Logiciels pour support technique

Un logiciel pour support technique, également appelé logiciel de gestion des services des technologies de l'information, se concentre sur la gestion du support informatique interne et externe. Cette application guide les organisations informatiques dans la planification, la conception, le développement, la livraison et le support de leurs services. Elle couvre des domaines tels que les services d'assistance et informatiques.

Pourquoi Capterra est gratuit

par SysAid Technologies

(106 avis)
La solution ITSM primée de SysAid comprend tout ce dont vous avez besoin pour une gestion efficace des services informatiques (ITSM) dans une seule solution conforme à l'ITIL. La solution ITSM de SysAid comprend un puissant module de gestion des demandes d'incident et de service, ainsi que d'autres capacités ITIL de base telles que la gestion des problèmes et la conduite du changement. Les fonctions incluent également des capacités de gestion de biens ainsi que les outils modernes essentiels d'assistance informatique comme un portail libre-service pour l'utilisateur final. Obtenez une version d'essai gratuite aujourd'hui ou contactez un commercial pour découvrir comment intégrer SysAid dans votre système. En savoir plus sur SysAid Dirigez facilement toutes vos activités de gestion informatique ITSM avec une solution informatique confirmée. Vous trouverez tous les éléments essentiels dont vous avez besoin dans un seul tableau de bord. En savoir plus sur SysAid

par SolarWinds MSP

(22 avis)
Remote Monitoring & Management est la plateforme de gestion à distance numéro un du marché, car elle est la seule à offrir un éventail aussi complet d'outils permettant d'assurer la sécurité, la maintenance et l'amélioration des opérations informatiques. La console web intègre gestion des correctifs, antivirus, filtrage de contenu web, sauvegarde et récupération, accès à distance, monitoring automatisé, maintenance et plus encore. Les fonctionnalités d'automatisation s'appliquent simplement aux tâches de routine et les rapports fiables vous donnent une vision à 360 degrés de vos activités. En savoir plus sur SolarWinds RMM Outil de gestion informatique puissant et flexible avec accès à distance, gestion des correctifs, antivirus, gestion des biens, sauvegarde et monitoring. En savoir plus sur SolarWinds RMM

par Samanage

(467 avis)
Samanage est la solution ITSM la plus évaluée et la mieux cotée. Ce centre de services simplifie les tâches complexes et automatise les tâches basiques, tout en fournissant un grand nombre de mesures, de rapports et de configurations, le tout sans effort. Samanage vous permet de suivre facilement le framework ITIL, afin que vous puissiez résoudre les cas d'assistance plus rapidement, améliorer les SLA et perdre moins de temps à répéter la même tâche, encore et encore. Offrez des services plus rapides et plus intelligents et arrêtez de gâcher votre temps. En savoir plus sur Samanage Gagnez un temps précieux et offrez des services plus rapides et intelligents grâce à la solution ITSM la plus évaluée et la mieux cotée. En savoir plus sur Samanage

par Freshworks

(343 avis)
Grâce à Freshservice, gardez à jour l'inventaire de vos ressources informatiques et non informatiques, tels que les contrats, le matériel ou les logiciels, et suivez les données détaillées sur vos ressources tout au long de leur cycle de vie. L'outil offre une expérience utilisateur motivante en plus de solides fonctionnalités de gestion des cas d'assistance et des ressources telles que la découverte automatique de nouvelles ressources, une bonne gestion de la configuration et une analyse améliorée des impacts. En savoir plus sur Freshservice Gérez vos ressources en toute simplicité, de leur achat à leur mise au rebut. En savoir plus sur Freshservice

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. En savoir plus sur Zendesk Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. En savoir plus sur Zendesk

par SolarWinds

(100 avis)
With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. En savoir plus sur Web Help Desk Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use and perfect for SMBs. En savoir plus sur Web Help Desk

par Cherwell Software

(127 avis)
Cherwell Asset Management is designed for organizations seeking large reductions in software license spending, IT overhead, and software audit risk. By integrating all the data related to hardware and software inventory, application usage, license entitlements, and IT purchases, you can seamlessly track and manage IT investments from purchase to retirement and abandon Excel spreadsheets. En savoir plus sur Cherwell Software Reduce Software License Spending, IT Overhead, and Software Audit Risk with Cherwell Asset Management En savoir plus sur Cherwell Software

par mHelpDesk

(723 avis)
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately. En savoir plus sur mHelpDesk The fastest, easiest, and highest value service management software to automate everything from first customer contact to getting paid. En savoir plus sur mHelpDesk

par ManageEngine

(121 avis)
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. En savoir plus sur ServiceDesk Plus Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. En savoir plus sur ServiceDesk Plus

par Accelo

(86 avis)
Accelo combines the key needs of project planning, tracking, and collaboration in one platform, and then makes it easy to assign work, track progress and see budgets and profitability in real time. With support for both traditional and agile project management methodologies. Accelo projects help you to gain visibility into the performance of each project and the availability of resources so that you can easily deliver the work your clients love, on time! En savoir plus sur Accelo The most flexible, powerful, automated online project management platform for professionals, Accelo helps you stay in control. En savoir plus sur Accelo

par TOPdesk

(27 avis)
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. En savoir plus sur TOPdesk ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. En savoir plus sur TOPdesk

par InvGate

(70 avis)
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. En savoir plus sur Service Desk Intuitive web-based service desk software to manage, analyze, and automate your IT service support. En savoir plus sur Service Desk
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. En savoir plus sur Salesforce Service Cloud With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective En savoir plus sur Salesforce Service Cloud

par Alloy Software

(33 avis)
Atteindre des niveaux élevés de service client tout en gérant une exploitation informatique complexe est essentiel pour toute entreprise. C'est pourquoi il existe une solution de gestion des services informatiques intuitive et collaborative qui s'intègre de manière transparente et vous offre des flux de travail intelligents, des tableaux de bord perspicaces et des visualisations à la volée. Combiné avec de puissants outils de gestion d'actifs, Navigator est votre solution complète de gestion informatique. En savoir plus sur Alloy Navigator Alloy Navigator est une solution réelle superbement conçue pour des clients réels, construite par des informaticiens réels comme vous. En savoir plus sur Alloy Navigator
Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser. Construit sur Atlassians Jira, le leader du marché pour aider les équipes à faire leur travail, le centre de service Jira offre une expérience de service sans effort, s'adapte à vos besoins, avec des prix et un temps de mise en place à une fraction de ceux offerts par les concurrents. En savoir plus sur Jira Service Desk Remodelez ce que cela signifie pour votre entreprise sur https://www.atlassian.com/service-desk En savoir plus sur Jira Service Desk

par Kaseya

(125 avis)
Le système de sauvegarde et reprise après incident Kaseya fournit des solutions automatisées en temps réel de sauvegardes de disque, de création d'images disques, de sauvegardes au niveau des fichiers et de restaurations complètes pour les serveurs et postes de travail Windows. Contrairement aux produits classiques basés sur des fichiers, Kaseya BUDR crée une image de l'état complet du système, y compris le système d'exploitation, les applications métier, les paramètres utilisateur, les pilotes et les données, afin de donner aux administrateurs le cadre nécessaire pour reconstruire complètement un système en moins d'une heure. En savoir plus sur Kaseya VSA Fournit des solutions automatisées en temps réel de sauvegarde de disque, de création d'images disques, de sauvegardes au niveau des fichiers et de restauration complète pour les serveurs et postes de travail Windows. En savoir plus sur Kaseya VSA

par Atlassian

(108 avis)
Adopté par les équipes de développement et d'exploitation de plus de 2 500 organisations à travers le monde, OpsGenie fournit des solutions de gestion des alertes et des astreintes permettant aux entreprises de répondre efficacement à leurs problématiques IT ou DevOps. OpsGenie permet aux équipes de développer des plans de réponse aux incidents, de collaborer et de coordonner les actions de réponse ainsi que d'analyser l'efficacité des réponses. Découvrez pourquoi OpsGenie est la solution de routage d'alertes et de gestion des incidents qui enregistre la croissance la plus rapide sur le marché - www.opsgenie.com En savoir plus sur Opsgenie OpsGenie est une solution de gestion des alertes et des astreintes destinée aux développeurs et aux équipes d'exploitation, conçue pour informer les bonnes personnes au bon moment. En savoir plus sur Opsgenie

par NinjaRMM

(42 avis)
NinjaRMM is an all-in-one SaaS IT monitoring and management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required. En savoir plus sur NinjaRMM NinjaRMM is the easiest, all-in-one remote management and monitoring solution that MSPs and IT professionals love. En savoir plus sur NinjaRMM

par Goverlan Inc.

(65 avis)
Goverlan Reach est une solution de support informatique à distance pour les administrateurs système, les techniciens et les ingénieurs. Elle simplifie le support informatique et la gestion des systèmes. Goverlan Reach fournit : Accès sécurisé aux machines de vos utilisateurs, peu importe où elles se trouvent /Contrôle à distance ultramoderne /Administration Active Directory et gestion des mots de passe /Gestion des systèmes en coulisses /Distribution de logiciels et de correctifs /Automatisation des processus informatiques /Gestion de la conformité et de la sécurité En savoir plus sur Goverlan Reach Goverlan Reach est une solution de support informatique à distance pour les administrateurs système, les techniciens de support informatique et les ingénieurs. En savoir plus sur Goverlan Reach
We deliver enterprise notifications ensuring companies can reach employees during unplanned incidents and emergency disruptions. Millions of people around the world depend on AlertFind for business continuity and disaster recovery. Reach every employee every time with AlertFinds IT alerting and emergency notification system. Unlike other ENS providers, we pull employee contact info from your companys HRIS to ensure that your contact database is 100% accurate. No matter the emergency - cyber En savoir plus sur AlertFind The only IT alerting and emergency notification system that guarantees a 100% complete contact database. Every employee, every time. En savoir plus sur AlertFind
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. En savoir plus sur LogMeIn Rescue Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. En savoir plus sur LogMeIn Rescue

par Vision Helpdesk

(27 avis)
Le centre de service de Vision Helpdesk est un logiciel helpdesk ITIL ITSM certifié par PINKVerify. Le centre de service de Vision Helpdesk offre des fonctionnalités telles que la gestion des actifs, la gestion des incidents, les problèmes, les modifications, la publication et le déploiement, les demandes de service, les catalogues de services, la gestion financière, la gestion des produits et des fournisseurs et plus encore. Depuis 2007, plus de 15 000 entreprises dans le monde font confiance à Vision Helpdesk. En savoir plus sur Vision Helpdesk Le centre de service de Vision Helpdesk est un logiciel helpdesk ITIL ITSM certifié par PINKVerify. En savoir plus sur Vision Helpdesk

par TechExcel

(3 avis)
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations. En savoir plus sur ServiceWise ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be. En savoir plus sur ServiceWise
Intelligent Service Management est une suite de gestion de services robuste et complète qui est simple, abordable et facilitée par Luma, l'agent de support virtuel avec l'intelligence artificielle. La solution réduit les efforts d'assistance et améliore l'expérience de l'utilisateur final. Avec l'aide de la configuration sans code et de l'automatisation du service glisser-déposer, la personnalisation est facile et l'administration est minimale. L'interface conversationnelle basée sur Lumas AI comprend l'intention des utilisateurs, s'assurant que les demandes sont exploitables. En savoir plus sur Intelligent Service Management Intelligent Service Management est une suite de gestion de services robuste et complète, assistée par Luma Virtual Agent avec IA. En savoir plus sur Intelligent Service Management
Naverisk offre une excellente solution de suivi à distance et de gestion des services informatiques pour les prestataires d'infogérance (MSP) et les fournisseurs de services informatiques. Gestion des correctifs intégrée en une solution, Naverisk fournit des outils pour la surveillance des appareils et du réseau, l'alerte, l'audit, la correction, le reporting, la gestion des tickets, le workflow, l'automatisation et la création de scripts. De plus, les partenaires bénéficient d'un support mondial exceptionnel 24h/24, 7j/7 pour la plateforme, sans frais supplémentaires. Il est facile d'obtenir un essai gratuit ! En savoir plus sur Naverisk RMM & PSA Logiciel de gestion des services informatiques tout-en-un conçu pour les prestataires d'infogérance pour la gestion des services informatiques et la surveillance à distance. En savoir plus sur Naverisk RMM & PSA

par Entry Software

(9 avis)
TeamHeadquarters est une suite extrêmement intégrée d'outils complets pour la gestion de projets, la gestion de portefeuilles, le service d'assistance et les feuilles de temps. TeamHeadquarters permet à vos collaborateurs de déployer correctement leurs efforts, au moment opportun. Vos responsables pourront faire leurs preuves avec brio. Disponible désormais sur demande, ce logiciel puissant de grande entreprise est utilisable immédiatement. En savoir plus sur TeamHeadquarters Logiciel de gestion de projets avec une assistance intégrée. Maintient les projets sur la bonne voie tout en assurant un support client. En savoir plus sur TeamHeadquarters

par Wrike

(1 342 avis)
Wrike est un logiciel de gestion de travail en ligne qui aide votre équipe à rationaliser les demandes de bogues entrantes à l'aide de formulaires intégrés, à affecter automatiquement les équipes adaptées et à suivre la progression sur les calendriers ou les tableaux Kanban. Avec cette solution, vous serez capable de créer et de déléguer des tâches, de suivre les délais, de visualiser vos plans sur le diagramme de Gantt et de partager des rapports. Wrike propose également des fonctionnalités avancées telles que des workflows personnalisés, des mesures de sécurité avancées, un accès restreint aux données, etc. Ce logiciel est idéal pour les équipes de plus de 20 personnes. En savoir plus sur Wrike Rationalisez les demandes entrantes, suivez l'avancement du travail et gérez les projets informatiques avec Wrike. Idéal pour les équipes de plus de 20 personnes. En savoir plus sur Wrike

par BlueFolder

(21 avis)
BlueFolder is a web-based maintenance management solution that offers a unique blend of ease-of-use and breadth of functionality. Along with features such as robust work order management, scheduling/dispatch, and billing, BlueFolder stands apart with a powerful customer portal, asset/equipment tracking, and customer notifications. Our customers regularly tell us that adopting it has been the key to realizing the productivity gains that have propelled their business to the next level. En savoir plus sur BlueFolder Software built for maintenance professionals; centralizing ticket & customer management, billing, team scheduling and more. En savoir plus sur BlueFolder

par QuestDesk Solutions

(11 avis)
Our solutions is the most customizable contract management system on the market. Our platform makes it quick to setup and easy to use. We provide a centralized, searchable repository with integrated workflows, email alerts, PDF contract generation and reports that address even the most sophisticated approval processes. Fully audit compliant with support for HIPAA, SOX and CFR21. En savoir plus sur QuestDesk Solutions An enterprise-level contract management solution designed for organizations of all sizes. En savoir plus sur QuestDesk Solutions

par SunView Software

(30 avis)
ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more without costly administration. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Avoid lengthy implementation and get started quickly with out-of-the-box essentials. En savoir plus sur ChangeGear ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain. En savoir plus sur ChangeGear

par Net Help Desk

(24 avis)
NetHelpDesk is a UK based company, which provides ITIL aligned ITSM software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, CMDB, service catalogue, telephony integration, mobile apps. En savoir plus sur NetHelpDesk NetHelpDesk is a UK based company, which provides ITIL aligned ITSM software that can be installed on premise or in the cloud. En savoir plus sur NetHelpDesk

par OTRS

(53 avis)
OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost effective way. Request a demo today. En savoir plus sur OTRS Fully-managed service management suite that includes ticketing, workflow automation & notification for ITSM, Customer Svc and Security. En savoir plus sur OTRS
Vizor is a comprehensive helpdesk issue tracking system for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. Vizor ServiceDesk is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Click here to test drive now. En savoir plus sur Vizor HelpDesk & IT Assets Comprehensive helpdesk issue tracking for IT end user and customer support. En savoir plus sur Vizor HelpDesk & IT Assets

par Computicate

(0 avis)
Computicate is the Professional Service Automation platform for ambitious Managed Service Providers (MSPs), that aim to grow and deliver world class services. In achieving that goal, PSA is much more than just another module or software tool used along the way. Configured properly, PSA makes your Managed Services operation dependable, efficient and ready to scale. Getting this done, the easy way, is exactly where Computicate makes the difference. En savoir plus sur Computicate PSA Scaling your IT Service MSP business can be hard. Computicate PSA makes is easy - PSA software simplified En savoir plus sur Computicate PSA

par Harmony Business Systems

(14 avis)
HarmonyPSA prend en charge l'entièreté du cycle de vie de l'entreprise, de la génération de leads au renouvellement des contrats. Il est spécifiquement conçu pour les sociétés spécialisées dans le logiciel et pour les prestataires de services. Il automatise les processus commerciaux sur une plateforme unique, disponible en cloud ou depuis n'importe quel appareil. En savoir plus sur HarmonyPSA L'outil d'automatisation des services professionnels nouvelle génération. Package PSA complet pour les sociétés commerciales et les entreprises spécialisées dans le logiciel. En savoir plus sur HarmonyPSA

par Zendesk

(1 909 avis)
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal

par Zendesk

(1 909 avis)
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk développe des logiciels de centre de services pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. En plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients. Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 909 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par QuickBase

(187 avis)
QuickBase is the easier way to track and manage your nonprofit programs, from fundraising to volunteer management and more. From one central cloud-based system, you'll have 100% visibility into all of your activities. Online database helps you collaborate more efficiently & work more productively with your entire team, storing vital data in one place.

par Kayako

(144 avis)
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Kayako - Straightforward Live Chat to quickly connect for customer service across devices and platforms.

par PagerDuty

(48 avis)
PagerDuty est une solution de gestion des incidents agile qui s'intègre aux piles de surveillance ITOps et DevOps pour améliorer la fiabilité et l'agilité opérationnelles. Depuis l'enrichissement et l'agrégation des événements jusqu'à leur corrélation en alertes exploitables, PagerDuty simplifie le cycle de vie de la gestion des incidents en réduisant le bruit et les temps de résolution. PagerDuty propose des centaines d'intégrations natives avec des outils d'exploitation, ainsi qu'une planification automatisée, un reporting avancé et une fiabilité garantie. Logiciel Cloud connectant les personnes, les systèmes et les données dans une vue unique, pour la visibilité et des informations exploitables à travers l'exploitation.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.

par Basis Information Technology

(0 avis)
Owner web based application made for the management of IT service management processes. Owner web based application made for the management of IT service management processes.

par iSupport Software

(31 avis)
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.

par BigPanda

(0 avis)
BigPanda est une plateforme de science des données qui centralise et corrèle des volumes massifs d'alertes informatiques, permettant aux équipes informatiques de détecter et de résoudre les problèmes critiques 90 % plus rapidement. Ils permettent aux équipes informatiques de suivre l'échelle explosive et la complexité des data centers modernes en corrélant automatiquement les alertes de vos systèmes de surveillance, y compris Nagios, Zabbix, New Relic, Pingdom, Marionnettes, Chef, CloudWatch, Ansible, PagerDuty et bien d'autres. Aider les services informatiques à gérer l'échelle et la complexité croissantes de leur infrastructure informatique.

par Sunrise Software

(0 avis)
Vous permet de prendre le contrôle total de vos opérations informatiques et d'offrir un service client exceptionnel. Vous permet de prendre le contrôle total de vos opérations informatiques et d'offrir un service client exceptionnel.

par EasyVista

(4 avis)
Cloud-based solutions designed to support your organization's current ITIL maturity and IT service management strategy. Cloud-based solutions designed to support your organization's current ITIL maturity and IT service management strategy.

par SevOne

(1 avis)
SevOne provides the comprehensive, flexible, and scalable network and infrastructure management capabilities that large organizations need to make smooth transitions from physical to virtual networking environments. Its cloud-based SevOne Data Platform simplifies the extraction, enrichment and analysis of network and machine data from across multi-vendor environments several pre-built solutions based designed to solve SD-WAN, SDN, NFV and enterprise Wi-Fi challenges. SevOne provides the world's fastest, most scalable performance monitoring platform to the world's most connected companies.
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective

par Axios Systems

(2 avis)
Axios Systems est le premier fournisseur mondial de solutions de gestion des services informatiques (ITSM). Le logiciel assyst ITSM, entièrement aligné sur tous les processus ITIL, fournit continuellement de la valeur métier aux organisations du monde entier. Le produit Service Catalog aide les organisations à gérer leur hiérarchie de services de manière rapide et efficace, avec un minimum de ressources et offre une gestion du cycle de vie des services, de bout en bout. La solution logicielle de gestion des services informatiques basée sur les meilleures pratiques au monde.

par OMNINET

(7 avis)
OMNITRACKER is one of the leading software systems in IT Service Management across Europe with in excess of +600 customer installations and more than 50.000 concurrent users. OMNITRACKER is famous for its flexibility and high integration potential. The ITIL-compliant OMNITRACKER ITSM Center application supports 14 processes of the ITIL V3 Edition 2011 framework and has been awarded by leading subject matter expert organizations like Pink Elephant, Axelos / OGC and Serview OMNITRACKER is a universal platform for business processes on which all OMNITRACKER applications are based.

par Tecnoteca

(1 avis)
CMDBuild est une solution open source d'entreprise pour la gestion des ressources informatiques (CMDB, ITAM). Elle est destinée à façonner et à gérer la base de données des actifs informatiques et à prendre en charge les workflows de gestion selon les meilleures pratiques ITIL. Les outils de configuration de CMDBuild permettent d'activer ACompleteCMS (Configuration Management System) pour gérer le département informatique. Grâce à son caractère hautement configurable, c'est un bon outil pour configurer des solutions personnalisables pour la gouvernance informatique, mais aussi pour la gestion d'actifs en général. CMDBuild est une solution intégrée pour la gestion du centre de service. Hautement configurable, compatible ITIL, multilingue et open source.

par TeamDynamix

(5 avis)
TeamDynamix offers a single work management platform for project, portfolio, and service management. The TeamDynamix suite of project and ticket tracking, reporting, and portfolio management software provides the tools necessary for successful IT governance, resource management, and service desk management. TeamDynamix is used by organizations in Higher Education, K-12, and State & Local Government. Project, portfolio and service management solutions in a single work management platform.

par Alemba

(2 avis)
En tant que successeur du produit Service Manager de VMware (anciennement infraEnterprise), le logiciel de gestion de services informatiques vFire d'Alemba a hérité de plus de 20 ans d'expertise et offre une interface utilisateur véritablement innovante qui met l'expérience client au centre de ses préoccupations. Fondé sur les principes de l'éducation, de l'innovation et de la gamification, le produit révolutionnaire vFire d'Alemba illustre l'engagement de l'éditeur à développer des logiciels vraiment ludiques.

par Ayehu Software Technologies

(2 avis)
Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe. Next Generation IT Automation & Orchestration Platform - A force multiplier for IT and security operations
ServiceNow Express is a no-compromise IT service management solution built to help growing IT organizations do amazing things. We automate your daily support tasks and help you to track, measure, and process any unit of work. We do it all by delivering cloud-based service management software thats fast to deploy, and simple to configure. Best of all, your investment is protected. ServiceNow is the only cloud provider to offer an ITSM path to grow your services without the replacement burden. Express automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.

par CA Technologies

(9 avis)
IT service management solution that provides automation, change management, and practice content to reduce risks and costs. IT service management solution that provides automation, change management, and practice content to reduce risks and costs.
LANDESK Service Desk manages and automates the lifecycle of ITSM processes to modernize your service delivery and IT support. It helps to optimize services, offers end users exceptional experiences, and supports business agility to meet the needs of the digital enterprise. Available on- premise, in the cloud, or as a hybrid model, the solution it integrates easily with third-party systems and applications. You gain the data and the ability to take action. Easy - Codefree - Process driven IT service management. On-premise / cloud. ITIL verified processes plus integration and automation within and beyond the service desk.

par RepairTech

(5 avis)
RepairTech makes automated computer repair software design specifically for IT Professionals. Instead of manually running through every tool on your checklist, simply use TechSuite, select what you want to run ahead of time, click start, and come back to a full HTML report. TechSuite automates over 300 commonly used utilities, and should be on every serious technician's bench. Learn more at repairtechsolutions.com, and make sure to check out the free trial. RepairTech's suite of software automates the computer repair process.

par ServiceTonic

(1 avis)
ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.

par Consulting-Portal

(0 avis)
The Navvia Process designer is a SAAS application that helps organizations Assess, Design and Govern IT or Business processes. With a familiar drag and drop interface organizations can quickly, easily and collabratively design processes and publish contextual documentation that can be viewed by anyone in he company. Navvia also comes with the capability to conduct process capability assessments and track process governance. Navvia comes with templates for ServiceNow, ITIL, COBIT, ISO20000. The Navvia Process Designer is the easiest and most cost effective way to design, document and share IT or business processes.

par Motadata

(26 avis)
Motadata is an IT analytics software platform that derives business insights by real-time processing, correlation and intelligent visualization of IT network and security information data. It unifies traditionally segregated security operation and network monitoring, management and data analytics functions into a single platform. It has plugin driven architecture which makes it highly customizable as per customer requirements. Motadata is a registered trademark of Mindarray Systems Pvt. Limited. A platform that derives business insights by real-time processing, correlation and intelligent visualization of IT data.

par Paraleap Technologies

(9 avis)
CloudMonix provides advanced cloud monitoring and automation for applications and services deployed on the Microsoft Azure cloud platform. IT administrators are able to gain deep insight into their Azure applications, get immediate alerts and notifications when things go wrong, setup automated self-healing actions and much more. Microsoft Azure support includes but is not limited to: - Azure Cloud Services - Azure Virtual Machines (Windows and Linux) - stand-alone Windows Server Deep support for Microsoft Azure. Insight into production environments and middleware. Automatic self healing.

par Mproof

(2 avis)
IT Service Management has evolved over the years to become infinitely more customer-centric, service-focused and automated. Your employees and customers rely on you to deliver the services that allow them to get their jobs done in the most effective way. Todays ITSM software should deliver end-to-end services effectively across the enterprise and automate, standardize and improve processes. These are exactly the type of services Clientele ITSM has to offer. Contact your Sales-rep today! Clientele ITSM offers a wide array of possibilities for every service organization. Start optimizing your work processes today.

par OneSoft Connect

(22 avis)
Manage Anything. OneSoft match your business just like LEGO! Simplify your life and manage most of your day-to-day issues from one environment. Say goodbye to your messy documents, spreadsheets or apps. Manage tasks, meeting minutes, activities with customers, on your projects, assets, opportunities, contracts and many others. you're drowned in documents and appkch? Manage anything. OneSoft match your business just like LEGO! Say goodbye to your messy documents, spreadsheets and many apps.

par C2 Enterprise

(11 avis)
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Powerful web-based IT service management software helping your organization modernize ITSM to provide extraordinary service delivery.

par Everbridge

(2 avis)
Everbridge IT Alerting provides enterprise-grade incident response automation to improve service recovery time, incident mitigation and collaboration, accelerate change and release processes and reduce overall downtime. Locate and contact the right people anytime, anywhere, use workflow automation to execute the known-issue remediation and analyze performance by team, by area, by type for compliance and post-mortem. Triage and fix IT incidents faster with workflow automation and on-call schedule management.

par Naumen

(0 avis)
ITIL compatible cloud IT process automation and service desk software for service businesses with up to 30 employees. ITIL compatible cloud IT process automation and service desk software for service businesses with up to 30 employees.

par ConnectWise

(146 avis)
Automate your technology business with help desk software from ConnectWise. Our help desk software leverages our proprietary and market-leading ticketing system, which allows technology providers in software and hardware and services to provide the best support to their customers through software developed with help desk best practices. ConnectWises help desk software and ticketing system enables your team to quickly receive, process, and respond to service requests. ConnectWise Help Desk: Powerful ticketing system in the cloud with centralized communication & integrates with tools you currently use.

par ConnectWise

(146 avis)
Streamline your client service processes with ConnectWise Manages powerful help desk platform. ConnectWise Manage leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise Manage's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently. ConnectWise Manage Help Desk: Powerful ticketing system with centralized communication & integrates with tools you currently use.

par Monitor 24-7

(6 avis)
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package. Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.

par DeskCenter Solutions

(2 avis)
Discover, Organise and Manage all you IT assets from a single solution. A complete view of all your IT and non IT assets giving with the benefit of integrated modules covering the entire lifecycle. Optimise Software Assets, ensure license compliance, remote management and effective software, patch and OS deployment all supported through a complete Service Desk. IT Asset Management, Software Asset Management. Software Deployment, Service Desk, Mobile Device management in a single suite
BMC Remedy IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management and Remedy OnDemand are the most complete and capable IT service management for your enterprise. Radically redesigned to set a new standard for IT service management on-premises or in the cloud.

par SMART Service Desk

(30 avis)
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001

par Octopus-ITSM.com

(1 avis)
Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts. Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting. Octopus is supported by a unique service package. Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.

par unitworx

(1 avis)
unitworx is a fully-integrated IT Service Management Software designed and developed to master the challenges of small and medium sized IT companies or departments. The ITSM software brings together all of the key elements of successful IT management into a single system: Documentation, Monitoring & Ticketing. The users will benefit from the interaction of these modules, an easy-to-use interface, pre-defined workflows and many other features. unitworx is a fully-integrated ITSM Software with all tools for professional IT Management: Documentation, Monitoring & Ticketing.

par iET Solutions

(1 avis)
iET ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management. iET® ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs.

par Richmond Systems

(0 avis)
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal. Web-based service desk with customer service portal designed for internal ITSM and external customer support.

par Vivantio

(89 avis)
Vivantio ITSM est la solution de gestion des services la plus flexible, la plus réputée et la plus fiable du marché. La plateforme évolue pour répondre aux besoins complexes des grandes entreprises multisites. Elle est rentable grâce à la valeur incomparable des licences flexibles et offre un aperçu de tous vos efforts dans le domaine des services grâce à un reporting personnalisé intuitif. Vous pouvez également compter sur le soutien des équipes de support et de mise en œuvre renommées de Vivantio disposées à concrétiser votre vision de gestion des services idéale. Vivantio ITSM est la solution de gestion des services la plus flexible, la plus réputée et la plus fiable du marché.

par Symphony SUMMIT

(10 avis)
SUMMIT is an Enterprise class ITSM/ITOM platform which provides integrated, intelligent & innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution is also featured by Gartner as a 'Cool Vendor' in IT Operations, 2015. SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises and provides tight integration across IT Operation functions, delivering better efficiencies and higher ROI to CIOs. Intelligent, Integrated & Innovative ITIL 2011 certified, unified ITSM Platform for Service, Asset, Availability & Project Management.
ALVAO is among TOP5 ITIL Gold level process compliant tools. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. Its interface is very similar to that of Microsoft applications. The application is simple and logical, and resembles email activities. Users can easily become familiar with the system without the need for organizing costly workshops. ALVAO Service Desk complies with ITIL and global standards of ITSM. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies.
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more. Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.

par Marval Software

(3 avis)
Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible. Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.
Oracle IT Service Management (ITSM) Suite is the complete, integrated solution that powers information-driven business excellence. Oracle IT Service Management (ITSM) Suite is the complete, integrated solution that powers information-driven business excellence.

par BMC Software

(18 avis)
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users. IT service management for mid-size organizations

par SupaTools

(12 avis)
SupaDESK is a fully integrated ITSM solution based on ITIL principles. It offers full Service Desk functionality including Incident, Request, Problem, Service and SLA Management. There is built-in Active Directory integration, Service Catalog and Self-Service interface. A mobile app is also available for remote ticket management. Can be integrated with SupaCMDB module to provide full asset management solution. Service Desk software based on ITIL principles with integrated CMDB. SaaS or on-premise deployment - low cost!

par House-on-the-Hill Software

(4 avis)
SupportDesk ITSM provides organisations with a scalable IT Service Management system for streamlining support processes such as Incident, Problem, Request, Change and SLA Management. This feature-rich solution is available in the Cloud or On-Site, and offers a full reporting suite, configurable knowledgebase, email integration, drag and drop dashboards much more. The software's flexibility means that SupportDesk ITSM can be easily evolved as business requirements develop. Flexible Service Desk solution that allows for effective incident, problem, change, SLA management from an intuitive interface.

par MIST Technology

(2 avis)
Fully featured Active Directory, Windows Network Remote Support Utility, quick user search, easy remote & logging archive, track users activity & remote to your network world wide. MIST Remote Support Software is designed to streamline your IT Support department, reduce time wasted leaving desks and travelling to clients, with MIST Remote you can do it all from your Helpdesk's HQ! Windows Network Remote Support Utility, quick user search, easy remote & logging archive, track users activity & remote to your network
IntaChange Enterprise is the innovative web-based change management software that is ideal for any industry. It lets managers control complex IT and business processes by administering all change requests from a central point. IntaChange is totally secure and ensures that accurate records are kept with full audit trails for regulatory compliance. Innovative, online change management software for complete change control in an automated, simple to use system.

par Activate

(0 avis)
Self Service Provisioning product that allows Business Users to perform task that would normally be done manually by the Service Desk. Activate automates the process from the user request, business owner approvals to the actual fulfillment. Management of Distribution Lists, Folder Access, Software and Hardware, Sharepoint, User Provisioning and Passwords are all automated offering faster service and lower cost with greater security. Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk.

par Instant Technologies

(0 avis)
Chime for Lync is a comprehensive ITSM service desk application that uses Microsoft Lync for click-to-chat functionality. Some of the key features of Chime include: expert answers, customizable routing settings, system and agent-based dashboards, extensive charting and reporting options, and customizable queues to fit any line of business. Instant Chime leverages Microsoft Lync to enable service desk operations and even allows for escalation to voice and video chats for faster case resolution. ITSM service desk application using Microsoft Lync for click-to-chat functionality.
Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access to your PC to fix any glitches that come your way. The best part? You don't even need to be at your computer. Always-on service means that your computer can be accessed while it is unattended as well as attended, without disturbing the user. It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams.

par Simbym

(0 avis)
Our cloud technology management product simple & integrates all aspects of managing processes & projects into a single integrated solution.Define,plan and execute business processes and technology projects & it can be configured without custom prog.Users collaborate in single platform and share information on Tasks,Documents,Risks,Issues,Defects,Resource,Incidents,Service,Help Desk,SDLC. Templates for documents attached to process tasks.All level mgmt can step into the future with our metrics. SIMBYM enterprise technology management metrics software,that's simple & integrated with a dozen modules on one integrated platform.
Agile Business and IT Service Management software for active asset management and monitoring. Agile Business and IT Service Management software for active asset management and monitoring.

par Wolken Software

(0 avis)
An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure. An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure.
Monitor all your devices easily and in one place! With Spiceworks Network Monitor you can keep an eye on your servers and SNMP-enabled devices like routers and switches from one dashboard. Youll have total visibility over your network, so you can catch issues before any of your users, and be the IT hero you were meant to be. After work hours, rely on email alerts to keep you updated of the critical issues affecting your systems. All of this, and its free! Download Network Monitor now. Real-time monitoring, email alerts, monitor multiple devices in one dashboard, easy-to-use for Windows and Linux servers & switches.

par ManageEngine

(121 avis)
ManageEngine ServiceDesk Plus est un logiciel de gestion de service d'assistance et de gestion des ressources. Il offre un package intégré proposant la gestion des incidents (dossiers d'incidents), le suivi des ressources, les achats, la gestion des contrats, un portail self-service et une base de connaissances à un prix démocratique. ServiceDesk Plus contient tout ce dont vous avez besoin pour un service d'assistance informatisé complet et une équipe d'assistance productive. ManageEngine ServiceDesk Plus peut être installé sur vos machines ou accessible à la demande. Logiciel d'assistance de service client et outil de gestion des ressources comprenant une base de connaissances, la gestion des SLA, le suivi des tickets et la gestion des stocks.

par ITConcepts

(76 avis)
Comprehensive ITSM solution that helps to simplify the connection between people and information. Comprehensive ITSM solution that helps to simplify the connection between people and information.

par bpm'online

(73 avis)
Bpm'online offre des processus immédiats basés sur les bonnes pratiques de l'industrie pour les moyennes et grandes entreprises. Gérez les demandes des clients et automatisez les opérations de service en suivant des processus prédéfinis pour l'excellence du service à la clientèle. Bpm'online a été repris dans le Magic Quadrant 2016 de Gartner des centres d'expérience client CRM, et dans cinq catégories du CRM Vendor Guide 2016 de Gartner (SFA, gestion des relations avec les partenaires, ventes internes et logiciel de service client). Assurez un service et un support client multicanaux pour fidéliser votre clientèle

par BOSS Solutions

(72 avis)
BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk,

par InvGate UK

(70 avis)
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Intuitive web-based service desk software to manage, analyze, and automate your IT service support.

par InvGate SRL

(70 avis)
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Software intuitivo 100% web para su Service Desk. Imbatible colaboracion, poderosa automatizacion y gestion inteligente de solicitudes.

par NinjaRMM

(42 avis)
NinjaRMM is an all-in-one SaaS IT monitoring and management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required. NinjaRMM is the easiest, all-in-one remote management and monitoring solution that MSPs and IT professionals love.
Wix Answers is the professional customer support platform made for small businesses. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships with your customers. Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.

par 4me

(14 avis)
Un déploiement global de la gestion des services informatiques devrait rendre l'informatique plus flexible et plus efficace. 4me est construit pour le rendre possible. Comment ? 4me soutient la collaboration entre l'informatique locale, les centres de données régionaux et les centres d'excellence mondiaux. Les services standard mondiaux peuvent être assistés par des équipes virtuelles. Les ressources libérées peuvent fournir de nouveaux services pour rendre l'entreprise plus compétitive. Les KPI et les rapports de niveau de service permettent d'avoir un aperçu des opportunités d'amélioration. Des investissements plus ciblés peuvent être réalisés et le retour sur investissement peut être mesuré Application de gestion des services informatiques de classe professionnelle, conçue pour les multinationales sur le principe de l'intégration et de la gestion des services.
With Managed Workplace, IT service providers can quickly assess vulnerabilities, secure weak points, monitor anomalies, and seamlessly recover data in the event of an attack, all from a single dashboard. Managed Workplace brings a cost-effective, easy-to- use, multi-tenant security lens to remote monitoring and management, enabling MSPs to grow their business, differentiate their services, and build customer loyalty. Put security at the core of your practice.

par Virima

(8 avis)
Virima solves your toughest IT asset and service management problems. No other platform offers the features, flexibility, and value. Virima solves your toughest IT asset and service management problems. No other platform offers the features, flexibility, and value.

par YOUZER

(4 avis)
Youzer est un logiciel en ligne qui aide les entreprises à gérer plus efficacement les comptes de leurs utilisateurs. A l’aide d’une interface centralisée et de fonctionnalités orientées métier comme l’attribution automatique des ressources, l’identification des logiciels non utilisés ou le multi-tenant, vous contribuez à améliorer durablement la sécurité informatique de votre entreprise. Youzer est un logiciel en ligne qui permet aux entreprises de gérer les ressources logicielles et matérielles de leurs collaborateurs.
Designed to automate ITSM providing integrated operations management, service catalog, change and incident management, and more. Designed to automate ITSM providing integrated operations management, service catalog, change and incident management, and more.
ServiceDesk Plus MSP est un logiciel de service d'assistance axé sur le web et prêt à l'ITIL spécialement conçu pour les prestataires d'infogérance. Cette solution ITSM tout-en-un offre un centre de service complet incluant un système rationalisé de gestion des tickets, des fonctionnalités centralisées de gestion des comptes, des modules intégrés de gestion des ressources informatiques, des problèmes et des changements, un contrôle à distance, des analytiques et des rapports détaillés, des intégrations fluides avec des applications natives et tierces, et bien plus encore. ServiceDesk Plus MSP est un centre de service prêt à l'ITIL pour les prestataires d'infogérance offrant des fonctionnalités fondées sur les bonnes pratiques de l'ITSM.

par Nlyte Software

(2 avis)
Since 2004 leading data center and IT professionals worldwide have used Nlytes software solutions to automate the discovery, workflow, and reporting across the technology stack from physical, virtual, and edge to software and IoT devices. Nlyte reduces costs and risk across the entire organization. Nlytes commitment to optimizing computing infrastructure, making it easier for people to do their job more efficiently and improve agility, results in a 98% customer retention. Visit www.nlyte.com. A Gartner Magic Quadrant Leader in 2014, 2015, 2016, Nlyte has the largest and most sophisticated DCIM implementations in the world.
ITSM solution that integrates asset management, task scheduling, ticketing, and more. ITSM solution that integrates asset management, task scheduling, ticketing, and more.

par Sitehelpdesk.com

(0 avis)
Specifically designed for internal IT Service Management. Includes all the features of sitehelpdesk plus the practical application of the ITIL recommendations. Specifically designed for internal IT Service Management taking it beyond ITIL and into the real world.

par EasyAccess Business Solutions

(0 avis)
An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices. An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices.

par Hornbill Corporate

(0 avis)
Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals. Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.
Valuemation is a modular, well-integrated software suite for efficient support of your operational IT service management. You can soon get your solution up and running thanks to preconfigured, out-of-the-box processes that are fully compliant and certified according to the ITIL best practices. Also, you can make adaptations by customizing the solution on your own thanks to simple configuration and without the need for programming or the cost of service work by outside parties. Valuemation is a modular, fully ITIL-compliant software suite for efficient support of your operational IT service management.

par Anakage

(0 avis)
An end user support platform to manage and reduce support tickets. An end user support platform to manage and reduce support tickets.

par Provance Technologies

(0 avis)
Provance IT Service Management is an integrated IT Service and Asset Management solution powered by Microsoft Dynamics 365. Provance ITSM lets you capitalize on your existing investments in Microsoft productivity and management solutions, for more cost-effective and high-quality IT service delivery. As a PinkVerify certified solution, Provance ITSM lets you leverage built-in ITIL best practices that can be easily modified and automated without coding. Provance IT Service Management is an integrated IT Service and Asset Management solution powered by Microsoft Dynamics 365.

par Snuvik Technologies

(0 avis)
iTwiz is a cloud based Analytical tool for Information Technology Service Management (ITSM). iTwiz unlike other BI tools has the flexibility to leverage the existing Business Intelligence Platform or utilize the inbuilt cloud platform. iTwiz provides insightful key performance indicators (KPIs), role-based dashboards, and flexible analysis which are required to enable optimum management of IT services. It works with seamless integration to ServiceNow platform. A cloud based ITSM analytics tool which helps in Corrective, Predictive and Prescriptive analytics on ITSM data of your organization.
Nilex offers fully customizable, web and mobile responsive ISMT solutions that enable complete control over business processes. Ticket Management, Asset Management, Service Catalog, Shared Services, or Customer Support are just a few of all the solutions and services that Nilex can offer. We introduce functions full customized for customer needs and develop modules according to ITSM standards. Nilex system features follow best practice in development giving flexible and scalable handling system. Ticket Management, Asset Management, Service Catalog, Shared Services, Customer Support are just few of solutions that Nilex can offer.
DERDACK Enterprise Alert is an alert notification & mobile response software for operations teams in manufacturing, utilities, IT services, transport & logistics. It automates alert flows, accelerates responses to critical incidents, minimizes false alerts and reduces unexpected downtime by 60%.DERDACK Enterprise Alert is an on-premise/hybrid cloud solution for larger enterprises and organization Automates alert flows, accelerates responses to critical incidents and reduces unexpected downtime by 60%.

par IQ Telecom

(0 avis)
IQ 360 is a web-based, relational database driven telecommunications management solution with workflows and reporting developed and offered by IQ Telecom, a nationally certified women-owned business operating since 2001. Web-based, relational database driven telecommunications management solution with workflows and reporting.

par StreamWeaver

(0 avis)
En tant que seule solution d'intégration d'entreprise pour ITOM, toutes vos données de surveillance sont disponibles pour la gestion des événements, l'analytiques avancées, la CMDB, l'automatisation/orchestration, les ITSM et les outils big data/visualisation. Grâce à une interface pilotée par un assistant, des connexions rapides et faciles sont fournies, réduisant ainsi les temps d'intégration de plusieurs mois à quelques jours. OpStream garantit la livraison en temps réel des données entre les outils de pointe qui ne sont pas nativement conçus pour fonctionner ensemble. Il aide les entreprises à intégrer les mesures, les événements, la topologie et les données de journal à travers leur écosystème diversifié d'outils de gestion des opérations informatiques.

par Onsolve

(0 avis)
Onsolve's TelAlert is an automated alerting solution for ITSM & NMS applications. TelAlert allows you to maximize critical system uptime with advanced two-way notification integration. Onsolve's TelAlert is an automated alerting solution for ITSM & NMS applications.