'automatisation du service glisser-déposer, la personnalisation est facile et l'administration est minimale. L'interface conversationnelle basée sur Lumas AI comprend l'intention des utilisateurs, s'assurant que les demandes sont exploitables. En savoir plus sur Intelligent Service Management Intelligent Service Management est une suite de gestion de services robuste et complète, assistée par Luma Virtual Agent avec IA. En savoir plus sur Intelligent Service Management

par Wrike

(1 293 avis)
Wrike est un logiciel de gestion de travail en ligne qui aide votre équipe à rationaliser les demandes de bogues entrantes à l'aide de formulaires intégrés, à affecter automatiquement les équipes adaptées et à suivre la progression sur les calendriers ou les tableaux Kanban. Avec cette solution, vous serez capable de créer et de déléguer des tâches, de suivre les délais, de visualiser vos plans sur le diagramme de Gantt et de partager des rapports. Wrike propose également des fonctionnalités avancées telles que des workflows personnalisés, des mesures de sécurité avancées, un accès restreint aux données, etc. Ce logiciel est idéal pour les équipes de plus de 20 personnes. En savoir plus sur Wrike Rationalisez les demandes entrantes, suivez l'avancement du travail et gérez les projets informatiques avec Wrike. Idéal pour les équipes de plus de 20 personnes. En savoir plus sur Wrike

par Vision Helpdesk

(27 avis)
Vision Helpdesk propose des outils de service client : 1) Logiciel d'assistance téléphonique (assistance téléphonique multicanal) 2) Assistance téléphonique satellite (assistance téléphonique multiclient) 3) Centre de service (assistance téléphonique ITIL/ITSM) Le support client tout-en-un par assistance téléphonique Vision Helpdesk vous permet de centraliser la egstion de différents canaux tels que les e-mails, les formulaires web, Twitter, Facebook et les appels. Vision Helpdesk est déjà utilisé par plus de 8 000 entreprises du monde entier. En savoir plus sur Vision Helpdesk Vision Helpdesk propose des outils d'assistance téléphonique, d'assistance téléphonique multiclients ou satellites et des logiciels de centres de service ITIL pour les entreprises de toutes tailles. En savoir plus sur Vision Helpdesk
ISL Light est une solution de bureau à distance basée sur le web qui permet d'accéder et de contrôler tout ordinateur Windows, Mac ou Linux en quelques secondes à partir de tout ordinateur ou appareil mobile ou de fournir une assistance technique ad hoc aux utilisateurs d'appareils mobiles. Partage d'écran multiplateforme, sécurisé, à haute vitesse, basé sur le cloud ou sur site. ISL Light fait partie du progiciel ISL Online tout-en-un qui inclut dans une même licence l'assistance à distance, l'accès à distance, le chat en direct et un logiciel de conférence web. En savoir plus sur ISL Light Remote Desktop Il s'agit d'une solution basée sur le web qui permet de se connecter à tout ordinateur ou appareil mobile. Partage d'écran multiplateforme, sécurisé et à haute vitesse. En savoir plus sur ISL Light Remote Desktop

par Atlassian

(105 avis)
Adopté par les équipes de développement et d'exploitation de plus de 2 500 organisations à travers le monde, OpsGenie fournit des solutions de gestion des alertes et des astreintes permettant aux entreprises de répondre efficacement à leurs problématiques IT ou DevOps. OpsGenie permet aux équipes de développer des plans de réponse aux incidents, de collaborer et de coordonner les actions de réponse ainsi que d'analyser l'efficacité des réponses. Découvrez pourquoi OpsGenie est la solution de routage d'alertes et de gestion des incidents qui enregistre la croissance la plus rapide sur le marché - www.opsgenie.com En savoir plus sur Opsgenie OpsGenie est une solution de gestion des alertes et des astreintes destinée aux développeurs et aux équipes d'exploitation, conçue pour informer les bonnes personnes au bon moment. En savoir plus sur Opsgenie

par OTRS

(52 avis)
OTRS is a fully-managed service management suite for help desks that includes ticketing, automation and notification. It can be configured to match your help desk's needs with features such as ITIL processes, CMDB, SLA management or corporate security process management. It's an ideal solution for help desks that want to streamline communication, track and identify trends and deliver top-quality service to their customers. Try OTRS today. En savoir plus sur OTRS Fully-managed service management suite that aids help desks in delivering fast, efficient service. En savoir plus sur OTRS

par TechExcel

(3 avis)
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations. En savoir plus sur ServiceWise ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be. En savoir plus sur ServiceWise

par Monitor 24-7

(6 avis)
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center En savoir plus sur IncidentMonitor Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available En savoir plus sur IncidentMonitor

par elevio

(11 avis)
Elevio rend vos produits plus faciles à apprendre. Amélioration de la rétention, tout en réduisant vos charges d'assistance. Ils réunissent votre offre d'assistance existante pour offrir une expérience tout-en-un à vos clients, en améliorant la formation de vos clients et en fournissant une assistance à la demande à vos clients, à l'endroit et au moment opportuns. Plus de 500 entreprises comme Atlassian, Heap, Adroll et Dell utilisent elevio pour améliorer l'éducation des clients et réduire les charges d'assistance. Profitez de la version d'essai gratuite de 14 jours En savoir plus sur elevio Aidez les clients à s'aider eux-mêmes ! Elevio fournit une assistance en libre-service à la demande à vos clients, à l'endroit et au moment opportuns. En savoir plus sur elevio
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems En savoir plus sur HelpOnClick Live Chat Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! En savoir plus sur HelpOnClick Live Chat

par Kaseya

(14 avis)
Tout ce dont vous avez besoin pour gérer votre entreprise informatique - le tout à un prix bas. Kaseya BMS est la solution de gestion d'entreprise la plus fonctionnelle sur le marché aujourd'hui, conçue pour prendre en charge toutes les exigences back-end de votre entreprise informatique : Centre de service, CRM, finance, gestion de projet, facturation, suivi du temps et des notes de frais, gestion des stocks et plus encore. Commencez votre version d'essai gratuite ! En savoir plus sur Kaseya BMS En savoir plus sur Kaseya BMS

par SupaTools

(12 avis)
SupaDESK is a fully integrated ITSM solution based on ITIL principles. It offers full Service Desk functionality including Incident, Request, Problem, Service and SLA Management. There is built-in Active Directory integration, Service Catalog and Self-Service interface. A mobile app is also available for remote ticket management. Can be integrated with SupaCMDB module to provide full asset management solution. En savoir plus sur SupaDESK Service Desk software based on ITIL principles with integrated CMDB. SaaS or on-premise deployment - low cost! En savoir plus sur SupaDESK

par QuestDesk Solutions

(11 avis)
Close tickets faster through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary. Improve consistency and control with workflow automation that guides your Service Desk technicians through your preferred processes, automating emails and other backend actions. En savoir plus sur QuestDesk Solutions An enterprise-level service management solution designed for organizations of all sizes. En savoir plus sur QuestDesk Solutions

par Nextiva

(169 avis)
Nextiva Chat allows you to increase revenue, deliver faster service, and boost efficiency. Interact with your customers and prospects proactively with Proactive Chat. You can easily talk to hesitant visitors, initiating a conversation without a click. Increase efficiency with chat scheduling, text shortcuts, and unlimited queues. Seamlessly integrate with other Nextiva products for a full view of customers. En savoir plus sur Nextiva Nextiva Chat allows you to increase revenue, deliver faster service, & boost efficiency. Easily interact with customers and prospects. En savoir plus sur Nextiva

par Gritware

(3 avis)
Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. Simple Clean 100% Web Based Interface. En savoir plus sur Web Tracks Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more. En savoir plus sur Web Tracks

par Issuetrak

(155 avis)
At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries & departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Easy implementation & web, mobile, & email submission. With automated ticket assignment & escalation, custom forms & user-defined fields, at-a-glance dashboard metrics & detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. En savoir plus sur Issuetrak Issuetrak helps you manage tickets & requests from start to resolution. Flexible, customizable, & easy to use. Cloud or on-premise. En savoir plus sur Issuetrak

par Kustomer

(8 avis)
Customer Friendships are created with Kustomer. We are the next-gen platform for Customer Management, Service, and Support. Used by people-first brands like Away, Glossier, and Ring. Kustomer enables you to know everything about customers and their journeys. It tracks every purchase made, product returned, ad clicked on or comments made on social; presenting it on a beautiful, always in context, omni-channel timeline view for the agent, so that they consistently deliver white glove service. En savoir plus sur Kustomer Customer Friendships are created with Kustomer. We are the next-gen platform for Customer Management, Service, and Support. En savoir plus sur Kustomer

par Net Help Desk

(21 avis)
NetHelpDesk is a UK based company, which provides ITIL aligned help desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, CMDB, service catalogue, telephony integration, mobile apps. En savoir plus sur NetHelpDesk NetHelpDesk is a UK based company, which provides help desk software that can be installed on premise or in the cloud. En savoir plus sur NetHelpDesk

par ConnectWise

(1 165 avis)
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. En savoir plus sur ConnectWise Control ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. En savoir plus sur ConnectWise Control

par PhaseWare

(64 avis)
PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations. En savoir plus sur Tracker Powerful, affordable and fully configurable help desk software solution. En savoir plus sur Tracker

par Inflectra

(3 avis)
Ce logiciel de support client va faire des heureux. Avec KronoDesk, contentez-vous de soutenir et d'aider vos clients sans avoir besoin de configurer aucun outil. À la fois esthétique et puissant, KronoDesk va faire le bonheur de vos clients, car la rapidité de son service de support leur permet d'optimiser le temps d'utilisation de votre produit. KronoDesk offre également à vos clients la possibilité de résoudre les problèmes de manière autonome et son puissant système de génération de tickets leur permet de vous contacter de n'importe où. En savoir plus sur KronoDesk Système de support client intégré qui comprend un système de tickets d'assistance et des forums de support client dans une interface utilisateur unique. En savoir plus sur KronoDesk

par Supportbench Services

(12 avis)
Supportbench helps you manage your customers in a way that makes sense to you. Supportbench is a multi-channel support platform that is as easy to use as email, as powerful as an enterprise crm, as simple to use as a ticketing system, and affordable. With data from all channels in one place, you are able to track and measure whats important to make better business decisions. Supportbench offers companies the freedom to tailor their support system to the way they want to work. En savoir plus sur Supportbench Supportbench is a multichannel support platform that allows companies to seamlessly communicate, track, and measure performance. En savoir plus sur Supportbench
Vizor is a comprehensive helpdesk issue tracking system for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. Vizor ServiceDesk is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Click here to test drive now. En savoir plus sur Vizor HelpDesk & IT Assets Comprehensive helpdesk issue tracking for IT end user and customer support. En savoir plus sur Vizor HelpDesk & IT Assets

par GrexIt

(30 avis)
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like [email protected] or [email protected] without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. En savoir plus sur Hiver Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts. En savoir plus sur Hiver
Dude Solutions Help Desk offers a new way for IT teams to work. With streamlined workflows, high-level visibility and data insights, Help Desk empowers technicians to own their work and create a better experience for their users. From request to completion, take control over your work and take back time in your day. Help Desk is a cloud-based IT service support management (ITSSM) solution. En savoir plus sur Dude Solutions Help Desk With streamlined workflows, high-level visibility and data insights, Dude Solutions Help Desk offers a new way for IT teams to work. En savoir plus sur Dude Solutions Help Desk

par Alcea Tracking Solutions

(3 avis)
FIT HelpDesk fait partie intégrante d'un système de suivi complet qui donne aux entreprises un avantage compétitif. Plus qu'un simple outil d'assistance téléphonique, cette plateforme de suivi tout-en-un offre à votre entreprise la possibilité de fournir des temps de réponse plus rapides, d'augmenter la productivité et d'assurer la bonne prise en charge des problèmes. À l'aide des puissantes règles de workflow FIT qui permettent de signaler les incidents moins performants que les normes établies, les problèmes sont suivis de près via les notifications d'urgence. En savoir plus sur Alcea HelpDesk FITHelpDesk est un système de suivi complet qui inclut le suivi des problèmes, une base de connaissances ainsi que le suivi des contrats et des opportunités. En savoir plus sur Alcea HelpDesk

par Actionable Science

(3 avis)
As Artificial Intelligence technology evolves it's worth a closer look at what chatbots can do to provide better end-user support on IT help desk requests. Built on Microsoft technologies, Actionable Science's IT Helpdesk Chatbots expedite the IT help to your employees and boost organizational productivity. En savoir plus sur Virtual Workforce Actionable Science's IT Helpdesk Chatbots expedite the IT help to your employees and boost organizational productivity. En savoir plus sur Virtual Workforce

par AppSphere

(2 avis)
Make PowerShell a real solution. For you and your team. ScriptRunner uses PowerShell to automate and delegate daily tasks intelligently, easily and securely. Especially the ones that keep you from your job. It simplifies the use of PowerShell for administrators, the service desk and end users. That makes ScriptRunner an essential part of a fully automated IT infrastructure. Not tomorrow but today. En savoir plus sur ScriptRunner ScriptRunner is the leading all-in-one solution for PowerShell. Automate and delegate many tasks with PowerShell and ScriptRunner. En savoir plus sur ScriptRunner
Le logiciel d'assistance HubSpot facilite la gestion des clients ainsi que leur contact. Il comprend une base de connaissances, une solution proactive pour aider les clients à s'aider eux-mêmes ; des opinions clients, des enquêtes et des informations pour vous fournir un aperçu de la satisfaction des clients ainsi que le reporting et l'automatisation de tous les outils pour aider à faire évoluer et améliorer les résultats positifs. Associez Service Hub et Sales and Marketing Hub pour prendre en charge l'intégralité du parcours client dans HubSpot. En savoir plus sur HubSpot Service Hub Organisez votre équipe, créez des solutions client proactives et tenez compte de la satisfaction de vos clients avec HubSpot Service Hub. En savoir plus sur HubSpot Service Hub
When dealing with a cyber attack, you need to shut it down immediately. Limit the damage by contacting your employees with secure, off-network alerts. Using machine learning, artificial intelligence and data science, we pull employee contact info from your company's HRIS to ensure that your contact database is always 100% accurate. You never have to worry about not reaching an employee again with AlertFind's SmartContact feature. En savoir plus sur AlertFind The only IT alerting system with a guaranteed 100% complete contact database. Reach employees quickly with secure, off-network alerts. En savoir plus sur AlertFind

par Bitrix

(275 avis)
Bitrix24 est le logiciel gratuit n° 1 pour helpdesk et centres d'appels fourni avec un CRM. Il est utilisé par 4 millions d'entreprises dans le cloud et sur site (accès au code open source). Ce centre d'appels omnicanal gratuit vous permet de communiquer avec vos clients par e-mail, téléphone, chat en direct, réseaux sociaux et messageries mobiles. Il est entièrement gratuit pour les équipes comprenant jusqu'à 12 agents d'assistance. En savoir plus sur Bitrix24 Bitrix24 est le logiciel gratuit n° 1 pour helpdesk et centres d'appels fourni avec un CRM. Bitrix24 est utilisé par 4 millions d'entreprises dans le cloud et sur site. En savoir plus sur Bitrix24
Splashtop On-Demand Support (SOS) with Mobile is a cost effective, best-in-class, attended quick support solution for help desks, MSPs and IT pros. Connect to your users Windows, Mac, and now iOS and Android devices with a simple session code En savoir plus sur Splashtop On-Demand Support Splashtop On-Demand Support (SOS) is a cost effective, best-in-class, attended quick support solution for help desks, MSPs and IT pros En savoir plus sur Splashtop On-Demand Support

par Agile CRM

(292 avis)
Les logiciels helpdesk d'Agile CRM offrent les fonctionnalités nécessaires pour augmenter la satisfaction des clients et développer l'activité. Il s'agit de la solution idéale pour les petites entreprises, mais cependant suffisamment évolutive pour soutenir les grandes entreprises. Il est également possible de tirer parti du logiciel helpdesk d'Agile pour le support informatique, la gestion des installations ou même à des fins éducatives. Les possibilités sont infinies. En savoir plus sur Agile CRM Agile CRM est une suite complète de ventes, de marketing et de services conçue pour permettre aux PME de vendre et de commercialiser comme les sociétés du classement Fortune 500. En savoir plus sur Agile CRM

par Harmony Business Systems

(13 avis)
HarmonyPSA prend en charge l'entièreté du cycle de vie de l'entreprise, de la génération de leads au renouvellement des contrats. Il est spécifiquement conçu pour les sociétés spécialisées dans le logiciel et pour les prestataires de services. Il automatise les processus commerciaux sur une plateforme unique, disponible en cloud ou depuis n'importe quel appareil. En savoir plus sur HarmonyPSA L'outil d'automatisation des services professionnels nouvelle génération. Package PSA complet pour les sociétés commerciales et les entreprises spécialisées dans le logiciel. En savoir plus sur HarmonyPSA

par Paldesk

(6 avis)
Paldesk est un logiciel de helpdesk et de billetterie conçu pour les équipes de support client. Résolvez les problèmes avec des tickets et donnez satisfaction aux visiteurs et clients de votre site web. Outil en temps réel et proactif, il est idéal pour répondre aux questions difficiles et fournir un soutien extraordinaire. Rassemblez vos clients dans un même lieu à partir de plusieurs canaux, établissez des relations significatives et encouragez-les à nouer des partenariats fructueux. Commencez dès maintenant, c'est gratuit. En savoir plus sur Paldesk Logiciel de helpdesk et de billetterie conçu pour les équipes de support client. Résolvez les problèmes en direct grâce à la billetterie proactive via plusieurs canaux. En savoir plus sur Paldesk

par Unymira USU

(0 avis)
Smart Link is the self-service software that establishes a smart connection between IT end users and IT Support. All IT-related information and support functions are pooled in a single channel. Unymira Smart Link is always the first point of contact for IT end users regardless of whether error messages, IT-related questions or service requests are involved. Unymira Smart Link works across all channels of communication; on every desktop PC, notebook, tablet and Smartphone. En savoir plus sur Smart Link Smart Link An intelligent self-service solution aimed at helping employees resolve IT issues En savoir plus sur Smart Link

par SutiSoft

(3 avis)
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions. Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.

par AnyDesk Software

(152 avis)
AnyDesk is the world's fastest remote desktop software on the market, ideal for desktop sharing, remote support and web presentation. AnyDesk is the world's fastest remote desktop software on the market, ideal for desktop sharing, remote support and web presentation.

par Zendesk

(1 842 avis)
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal

par Zendesk

(1 842 avis)
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

par Zendesk

(1 842 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 842 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 842 avis)
Zendesk développe des logiciels de centre de services pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. En plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients. Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.

par Zendesk

(1 842 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 842 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

par Zendesk

(1 842 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

par Zendesk

(1 842 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 842 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 842 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

par Zendesk

(1 842 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 842 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 842 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 842 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par QuickBase

(182 avis)
Your help desk didn't come out of the box, so why would you rely on pre-packaged software to run it? QuickBase is the most flexible and user-friendly solution for building a robust, scalable Help Desk tracking app. Find out why more than half of the Fortune 100 trust QuickBase to help manage their processes exactly. QuickBase is the most flexible and user-friendly solution for building a robust, scalable Help Desk tracking app.

par Kayako

(143 avis)
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.

par Enhancesoft

(35 avis)
Un système de support client open source qui organise, gère et archive les demandes de soutien entrantes. Un système de support client open source qui organise, gère et archive les demandes de soutien entrantes.

par Help Scout

(143 avis)
Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers. Help Scout is a web-based help desk designed for a great customer experience.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.

par Gorgias

(12 avis)
Gorgias is the highest-rated customer service and live chat helpdesk for Shopify and Shopify Plus stores. See customer support requests from email, live chat, phone, and social media in one place. Edit/refund orders, cancel subscriptions, award loyalty points, and more in one click. Use templates, automations, rules, and macros to cut support time. Your support team will be more productive and your customers will love you. Get a demo today to see how it works. Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify stores.

par Requestor Technologies

(7 avis)
Requestor est une application web très flexible qui offre une large gamme de scénarios pour le service d'assistance et le centre de service dans des environnements d'entreprises de toutes tailles. Cette application fournit un centre efficace pour toutes les demandes émanant de clients ou d'employés et de n'importe quelle source ; il peut être configuré dans le Cloud ou sur un serveur sur site. Requestor est une application web très flexible qui offre une large gamme de scénarios pour le service d'assistance et le centre de service.

par Help Desk Technology International

(1 avis)
ServicePRO est une plateforme de centre de service complète et facile à installer qui permet de mettre en œuvre instantanément les meilleures pratiques du secteur. ServicePRO est 100 % web et peut être installée sur votre site ou hébergé dans son propre cloud. Développée depuis plus de 20 ans, la plateforme ServicePRO est un ensemble robuste d'outils axés sur la prestation de services métier, la collaboration, la sécurité et la productivité. Depuis le premier jour, sa mission a consisté à créer un plan de travail garantissant que le travail soit fait. Logiciel web pour centres de services prenant en charge la gestion des flux de travail, l'analytique de données, la gestion des documents et la gestion des ressources.

par LiveZilla

(11 avis)
LiveZilla inclut un logiciel de chat en ligne avec une assistance multisite, une surveillance des visiteurs et un système d'assistance qui permet non seulement d'intégrer les courriels que vous recevez des clients, mais aussi les messages de Twitter et Facebook dans votre système de billetterie. Logiciel de chat en ligne avec prise en charge de plusieurs sites web, surveillance des visiteurs et fonctionnalité de messagerie hors ligne.

par RepairShopr

(87 avis)
Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops. Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.

par HappyFox

(66 avis)
HappyFox est un logiciel de support client web hébergé dans le cloud. Il permet de suivre et de gérer toutes les demandes de support client sur plusieurs canaux, tels que les e-mails, les discussions, les réseaux sociaux et les téléphones, dans un système centralisé de prise en charge des tickets. L'intégration avec d'autres applications web telles que le CRM, les chats en direct, les applications vocales et de bug tracking en font un service d'assistance pratique. Des requêtes de support client similaires peuvent être gérées à l'aide d'actions prédéfinies et de règles intelligentes pour automatiser les réponses. Les forums communautaires aident les clients à se connecter. Un logiciel de tickets d'assistance technique vous aide à éliminer les engorgements et à gérer facilement vos requêtes de support client à partir de plusieurs canaux.

par iSupport Software

(31 avis)
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.

par Helpshift

(27 avis)
Helpshift est la plateforme de support client pour mobile leader du secteur. Leur kit de développement logiciel (SDK) tout-en-un s'intègre à votre application pour fournir des FAQ interrogeables, une messagerie dans l'application et une gestion des cas d'assistance pour le CRM. Adapté aux entreprises, Helpshift permet de transmettre des messages à plus de 500 millions d'utilisateurs actifs mensuels, dans plus de 3 500 applications en direct sur iOS et Android, et plus de 100 millions d'interactions et de conversations mobiles mensuelles. Des entreprises comme Microsoft, Target, Viacom et Zynga utilisent Helpshift pour offrir une expérience inégalée de support client intégré dans l'application. Helpshift est la plateforme mobile intégrée leader en termes d'assistance téléphonique et de support client.

par ClickDesk

(18 avis)
Application d'engagement client multicanal basée sur le web, qui offre un chat en direct, un service d'assistance, un navigateur et une barre d'outils pour la communication sociale. Application d'engagement client multicanal basée sur le web, qui offre un chat en direct, un service d'assistance, un navigateur et une barre d'outils pour la communication sociale.

par RTI Software

(0 avis)
Système d'assistance/help desk qui inclut le suivi des défauts, l'intégration e-mail, la gestion du temps et bien plus encore.
Solution logicielle helpdesk complète et conviviale basée sur les appareils, qui offre des fonctionnalités permettant d'automatiser les tâches de gestion répétitives, ainsi que de gérer les incidents liés aux problèmes de l'utilisateur ou du système.
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective

par Deskero

(84 avis)
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands. Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.

par Axios Systems

(2 avis)
Axios Systems est le premier fournisseur mondial de solutions de gestion des services informatiques (ITSM). Le logiciel assyst ITSM, entièrement aligné sur tous les processus ITIL, fournit continuellement de la valeur métier aux organisations du monde entier. Le produit Service Catalog aide les organisations à gérer leur hiérarchie de services de manière rapide et efficace, avec un minimum de ressources et offre une gestion du cycle de vie des services, de bout en bout. La solution logicielle de gestion des services informatiques basée sur les meilleures pratiques au monde.

par Klemen Stirn

(1 avis)
Logiciel helpdesk qui permet aux partenaires clients de résoudre les requêtes de leurs clients. Le logiciel peut être déployé sur site ou dans le Cloud. Logiciel helpdesk qui permet aux partenaires clients de résoudre les requêtes de leurs clients. Le logiciel peut être déployé sur site ou dans le Cloud.
Cross-channel solution that covers contact center, web, and social aspects of customer service experience. Cross-channel solution that covers contact center, web, and social aspects of customer service experience.

par OMNINET

(7 avis)
OMNITRACKER is one of the leading software systems in IT Service Management across Europe with in excess of +600 customer installations and more than 50.000 concurrent users. OMNITRACKER is famous for its flexibility and high integration potential. The ITIL-compliant OMNITRACKER ITSM Center application supports 14 processes of the ITIL V3 Edition 2011 framework and has been awarded by leading subject matter expert organizations like Pink Elephant, Axelos / OGC and Serview OMNITRACKER is a universal platform for business processes on which all OMNITRACKER applications are based.

par SolarWinds

(98 avis)
With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use and perfect for SMBs.

par nanoRep

(5 avis)
In the Age of the Customer we bridge the gap between businesses and consumers by breaking down barriers of communication and knowledge. Our unique solution lets your customers feel they are understood and supported via a real-time, personalized conversation across the customer journey. In addition to website, mobile, and agent-facing CRM deployments, nanorep can integrate with popular messaging platforms, creating seamless customer experiences across every touch point in the digital journey. nanorep is a digital self-service solution that provides personalized guidance to every consumer at their moment of need, on any device

par Cingo

(0 avis)
Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers. Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.

par TeamDynamix

(5 avis)
TeamDynamix offers a single work management platform for project, portfolio, and service management. The TeamDynamix suite of project and ticket tracking, reporting, and portfolio management software provides the tools necessary for successful IT governance, resource management, and service desk management. TeamDynamix is used by organizations in Higher Education, K-12, and State & Local Government. Project, portfolio and service management solutions in a single work management platform.

par Teamwork.com

(92 avis)
Riche en fonctionnalités, Teamwork Desk vous aide à gérer votre communication entrante et chaque cas d'assistance, depuis sa création jusqu'à sa résolution, tout en restant invisible aux clients. Desk est un centre de support complet pour la communication entrante et la création de documents d'aide qui vous permet d'être opérationnel 24h/24 et 7j/7. Mesurez ce qui compte : la satisfaction de votre client, la productivité de votre équipe et vos canaux de trafic. Intégration fluide avec Teamwork Projects et les outils que vous connaissez et aimez déjà. Teamwork Desk dispose de toutes les fonctionnalités dont votre équipe a besoin pour fournir un support client hors pair avec une touche personnelle.

par Fizzy Software

(4 avis)
Interakt is an All-In-One Customer Engagement and Support platform which simplifies your concerns for capturing new leads, engaging, nurturing and retaining your existing leads and users and support all your visitors and customers from one single platform, which also gives you a detailed summary of your website activities right at the tip of your thumb. Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard.

par OneDesk

(2 avis)
Logiciel à la demande conçu pour faciliter la prestation de services et la collaboration pour le développement de produits. Les principales applications comprennent la surveillance des réseaux sociaux, le service client et le service d'assistance, la gestion des commentaires clients, la gestion des besoins et la gestion de portefeuille de projets avec une couche de collaboration sociale et de puissantes applications d'automatisation. Avec OneDesk, vous allez créer le bon produit ou service plus rapidement et plus efficacement. Inscrivez-vous pour une démo gratuite aujourd'hui ! Logiciel à la demande pour faciliter la prestation de services et la collaboration pour le développement de produits. Inclut la gestion de la rétroaction des clients et plus

par Brand Embassy

(1 avis)
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service top rated by customers such as T-Mobile, Vodafone, Alibaba, and Puma in 30+ countries. Brand Embassy helps companies to accelerate the digital transformation of contact centers in an agile and scalable manner. See more at www.brandembassy.com. Brand Embassy is a customer service software designed to deliver human connections at scale.

par OnyakTech

(0 avis)
Optional DotNetNuke module for Help Desks, CRM, Software Releases, Knowledge Base, Project Management, Issue Tracking, Time Tracking, Task Manager and more! DotNetNuke modules for help desks, CRM, software releases, knowledge base, project management, issue tracking, and more.
ServiceNow Express is a no-compromise IT service management solution built to help growing IT organizations do amazing things. We automate your daily support tasks and help you to track, measure, and process any unit of work. We do it all by delivering cloud-based service management software thats fast to deploy, and simple to configure. Best of all, your investment is protected. ServiceNow is the only cloud provider to offer an ITSM path to grow your services without the replacement burden. Express automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.

par SupportBee

(9 avis)
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.

par UserScape Software

(6 avis)
HelpSpot is a customer service solution that has all the tools you need to deliver a remarkable customer service experience. Youll never lose track of an email again. A single threaded view of each ticket means your replies are informed, personal, and organized. HelpSpot is easy to use out of the box and offers deep customization options. Best of all, HelpSpot is affordable. It starts at just $599/year making it a smart choice for your customers, your team, and your budget. The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years.

par Escon Information Consulting

(0 avis)
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.

par Call Handling Services

(0 avis)
Contact center solution with callback request functionality and easy queuing. Contact center solution with callback request functionality and easy queuing.

par Metadot

(65 avis)
Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of ticket tracking right from your inbox. 2) Built-in reports to measure and improve customer satisfaction, response time, and more. 3) Keep storage needs to a minimum, ticket histories stored in the cloud. 4) Self-service tool guarantees 50% fewer help desk ticket. 5) Free 30-day trial on any plan! Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized.

par Sugester

(2 avis)
Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities. Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever. Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.

par House-on-the-Hill Software

(0 avis)
SupportDesk is the powerful, flexible and cost-friendly service desk software tool enabling the provision of excellent service management and customer support, across multiple business areas. Features include: Network and discovery tool + Software Licence Manager, Self-service web Customer portal, Email Integration, Intuitive report designer with 100+ pre-configured reports, KPI Monitor, drag n drop dashboard designer, Mobile app, KnowledgeBase, SLA Management, CRM, and more! SaaS / on-site service desk software for call logging, tracking, reporting. Solutions for multiple business areas and customer support.

par Talkus

(7 avis)
Tout votre support client. Dans Slack ! Faites en sorte que chaque client se sente aimé Talkus transforme Slack en une plateforme d'assistance simple. Obtenez tous les outils nécessaires pour fournir des expériences incomparables à vos clients : chat en direct, téléphone, texte, e-mails et réseaux sociaux, base de connaissances. Tout votre support client. Dans Slack !

par Reamaze

(6 avis)
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys. Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.

par Fast Track Sites

(0 avis)
Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality. Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality.

par Advantig

(0 avis)
PC remote support software designed for MS for on-demand technical support through firewalls. PC remote support software designed for MS for on-demand technical support through firewalls.

par Ticksy

(2 avis)
Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.

par SmarterTools

(2 avis)
SmarterTrack is the only help desk software you'll ever need, allowing you to better utilize employees while lowering the total cost of overall customer support! Deliver unparalleled customer service by offering multiple communication channels: email ticketing, live chat and VoIP integration, and self-service resources like a knowledge base and customer support community. Manage communications at distributed locations around the world from a Web browser using a desktop, tablet or mobile device. Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues.

par Formalistech

(7 avis)
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Mi4biz is successfully in use by Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Airlines, Oriflame, Dyson, Danone and many more. Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities.

par Vivantio

(71 avis)
Vivantio Pro est le logiciel d'assistance le plus flexible, le plus fiable et le plus reconnu du marché. L'automatisation et l'organisation intégrées du produit permettent de gagner du temps et de l'argent et de soulager votre équipe de support pour qu'elle se concentre sur des tâches stratégiques comme la planification et la gestion de l'entreprise. Tirez parti des principaux processus ITIL comme la gestion des incidents, des problèmes, des changements et des services et des fonctionnalités avancées telles que la gestion des ressources, la synchronisation AD/LDAP, l'authentification unique, la base de connaissances, le libre-service et les SLA pour créer votre environnement de services idéal. Vivantio Pro est le logiciel d'assistance informatique le plus flexible, le plus fiable et le plus reconnu du marché.

par SherpaDesk

(52 avis)
SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. Organizations are able to track customer service issues, capture billable & nonbillable time and monitor all of their project's profitability. SherpaDesk's mobile application is the perfect solution for any organizations who have techs in the field and need log their time and expenses. Finally a customer support solution that focuses on what really matters - Time

par UseResponse

(27 avis)
Suite d'assistance tout-en-un permettant de recueillir les opinions des clients et de fournir une assistance pour seulement 15 dollars/mois. Principalement utilisé comme solution auto-hébergée installée sur votre serveur avec l'option Cloud, UseResponse peut être facilement intégré et déployé. Suite d'assistance tout-en-un permettant de recueillir les opinions des clients et de fournir une assistance pour seulement 15 dollars/mois. Plans du cloud et auto-hébergés.

par Ladybird Web Solution

(4 avis)
An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups. An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups.

par FocalScope

(22 avis)
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free. Help Desk Software with Email, Live Chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, Reporting. Run in Cloud or Inhouse. Trusted by DHL.
Jitbit Helpdesk est une excellente application d'assistance avec une interface utilisateur nette et un processus de configuration simple. Mais toutes les fonctionnalités sont là : moteur d'automatisation, fichiers-attachements, intégrations (JIRA, Slack, Dropbox, Github etc), intégration de messagerie, module Knowledge-Base etc. Jitbit Helpdesk est proposé à la fois en tant que version SaaS et en tant qu'outil sur site installé localement sur un serveur. Logiciel de service d'assistance basé sur le web qui n'est pas facturé "par technicien." Suit les problèmes des clients, s'intègre pleinement avec votre e-mail.

par ServiceTonic

(1 avis)
ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.

par Rhino Support

(0 avis)
Brandable web-based help desk application that works with your existing email and supports unlimited number of agents. Brandable web-based help desk application that works with your existing email and supports unlimited number of agents.

par Westrom Software

(30 avis)
The Service Program is the industry leading QuickBooks add-on Service Software. Dispatch, Routing, work order tracking, maintenance schedules, customer call, tracking equipment, GPS, Mobile Solution and Customer Service Portal - compatible with any iPhone, Droid phone or Tablet or laptop with real time synch, signature capture, field printing, attach pictures, invoices, Rentals, barcodes, and billing and much more. INCLUDES Weekly Training, Technical Support and Software Upgrades. Simple. QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools.

par Deskun

(3 avis)
Deskun is a multichannel helpdesk system inside Gmail. With Deskun you can manage customer requests from e-mail, live chat, Facebook, WhatsApp, Twitter, Skype, Viber and Telegram directly from Gmail interface, and set tasks to your employees. Multichannel helpdesk system for customer support and task management inside Gmail or G Suite.
An ITIL-based help desk platform enabling organizations to efficiently manage incidents, requests, issues, and tickets. Self-service, knowledge, email integration, auto-routing, alerts, and more. Scalable, affordable for small & mid-size organizations (SMBs), global enterprises, government Defense. Cost effective with free end users; flexible delivery on-premises or cloud; easy to administer without developers; highly configurable, codeless automation; deploy quickly with out-of-box functions. A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.

par NTRglobal

(0 avis)
NTR Cloud est une solution de contrôle, d'accès et de support à distance sécurisée, rapide et facile à utiliser. NTR Cloud est une solution de contrôle, d'accès et de support à distance sécurisée, rapide et facile à utiliser.
Organizes your customer care so you can focus on delivering the best service possible. Organizes your customer care so you can focus on delivering the best service possible.

par C2 Enterprise

(11 avis)
C2 ATOM is a complete and intuitive help desk software, containing everything you need to provide First-Class support to your users. Easily handle your Incident, Problem, Service Request. C2 ATOM is also a help desk software designed for organizations looking to provide highly refined quality service delivery. This ITIL-framed and codeless configuration software lets you build your service desk for reaching your ultimate automation potential and operating best-in-class ticketing. Web-based help desk software with intuitive configuration, fast onboarding and best-in-class ticketing.

par eStream

(1 avis)
eStreamDesk is a slick, easy-to-use cloud-based help desk and ticketing system that helps you achieve one simple task superbly: Create a truly awesome customer service experience. eStreamDesk instantly transforms your out-of-control email inbox into a well-oiled customer support machine. Here's how: Every incoming email is automatically converted into a support ticket. You define exactly how each and every email is prioritized, monitored and answered. Kick Second-Rate Customer Service to the Curb --- Premium Help Desk Software At a Fraction Of The Cost

par Multima

(0 avis)
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.

par ConnectWise

(1 165 avis)
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. ConnectWise Control allows you to view and control devices from anywhere there is an Internet connection.

par Helprace

(6 avis)
Helprace est la solution la plus simple pour gérer l'interaction entre le client et l'entreprise. Dotée d'un service d'assistance avec une communauté de clients intuitive et d'une application de collecte des opinions, Helprace est prêt à l'emploi. Sans guide ou manuel d'installation fastidieux, ni installation informatique. Caractéristiques : règlements, macros, SLA, enregistrement des actions, collision d'agents, brouillons, modifications, intégration de messagerie, système de contact client, reporting.

par FuseDesk

(4 avis)
FuseDesk is THE Integrated Help Desk and Messaging Platform Add-On for Keap and Infusionsoft by Keap with deep integration leveraging InfusionsoftID login, full Infusionsoft template support (including Infusionsoft merge field data, custom fields, and automation links), powerful Infusionsoft automation with Campaign Builder and so much more. Come see why Infusionsoft users are upgrading their help desk to FuseDesk today with a full feature, no time limit, no credit card needed, free app! Infusionsoft is THE Integrated Help-Desk and Messaging Platform built for Infusionsoft and Keap from the start. Get a Free App Today!

par ConnectWise

(141 avis)
Automate your technology business with help desk software from ConnectWise. Our help desk software leverages our proprietary and market-leading ticketing system, which allows technology providers in software and hardware and services to provide the best support to their customers through software developed with help desk best practices. ConnectWises help desk software and ticketing system enables your team to quickly receive, process, and respond to service requests. ConnectWise Help Desk: Powerful ticketing system in the cloud with centralized communication & integrates with tools you currently use.

par ConnectWise

(141 avis)
Streamline your client service processes with ConnectWise Manages powerful help desk platform. ConnectWise Manage leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise Manage's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently. ConnectWise Manage Help Desk: Powerful ticketing system with centralized communication & integrates with tools you currently use.

par Trakdesk

(10 avis)
Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support. Trakdesk is packed with many robust features like; ticketing, automation, SLA management, multiple brands, customizable self-service portals, multi-language, knowledge base, social integration, gamification and many more. SAAS customer support and helpdesk software, hosted in the cloud and readily available.

par iDeskCentric

(3 avis)
Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.

par ZupportDesk

(3 avis)
ZupportDesk is a cloud-based HelpDesk solution with a mission to empower businesses to provide amazing customer support. We are driven everyday by one simple question: how can we make it easier for you to build stronger relationships with your customers? We believe that every business with a website, no matter how small, should be communicating with their customers. Our Live Chat tool allows real-time, personal customer engagement that improves both sales and customer support. A cloud-based help desk solution on a journey to empower business to provide a fantastic customer support experience.

par Artica Soluciones Tecnologicas

(2 avis)
Complete ITSSM suite; a help desk software which is simple, powerful and easy to use. Complete ITSSM suite; a help desk software which is simple, powerful and easy to use.

par PRD Software

(1 avis)
HelpMaster is designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment & management, workflow automation, email response management & web self-service. Businesses looking for a solution that can be aligned with the principles of ITIL will find HelpMaster an intelligently designed & powerful tool. With thousands of users around the world, HelpMaster is the most flexibile, template helpesk system on the market. Web enabled Windows based help desk software with advanced workflow design and email integration.

par Ignatiuz Software

(1 avis)
HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016 HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016

par Web Wonderland

(0 avis)
Web-based help desk solution that allows you to utilize remote technicians. Web-based help desk solution that allows you to utilize remote technicians.
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package. Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.

par Eddy Soft

(2 avis)
An efficient web-based system of customer service with live chat and mobile integration included in all versions. An efficient web-based system of customer service with live chat and mobile integration included in all versions.

par Close Fit Software

(0 avis)
Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service. The design allows support and service teams to work effectively together by sharing asset and support information. Low prices, a simple licence model and great functionality make Close Support the most cost-effective help desk software on the market. Multi-user help desk software application that is affordable, simple to install and easy to use.

par Sitehelpdesk.com

(0 avis)
Web based help desk software solutions for IT SM, Account Management or general help desks. Web based help desk software solutions for IT SM, Account Management or general help desks.

par AzureDesk

(41 avis)
AzureDesk-Logiciel de helpdesk seulement avec toutes les fonctionnalités indispensables ; des systèmes de classe entreprise offerts à toutes les entreprises à un coût minime pour les utilisateurs. Ne pas dépenser une fortune sur helpdesk solution. Essayez azuredesk.co aujourd'hui gratuitement pendant 14 jours. Il fournit un système de billetterie pour suivre les cas d'assistance, une interface utilisateur élégante pour les demandes d'administration, une intégration tierce avec JIRA, Olark, Slack, Charge Desk et de nombreux autres logiciels, reporting, champs de billets, interface utilisateur à onglets, règles AzureDesk-Logiciel d'assistance qui peut être utilisé par les entreprises pour fournir un support client et une solution de helpdesk

par SMART Service Desk

(30 avis)
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001

par Domotz

(11 avis)
Domotz includes all you need to manage multiple networks and monitor IoT devices regardless of brand. We offer powerful network management software for MSP's, Integrators, Security Professionals, and Business Owners. We offer the complete solution to cost-effectively manage and monitor your customers networks with plug and play setup, a friendly UX, and a comprehensive feature set, accessible from any desktop browser or mobile device. Remote Monitoring & Management in an IoT World.

par Simply Amazing Software

(1 avis)
100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators. 100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators.

par YellowFish Software

(0 avis)
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way. 100% web-based help desk application that will improve your business management & your customer relations.

par Innovative Cyber Solutions

(0 avis)
H2Desk provides a flexible platform for delivery of customer support. At the heart is a robust ticketing engine that's user friendly and simplifies customer communications. Features include ticket management, live chat, task management, SLA tracking, and email integration. Client side widgets allows you to easily add knowledge base articles, tutorials, and more. Start a no obligation 30 day free trial and create a help desk in minutes. Full featured, user-friendly, and intuitive support system at a fraction of the cost of comparable systems. Easy to setup in minutes.

par Adjutas Cloud Technology

(0 avis)
Service Desk and Asset Management solution designed for ticket creation & monitoring. Service Desk and Asset Management solution designed for ticket creation & monitoring.
Cloud customer engagement and feedback collection application for small businesses. Cloud customer engagement and feedback collection application for small businesses.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.

par Webkul Software

(11 avis)
A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers. Open Source and cloud-based both as a support solution that gives total control over things to easily manage customer queries.

par devContact

(4 avis)
Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games. The Ultimate Customer Experience

par Focus Telecom

(1 avis)
Focus Desk est une nouvelle solution visant à simplifier et à accélérer la gestion des problèmes des clients. Les questions, commandes, plaintes, retours et autres problèmes sont automatiquement enregistrés, puis résolus de manière opportune et rationalisée. Le service client est ainsi plus rapide et plus efficace. Focus Desk est un système de pointe conçu pour enregistrer automatiquement les demandes des clients et traiter celles-ci rapidement et facilement, afin d'optimiser le service client.

par Web Suite Pro

(1 avis)
Manage Contacts, Invoices, Help Desk, Inventory and more! Ready to work efficiently in the cloud? If so, Web Suite Pro is the most cost effective, cloud-based, suite of apps that provides a secure, affordable, and easy business solution with virtually no add-ons required. Track both staff and client project times, expenses, taxes, and tasks efficiently. You will never have to worry about lost invoices, overpaying for supplies, or missing payments ever again. Manage Contacts, Invoices, Help Desk, Inventory and more!
Fully functioning web-based and ITIL compliant Incident and Problem Management tool that allows you to track, organize, manage, and answer the toughest desktop support challenges. Available as a standalone solution or an ideal complimentary solution with our IT Asset Management Suite, NetSupport DNA. Free trial available. Easy to use, fully web-based solution providing detailed recording and tracking of user help requests.

par ZaZa Network

(0 avis)
Complete help desk solution which allows a company of any size t