Logiciels de gestion de l'expérience client
Logiciels de gestion de l'expérience client, Luxembourg : utilisez Capterra.lu pour trouver les meilleurs outils pour votre entreprise.
Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers. En savoir plus sur Nextiva CRM
Deliver great customer experiences and drive growth with NPS software by AskNicely. AskNicely integrates with your CRM (including Salesforce.com) to automatically collect customer feedback with a simple one-question email survey (based on the Net Promoter Score). Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no help from IT. En savoir plus sur AskNicely for NPS
Centralpoint se trouve dans le Quadrant magique de Gartner (2018) pour les plateformes de gestion de l'expérience numérique. Cela signifie que chaque "Client" a droit à sa propre expérience personnelle unique... Centralpoint prend en charge les sites multicanaux, pour servir chaque groupe public ; plus important, il prend en charge SSO ou LOGIN (AD/SAML/LDAP et même oAuth (login via Twitter, Facebook, Google) pour hyper personnaliser l'ensemble de l'expérience : conception du site, contenu, annonces de message, unique pour chaque "type" (ou rôle) d'utilisateur. En savoir plus sur Centralpoint
Qualtrics Customer Experience (CX) est la plateforme la plus agile au monde pour l'amélioration de l'expérience client, permettant aux entreprises de surveiller, réagir et d'améliorer chaque moment clé du parcours client, ainsi que d'intégrer l'opinion des clients dans chaque décision. Grâce à des tableaux de bord flexibles basés sur les rôles, une gestion dynamique des cas et une intégration CRM complète, vous disposez du pouvoir d'offrir une expérience client incomparable. Demandez une démo personnalisée ou inscrivez-vous pour un compte gratuit afin de démarrer ! En savoir plus sur Qualtrics Customer Experience
Intouch Insight's portfolio of CEM solutions collect and combine feedback data incl. surveys, mobile checklists, mystery shopping, operational audits, social media, and call centers, and rapidly integrates data from 3rd-party systems like Salesforce, Oracle, SAP. Data is mapped to the customer journey and AI-powered features transform the data into meaningful CX insights. Orgs can easily take action on those insights to improve customer experience using patent-pending Action Campaign technology. En savoir plus sur Intouch Insight
Podium is trusted by over 130,000 users to get more reviews on sites like Google, Facebook, HealthGrades & more to improve the customer experience and understand what makes your business successful. The Podium platform is geared around convenience for customers and giving business owners the tools they need to be there for customers. Improve your customer experience with reviews, sentiment analysis, messaging, webchat and more. En savoir plus sur Podium
UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience. En savoir plus sur UJET
Conçue pour les grandes entreprises, Key Survey est une plateforme flexible, évolutive et intégrée permettant d'effectuer un suivi de l'expérience client et de l'améliorer si nécessaire. À l'aide d'enquêtes intéressantes et agréables pour le lecteur, de notifications et de flux de travail automatisés ainsi que de puissants outils analytiques, identifiez avec précision les aspects à améliorer ou encouragez l'adoption de bons comportements. Connecter Key Survey à vos autres systèmes informatiques vous permettra faire le lien entre les secteurs marketing, ventes, exploitation et service client de votre entreprise. En savoir plus sur Customer Experience Software
Trustpilot est un outil de gestion des avis qui aide les entreprises à améliorer l'expérience de leurs clients grâce à la réputation qu'elles ont acquise. En automatisant le processus de collecte des avis et en apprenant des clients, les entreprises ont la possibilité de transformer l'expérience client pour augmenter les conversions et les ventes. Les fonctionnalités comprennent : un reporting d'analyse et une analytique performants, des évaluations de marchands Google, des vedettes d'extraits enrichis, des invitations à des avis et des rappels, des widgets d'évaluation sur site, et plus encore. En savoir plus sur Trustpilot
Businesses build customer lifetime value with individual customers at scale on Layer's enterprise conversation platform. We believe relationships are built one conversation at a time, and that businesses build relationships by understanding and anticipating customer needs. Layer's enterprise-class Conversation Platform and SaaS products help organizations accelerate engagement, increase conversion, and improve the effectiveness of customer service and success. En savoir plus sur Layer Customer Conversation Platform
La solution Zoho CRM offre aux entreprises de petite et de grande taille une solution complète de gestion du cycle de vie de la relation client. Sur un seul système, vous disposez d'outils de gestion (ventes, marketing, service et support client, gestion des stocks), le tout à l'échelle de l'entreprise. En savoir plus sur Zoho CRM
Pipedrive est un outil CRM axé sur les ventes que les équipes de toutes tailles adorent utiliser. Avec plus de 70 000 clients payants répartis dans 155 pays, les équipes de vente sont attirées par cette conception du CRM simple, mais puissante, qui privilégie avant tout la convivialité. Lorsque vous utilisez Pipedrive, rien ne passe à travers les fissures, permettant ainsi à votre équipe de passer moins de temps à classer et plus de temps à vendre avec un CRM à la fois agile et puissant. En savoir plus sur Pipedrive
PureCloud est la nouvelle solution de centre de contact en cloud tout-en-un qui vous aide à gérer et à comprendre les interactions multicanaux dans un parcours client fluide. Donnez à vos employés un seul outil prenant en charge l'ensemble de la communication (voix, chat, e-mail, réseaux sociaux, etc.). PureCloud est facile à utiliser grâce à son interface intuitive. En étant le premier à innover, vous vous assurez de dépasser les attentes de vos clients, aujourd'hui comme demain. PureCloud est simplement puissant, et puissamment simple. En savoir plus sur Genesys PureCloud
Créer des vidéos avec capture d'écran, webcam et audio pour les besoins de l'entreprise. Créez des vidéos didactiques, des vidéos explicatives, des témoignages, une base de connaissances, des problèmes de clients et des vidéos de formation. Restez organisé avec des dossiers, collaborez avec les utilisateurs et gérez-les. Obtenez des informations sur les rapports de performances. Hippo Video est sur le cloud et intégrée à Slack, Trello, Jira, Freshdesk, Zendesk, lFacebook Workplace, Gmail, Google Classroom et autres applications Google. Exportez des vidéos directement sur les chaînes YouTube, Vimeo, Wistia et GDrive. En savoir plus sur Hippo Video
La solution intégrée de Yotpo permet aux marques d'e-commerce de recueillir des avis clients, des photos et des Q et R à partir d'une plateforme unique pour augmenter le trafic, la preuve sociale et les ventes. Partenaire officiel de Google, Facebook et Shopify Plus et intégrant des plateformes et des outils commerciaux de premier plan tels que Bigcommerce, Magento et Bronto, Yotpo permet aux marques de tirer parti du contenu de leurs clients sur tous les canaux marketing. En savoir plus sur Yotpo
The Thought Industries award-winning Learning Business Platform is helping for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more drive revenue and scale learning operations. The platform enables businesses to create customized, white-labeled learning environments, author and create powerful learning experiences, and monetize courseware with integrated commerce and licensing capabilities - all from a consolidated cloud-based solution. En savoir plus sur Thought Industries
Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today (no credit card required). En savoir plus sur Nickelled
ReviewTrackers is the award-winning reputation management and customer feedback software trusted by over 30,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers helps companies manage reviews, ratings, and reputation on 80+ review sources and capture customer insights that drive better business results. Features include: powerful reporting and analytics, proprietary Reputation Score calculation, Review Request and Response tools, Trending Topics sentiment analysis, and more. En savoir plus sur ReviewTrackers
Zoho Desk est une application de service client qui aide votre entreprise à établir des relations plus solides avec ses clients. Avec Zoho Desk, les agents deviennent plus productifs, les gestionnaires plus efficaces et les clients plus autonomes. Il est personnalisable, facile à utiliser et ne coûte pas une fortune. Faisant partie de la gamme des 30 logiciels métiers de Zoho, Zoho Desk vous apporte la puissance nécessaire pour mettre le service client au cœur de votre entreprise. En savoir plus sur Zoho Desk
SurveySparrow vous permet de transformer des enquêtes en conversations. Grâce à une interface conversationnelle, SurveySparrow permet aux utilisateurs de créer et de partager des enquêtes extrêmement engageantes, des enquêtes mobiles principalement, offrant une expérience de type chat. Les enquêtes récurrentes SurveySparrow vous permettent d'envoyer des enquêtes à intervalles réguliers pour évaluer le pouls des clients ou des employés. Avec des options de partage facile, SurveySparrow vous permet de partager vos enquêtes sur le web, sur appareil mobile, médias sociaux et via e-mail, afin de recueillir facilement l'opinion de votre public cible. En savoir plus sur SurveySparrow
Innovant, le logiciel Net Promoter Score (NPS) vous permet de mesurer, d'analyser et de réagir aux avis de vos clients et employés (eNSP) pour accroître leur engagement. SightMill offre la possibilité d'intégrer des sondages NSP à votre site Internet, d'envoyer des sondages NSP par e-mail ou de les recueillir lors d'événements en direct. S'intègre aux logiciels tiers (Slack, Zapier, CRM) et offre des outils capables de communiquer les avis à votre équipe. En savoir plus sur SightMill - NPS Software
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. En savoir plus sur Five9
CloudCherry est un produit de collecte de commentaires et d'analyse de la clientèle en temps réel basé sur SaaS pour suivre, mesurer et améliorer l'expérience client. Avec CloudCherry, l'entreprise peut identifier les facteurs qui conditionnent l'expérience client, mesurer des indicateurs clés tels que Net Promoter Score et le score unique Customer Delight, découvrir des informations exploitables sur les comportements des consommateurs et répondre à toute plainte ou requête client en temps réel dès celle-ci survient. En savoir plus sur CloudCherry
Mize Connected Customer Experience (CX) Platform connects Manufacturers, Customers, Channel Partners, and Suppliers to optimize service experience and maximize customer lifetime value. Mize CX Platform enables companies to simplify and streamline key post-sale customer interactions such as product registration, warranty, service plans, parts, support, field service, and maintenance. Companies can generate high-margin revenues from the loyal customer base. En savoir plus sur Mize CX Platform
Whatfix est le moyen le plus simple de créer des guides et de rendre les tutoriels interactifs. Whatfix améliore la capacité de libre-service des produits web et aide les entreprises à réduire les demandes d'assistance et à améliorer l'engagement des utilisateurs. Il s'agit d'une plateforme de cloud qui permet aux équipes de produits de créer des guides interactifs et de les intégrer lors de leurs interactions avec les utilisateurs. Whatfix est utilisé par des petites et grandes entreprises pour améliorer l'efficacité de la formation, le support client et l'intégration des utilisateurs. En savoir plus sur Whatfix
Freshdesk est une solution d'assistance qui offre tout ce dont vous avez besoin pour fournir un service client exceptionnel. Gérez toutes vos conversations clients au même endroit, quelle que soit la source (e-mail, téléphone ou réseaux sociaux), afin de pouvoir fournir une assistance à la fois personnelle et rapide. Parce que Freshdesk est facile à utiliser, vous pouvez vous concentrer sur ce qui compte le plus : l'assistance aux clients. Grâce à des fonctionnalités telles qu'un système avancé de gestion des dossiers et des automatisations intelligentes, satisfaire les clients n'a jamais été aussi facile. En savoir plus sur Freshdesk
Elevio rend vos produits plus faciles à apprendre. Amélioration de la rétention, tout en réduisant vos charges d'assistance. Ils réunissent votre offre d'assistance existante pour offrir une expérience tout-en-un à vos clients, en améliorant la formation de vos clients et en fournissant une assistance à la demande à vos clients, à l'endroit et au moment opportuns. Plus de 500 entreprises comme Atlassian, Heap, Adroll et Dell utilisent elevio pour améliorer l'éducation des clients et réduire les charges d'assistance. Profitez de la version d'essai gratuite de 14 jours En savoir plus sur elevio
Need a better way to reach your customers? FiveStars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors. En savoir plus sur FiveStars
Simple yet powerful customer retention and acquisition platform. Build you your own branded rewards program. En savoir plus sur TapMango
ITC's omnichannel platform for digital customer service consolidates digital communication channels into a single platform that allows agents to engage with customers the same way, regardless of channel. ITC's digital desktop allows you to engage with your customers on their channel of choice without restricting them by providing a single online solution to connect with customers via: SMS texting, social media, live chat, messengers, email, and Chatbots. En savoir plus sur InTheChat
Ne négligez aucun client. Exploitez les logiciels d'enquête Blue destinés aux entreprises pour mesurer chaque point de contact entre vos clients et leur expérience auprès de votre organisation. Grâce à ses fonctionnalités d'intégration CRM inégalées, Blue contribue instantanément à offrir une expérience client optimale. En savoir plus sur Blue Enterprise Surveys
Falcon.io propose une plateforme de gestion du marketing sur les médias sociaux et de l'expérience client. Celle-ci inclut des outils d'écoute des médias sociaux, d'engagement, de publication, de mesure et de gestion des données clients. Les marketeurs et les entreprises peuvent proposer une expérience de marque plus personnalisée dans son ensemble et basée sur des profils clients enrichis. La plateforme présente une interface hautement intuitive et collaborative et s'accompagne d'un support technique complet et d'un service de conseil. En savoir plus sur Falcon.io
One Tap Check-In provides simple, fast and beautiful customer check-ins for your business. Throw out those paper sheets; After our 1-minute signup process, you will be allured to bring us to your front desk. We bring comfort and calmness to the chaos caused by a pool of walk-in customers. Check-in customers using our kiosk iPad app, online, apple wallet or by QR codes. Our software is the third eye inside your store; Collect emails, customer profiles and more. En savoir plus sur One Tap Check-In
Innovative engagement using software-based "Emotion Sensors" in an inclusive and sophisticated platform. En savoir plus sur Emovyz
Reputology is the best-of-breed Review Management platform for enterprises that operate multiple physical locations. Engage unhappy customers quickly & monitor anywhere customer reviews and comments happen: Google, Facebook, comment cards, etc. Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements. Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues. En savoir plus sur Reputology
Logiciel tout-en-un pour aider les spécialistes du marketing à tout faire correctement : la capture des leads, l'e-mail marketing et le drip marketing, les flux de travail, les notifications web push, l'automatisation du marketing et plus encore. SendX centralise tout sur une seule plateforme, à un prix abordable. En savoir plus sur SendX
Outil de retour client pour les entreprises de toutes tailles qui transforme les demandes d'avis en 1 clic en commentaires positifs en ligne, témoignages
Wizu est un chatbot alimenté par IA pour des enquêtes conversationnelles conçues pour augmenter les taux de réponse et améliorer l'expérience client.
Tous les commentaires des clients en un seul lieu centralisé. Regrouper, organiser et partager facilement tous les retours clients et recherches d'utilisateurs.
Solution basée sur le cloud qui offre des fonctionnalités de conseil d'administration, de communication aux employés et de fidélisation des employés.
Plateforme de numérisation de bout en bout pour les restaurants, destinée à amplifier la base de clients et augmenter les marges.
WalkMe est une plateforme d'adoption numérique pionnière qui fournit des conseils, un engagement, des idées et une automatisation de classe entreprise.
TopBox fournit une solution simplifiée et rentable de rétroaction des clients B2B pour contribuer à la croissance des PME grâce à une approche stratégique.
Cloud-based customer interaction analytic solution to determine why customers are calling in for support.
Moxtra est un outil complet de collaboration qui fonctionne comme une équipe : avec souplesse et simplicité, en temps réel et à tout moment.
Regarder le comportement de navigation réel. Optimisez la convivialité du site web. Augmentez les taux de conversion. Visualisez le comportement de l'utilisateur avec des heatmaps.
Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets.
An enterprise guidance and engagement platform; on-screen guidance reduces the costs of training, support, and onboarding.
Logiciel convivial permettant la création d'applications de recherche et de rétroaction puissantes et précieuses.
Usabilla fournit diverses solutions de retour d'expérience qui permettent aux entreprises d'améliorer continuellement l'UX et l'UI (interface utilisateur) de leurs sites web.
Allez au-delà des analyses traditionnelles et comprenez vraiment vos clients.
We are the world's only full-service customer experience (CX) partner.
La solution de Purple permet aux entreprises de surveiller leurs espaces physiques et d'afficher des analyses détaillées sur le comportement des clients.
Cxense permet aux éditeurs, aux détaillants d'e-commerce et aux marques de fusionner, d'analyser et d'activer leurs données pour fournir une véritable expérience utilisateur.
GetFeedback est un logiciel de sondage facile à utiliser qui permet d'envoyer de meilleurs sondages et de recueillir de meilleurs commentaires.
Découvrez FullStory, l'application qui capture toutes vos données d'expérience client dans une plateforme unique puissante et facile à utiliser.
Analyse de l'expérience utilisateur (UX) et plateforme d'optimisation qui améliore les taux de conversion et crée des trajets clients idéaux.
#1 SMS software for SMBs and enterprise companies. Zingle helps businesses communicate with customers via text.
Ameyo Call Center Suite est une solution complète de gestion des interactions pour les centres d'appels et les entreprises.
Totango est une plateforme de réussite des clients qui stimule l'action et la concentration des équipes et des résultats prévisibles pour la gestion.
Software to boost return customer rates by creating a loyalty discount program that can be integrated with social media sites.
The fastest, smartest and easiest solution for processing customer feedback into actionable insights.
Surveypal is an online survey platform that helps you measure and improve the customer experience
Alignez toute votre organisation sur les besoins de vos clients en transformant les recherches sur la clientèle en cartographie de parcours client, en personnalités et plus encore.
Online survey & questionnaire tool with latest and most number of features. Create free online surveys, forms, polls and quizzes.
Appcues is the easiest way to personalize your product experience without changing any code.
Amazon feedback and product review software that helps merchants get more improve seller reputation, & increase sales.
Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.
Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot
The online customer review platform for inviting and collecting feedback via Website / Email / Text Messaging.
Surveillez, gérez et personnalisez la communication avec vos clients numériques.
Omniata est une plateforme marketing de test A/B et d'analytics tout-en-un, permettant la modélisation de données personnalisées et l'optimisation de l'expérience utilisateur.
Toonimo humanise l'expérience de l'internaute en proposant des visites guidées numériques.
Permet de créer des cartes de trajet, des personnes et des cartes d'intervenants en ligne. Collaborer avec d'autres, partager des cartes et présenter ses résultats.
Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions.
Enghouse Networks acquires, integrates, develops and deploys pioneering technologies
Cloud-based customer feedback collection and analysis software with micro surveys and one-click testimonial publishing.
A platform to create amazing seamless customer experiences that delight your customers at every touch point.
Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Aide les entreprises à saisir les informations clients dont elles ont besoin pour prendre des décisions basées sur les données et améliorer leurs activités.
Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.
DictaNova est un logiciel d'analytics de la clientèle basé sur SaaS qui rassemble les opinions et les commentaires des clients, et qui fournit des informations.
Cloud based solution for customer engagement. Features include walkthrough creation, onboarding guides, and product documentation.
UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel.
Feedbackly is the only customer feedback software with built in marketing and sales tools.
Real-time customer feedback platform for brick & mortar businesses.
Easy to use software to turn customer feedback into true employee enthusiasm & culture change, right to the frontline.
Customer insight platform for capturing, understanding, and acting on customer feedback.
Using unique semantic technology, our solution combines social monitoring, CEM, moderation and real time insights.
BPA Quality is the next generation solution for integrated Quality, Health, Security and Environment (QHSE) as well as Risk management.
Employee training and SaaS onboarding with smart interactive guides and walkthroughs.
AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.
UserReplay reveals the truth about your customers' online experiences by recording and analyzing every website journey.
A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise.
Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more.
The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics.
An agile customer success management platform built to help companies plan, manage and engage with their customers.
Fully managed customer experience software solution with trending capabilities and text analytics.
ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!
Inquisium helps businesses of all sizes, across all industries create compelling feedback programs that glean actionable insights.
Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.
Experiture lets you create, launch, measure, and optimize highly individualized marketing programs across email, web, mobile and more.
Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.
We're an enterprise platform that makes it easier than ever for you to deliver highly-personalized mobile experiences to your customers
Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers.
Big data customer retention platform for improving overall customer experience
Display ads tailor-made for Account Based Marketing (ABM) influence key accounts quickly and easily.
Make it easier for hotels, restaurants, stores to measure Customer Satisfaction on real-time and turn data into quick actionable steps
The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens.
Solution de gestion des flux de patients avec système de rendez-vous, agenda et fonctions de messagerie. Modules complémentaires disponibles.
SeeVolution offers Live Heatmap customer experience tool to help you understand how your customers engage with your site.
Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors.
Cloud based solution for customer loyalty and feedback. Features include analytics and marketing capabilities.
Capture and analyze customer experience of your brand, product or service.
Outil d'enquête destiné à la collecte de données en ligne et hors ligne. S'installe indifféremment dans les magasins à travers le monde, sur le site web ou dans des e-mails.
FoxMetrics Product suite allie récupération de paniers et outils de personnalisation avec sondages auprès des clients.
Helps marketers create engaging, casual learning experiences for their audiences, generating deep data and qualified leads.
A software suite for tracking human emotions and web analytics displayed into reporting tools called the Emolytics.
Real-time tracking and analytics, enabling brick-and-mortar stores unique customer experience and an increase in retention & sales.
Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues.
Real-time CX Solution that empowers you to review, measure, & analyze customer satisfaction through multiple channels API integration.
Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service.
On the spot customer feedback via cell phone - that helps stop customer defection.
Manage your issues with our Fully integrated ActionTracker.
Comprehensive, modular and easy to use web-based customer care software suite.
Personalizes your customer engagement and augments your customer relationships for better business.
Grow your business by gaining customer loyalty with a world class customer contact center software
Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews.
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business.
With iTrust Reviews you can invite reviews from your customers, display the score on your website and increase your conversion rate.
Contact center solutions provide all the functionality and features required to engage in comprehensive Workforce Optimization.
Customer engagement platform that facilitates communication between company and its clients through online customer community.
Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Easily & automatically get more 5-star reviews from customers, & prevent negative ones. Improve online reputation. Free review report!
A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.
Collect, store, analyze and act upon all forms of customer feedback.
Delivers a unified desktop solution for enterprise contact center and back office employees.
Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement.
Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included.
Customer service intake, resolution and reporting software with automated routing and threshold escalations.
Central customer request platform for all service providers within an organization. Includes forms, workflows and ticketing.
Enable hotels to create memorable experiences, resolve issues in-stay & build strong relationships through improved guest engagement
Pipedrive est un outil de gestion des ventes qui organise les équipes de vente. Cela permet de se concentrer sur les activités qui mènent à la conclusion des affaires.
Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls.
The fastest and easiest way to gather actionable feedback from your customers, employees, partners and vendors.
The world's most engaging software for driving business performance - by listening to customers and improving their experience.
Provides visibility, insight, and answers to hep companies improve online conversion and customer retention.
User analytics platform that allows you to solicit, collect, discuss, and follow feedback from your users.
An online solution for keeping your customer information in one place. Features include dashboards, event tracking, and messaging.
Powerful platform for website owners that streamlines the entire process of customer testimonial gathering and display.
Helps organizations and enterprises deliver product content across all customer touchpoints.
Customer experience platform that integrates data from behavioral patterns, transactions, and helps to better understand customers.
eGain's knowledge management and customer engagement solutions power digital transformation for leading brands.
Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty.
Customer experience management solution that improves decision making and helps to increase profitability.
Alerting & analytics solution for CRM & ERP systems. Monitors data sources - alerts when the customer experience requires attention.
Exchange real-time text messages, and accept payments from your customers all within the conversation.
CEM platform that allows you to monitor performance and training needs, assess customer sentiment and effectively resolve every issue.
Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.
Web-based solution for project managers, marketers, and user experience directors.
Enables your customer focused teams and organisation as a whole to track, interpret and act on the key challenges customers face.
Solution made to engage customers across any channel. Features include online reputation management & enterprise feedback management.
Enterprise grade assessment platform to help capture feedback in both offline and online modes.
Use DigitalCX to deliver highly personalised self-service, sales and customer engagement across every digital channel and device.
Web based platform that provides a continuous and closed loop connection with the consumer community for communication in a simple way.
The local CRM driven by customer engagement and trackable retention revenue.
An easy-to-use professional SaaS data collection platform that enables you to gather high quality data in realtime.
A service that uses data science to analyse customer engagement.
Leading software intelligence for written high volume customer communication with perfect precision across all channels.
Helps sellers to collect opinion of their customer in a rich and interactive way about the items purchased by them.
A SaaS to plan, manage, and track UX research work and make sense of your research findings.
Transforms evaluations and customer feedback to gather smart data and make real improvements to your courses, programs, or events.
Measures customer experience through emotions, scientifically, helping businesses make informed decisions that impact results.
CRM Aapya-Customer Experience management solution for restaurants to manage operations & improve the same and customer experience.
Enables call center managers to focus on call center metrics and call center performance.
A software tool to capture customer feedback Comes with an App for Android and iOS and a web-based Dashboard Panel.
CXONCLOUD is an ALL-IN-ONE App to create, manage & measure you end-to-end customer experience in simple clicks & fills.
Opinionated is a real-time customer feedback system to capture a large volumes of customer feedback with a small amount of fuss.
Smartlook est un outil simple qui enregistre les écrans de visiteurs réels de votre site web.
Chatbot making platform to creates chatbots that automatically collects data from website visitors.
Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.
Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers.
zenloop is a Net Promoter Score (NPS) SaaS platform. We collect, analyze & manage NPS feedback for growth stage e-commerce companies.
Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews.
Helping small businesses get five star reviews in seconds.
On-Demand Consumer Forum, but DIFFERENT! Re-imagine insights for today's social consumer. With smartphone speed & entertainment values.
Quantum Metric simplifies discovery of digital customer struggle to identify and prioritize customer experience improvements.
L'outil de sondage par e-mail Net Promoter Score est le moins cher et le plus simple pour surveiller la satisfaction client. Multilangue, personnalisation sans code.
Provides a combination of communications, administrative, and data acquisition capabilities all working together to get valid feedback.
Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more.
Capture actionable customer insights with in-site surveys and polls. Find growth opportunities, increase revenue and conversions.
Digital experience delivery platform utilizing machine learning to help companies understand, identify & influence customers.
Plateforme en ligne conçue pour créer une expérience utilisateur exceptionnelle grâce à la cartographie du parcours client, à la création de profils et aux techniques de cartographie d'impact.
Tudodesk is cloud-based all-in-one, CRM, sales, invoicing and job management software for freelancers, workshops and creatives.
Operationalize your customer experience and gain valuable ideas and feedback to improve with agility and speed.
Customer experience management platform that helps build customer advocacy and reduce customer defection.
Engage customers and improve CX with contact center optimization, customer journey mapping, and customer feedback analysis.
Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work.
Collect, analyze, manage and distribute real-time quantitative customer-insight data with salesEQUITY.
Apply artificial intelligence to your customer feedback that learns from your data and helps you make better decisions.
Kibo works with your existing systems and resources to drive a seamless, personal experience for your customers Today!
A feedback solution to help you tactfully ask & remind customers for feedback, guide them through the online review process and more.
A feedback solution for creation and distribution of surveys, and to monitor responses in real time for customer service improvement.
Digital wait list that tracks & automatically notifies waiting customers to improve customer experience & increase customer retention.
Mobile Product Managers can design and deliver onboarding flows and tips to users without distracting busy developers. No Code required
A customer experience solution with video reviews and testimonials, auto sharing on social media, website integration, and more.
A reservation, seating and guest management solution for hospitality operators to acquire, engage & understand guests.
Une entreprise de rétroaction qui fournit des solutions pour la création de formulaires, des widgets de discussion en ligne, des campagnes marketing ciblées et plus encore.
WizperTM helps companies deliver a better customer experience by turning operational data into actionable advice to improve performance
Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device.
inQuba CX goes a step beyond what most of todays customer feedback systems can deliver by providing context sensitivity
Customer experience platform that enables businesses to implement improvement strategies through issue tracking and reports.
Extend your web app to provide help articles, user onboarding tours, context help, and in-app messages.
Entirely customizable from features to design, SOMTAB is the only CX platform that is perfectly matched to your organizations DNA.
Customer experience management platform designed to ingest customer data and instantly turn it into actionable insights.
GuideMe is the fastest and most secure in-app training & walkthrough authoring solution for any software application. Get a free trial.
Digital customer experience platform that simplifies and enhances the way consumers engage with products.
Airim uses AI to save your customers' valuable time in finding information on a website or web app
Worthix is the first CX survey built with AI, using NLPs to feed questions according to how the customer is responding.
User feedback and bug reporting tool that's easy to use, customizable, and works right inside your website.
Automatically tracks user activity and user experience metrics to give you a holistic view of how your SaaS is being used.
Widget and platform that enables your customer to select any part of your website and give feedback specifically about it.
Simple & powerful process software for businesses that brings your processes to life, empowers your team & delights clients.
The OMQ service center is a modern FAQ. The Solutions for eventually appearing questions are provided to the customer.
Aptrinsic provides an all-in-one product experience platform that enables product teams to onboard, retain, and grow customers.
Software that measures the customer experience and comes with co-creation, social media, and rewards.
Customer experience reporting and customer experience analytics software.
Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback.
Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel.
Witbe provides technologies to monitor the Quality of Experience (QoE) delivered to the End-Users of any interactive service.
Improo helps to manage feedback from customers in order to find weaknesses by which company lose consumers.
Supports the end-to-end customer journey across channels, from the initial interaction with your brand to contact with you.
Multi-channel customer service software fully powered by artificial intelligence.
Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment.
Make your customers' experiences exceptional with Local Measure
Helps analyze the intelligence contained in all interactions
Helps you optimize product differentiation strategies by identifying and understanding how your customers make decisions.
Customer experience management solution for businesses. Let's you listen to the voice of your customers, and act on it in real time.
Marketing automation that turns visitors into customers with eCRM and a full range of marketing instruments
The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.
Built for eCommerce sites, blogs, and Amazon affiliates, amz Review Fetch allows you to display Amazon reviews on your site.
Merges thousands of different ways of handling customer product complaints into one platform.
Kitewheel delivers AI driven, omni-channel customer experiences in real time.
Collect focused customer feedbacks to accelerate your development and build what really matters
The LitmusWorld platform enables clients to Measure, Act and Improve business processes that drives the customer centricity approach.
Replace phone numbers from your websites & apps with a button. Enrich call with contextual user's data and improve customer experience.