Logiciels d'enregistrement des appels

Un logiciel d'enregistrement des appels permet aux organisations d'obtenir les enregistrements des interactions réelles des employés avec les clients. Ce type de logiciel fournit des enregistrements à temps plein, aléatoires et à la demande afin que les employés puissent sauvegarder, trier et récupérer des enregistrements d'appels sur leurs ordinateurs. Pour des solutions connexes, voir aussi : logiciel pour call centers, logiciel pour service client et logiciel helpdesk.

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8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device. En savoir plus sur Virtual Office 8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries. En savoir plus sur Virtual Office

par Chorus

(35 avis)
Chorus' call recording software will change the way your team collaborates. With every sales call and customer meeting captured and analyzed in our Conversation Cloud, everyone in the organization can maintain alignment at speed, and become more customer centric and data-driven. Set-up takes less than five minutes and the insights are instant. No matter what combination of sales and marketing technology your team uses, Chorus.ai is there to supercharge your revenue organization. En savoir plus sur Chorus Chorus is the market leading Conversation Cloud, built to securely capture, store and analyze your teams calls and meetings. En savoir plus sur Chorus

par Callcap

(7 avis)
Callcap is a nationwide call tracking and monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, communicate effectively with existing clientele and measure new marketing ventures immediately with the use of call tracking phone numbers, recorded call evaluation services and other useful tools. En savoir plus sur Callcap Callcap increases insight into sales goals, marketing strategy, and overall customer experience with measurable, real-time analytics. En savoir plus sur Callcap
L'enregistreur d'appel SmartRecord sur cloud d'Enghouse offre aux fournisseurs de services des solutions d'enregistrement, de gestion de la qualité et d'analyse à valeur ajoutée, ainsi que des services tels que Cloud PBX, UC, centre de contact ou agrégation de ports SIP. SmartRecord est également utilisé par les opérateurs de téléphonie mobile pour fournir des enregistrements conformes aux réglementations aux entreprises clientes dans des secteurs tels que la finance, les assurances et les soins de santé. Les fournisseurs ont le choix entre utiliser SmartRecord au sein de leur réseau ou via le système Enghouse sur cloud. En savoir plus sur In-Network Cloud Recording L'enregistreur d'appel SmartRecord sur cloud d'Enghouse fournit des solutions d'enregistrement, de gestion de la qualité et d'analyse aux fournisseurs de services. En savoir plus sur In-Network Cloud Recording

par UJET

(47 avis)
UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience. En savoir plus sur UJET Brings joy to customer support by helping companies resolve problems faster. En savoir plus sur UJET

par ExecVision

(340 avis)
ExecVision is the only conversation intelligence software built for coaching. Designed by seasoned sales and customer success professionals, ExecVision transforms call recordings into actionable insights, surfaces coachable moments, and provides visibility into what's really being said on calls. Leverage your call recordings to build out best practice libraries, identify the specific skills and behaviors that drive success at your organization, and hear the unfiltered voice of the customer. En savoir plus sur ExecVision ExecVision is the only call analytics platform built for coaching at scale to drive behavior change and create more high performers. En savoir plus sur ExecVision

par Gong.io

(125 avis)
Gong automatically records and analyzes every sales call and web meeting. You get value in three ways: 1) Dramatically improve your team¿s selling skills. 2) Win more deals, keeping every deal on a path to close. 3) Hear the unfiltered voice of your market. Learn why sales teams at Hubspot, LinkedIn, and DiscoverOrg rave about Gong. En savoir plus sur Gong.io Win more deals. Transform your sales team into quota-shattering super sellers with Gong.io automatic call recording. En savoir plus sur Gong.io

par OrecX

(14 avis)
L'application Oreka TR enregistre l'intégralité des appels et coûte deux fois moins cher que ses concurrents. Avec un temps d'installation de 30 minutes chrono, elle est idéale pour les entreprises de toutes tailles (de 1 à plusieurs milliers de travailleurs). Enregistrez tous les appels de vos employés et stockez-les pour les réécouter ultérieurement. Vous pourrez ainsi surveiller le service, résoudre les conflits, respecter la conformité ou encore vérifier les commandes. Ce produit open source s'adapte parfaitement à tout type d'application ou de commutateur tiers. D'importants clients comme IKEA, Allstate, Budget, GoDaddy, NTT ou Teleperformance utilisent déjà Oreka TR. En savoir plus sur Oreka TR Enregistrez tous les appels de votre équipe et stockez-les pour pouvoir les réécouter ultérieurement. Cette application s'installe en 30 minutes et est utilisée dans 190 pays. En savoir plus sur Oreka TR

par CallRail

(104 avis)
Grâce aux fonctionnalités de suivi et d'enregistrement des appels de CallRail, il est facile de déterminer les leads, d'encadrer le personnel et d'améliorer le service client, ce qui se traduit par un plus grand nombre de conversions et un meilleur taux de fidélisation des clients. Prenez des notes pendant les appels pour vous assurer que les informations importantes sont comprises pour la communication à l'équipe. Évaluez les appels à l'aide de balises pour catégoriser les leads et extraire les rapports de taux de conversion. Écoutez les enregistrements à partir du tableau de bord pour améliorer vos tactiques, mener les bonnes conversations et conclure plus d'affaires, plus efficacement. En savoir plus sur CallRail Découvrez pourquoi les gens appellent votre entreprise. Commencez à suivre les appels en quelques minutes seulement. Version d'essai gratuite instantanée. Aucune carte de crédit requise. En savoir plus sur CallRail

par Versadial Solutions

(11 avis)
VSLogger can record TDM, Digital, VoIP, Analog Phones & Radio, and PC screens without changing your phone system or phone number. Search, playback, live monitoring, auto-archiving, granular user permissions, and quality control are standard features. Licensing is based on the number of lines being recorded with unlimited user access to recordings. Our solution is provided as a Kit or a Complete System. Customers can either purchase and own the license upfront or a subscription model. En savoir plus sur VSLogger Call Recorder VSLogger can record TDM, Digital, VoIP, Analog Phones & Radio, and PC screens at a fraction of the cost compared to similar systems. En savoir plus sur VSLogger Call Recorder
La plateforme de centre d'appels professionnelle Talkdesk permet aux entreprises de transformer l'expérience client en avantage concurrentiel. Grâce à ses performances de niveau professionnel, à sa simplicité d'utilisation grand public et à ses fonctionnalités comme l'enregistrement des appels, elle s'adapte facilement aux besoins en constante évolution des équipes de vente et d'assistance et de leurs clients finaux, ce qui se traduit par une plus grande satisfaction client, une meilleure productivité et davantage d'économies. Plus de 1 400 entreprises innovantes à travers le monde font confiance à Talkdesk pour développer leurs interactions clients. En savoir plus sur Talkdesk Cloud Contact Center C'est le premier logiciel pour call centers basé sur le cloud au monde. Enregistrement des appels, surveillance, routage analytique et fonctionnalités axées sur le client. En savoir plus sur Talkdesk Cloud Contact Center

par CloudTalk

(9 avis)
CloudTalk est une solution cloud pour call centers complète et prête à l'emploi en quelques minutes. Elle aide les entreprises intelligentes à proposer un support client exceptionnel et à augmenter leurs ventes. Que vous employiez plusieurs agents occupés ou que vous gériez des appels téléphoniques plutôt rarement, CloudTalk s'adaptera pleinement à vos besoins et à la taille de votre entreprise. Le logiciel s'intègre à votre service d'assistance et vos solutions e-commerce ou CRM préférés. Accédez instantanément aux numéros de téléphone de plus de 60 pays. N'hésitez pas à essayer gratuitement CloudTalk en action. En savoir plus sur CloudTalk CloudTalk est un système de téléphonie basé sur le cloud pour les équipes de support et de vente. Découvrez une gestion des appels simple et amusante ! Obtenez votre version d'essai gratuite dès aujourd'hui ! En savoir plus sur CloudTalk

par PhoneWagon

(31 avis)
L'enregistrement et le suivi des appels de PhoneWagons vous permettront d'augmenter votre taux de conversion et de fidéliser votre clientèle. Formez et gérez votre équipe à l'aide de scripts d'appel qui génèrent des taux de conclusion élevés. Marquez vos appels téléphoniques en tant que bons ou mauvais leads et générez un rapport en fonction de ces données précieuses. Écoutez les enregistrements d'appels en direct, envoyez des commentaires en temps réel et améliorez vos métriques. C'est un jeu d'enfant. En savoir plus sur PhoneWagon Cette solution d'enregistrement et de suivi des appels permet aux entreprises de transformer plus de leads en clients payants. En savoir plus sur PhoneWagon

par Numonix

(4 avis)
Capture, Process, Analyze and Act upon all your interactions both customer facing and in the back office. RECITE includes features such as call, chat, video and screen recording; quality management; speech insights; dashboards; widgets; reports; PCI 3.0., MiFIID 2, BASEL II compliance; web-based live monitoring; APIs for provisioning, media control and search and playback and much more. Leading to realization of higher profits, better customer retention, improved performance and protection! En savoir plus sur RECITE RECITE delivers unique insights into your interactions by analyzing content from multiple modalities, including voice, video and chat. En savoir plus sur RECITE
The RingCentral Office Automatic Call Recording feature easily enables recording of your inbound and outbound calls. It's easy to setup! With just a few clicks, admins can enable this feature for one or multiple users. Save as much as 100,000 recordings per account! Recordings can be downloaded for review and playback, and are emailed automatically to users. En savoir plus sur Automatic Call Recording RingCentral Automatic Call Recording is easy to setup, allows up to 100k recordings per account. Download and playback up to 90 days. En savoir plus sur Automatic Call Recording

par Kixie Web

(40 avis)
Service téléphonique d'entreprise. Intégration CRM intelligente. Puissant automate d'appel de vente. Amenez votre processus de vente au niveau supérieur grâce à la numérotation PowerCall en un seul clic, à l'enregistrement automatique des appels, aux enregistrements à vie des appels, au coaching en temps réel et aux métriques de vente avancées. Profitez des fonctionnalités de l'automate d'appel de vente comme la présence locale, la numérotation automatique PowerList et l'abandon de la messagerie vocale pour gagner cinq fois plus de clients. Commencez en 3 minutes avec la version d'essai gratuite (aucune carte de crédit requise). En savoir plus sur Kixie PowerCall Kixie est le moyen le plus rapide de faire plus d'appels de vente. Commencez à faire des appels locaux ou internationaux en 3 minutes grâce au PowerCall Dialer. En savoir plus sur Kixie PowerCall

par CrazyCall

(35 avis)
Application d'appel avec enregistrement des appels pour les professionnels de la vente accessible directement depuis votre navigateur, sans installation ni facturation complexe. Tout ce que vous devez faire est de choisir un numéro et commencer à appeler des prospects ! Elle vous permet d'organiser et de gérer les ventes, de contrôler la qualité de vos appels, de réduire les coûts, d'intégrer et d'automatiser les campagnes de télévente. CrazyCall est également une plateforme d'aide à la vente facile à utiliser qui augmente le retour sur investissement des appels à froid et facilite les conversions sur les sites web. En savoir plus sur CrazyCall Application d'appel pour les ventes avec fonctionnalité d'enregistrement des appels. En savoir plus sur CrazyCall
Five9 Call Recording Software helps track, retain and report on every conversation in your call center. Use the recordings for agent training purposes, to monitor performance, and to ensure quality of service. The software includes robust filtering capabilities to quickly identify any recordings that require review. FTP support allows you to retain and store calls for compliance or agent training purposes. Automatically sync with all leading CRMs. See why 2000+ customers trust Five9. En savoir plus sur Five9 Call Center Software Cloud Contact Center and Call Recording with Practical AI - Inbound, Outbound, ACD, IVR, 4 Dialers, Chat, Call Recording, and CRMs. En savoir plus sur Five9 Call Center Software

par Aircall

(130 avis)
Aircall aide les entreprises à être plus productives en matière de support client ou d'engagement commercial, grâce à un puissant système de téléphonie, simple à utiliser. Choisissez tous les numéros dont vous avez besoin pour faire des affaires. Instantanément. Dans 40 pays. Partagez ces numéros entre vos équipes et décidez de la répartition des appels. Reliez toutes les informations et tous les enregistrements d'appels sur votre CRM, votre service d'assistance ou votre logiciel de collaboration. Surveillez l'activité des appels grâce à de puissantes analyses. En savoir plus sur Aircall Aircall aide les entreprises à être plus productives en matière de support client ou d'engagement commercial, grâce à un puissant système de téléphonie, simple à utiliser En savoir plus sur Aircall

par PhoneBurner

(104 avis)
Call Recording and Power Dialing in One Powerful Software! We're so confident you'll have more LIVE conversations with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) Record calls automatically 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! En savoir plus sur PhoneBurner PhoneBurner is a Power Dialer and Sales Acceleration Platform with Call Recording, Smart Lead Distribution, and Real-Time Reporting. En savoir plus sur PhoneBurner

par CounterPath

(65 avis)
Client softphone primé conçu pour configurer un call center avec l'IP-PBX de votre choix. Appeler intuitivement avec une interface centrée sur le clavier. Répondre automatiquement aux appels entrants avec un temps d'attente variable. Escalade des appels avec un transfert d'appel facile et une fonctionnalité de maintien d'appel. Suivre les tendances de votre succès avec les métriques d'appel et l'enregistrement des appels. Un utilisateur Salesforce ? Appeler et suivre les progrès dans le tableau de bord Salesforce. Bria — Configuration facile de la téléphonie sur IP et solution de contrôle des appels. En savoir plus sur Bria Client du téléphone logiciel VoIP prêt pour l'agent du call center. Interagir avec les solutions de call centers les plus performantes ou personnaliser avec l'API Bria et SDK. En savoir plus sur Bria

par Ytel

(22 avis)
Ytel's Contact Center was built for lead generation, accelerating sales, and coordinating large-scale marketing campaigns. Ideal for businesses with 10 or more agents. Automatically flag and change phone numbers that get marked as spam, access to the premium short code (ex: 411-411 and 911-911), 800, and local phone numbers with every area code. Highlighted features: Outbound Calling, Ringless Voicemail, Call Tracking, Lead Distribution, Voice Broadcasting, Custom IVR, and ask about our API. En savoir plus sur Ytel Whether you want to increase leads, accelerate sales, or enhance the customer journey, Ytel has a solution to help you communicate. En savoir plus sur Ytel

par PhoneCall

(6 avis)
Avec la numérotation prédictive, les périodes d'inactivité sont réduites et l'agent est connecté automatiquement au client suivant, quelques secondes après la fin de l'appel précédent. Les répondeurs automatiques et les lignes inactives sont écartés. Les agents peuvent afficher un historique complet des interactions précédentes et des notes avant l'appel. Le temps de préparation est configurable et les numéros à appeler peuvent être choisis. En savoir plus sur PhoneCall PhoneCall est une solution cloud évolutive pour centres d'appel qui offre la gestion des contacts et la numérotation prédictive pour le télémarketing. En savoir plus sur PhoneCall

par Nimbata

(0 avis)
Nimbata is your go to Call Tracking Software, giving you insights on what drives consumers to pick up their phone and call your business. Simple, beautiful and intuitive, create your first campaign in less than 3 minutes (using local or toll free numbers). All our plans are outfitted so that you only pay for those calls that you answer. Stop paying expensive per-minute rates and switch to a more predictable model. 14-day trial (no credit card). En savoir plus sur Nimbata Understand which online or offline marketing campaigns are driving calls to your business. Train staff & increase conversions. En savoir plus sur Nimbata

par Bitrix

(348 avis)
Vous recherchez un CRM gratuit avec enregistrement vocal ? Bitrix24 est le logiciel qu'il vous faut. Bitrix24 enregistre les appels téléphoniques entrants et sortants. Si vous souhaitez transférer l'appel vers votre numéro ou vers votre téléphone portable et que la conversation soit quand même enregistrée, ce CRM saura répondre à vos attentes. En savoir plus sur Bitrix24 CRM en ligne gratuit n° 1 avec enregistrement des appels. Plus de 4 millions d'entreprises utilisent Bitrix24 comme PBX et CRM cloud gratuits. En savoir plus sur Bitrix24
CASH+ Call Recording for business phone systems, records all incoming and outgoing calls on PRI, Analog or SIP lines at your office. Compatible almost every business phone system. Using the CASH+ Call Recording software you can search and review calls by telephone number, station name, station numbers, line, trunk, call type and much more. Listen to, crop, save or email the recordings as needed. CASH+ is installed on premise and includes unlimited Web clients. It is also very easy to use. En savoir plus sur CASH+ Call Recording Software Recordings incoming and outgoing calls on PRI, Analog or SIP lines. Compatible with almost every phone system make and model. En savoir plus sur CASH+ Call Recording Software
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device. 8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries.
Les conversations avec vos clients représentent une mine d'informations inestimable. Enregistrez, stockez, transcrivez et récupérez des appels vocaux dans le cloud. Avec l'API Twilio Voice, les conversations peuvent avoir lieu n'importe où. Émettez, gérez et acheminez des appels vers un navigateur, une application, votre téléphone ou n'importe où ailleurs où vous pouvez prendre un appel. Créez exactement l'expérience d'appels que vous voulez, livrez des appels de qualité avec un son clair et à faible latence et surveillez les appels partout dans le monde. Les conversations avec vos clients représentent une mine d'informations inestimable. Enregistrez, stockez, transcrivez et récupérez des appels vocaux dans le cloud.

par Aircall

(130 avis)
Aircall est le système de téléphonie cloud de choix pour les marques modernes comprenant plus de trois utilisateurs. En s'intégrant de manière transparente aux outils de CRM et d'assistance les plus populaires, il aide les équipes de vente et d'assistance à communiquer de manière claire et efficace. Les administrateurs peuvent instantanément ajouter des numéros depuis plus de 100 pays, adapter leurs équipes en fonction de la saisonnalité et obtenir des informations approfondies grâce à des analyses en temps réel. Accessible sur ordinateur et sur application mobile, le système est utilisé par plus de 3 000 entreprises du monde entier. Profitez de votre version d'essai gratuite sans risque dès aujourd'hui ! Aircall est le système de téléphonie cloud le plus intuitif. Faites l'expérience d'une configuration facile qui ne nécessite aucun matériel et qui comprend des dizaines d'intégrations CRM.

par NewVoiceMedia

(57 avis)
NewVoiceMedia est le premier fournisseur de logiciels de centre de contact Cloud pour Salesforce, permettant aux entreprises de vente et de service de connecter instantanément leurs agents aux prospects et aux clients par téléphone, par e-mail et via les réseaux sociaux. NewVoiceMedia propose ContactWorld, une plateforme mondiale de communication sur le Cloud offrant une garantie de disponibilité de la plateforme à 99,999 %. NewVoiceMedia est le principal fournisseur de logiciels de call centers Cloud pour Salesforce, fournissant une fiabilité de 99,999 % dans le monde entier.

par 3CLogic

(49 avis)
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.

par FluentStream Technologies

(48 avis)
FluentStream has integrated Call Recording as one of the 90+ features in the business phone system. As an innovative leader in business communications, FluentStream has reinvented business phone systems. When features like voicemail and call forwarding are so easily accessed, its clear that FluentStream is transforming business communications. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. A cloud based phone system that includes Call Recording as a free feature with our system
Business Call Recording Software. Easy call recording on your mobile app, desktop app or desk phone. Choose to record automatically or manually. Easily enable recording of your inbound and outbound calls. With just a few clicks, admins can enable this feature for one or multiple users. Save as many as 100,000 recordings per account! Recordings can be downloaded for review and playback, and are emailed automatically to users. Business Call Recording Software. Free Setup, Upgrades & Support.

par Mitel Networks

(23 avis)
MiCloud Connect lets you move communications and collaboration to the cloud with confidence. Secure and flexible cloud phone services and unified communications.

par Convirza

(21 avis)
Convirza is the first enterprise call tracking and call optimization platform. We combine traditional call tracking with the powerful analysis of phone calls. Convirza uses speech recognition technology and sophisticated algorithms to gauge lead quality, measure conversions and take action with fully-baked marketing automation. We help sophisticated marketers make better decisions, improve close rates and increase revenue. Automatically track campaign effectiveness, automate bid management, get missed opportunity alerts, and track which sources produce.
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding plugins are few of Exelysis capabilities. Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.

par Aspect Software

(15 avis)
Ideal for 150+ agents, Aspect Quality Management offers call recording, playback and quality evaluation capabilities using a modern graphical user interface. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, integrate with Aspect Performance Management for coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases. Evaluate customer interaction quality as assessed by all parties including supervisor, agent, and customer. Ideal for 150+ agents.

par CloudCall

(14 avis)
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. Advanced, cloud-based computer telephony integration for your CRM system.

par CallCabinet

(13 avis)
CallCabinet fournit des solutions uniques d'enregistrement des appels et de gestion de la qualité, via des solutions de gestion ou mobiles, cloud, sur site, hybride, Skype, pour répondre aux besoins de n'importe quel opérateur de téléphonie, ITSP ou client. Que vous souhaitiez posséder votre système ou payer à mesure que votre entreprise évolue, CallCabinet dispose des produits et solutions de gestion dont vous avez besoin ! ILS PEUVENT ENREGISTRER QUICONQUE, N'IMPORTE OÙ SUR N'IMPORTE QUOI. CALLCABINET A UNE SOLUTION RÉVOLUTIONNAIRE POUR VOUS.

par HigherGround

(12 avis)
Calibre est composé de plusieurs solutions qui peuvent être combinées pour répondre aux besoins de l'entreprise : Praetorian Voice Recorder est un enregistreur clé en main capable d'enregistrement à temps plein, sélectif, programmé, aléatoire et à la demande. Mentor QA Suite fournit les outils nécessaires pour surveiller, évaluer et améliorer les performances des agents. La suite Telecom BI donne accès à des informations précieuses sur l'organisation en analysant les données commerciales et client quantitatives. Enregistrement de responsabilité à plein temps, enregistrement aléatoire pour la surveillance de la qualité, options d'enregistrement d'appel déclenchées par l'API et à la demande.

par Monet Software

(12 avis)
Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience. With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording, quality management, and performance management and ensures flexibility, intuitive user experience, and reliability, resulting in increased productivity, service levels while reducing center costs. A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.

par Infinity

(12 avis)
Infinity analyses the conversations you have with your customers to create clarity, which empowers you to grow revenue & reduce costs. Infinity allows you to integrate call data into the Google suite to allow you to track the full visitor journey. Infinity is a call intelligence platform available in over 75 countries. A call intelligence solution that integrates into a number of other solutions so that you track the full visitor journey.

par Telstra

(12 avis)
Solution d'enregistrement d'appels VOIP basée sur le cloud avec des fonctionnalités telles que les analytiques, la conformité et l'amélioration des performances des employés. Solution d'enregistrement d'appels VOIP basée sur le cloud avec des fonctionnalités telles que les analytiques, la conformité et l'amélioration des performances des employés.

par Jog.ai

(11 avis)
Jog.ai automatically records and transcribes calls so nothing is ever forgotten or lost. Want perfect memory for your calls? You'll have it since Jog audio is synced with the transcript text and stored until you choose to delete it. Advanced features allow users to quickly get back to key moments of a call long after it takes place. Jog.ai is a platform that automatically records and transcribes all of your calls, indexing the voice data to make it accessible later.

par Phonexa

(9 avis)
Call Logic, our fully integrative call tracking platform, provides call tracking, call recording, automated call distribution, and free API integrations to help businesses handle all their incoming calls and correctly attribute calls to their marketing efforts. Call Logic also provides local vanity phone numbers and custom toll-free numbers to heighten brand awareness and increase the number of calls. Revolutionary cloud platforms for web leads and call leads.

par Monster VoIP

(8 avis)
Provides a fully hosted cloud PBX and unified communications. Provides a fully hosted cloud PBX and unified communications.

par Call Box

(6 avis)
Une solution de suivi des appels et d'analytique qui aide les équipes de vente et de service à identifier les opportunités manquées et à améliorer les compétences téléphoniques.

par TeleCapture

(6 avis)
TeleCapture has been providing the fastest and most cost-effective call tracking and recording software available since 2007. Quickly set up unique phone call tracking numbers to measure your marketing effectiveness with simple reports. Boost your sales conversion rates with caller data & optional call recording. Instantly access real-time data online with our simple online dashboard. No contract. No setup fee. Instant activation. Cancel whenever you'd like. Plans starting at just $5.99/month. Measure your marketing effectiveness with unique phone call tracking numbers & simple reports.

par Jet Interactive

(5 avis)
The ultimate call tracking system for companies that drive sales via inbound phone calls. Jet Interactive tracks both the source of the call & the result, feeding this information back into your CRM and/or Analytics systems. Your sales team has real time data (before answering the call) to see which ad triggered the call. This works with both online & offline ads. Overall you can see which ad channels deliver sales & where to allocate your advertising spend! Sophisticated (and easy to use) online call analytics tool that feeds call source & result into both your CRM & analytics platform.
Calabrio provides a range of options for monitoring and recording calls to nurture the customer experience, control quality and protect the interest of the business: Call Recording, Live Voice and Screen Monitoring, Quality Management, and Speech Analytics. Regardless of the application, Calabrio offers: A modern Web-based interface, role-based access, and flexible and reliable architecture options. Our Call Recording solution is part of the Calabrio ONE software suite. Options for monitoring and recording calls to nurture the customer experience, control quality and protect the interest of the business
Conçu pour créer des applications vocales dans le cloud offrant un contrôle des appels, des conférences vocales, un enregistrement des appels, des menus vocaux, etc. Conçu pour créer des applications vocales dans le cloud offrant un contrôle des appels, des conférences vocales, un enregistrement des appels, des menus vocaux, etc.

par Call Tracker

(4 avis)
Simplifie le suivi de vos campagnes marketing qui génèrent des appels téléphoniques afin que vous puissiez vous concentrer sur les éléments qui fonctionnent. Simplifie le suivi de vos campagnes marketing qui génèrent des appels téléphoniques afin que vous puissiez vous concentrer sur les éléments qui fonctionnent.

par Storacall

(4 avis)
Storacall offer a range of call recording solutions to maximise performance, compliance (including PCI), quality assurance and liability protection. Available as a turnkey solution or software only, our solutions allow you to search for calls by date/time, duration, agent/extension number, inbound/outbound number, team/department, notes and much more. We can record extension side or trunk side and cover all telephony options. Whatever your requirements we have a system that will work for you. A wide arrange of call recording solutions. Includes analytics, live agent monitoring, training, and much more!

par Dial 800

(3 avis)
1) Reports: Everything you need to know about your incoming and outgoing calls. 2) Recordings: Listen, download, or email any call. 3) Demographics: Get to know your callers with extensive demographic information of the households calling you. Proactive call tracking gives you real call volumes, buyer demographics, and recordings of every call you receive.
inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes. InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems.

par Nectar Desk

(3 avis)
Une solution logicielle de call center pouvant être configurée en quelques minutes. Bénéficiez d'un accès rapide aux rapports dont vous avez besoin pour optimiser les performances du personnel et évaluer les statistiques du call center. Obtenez des informations sur vos bureaux qui vous aideront à améliorer le flux de travail et la productivité. Toutes les fonctionnalités que vous attendez d'un logiciel de call center : SVI, extensions, enregistrements des appels, gestion de la file d'attente, transferts à froid/chaud, ACD, automate d'appel, canal SMS/e-mail, transfert d'appel vers un téléphone, call whispering et call barging. Équipe de support disponible 24h/24, 7j/7. Nectar Desk est une solution professionnelle de call center SaaS. Le système aide à gérer et à contrôler les performances de tous les agents.

par Loxysoft

(3 avis)
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks. User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.

par easyinbound

(3 avis)
Australia's Premier 13, 1300, 1800 and Smart Number Provider. Australia's Premier 13, 1300, 1800 and Smart Number Provider.
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.

par Envision Telephony

(2 avis)
Envision Click2Coach and Click2Coach Cloud Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics.

par DynaMetric

(2 avis)
Call Saver Pro enables you to save, sort, and retrieve recordings of your phone calls on your computer. Call Saver Pro enables you to save, sort, and retrieve recordings of your phone calls on your computer.
Provides comprehensive call recording that adapts easily to the unique operational requirements of any enterprise. It supports virtually any telephony environment, including traditional TDM and VoIP, enabling a seamless transition during technology migrations, as your enterprise grows and evolves. Comprehensive multi-site call recording and playback capabilities optimize the use of network resources and enable data center consolidation. Call recording solution that meets the compliance recording requirements of multiple channel types using the latest technologies.

par Cytracom

(2 avis)
Cytracom a un standard automatique, une conférence téléphonique, des groupes de recherche de ligne, et une large gamme de fonctionnalités pour dynamiser votre entreprise. Cytracom a un standard automatique, une conférence téléphonique, des groupes de recherche de ligne, et une large gamme de fonctionnalités pour dynamiser votre entreprise.

par Kanda Software

(2 avis)
Callnote Premium est une application gratuite qui permet d'enregistrer des appels audio et vidéo Skype, Google+ Hangouts, Viber, Facebook, GoToMeeting et WebEx. Il est également possible de créer des instantanés vidéo en cours de route. Il est possible d'enregistrer l'appel complet ou de démarrer/arrêter chaque fois qu'on en a besoin. Gérer une bibliothèque d'enregistrements directement depuis l'ordinateur, stocker les conversations dans Evernote ou Dropbox, GoogleDrive ou OneDrive, partager des vidéos sur Facebook ou les publier sur YouTube. Une application gratuite pour enregistrer les appels audio et vidéo Skype, Google+ Hangouts, Viber, Facebook, GoToMeeting et WebEx.

par Yack Technology

(2 avis)
Call members of your team straight from your web browser or using our mobile app. Yack.net automatically records the call and uses speech to text transcription to make a readable copy of what was said. You can replay the call from any point in the transcript or use the built in search to find topics that you have discussed and replay the relevant part of the call direct from search results. Combines automatically transcribed calls with instant messaging. Search the meeting minutes and instantly replay the call.

par ZCloud

(2 avis)
Affordable call recording using your existing telephony platform. Record Avaya, Genesys, Cisco, or any VoIP system. Configuration is fast, easy, and takes place in the same browser based UI as playback. Screen recording using any number of screens, any resolution, and any layout. Screen recording can be triggered by calls or triggered by your own system. Quality management is integrated into the entire system with custom forms and score sheets. Start with a single user and scale to thousands. Affordable Call Recording using your existing telephony platform. Record Screen and create Quality Management evaluations.

par Duxoft

(1 avis)
MiaRec is an enterprise-level solution for call recording and quality monitoring in contact centers and businesses of any size and type, from SMB to large multi-site enterprises. MiaRec top features include intuitive web-based interface, easy installation within minutes, rich functionality, Live Monitoring and many others. Advanced security, PCI compliance support and tight integration with contact center systems and telephony equipment like those from Cisco, Avaya, Broadsoft, Asterisk etc. Business and contact center call recording solution for IP telephony and unified communication system

par Pingram Software

(1 avis)
Records telephone conversations directly to your hard disk with a single push of button. Records telephone conversations directly to your hard disk with a single push of button.
Skype call recording software that saves calls in MP3 format. Skype call recording software that saves calls in MP3 format.

par TriVium Systems

(1 avis)
The solution can scale from a single user/voice port to hundreds of ports with centralized server based solutions. The implementation is simple and reliable supporting IP, digital and analog mixed systems. With the modular components you can start small and grow the solution capabilities as your business demands. The SonicView product line offers cost-effective station side voice recording solutions.

par PamConsult

(1 avis)
Free, reliable and easy to use Skype audio and video recording software. Features: - Free Skype Call and Video Recording - Skype Chat Recording - Skype Call Scheduler - Record calls automatically - Mono/Stereo recording option - Skype Conference Call manager - Create cool mood messages - Answering Machine - Play sounds during calls - Auto Chat Reply - Birthday Reminders - Email Forwarding - Contact Personalization and more cool features! Free, reliable and easy to use Skype audio and video recording software.
Full featured call logging recorder system for public safety and compliance call centers. Full featured call logging recorder system for public safety and compliance call centers.

par Nexsus Techno Solutions

(1 avis)
Call recording solution with features such as compliance, performance management, and customer satisfaction. Call recording solution with features such as compliance, performance management, and customer satisfaction.

par DialSource

(1 avis)
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM. DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics.

par Netlogic IDX

(1 avis)
Powerful call recording system that you can completely rely on for quality assurance, performance monitoring, and security. Powerful call recording system that you can completely rely on for quality assurance, performance monitoring, and security.

par Coordinated Systems

(0 avis)
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions. Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions..

par Intelligent Recording

(0 avis)
The Xtension Recorder digital phone recorder is first to make quality monitoring and agent training a commodity product. It is plug and play technology that utilizes your existing technology infrastructure. It can be configured with distributed hardware and centralized storage or a centralized back office solution. GSM compression stores 168 hours of recorded calls on 1 Gb. Professional digital call recording that fits any budget with the same features as larger systems with more flexibility.

par ZOOM International

(0 avis)
Web-based user interface, complete call life cycle management, user access based on roles and privileges, on-demand recording. Web-based user interface, complete call life cycle management, user access based on roles and privileges, on-demand recording.

par Edigin

(0 avis)
Entire user, manager, and administrator toolbox in a single intuitive interface that is browser based. Entire user, manager, and administrator toolbox in a single intuitive interface that is browser based.

par Applied Business Technologies

(0 avis)
The recorder platform allows your IP based contact center to take advantage of random or full time in one intuitive interface. The recorder platform allows your IP based contact center to take advantage of random or full time in one intuitive interface.

par OnviSource

(0 avis)
OnviSource's Workforce Optimization (WFO) is a suite of solutions based on the concept of "Capture All, Analyze All, Automate All, Improve All". Our multimedia capture, recording and monitoring generates a goldmine of valuable information and knowledge, analyzed by our multi- and cross-channel analytics in order to produce actionable knowledge that can automatically or manually act to improve customer interactions, agent's performance, compliance management, and back office transactions, Contact center solutions provide all the functionality and features required to engage in comprehensive Workforce Optimization.

par Voicetronix

(0 avis)
VTlogger is an open source, web driven software application that when combined with telephony boards, can turn computers into reliable and easy to use call recording solutions suitable for any size organization or industry. Whether you're handling hundreds of calls a day or thousands of calls an hour, rest assured that VTlogger is the only choice if you are in the market for a practical, cost effective call recorder backed by excellent vendor support. VTlogger is an open source, web driven software application that turns computers into reliable and easy to use call recorders.

par AVANSER

(0 avis)
Want to know if your marketing is actually driving inbound sales calls? How many sales calls do you miss? How does your team handle new inbound leads? AVANSER Call Tracking and Analytics platform delivers powerful call-data on virtually every aspect of a sales call, including which channel, campaign (or even keyword), how that call was handled by your sales team and the ROI. Book a demo to see how it works on 1300 795 357. Lead & Sales Tracking Solutions help you improve your business by delivering relevant and actionable information in real time.
Telephone call recording, screen capture, quality management and reporting tools for any line type or PBX (digital, analog or VoIP) Telephone call recording, screen capture, quality management and reporting tools for any line type or PBX (digital, analog or VoIP)

par Verba Technologies

(0 avis)
Verba is a leader in professional call recording and quality assurance solutions for unified communications, and the only player with a complete portfolio for voice, video and telepresence recording. The Verba Recording System supports Cisco, Avaya, Microsoft Lync and standard SIP-based unified communications solutions. Provider of call recording solutions for unified communications platforms.

par TelStrat

(0 avis)
Enables the user to capture telephone conversations for virtually any purpose, whether looking to ensure top quality customer service, mine customer calls for invaluable intelligence, avoid frivolous lawsuits, provide audio copy with written dictation, or avoid conduct issues, there is virtually no end to the returns businesses can reap from a call recording investment. Enables the user to capture telephone conversations for virtually any purpose.

par NCH Software

(0 avis)
Une application d'enregistrement audio numérique professionnelle pour les PC Windows ou Linux. Ce logiciel d'enregistrement audio multicanal présente une conception performante et une interface simple permettant un fonctionnement quotidien fiable et convivial. Une application d'enregistrement audio numérique professionnelle pour les PC Windows ou Linux.
Capturer les commentaires des clients grâce à l'enregistrement d'appel. Capturer les commentaires des clients grâce à l'enregistrement d'appel.

par 321Soft Studio

(0 avis)
Record audio mixing like Skype or iChat calls and audio from microphone, CD player, and line-in devices. iEasyRecorder a powerful yet easy-to-use audio recording program which allows you to effortlessly record sounds and music from any sources including from operating system, any running applications, websites, microphone or an external device. It also can record from more than one program at the same time. Record audio mixing like Skype or iChat calls and audio from microphone, CD player, and line-in devices.

par eleven

(0 avis)
Eleven is a useful and intuitive piece of software created to offer you the ability of capturing the audio calls you make on Skype, saving them to your computer while also transcribing the messages to editable text. The application displays a fairly simple and attractive appearance, its looks making it accessible even for the least experienced individuals, as there is very little for you to do, other than make your call on Skype. Plugin for recording and transcription of Skype calls. Audio recording, transcript editing,text search, audio and text export.
Trisys provides easy-to-use, cost effective business intelligence tools for both on premise & hosted telephone systems, compatible with virtually any telephone configuration. We offer solutions ideal for any industry that is flexible to evolve with your business needs. Replay is an innovative call recording system that produces valuable reports from your companys telephone activity. From SMB to enterprise levels, our capabilities help your company run resourcefully & increase revenue! Increase employee productivity, better manage personnel, ensure great customer service and compliance plus uncover additional revenue!

par PracticeCompass

(0 avis)
PracticeCompass is an innovative, cloud-based practice management platform which integrates seamlessly with your existing practice software. Through PracticeCompass your daily administrative and front office reception and patient-facing tasks are guided and monitored to deliver the best patient care. PracticeCompass helps consolidate, streamline, and maximize your workflow efforts with automation to increase productivity and practice profits. Practice management, appt. confirmations, recalls, marketing, auto dialer, reduce no shows, staff management, increase productivity.
Cloud-based solution that lets businesses stream, share as well as archive recordings of video meetings. Cloud-based solution that lets businesses stream, share as well as archive recordings of video meetings.

par Waybeo

(0 avis)
Waybeo helps business to accelerate Inbound Phone Leads with Call Marketing tools. With Waybeo, Marketers can able to track, measure & improve calls from Multiple channels. Calls from Offline and Online campaigns can be tracked and aligned to reduce marketing budget by average 19%. Connecting Inbound Leads to right Sales personnel instantly and qualify more leads by responding at the right time. Waybeo is an Inbound phone lead acceleration platform with Call tracking and Analytics platform for Marketers.
VOIP technology is a flexible, cost effective, scalable and powerful way to operate your business telephony. BDM Voice's Horizon platform offers your business a state of the art system whilst typically offering you significant cost savings over the use of traditional telephony. With our Horizon VOIP solution you can choose to take advantage of FREE calls* or FREE Handsets, depending on what suits your business best. Our Horizon platform offers you a state of the art system whilst offering significant cost savings over the traditional telephony.
Cloud based call recording for fixed line, mobile (including SMS) and Skype for Business. Cloud based call recording for fixed line, mobile (including SMS) and Skype for Business.
Of all the ways to engage a prospect or customer, the telephone remains king. But as organizations become increasingly dispersed, sales managers face a losing battle in measuring the performance of reps who are using a host of calling methods, including personal phones, to make work-related calls. Gryphons Sales Performance Dashboard automatically captures all call activity, regardless of phone type or location, through proven cloud-based telephony innovation. Companies with dispersed sales teams depend on Gryphon Networks to optimize sales performance and eliminate regulatory risk.
Hoiio Call tracking lets you get virtual numbers from 60+ countries which you can use as your phone number for your marketing campaigns. This lets you track your phone leads to the relevant marketing campaign. If you're using Google AdWords or Bing Ads you can also go deeper and find out the keywords that lead to the phone call. Finally you can record all these calls for quality and review. Web based solution made to track phone leads from your marketing campaigns by different call sources. Integrates with Google Analytics.

par Spoken Communications

(0 avis)
Cloud call recording solution with features such as 100% end-to-end capture, screen capture, unique, on-the-fly encryption, PCI compliance and per-minute pricing. Highly secure, 100% end-to-end cloud call recording solution.

par Telmetrics

(0 avis)
Call tracking & analytics dashboard delivers the inbound phone lead attribution insights to prove campaign ROI. Call tracking & analytics dashboard delivers the inbound phone lead attribution insights to prove campaign ROI.

par Ozonetel Systems

(0 avis)
Solution du centre d'appels multicanaux sur le cloud desservant plus de 1000 clients dans 20 secteurs industriels. Solution du centre d'appels multicanaux sur le cloud desservant plus de 1000 clients dans 20 secteurs industriels.

par Ameyo Engage

(0 avis)
Ameyo Engage est un logiciel pour call centers basé dans le cloud qui permet aux entreprises de prendre le contrôle de leurs opérations en déployant plus rapidement des modifications des initiatives d'interaction client et en motivant leurs employés, ce qui se traduit par une meilleure expérience client, une amélioration des ventes et des paiements et, finalement, d'acquérir des clients fidèles et de créer des employés heureux. Développez votre activité en fidélisant vos clients avec un logiciel de centre d'appels des clients de niveau international.

par INVOX

(0 avis)
Le suivi des appels INVOX attribue un numéro de suivi unique à chaque canal publicitaire individuel, ce qui permet de mesurer les canaux publicitaires ou les sources qui génèrent des appels téléphoniques. Le suivi des appels INVOX mesure la quantité et la qualité des appels pour chaque canal publicitaire et fournit un aperçu des canaux marketing qui génèrent le plus d'appels téléphoniques. Grâce à ces données, il est possible d'ajuster le budget marketing pour investir intelligemment dans les campagnes les plus performantes. Solution de suivi des appels qui permet de savoir exactement quels canaux marketing apportent le plus de conversions par appel.

par Recordator

(0 avis)
Recordator.com is a quick and easy solution for anybody looking to record their calls with great recording quality. It works on any mobile phone and carrier, since the calls are routed through our service. For that reason, the recording quality is as good as your call. No hardware to buy, no apps to install - record right from our website. We have transparent pricing - pay only for what you use. There is no setup fee or recurring fee. Give it a spin with 10 free recording minutes. Easy call recording for your outgoing, incoming and conference calls. Works across any device and carrier. Pay only for what you use.

par Broadview Networks

(0 avis)
OfficeSuite Call Recording enables businesses to record inbound and outbound calls of their choice with our userfriendly, cloudbased call recording solution. OfficeSuite Call Recording enables businesses to record inbound & outbound calls of their choice with our cloudbased solution.

par Cognia

(0 avis)
Cognia Cloud : unified global platform for call recording, storing and analysing all your voice, video and text communications. Unlock the value of big data Cognia's global communications platform is used by businesses in sectors such as finance, energy, healthcare and retail, to transform t

par ServeMeBest

(0 avis)
Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations. Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.

par Dubber

(0 avis)
Dubber est le service d'enregistrement d'appels et de capture de communications le plus évolutif au monde. Il permet aux utilisateurs d'enregistrer, de sauvegarder, de rejouer et d'interagir avec leurs appels comme jamais auparavant. L'enregistrement d'appels de Dubber depuis une plateforme cloud native a révolutionné la technologie de la téléphonie. Son évolutivité illimitée, son absence de coûts initiaux et sa véritable offre SaaS permettent aux fournisseurs de services et aux clients d'utiliser le logiciel d'enregistrement des appels et d'en profiter comme jamais auparavant. Dubber fournit une solution SaaS d'enregistrement des appels évolutive qui peut être déployée en quelques jours, sans matériel ou ni CapEx.

par Marketing Systems Group

(0 avis)
Predictive dialer for the research industry that supports remote interviewers, audio recording, VoIP support, inbound/outbound, CATI. Predictive dialer for the research industry that supports remote interviewers, audio recording, VoIP support, inbound/outbound, CATI.

par FCS Computer Systems

(0 avis)
FCS Voice est une passerelle SIP et analogique pour la messagerie vocale et numérique. Il est composé de deux sous-systèmes, un système vocal et un système fax, qui peuvent être implémenté à la carte ou comme solution globale partageant la même base de données avec une seule fonction de connexion. FCS Voice fonctionne de manière transparente avec tous les principaux systèmes PMS et PABX, garantissant que les messages vocaux et la messagerie faxe des clients sont traités de manière sécurisée et efficace lors de l'enregistrement et du départ des clients. Système de messagerie vocale et numérique robuste, compatible avec tous les principaux systèmes PMS et PABX sur le marché.

par TC&C

(0 avis)
CARIN, the award winning call recording system, is a premiere MiFID 2 compatible solution supporting Cisco, Microsoft, Avaya, BroadSoft, IP Trade and any SIP compliant telephony systems. CARIN365 has been the first Recording as a Service and Software as a Service solution to record, share, stream and manage unified voice and video calls, mobile phones, trading turrets as well as Telepresence sessions and user screens in a single product. Premium unified communications recorder for all media. Also available as a cloud based service. Compatible with Cisco, Skype and Avaya.

par TrackMyLeads

(0 avis)
Track calls from TV, radio, direct mail, online ads and other sources. Know how many calls you get from each marketing source, when you need to follow up on new leads, and how many clients you get from each campaign. Track conversion rates by ad campaign, call centre staff. Listen to call recordings for training and quality assurance. Schedule appointments and set follow up reminders so you never miss another lead. Collaborate on client calls and spend more money on ads that bring you business. Call tracking & intake management system with optimized lead forms, appointment scheduling, lead tracking, and conversion analytics.

par Humach

(0 avis)
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales

par Aryavrat Infotech

(0 avis)
TimenTask suites for every business to increase the productivity and maximizing the profits. It comprises tools which can help the companies managing the employee work and have the consolidated reports of work. The main aspect of the solution is to increase the efficiency of the team and analyze their work habits to help them out in improving the skills, converting inefficient practices to the better ones. TimenTask is a tool which tracks the time spent on each activity & help to increase the productivity by managing their work & projects.

par West Unified Communications

(0 avis)
Cloud Contact Pro is a revolutionary contact center platform designed to boost productivity, increase connection rates and build customer relationships. You have ability to design diverse call flows for customer acquisition, service, retention and collections, and combine that with insightful reporting and forecasting capabilities so you can deliver great service at a lower cost point. It even offers fully PCI compliant call recording and workforce management solutions. Turbo charge your customer operations - inbound or outbound, sales or customer care, voice or multichannel.

par Cistera

(0 avis)
Cette application d'enregistrement des appels, de diffusion et d'analyse permet aux entreprises d'approfondir leurs données commerciales. Cette application d'enregistrement des appels, de diffusion et d'analyse permet aux entreprises d'approfondir leurs données commerciales.

par Oak Systems International

(0 avis)
Enhance performance, resolve disputes, comply with industry standards. Enhance performance, resolve disputes, comply with industry standards.

par JLodge

(0 avis)
A quality call monitoring solution to help you understand trends and data and improve your customer service! A quality call monitoring solution to help you understand trends and data and improve your customer service!

par KaplanSoft

(0 avis)
Audio recorder and call detail records (CDR) generator for Windows. Audio recorder and call detail records (CDR) generator for Windows.

par Voxjar

(0 avis)
Helps SMB contact centers monitor 100% of their agents' calls and automatically surfaces problems and training opportunities. Helps SMB contact centers monitor 100% of their agents' calls and automatically surfaces problems and training opportunities.

par ASC Technologies

(0 avis)
ASC provides call recording for quality management especially for contact centers, financial and public safety organizations. ASC provides call recording for quality management especially for contact centers, financial and public safety organizations.

par Yo Telecom

(0 avis)
Phone & WiFi systems that increase your success by improving staff performance and creating deeper customer relationships. Phone & WiFi systems that increase your success by improving staff performance and creating deeper customer relationships.

par Voice Print International

(0 avis)
A call and screen recording solution to ensure quality and regulatory compliance. A call and screen recording solution to ensure quality and regulatory compliance.

par Smith.ai

(0 avis)
Keypad is the most advanced & affordable small business VOIP phone system. Route, monitor & record your calls, texts & faxes. Call & text from any device (cell phone, desk phone, computer, tablet). Local & toll-free numbers. Complex call routing: menus, schedules, blasts & sequences. Fax (inbound & outbound, via web or email). Call recording. Voicemail transcription. Transfer your business number. Automatic spam blocking. Integrates with Smith.ai virtual receptionists. Advanced & affordable small business VOIP phone. Route & monitor your calls, texts & faxes. No contract. Block spam. Port your number.

par Enghouse Interactive

(0 avis)
Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement. Quality Management Suite is a feature-rich call recording solution used globally for compliance, security or improving service.

par Tethr

(0 avis)
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls. Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls.

par Rolustech

(0 avis)
An integration of Sugar and Twilio that lets you make calls from any Sugar module, send and schedule SMS, and record calls. RT Telephony helps you run your business more efficiently and productively. An integration of Sugar and Twilio that lets you make calls from any Sugar module, send and schedule SMS, and record calls.

par Jiminny

(0 avis)
Jiminny brings together a sales communications platform built to develop the skills of your team, improve productivity and collaboration, whilst helping the whole business stay connected to your customer. Every conversation is automatically logged to your CRM, captured, analyzed, and instantly ready to share or coach from a searchable library. We've broken down all the barriers to coaching - so each member of your team can be the best version of themselves. Capturing sales and customer conversations to improve performance, scale team growth, and help you start coaching.
REIRail is call tracking software for Real Estate Agents and Investors as well as Mortgage Loan Officers. REIRail is call tracking software for Real Estate Agents and Investors as well as Mortgage Loan Officers.

par CallSource

(0 avis)
CallSource offers advanced call-tracking technologies to collect business intelligence about your customers and the effectiveness of your marketing programs. CallSource offers advanced call-tracking technologies to collect business intelligence about your customers and the effectiveness of yo
Le logiciel call center est un service hébergé dans le nuage. Il n'est pas nécessaire que les agents se trouvent dans un lieu spécifique, car ils peuvent recevoir et faire des appels depuis n'importe où. De cette manière, le logiciel Call Center permet aux agents de travailler confortablement et efficacement depuis différents endroits. Il intègre un système ACD qui distribue les appels entrants aux agents en fonction des automatismes configurés préalablement. Un logiciel call center est un système qui gère un grand nombre d'appels en ligne, en offrant le meilleur service client.

par AbyssMedia

(0 avis)
Designed for recording audio information from multiple sources simultaneously and automatically. Designed for recording audio information from multiple sources simultaneously and automatically.

par Colabora Comunicaciones Unificadas

(0 avis)
SAAS Unified Communications Software, including virtual switchboard, chat, storage and video and audio meetings SAAS Unified Communications Software, including virtual switchboard, chat, storage and video and audio meetings

par TENIOS GmbH

(0 avis)
With its Voice API, TENIOS operates an interface for voice services, which enables the integration of customer-specific voice applications via web technologies into the cloud communications platform. The Voice API bundles a number of functions (in particular dynamic call control) that allow software applications to initiate and receive calls without developers having to deal with telecommunications technologies and protocols. The TENIOS Voice API enables the integration of speech services into your cloud telephony via common web technologies (https, REST).