Logiciels de SVI (serveur vocal interactif)

Un logiciel de SVI (serveur vocal interactif) aide les call centers, les centres d'assistance et d'autres organisations à créer des menus dans lesquels l'appelant peut naviguer à l'aide de commandes vocales ou de touches téléphoniques. Il est principalement utilisé pour les systèmes permettant aux appelants de sélectionner des informations ou de saisir des données sans avoir besoin d'assistance. Il sert également à les acheminer vers le service approprié au sein d'une organisation, en fonction de leurs réponses aux questions de qualification.

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Twilio Programmable Voice
Les API Twilio vous permettent de mettre à jour le menu de votre téléphone à la demande, avec un contrôle total de votre arborescence téléphonique et de votre logique d'acheminement. Créez des messages d'accueil personnalisés, collectez des données DTMF et vocales et redirigez les appelants vers le meilleur agent disponible, le tout selon une tarification basée sur l'utilisation. En savoir plus sur Twilio Programmable Voice Créez un système de SVI pour acheminer les appels avec précision à l'aide de la reconnaissance vocale et des tonalités DTMF, effectuez une mise à jour à la demande et établissez une tarification basée sur l'utilisation. En savoir plus sur Twilio Programmable Voice
IVR with Speech Recognition
Create great customer experiences by offering your customers intuitive self-service options with Five9s natural language processing. Reduce costs and free up agents for high-value interactions by automating your most common customer interactions with advanced speech recognition and Practical AI. Easily set up or make changes to your IVR with the drag-and-drop IVR Designer - add new prompts, call-back options or data queries in seconds. See why 2000+ customers trust Five9. En savoir plus sur IVR with Speech Recognition Cloud Contact Center with Practical AI - Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. En savoir plus sur IVR with Speech Recognition
Plum Voice Hosted IVR

Plum Voice Hosted IVR

par The Plum Group

(0 avis)
As the leading independent interactive voice response (IVR) provider, Plum Voice equips companies with everything they need to create and manage superior automated communications, giving businesses more control over their customer-facing communications. By moving IVR outside the call center and providing tools to develop, measure and improve voice applications organizations can create great caller experiences, improve contact center ROI and lower overall customer service costs. En savoir plus sur Plum Voice Hosted IVR Plum focuses solely on IVR, providing the products, services and tools businesses need to deliver superior automated communication. En savoir plus sur Plum Voice Hosted IVR
UJET

UJET

par UJET

(6 avis)
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. En savoir plus sur UJET UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. En savoir plus sur UJET
Talkdesk

Talkdesk

par Talkdesk

(108 avis)
La plateforme de centre d'appels professionnelle Talkdesk permet aux entreprises de transformer l'expérience client en avantage concurrentiel. Grâce à ses performances de niveau professionnel, à sa simplicité d'utilisation grand public et à ses fonctionnalités de SVI robustes, elle s'adapte facilement aux besoins en constante évolution des équipes de vente et d'assistance et de leurs clients finaux, ce qui se traduit par une plus grande satisfaction client, une meilleure productivité et davantage d'économies. Plus de 1 400 entreprises innovantes à travers le monde font confiance à Talkdesk pour développer leurs interactions clients. En savoir plus sur Talkdesk La plateforme de centre d'appels professionnelle basée sur le cloud Talkdesk permet aux entreprises de transformer l'expérience client en avantage concurrentiel. En savoir plus sur Talkdesk
Inference Studio

Inference Studio

par Inference Solutions

(1 avis)
Inférence Studio est une plateforme Cloud complète pour créer des solutions internes en libre-service visant l'engagement client plus intelligentes que cela concerne un fournisseur de services, un partenaire ou une entreprise. En utilisant les dernières technologies Cloud, inférence fournit une bibliothèque complète d'application et confère la capacité de concevoir facilement des solutions sur mesure qui incluent la reconnaissance vocale, le texte-à-la parole, la biométrie de voix et le SMS conversationnel. En savoir plus sur Inference Studio Plateforme Cloud complète destinée à créer des solutions internes visant l'engagement client plus intelligentes, que cela concerne un fournisseur de services, un partenaire ou une entreprise. En savoir plus sur Inference Studio
Aspect CXP Pro

Aspect CXP Pro

par Aspect Software

(14 avis)
Aspect CXP Pro empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. CXP Pro speeds up time-to-market, lowers customer service cost through automation, lowers average handling time (AHT), frees agents from repetitive tasks, improves the customer experience through 24/7 availability, and increases first contact resolution (FCR). En savoir plus sur Aspect CXP Pro Aspect CXP Pro lets enterprises design, develop, deploy and manage customer self-service solutions on IVR, text, and mobile channels. En savoir plus sur Aspect CXP Pro
Omni-Channel Self-Service
Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. En savoir plus sur Omni-Channel Self-Service Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics En savoir plus sur Omni-Channel Self-Service
NICE inContact Telephony Software
NICE inContact is the cloud contact center software leader with the worlds #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContacts solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. En savoir plus sur NICE inContact Telephony Software Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. En savoir plus sur NICE inContact Telephony Software
Voxco IVR

Voxco IVR

par Voxco

(1 avis)
Voxco IVR allows respondents to self-complete pre-recorded surveys through their telephone keypad, whenever they want. Works in Inbound mode (accepting calls to a call center), or Outbound mode (dialing respondents with automated surveys). Voxco IVR can also be used to manage customer satisfaction. Easily send pre-recorded customer support messages tailored to a specific high-volume audience (eg. automated, personalized messages to customers awaiting deliveries with estimated arrival times). En savoir plus sur Voxco IVR Industry-leading Interactive Voice Response survey system. Deliver self-completion surveys and automated messages to a broad audience. En savoir plus sur Voxco IVR
PhoneBurner

PhoneBurner

par PhoneBurner

(75 avis)
PhoneBurner is for OUTBOUND CALL CENTERS. Increase Your Outbound Sales In 15-Minutes Guaranteed! We're so confident you'll increase outbound sales using our power dialer, you can use our full product for FREE without a credit card! Here's why we're confident: 1) Dial leads 4X faster 2) No-pause dialing for fewer hang-ups 3) Instantly leave voicemails & emails 4) 15 minute setup - use any computer & phone 5) #1 feature set and ease of use! En savoir plus sur PhoneBurner Cloud-based Power Dialer/CRM - Dial up to 80 contacts/hour, instantly drop voicemail and email, manage contacts and close more sales. En savoir plus sur PhoneBurner
FluentStream

FluentStream

par FluentStream Technologies

(35 avis)
With FluentStreams IVR Auto Attendant feature, you can customize greetings, menu directory, and forward callers to the appropriate person or department. Instead of having receptionists managing all inbound calls, the Auto-Attendant can direct your customers to the information, individual, or team they request. FluentStream offers dynamic cloud-based technology for all businesses, bringing the best performance. En savoir plus sur FluentStream FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability. En savoir plus sur FluentStream
ETS

ETS

par Occam Networks

(1 avis)
ETS vous permet d'adopter une approche agile de la manière dont vous servez votre clientèle via votre SVI (serveur vocal interactif). ETS réplique les appels réels, surveille et analyse le résultat de chaque appel pour s'assurer que vos clients reçoivent l'expérience que vous attendez (et eux aussi !) Vérifiez la capacité du système avec notre fonction de test de charge, déployez de nouvelles itérations sur votre infrastructure vocale en toute simplicité à l'aide de notre option de test fonctionnel, puis surveillez proactivement votre service et soyez alerté par ETS en cas de problème. En savoir plus sur ETS ETS enregistre et analyse des appels réels répliqués pour s'assurer que votre infrastructure vocale offre une expérience client irréprochable. En savoir plus sur ETS
Kixie PowerCall

Kixie PowerCall

par Kixie Web

(36 avis)
Service téléphonique d'entreprise. Intégration CRM intelligente. Puissant automate d'appel de vente. Amenez votre processus de vente au niveau supérieur grâce à la numérotation PowerCall en un seul clic, à l'enregistrement automatique des appels, aux enregistrements à vie des appels, au coaching en temps réel et aux métriques de vente avancées. Profitez des fonctionnalités de l'automate d'appel de vente comme la présence locale, la numérotation automatique PowerList et l'abandon de la messagerie vocale pour gagner cinq fois plus de clients. Commencez en 3 minutes avec la version d'essai gratuite (aucune carte de crédit requise). En savoir plus sur Kixie PowerCall Kixie est le moyen le plus rapide de faire plus d'appels de vente. Commencez à faire des appels locaux ou internationaux en 3 minutes grâce au PowerCall Dialer. En savoir plus sur Kixie PowerCall
VoiceGuide IVR

VoiceGuide IVR

par Katalina Technologies

(2 avis)
SVI et ACD entrants/sortants complets. Facile à déployer. Facile à gérer. Les modules de fonction SVI prêts à l'emploi vous permettent de créer et d'administrer des flux d'appels de SVI sans programmation. Concepteur graphique de flux d'appels. GUI de gestion de campagne sortante avancée. Hautement configurable. S'intègre bien avec les systèmes existants. Rentable pour les petites installations tout en offrant une option de mise à l'échelle à tout moment. Téléchargement d'évaluation gratuit disponible. En savoir plus sur VoiceGuide IVR Logiciels SVI et ACD entrants/sortants. Hautement configurable. S'intègre bien avec les systèmes existants. Facile à déployer et facile à gérer En savoir plus sur VoiceGuide IVR
Ytel

Ytel

par Ytel

(21 avis)
Ytel's Contact Center was built for lead generation, accelerating sales, and coordinating large-scale marketing campaigns. Ideal for businesses with 10 or more agents. Automatically flag and change phone numbers that get marked as spam, access to the premium short code (ex: 411-411 and 911-911), 800, and local phone numbers with every area code. Highlighted features: Outbound Calling, Ringless Voicemail, Call Tracking, Lead Distribution, Voice Broadcasting, Custom IVR, and ask about our API. En savoir plus sur Ytel Whether you want to increase leads, accelerate sales, or enhance the customer journey, Ytel has a solution to help you communicate. En savoir plus sur Ytel
SureTel

SureTel

par SureTel

(2 avis)
SureTel is shaking the market and providing huge saving in it's wake. Why pay for idle phones? We know our customers don't use all of their phones all of the time so we don't charge for them. Instead we charge for active simultaneous calls. This means huge savings for any size business. As a matter of fact most of our customers saving upward of 60% monthly. We don't skimp on features either everything is included from voicemail-to-email to call recording. En savoir plus sur SureTel SureTel is starting a digital voice revolution. Why would you want to pay for idle phones when you can just pay for the active lines. En savoir plus sur SureTel
Yactraq

Yactraq

par Yactraq Online

(0 avis)
La solution de fouille audio de Yactraq fournit aux call centers des fonctionnalités avancées d'analytique de conversations téléphoniques qui permettent aux clients de consulter les enregistrements de centres d'appels et de créer des rapports. Les clients peuvent utiliser cet outil pour indexer 100 % de leurs appels téléphoniques enregistrés afin de déterminer les données à fort impact et exploitables sur les informations de Voix du client, l'évaluation des performances des agents, les analyses du service client, les applications de conformité, etc. En savoir plus sur Yactraq Yactraq est à la pointe de la technologie de la fouille audio et de l'analytique de conversations téléphoniques grâce aux informations extraites de tout média audible via machine learning. En savoir plus sur Yactraq
Bitrix24

Bitrix24

par Bitrix

(245 avis)
Bitrix24 #1 free business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 4 million businesses worldwide! En savoir plus sur Bitrix24 Bitrix24 #1 free business phone system and CRM in one used by 4 million businesses worldwide En savoir plus sur Bitrix24
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk développe des logiciels de call center et de SVI pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. En plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients. Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call center and IVR software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call center and IVR software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call center and IVR software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call center and IVR software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call center and IVR software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call center and IVR software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 729 avis)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
CallFire

CallFire

par CallFire

(18 avis)
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. IVR systems, also known as phone trees, improve efficiencies by letting customers choose the type of help -- such as self-service or speaking with an agent -- that theyd prefer. IVR systems can be applied for both inbound and outbound messaging. The CallFire IVR system is easy to use and streamlines your communications. CallFire's IVR is an automated telephony system that interacts with callers, gathers information, and routes calls to the right person.
MessageBird

MessageBird

par MessageBird

(102 avis)
Une plateforme de communication cloud connectant plus de 15 000 entreprises à leurs clients par l'intermédiaire du SMS, de la voix sur IP et de l'API de chat les plus rapides et les plus fiables du monde. Une plateforme de communication cloud connectant plus de 15 000 entreprises à leurs clients par l'intermédiaire du SMS, de la voix sur IP et de l'API de chat les plus rapides et les plus fiables du monde.
DialogTech

DialogTech

par DialogTech

(9 avis)
DialogTech is the world leader in call analytics for marketers. Each day consumers call businesses by the billions, and those callers convert to customers at the highest rates. We help connect calls to the customer journey. Powered by AI, DialogTech attributes calls to your marketing, showing you exactly how these conversations impact the customer journey. We provide actionable analytics and technology to generate more calls at a lower cost, personalize call experiences, and drive revenue. The leading provider of actionable marketing analytics for phone calls. We empower marketers with call attribution and conversion techn
Cruncher

Cruncher

par Cyara Solutions

(0 avis)
Solution logicielle hébergée ou installée pour tester les charges du centre d'appels, enregistrer les appels, avec des fonctionnalités de reporting. Solution logicielle hébergée ou installée pour tester les charges du centre d'appels, enregistrer les appels, avec des fonctionnalités de reporting.
CloudCall

CloudCall

par CloudCall

(10 avis)
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. Advanced, cloud-based computer telephony integration for your CRM system.
CALLR

CALLR

par CALLR

(0 avis)
Il s'agit d'une solution globale voix et SMS conçue pour aider les marques à créer une communication automatisée, personnalisée et contextuelle par l'intermédiaire d'une API. Avec CALLR, il est aisé de créer un diagramme SVI (serveur vocal interactif) pour gérer les appels entrants. Grâce à l'API, il est possible d'acheter des numéros de manière dynamique pour les affecter en fonction des besoins. L'interface web SENDR permet de créer directement des campagnes d'acquisition et d'engagement des utilisateurs. Avec CALLTRACKR il est possible de créer des numéros d'appel suivis, ainsi qu'un bouton à cliquer pour appeler depuis le web. Il s'agit d'une solution globale voix et SMS conçue pour aider les marques à créer une communication automatisée, personnalisée et contextuelle par l'intermédiaire d'une API.
LiveVox

LiveVox

par LiveVox

(1 avis)
LiveVox est le principal fournisseur de solutions de centre d'appels dans le cloud. LiveVox offre un numéroteur prédictif intégré, la distribution automatique des appels, un serveur vocal interactif, l'enregistrement des appels et une suite d'analyse d'activité. La plateforme LiveVox brevetée, entièrement séparable, utilise les réseaux IP/MPLS des opérateurs et assure le déploiement, le routage et les contrôles sur plusieurs sites. LiveVox a son siège social à San Francisco. La seule solution de distribution d'appels sortants, entrants et automatisés basée sur SIP, à la demande, pour les centres d'appels.
uContact

uContact

par Integra CCS

(21 avis)
uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you: - Dialers (Inbound & Outbound) - SMS, Email & Webchat in a Unified Inbox - A Call Center Designed CRM - Completely Customizable Reporting - Gamification - Recording - Voice Broadcasting - Quality Control - Live Coaching (Spy, Whisper, Collaborate) - Many More Features & an Open API Beautiful Contact Center Solution / Multichannel / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!!
Connect First

Connect First

par Connect First

(48 avis)
Connect Firsts telecommunications software was created to offer a revolutionary approach to contact center technology. With our cloud-based solution, weve developed a cost-effective, dependable answer to the contact center needs of companies of all sizes. Founded in 2004 and based in Boulder, Colorado, we are a privately-held SaaS company that boasts over 500 clients worldwide and a 97% customer retention rate. With a 99.999% uptime and a user-friendly solution that can be fully customized to Connect First is an award-winning Cloud-Based Call Center provider committed to 100% customer satisfaction.
Stratics Networks

Stratics Networks

par Stratics Networks

(1 avis)
StraticsNetworks offers Ringless Voicemail Drops, IVR, Call Center and Voice Broadcasting software. Our services offfer robust power and features combined with an unbeatable price! The only IVR platform on Earth where you can run Surveys, Polls, send Ringless Voicemail Drops and deliver Voice Broadcasts.
Virtual Receptionist Services
Call handling and booking management system for small businesses. Call handling and booking management system for small businesses.
Humach

Humach

par Humach

(0 avis)
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
contactSPACE

contactSPACE

par contactSPACE

(4 avis)
contactSPACE fournit un serveur vocal interactif en libre-service, hautement personnalisable, conforme à la norme PCI Niveau 1, sans agent. contactSPACE fournit un serveur vocal interactif en libre-service, hautement personnalisable, conforme à la norme PCI Niveau 1, sans agent.
ContactWorld

ContactWorld

par NewVoiceMedia

(56 avis)
Collection Solutions
Fully-integrated, multi-faceted call center solution that enhances productivity, cuts costs and increases profits for debt collectors. Fully-integrated, multi-faceted call center solution that enhances productivity, cuts costs and increases profits for debt collectors.
RingRoost

RingRoost

par RingRoost

(0 avis)
Your overpaying for your antiquated businesses phone system! RingRoost offers a robust, streamline and modern way to setup your business phone system. You can now stay in complete complete control of every phone call, contact, voicemail message and business communication. Give RingRoost a test drive today! The Modern Phone System for Smart Business. Take control of your business communications with the robust PBX builder.
DeltaTouch

DeltaTouch

par VoltDelta

(0 avis)
VoltDelta OnDemand Solutions provides a hosted infrastructure for enabling virtual contact centers and home agent call distribution and management, inbound and outbound voice recognition applications, and voice of the customer call and agent screen recording. VoltDelta supports more than 2.4 billion calls and 2 billion SMS text messages per year. Hosted automation center to handle all IVR/speech applications with intelligent ACD and CTI abilities.
Nectar Desk

Nectar Desk

par Nectar Desk

(3 avis)
Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity. All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging. 24/7 support team Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance.
Phonexa

Phonexa

par Phonexa

(0 avis)
Phonexa¿s fully customizable IVR works hand-in-hand with Call Tracking to gather customer information and route calls to the appropriate agents. Revolutionary cloud platforms for web leads and call leads.
DevCast

DevCast

par DevTel

(0 avis)
Hosted outbound IVR services and systems for mass communications purposes - Healthcare, Marketing, Collections, Political. Hosted outbound IVR services and systems for mass communications purposes - Healthcare, Marketing, Collections, Political.
IVR Technology Group

IVR Technology Group

par IVR Technology Group

(0 avis)
IVR Tech has built 2500+ solutions for clients in a range of industries. Each of our voice and text-based applications are delivered within a single user experience. We've placed security & compliance at the core of our app development to ensure that each our solutions are hosted in a platinum-grade security environment. We offer a flexible range of services from self-service to white-glove account handling. The IVR Tech team is composed of subject matter experts - we're not just technologists. IVR Tech builds award-winning, highly secure voice and text applications with a heavy emphasis on compliance-driven industries.
Telemation

Telemation

par Database Systems

(0 avis)
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems. Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.
VBVoice

VBVoice

par Pronexus

(1 avis)
With 10.2 comes VBVoices new look and feel, with a new colour design and icons that are in step with Microsoft Windows 10. The result is an even more intuitive development experience allowing developers to build applications even faster. VBVoice 10.2 also introduces our new High Availability licensing that enables you to take full advantage of VMware Cluster environments, and our new version control capabilities, which allow serialization and change tracking of your VBVoice applications. Rapid Application Development tool for telephony and speech blending high level GUI with programming in Visual Studio .NET.
Conversational IVR

Conversational IVR

par True Image Interactive

(0 avis)
Revolutionizing the way people connect with technology using the worlds first HUMAN intelligent virtual assistant and leading-edge artificial intelligence, natural language processing, and speech recognition technology. From healthcare to call centers to retail (and beyond), were harnessing the power of human interaction to increase customer engagement through interactive, 2-way, multi-channel communication and driving unparalleled results across diverse industries and applications. Revolutionizing how people connect with technology using artificial intelligence and the first HUMAN intelligent virtual assistant.
IVR Studio

IVR Studio

par Voicent Communications

(5 avis)
Delivers high-quality caller experiences by enabling you to easily build logical, fast, crystal-clear navigation of phone system menus and options. Based on internet standards, Voicent IVR Studio is extensible and allows integration with existing websites and custom-developed Java classes, which enables independent developers to extend Voicent IVR solution to meet unique business needs. Solution that enables you to easily build logical, fast, crystal-clear navigation of phone system menus and options.
BioClinica Trident

BioClinica Trident

par BioClinica

(0 avis)
Tridents interactive web response system intuitive study set-up user interface empowers business users (not programmers) to quickly set up, test and deploy new protocols, and then monitor and maintain them in one easy place. This eliminates the costly and slow routine of writing development specifications, programming and validating a new IWR system each time a new study comes along. Allows automatic drug pooling support, serving as a single source for reporting and standard data organization for clinical trials.
Ameyo Engage

Ameyo Engage

par Ameyo Engage

(0 avis)
Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. Grow your business by gaining customer loyalty with a world class customer contact center software
CenterMaster

CenterMaster

par AcuCall

(0 avis)
CIM solution that includes CRM, IVR, ACD, recording, SMS, email, complete IP/PBX functionality, network, voice and data, and more. CIM solution that includes CRM, IVR, ACD, recording, SMS, email, complete IP/PBX functionality, network, voice and data, and more.
SmartAction Speech IVR System
SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose. A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.
Softdial Contact Center
Sytel Limited delivers call center software infrastructure for resellers and enterprises worldwide. With unified session management across all media channels (voice, email, SMS, chat, etc), locally or in the cloud, Sytel enables optimum agent utilisation and genuine first call resolution on all customer sessions. Enables call center supervisors to analyze individual agent performance and managers to view each campaign performance.
CT Developer Studio

CT Developer Studio

par IVR Software Development

(0 avis)
Build your voice mail, call center or IVR system with this extensive software suite. Build your voice mail, call center or IVR system with this extensive software suite.
Noble Solution Suite

Noble Solution Suite

par Noble Systems

(7 avis)
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies since 1989. Noble offers inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Tens of thousands of agents worldwide use Nobles premise, cloud, and hybrid platforms to manage millions of customer contacts each day. Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement.
IVM Interactive Voice Response
IVM is a telephone interactive voice response (IVR) program for Windows and Linux. This software lets you create an effective info-line, audiotext, or automated phone response system solution for your business. Callers navigate menus and prompts by pressing numbers on their telephone. Menu commands can record and replay messages, transfer calls and perform a number of other functions. This software lets you create an effective info-line, audiotext, or automated phone response system solution for your business.
Metaphor IVR+

Metaphor IVR+

par USAN

(1 avis)
Metaphor IVR+ is an automated platform that offers callers highly personalized voice, touch, text and other interaction options and optimizes calls to adapt to their needs. It lets callers decide how they want to interact with the system and gives administrators powerful tools for greater call visibility, optimization and control. Infinite automation possibilities promote customer self-service, while routing complex calls to live agents improve service levels and cut operational costs. Metaphor IVR+ is an omnichannel self-service platform deployed in the USAN cloud.
Xtreme IVR Telephone Locator

Xtreme IVR Telephone Locator

par IQServices.com

(1 avis)
Our phone-based store locator is the quickest way for customers to access directions to your nearest locations. Your customers are guaranteed an immediate, accurate response. Our system connects to your database of store locations and delivers results based on proximity to the caller. Caller can have options of being patched through to the store to speak with store personnel or to have the store information sent to the caller by test message. Our phone-based store locator is the quickest way for customers to access directions to your nearest locations from their phone.
Insight IVR

Insight IVR

par Parwan Electronics

(0 avis)
PEC's Insight IVR is one of most powerful IVR softwares in the industry with over 10,000 installations worldwide. With the Insight IVR application generator mode, system users can dynamically create their own call flows based on their own requirements. So data can be extracted from a database, text file or external application and can be played over the phone using Audio. Insight IVR can scale to handle thousands of calls or can be designed to distributed and installed in many locations. It is a powerful software that allows companies to turn their vision of an interactive call flow into reality.
VoiceFacts

VoiceFacts

par Copia

(0 avis)
Supports up to 240 ports per server and provides an unlimited number of menus and mailboxes. Supports up to 240 ports per server and provides an unlimited number of menus and mailboxes.
InvestorREACH

InvestorREACH

par Interactive Telesis

(0 avis)
A fully automated interactive voice response system designed specifically for the needs of publicly traded companies. A fully automated interactive voice response system designed specifically for the needs of publicly traded companies.
BigmOuth

BigmOuth

par Talking Technology International

(0 avis)
Acts as an auto dialer for groups, clubs, churches and schools.Can dial a list of up to 300 members and leave a message. Acts as an auto dialer for groups, clubs, churches and schools.Can dial a list of up to 300 members and leave a message.
WORKS IVR Suite

WORKS IVR Suite

par Tele-Works

(0 avis)
Tele-Works delivers industry leading interactive voice response solutions to local governments and utilities across North America. Our products help keep citizens informed and local governments moving forward. Since 1986, we've worked to make IVR affordable for all size utilities and municipalities. Multi-channel electronic communication solutions that connect citizens to government services.
SpeechVox

SpeechVox

par Manam Infotech

(0 avis)
Empowers your customers to seamlessly interact with your system via touch-tone or natural voice. Empowers your customers to seamlessly interact with your system via touch-tone or natural voice.
InterpreXer

InterpreXer

par Phonologies

(0 avis)
InterpreXer is a VoiceXML based IVR Server, that can be integrated with any telephony platform, messaging suite or communications. A VoiceXML based IVR Server, that can be integrated with any telephony platform, messaging suite or communications.
Velocity v2.4

Velocity v2.4

par Glorsoft

(0 avis)
Simplify telephony programming to the extent that any .NET developer can create voice applications. Simplify telephony programming to the extent that any .NET developer can create voice applications.
Virtual Receptionist PBX
A high quality, low cost virtual PBX office phone system. Greets callers. Routes calls. Unlimited extensions. Instant online setup. Try it now free. Virtual PBX office phone system that allows you to greet callers, and route calls. Unlimited extensions available.
Voice Interactions

Voice Interactions

par Interactions

(0 avis)
For enterprise customer care organizations looking to expand their self-service capabilities, Interactions provides the only conversational solution in automated customer care to engage customers in a free form dialogue that improves contact center efficiency while delivering an effortless customer experience. Unlike our competitors who have developed rigid solutions that force customers down a specific path, limiting their options as well as their patience. Conversational solution in automated customer care to engage customers in a free form dialogue that improves contact center efficiency.
VoiceVault Fusion

VoiceVault Fusion

par VoiceVault

(0 avis)
Software utilizing voice biometrics to create solutions for security, either web based or installed, with custom reporting and more. Software utilizing voice biometrics to create solutions for security, either web based or installed, with custom reporting and more.
SPLICE Dialog Suite

SPLICE Dialog Suite

par SPLICE Software

(0 avis)
At SPLICE, we help our clients more actively engage with existing customers in order to achieve one or more of their desired business results. We make this possible through our Dialog Suite of Products and Services that allow you to create personalized communication strategies with human voice. SPLICE Data-Driven DialogsTM - have a superior conversation with your customers. Actively engage with your existing customers with personalized messaging software to achieve your business results!
Parlance Operator Assistant
Auto attendant software that helps your operators to handle a high volume of calls & provide a greater level of service for callers. The Parlance Operator Assistant is an auto attendant solution that uses natural language processing to enable spoken navigation of a voicemail network. Callers just answer a simple question and are quickly transferred to their chosen destination. Customers include Doctor's Hospital, Texas A&M, Sysco Eastern Maryland and many more. Auto attendant software that helps your operators to handle a high volume of calls & provide a greater level of service for callers.
Arcutel IVR

Arcutel IVR

par Arcutel

(0 avis)
We provide an automatic telephony service to businesses of all sizes. You setup and have full control over your own IVR via our web based application. There is no investment required, we don't charge extra for premium features, and the first month is free. Providing hosted IVR to businesses of all sizes globally. No investment required. The first month is free.
TEMPEST

TEMPEST

par ByteWay Speech

(0 avis)
The software tool allows easy graphical design of phone IVR call flows, with optimized speech TTS and ASR. Works with any SIP VOIP PBX. The software tool allows easy graphical design of phone IVR call flows, with optimized speech TTS and ASR. Works with any SIP VOIP PBX.
IVR Edge

IVR Edge

par Teckinfo Solutions

(0 avis)
IVR Edge, works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1s per setup with voice recording. The IVREdge is a high performance, robust and scalable product platform
Mutu Salon Call Manager
Our Salon Call Manager gives you the ability to view live call information from any device at any time, Now the clients journey will be an enjoyable stress free experience gone are the days of classical hold music, with Mutu we will create you a bespoke On hold and In-queue informing the clients of your latest services and promotions and if they decide to hang up or leave a voicemail you will be alerted instantly so you can call them back and secure their appointment. Never miss another call! A Call Management Solution allowing you the piece of mind a call will never be missed again with Mutu's unique Call Manager.
Genesys PureCloud

Genesys PureCloud

par Genesys

(48 avis)
PureCloud est la solution de centre de contact cloud tout-en-un de nouvelle génération qui vous aide à gérer et à comprendre les interactions omnicanales dans un parcours client transparent. Donnez à vos employés un outil unique qui gère toutes les communications voix, chat, e-mail, social et plus encore. Une interface intuitive facilite son utilisation. L'innovation rapide vous garantit de pouvoir dépasser les attentes des clients aujourd'hui et demain. PureCloud est simplement puissant et terriblement simple. PureCloud simplifie la relation client. Téléphone, e-mail et chat sont connectés dans un seul outil pour améliorer l'engagement client.
Genesys PureCloud

Genesys PureCloud

par Genesys

(48 avis)
Cree menús y flujos de autoservicio de voz, correo electrónico, chat y textos mediante una herramienta de diseño intuitiva de drag-and-drop muy fácil de controlar. Las funciones de Genesys PureCloud IVR incluyen control de versiones, cronogramas para feriados y situaciones de emergencia, prompts, y reconocimiento automático de voz en varios idiomas. Además, también puede utilizar el procesamiento de lenguaje natural para que el autoservicio sea conversacional. PureCloud simplifica las relaciones con el cliente. Conectamos el teléfono, el email y el chat a través de una sola herramienta.
Genesys PureCloud

Genesys PureCloud

par Genesys

(48 avis)
The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
Genesys PureCloud

Genesys PureCloud

par Genesys

(48 avis)
PureCloud ist die All-in-one-Cloud-Contact-Center-Lsung der nchsten Generation, mit der du Omnichannel-Interaktionen in einer nahtlosen Customer Journey verwalten und verstehen kannst. Gib deinen Mitarbeitern ein einziges Tool, das alle Kommunikation, Sprache, Chat, E-Mail, Social Media und vieles mehr beinhaltet. Eine intuitive Benutzeroberflche macht die Bedienung sehr einfach. Schnelle Innovation sorgt dafr, dass du die Kundenerwartungen heute und morgen bertreffen. PureCloud macht Kundenbeziehungen einfach. Verbindet Telefon, E-Mail und Chat über ein Tool für eine bessere Kundenbindung.
OnAvaya

OnAvaya

par Avaya

(8 avis)
Cloud system for midsized businesses that offers inbound/outbound calling, IVR, and built-in unified communications capabilities. Cloud system for midsized businesses that offers inbound/outbound calling, IVR, and built-in unified communications capabilities.
VoiceXML IVR

VoiceXML IVR

par Interactive Powers

(5 avis)
Our IVR VoiceXML Platform gives operators and solution providers the ability to rapidly develop and deploy innovative voice applications from VoIP to PSTN networks. This powerful IVR solution is fully compliant with the W3Cs VoiceXML 2.1 specification and is integrated with automatic speech recognition (ASR) and text-to-speech (TTS) software to enable advanced interactive services, and real-time calling applications. It can be installed in common hardware or Cloud VM servers. VoiceXML IVR solution is fully compliant with W3C VoiceXML 2.X specifications and to be integrated with most TTS and ASR speech engines
Teledrip

Teledrip

par Teledrip

(5 avis)
TeleDrip's marketing automation software optimizes first-contact and follow-up of prospects through an omni-technology platform. Our simple, yet powerful console gives unparalleled real-time insights, analytics, and control of your marketing campaigns. Some of our features include conversational AI SMS, advanced IVR with speech recognition, API integration, web-hooks, schedule/campaign editor, SMS Inbox, lead disposition tool, and numerous real-time reports. Turn web leads into inbound calls through AI texting and scheduled IVRs.
inConcert Allegro - Voice CC
inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes. InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems.
C-Zentrix Contact Center
C-Zentrix is an end to end Customer Engagement solution wherein our call center solution is complimented with any CRM (Ticketing CRM & Lead Management System) to give a 360 customer engagement experience. We are recognized by Gartner, worlds leading IT research and advisory company as one of the leading products in Contact Center Infrastructure across the globe. In our recent run of achievements, C-Zentrix has been awarded as "Product of the year" for the year 2014. End to end Customer Engagement solution wherein our call center solution is complimented with our CRMs.
IVR

IVR

par Bhrigus Software

(0 avis)
Bhrigus fournit des services de reconnaissance vocale, libre-service, réponse vocale interactive, d'intégration de la téléphonie informatique (CTI) et de messagerie vocale.
DC Contact Center

DC Contact Center

par DialConnection

(0 avis)
Advanced and innovative solutions for inbound/outbound call management. Advanced and innovative solutions for inbound/outbound call management.
IVR

IVR

par CTalk

(0 avis)
We have the tools to develop slick, easy-to-use applications that provide a better service than waiting for a live agent. We have the tools to develop slick, easy-to-use applications that provide a better service than waiting for a live agent.
CenturionCARES

CenturionCARES

par CenturionCARES

(0 avis)
CenturionCARES provides a full suite of call center tools for both inbound and outbound customer service organizations. Our suite is sole sourced by Centurion and integrated on the front end for the customer experience through the back-end for the important statistics and reports. The CARES ACD Platform includes Skills Based Routing, Screen Pops, CRM, Agent Workflow Optimization, QA Recording Voice/Screen, Integrated QA Scorecard, After Call Survey, Virtual Call Back, Predictive Dialer. CenturionCARES is US Based and CARES about providing your customers with a stellar experience every time they communicate with you!
YOCC

YOCC

par Bigv.in

(0 avis)
A phone solution for call centers to set up options for callers out of hours, with options for departments, language, and recordings. A phone solution for call centers to set up options for callers out of hours, with options for departments, language, and recordings.
IVRWherever

IVRWherever

par InteractionsIQ

(0 avis)
IVRWherever is a SaaS cloud solution that Automatically creates a Chatbot from an existing IVR available in more than 10 channels including Skype, FacebookMessenger, Slack, Telegram, SMS and many others, with zero investment, any device, any platform. Reuse all investments in your IVR, reuse your same backend. Handle unlimited simultaneous interactions elastic scale for large call volumes. A real time conversation with your IVR without the phone call for half the IVR cost. Convert existing IVRs into chatbots available in Skype, Facebook Messenger, Slack, Webchat and others, automatically, same backend.
IVR

IVR

par VoxGen

(0 avis)
Smart, connected and conversational IVR systems and solutions that are tailored to meet your goals and customer expectations. Smart, connected and conversational IVR systems and solutions that are tailored to meet your goals and customer expectations.
Self Service Communications Solutions

Self Service Communications Solutions

par Message Technologies

(0 avis)
Interactive voice software solutions. Interactive voice software solutions.
Voximal

Voximal

par Ulex Innovative Systems

(0 avis)
Software solution that offers speech recognition and synthesis. Software solution that offers speech recognition and synthesis.
Zappix Visual IVR
Zappix transforms the user journey during contact center interactions through intuitive app-like environments, increasing self-service, reducing calls to live agents, and lowering costs. Zappix offers a cloud-based digital self-service platform for enterprise contact centers. The Visual IVR can be accessed from IVR, URLs, & text requesting the link. Available options are customized to the specific inquiries of a particular contact center. App-like platform streamed directly to smartphones during service calls, transforming the user journey.
Blueworx IVR Platform
Blueworx for IBM Voice Gateway enables businesses to deliver a more dynamic, multi-channel, natural and fluid customer experience. Blueworx for IBM Voice Gateway enables businesses to deliver a more dynamic, multi-channel, natural and fluid customer experience.
Voice Broadcasting and IVR
InterCloud9's Voice Broadcasting and IVR poling platform is a first in class cloud based automated dialing solution. It is for mass communication, designed to reach hundreds or even thousands of contacts at once. Our automated message delivery system plays your pre-recorded message each and every time, without human deviations or mistakes, guaranteeing you the perfect delivered message each and every time. InterCloud9's Voice Broadcasting and IVR poling platform is a first in class cloud based automated dialing solution.