Logiciels de relation client

Un logiciel de relation client aide les responsables marketing et commerciaux à créer et à suivre les expériences des clients avec un contenu personnalisé et attrayant. Il inclut souvent des outils d'engagement numériques et mobiles, des discussions en direct, des options de gamification, du contenu web personnalisé et des formulaires dynamiques. Voir aussi : logiciel de CRM, logiciel de fidélisation client, logiciel de satisfaction client, logiciel de gamification et logiciel pour blogs.

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Resulticks is marketing automation redefined and realized. Create, manage, track, and report on campaigns across multiple channels. True omnichannel marketing automation realized. By Marketers for marketers. Plan, develop, deploy, and manage campaigns across all channels email, mobile, QR code, web, social media with unprecedented ease. Deliver your message where and when it matters most. En savoir plus sur Resulticks Omnichannel Marketing Platform Next generation data-driven, omnichannel marketing automation platform built by marketers for real-time engagement and top-line growth En savoir plus sur Resulticks Omnichannel Marketing Platform

par Skilljar

(14 avis)
Skilljar is the easiest way for businesses to educate their customers, vendors, and partners. At Skilljar, we believe that the best LMS is easy to use and runs smoothly for students and admins. It works with your business, can be accessed anywhere and allows you to create a story with your content. That's what we've built - beautiful training experiences backed by data. Additionally, Skilljar makes integrations easy, and includes a complete analytics dashboard. En savoir plus sur Skilljar Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training. En savoir plus sur Skilljar

par QSOFT

(133 avis)
amoCRM fournit des outils pour identifier et nourrir les 20 % de vos clients qui réalisent 80 % de vos ventes. Grâce au remplissage automatique, à la segmentation, au lead scoring et au reporting, vous pouvez gérer plus efficacement vos comptes les plus précieux. Après avoir identifié les pistes sur lesquelles vous devez vous concentrer, amoCRM s'occupe de diffuser des annonces, du contenu et des promotions pertinents auprès de vos publics cibles. De cette façon, amoCRM vous aide à fournir une expérience client exceptionnelle, en priorisant votre temps et vos efforts. En savoir plus sur amoCRM amoCRM est un CRM facile à utiliser. Il est cependant très fonctionnel et puissant. Pipeline de vente, suivi des leads, analyse et intégration de sites web. En savoir plus sur amoCRM
La plateforme CMNTY est une solution intuitive tout-en-un pour créer des communautés en ligne qui favorisent l'interaction entre des personnes qui partagent une identité ou un intérêt. Grâce à son design élégant et à ses innombrables façons d'alimenter l'inspiration, cette plateforme améliore votre capacité à communiquer et à comprendre vraiment ce qui intéresse les autres, les motive et les préoccupe. Contrairement aux logiciels communautaires habituels, CMNTY propose plus qu'un simple forum et un blog. En savoir plus sur CMNTY Platform La plateforme CMNTY est une solution intuitive tout-en-un pour créer des communautés en ligne qui favorisent l'interaction. En savoir plus sur CMNTY Platform

par Zendesk

(1 851 avis)
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. En savoir plus sur Zendesk Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. En savoir plus sur Zendesk

par Liveoak Technologies

(33 avis)
Livoeak's Virtual Interactions platform enables enterprises and their customers to accurately complete virtual agreements, multi-step transactions & workflows faster. Liveoak uniquely combines on-line screen coaching to help with complex forms, eSignature, efficient data/I.D.capture and a comprehensive System of Audit - all in one platform. Your customers experience the perfect balance of human guidance and easy-to-use technology. Liveoak Technologies. We get virtual business done. En savoir plus sur Liveoak A virtual customer interactions platform that enables fulfillment of time-sensitive customer interactions, paperwork & workflows. En savoir plus sur Liveoak
En savoir plus sur Genesys PureCloud PureCloud simplifie la relation client. Téléphone, e-mail et chat sont connectés dans un seul outil pour améliorer l'engagement client. En savoir plus sur Genesys PureCloud

par Qualifio

(8 avis)
Qualifio est la principale plateforme SaaS de marketing et de collecte de données interactives. Il permet aux éditeurs, aux marques et aux agences de créer et de publier facilement du contenu interactif sur des sites web, des applications mobiles et des médias sociaux, sans avoir besoin de compétences techniques. Quizz, concours, sondages, tests, jeux animés et plus de 40 formats de campagnes personnalisables leur permettent de collecter des données et de développer, engager, qualifier, segmenter et monétiser leurs audiences numériques. En savoir plus sur Qualifio La plateforme Qualifio vous permet d'engager votre audience et de collecter des données à travers la création et la publication de plus de 40 formats interactifs. En savoir plus sur Qualifio

par Zoho CRM

(2 422 avis)
La solution Zoho CRM offre aux entreprises de petite et de grande taille une solution complète de gestion du cycle de vie de la relation client. Sur un seul système, vous disposez d'outils de gestion (ventes, marketing, service et support client, gestion des stocks), le tout à l'échelle de l'entreprise. En savoir plus sur Zoho CRM Zoho CRM offre aux entreprises une solution de gestion complète du cycle de vie en termes de relation client. En savoir plus sur Zoho CRM

par Disciple Media

(6 avis)
Disciple is where communities thrive. Our platform helps brands build independent, valuable and trusted communities in a safe space that they own and control. We create safe social spaces to help brands and businesses transform their customer bases into thriving customer communities. Gather and engage your customer community in your own branded space. Understand and segment your customers using advanced analytics. Drive sales with in-app purchases. Transform your customer community today. En savoir plus sur Disciple Our interactive software drive 16x more engagement than typically seen on branded social media pages. En savoir plus sur Disciple

par Iterable

(25 avis)
Iterable is a growth marketing platform that allows you to send personalized messages at scale across channels. Learn how to build promotional campaigns to attract prospects, welcome campaigns to nurture new users, re-engagement campaigns to convert existing customers, and customer loyalty campaigns to retain customers. With Iterable, you can build campaigns for each stage of the buyer journey and ultimately increase customer engagement on multiple channels. En savoir plus sur Iterable Iterable is the growth marketing platform that powers true omni-channel customer engagement at scale. En savoir plus sur Iterable

par Nickelled

(14 avis)
Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today (no credit card required). En savoir plus sur Nickelled Make simple, step-by-step website walkthroughs for onboarding and converting every user. En savoir plus sur Nickelled

par SurveySparrow

(25 avis)
SurveySparrow vous permet de transformer des enquêtes en conversations. Grâce à une interface conversationnelle, SurveySparrow permet aux utilisateurs de créer et de partager des enquêtes extrêmement engageantes, des enquêtes mobiles principalement, offrant une expérience de type chat. Les enquêtes récurrentes SurveySparrow vous permettent d'envoyer des enquêtes à intervalles réguliers pour évaluer le pouls des clients ou des employés. Avec des options de partage facile, SurveySparrow vous permet de partager vos enquêtes sur le web, sur appareil mobile, médias sociaux et via e-mail, afin de recueillir facilement l'opinion de votre public cible. En savoir plus sur SurveySparrow Transformez les enquêtes en conversations avec ces enquêtes de type chat. Engagez-vous de meilleure façon avec vos clients et employés. En savoir plus sur SurveySparrow
EARLY-BIRD OFFER! - FREE ACCESS to ALL the PREMIUM CX & Campaign-Management TOOLS for 1 YEAR. NHANCE-NOW help Businesses Nurture Their Customer-Relationships by AUTOMATING Customer-Engagement & Re-Marketing CAMPAIGNS that can automatically drive Additional Sales & Long-term Profitability ||What you can do with NHANCE NOW? => Automate every step of your Post-purchase Customer Journey; Run Smarter Marketing Campaigns; Deliver Excellent Customer Service; Fully Automate Customer Feedback Collect... En savoir plus sur NHANCE NOW CX PLATFORM CX Automation Tools designed for Startups, SMBs and SMEs to deliver Best-in-Class Customer Experience, Cut Costs and Increase Revenue. En savoir plus sur NHANCE NOW CX PLATFORM

par Kilterly

(4 avis)
Kilterly is designed to boost your efforts to optimize customer engagement. We give you easy to use and implement tools to measure customer satisfaction and to put in motion important ongoing communication that helps form positive perceptions of your company and create brand loyalty. Our software combines powerful proprietary survey and campaign management tools with integrations to software platforms you may already use to create a robust framework for maximizing customer engagement. En savoir plus sur Kilterly Kilterly simplifies customer success and engagement efforts using centralized data insight and automated customer communication tools. En savoir plus sur Kilterly
Innovant, le logiciel Net Promoter Score (NPS) vous permet de mesurer, d'analyser et de réagir aux avis de vos clients et employés (eNSP) pour accroître leur engagement. SightMill offre la possibilité d'intégrer des sondages NSP à votre site Internet, d'envoyer des sondages NSP par e-mail ou de les recueillir lors d'événements en direct. S'intègre aux logiciels tiers (Slack, Zapier, CRM) et offre des outils capables de communiquer les avis à votre équipe. En savoir plus sur SightMill - NPS Software Innovant, le logiciel Net Promoter Score (NPS) vous permet de mesurer, d'analyser et de réagir aux avis de vos clients pour accroître leur engagement. En savoir plus sur SightMill - NPS Software

par Sprout Social

(312 avis)
Sprout Social offers powerful social customer engagement solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout enables brands to simplify social engagement, monitor brand mentions, track hashtags, manage multiple accounts and much more | Try Sprout Free For 30 Days. En savoir plus sur Sprout Social Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free En savoir plus sur Sprout Social

par Thought Industries

(21 avis)
The Thought Industries award-winning Customer Learning Platform helps software companies onboard, train, and certify customers on products and services thru online learning. The platform enables businesses to create customized, white-labeled learning environments, author and create powerful learning experiences, and monetize courseware with integrated commerce and licensing capabilities. It's a complete end-to-end suite enabling businesses to serve customers across the entire lifecycle. En savoir plus sur Thought Industries The Thought Industries' Customer Learning Platform helps software companies onboard, train, and certify customers thru online learning. En savoir plus sur Thought Industries

par PulsePoint

(15 avis)
Story by PulsePoint makes content marketing more efficient, more effective and more trackable. We extend your targeted reach across premium social, native, and content discovery channels. Our platform optimizes to your KPIs to maximize engagement and deliver clear ROI. How it works: Upload your content via URL and create multiple headline/image variants for each channel seamlessly, choose your channels you want to advertise on. Story optimizes towards KPIs. En savoir plus sur Story Manage, distribute and optimize your content across premium publishers through 25+ social, native and content discovery partners. En savoir plus sur Story
Zoho CRM Plus est une suite de relation client de bout en bout qui vous aide à fidéliser vos clients à chaque étape de leur cycle de vie. De la première visite sur le site web au dernier cas d'assistance client, elle fournit à vos équipes de vente, de marketing et d'assistance tout le nécessaire pour offrir une expérience client incroyable. En savoir plus sur Zoho CRM Plus Suite de relation client de bout en bout qui vous aide à fidéliser vos clients à chaque étape de leur parcours. En savoir plus sur Zoho CRM Plus

par Pipedrive

(1 862 avis)
Pipedrive est un outil de gestion des ventes conçu pour les commerciaux, par des commerciaux. Utilisé par plus de 80 000 équipes de vente à travers le monde, il facilite une vision d'ensemble du processus de vente, puis guide étape par étape pour aider l'équipe commerciale à se focaliser sur les tâches menant à la finalisation de transactions. Rien n'échappe à Pipedrive. Grâce à sa facilité d'utilisation et au maintien sur l'essentiel, votre équipe adorera l'utiliser et peut faire confiance aux données du système. Simple à démarrer, et assez puissant pour s'adapter à tout processus de vente. En savoir plus sur Pipedrive Pipedrive est un outil de gestion des ventes qui organise les équipes de vente. Cela permet de se concentrer sur les activités qui mènent à la conclusion des affaires. En savoir plus sur Pipedrive

par Aimtell

(3 avis)
Enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push notifications to. En savoir plus sur Aimtell Push notification software to re-engage website visitors. Features targeting, automation, reporting, event tracking & more. En savoir plus sur Aimtell

par LiveChat Software

(720 avis)
LiveChat offre une communication instantanée avec les visiteurs du site web, ainsi qu'une réponse rapide à leurs questions ou préoccupations. De plus, il permet de suivre vos visiteurs et d'envoyer des messages personnalisés à afficher en fonction des conditions spécifiées, telles que le nombre de pages visitées ou le temps passé sur le site web. En savoir plus sur LiveChat Ajouter LiveChat à votre site web permet aux clients de vous parler directement et vous aide à répondre instantanément à toutes les questions qu'ils peuvent avoir. En savoir plus sur LiveChat

par Five9

(312 avis)
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9. En savoir plus sur Five9 Cloud Contact Center with Practical AI - Inbound, Outbound, ACD, IVR, 4 Dialers, Chat, Call Recording, and CRM Integrations. En savoir plus sur Five9

par elevio

(11 avis)
Elevio rend vos produits plus faciles à apprendre. Amélioration de la rétention, tout en réduisant vos charges d'assistance. Ils réunissent votre offre d'assistance existante pour offrir une expérience tout-en-un à vos clients, en améliorant la formation de vos clients et en fournissant une assistance à la demande à vos clients, à l'endroit et au moment opportuns. Plus de 500 entreprises comme Atlassian, Heap, Adroll et Dell utilisent elevio pour améliorer l'éducation des clients et réduire les charges d'assistance. Profitez de la version d'essai gratuite de 14 jours En savoir plus sur elevio Aidez les clients à s'aider eux-mêmes ! Elevio fournit une assistance en libre-service à la demande à vos clients, à l'endroit et au moment opportuns. En savoir plus sur elevio

par Ebsta

(87 avis)
Ebsta permet à des milliers d'entreprises de stimuler l'engagement client à grande échelle. La plateforme Customer Intelligence d'Ebsta intègre de manière transparente Salesforce, les e-mails et calendriers pour déverrouiller automatiquement le réseau de l'entreprise, créer des cadences personnalisées, suivre l'engagement en temps réel, évaluer l'engagement client et mesurer les performances des équipes. L'extension Chrome d'Ebsta est bourrée de fonctionnalités pour améliorer la productivité, notamment l'intégration Salesforce, le suivi des e-mails, l'envoi ultérieur et le planificateur de réunions. En savoir plus sur Ebsta La plateforme Customer Intelligence et l'extension Chrome d'Ebsta permettent aux entreprises de renforcer l'engagement client à grande échelle. En savoir plus sur Ebsta

par ReviewTrackers

(46 avis)
ReviewTrackers is the award-winning reputation and review management software trusted by over 40,000 businesses. Track reviews on Facebook, Google, TripAdvisor, and 100+ review sites. Centralize all your review data in one app. Respond to customers faster. Request reviews via hassle-free SMS and email campaigns. Harness machine-learning technology to find insights from your reviews. Get award-winning customer support, API access and automation, and instant review alerts from ReviewTrackers. En savoir plus sur ReviewTrackers Software that helps businesses manage and respond to reviews, boost ratings and rankings, and discover key customer insights. En savoir plus sur ReviewTrackers

par LiveVox

(5 avis)
LiveVox est l'un des principaux fournisseurs de solutions cloud pour les centres d'appels d'entreprise (plus de 25 agents), gérant plus de 12 milliards d'interactions par an dans un environnement multicanal. Fort d'une expérience de plus de 15 ans dans le domaine du cloud, ce système aide les responsables de centre d'appels à élaborer des stratégies d'engagement efficaces sur le canal choisi par le consommateur. Les fonctionnalités de pointe en matière d'atténuation des risques et de sécurité permettent aux clients de s'adapter rapidement à un environnement commercial en pleine mutation. En savoir plus sur LiveVox LiveVox est l'un des principaux fournisseurs de solutions cloud pour les centres d'appels d'entreprise s'appuyant sur un environnement multicanal. En savoir plus sur LiveVox

par InTheChat

(1 avis)
ITC's digital customer engagement platform empowers brands to engage with customers on their channel of choice by consolidating all digital channels into one interface with CRM integration. Supported channels include: SMS, social media, live chat, instant messengers, email, Apple Business Chat, and chatbots. With Skills-Based Routing and contact-center grade metrics and reporting, ITC delivers seamless digital customer experience to your customers. En savoir plus sur InTheChat ITC is a digital customer engagement platform, consolidating all channels into a single platform with CRM integration and analytics. En savoir plus sur InTheChat

par UJET

(6 avis)
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. En savoir plus sur UJET UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. En savoir plus sur UJET

par Sendlane

(3 avis)
Sendlane helps B2C and B2B businesses track, personalize, and automate their email marketing using our data-driven, behavior-based email automation platform. Data driven tools for email automation include visual workflow builders To customer journeys and more! We're on demand platform with easy on-boarding and no contracts. Get a no-obligation 1 on 1 demo with one of our email automation experts today! En savoir plus sur Sendlane Sendlane is ideal for content creators, eCommerce, SaaS, and digital agencies. Ideal for all small startups to large enterprise. En savoir plus sur Sendlane

par Phone2Action

(2 avis)
Phone2Action is the world's leading technology company for public policy engagement, built to empower the problem-solver and advocate that lives in everyone. Our platform has helped over 11 million advocates make more than 27 million connections with elected officials and other decision-makers, with 25 new connections added every minute. En savoir plus sur Phone2Action Phone2Action is the world's leading technology company for public policy engagement, built to empower the advocate in everyone. En savoir plus sur Phone2Action

par Ecrion Software

(0 avis)
Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omni-channel delivery and next-generation interactivity in one unified, scalable platform. En savoir plus sur Ecrion Engage Innovative solution that integrates visual, intuitive design tools and data aggregation with multi-channel delivery and engagement. En savoir plus sur Ecrion Engage

par GCN Publishing

(0 avis)
Consolidates first-party, third-party and behavioral user data into a single platform to create relevant user experiences and precise campaign targeting through a user-friendly interface. Activates specific user segments across all channels: email service providers (ESPs), ad networks/servers, event management/webinar providers, web and more. Real-time dashboard and engagement reporting. Secure data feeds for marketing tactics across all channels in enterprise ecosystems. En savoir plus sur ONEcount Consolidates disparate data sources into a unified audience platform/ customer data platform (CDP) and data management platform (DMP). En savoir plus sur ONEcount

par SendX

(17 avis)
Logiciel tout-en-un pour aider les spécialistes du marketing à tout faire correctement : la capture des leads, l'e-mail marketing et le drip marketing, les flux de travail, les notifications web push, l'automatisation du marketing et plus encore. SendX centralise tout sur une seule plateforme, à un prix abordable. En savoir plus sur SendX Plateforme d'automatisation de l'e-mail marketing et d'outils de croissance pour votre entreprise basée sur le web. Convient particulièrement aux petites et moyennes entreprises. En savoir plus sur SendX

par OMNI ISG

(0 avis)
Multi-channel, retailer engagement solution to improve your results and sales through data insights. Multi-channel, retailer engagement solution to improve your results and sales through data insights.

par Zendesk

(1 851 avis)
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal

par Zendesk

(1 851 avis)
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

par Zendesk

(1 851 avis)
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 851 avis)
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 851 avis)
Zendesk développe des logiciels de relations client pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. En plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients. Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.

par Zendesk

(1 851 avis)
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 851 avis)
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

par Zendesk

(1 851 avis)
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 851 avis)
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 851 avis)
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

par Zendesk

(1 851 avis)
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 851 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 851 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 851 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Ackee Digital Enterprises

(0 avis)
Une plateforme de réussite des clients pour les entreprises SaaS, aidant les équipes à stimuler la fidélisation, à favoriser l'adoption et à optimiser les expériences.

par WalkMe

(39 avis)
WalkMe est le pionnier de la Digital Adoption Platform (DAP), une plateforme de conseil, d'engagement, de connaissances et d'automatisation de classe entreprise. L'algorithme contextuel de WalkMe rationalise l'adoption numérique en interne et en externe, garantissant que les bons utilisateurs reçoivent les informations appropriées exactement au moment où ils en ont besoin. DAP de WalkMe permet la création de séquences interactives à l'écran, qui guident et engagent les utilisateurs tout au long de leur expérience numérique. WalkMe est une plateforme d'adoption numérique pionnière qui fournit des conseils, un engagement, des idées et une automatisation de classe entreprise.

par Feefo

(0 avis)
Feefo aide les entreprises à interagir avec leurs clients et à recueillir leurs avis.

par Reevoo

(0 avis)
Ils créent un contenu client fiable pour les marques.

par VYPER

(53 avis)
Vyper.io est un outil de marketing viral qui exploite la gamification et l'incitation à acquérir des prospects, l'engagement et le trafic ! Les utilisateurs peuvent ainsi créer facilement des concours et des cadeaux. Non seulement cela permet de collecter des courriels, mais également d'utiliser cet outil pour créer des abonnés, inciter les gens à partager les messages et laisser des commentaires. Voir le concours de démonstration — https://vyper.io/c/756. Permet de créer des concours époustouflants qui aident à collecter des e-mails, à promouvoir un produit et à stimuler la croissance.

par Swrve

(0 avis)
Logiciel de marketing automation mobile qui propose des campagnes dans les applis, des tests A/B, des campagnes de segmentation et de notification.

par WebEngage

(21 avis)
Construire un produit que les gens aiment est une question de mesure et non d'intuition. Pour savoir comment impliquer vos utilisateurs, vous avez besoin d'un outil tel que WebEngage. Il permet aux équipes de segmenter leurs clients et de dialoguer avec eux de manière personnalisée et contextuelle. Donnez à vos utilisateurs ce qu'ils veulent en surveillant leurs données, besoins et actions et en concevant des workflows de communication multicanaux à l'aide de Journey Designer. La gestion du cycle de vie du client devient aussi simple que dessiner sur un tableau blanc ! WebEngage est un outil de marketing automation multicanal B2C. Il contribue à améliorer la rétention des utilisateurs et à générer des conversions sans dépenser un sou.

par Listen360

(10 avis)
Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics. Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics.

par Qualaroo

(5 avis)
Qualaroo aide les entreprises à identifier et exploiter des opportunités de générer du chiffre d'affaires grâce aux visiteurs de leurs sites web. Ciblez intelligemment les interactions en fonction du temps passé sur chaque page, des pages visitées, du nombre de visites du site, la source de référence ou toute autre donnée interne. Ces interactions peuvent être utilisées pour recueillir des informations sur les visiteurs et répondre à leurs besoins en temps réel jusqu'à les convertir en clients, et ce, grâce à un petit extrait de code. Qualaroo fournit un outil de sondage et de retour sur investissement que les propriétaires de sites web peuvent facilement installer sur leur site.

par Engagio

(3 avis)
Engagio helps B2B companies to engage target accounts, expand customer relationships, and deepen sales-and-marketing alignment. Engagio orchestrates human connections at scale.

par Optimove

(1 avis)
Optimove est une plateforme d'automatisation de rétention alimentée par une technologie de microsegmentation prédictive. Les marketeurs utilisent Optimove pour gérer et automatiser l'ensemble de leur plan de marketing client crosscanal. En personnalisant, en exécutant et en évaluant automatiquement un système complet de campagnes axées sur les données client, le logiciel permet aux marketeurs de maximiser les revenus et la valeur à vie du client. Optimove est une plateforme d'automatisation de rétention alimentée par une technologie de microsegmentation prédictive.

par Zoho SalesIQ

(58 avis)
Logiciel de chat en direct simple d'usage repensé pour faire croître votre entreprise. Convertissez les visiteurs de votre site en clients satisfaits et payants. Augmentez le retour sur investissement (ROI) de votre contenu et de vos efforts de référencement, d'Adwords et d'e-mail marketing. Commencez dès maintenant avec le plan gratuit pour toujours. Zoho SalesIQ permet d'engager les visiteurs du site en temps réel pour les convertir en clients payants. SalesIQ a 100 000 utilisateurs dans le monde entier.

par Apptentive

(0 avis)
Apptentive's mobile customer engagement software helps companies listen to, engage with, and retain their customers. The product gives brands the opportunity to identify who to talk to, intelligently engage customer segments, and mobilize customers to take action through in-app messages, surveys, and prompts. Integrated into thousands of mobile apps, Apptentive helps companies engage mobile customers, boost app ratings, drive downloads, and earn customer loyalty. Mobile customer engagement solution that helps companies listen to, engage with, and retain their customers.

par LiveWorld

(0 avis)
At LiveWorld, we provide conversation management software, consulting, and online agent workforce services. These empower companies to manage conversations in messaging apps and social media to develop deeper relationships with customers. We specialize in handling the speed and scale requirements of brands to engage customers 1-on-1 in real time and deliver personalized interactions with a human touch. Enterprise SaaS conversation management software and online agent workforce services to help companies manage chatbots and social media

par Optimity

(103 avis)
Optimity is a hyper-adaptive employee success and wellness platform. It is designed to engage employees (77-98%+) and reduce costs for employers. Using the science of micro-habit coaching, we provide a mobile-1st experience for employees. Optimity apps sync with your current routines (calendar, other apps, wearables, etc.) to form small, healthy micro-habits that help you live happier and longer. HR leaders use the Optimity administrator panel to launch Health Risk Assessments and report ROI. A holistic engagement wellness platform that helps manage & centralize all initiatives: HRA, challenges, steps, polls, rewards, etc.

par Whisbi Technologies

(1 avis)
Whisbi est un fournisseur mondial de la première plateforme de commerce conversationnel mobile qui combine la vidéo en direct, le chat, la voix et les fonctionnalités de chatbot pour augmenter la conversion des ventes et stimuler l'engagement en temps réel. Les entreprises utilisant cette solution de commerce conversationnel ont amélioré l'engagement client de 6 fois, l'efficacité de 10 fois et ont doublé la conversion des ventes en ligne. Les clients sont des entreprises mondiales dans les secteurs des télécommunications, de l'automobile, des voyages, entre autres, qui souhaitent créer des expériences clients gagnantes en ligne. Whisbi est un fournisseur mondial de la première plateforme de commerce conversationnel mobile conçue pour combiner en direct vidéo, chat, voix et chatbot.

par GX Software

(0 avis)
Maximize customer value across all your online channels with customer-driven online engagement. Start the journey together with your customers by listening to them and entering into meaningful dialogues. Using the right message at the right time and place will increase the online experience of your audience and result in a higher sales attribution per channel. Maximize customer value across all your online channels with customer-driven online engagement.

par idomoo

(0 avis)
Idomoo est une plateforme de marketing vidéo personnalisée qui utilise un moteur de rendu vidéo personnalisé spécialement conçu pour fournir la seule vidéo personnalisée native de qualité cinématographique au monde en temps réel et à grande échelle. La personnalisation vidéo native offre un engagement et une action client inégalés, tout en offrant la souplesse et la facilité d'utilisation nécessaires pour transformer les données client en campagnes marketing ou publicitaires 1:1 efficaces avec un minimum d'effort. Communiquez individuellement avec les clients à grande échelle grâce à la puissance émotionnelle de la vidéo personnalisée.

par Lithium Technologies

(8 avis)
Lithium Communities est une plateforme d'engagement client qui vous permet d'augmenter la satisfaction et la fidélisation de la clientèle en offrant un lieu où les clients peuvent interagir entre eux et devenir des défenseurs de la marque. Vous pouvez tirer parti d'une expérience communautaire dynamique pour établir des relations plus étroites avec vos clients, en profitant ainsi d'une augmentation des ventes, d'une réduction des frais de service et d'une accélération de l'innovation. Lithium Communities peut également vous aider à transformer votre site web afin d'en faire une destination sociale pour les utilisateurs passionnés. Lithium Communities est une plateforme d'engagement client qui vous permet d'augmenter la satisfaction des clients et de développer la popularité de la marque.

par Survata

(2 avis)
Survata is a new type of consumer insights service. We serve leading clients like Clorox, Disney, Microsoft, Samsung, and Hallmark. We find targeted respondents to complete our clients' surveys. We're the fastest, most affordable way to conduct a quality online survey. Online survey research solution geared for small businesses to Fortune 500 companies.

par WaterSmart software

(0 avis)
Online customer engagement and data analytics system for water-use efficiency. Includes customer segmentation and dashboard features. Online customer engagement and data analytics system for water-use efficiency. Includes customer segmentation and dashboard features.

par Newport Group

(4 avis)
Engage and convert all your online site visitors into loyal customers via emails, notifications, and more. Engage and convert all your online site visitors into loyal customers via emails, notifications, and more.

par FreshLime

(1 avis)
FreshLime is a customer engagement platform that utilizes artificial intelligence to provide local businesses with a simple way to build customer and maintain customer relationships that drive business growth. The platform automatically captures customer, marketing, transactional and other data to build unique customer profiles for the business. FreshLime's platform uses this data to increase customer interactions, feedback, reviews, referrals, and more repeat purchases. FreshLime's marketing automation platform helps SMBs drive online reviews, customer engagement and increase repeat business.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.

par CustomerGauge

(1 avis)
Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.

par BrightInfo

(25 avis)
BrightInfo doubles your conversion rate using a personalization algorithm that automatically analyzes visitor behavior and serves highly relevant content to each at suitable points during the natural browsing flow. BrightInfo runs autonomously and requires no extra-work from the site operator. A/B testing during free trial ensures BrightInfos impact on conversion rate is beyond reproach. BrightInfo doubles conversion rates using a personalization algorithm that analyzes visitor behavior and serves highly relevant content

par Wiraya

(0 avis)
Wiraya provides cloud-based marketing platform to activate, engage, and retain customers through real time conversations Wiraya provides cloud-based marketing platform to activate, engage, and retain customers through real time conversations

par Eltropy

(1 avis)
Eltropy, a client engagement platform, integrates into Salesforce and Microsoft Dynamics environments to improve financial institutions' share of wallet and employee efficiency using 'conversational commerce' over the messaging channels that clients prefer most. Eltropy, SaaS platform improves share of wallet, client acquisition and productivity of client-facing teams in financial institutions.

par Howazit

(0 avis)
A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise. A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise.

par ChurnZero

(57 avis)
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!

par HBR Labs

(5 avis)
Verishow est la plateforme d'activation des ventes pour les équipes de vente modernes. Elle permet de simplifier le processus de vente, de présenter plus rapidement et d'améliorer les performances. Des outils de vente intégrés éliminent la complexité de la connexion entre prospect et commercial tout en offrant le contenu requis pour conclure une transaction. VeriShow simplifie l'ensemble du processus de vente, de l'engagement à la présentation et à la signature contractuelle avec la technologie omnicanale Click-to-Connect. La technologie de vente de VeriShow fournit tout ce dont un vendeur a besoin pour se connecter, présenter et conclure avec des perspectives en ligne.

par Lumavate

(1 avis)
Lumavate is an enterprise platform for building cloud-based mobile apps at scale. Through the Lumavate platform, companies deliver highly-personalized mobile experiences throughout the entire customer journey. These mobile experiences drive increased adoption and long-term engagement via accessible activation methods, such as NFC, QR, text, etc. We're an enterprise platform that makes it easier than ever for you to deliver highly-personalized mobile experiences to your customers

par Lumin Creative

(11 avis)
A user-friendly platform for managing quality and engaging user-generated content. Users can ask questions, receive quality answers, and browse helpful content & articles to effectively meet their demands for information. Enable community features and utilize advanced moderation and customization tools. User groups allow you to control content access and functional permissions. Use our content insights to intelligently decide on content creation and strategy based on the real demand from users. Allow users to ask questions, receive answers, browse content and articles. Community features encourage consistent engagement.

par ReachLocal

(48 avis)
ReachEdge is our easy-to-use Customer Engagement Software for local businesses. ReachEdge give you tools to engage customers on your site, track where your leads are coming from, and capture online and phone leads into a central inbox, which makes it easy for you to engage with your leads and see what marketing tactics are working best for your business. ReachEdge provides you an easy way to manage your leads and get more customers that enables you see what your marketing is getting you.

par Bmetric

(0 avis)
Bmetric is a customer engagement software that helps companies drive traffic to their website and convert into sales Bmetric is a customer engagement software that helps companies drive traffic to their website and convert into sales

par Influitive

(201 avis)
Influitives AdvocateHub allows you to build a community and invite advocates-customers, partners and employees-to complete challenges: referrals, product reviews, social media posts, and more. As they complete these challenges, which can be targeted to groups or individuals, they automatically earn points, badges, and levels to redeem perks and privileges. Easily report on all activities completed, and integrate with your CRM and more to incorporate advocacy into every step of the way. Advocate Marketing Platform, helping B2B companies discover, nurture, and mobilize fans to shorten sales cycles and amplify marketing.

par Pitney Bowes

(0 avis)
Real-time video experience solution that enables you to create interactive personalized video content using customer data. Real-time video experience solution that enables you to create interactive personalized video content using customer data.

par FoxMetrics

(0 avis)
FoxMetrics, une entreprise de logiciels d'analyse marketing et de personnalisation web, met à votre portée des outils de conversion puissants. Avec la capacité de collecter des données et des profils utilisateurs détaillés, de segmenter les données et de déclencher des messages personnalisés sur un certain nombre de canaux (via des Widgets intégrés), FoxMetrics ne vous donne pas seulement des chiffres et des graphiques, il vous permet d'exploiter votre analyse pour impacter vos bénéfices. FoxMetrics Product suite allie récupération de paniers et outils de personnalisation avec sondages auprès des clients.

par CX Social

(8 avis)
Social media tool that combines customer engagement, social media monioring and analytics features for customer service and marketing. Social media tool that combines customer engagement, social media monioring and analytics features for customer service and marketing.

par Avoka Technologies

(0 avis)
Avoka Transact is a digital business platform used to accelerate customer acquisition and increase business agility in financial services, government, education, field service and other industries. Avoka Transact enables the business (not IT) to not only build these applications, but slash the time and costs. And once built, businesses can change them easily and quickly. A digital business platform used to accelerate customer acquisition and increase business agility.

par PeriscopeIQ

(0 avis)
Enterprise Feedback Management solutions that apply science and strategy to uncover customer, employee and compensation insights. Enterprise Feedback Management solutions that apply science and strategy to uncover customer, employee and compensation insights.

par ChurnSpotter

(0 avis)
Churnspotter spots your at-risk customers, identifies root causes and health trends on a daily basis. You can then push that data into your favorite application (e.g. Mixpanel, Intercom, Salesforce...) in order to engage & analyze your customers. ChurnSpotter is a plug-and-play application that connects your Analytics (Mixpanel, Stripe) to quickly improve your Churn and grow your MRR. Our 14-days free trial will generate immediate results and enable you to grow your business Cloud based solution for reduced churn and customer service.
Customer engagement solution that integrates marketing management with customer experience tracking and mobile forward approach. Customer engagement solution that integrates marketing management with customer experience tracking and mobile forward approach.
Cloud customer engagement and feedback collection application for small businesses. Cloud customer engagement and feedback collection application for small businesses.

par Topdown Systems

(4 avis)
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.

par Sophatar

(0 avis)
Sophatar's patented solution programs and automatically adjusts the A/V playout from your existing screens based on the interest profiles of visitors currently at your location. Your visitors can select from the content you have programmed for each screen when they're in front of it using their own phone, without having to connect to a local Wi-Fi. Our system comes with location-based services, real-time analytics, and mobile wallet marketing Make any digital display you already have interactive!
Thunderhead's ONE Engagement Hub allows companies to act on the right customer need at the right time. For the first time, customer relationships can be effectively managed at scale. Personalised experiences for every customer, specific to their individual need. ONE listens to all customer behaviour, makes sense of the customer need and uses that insight to recommend next best conversation and deliver value to customers. Helping companies achieve the right customer response at decisive moments. Allows companies to act on the right customer need at the right time.

par Preferred Market Solutions

(74 avis)
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

par Antenna

(0 avis)
Move beyond star ratings. Convert & amplify with our mobile-first feedback platform. Move beyond star ratings. Convert & amplify with our mobile-first feedback platform.

par Pipedrive

(1 862 avis)
Pipedrive est un outil de gestion des ventes conçu pour les vendeurs, par des vendeurs. Utilisé par plus de 80 000 équipes de vente à travers le monde, il facilite une vision d'ensemble de la situation, puis donne des conseils étape par étape pour que tout le monde se concentre sur les activités qui mènent à la clôture des transactions. Rien n'échappe à Pipedrive. Grâce à sa facilité d'utilisation et au maintien sur l'essentiel, l'équipe adorera l'utiliser et peut faire confiance aux données du système. Simple à démarrer, mais assez puissant pour s'adapter à tout processus de vente. Pipedrive est un outil de gestion des ventes qui organise les équipes de vente. Cela permet de se concentrer sur les activités qui mènent à la conclusion des affaires.

par Copper (formerly ProsperWorks)

(331 avis)
Copper est le logiciel n° 1 de customer relationship management (CRM) pour les utilisateurs de G Suite. Copper s'intègre parfaitement à G Suite, supprime la saisie manuelle des données et est très facile à utiliser. Si vous pouvez utiliser Gmail, vous saurez comment utiliser Copper. Rejoignez plus de 10 000 clients qui aiment utiliser Copper et commencez à vendre plus avec les équipes de CRM à utiliser aujourd'hui. Focus sur les relations, pas sur les enregistrements avec Copper et Google. Le seul CRM construit, utilisé et recommandé par Google.

par Fomo

(85 avis)
Fomo adds instant social proof to your website. We built this product because we believe companies are doing marketing all wrong: too many aggressive popups, not enough personal connection. Fomo empowers websites to display recent customer actions (purchases, newsletter signups, whatever) with one line of code. Showcasing important behaviors like these dramatically increases social proof, turning your website into the thriving piece of online real estate that it is. Displays recent customer activity on your website to increase conversion rates.
Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society's experiences with software. Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls.

par Insightrix Research

(12 avis)
Insightrix Online Community platform allows companies to engage with their customers on an ongoing basis for qualitative and quantitative purposes. We also offer 3-5 day options for market research companies. Our platform was built by researchers, for researchers. Our platform is offered as a DIY software as a service. One flat price that allows you to do as much, or as little research as you want. Insightrix Online Community® platform allows companies to engage customers on an ongoing basis for qualitative & quantitative purposes.
Our mission at Como is to empower businesses and brands to build the lasting customer relationships that power growth, loyalty, and overall success. Our mission is to empower you to know your customers, personalize their experience, and grow visits and spend. Como has been pioneering cloud-based customer engagement solutions since 2005. Como gives you the technology behind the online giants with an end-to-end customer engagement platform inside your POS.
Find, identify, understand, and connect with individuals and audience segments using this connection system. Find, identify, understand, and connect with individuals and audience segments using this connection system.
iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world's most respected brands to become customer-centric organizations. With an experienced team that has managed 1000s of VoC programs since 1999, iperceptions collects 100+ million feedback data-points every year across 80 countries and in 35 languages. iperceptions is a global leader in Voice of the Customer solutions, helping the world's most respected brands become customer-centric.
Resulticks is marketing automation redefined and realized. Create, manage, track, and report on campaigns across multiple channels. True omnichannel marketing automation realized. By Marketers for marketers. Plan, develop, deploy, and manage campaigns across all channels email, mobile, QR code, web, social media with unprecedented ease. Deliver your message where and when it matters most. Next generation data-driven, omnichannel marketing automation platform built by marketers for real-time engagement and top-line growth
Resulticks is marketing automation redefined and realized. Create, manage, track, and report on campaigns across multiple channels. True omnichannel marketing automation realized. By Marketers for marketers. Plan, develop, deploy, and manage campaigns across all channels email, mobile, QR code, web, social media with unprecedented ease. Deliver your message where and when it matters most. Resulticks is marketing automation redefined and realized. Create, manage, track, and report on campaigns across multiple channels.

par Kaanjo

(1 avis)
Digital Communication has changed. It has become much shorter, from text to characters and now symbols. EMOJI, is the fastest growing language in history, the most spoken language online, the most powerful language to create emotion. So why arent we taking benefit of Emoji to better engage with our audience? @ Kaanjo, we help our client, speak their customers language and give a voice to the silent majority of their customers. We also turn your customers' reactions into feedback Turn your customers' reactions into meaningful product feedback.

par eGain Communications

(0 avis)
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. eGain's unified knowledge management and customer engagement solution suite powers digital transformation for leading brands.

par Hull

(0 avis)
Hull offre aux équipes marketing et aux équipes de vente un aperçu global de l'ensemble de leurs clients et leur permet d'automatiser leurs stratégies d'acquisition, d'activation et de rétention grâce à sa puissante plateforme d'intégration des données client. Connectez vos outils aux intégrations incluses dans le logiciel, définissez vos segments, déclenchez des flux de travail efficaces, obtenez des mises à jour en temps réel sur les profils client et exploitez votre pipeline de vente pour faire passer vos opportunités à la vitesse supérieure. Plateforme d'intégration des données client tout-en-un centralisant gestion des identités utilisateur, organisation marketing, segmentation et reciblage.
Become one of the first brands to capture customer feedback directly within Twitter and analyze data in order to understand how your customers view and value your products and services. We know you care about your customers, so make sure they know it too. Were here to help you be the brand you want to be with technology that enables you to know your customer, value their time, and engage with them in a meaningful way. Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.

par Relay Network

(0 avis)
Relay Network is a mobile engagement automation company enabling businesses to deliver individualized, mobile-first solutions that simplify and improve the customer experience. We give teams the power to easily design, orchestrate, and automate customer engagement so they can scale their customer support efforts and meet rising customer expectations for easy, personalized service. With Relay, teams can create app-like experiences in minutes without writing a line of code. An award-winning mobile engagement automation company helping teams create and deliver hyper-personalized, mobile customer experiences.
Engage your customers re-actively and proactively with live chat, email management, and powerful knowledgebase. Engage your customers re-actively and proactively with live chat, email management, and powerful knowledgebase.

par InnerTrends

(0 avis)
InnerTrends helps companies increase customer engagement by exposing customer behavior patterns that impact growth. Data science algorithms are used in order to uncover customer engagement optimization opportunities in plain English. Pinpoint the exact aspects of the customer life-cycle on which to focus in order to impact growth. A service that uses data science to analyse customer engagement.

par SimpleHeatmaps

(0 avis)
A simple and fast way to see how customers are interacting with your website. Track clicks, mouse movement, and scrolls with no impact to user experience. View beautiful heatmaps right on the page to see how customers are interacting with your site. Analyze heatmaps for desktops, tablets, and mobile devices. SimpleHeatmaps automatically detects device types and generates appropriate heatmaps for different device types. A simple and fast way to see how customers are interacting with your website. Track clicks, mouse movement, and scrolls with no impact
Ennect Sweeps is an online marketing software that empowers you to easily build and administer online sweepstakes. Ennect Sweeps is an online marketing software that empowers you to easily build and administer online sweepstakes.

par Brick Street Software

(0 avis)
Multi-channel messaging platform that allows marketers to use targeted and personalized campaigns to improve customer engagement. Multi-channel messaging platform that allows marketers to use targeted and personalized campaigns to improve customer engagement.
Collaborate and engage customers with customer behavior analysis, conversational engine, voice/video chat, & web call back capability. Collaborate and engage customers with customer behavior analysis, conversational engine, voice/video chat, & web call back capability.

par SCVNGR

(0 avis)
Mobile app that helps restaurants engage guests across thousands of locations and increase loyalty towards their brand. Mobile app that helps restaurants engage guests across thousands of locations and increase loyalty towards their brand.

par Toolbox Group

(0 avis)
Raven is a mobile system integrating communications and operations into one powerful and intuitive management and reporting platform. It is one of the best management apps available for industries with companies operating across multiple locations or with many different internal functions. As an effective and flexible mobile business communication app and reporting platform, it facilitates two-way comms to get the right messages to the right people at the right time, wherever you are. Raven is a mobile system integrating communications and operations into one powerful and intuitive management and reporting platform.

par Alkaweb

(108 avis)
Feedier vous permet de collecter facilement les commentaires précieux de vos clients via une plateforme intelligente et interactive. Cet outil leur offre une expérience agréable et unique, de sorte qu'ils sont plus susceptibles et ravis de partager leur opinion ! Quel que soit l'appareil, les clients pourront accéder à vos enquêtes attrayantes, propres et personnalisées. En plus d'être conviviale, cette nouvelle méthode de collecte de commentaires est divertissante grâce à ses animations et à ses récompenses (bons d'achat, eBooks, billets pour les concerts de Phil Collins). Les commentaires sont à nouveau tendance. Divertissez et fidélisez les clients grâce aux enquêtes conviviales de Feedier : personnalisez-les et rendez-les plus distrayantes !

par Viber Media

(103 avis)
Customer engagement and communication tool with eCommerce brand discovery options for small businesses. Customer engagement and communication tool with eCommerce brand discovery options for small businesses.

par Configo LTD

(67 avis)
La preuve sociale est plus importante chez les personnes qui se sentent mal à l'aise ou peu sûres d'elles dans une situation donnée et qui, par conséquent, doivent chercher chez les autres le meilleur comportement à adopter. Elle peut accroître l'attrait et constituer un puissant déclencheur de conversion à un moment crucial du processus d'achat. ProveSource est une plateforme marketing de preuve sociale qui retransmet les comportements récents des clients sur votre site web afin de développer la confiance et d'augmenter les conversions. ProveSource transforme votre site web en un espace occupé et intéressant qui oblige les acheteurs à agir en affichant l'activité récente des clients.
PureCloud est la solution de centre de contact cloud tout-en-un de nouvelle génération qui vous aide à gérer et à comprendre les interactions omnicanales dans un parcours client transparent. Donnez à vos employés un outil unique qui gère toutes les communications voix, chat, e-mail, social et plus encore. Une interface intuitive facilite son utilisation. L'innovation rapide vous garantit de pouvoir dépasser les attentes des clients aujourd'hui et demain. PureCloud est simplement puissant et terriblement simple. PureCloud simplifie la relation client. Téléphone, e-mail et chat sont connectés dans un seul outil pour améliorer l'engagement client.
The Genesys PureCloud platform is the next-generation, all-in-one omnichannel cloud contact centre solution that helps you effectively manage inbound volume and outbound campaigns using powerful routing capabilities. A unified desktop enables agents to get a 360-view of your customer, and seamlessly switch between channels and interactions. Drill-down analytics, recording policies and workforce management are built in. Weekly feature releases ensure you'll always exceed customer expectations. PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.

par Second Street

(28 avis)
An audience engagement software platform optimized for running promotions, contests, quizzes, and ballots for media companies. Including a robust email platform, Second Street enables their partners to connect with their community on a whole different level. Audience engagement software and robust email platform optimized for running promotions and contests for media companies.

par Screencastify

(28 avis)
Screencastify est un enregistreur d'écran ultra simple qui va surcharger votre mode de communication au travail. Enregistrez, éditez et partagez des vidéos HD en quelques secondes. Au lieu de taper de longs e-mails, rapports ou documents, transmettez votre message plus rapidement et plus clairement en utilisant une vidéo à l'écran. Utilisé par les gestionnaires de comptes, des concepteurs UX, des équipes de ventes et des distributeurs dans le monde entier. Enregistrez, éditez et partagez des captures vidéo HD depuis votre navigateur Chrome. Créez des démonstrations de produits pertinentes, des tutoriels, des tests UX/interface utilisateur et bien plus encore.

par Falcon.io

(27 avis)
Falcon.io propose une plateforme de gestion du marketing sur les médias sociaux et de l'expérience client. Celle-ci inclut des outils d'écoute des médias sociaux, d'engagement, de publication, de mesure et de gestion des données clients. Les marketeurs et les entreprises peuvent proposer une expérience de marque plus personnalisée dans son ensemble et basée sur des profils clients enrichis. La plateforme présente une interface hautement intuitive et collaborative et s'accompagne d'un support technique complet et d'un service de conseil. Gérez votre marketing sur les médias sociaux et l'expérience client sur une seule plateforme facile à utiliser.

par SurveyMonkey CX

(21 avis)
SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels that reach customers when they are most receptive. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Easily share insights with your team, and close the loop with your customers by triggering follow-up actions.Get a demo today! The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.

par Starred

(15 avis)
Better feedback for everyone, on a human scale. As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with the actionable insights they need to make better decisions and engage their customers. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good. Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.

par AcademyOcean

(13 avis)
Outil de conception d'académies destiné aux éditeurs SaaS et visant à améliorer l'engagement client et à mieux former la clientèle, pour améliorer la rétention et la satisfaction client. Outil de conception d'académies destiné aux éditeurs SaaS et visant à améliorer l'engagement client et à mieux former la clientèle, pour améliorer la rétention et la satisfaction client.

par CrossEngage

(10 avis)
Le fournisseur corrige la complexité du marketing pour créer un véritable engagement client. Alors, les clients viennent pour rester. CrossEngage permet aux spécialistes du marketing et aux responsables CRM de s'adresser à la bonne audience par les bons canaux. En combinant des profils clients à 360 degrés avec des outils de segmentation faciles à utiliser, vous pouvez créer des parcours clients uniques. De cette manière, vous activez vos clients individuellement et toujours au bon moment. CrossEngage permet aux spécialistes du marketing et aux responsables CRM de s'adresser à la bonne audience par les bons canaux.

par Wingify

(8 avis)
Pourquoi choisir les notifications push de PushCrew ? Communiquez avec vos utilisateurs où qu'ils soient sur le web. Discutez avec vos utilisateurs par le biais de leur navigateur, en temps réel. Bâtissez-vous un public sans utiliser d'application mobile. Obtenez de meilleurs taux de consentement et élargissez vos listes de marketing. Bénéficiez de meilleurs taux de clics et de pages consultées que par e-mail. Envoyez des notifications push personnalisées et augmentez votre chiffre d'affaires. PushCrew redirige le trafic web vers vos sites Internet et augmente les chiffres de vente. Il permet aux sites Internet d'envoyer des notifications pertinentes sur le web ou sur des appareils mobiles.
360 WiFi is an automated marketing software that helps offline businesses to grow business, increase average ticket size, bring new customers and build a relationship with existing ones. 360 WiFi includes: - WiFi access point and free hotspot for customers of offline business - Customer list growing every time new customer connects to Wi-Fi - Welcome rewards sent automatically on their phones - Automated offers triggered at the right time to bring customers back - Digital Word-of-Mouth 360 WiFi is an automated marketing software that helps offline businesses to grow their business and bring new customers.

par SevenRooms

(7 avis)
SevenRooms est une plateforme pour les opérateurs de l'hôtellerie pour acquérir, engager et comprendre leurs invités. Fondé en 2011 à New York, le logiciel de gestion des réservations, des sièges et des invités permet aux opérateurs d'effectuer des réservations sur plusieurs canaux de marketing, de personnaliser l'expérience client en ligne et hors ligne, de fidéliser les clients et de développer l'activité par le biais de données exploitables. Présent dans plus de 100 villes à travers le monde servant des restaurants, des hôtels et des clients de premier ordre. Une solution de gestion des réservations, des sièges et des invités pour les opérateurs de l'hôtellerie pour acquérir, engager et comprendre les invités.

par Custellence

(7 avis)
The easy-to-use tool for creating powerful digital Customer Journey Maps, User Stories, Experience maps and Service Blueprints: Organize all your customer insights, data, solutions and ideas in one place. Present and share your maps for greater commitment and impact. Collaborate on maps IRL with remote teams for higher efficiency. Update and use your maps as change plans by using Custellence's unique status settings The smart online tool for creating professional and powerful Customer Journey Maps that will improve your Customer Experience

par SmartLAb

(7 avis)
IVCBox est un outil de communication tout-en-un conçu pour accroître l'engagement client, augmenter les ventes et améliorer le support client. Initiez des conversations avec des prospects et discutez avec eux directement sur votre site web. Le widget comprend un chat en direct, un appel vidéo, le partage de fichiers, un chatbot et la gestion client. IVCBox propose des moyens innovants pour communiquer avec les clients et apporter une touche personnelle au support client. Commencez votre version d'essai gratuite pour profiter de tous les avantages du logiciel ! IVCBox est un widget d'appel vidéo et de chat en direct conçu pour accroître l'engagement client et augmenter les ventes pour les sites web. Obtenez une version d'essai gratuite !
Outil d'engagement client spécifiquement conçu pour les établissements vinicoles, les détaillants et les distributeurs. Donnez à vos clients (et à votre personnel) un moyen plus simple de choisir un vin qui augmente les ventes. C'est l'occasion idéale pour vous démarquer avec un service client exceptionnel. Avec le système QUIN DATA, vos clients (et votre personnel) disposent dans un processus de sélection simple, élégant et efficace. Sur n'importe quel mobile. Vous pouvez également hiérarchiser les produits qu'ils voient, afin de maximiser les ventes de tout vin. La plupart des clients choisissent le vin en fonction de l'étiquette et du prix. Avec Quini, les clients sélectionnent eux-mêmes les vins que vous souhaitez vendre.

par Ambassify

(6 avis)
Boost your sales by actively involving the most valuable marketing source you have, being your employees, your clients and partners. Boost your sales by actively involving the most valuable marketing source you have, being your employees, your clients and partners.

par Airim

(5 avis)
Traditional ways to look for information on a website or a web app is very inefficient. People spend hours per day locating the right page on a nav bar, or going through a huge knowledge base, or chatting with an agent or interacting with semi-trained bots. Airim saves time for these users by creating one widget to find information quickly and effortlessly using highly trained AI Save your customers' valuable time in finding information on a website or web app

par InputKit

(5 avis)
InputKit is a customer feedback software that helps businesses streamline their after-sales follow-up process. It enables its users to take advantage of important but overlooked opportunities to grow their business: Customer Feedback, Net Promoter Score, Referrals, Cross-sell, Online Reviews and more. Customer feedback software that helps businesses streamline their after-sales follow-up process.
AI-powered aftermarket automation software helps B2B manufacturers drive engagement and growth from their installed base. Entytle Installed Base Management platform, Insyghts, enables customers to assemble data from multiple, siloed systems, and processes that data to identify usage patterns and customer segments, deliver opportunities for parts and services sales, and improve revenue. Re-capture lost wallet-share, reduce churn, and drive upsell with Entytles AI- driven platform. AI-powered aftermarket automation software helps B2B manufacturers drive engagement and growth from their installed base.

par Advanced Software

(3 avis)
Need a software solution to improve internal interactions and customer service? Do you have disjointed systems in place throughout different departments? Need to increase sales? Need a better way to manage projects from start to finish? Empower workers with the essential tools to improve productivity, streamline processes & save money with credible case management software. Manage customers, operations, sales, projects & processes. A sophisticated, highly configurable software toolkit to help you manage and monitor all activity throughout your entire organisation.

par Clutch

(3 avis)
Start powering more effective engagements with our integrated solutions Start powering more effective engagements with our integrated solutions

par Gateway TechnoLabs

(2 avis)
LEAP (Location Enabled Advertising & Promotion Platform) enable companies to acquire proficiency for reaching their consumers directly. A marketing platform that empowers location-based advertising and promotions. Consumers feel motivated to directly get along with companies through offers, games, surveys, product details and have review about the product through proximity chat. This encourages consumers to participate and get benefited, ensuring a stronger customer connect with the companies. Control your brands story and relay your messaging directly to consumers with LEAP - a direct to consumer solution.
Benbria is a leader in customer experience management and engagement solutions, helping the world's most customer-centric brands deliver a superior experience that goes above and beyond their competitors. Using a variety of mobile, online, and on-property technologies - including SMS, email, web, in-app and messaging channels, as well as kiosks - the companys Loop platform enables brands to capture real-time insights into the guest experience as well as message with them to engage or recover. Benbria Loop is a suite of mobile guest engagement solutions designed to improve service and profitability, creating more loyal guests.

par Funnelwave

(2 avis)
Enables small business owners to follow up with their customers in such a way that ensures repeat business and happy customers. Enables small business owners to follow up with their customers in such a way that ensures repeat business and happy customers.

par InsuredMine

(2 avis)
Help insurance agents maximize customer life time value - to sell more policies and retain more customers using digital insurance wallet, chatbot, and an agent portal. Features Include: 1. MOBILE APP - Policy Wallet, Push Notification, Reminders, Agent Details, Insurance Cards, Accident Checklist, Home Risk Scan, Customer Profile builder. 2. AGENT PORTAL - Analytics Dashboard, Renewal tracker, Deal Board, Email Integration, Customer Chat, Reports. 3. CHATBOT - Agent Connect, AI Driven Quotes Help insurance agents maximize customer life time value using digital insurance wallet, chatbot, and an agent portal.

par Loyalty Bay

(2 avis)
Reward customer engagement all the way from acquisition through to retention and loyalty. Our cloud-based platform allows you to send a global selection of perks and gift cards from top brands instantly. What's more, with our Zapier integration, you can easily connect the apps you already use and automatically send rewards based on any trigger. You will also be given your own analytics dashboard and a dedicated account manager. Send customers instant rewards from top brands. Connect your CRM apps via Zapier and automatically trigger reward sends.
Outsell offers the first AI-driven marketing automation platform that empowers automotive dealerships and OEMs to create lasting customer relationships driving incremental sales and profits. Our proprietary technology harnesses massive amounts of data creating accurate and powerful consumer profiles that engage your customers and prospects exactly where they are in their individual lifecycles. Outsell is the AI Marketing Platform for the Automotive Industry

par Wiremo

(1 avis)
Wiremo is a convenient customer review software platform aimed to help consumer-centric teams improve their products and make their team more effective by listening to their most substantial asset customers. We make it easy and fast for everyone. Wiremo offers a Free and easy to use customer reviews widget to help you shorten the distance between you and your customers.

par My Business App

(1 avis)
A sophisticated, flexible and user-friendly online engagement platform with more than 20 engagement and consultation tools. A sophisticated, flexible and user-friendly online engagement platform with more than 20 engagement and consultation tools.

par Gleantap

(1 avis)
Gleantap is a powerful customer engagement tool that allows you to run automated text, push & email campaigns at scale. It seamlessly integrates with your CRM and other tools to let you easily create your multi-touch campaigns. Boost retention, loyalty & referrals with Gleantap. Our Smart Analytics gives you clear insights on churn & business impact. Clients using Gleantap have seen ROI of over 800%. A customer retention software that helps businesses engage their customers through text messages, push notifications and emails.

par Vestorly

(1 avis)
Marketing assistant that creates and distributes email newsletters, captures contact information from social media content and email. Marketing assistant that creates and distributes email newsletters, captures contact information from social media content and email.

par GroHawk

(1 avis)
Customer engagement platform that lets you react and engage customers immediately after feedback is received. Customer engagement platform that lets you react and engage customers immediately after feedback is received.
Camilyo Online in One is a white-labeled, integrated marketing and business management platform for small businesses. Built for and sold through digital service providers, it allows them to address all the digital needs of their local business clients from within one, fully-integrated system, dramatically reducing operation and licensing costs. A fully-integrated white-labeled marketing and customer engagement platform for SMB digital service providers.

par Gomeeki

(1 avis)
Mobile cloud platform that delivers all the services required to manage, engage, and retain your customers on mobile devices. Mobile cloud platform that delivers all the services required to manage, engage, and retain your customers on mobile devices.

par Augeo

(1 avis)
L'engagement n'a jamais été plus important. Les outils n'ont jamais été meilleurs, mais jamais plus vexants.

par Aptrinsic

(1 avis)
Aptrinsic provides an all-in-one product experience platform that enables companies to onboard, retain, and grow customers by delivering personalized product experiences based on in-product behaviors. We equip product leaders with in-depth analytics and engagement tools such as in-product guides, dialogs, sliders, and emails to improve product adoption, customer onboarding, and customer retention. Aptrinsic provides an all-in-one product experience platform that enables product teams to onboard, retain, and grow customers.

par Dimelo, a RingCentral company

(1 avis)
Dimelo permet aux entreprises de gérer tous leurs canaux de relation client digitale au sein d'une même plateforme. Par conséquent, les agents peuvent gérer plusieurs canaux à travers une interface unique, augmentant ainsi leur vitesse de réponse, rationalisant l'affectation des ressources et nivelant le flux pendant les périodes de pic, pour une meilleure satisfaction du client. Plus de 14,5 millions messages provenant de diverses sources (e-mail, chat, messagerie, réseaux sociaux, etc.) sont classés et envoyé aux agents en charge du service clients. Gérez tous vos canaux de relation client digitale via une plateforme unique.
Platform for retailers to send digital receipts to their customers and engage with every customers post sale, Platform for retailers to send digital receipts to their customers and engage with every customers post sale,

par PenPower Technology

(1 avis)
WorldCard Team provides a secure contact management system for the enterprise. With the WorldCard Team client software, users can easily save business cards via a smartphone or laptop and utilize contact information in the system anytime anywhere. The contacts of WorldCard Team server can be shared among groups of colleagues in a managed way. WorldCard Team helps companies to create a sustainable network of contacts by the data connection and team collaboration. WorldCard Team provides a secure contact management system for the enterprise. The contacts can be shared and managed among colleagues.
360-degree solution for hotels that enables better engagement with guests. 360-degree solution for hotels that enables better engagement with guests.

par Netcall Telecom

(0 avis)
Customers expect great service however they choose to contact you. As they switch between channels, this experience needs to be consistent. Netcalls Liberty Suite supports you to meet these changing customer expectations. Join up back-office processes and gain a 360 view of customer information all on one unified platform. Meet your end-to-end customer engagement needs on one unified platform.
Kibo works with your existing systems and resources to drive a seamless, personal experience for your customers Today! Kibo works with your existing systems and resources to drive a seamless, personal experience for your customers Today!

par Delighterr

(0 avis)
Makes it easy for business professionals to nurture all relationships without leaving your inbox. Makes it easy for business professionals to nurture all relationships without leaving your inbox.

par Bealder