Logiciels de gestion de l'expérience client

Un logiciel de gestion de l'expérience client (également appelés CXM ou CEM) aide à collecter, organiser et suivre les opinions des clients, aussi bien positives que négatives. Ce logiciel comprend diverses applications, allant des programmes de collecte des avis clients aux outils de conversion des opinions écrites en informations numériques utilisables ultérieurement à des fins de marketing. Voir aussi : logiciel de sondage, logiciel de satisfaction client et logiciel de fidélisation client.

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Intouch Insight

Intouch Insight

par Intouch Insight

(8 avis)
Intouch Insight customer experience software helps organizations proactively manage their customer experience. Intouch collects customer feedback and data from any source, and artificial intelligence-powered features transform huge amounts of data into meaningful information that everyone in the organization can understand. Teams at all levels can then easily prioritize and take action, and measure the impact on business goals. En savoir plus sur Intouch Insight Intouch Insight customer experience software improves customer satisfaction by allowing brands to listen, interpret and act on CX data. En savoir plus sur Intouch Insight
SurveyMonkey CX

SurveyMonkey CX

par SurveyMonkey

(0 avis)
SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels that reach customers when they are most receptive. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Easily share insights with your team, and close the loop with your customers by triggering follow-up actions.Get a demo today! En savoir plus sur SurveyMonkey CX The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX. En savoir plus sur SurveyMonkey CX
Genesys PureCloud

Genesys PureCloud

par Genesys

(48 avis)
En savoir plus sur Genesys PureCloud PureCloud simplifie la relation client. Téléphone, e-mail et chat sont connectés dans un seul outil pour améliorer l'engagement client. En savoir plus sur Genesys PureCloud
Kilterly

Kilterly

par Kilterly

(4 avis)
Our platform was created to supercharge and simplify your customer experience efforts of building and maintaining healthy relationships across all clients. Kilterly gives you the automated tools to gather data and reach out to clients for their feedback to optimize their customer experience. En savoir plus sur Kilterly Our platform was created to supercharge and simplify your customer experience efforts of building and maintaining healthy relationships En savoir plus sur Kilterly
Qualtrics Customer Experience
Qualtrics Customer Experience (CX) est la plateforme la plus agile au monde pour l'amélioration de l'expérience client, permettant aux entreprises de surveiller, réagir et d'améliorer chaque moment clé du parcours client, ainsi que d'intégrer l'opinion des clients dans chaque décision. Grâce à des tableaux de bord flexibles basés sur les rôles, une gestion dynamique des cas et une intégration CRM complète, vous disposez du pouvoir d'offrir une expérience client incomparable. Demandez une démo personnalisée ou inscrivez-vous pour un compte gratuit afin de démarrer ! En savoir plus sur Qualtrics Customer Experience Qualtrics Customer Experience permet aux entreprises de surveiller, de réagir et d'améliorer facilement chaque moment clé du parcours client. En savoir plus sur Qualtrics Customer Experience
Thematic

Thematic

par Thematic

(0 avis)
We uncover insights that help you build a better customer experience, and help identify what matters to customer segments. Turn your existing NPS and CSAT data into actionable insights using AI-powered thematic analysis. We analyze your feedback to show you the drivers for customer satisfaction and loyalty, product usage and buying behaviors. En savoir plus sur Thematic Uncover insights to build a better CX. Turn your existing feedback into actionable insights using AI-powered thematic analysis En savoir plus sur Thematic
Hotjar

Hotjar

par Hotjar

(129 avis)
Hotjar est le moyen rapide et visuel pour connaître vos utilisateurs. Hotjar contient tout ce dont votre équipe a besoin pour obtenir une opinion visuelle instantanée et voir comment les internautes utilisent réellement votre site, et découvrir des idées pour faire les bons changements. En savoir plus sur Hotjar Des outils de feedback et d'analyse conçus pour améliorer l'expérience des visiteurs de votre site web. Fournit des heat maps, des enquêtes de feedback, des sondages, etc. En savoir plus sur Hotjar
Podium

Podium

par Podium

(61 avis)
Podium is trusted by over 130,000 users to get more reviews on sites like Google, Facebook, HealthGrades & more to improve the customer experience and understand what makes your business successful. The Podium platform is geared around convenience for customers and giving business owners the tools they need to be there for customers. Improve your customer experience with reviews, sentiment analysis, messaging, webchat and more. En savoir plus sur Podium Podium Customer Experience improvement software focused on reviews, messaging, convenience for customers and more. En savoir plus sur Podium
CMNTY Platform

CMNTY Platform

par CMNTY

(29 avis)
La plateforme CMNTY est une solution intuitive tout-en-un pour créer des communautés en ligne qui favorisent l'interaction entre des personnes qui partagent une identité ou un intérêt. Grâce à son design élégant et à ses innombrables façons d'alimenter l'inspiration, cette plateforme améliore votre capacité à communiquer et à comprendre vraiment ce qui intéresse les autres, les motive et les préoccupe. Contrairement aux logiciels communautaires habituels, CMNTY propose plus qu'un simple forum et un blog. En savoir plus sur CMNTY Platform La plateforme CMNTY est une solution intuitive tout-en-un pour créer des communautés en ligne qui favorisent l'interaction. En savoir plus sur CMNTY Platform
TeamSupport

TeamSupport

par TeamSupport

(655 avis)
TeamSupport is the only customer experience software built for business to business, including all the features you need in B2B: a robust customer database, custom SLA management, customer alerts, proprietary customer distress index, task management, in-depth reporting & metrics, and even sentiment analysis! TeamSupport is also fully customizable and scales with you as you grow. Get the focus back on your customers where it belongs and provide an exceptional customer experience. En savoir plus sur TeamSupport Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today. En savoir plus sur TeamSupport
AskNicely NPS Software
Get real time customer feedback to drive customer retention and referrals. AskNicely automatically emails customers a simple two-question email survey (based on the Net Promoter Score customer loyalty framework) that people can answer with just one tap. Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no help from IT. En savoir plus sur AskNicely NPS Software The web's nicest Net Promoter Score (NPS) survey. Automatically measure and act on customer happiness every day for free. En savoir plus sur AskNicely NPS Software
Key Survey

Key Survey

par Key Survey

(38 avis)
Conçue pour les grandes entreprises, Key Survey est une plateforme flexible, évolutive et intégrée permettant d'effectuer un suivi de l'expérience client et de l'améliorer si nécessaire. À l'aide d'enquêtes intéressantes et agréables pour le lecteur, de notifications et de flux de travail automatisés ainsi que de puissants outils analytiques, identifiez avec précision les aspects à améliorer ou encouragez l'adoption de bons comportements. Connecter Key Survey à vos autres systèmes informatiques vous permettra faire le lien entre les secteurs marketing, ventes, exploitation et service client de votre entreprise. En savoir plus sur Key Survey Conçue pour les grandes entreprises, Key Survey est une plateforme flexible, évolutive et intégrée permettant de suivre et d'améliorer l'expérience client. En savoir plus sur Key Survey
Nextiva CRM

Nextiva CRM

par Nextiva

(159 avis)
Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers. En savoir plus sur Nextiva CRM Nextiva Service CRM is a multi-channel customer support software that allows agents to manage all customer interactions in one place. En savoir plus sur Nextiva CRM
amoCRM

amoCRM

par QSOFT

(118 avis)
amoCRM fournit des outils pour identifier et nourrir les 20 % de vos clients qui réalisent 80 % de vos ventes. Grâce au remplissage automatique, à la segmentation, au lead scoring et au reporting, vous pouvez gérer plus efficacement vos comptes les plus précieux. Après avoir identifié les pistes sur lesquelles vous devez vous concentrer, amoCRM s'occupe de diffuser des annonces, du contenu et des promotions pertinents auprès de vos publics cibles. De cette façon, amoCRM vous aide à fournir une expérience client exceptionnelle, en priorisant votre temps et vos efforts. En savoir plus sur amoCRM amoCRM est un CRM facile à utiliser. Il est cependant très fonctionnel et puissant. Pipeline de vente, suivi des leads, analyse et intégration de sites web. En savoir plus sur amoCRM
Zoho CRM

Zoho CRM

par Zoho CRM

(2 091 avis)
La solution Zoho CRM offre aux entreprises de petite et de grande taille une solution complète de gestion du cycle de vie de la relation client. Sur un seul système, vous disposez d'outils de gestion (ventes, marketing, service et support client, gestion des stocks), le tout à l'échelle de l'entreprise. En savoir plus sur Zoho CRM Zoho CRM offre aux entreprises une solution de gestion complète du cycle de vie en termes de relation client. En savoir plus sur Zoho CRM
TapMango

TapMango

par TapMango

(89 avis)
Simple yet powerful customer retention and acquisition platform. Build your own branded rewards program. En savoir plus sur TapMango Simple yet powerful customer retention and acquisition platform. Build your own branded rewards program. En savoir plus sur TapMango
Nickelled

Nickelled

par Nickelled

(14 avis)
Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today (no credit card required). En savoir plus sur Nickelled Make simple, step-by-step website walkthroughs for onboarding and converting every user. En savoir plus sur Nickelled
SightMill - NPS Software
Innovant, le logiciel Net Promoter Score (NPS) vous permet de mesurer, d'analyser et de réagir aux avis de vos clients et employés (eNSP) pour accroître leur engagement. SightMill offre la possibilité d'intégrer des sondages NSP à votre site Internet, d'envoyer des sondages NSP par e-mail ou de les recueillir lors d'événements en direct. S'intègre aux logiciels tiers (Slack, Zapier, CRM) et offre des outils capables de communiquer les avis à votre équipe. En savoir plus sur SightMill - NPS Software Innovant, le logiciel Net Promoter Score (NPS) vous permet de mesurer, d'analyser et de réagir aux avis de vos clients pour accroître leur engagement. En savoir plus sur SightMill - NPS Software
Five9

Five9

par Five9

(301 avis)
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9. En savoir plus sur Five9 Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. En savoir plus sur Five9
Mize CX Platform
Mize Connected Customer Experience (CX) Platform connects Manufacturers, Customers, Channel Partners, and Suppliers to optimize service experience and maximize customer lifetime value. Mize CX Platform enables companies to simplify and streamline key post-sale customer interactions such as product registration, warranty, service plans, parts, support, field service, and maintenance. Companies can generate high-margin revenues from the loyal customer base. En savoir plus sur Mize CX Platform Mize CX Platform enables manufacturers to deliver better customer service and generate more sales and profits from the install base. En savoir plus sur Mize CX Platform
SurveySparrow

SurveySparrow

par SparrowApps

(23 avis)
SurveySparrow vous permet de transformer des enquêtes en conversations. Grâce à une interface conversationnelle, SurveySparrow permet aux utilisateurs de créer et de partager des enquêtes extrêmement engageantes, des enquêtes mobiles principalement, offrant une expérience de type chat. Les enquêtes récurrentes SurveySparrow vous permettent d'envoyer des enquêtes à intervalles réguliers pour évaluer le pouls des clients ou des employés. Avec des options de partage facile, SurveySparrow vous permet de partager vos enquêtes sur le web, sur appareil mobile, médias sociaux et via e-mail, afin de recueillir facilement l'opinion de votre public cible. En savoir plus sur SurveySparrow Transformez les enquêtes en conversations avec ces enquêtes de type chat. Engagez-vous de meilleure façon avec vos clients et employés. En savoir plus sur SurveySparrow
Aimtell

Aimtell

par Aimtell

(3 avis)
Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push notifications to. En savoir plus sur Aimtell Push notification software to re-engage website visitors. Features targeting, automation, reporting, event tracking & more. En savoir plus sur Aimtell
Thought Industries

Thought Industries

par Thought Industries

(21 avis)
The Thought Industries award-winning Learning Business Platform is helping for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more drive revenue and scale learning operations. The platform enables businesses to create customized, white-labeled learning environments, author and create powerful learning experiences, and monetize courseware with integrated commerce and licensing capabilities - all from a consolidated cloud-based solution. En savoir plus sur Thought Industries The Thought Industries award-winning Learning Business Platform is helping for-profit businesses drive revenue and scale operations. En savoir plus sur Thought Industries
Airim

Airim

par Airim

(5 avis)
Traditional ways to look for information on a website or a web app is very inefficient. People spend hours per day locating the right page on a nav bar, or going through a huge knowledge base, or chatting with an agent or interacting with semi-trained bots. Airim saves time for these users by creating one widget to find information quickly and effortlessly using highly trained AI En savoir plus sur Airim Save your customers' valuable time in finding information on a website or web app En savoir plus sur Airim
Pipedrive

Pipedrive

par Pipedrive

(1 784 avis)
Pipedrive est un outil de gestion des ventes conçu pour les vendeurs, par des vendeurs. Utilisé par plus de 80 000 équipes de vente à travers le monde, il offre une vision d'ensemble de la situation, puis donne des conseils étape par étape pour que tout le monde se concentre sur les activités qui mènent à la clôture des transactions. Rien n'échappe à Pipedrive. Grâce à sa facilité d'utilisation et au maintien sur l'essentiel, l'équipe adorera l'utiliser et peut faire confiance aux données du système. Simple à démarrer, mais assez puissant pour s'adapter à tout processus de vente. En savoir plus sur Pipedrive Pipedrive est un outil de gestion des ventes qui organise les équipes de vente. Cela permet de se concentrer sur les activités qui mènent à la conclusion des affaires. En savoir plus sur Pipedrive
Freshdesk

Freshdesk

par Freshworks

(1 239 avis)
Freshdesk est une solution d'assistance qui offre tout ce dont vous avez besoin pour fournir un service client exceptionnel. Gérez toutes vos conversations clients au même endroit, quelle que soit la source (e-mail, téléphone ou réseaux sociaux), afin de pouvoir fournir une assistance à la fois personnelle et rapide. Parce que Freshdesk est facile à utiliser, vous pouvez vous concentrer sur ce qui compte le plus : l'assistance aux clients. Grâce à des fonctionnalités telles qu'un système avancé de gestion des dossiers et des automatisations intelligentes, satisfaire les clients n'a jamais été aussi facile. En savoir plus sur Freshdesk Un logiciel web de service client apprécié par plus de 100 000 entreprises dans le monde. En savoir plus sur Freshdesk
Fivestars

Fivestars

par Fivestars Loyalty

(109 avis)
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors. En savoir plus sur Fivestars Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often. En savoir plus sur Fivestars
WebEngage

WebEngage

par WebEngage

(21 avis)
Construire un produit que les gens aiment est une question de mesure et non d'intuition. Pour savoir comment les gens utilisent votre produit, vous avez besoin d'un outil qui puisse facilement faire ressortir ces informations. WebEngage permet aux équipes de segmenter leurs clients et d'interagir avec eux de manière contextuelle et personnalisée. Donnez à vos utilisateurs ce qu'ils veulent en surveillant leurs données, besoins et actions et en concevant des workflows de communication multicanaux à l'aide de Journey Designer. En savoir plus sur WebEngage WebEngage est un outil de marketing automation multicanal B2C. Il contribue à améliorer la rétention des utilisateurs et à générer des conversions sans dépenser un sou. En savoir plus sur WebEngage
Zoho Desk

Zoho Desk

par Zoho Desk

(1 541 avis)
Zoho Desk est une application de service client qui aide votre entreprise à établir des relations plus solides avec ses clients. Avec Zoho Desk, les agents deviennent plus productifs, les gestionnaires plus efficaces et les clients plus autonomes. Il est personnalisable, facile à utiliser et ne coûte pas une fortune. Faisant partie de la gamme des 30 logiciels métiers de Zoho, Zoho Desk vous apporte la puissance nécessaire pour mettre le service client au cœur de votre entreprise. En savoir plus sur Zoho Desk Mettez le service client au cœur de votre entreprise : rendez vos agents plus productifs, vos gestionnaires plus efficaces et vos clients plus autonomes. En savoir plus sur Zoho Desk
ReviewTrackers

ReviewTrackers

par ReviewTrackers

(45 avis)
ReviewTrackers is the award-winning reputation management and customer feedback software trusted by over 40,000 businesses on sites like Google, Facebook, TripAdvisor and over 100+ more. Sign up for a free trial today and in minutes- see how the robust workflow, automation to respond and generate new reviews can improve your business. Our powerful reporting and analytics, competitor insights and text analytics will help you uncover operational insights to drive more revenue for your company. En savoir plus sur ReviewTrackers Software that helps businesses manage and generate reviews, respond to customer feedback, and discover key customer insights. En savoir plus sur ReviewTrackers
Q One

Q One

par Q One Tech

(0 avis)
Q One est une plateforme d'étude de marché SaaS (logiciel en tant que service) unique, basée sur le cloud, multicanaux, multidevises et multilingue offrant un éventail complet de fonctionnalités pour les professionnels de la recherche et les organisations centrées sur l'automatisation du recrutement/de la gestion de panels, l'incitation des membres du panel, la programmation d'enquêtes et la collecte de données qui augmentent l'engagement des panels et collectent des informations en temps réel. En savoir plus sur Q One Gestion de panels, Collecte de données, Conception de sondages, Prévention des fraudes, CRM, Devis, Messagerie instantanée, Gestion de projet. En savoir plus sur Q One
ChurnZero

ChurnZero

par ChurnZero

(53 avis)
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, En savoir plus sur ChurnZero ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! En savoir plus sur ChurnZero
NiceJob

NiceJob

par NiceJob

(42 avis)
---> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. En savoir plus sur NiceJob ----> The easiest way to use exceptional customer experiences to create advocates. Like word of mouth only 1000x better. Try it free! En savoir plus sur NiceJob
InTheChat

InTheChat

par InTheChat

(1 avis)
ITC delivers frictionless customer experience by consolidating all digital channels into a single interface with CRM integration, allowing for a consistent customer experience across all channels and empowering your customers to connect with you on their channel of choice. Loved by customers and agents alike, channels supported by ITC include: SMS, social media, live chat, instant messengers, email, Apple Business Chat, and customer service chatbots. En savoir plus sur InTheChat ITC is an digital customer engagement platform, consolidating all channels into a single interface with CRM integration and analytics. En savoir plus sur InTheChat
Sprout Social

Sprout Social

par Sprout Social

(274 avis)
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days. En savoir plus sur Sprout Social Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free En savoir plus sur Sprout Social
Revulytics Usage Intelligence
The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use and Application Performance Management. Get started in 30 minutes with SDK integration (Windows, Mac, Linux). Out-of-the-box reporting instantly shows usage trends and user behavior. ReachOut in-app messaging delivers contextually relevant messages based on targeting you define (feature usage, geography, version or license status). En savoir plus sur Revulytics Usage Intelligence The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use. En savoir plus sur Revulytics Usage Intelligence
Trustpilot

Trustpilot

par Trustpilot

(360 avis)
Trustpilot est un outil de gestion des avis qui aide les entreprises à améliorer l'expérience de leurs clients grâce à la réputation qu'elles ont acquise. En automatisant le processus de collecte des avis et en apprenant des clients, les entreprises ont la possibilité de transformer l'expérience client pour augmenter les conversions et les ventes. Les fonctionnalités comprennent : un reporting d'analyse et une analytique performants, des évaluations de marchands Google, des vedettes d'extraits enrichis, des invitations à des avis et des rappels, des widgets d'évaluation sur site, et plus encore. En savoir plus sur Trustpilot Outil de gestion des avis clients qui vous aide à vous connecter et à établir la confiance avec vos clients. En savoir plus sur Trustpilot
Swell CX

Swell CX

par Swell CX

(39 avis)
Swell CX is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with. En savoir plus sur Swell CX Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews. En savoir plus sur Swell CX
Falcon.io

Falcon.io

par Falcon.io

(27 avis)
Falcon.io propose une plateforme de gestion du marketing sur les médias sociaux et de l'expérience client. Celle-ci inclut des outils d'écoute des médias sociaux, d'engagement, de publication, de mesure et de gestion des données clients. Les marketeurs et les entreprises peuvent proposer une expérience de marque plus personnalisée dans son ensemble et basée sur des profils clients enrichis. La plateforme présente une interface hautement intuitive et collaborative et s'accompagne d'un support technique complet et d'un service de conseil. En savoir plus sur Falcon.io Gérez votre marketing sur les médias sociaux et l'expérience client sur une seule plateforme facile à utiliser. En savoir plus sur Falcon.io
UJET

UJET

par UJET

(6 avis)
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. En savoir plus sur UJET UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. En savoir plus sur UJET
Ecrion Engage

Ecrion Engage

par Ecrion Software

(0 avis)
Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omni-channel delivery and next-generation interactivity in one unified, scalable platform. En savoir plus sur Ecrion Engage Innovative solution that integrates visual, intuitive design tools and data aggregation with multi-channel delivery and engagement. En savoir plus sur Ecrion Engage
OSI Feedback

OSI Feedback

par Omnistar Interactive

(0 avis)
Our customizable one question survey will allow you to easily determine who your most loyal customers are. Through a customizable one question survey, you can ask your customers how likely they would be to refer others to your business. En savoir plus sur OSI Feedback Get real time customer feedback from all your customers using a simple one question email survey. En savoir plus sur OSI Feedback
Bitrix24

Bitrix24

par Bitrix

(245 avis)
Bitrix24 #1 free customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 12 different languages. En savoir plus sur Bitrix24 Bitrix24 #1 free customer experience and customer relationship management platform used by 4 million businesses worldwide. En savoir plus sur Bitrix24
Reputology

Reputology

par Reputology

(46 avis)
Reputology is the best-of-breed Customer Experience platform that helps multi-location enterprises innovate based on customer feedback. Engage unhappy customers quickly & monitor anywhere customer feedback happens: Google, Facebook, comment cards, etc. Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements. Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues. En savoir plus sur Reputology Reputology helps multi-location enterprises monitor reviews & feedback to address issues quickly & improve the Customer Experience. En savoir plus sur Reputology
Smartlook

Smartlook

par Smartlook

(79 avis)
Solution qui permet d'enregistrer ce que les visiteurs voient et font sur votre site web pour savoir comment améliorer l'expérience utilisateur. Enregistrements des sessions de vos visiteurs, heatmaps et parcours client. Filtrez les visiteurs et partagez les résultats obtenus avec votre équipe. Vous pouvez voir ce sur quoi les visiteurs ont cliqué, ce qu'ils ont indiqué dans les champs d'un formulaire, les pages sur lesquelles ils ont passé le plus de temps et la manière dont ils naviguent sur le site. En savoir plus sur Smartlook Smartlook est un outil simple qui enregistre les écrans de visiteurs réels de votre site web. En savoir plus sur Smartlook
SendX

SendX

par SendX

(14 avis)
Logiciel tout-en-un pour aider les spécialistes du marketing à tout faire correctement : la capture des leads, l'e-mail marketing et le drip marketing, les flux de travail, les notifications web push, l'automatisation du marketing et plus encore. SendX centralise tout sur une seule plateforme, à un prix abordable. En savoir plus sur SendX Plateforme d'automatisation de l'e-mail marketing et d'outils de croissance pour votre entreprise basée sur le web. Convient particulièrement aux petites et moyennes entreprises. En savoir plus sur SendX
Feedb

Feedb

par Feedb

(4 avis)
Outil de retour client pour les entreprises de toutes tailles qui transforme les demandes d'avis en 1 clic en commentaires positifs en ligne, témoignages, etc. Outil de retour client pour les entreprises de toutes tailles qui transforme les demandes d'avis en 1 clic en commentaires positifs en ligne, témoignages
Zendesk

Zendesk

par Zendesk

(1 727 avis)
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 727 avis)
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 727 avis)
Zendesk développe des logiciels de gestion de l'expérience client pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. En plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients. Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.
Zendesk

Zendesk

par Zendesk

(1 727 avis)
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 727 avis)
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

par Zendesk

(1 727 avis)
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 727 avis)
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 727 avis)
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.
Zendesk

Zendesk

par Zendesk

(1 727 avis)
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Wizu

Wizu

par Wizu

(1 avis)
Wizu est un chatbot alimenté par IA pour les enquêtes conversationnelles conçues pour augmenter les taux de réponse, améliorer l'expérience client et obtenir des informations plus pertinentes. Wizu peut analyser les réponses en temps réel, ce qui vous permet d'acheminer des enquêtes par groupes de sentiments ou de mots pour créer un sondage conversationnel vraiment personnalisé et attrayant. Wizu est un chatbot alimenté par IA pour des enquêtes conversationnelles conçues pour augmenter les taux de réponse et améliorer l'expérience client.
InMoment

InMoment

par InMoment

(3 avis)
Solution basée sur le cloud qui offre des fonctionnalités de conseil d'administration, de communication aux employés et de fidélisation des employés.
Dini

Dini

par Ekaart Digital Systems

(0 avis)
Plateforme de numérisation de bout en bout pour les restaurants, destinée à amplifier la base de clients et augmenter les marges.
WalkMe

WalkMe

par WalkMe

(33 avis)
WalkMe est le pionnier de la Digital Adoption Platform (DAP), une plateforme de conseil, d'engagement, de connaissances et d'automatisation de classe entreprise. L'algorithme contextuel de WalkMe rationalise l'adoption numérique en interne et en externe, garantissant que les bons utilisateurs reçoivent les informations appropriées exactement au moment où ils en ont besoin. DAP de WalkMe permet la création de séquences interactives à l'écran, qui guident et engagent les utilisateurs tout au long de leur expérience numérique. WalkMe est une plateforme d'adoption numérique pionnière qui fournit des conseils, un engagement, des idées et une automatisation de classe entreprise.
TopBox

TopBox

par Waypoint Group

(1 avis)
Suite à de nombreuses recherches consultatives pratiques des 20 dernières années, TopBox est née. Cette solution clé en main de rétroaction des clients B2B est destinée aux PME et consiste à identifier les attentes des clients, les lacunes et les possibilités, en facilitant les initiatives appropriées dans votre entreprise. Le reporting prêt à l'emploi a été conçu pour B2B et englobe la rétroaction sur les comptes, les repères, les tendances longitudinales et le lien financier pour des perspectives exploitables aux résultats dans les 30 jours, voire moins. Rationalisez votre programme et multipliez votre retour sur investissement par 9 grâce à TopBox ! TopBox fournit une solution simplifiée et rentable de rétroaction des clients B2B pour contribuer à la croissance des PME grâce à une approche stratégique.
TopBox

TopBox

par TopBox

(1 avis)
Cloud-based customer interaction analytic solution to determine why customers are calling in for support. Cloud-based customer interaction analytic solution to determine why customers are calling in for support.
Feefo

Feefo

par Feefo

(0 avis)
Feefo aide les entreprises à interagir avec leurs clients et à recueillir leurs avis.
Moxtra

Moxtra

par MOXTRA

(12 avis)
Moxtra est une application et une plateforme de collaboration mobile fondée par Subrah Iyar, l'ex-cofondateur et PDG de Webex, et Stanley Huang, véritable vétéran de WebEx. Moxtra fournit une messagerie avec différents niveaux de collaboration avancée, utilisable à partir de n'importe quel appareil et partout dans le monde où se trouvent des équipes modernes. Les capacités de Moxtra comprennent : une gestion de contenu visuel ; de riches annotations de contenu visuel et verbal ; un chat de groupe multimédia, vocal et écrit ; des réunions téléphoniques et vidéo en ligne ; des capacités de gestion de tâches. Moxtra est un outil complet de collaboration qui fonctionne comme une équipe : avec souplesse et simplicité, en temps réel et à tout moment.
ClickTale

ClickTale

par ClickTale

(3 avis)
Regarder le comportement de navigation réel. Optimisez la convivialité du site web. Augmentez les taux de conversion. Visualisez le comportement de l'utilisateur avec des heat maps.
Conversocial

Conversocial

par Conversocial

(7 avis)
Conversocial est un logiciel qui permet d'offrir un service client sur Facebook et Twitter. Avec une visibilité complète et la priorisation, aucun problème ne doit être manqué. Les équipes travaillent ensemble sur la communication sociale par le biais de la plateforme collaborative de Conversocial, offrant tous les outils essentiels en un seul endroit. Une entière sécurité, l'audit et le contrôle rendent les réseaux sociaux responsables. Gérez le service client à grande échelle sur Facebook et Twitter. Connectez-vous, collaborez et contrôlez à l'aide des médias sociaux.
Confirmit

Confirmit

par Confirmit

(3 avis)
Confirmit offre une plateforme de bout en bout évolutive qui permet aux utilisateurs de créer, déployer, gérer et analyser les résultats de projets de recherche et de programmes de rétroaction allant de quelques centaines à des millions de répondants. Les agences d'étude de marché bénéficient de la plateforme complète qui intègre une gamme de modes de collecte de données et de capacités de gestion de panel complet pour uniformiser leurs processus et produire un coût total de propriété inférieur.
JumpSeat

JumpSeat

par TenSpeed Technologies

(2 avis)
Jumpseat is the open-source enterprise guidance and engagement platform. The JumpSeat platform reduces onboarding times, improves training, and eases support by delivering on-screen guidance over your existing enterprise applications. No more watching videos, no more reading boring knowledge base articles - just hands-on just-in-time productive learning. An enterprise guidance and engagement platform; on-screen guidance reduces the costs of training, support, and onboarding.
Usabilla

Usabilla

par Usabilla

(1 avis)
Plus de 20 000 professionnels dans le monde utilisent Usabilla pour recueillir des commentaires visuels continus de leurs utilisateurs. Installe un bouton de retour personnalisé en quelques minutes, permet de déployer des enquêtes ciblées et de commencer à traiter les résultats depuis l'interface de reporting intuitive. Avec ces données instantanées et exploitables, il est possible d'améliorer efficacement l'expérience utilisateur d'un site web, de fidéliser les visiteurs et d'augmenter les conversions. Usabilla propose également des solutions pour le retour d'informations par e-mail et les enquêtes visuelles. Usabilla fournit diverses solutions de retour d'expérience qui permettent aux entreprises d'améliorer continuellement l'UX et l'UI (interface utilisateur) de leurs sites web.
Woopra

Woopra

par Woopra

(14 avis)
Allez au-delà des analyses traditionnelles et comprenez vraiment vos clients. Allez au-delà des analyses traditionnelles et comprenez vraiment vos clients.
ServicePower

ServicePower

par ServicePower

(7 avis)
We offer: Best in class scheduling and mobility solutions for mid-sized to enterprise level companies, tailored to manage employed work forces and deliver measurable productivity gains of 25-50%. We are an industry leader, with a truly multi-tenant SaaS warranty claims processing and dispatch software; of which a large percentage of North American manufacturers, retailers and third party administrators use to automate and improve the 3rd party service delivery process. Mobile workforce management software with real-time appointment booking, job scheduling, SLA monitoring, and job dispatch options.
MaritzCX

MaritzCX

par MaritzCX

(1 avis)
MaritzCX is customer experience (CX) management for big business. Organizations need CX programs that drive high value and high return. We help increase customer retention and lifetime value by ingraining customer experience-driven insight and action into the DNA of business operations. With a unique combination of CX software, data and research science, deep vertical market expertise, and managed program services, only MaritzCX offer a full-service, professional CX approach. MaritzCX offers a full-service CX approach to continuously improve the CX across an enterprises customers, employees, and partners.
Purple WiFi

Purple WiFi

par Purple

(0 avis)
La solution de Purple permet aux entreprises de surveiller leurs espaces physiques et d'afficher des analyses détaillées sur le comportement des clients. La solution de Purple permet aux entreprises de surveiller leurs espaces physiques et d'afficher des analyses détaillées sur le comportement des clients.
Cxense

Cxense

par Cxense

(0 avis)
Cxense recueille tous les aspects du comportement des utilisateurs en ligne, les relie à d'autres sources de données et transforme ces données brutes en un aperçu pratique de l'individu. La plateforme Cxense et la suite d'applications, y compris sa plateforme de gestion unifiée des données (DMP), permettent aux éditeurs, aux détaillants d'e-commerce et aux marques d'exploiter leurs données grâce à la technologie de fusion de données, l'intelligence et l'activation des données et l'optimisation. Cxense permet aux éditeurs, aux détaillants d'e-commerce et aux marques de fusionner, d'analyser et d'activer leurs données pour fournir une véritable expérience utilisateur.
GetFeedback

GetFeedback

par GetFeedback

(31 avis)
GetFeedback est un logiciel de sondage facile à utiliser qui permet d'envoyer de meilleurs sondages et de recueillir de meilleurs commentaires.
FullStory

FullStory

par FullStory

(22 avis)
FullStory adopte une approche fondamentalement différente pour comprendre votre expérience client. Un petit script débloque une lecture au pixel près des informations automatiques, une analytique des entonnoirs ainsi qu'une recherche et une segmentation solides, sans qu'il soit nécessaire d'étiqueter manuellement les codes de vos sites. Découvrez FullStory, l'application qui capture toutes vos données d'expérience client dans une plateforme unique puissante et facile à utiliser.
ContentSquare

ContentSquare

par ContentSquare

(4 avis)
ContentSquare est une plateforme d'analyse et d'optimisation de l'expérience utilisateur (UX) qui aide les entreprises à comprendre comment et pourquoi les utilisateurs interagissent avec leurs applications, leurs sites mobiles et leurs sites web. Ils calculent des milliards de mouvements tactiles et de souris et transforment ces connaissances en actions rentables, qui augmentent l'engagement, réduisent les coûts opérationnels et maximisent les taux de conversion. Analyse de l'expérience utilisateur (UX) et plateforme d'optimisation qui améliore les taux de conversion et crée des trajets clients idéaux.
Webtrekk

Webtrekk

par Webtrekk GmbH

(2 avis)
At home in Germany, Webtrekk ranks first among professional analytics tools used by the 1,000 most popular .de domains. Webtrekk has a 23% percent market share among providers for the top German domains, excluding sites that use Google Analytics or have no analytics system. Webtrekk works with 6 of the top 10 online stores in Germany, as well as the top five media companies in Germany. Webtrekk combines multiple digital intelligence solutions into a single, integrated marketing suite.
Zingle

Zingle

par Zingle

(58 avis)
An enterprise SaaS solution that helps businesses communicate with customers via texting and other mobile messaging channels. Zingle's messaging software is what your business needs to increase revenue, provide instant customer service and save time in today's mobile world. Your customers text...do you? #1 SMS software for SMBs and enterprise companies. Zingle helps businesses communicate with customers via text.
Totango

Totango

par Totango

(7 avis)
Totango est une plateforme de réussite des clients qui aide les entreprises à revenus récurrents à simplifier la complexité de la réussite des clients en connectant les points des données clients, en surveillant activement les changements d'état des clients et en menant des engagements proactifs. Les grandes entreprises utilisent Totango pour réduire le taux de désabonnement, augmenter les revenus prévisibles et maximiser la valeur client au fil du temps. Totango est une plateforme de réussite des clients qui stimule l'action et la concentration des équipes et des résultats prévisibles pour la gestion.
Lumoa

Lumoa

par Lumoa

(2 avis)
A customer experience management solution that enables you to collect and process customer feedback into actionable insights in an easy and fast manner. The service processes feedback in 60+ languages and provides you with insights instantly after the feedback has been provided. Lumoa's Artificial Intelligence-based solution translates the feedback, categorizes it, assesses the sentiment, and shows you the positive and negative drivers of customer experience instantly. The fastest, smartest and easiest solution for processing customer feedback into actionable insights.
Surveypal

Surveypal

par Surveypal

(14 avis)
Surveypal provides an enterprise-grade online survey platform which empowers the customer experience. With Surveypal, you can leverage CX into higher customer retention rates, increased sales, and faster growth. You can integrate Surveypal into any CRM system, including Microsoft Dynamics, Zendesk, and Salesforce. The combination of CRM and Surveypals CEM solution effectively improves the customer experience in every interaction with your current or potential customers. Surveypal is an online survey platform that helps you measure and improve the customer experience
UX360

UX360

par TandemSeven

(0 avis)
Alignez toute votre organisation sur les besoins de vos clients en transformant les recherches sur la clientèle en cartographie de parcours client, en personnalités et plus encore. Vous en avez assez de jongler avec des outils, des données et des formats de fichiers fragmentés ? UX360 est une plateforme unique pour la création et le partage de tous vos actifs CX et UX, avec un lien direct vers les données de recherche sous-jacentes. Alignez toute votre organisation sur les besoins de vos clients en transformant les recherches sur la clientèle en cartographie de parcours client, en personnalités et plus encore.
FeedbackFive

FeedbackFive

par eComEngine

(8 avis)
Amazon feedback software and Amazon product review software that helps merchants get more feedbacks and product reviews, improve seller reputation, & increase sales. With an easy user interface, customizable templates and campaign rules that convert, FeedbackFive is an important tool in the seller's arsenal. Amazon feedback and product review software that helps merchants get more improve seller reputation, & increase sales.
OneSight

OneSight

par Empirix

(0 avis)
Proactively manage the performance of critical Web applications & infrastructure from a browser-based console. Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.
CloudCherry

CloudCherry

par CloudCherry Analytics

(7 avis)
CloudCherry est un produit de collecte de commentaires et d'analyse de la clientèle en temps réel basé sur SaaS pour suivre, mesurer et améliorer l'expérience client. Avec CloudCherry, l'entreprise peut identifier les facteurs qui conditionnent l'expérience client, mesurer des indicateurs clés tels que Net Promoter Score et le score unique Customer Delight, découvrir des informations exploitables sur les comportements des consommateurs et répondre à toute plainte ou requête client en temps réel dès celle-ci survient. CloudCherry est un produit de collecte d'opinions en temps réel et d'analyse de l'expérience client, destiné au suivi et à l'amélioration de l'expérience client.
Whisbi

Whisbi

par Whisbi Technologies

(1 avis)
Whisbi est un fournisseur mondial de la première plateforme de commerce conversationnel mobile qui combine la vidéo en direct, le chat, la voix et les fonctionnalités de chatbot pour augmenter la conversion des ventes et stimuler l'engagement en temps réel. Les entreprises utilisant cette solution de commerce conversationnel ont amélioré l'engagement client de 6 fois, l'efficacité de 10 fois et ont doublé la conversion des ventes en ligne. Les clients sont des entreprises mondiales dans les secteurs des télécommunications, de l'automobile, des voyages, entre autres, qui souhaitent créer des expériences clients gagnantes en ligne. Whisbi est un fournisseur mondial de la première plateforme de commerce conversationnel mobile conçue pour combiner en direct vidéo, chat, voix et chatbot.
FeedbackHub

FeedbackHub

par FeedbackHub

(0 avis)
Plateforme d'opinions de clients en ligne conçue pour susciter et recueillir les avis. Processus FeedbackHub simple, en 4 étapes, pour attirer plus de clients et interagir avec ceux qui existent déjà : solliciter, recevoir, analyser et agir. Sollicitez des opinions par le biais de cartes de visite personnalisées, d'invitations par e-mail ou d'intégration de sites web. Recevez des opinions via des sites web, e-mails, SMS ou widgets. Analyser : les opinions que vous recevez seront analysées et les tendances seront dégagées. Agir : répondez facilement à vos clients. Plateforme d'opinions de clients en ligne conçue pour susciter et recueillir les avis par le biais d'un site web, d'e-mails ou de SMS.
Freespee

Freespee

par Freespee

(0 avis)
Surveillez, gérez et personnalisez la communication avec vos clients numériques.
Omniata

Omniata

par Omniata

(0 avis)
Omniata est une plateforme marketing de test A/B et d'analytics tout-en-un, permettant la modélisation de données personnalisées et l'optimisation de l'expérience utilisateur.
Clicktools

Clicktools

par Clicktools

(12 avis)
Clicktools by CallidusCloud est le logiciel de sondage premium pour les entreprises. De nombreuses organisations l'utilisent pour améliorer l'expérience client grâce à la collecte, la centralisation et la prise en compte des opinions des clients. Utilisez la version d'essai gratuite pour bénéficier des fonctionnalités d'entreprise, notamment des multiples catégories de questions, d'un mappage CRM intelligent, des textes et des questions dynamiques, des enquêtes multilingues adaptées aux mobiles, des fonctions de reporting, des analyses de texte, des traductions, etc.
Toonimo

Toonimo

par Toonimo

(4 avis)
Toonimo humanise l'expérience de l'internaute en proposant des visites guidées numériques. La plateforme SaaS permet aux organisations d'ajouter une superposition de voix humaines et d'annotations graphiques qui engagent les visiteurs, présentent des offres clés et guident les utilisateurs à travers les entonnoirs de site web. Toonimo propose un tableau de bord analytique complet pour suivre l'engagement et les conversions des utilisateurs. Toonimo personnalise l'expérience de l'internaute, encourage le libre-service, augmente les taux de conversion et améliore l'engagement des utilisateurs. Toonimo humanise l'expérience de l'internaute en proposant des visites guidées numériques.
Smaply

Smaply

par More than Metrics

(0 avis)
Smaply is a journey mapping tool for customer experience professionals and service designers. Digitize your customer journey maps and personas, collaborate with your team, collect feedback and create professional presentations. Save time and scale journey mapping in your organization. Create customer journey maps, personas and stakeholder maps online. Collaborate with others, share your maps, and present your findings
Oracle CX

Oracle CX

par Oracle

(7 avis)
Oracle offers a complete, cloud-enabled customer experience (CX) solution; differentiate your company across all channels, touch points, and interactions. Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions.
Wootric

Wootric

par Wootric

(1 avis)
Wootric is the Net Promoter Score (NPS) platform for boosting customer happiness. Run NPS Surveys in your web and mobile app for real-time measure of customer sentiment, activating promoters, and improving retention and loyalty.Turnkey installation, automatic surveys. ALIGNS YOUR TEAMS AROUND BOOSTING CUSTOMER HAPPINESS Run A/B happiness tests, segment NPS results, and get a single NPS view across all Web and mobile apps. Trigger Runs Net Promoter Score surveys (NPS) inside your web or mobile app. Real-time feedback. Easy set-up, automatic.
CTI Group

CTI Group

par CTI Group

(0 avis)
Enghouse Networks acquires, integrates, develops and deploys pioneering technologies that deliver strategic value for our customers and partners around the world through: Revenue Management & Protection Mobile Value Added Services Network Security, Control & Routing Automation Revenue Generation Service Quality Improvement with OPEX Reduction Enghouse Networks acquires, integrates, develops and deploys pioneering technologies
ListenPort

ListenPort

par CriticMania

(0 avis)
Cloud-based customer feedback collection and analysis software with micro surveys and one-click testimonial publishing. Cloud-based customer feedback collection and analysis software with micro surveys and one-click testimonial publishing.
Kademi

Kademi

par Kademi

(0 avis)
A platform to create amazing seamless customer experiences that delight your customers at every touch point. A platform to create amazing seamless customer experiences that delight your customers at every touch point.
Nicereply

Nicereply

par Nicereply

(240 avis)
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. Measure CSAT, NPS and CES 2.0 per agent, team or company-wide. Increase your survey response rates by 200%. See your data in your support software and set triggers based on it. Get 3x more feedback while sending less emails. Customize both the look and content of your surveys. Set goals, track KPIs, generate reports and more. Online customer satisfaction survey software, including CSAT, Net Promoter Score (NPS) & Customer Effort Score (CES 2.0).
Cloud Call Center

Cloud Call Center

par 3CLogic

(47 avis)
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
MyFeelBack

MyFeelBack

par MyFeelBack

(2 avis)
MyFeelBack est une plateforme d'entreprise robuste et sécurisée qui aide les entreprises à saisir les informations dont elles ont besoin pour prendre des décisions basées sur les données et améliorer leurs activités. Intégrée à Salesforce et approuvée par plus de 70 entreprises performantes comme L'Oréal et BMW, cette technologie de ciblage permet aux entreprises de poser la bonne question au bon moment dans le parcours client, en donnant aux équipes les moyens d'agir. Des décisions plus intelligentes. De meilleures affaires. Une croissance pilotée par les données ! Aide les entreprises à saisir les informations clients dont elles ont besoin pour prendre des décisions basées sur les données et améliorer leurs activités.
CustomerGauge

CustomerGauge

par CustomerGauge

(1 avis)
Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.
DictaNova

DictaNova

par DictaNova

(0 avis)
DictaNova est un logiciel d'analytics de la clientèle basé sur SaaS qui rassemble les opinions et les commentaires des clients, et qui fournit des informations. DictaNova est un logiciel d'analytics de la clientèle basé sur SaaS qui rassemble les opinions et les commentaires des clients, et qui fournit des informations.
UserIQ

UserIQ

par UserIQ

(2 avis)
For anyone who oversees a website application and worries about churn, UserIQ is a Customer Growth Platform that lets you analyze specific customer segments and their habits within your application to deliver intelligent engagements. Unlike other platforms that only provide intelligence, customer health or targeted engagements, UserIQ delivers all three. UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel.
Inline Manual

Inline Manual

par Inline Manual

(1 avis)
Cloud based solution for customer engagement. Features include walkthrough creation, onboarding guides, and product documentation. Cloud based solution for customer engagement. Features include walkthrough creation, onboarding guides, and product documentation.
Feedbackly

Feedbackly

par Feedbackly

(25 avis)
Feedbackly is a multi-channel customer feedback and customer experience management solution. It is the worlds only such software with built-in marketing and sales tools. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading analytics dashboard. Leverage the concept of customer journey mapping to track satisfaction levels with precision. Then use this insight to make sound business decisions. Feedbackly is the only customer feedback software with built in marketing and sales tools.
Talk2us

Talk2us

par Elevate Research

(5 avis)
Real-time customer feedback platform for brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business. Real-time customer feedback platform for brick & mortar businesses.
Hello Customer

Hello Customer

par Insider Metrics

(1 avis)
Customer Centricity starts with your employees! Hello Customer offers you easy to use software to turn customer feedback into true employee enthusiasm and culture change from the CEO on down, right into the frontline. Ask customers real-time feedback, connect the feedback with your employees and manage the process with AI. Let technology help you make sense of the feedback data, create the right feedback flows and foster engagement! Easy to use software to turn customer feedback into true employee enthusiasm & culture change, right to the frontline.
Mopinion

Mopinion

par Mopinion

(0 avis)
Fully understand why your users do what they do. With Mopinion you can easily collect and analyse user feedback from your website and mobile apps. Drive strategy, improve online channels and empower digital teams with faster and better decision making based on the Voice of the Customer. User feedback software for websites and mobile apps.
Keepcon

Keepcon

par Keepcon

(0 avis)
Using unique semantic technology, our solution combines social monitoring, CEM, moderation and real time insights. Using unique semantic technology, our solution combines social monitoring, CEM, moderation and real time insights.
BPA Quality

BPA Quality

par BPA Solutions

(0 avis)
BPA Quality is the next generation solution for integrated Quality, Health, Security and Environment (QHSE) as well as Risk management. BPA Quality is the next generation solution for integrated Quality, Health, Security and Environment (QHSE) as well as Risk management.
iridize

iridize

par iridize

(20 avis)
Iridize helps you train employees and onboard users with smart, personalized guides and walkthroughs. Easily build interactive Iridize guides to onboard your employees and customers, improve navigation, increase conversion rates and generally provide a better customer experience. Employee training and SaaS onboarding with smart interactive guides and walkthroughs.
FeedbackExpress

FeedbackExpress

par FeedbackExpress

(7 avis)
Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more. Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more.
AnswerDash

AnswerDash

par AnswerDash

(3 avis)
The AnswerDash tab seamlessly delivers relevant Q&A content, personalized to the customer's context and need. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase user engagement up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides elegant tools that highlight common customer questions and identify content gaps on your site. Request a demo to learn more. AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.
UserReplay

UserReplay

par UserReplay

(1 avis)
UserReplay reveals the truth about your customers online experiences. We empower companies with an e-commerce presence to understand and analyze every website journey, providing the insights to quantify and monetize the impact of every conversion issue, reduce fraud and improve conversion rates. UserReplay reveals the truth about your customers' online experiences by recording and analyzing every website journey.
Howazit

Howazit

par Howazit

(0 avis)
A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise. A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise.
SoDash

SoDash

par SoDash

(1 avis)
The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics. The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics.
Bolstra

Bolstra

par Bolstra

(1 avis)
An agile customer success management platform built to help companies plan, manage and engage with their customers. An agile customer success management platform built to help companies plan, manage and engage with their customers.
Customer Monitor

Customer Monitor

par Customer Monitor

(0 avis)
Customer Monitor is a fully managed customer experience management service with online reporting, trending capabilities and text analytics. Customer Monitor will enable a business to understand their customer perceptions in order to increase your customer retention and boost referrals. Customer Monitors fully managed service will enable you to seamlessly leverage customer feedback through a short, strategic survey. It includes the research metric the Net Promoter Score (NPS). Fully managed customer experience software solution with trending capabilities and text analytics.
Inquisium

Inquisium

par Cvent

(4 avis)
Inquisium understands human connection like few other organizations--and since people are at the core of every data point, they have a big advantage over traditional survey companies. With their easy-to-use feedback management platform and specialized survey expertise, customers are able to better understand the world around them. Inquisium helps businesses of all sizes, across all industries create compelling feedback programs that glean actionable insights.
ThoughtBuzz

ThoughtBuzz

par ThoughtBuzz

(3 avis)
An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.
Experiture

Experiture

par Experiture

(2 avis)
Go Beyond Email Marketing with Powerful, Easy-to-use Marketing Software and Solutions for both B2B and B2C Marketers. With Experiture, you can create, launch, measure, and optimize personalized, automated marketing programs across email, web, mobile, and more -- with minimal ongoing involvement from engineering or IT. With browser-based tools, flexible workflows, powerful segmentation, and included marketing data warehouse - Experiture gives you the tools you need to succeed from day one. Experiture lets you create, launch, measure, and optimize highly individualized marketing programs across email, web, mobile and more.
Satsum

Satsum

par Satsum

(1 avis)
Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement. Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.
Lumavate

Lumavate

par Lumavate

(1 avis)
Lumavate is an enterprise platform for building cloud-based mobile apps at scale. Through the Lumavate platform, companies deliver highly-personalized mobile experiences throughout the entire customer journey. These mobile experiences drive increased adoption and long-term engagement via accessible activation methods, such as NFC, QR, text, etc. We're an enterprise platform that makes it easier than ever for you to deliver highly-personalized mobile experiences to your customers
UI Contact

UI Contact

par Utopia Image

(0 avis)
Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers. Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers.
DigitalReach

DigitalReach

par BlueRush

(0 avis)
Offers a robust content library and sends personalized one-to-one communications between sales and clients. Offers a robust content library and sends personalized one-to-one communications between sales and clients.
CX Group

CX Group

par CX Group

(17 avis)
CXQuest by CXGroup is an award winning customer engagement platform that uses Big Data to help businesses develop speed, attentiveness and customer intelligence when interacting with customers to reduce customer churn and increase referrals. CXQuest stands at the intersection between a real time customer feedback, case management system and a communication platform and supports customer interactions across diverse communication channel to create one great, unified customer experience. Big data customer retention platform for improving overall customer experience
ListenLoop

ListenLoop

par ListenLoop

(4 avis)
ListenLoop makes advertising software that complements your account-based marketing (ABM) strategy, giving you unprecedented power and precision to deliver banner ads to the accounts you desire in just a few steps: (1) pick key accounts, (2) upload ads, and (3) launch your campaign. You can nurture target accounts with a series of ads delivered over the course of days or months with ListenLoop's drip campaigns. Youll keep your ads fresh, preventing buyers from getting oversaturated. Display ads tailor-made for Account Based Marketing (ABM) influence key accounts quickly and easily.
INSTANT Insight

INSTANT Insight

par Pulse Solution

(1 avis)
Quality is ONE click away with our native tablet App "INSTANT Insight" enabling to track on real-time customer satisfaction via tactile tablets displayed on the busiest customer contact-points of hotels, restaurants or retail stores! Organizations can completely manage day by day their quality initiatives, learn what their customers like, dislike or expected, also address any individual challenges and engage their teams into a continuous improvement cycle of success! Make it easier for hotels, restaurants, stores to measure Customer Satisfaction on real-time and turn data into quick actionable steps
UXprobe

UXprobe

par UXprobe

(10 avis)
The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens, success and satisfaction metrics are collected and calculated automatically. The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens.
Knexus

Knexus

par Knexus

(2 avis)
Knexus is an AI decision making engine that delivers hyper-relevant content experiences to customers in owned digital channels plus colleagues in sales & account management, at scale & speed. It matches content (marketing, social & product) with customer data, delivering best content in real time to help customers make decisions. Knexus works together with brands like AXA, BlackRock, BNY Mellon, GSK, Hilton Hotels, Office Depot and STA Travel. Find out more about us at www.knexusgroup.com AI Content Optimizing Customer Journeys
Orchestra

Orchestra

par Q-Matic

(0 avis)
Solution de gestion des flux de patients avec système de rendez-vous, agenda et fonctions de messagerie. Modules complémentaires disponibles.
SeeVolution

SeeVolution

par SeeVolution

(0 avis)
SeeVolution offers Live Heatmap customer experience tool to help you understand how your customers engage with your site. SeeVolution offers Live Heatmap customer experience tool to help you understand how your customers engage with your site.
Feedback Lite

Feedback Lite

par Feedback Lite

(18 avis)
Feedback Lite is a fully customizable survey tool for website owners. With Feedback Lite you can add a simple to use feedback tab to your website and begin to survey your website visitors using an array of flexible feedback forms designed to help you and your business learn more about what your customers are really thinking. Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors.
Gourmetmiles

Gourmetmiles

par Gourmetmiles

(0 avis)
Universal restaurant loyalty app. Cardless loyalty app platform gives every receipt an identity. No hardware or software. Restaurant owners have access to portal where they can set their Gourmetmiles earning percentage, earning limits, and review a wide range of customer analytics. Cloud based solution for customer loyalty and feedback. Features include analytics and marketing capabilities.
Tabsurvey

Tabsurvey

par Tabsurvey

(0 avis)
Tabsurvey est le système de feedback pour les entreprises qui prennent au sérieux l'opinion et les commentaires des clients. Recueillir les commentaires de 1 000 endroits ou en ligne. Tabsurvey a une grande facilité d'utilisation, stocke les données en toute sécurité et mesure en continu. Fini les enquêtes bisannuelles. À la place des données suivies et collectées en un flux continu. C'est plus précis et plus facile, car Tabsurvey est conçu pour cela. Tabsurvey restitue une image correcte de la performance actuelle de l'entreprise plutôt que celle du passé. Outil d'enquête destiné à la collecte de données en ligne et hors ligne. S'installe indifféremment dans les magasins à travers le monde, sur le site web ou dans des e-mails.
FoxMetrics

FoxMetrics

par FoxMetrics

(0 avis)
FoxMetrics, une entreprise de logiciels d'analyse marketing et de personnalisation web, met à votre portée des outils de conversion puissants. Avec la capacité de collecter des données et des profils utilisateurs détaillés, de segmenter les données et de déclencher des messages personnalisés sur un certain nombre de canaux (via des Widgets intégrés), FoxMetrics ne vous donne pas seulement des chiffres et des graphiques, il vous permet d'exploiter votre analyse pour impacter vos bénéfices. FoxMetrics Product suite allie récupération de paniers et outils de personnalisation avec sondages auprès des clients.
CredSpark

CredSpark

par CredSpark

(7 avis)
Aide les spécialistes du marketing à créer des expériences d'apprentissage attrayantes et informelles pour leurs auditoires, en générant des données approfondies et des leads qualifiés. Aide les spécialistes du marketing à créer des expériences d'apprentissage attrayantes et informelles pour leurs auditoires, en générant des données approfondies et des leads qualifiés.
GetSmily

GetSmily

par GetSmily

(0 avis)
A software suite for tracking human emotions and web analytics displayed into reporting tools called the Emolytics. A software suite for tracking human emotions and web analytics displayed into reporting tools called the Emolytics.
FastSensor

FastSensor

par GTI Technologies

(0 avis)
A real-time experience tracking system (RET) and in-store analytics based on mobile devices location algorithm to monitor, analyze, visualize, and act on shoppers behavior in brick-and-mortar stores: - attraction rate (aisle, shelf, sections); - new shoppers and return: loyalty; - shoppers path and engagement areas; - check-out line management, waiting time and abandons; - empty-handed; - layout effectiveness; - in-store coupons. Real-time tracking and analytics, enabling brick-and-mortar stores unique customer experience and an increase in retention & sales.
TalkToTheManager

TalkToTheManager

par TalkToTheManager

(8 avis)
Own or manage a restaurant? TalkToTheManager is the perfect customer feedback solution. You no longer need guest comment cards. TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to reply in real-time in order to address customer service, product, and facility issues, often while the customer is still on-site. Intercept negative feedback, avoid negative reviews and create strong customer relationships. Our customers love it! Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues.
CHI Express

CHI Express

par Logica Infotech Services

(1 avis)
CHI Express empowers you with the capability to track and provides the metrics you need to analyze the customer satisfaction and improve the overall customer facing processes. Customer experience and activity analysis and BI analytic to improve service quality. www.CHIExpress.Net and www.Haapi.co has pioneered the integrated Customer Experience Management framework and applications, catering to leaders in healthcare and several other industries, retail, banking, hospitality, education etc. Real-time CX Solution that empowers you to review, measure, & analyze customer satisfaction through multiple channels API integration.
Inbify

Inbify

par Inbify

(0 avis)
Inbify is a real-time customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over native phone features like SMS and MMS. The main benefit of our product is that we eliminate all the friction that customers have at the time of communication with a business, no more apps downloads, survey forms or comment cards completion. We provide businesses with customer data, feedback sentiment, categories, keywords and more. Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service.
SimpleFeedback

SimpleFeedback

par Magiwow

(0 avis)
Cloud customer engagement and feedback collection application for small businesses. Cloud customer engagement and feedback collection application for small businesses.
Opiniator

Opiniator

par Oberon3

(10 avis)
Customers feedback - ratings, thoughts and ideas via their cell phone (SMS, Voice and Web - NOT an app!) at the point of experience. Includes integrated analysis and alert management so the business knows how it is performing and can fix any issue, even talk to the customer - BEFORE that customer defects or worse, defects and complains on line. All issues are tracked until completion, so closing the feedback cycle and ensuring operational improvement. On the spot customer feedback via cell phone - that helps stop customer defection.
ActionTracker

ActionTracker

par SurveySquare.com

(8 avis)
Why wait weeks or months to respond to an issue, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer issues, comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management. Manage your Customer Experience with our Fully integrated ActionTracker. Utilize our Scorecard to identify your low performers!
FuzeDigital

FuzeDigital

par FuzeDigital

(3 avis)
Comprehensive, modular and easy to use web-based customer care and knowledge sharing software suite. The Fuze Suite emables you to quickly and affordably extend multi-channel self-service and assisted-service support to your customers, partners, staff and other stakeholders. Comprehensive, modular and easy to use web-based customer care software suite.
ServeSmart

ServeSmart

par Lymbyc

(0 avis)
Personalizes your customer engagement and augments your customer relationships for better business. Personalizes your customer engagement and augments your customer relationships for better business.
Ameyo Engage

Ameyo Engage

par Ameyo Engage

(0 avis)
Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. Grow your business by gaining customer loyalty with a world class customer contact center software
Testimonial Monkey

Testimonial Monkey

par Testimonial Monkey

(13 avis)
Testimonial Monkey is the simplest & easiest way to get customer feedback. Collect honest & unbiased testimonials discussing your product or service in a matter of seconds & display them on your own website & social networking profiles. All accounts come with a 14 day free trial (no credit card required). Let Testimonial Monkey help you to turn your website browsers into happy paying customers today... Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews.
INTOUCH

INTOUCH

par Topdown Systems

(4 avis)
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
Sophatar

Sophatar

par Sophatar

(0 avis)
Sophatar's patented solution programs and automatically adjusts the A/V playout from your existing screens based on the interest profiles of visitors currently at your location. Your visitors can select from the content you have programmed for each screen when they're in front of it using their own phone, without having to connect to a local Wi-Fi. Our system comes with location-based services, real-time analytics, and mobile wallet marketing Make any digital display you already have interactive!
Field Solution Group

Field Solution Group

par Field Solution Group

(4 avis)
Field Solution Group provides a superior review monitoring and reputation management software platform trusted by businesses across the world. Helping thousands of businesses manage and utilize positive customer experience to earn new business by automating the process of getting more and better reviews on sites like Google+, Facebook, Yelp and industry-specific review sites; eliminating manual website review entry; and managing their online customer reputation. Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business.
iTrust Reviews

iTrust Reviews

par iTrust Digital Marketing

(1 avis)
With iTrust Reviews you can invite reviews from your customers, display the score on your website and increase your conversion rate. It is ideal for any business that wants to harness the power of customer reviews to increase sales and retain customers. Additional tools include market research, email marketing and bench marking functions. PLUS - get a free listing in our business directory with a link to your site - even if you don't purchase a subscription package. With iTrust Reviews you can invite reviews from your customers, display the score on your website and increase your conversion rate.
OnviCord

OnviCord

par OnviSource

(0 avis)
OnviSource's Workforce Optimization (WFO) is a suite of solutions based on the concept of "Capture All, Analyze All, Automate All, Improve All". Our multimedia capture, recording and monitoring generates a goldmine of valuable information and knowledge, analyzed by our multi- and cross-channel analytics in order to produce actionable knowledge that can automatically or manually act to improve customer interactions, agent's performance, compliance management, and back office transactions, Contact center solutions provide all the functionality and features required to engage in comprehensive Workforce Optimization.
Heeduser

Heeduser

par Heeduser

(0 avis)
Customer engagement platform that facilitates communication between company and its clients through online customer community. Customer engagement platform that facilitates communication between company and its clients through online customer community.
Preferred Patron Loyalty

Preferred Patron Loyalty

par Preferred Market Solutions

(72 avis)
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Review Camp

Review Camp

par Review Camp

(4 avis)
Review Camp helps your business easily & automatically get more 5 star reviews from your customers, and prevent negative ones. It is easy to use, mobile-friendly and allows you to request feedback in person or via email. Create email drip campaigns, get automated reports, and embed actual reviews right in your website. Post reviews directly to facebook and twitter! Improve your SEO AND reputation with more reviews, and ultimately win more business. Visit our site & get a free reputation report! Easily & automatically get more 5-star reviews from customers, & prevent negative ones. Improve online reputation. Free review report!
SmartAction Speech IVR System
SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose. A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.
Cincom Synchrony

Cincom Synchrony

par Cincom Systems

(1 avis)
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results. A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.
Voice of the Customer HUB
SandSIVs superior software solutions enable large B2B & B2C organisations to fully self-manage the customer experience - capture and measure customers wants and needs (voice of the customer VOC), combine & compare customer data and act in real-time on relevant insights (customer experience management CXM) Collect, store, analyze and act upon all forms of customer feedback.
Cicero XM

Cicero XM

par Cicero

(0 avis)
Cicero XM delivers a unified desktop solution for enterprise contact center and back office employees. Leverages existing IT investments Cicero XM integrates applications, automates workflow, guides the employee (presentation, scripts, etc.) and provides control and adaptability in a Smart Desktop. Delivers a unified desktop solution for enterprise contact center and back office employees.
NICE Customer Experience Analytics
Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement. Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement.
Verified Credible

Verified Credible

par Verified Credible

(0 avis)
Reputation management and reviews management tools that can help your business improve star ratings on major review websites. Reviews monitoring included. Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included.
Falcon

Falcon

par ServiceCheck

(0 avis)
Customer service intake, resolution and reporting software with automated routing and threshold escalations. Customer service intake, resolution and reporting software with automated routing and threshold escalations.
IgniteFeedback

IgniteFeedback

par IgniteFeedback

(0 avis)
Cloud based solution for customer insight and survey. Cloud based solution for customer insight and survey.
Process Management Platform
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Helix

Helix

par MicroMetrics

(0 avis)
Enable hotels to create memorable experiences, resolve issues in-stay & build strong relationships through improved guest engagement Enable hotels to create memorable experiences, resolve issues in-stay & build strong relationships through improved guest engagement
Chameleon

Chameleon

par Alterian

(0 avis)
Consolidate your customer data platform, campaign management and email marketing efforts into one Adaptive Customer Experience Platform Consolidate your customer data platform, campaign management and email marketing efforts into one Adaptive Customer Experience Platform
Pipedrive

Pipedrive

par Pipedrive

(1 784 avis)
Pipedrive est un outil de gestion des ventes conçu pour les vendeurs, par des vendeurs. Utilisé par plus de 80 000 équipes de vente à travers le monde, il facilite une vision d'ensemble de la situation, puis donne des conseils étape par étape pour que tout le monde se concentre sur les activités qui mènent à la clôture des transactions. Rien n'échappe à Pipedrive. Grâce à sa facilité d'utilisation et au maintien sur l'essentiel, l'équipe adorera l'utiliser et peut faire confiance aux données du système. Simple à démarrer, mais assez puissant pour s'adapter à tout processus de vente. Pipedrive est un outil de gestion des ventes qui organise les équipes de vente. Cela permet de se concentrer sur les activités qui mènent à la conclusion des affaires.
Pendo Platform

Pendo Platform

par Pendo

(36 avis)
Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society's experiences with software. Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls.
Dovetail

Dovetail

par Dovetail Research

(25 avis)
With Dovetail, user researchers, designers, and product managers can store user research data in one place, analyze qualitative data to discover patterns and insights, and share research findings with the rest of their organization. Featuring a rich text collaborative editor, inline tagging, images and files, insights, sentiment analysis, a great user experience, and world-class support, Dovetail is cloud research software you'll want to use, all for an affordable price. Store, analyze, and collaborate on user research, making it easy to see patterns, discover insights, and decide what to do next.
Delighted

Delighted

par Delighted

(13 avis)
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers. Delighted uses the Net Promoter System to measure the customer journey. Organizations using Delighted can instantly collect, analyze and distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time and proactively reduce churn. The fastest and easiest way to gather actionable feedback from your customers, employees, partners and vendors.
Medallia Enterprise

Medallia Enterprise

par Medallia

(8 avis)
While customer feedback is a key barometer of a company's health, many companies lack the infrastructure, processes and culture to improve it. Medallia turns customer feedback into real time actionable insights that are used by the entire organization, to rescue at risk customers, engage more customer fans, and identify the innovations your customers value most. Our solutions make customer experience transparent, defeats data silos, and engages everyone in a relentless effort to improve. The world's most engaging software for driving business performance - by listening to customers and improving their experience.
Tealeaf

Tealeaf

par IBM

(4 avis)
Provides visibility, insight, and answers to hep companies improve online conversion and customer retention. Provides visibility, insight, and answers to hep companies improve online conversion and customer retention.
Amity

Amity

par Amity

(4 avis)
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. The Most Powerful Customer Success Software.
YesInsights

YesInsights

par YesInsights

(2 avis)
YesInsights is an all in one customer feedback tool for companies to receive actionable feedback across all platforms. Create one-click or Net Promoter Score Surveys in less than a minute and embed them within any platform. YesInsights integrates with Intercom, Zapier, Infusionsoft, Mailchimp, Aweber, and many more. Capture your audience directly at your website with YesInsights website widget! Customer feedback made easy through one-click and NPS surveys.
UserRules

UserRules

par Userrules Software

(1 avis)
User analytics platform that allows you to solicit, collect, discuss, and follow feedback from your users. User analytics platform that allows you to solicit, collect, discuss, and follow feedback from your users.
Fancy Support

Fancy Support

par Fancy Support

(1 avis)
Fancy Support gives you in-app customer messaging, event tracking and dashboards at an affordable price. Provide better support to your customers by leveraging the surrounding context of your customer info and events. An online solution for keeping your customer information in one place. Features include dashboards, event tracking, and messaging.
Spectoos

Spectoos

par Spectoos

(1 avis)
A powerful platform with a set of widgets designed to empower website owners by streamlining the whole process of testimonials curation, management, and display. Our users can collect testimonials from all the major review sites out there (Yelp, Amazon, TripAdvisor, LinkedIn Recommendations, Twitter, Facebook, etc.) or create a branded testimonial request form and easily share it with their customers.The testimonials are displayed in beautiful widgets which can be embedded on any website. Powerful platform for website owners that streamlines the entire process of customer testimonial gathering and display.
Zoomin Docs

Zoomin Docs

par Zoomin

(1 avis)
Zoomin helps organizations deliver content on-demand, across all customer touchpoints, quickly, easily and precisely. Zoomins next generation publishing platformenables your customers to instantly zoom into the precise content they need, when and where they need it. Global brands like Jive, ServiceNow, Hitachi and Cisco trust Zoomin to deliver their contenttodocumentation portals, knowledge bases, call centers, search engines, customer communities, and to IoT devices. Helps organizations and enterprises deliver product content across all customer touchpoints.
ServIntuit

ServIntuit

par Servion Global Solutions

(1 avis)
Customer experience platform that integrates data from behavioral patterns, transactions, and helps to better understand customers. Customer experience platform that integrates data from behavioral patterns, transactions, and helps to better understand customers.
eGain Suite

eGain Suite

par eGain Communications

(0 avis)
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. eGain's unified knowledge management and customer engagement solution suite powers digital transformation for leading brands.
Enterprise Feedback Management

Enterprise Feedback Management

par Allegiance Software