Logiciels de Customer Success

Un logiciel de Customer Success aide les entreprises à s'assurer que leurs clients obtiennent les résultats qu'ils attendent d'elles (comme la fidélisation et la satisfaction client).

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Zendesk builds customer success software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. En savoir plus sur Zendesk Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. En savoir plus sur Zendesk
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, En savoir plus sur ChurnZero ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! En savoir plus sur ChurnZero
Cette puissante plateforme a été spécialement conçue pour transformer des données client disparates provenant de sources multiples en informations et en actions qui génèrent des résultats commerciaux mesurables pour les clients. Les applications de Gainsight aideront à piloter par programme les résultats des clients dans tous les segments clients. Ces applications incluent Insights, Feedback, Collaboration, Engagement et Outcomes. En savoir plus sur Gainsight CS Gainsight transforme les points de données en une stratégie réalisable pour la réussite des clients, en permettant d'augmenter la rétention et d'augmenter les revenus. En savoir plus sur Gainsight CS
Natero aide les responsables Customer Success à éviter les résiliations, à augmenter le nombre de comptes et à gérer facilement davantage de clients. Natero est la seule solution Customer Success combinant analyse prédictive, intelligence client et gestion des flux de travail dans une plateforme unifiée. Cette approche unique axée sur les données permet aux fournisseurs de logiciels B2B de gérer de manière proactive la réussite de leurs clients et d'optimiser la valeur à vie du client. En savoir plus sur Natero Puissante plateforme de gestion Customer success pour B2B SaaS. En savoir plus sur Natero
SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share insights with your team using custom reports, data exporting, and integrations. En savoir plus sur SurveyMonkey CX The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX. En savoir plus sur SurveyMonkey CX
Kilterly is designed to reduce churn and optimize customer success management with easy-to-use tools that provide data-driven insight and automated customer outreach. Our software combines powerful proprietary survey and campaign management tools with integrations to software platforms you may already use to create a robust framework for measuring customer health, maximizing customer satisfaction, and enhancing revenue. En savoir plus sur Kilterly Kilterly simplifies customer success efforts through data-driven insight, alerts, and automated proactive communication tools. En savoir plus sur Kilterly
Skilljar is the leading training platform purpose-built for external education. Our enterprise-grade platform gives you all the tools you need to onboard, engage, and retain customers at scale. Skilljar enables your Customer Success teams by helping you scale your training program and proactively educate customers and partners. En savoir plus sur Skilljar Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training. En savoir plus sur Skilljar
Liveoak is a virtual customer engagement and business platform that enables your representatives to connect, engage and complete work with customers in a seamless way. Liveoak seamlessly combines modern conferencing, forms collaboration, e-Signature and efficient data/I.D. capture combined with bank-grade security and a complete System-of-Audit. Our mission is to create an engagement platform that allows large companies to do business in a virtual context. En savoir plus sur Liveoak Liveoak Technologies. We get virtual business done. En savoir plus sur Liveoak
Solution de gestion de projet pour Salesforce. Les fonctionnalités incluent l'intégration des clients, l'action glisser-déposer, le reporting et la collaboration. En savoir plus sur TaskRay Solution de gestion de projet pour Salesforce. Les fonctionnalités incluent l'intégration des clients, l'action glisser-déposer, le reporting et la collaboration. En savoir plus sur TaskRay
Boost customer success & support without breaking. Help your most valuable and freemium customers alike, with a scalable self-service platform by inSided. Leverage an online community for better answers, use contextual widgets to get the right content to customers at the right time, and build a knowledge base that is never out of date. Increase retention, product adoption, engagement and customer experience while reducing overall costs & effort from your CSM¿s. Integrations. En savoir plus sur inSided Scaling B2B Software customer success & support by turning your support area into a self-service experience. En savoir plus sur inSided
Zoho Desk est une application de service client qui aide votre entreprise à établir des relations plus solides avec ses clients. Avec Zoho Desk, les agents deviennent plus productifs, les gestionnaires plus efficaces et les clients plus autonomes. Il est personnalisable, facile à utiliser et ne coûte pas une fortune. Faisant partie de la gamme des 30 logiciels métiers de Zoho, Zoho Desk vous apporte la puissance nécessaire pour mettre le service client au cœur de votre entreprise. En savoir plus sur Zoho Desk Mettez le service client au cœur de votre entreprise : rendez vos agents plus productifs, vos gestionnaires plus efficaces et vos clients plus autonomes. En savoir plus sur Zoho Desk
Le logiciel de customer success HubSpot facilite la gestion des clients ainsi que leur contact. Il comprend un centre d'assistance conçu pour vous aider à rester organisé et à assurer la réussite de vos clients ; une base de connaissances, une solution proactive pour aider les clients à s'aider eux-mêmes ; des opinions clients, des enquêtes et des informations pour vous fournir un aperçu de la satisfaction des clients ainsi que le reporting et l'automatisation de tous les outils pour aider à faire évoluer et améliorer les résultats positifs. En savoir plus sur HubSpot Service Hub Organisez votre équipe, créez des solutions client proactives et tenez compte de la satisfaction de vos clients avec HubSpot Service Hub. En savoir plus sur HubSpot Service Hub
Streamline customer conversations for sales, support and onboarding. Acquire is a scalable suite of tools equipping your agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. Get started with our 14 day free trial or request a demo! En savoir plus sur Acquire Web & in-app real-time customer communication software for sales, support and onboarding. Co-browse, live chat, chatbot, video & voice. En savoir plus sur Acquire
CloudTalk est une solution cloud pour call centers complète et prête à l'emploi en quelques minutes. Elle aide les entreprises intelligentes à proposer un support client exceptionnel et à augmenter leurs ventes. Que vous employiez plusieurs agents occupés ou que vous gériez des appels téléphoniques plutôt rarement, CloudTalk s'adaptera pleinement à vos besoins et à la taille de votre entreprise. Le logiciel s'intègre à votre service d'assistance et vos solutions e-commerce ou CRM préférés. Accédez instantanément aux numéros de téléphone de plus de 60 pays. N'hésitez pas à essayer gratuitement CloudTalk en action. En savoir plus sur CloudTalk CloudTalk est un système de téléphonie basé sur le cloud pour les équipes de support et de vente. Découvrez une gestion des appels simple et amusante ! Obtenez votre version d'essai gratuite dès aujourd'hui ! En savoir plus sur CloudTalk
Front est le logiciel de Customer Success pour des clients et des équipes épanouis. Grâce à Front, vous pouvez gérer toutes les conversations des clients au même endroit : e-mails, messagerie de groupe comme [email protected], messages SMS, chat en direct, etc. Accédez aux données Salesforce ou CRM directement dans la boîte de réception, afin d'accéder au contexte nécessaire pour répondre. Les applications restent instantanément à jour. Donnez des réponses personnalisées avec des modèles électroniques et le publipostage. En savoir plus sur Front App Front est le logiciel de Customer Success qui envoie les e-mails, les e-mails de groupe comme [email protected], les messages SMS, les chats en direct et autres dans une seule boîte de réception. En savoir plus sur Front App
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer loyalty + create advocates by getting them to recommend you to all their friends via online reviews. Like referrals only 1000x better. See who your biggest fans are + identify and nurture opportunities for repeat business & upsells. No contracts, 14-day free trial, then just $75/month. ----> Learn more at get.nicejob.co <---- En savoir plus sur NiceJob ----> The easiest way to increase customer loyalty + create advocates. Identify & nurture repeat sales opportunities. Try it free! En savoir plus sur NiceJob
The Thought Industries award-winning Customer Learning Platform helps software companies onboard, train, and certify customers on products and services with online learning. The platform enables businesses to scale customer onboarding with white-labeled learning environments, embed training directly in your software, measure learner engagement, and offer certifications for completion. It's a complete end-to-end suite enabling businesses to serve customers across the entire lifecycle. En savoir plus sur Thought Industries The Thought Industries' Customer Learning Platform helps software companies onboard, train, and certify customers with online learning. En savoir plus sur Thought Industries
Les flux de trésorerie sont la pierre angulaire de toutes les entreprises, mais il est fastidieux de garder le fil et de maîtriser la facturation manuelle. Armatic fournit une suite de produits pour automatiser et rationaliser chaque étape du cycle de chiffre d'affaires, réduisant considérablement les ressources et les délais de paiement. Des milliers d'entreprises utilisent les flux de travail, les abonnements, les propositions, les solutions CRM et NPS d'Armatic pour automatiser les processus de comptes débiteurs, les activités de recouvrement, les contrats, les paiements et générer des informations client exploitables. En savoir plus sur Armatic Armatic est la meilleure plateforme pour exploiter et mettre à l'échelle une entreprise de service ou de SaaS ! Solution de gestion des comptes débiteurs, des propositions, des signatures électroniques et NPS tout en un. En savoir plus sur Armatic

par CustomerFirst Now

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Le prix de l'innovation en matière de cartographie du parcours client pour 2018 a été décerné à CFN Insight, la meilleure plateforme de cartographie de parcours qui aide les entreprises à suivre, gérer et améliorer le parcours de leurs clients. L'expérience client est en train de devenir le plus important différenciateur de marque et indicateur pour le succès à long terme des entreprises. Au-delà des simples cartes de parcours, CFN Insight permet aux entreprises d'identifier, de hiérarchiser, de gérer et de mener les actions les plus percutantes pour offrir des expériences inégalées sur le marché et obtenir de meilleurs résultats financiers. En savoir plus sur CFN Insight Ce logiciel vous aide à offrir une expérience client exceptionnelle à travers des visualisations de parcours client, une collaboration d'équipe et un reporting puissant. En savoir plus sur CFN Insight
Bitrix24 est la plateforme GRATUITE n° 1 pour la réussite des clients et le CRM utilisée par 4 millions d'entreprises dans le monde. Il est disponible dans le cloud ou sur site avec un accès au code open source. Bitrix24 propose un nombre illimité de leads, d'offres, de contacts, d'entreprises, de devis, de factures et de planifications de rendez-vous. Le plan gratuit comprend également l'e-mail marketing et la téléphonie. Les versions avancées intègrent l'automatisation des ventes et du marketing, les SMS en masse, la gestion des campagnes et la prise en charge de plusieurs pipelines. Disponible en 12 langues différentes. En savoir plus sur Bitrix24 Bitrix24 est une plateforme gratuite pour la réussite des clients et le CRM utilisée par 4 millions d'entreprises dans le monde. Cloud et open source. En savoir plus sur Bitrix24
Logiciel de service client Agile CRM - fournit un service supérieur à la clientèle afin de satisfaire les clients à long terme. Agile CRM permet aux entreprises de proposer une expérience de support client plus personnalisée. Grâce à une foule de fonctionnalités puissantes d'assistance technique à portée de main, il devient possible de mieux comprendrez les clients afin de leur apporter ce dont ils auront le plus besoin au moment opportun. En savoir plus sur Agile CRM Agile CRM est une suite complète de ventes, de marketing et de services conçue pour permettre aux PME de vendre et de commercialiser comme les sociétés du classement Fortune 500. En savoir plus sur Agile CRM
Knowledge Center is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. En savoir plus sur Knowledge Center Knowledge Center centralizes your company's knowledge and enables agents to provide quick, accurate and up-to-date support information. En savoir plus sur Knowledge Center
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds customer success software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer success software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk développe des logiciels helpdesk pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. De plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients. Zendesk permet aux entreprises de fournir une assistance, d'adapter le libre-service et de se différencier avec un engagement proactif.
Zendesk builds customer success software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer success software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds customer success software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer success software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer success software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.
Zendesk builds customer success software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Copper est le CRM n° 1 pour les utilisateurs de Customer Success G Suite. Copper s'intègre parfaitement à G Suite, supprime la saisie manuelle des données et est très facile à utiliser. Si vous pouvez utiliser Gmail, vous saurez comment utiliser Copper. Rejoignez plus de 10 000 clients qui aiment utiliser Copper et commencez à vendre plus avec les équipes de CRM à utiliser aujourd'hui. Focus sur les relations, pas sur les enregistrements avec Copper et Google. Le seul CRM construit, utilisé et recommandé par Google.
BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk,
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Reliez vos clients et votre équipe. Crisp vous permet de discuter avec vos clients et simplifie les opérations pour les entreprises très chargées. La solution se charge de discuter avec les visiteurs de votre site web et de rester en contact avec eux. La chatbox est illimitée. Discutez avec tous vos visiteurs. Installez Crisp sur tous vos appareils. Répondez aux discussions en déplacement. Le chat se poursuit par e-mail si votre visiteur se déconnecte. Lisez ce que les visiteurs tapent avant de l'envoyer. Besoin d'une fonctionnalité spécifique ? Des plug-ins dédiés sont disponibles. Crisp vous permet de discuter avec vos clients.
The Value Management Office (VMO) from Ecosystems has a primary goal: to empower sales and marketing professionals to convey the unique benefits and value of their products and services to customers, with quantified insight, research, and analysis. Our software platform promotes interactive conversations for improving the performance of your marketing, sales, and customer success teams. The Value Management Office (VMO) empowers sales and marketing professionals to convey the unique value of their products and services.
Userpilot aide les équipes de produit, UX et de réussite des clients à accroître l'adoption par les utilisateurs grâce à des expériences de produit basées sur le comportement. Créez des expériences superbes, personnalisées et hautement paramétrables sur votre produit pour ouvrir la voie à Aha!. Améliorez rapidement l'intégration pour les nouvelles inscriptions, déclenchez des conseils interactifs lorsqu'ils sont pertinents et aidez les utilisateurs à comprendre la valeur, le tout sans écrire de code. Userpilot vous aide également à augmenter la rétention des utilisateurs et à stimuler la découverte de fonctionnalités à mesure que votre produit évolue. Userpilot aide les équipes produit, UX et customer success à augmenter l'adoption par les utilisateurs grâce à des expériences de produits basées sur le comportement. Code gratuit.
UXPressia est un outil en ligne de cartographie du parcours client, de création de profils et de cartes d'impact. Il offre un équilibre optimal entre les solutions basées sur des vignettes et des tableaux, avec une interface de type glisser-déposer intuitive et de nombreuses fonctionnalités personnalisables. Avec UXPressia, vous concevrez et offrirez une expérience exceptionnelle à vos clients. Visualisez les parcours de vos clients, créez des profils, analysez les points de contact dans les interactions multicanaux et invitez des collaborateurs à réaliser des cartographies communes et à partager des parcours en ligne. Plateforme en ligne conçue pour créer une expérience utilisateur exceptionnelle grâce à la cartographie du parcours client, à la création de profils et aux techniques de cartographie d'impact.
Magentrix provides Portals that allow companies to extend investments in Salesforce CRM to their channel partners and customers. A certified Salesforce partner for the last 7 years, we have a 5-star rating on AppExchange. The majority of our clients get up and running in days not months. Use your existing processes from Salesforce. Customizable based on needs; choose what to share and how to show it. Visualize deal cycle stages and customize content based on where partners are in the cycle. Magentrix provides Portals that allow companies to extend existing investments in Salesforce CRM to their partners and customers.
Our powerful platform was purpose built to turn disparate customer data from multiple sources into insights and action that drive measurable business outcomes for your clients. Gainsight's applications will help you programmatically drive client outcomes across all your customers segments. Our applications include Insights, Feedback, Collaboration, Engagement and Outcomes. Gainsight turns data points into an actionable strategy for customer success, allowing you to increase retention and expand revenue.
The only agile Customer Success Management platform designed to provide complete visibility into your customers so you can do the right work at the right time and fully scale your best practices. Bolstra is ideal for medium sized to large enterprise B2B companies who have recurring revenue streams and deliver high value services
Get your customers onboard faster. Easily and automatically spin up repeatable projects when your Salesforce Opportunity is Won. Your project outline is automatically created from templates mapped to Opportunity type, or the products on your Opportunity. Adjust the plan in the rich drag-and-drop Gantt view. Set a baseline to track progress against a commitment. Then share the plan with the customer. Taskfeed is built and runs on the Salesforce platform. Cloud-based customer on boarding solution that assists firms with customer segmentation, task scheduling and customized reporting.
Intellum's Exceed LMS is the first Open Asset Learning Management System on the market. The Exceed LMS allows learning professionals to mix and match a wide variety of file types including documents, spreadsheets, presentations and PDF files, traditional e-learning assets like SCORM or AICC-compliant courseware, and non-traditional resources like links to YouTube videos, TEDTalks or blog posts. The result is a more modern enterprise learning experience. Intellum's Exceed LMS is the first Open Asset Learning Management System on the market.
La réussite des clients, alimentée par le savoir. Visibilité optimisée sur l'activité client qui couvre l'ensemble du personnel, des processus et des systèmes de votre organisation. Ayez une bonne vue d'ensemble et agissez sur l'essentiel. Consultez une chronologie de toutes les activités des clients directement dans votre boîte de réception Outlook. L'activité peut inclure des e-mails, des appels, des tâches, des notes et des données provenant de l'un de vos systèmes existants, tels que vos systèmes de vente, de marketing, de support client, etc. AppsForOps Timeline est une plateforme logicielle révolutionnaire de réussite des clients.
Starred makes feedback better for everyone, and on a human scale. As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with actionable insights throughout their customer journey. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good. Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.
Elevio rend vos produits plus faciles à apprendre. Amélioration de la rétention, tout en réduisant vos charges d'assistance. Ils réunissent votre offre d'assistance existante pour offrir une expérience tout-en-un à vos clients, en améliorant la formation de vos clients et en fournissant une assistance à la demande à vos clients, à l'endroit et au moment opportuns. Plus de 500 entreprises comme Atlassian, Heap, Adroll et Dell utilisent elevio pour améliorer l'éducation des clients et réduire les charges d'assistance. Profitez de la version d'essai gratuite de 14 jours Aidez les clients à s'aider eux-mêmes ! Elevio fournit une assistance en libre-service à la demande à vos clients, à l'endroit et au moment opportuns.
Totango est une plateforme de réussite des clients qui aide les entreprises à revenus récurrents à simplifier la complexité de la réussite des clients en connectant les points des données clients, en surveillant activement les changements d'état des clients et en menant des engagements proactifs. Les grandes entreprises utilisent Totango pour réduire le taux de désabonnement, augmenter les revenus prévisibles et maximiser la valeur client au fil du temps. Totango est une plateforme de réussite des clients qui stimule l'action et la concentration des équipes et des résultats prévisibles pour la gestion.
Planhat is a Customer Success Platform focused on making Customer Success simple. Planhat is beautiful and easy to use. It brings all your customer data together in one place, helping you understand user behaviour, create best practice workflows & automate time-sapping tasks. Planhat is built for everyone from the CS rep to the C-Suite. It has all the functionality & features you would expect in a modern CS Platform. The difference is in the design, usability & speed to implement. Customer success platform that helps bring all customer data together in one place to understand user behavior & improve interactions.
Suivez la statut de vos clients en temps réel pour augmenter votre taux de conversion et réduire les désabonnements. Salesmachine gère le cycle de vie de vos clients avec des alertes, des notifications à l'équipe et des séquences d'e-mails pour suivre les inscriptions, les versions d'essai, les ventes incitatives et les risques de désabonnement. Salesmachine surveille le statut de vos clients et leur activité afin que vous puissiez vous concentrer sur le bon client au bon moment.
Mis au point au cours des sept dernières années, Picnic Engine, le logiciel primé de Pug Pharm, a soutenu de nombreux projets à grande échelle en créant chaque mois des millions d'interactions et d'engagements avec les utilisateurs. Derrière cette suite complète de modules de gamification et d'activité se trouve Picnic, un moteur entièrement configurable qui prend en charge les points, les badges, les leaderboards, le leveling, le gameplay, les économies virtuelles, les défis de collecte et des éléments qui améliorent l'expérience sociale tels que la connexion, le partage et les jalons sociaux. Plateforme de gamification unique pour fidéliser vos clients et augmenter votre chiffre d'affaires et votre croissance en impliquant la communauté de manière amusante et ludique.
ClientSuccess est une plateforme logicielle de customer success. Elle aide les responsables SaaS et leurs équipes à conserver et à développer leur clientèle existante. ClientSuccess a remporté le prix SIIA CODiE Award de la "Meilleure solution de gestion du customer success" et a également été sélectionné au Top 100 du Red Herring. ClientSuccess est une plateforme logicielle de customer success qui aide les sociétés SaaS à fidéliser et développer leur clientèle.

par Creedenz Solutions

(5 avis)
CXM is a mid-market CRM+ platform that utilizes Adaptive Data Technology to provide a unified customer vision combined with the best-of-breed workflow automation and real-time visibility. The simplicity of CXM ensures that you spend more time doing what you do best, without sacrificing time or giving up control. CXM is the most flexible CRM systems on the market and gives you unlimited freedom in providing a tailored experience across all business functions. Available as SaaS or On-Premise. Dynamic and Flexible CRM+ solution that can adapted to meet your growing business needs faster and for less than all other vendors
Verishow est la plateforme d'activation des ventes pour les équipes de vente modernes. Elle permet de simplifier le processus de vente, de présenter plus rapidement et d'améliorer les performances. Des outils de vente intégrés éliminent la complexité de la connexion entre prospect et commercial tout en offrant le contenu requis pour conclure une transaction. VeriShow simplifie l'ensemble du processus de vente, de l'engagement à la présentation et à la signature contractuelle avec la technologie omnicanale Click-to-Connect. La technologie de vente de VeriShow fournit tout ce dont un vendeur a besoin pour se connecter, présenter et conclure avec des perspectives en ligne.
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. The Most Powerful Customer Success Software.
AppFollow propose une approche holistique de la gestion des applications qui permet de débloquer de nouvelles opportunités commerciales et offre aux équipes de marketing et de support des outils viables pour obtenir des informations et stimuler l'engagement client. Couvrant tous les domaines clés, tels que la surveillance des performances des données en temps réel, le suivi des concurrents et des références ainsi que l'optimisation des mots-clés, ce logiciel fournit une gestion des avis, permet l'intégration de services d'assistance et améliore le travail d'équipe. Un outil de suivi des applications mobiles qui permet d'accroître la satisfaction des utilisateurs, avec une gestion des avis intégrée pour répondre rapidement aux clients.
UserIQ helps businesses realize the full value of customer success by equipping teams with the product analytics, customer insights, and user engagement tools needed to fight churn, grow their accounts, and align the entire business around users needs. Centered on customer success.
MindTouch transforme le produit et le contenu d'aide que votre entreprise produit déjà en un canal d'engagement client. Enrichissez l'enregistrement du client avec des données comportementales précieuses basées sur les interactions de l'utilisateur avec le contenu de votre produit. Créez un site optimisé pour le référencement mobile, adapté à l'ensemble du contenu d'une entreprise. MindTouch peut doubler le trafic web organique, tripler le temps d'utilisation sur votre site et réduire le taux de rebond de 50 %. Transformez vos acheteurs et vos clients en des experts produits remarquables. Transformez votre produit et le contenu d'aide en un canal d'engagement client qui augmente le trafic web, stimule les ventes et améliore l'assistance.
Akita connects to 100+ of the leading SaaS tools building one unified view of your customer data. Ensure no customers fall through the cracks with Akita's customizable health scoring system. Define tasks and targets for each step of the customer journey. Keep customers on track to success with scheduled business reviews and "playbooks" - triggered by user behavior (good or bad). Slack notifications and a two-way Salesforce sync keep the entire organization in the loop. A full-featured Customer Success Management platform that helps you reduce churn and increase revenue from your existing customer base.
SatisMeter est une plateforme de rétroaction in-app qui recueille des données NPS basées sur des modèles d'utilisation spécifiques à partir d'applications mobiles, d'applications web et par e-mail. Plateforme de rétroaction intégrée à l'application qui collecte des données NPS en fonction de modèles d'utilisation spécifiques à partir d'applications mobiles, d'applications web et d'e-mails.
Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.
Customer self-service software that enables you to manage both online content & correspondence through a single process. Customer self-service software that enables you to manage both online content & correspondence through a single process.

par Kapta

(0 avis)
Key account management platform that provides organizational mapping, collaboration with team members, custom playbooks and templates for your customer success. Customer success software that provides organizational mapping, collaboration with team members, custom playbooks and templates.
Predictive analytics solution for monitoring customers and identifying risks of churn and the best time to intervene to prevent it. Predictive analytics solution for monitoring customers and identifying risks of churn and the best time to intervene to prevent it.
Pega Customer Service anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of your interactions, so you can rapidly and continuously evolve your customer service experience. Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.

par Strikedeck

(0 avis)
Customer success platform with real-time customer segmentation and prioritization, playbooks, and customer success planning tools. Customer success platform with real-time customer segmentation and prioritization, playbooks, and customer success planning tools.

par Boostopia

(0 avis)
Combine all of your customer data so you can manage your support team without guessing or ugly spreadsheets. We help you easily identify and act on the biggest opportunities to increase team productivity, make customers happier, and help your business grow. Improving the customer experience and turning support into a revenue-generating channel for B2C companies.

par eatNgage

(0 avis)
eatNgage facilitates remote business lunch meetings with your prospects or clients through smart automated invitation pages. Providing an all inclusive platform with features like: - One click meeting scheduling synced with your calendar - Campaign management - Invitation tracking - Automated reminders - Real Time notifications - Local Meal delivery - Restaurant E cards - Video Conference - Outlook & Gmail Plugins - Integrations to Marketing Automation - CRM Integration A solution facilitating remote business lunch meetings with your prospects or clients through smart automated invitation pages.

par CustomerSuccessBox

(0 avis)
An Actionable Customer Success Platform for B2B SaaS businesses, CustomerSuccessBox enables every Customer Success Manager to manage hundreds of accounts while growing a multi million dollar portfolio. We want to lower the cost of extending success programs. Thereby enabling customers even with lower ARPA or ACV to enjoy the benefits of a success program. Actionable customer success platform for B2B SaaS. Drive product adoption, reduce churn, manage CSM portfolio, increase LTV & more.

par Lymbyc

(0 avis)
Lymbyc enables organizations to undertake data discovery and predictive insight generation through a proprietary NLP based querying language that harnesses Artificial Intelligence, thus helping them to take strategic decisions in real-time across enterprise and consumer spaces. It helps improve decision-making in organizations by curating embedded intelligence across all data sources, while tackling enormous amounts of data, organizational silos and information complexity World's first Virtual Analyst that is available to business users 24*7 and can answer simple/complex data related queries in real time
Enterprises turn to NGDATAs Intelligent Engagement Platform to uncover emerging opportunities in customer data and for the orchestration of hyper-relevant experiences. Through an intuitive UI, Marketers & business users gain unprecedented access to internal & external data and an AI-powered suite of capabilities to analyze, predict, and orchestrate dynamic 1:1 experiences across millions of customers in real-time. NGDATA's Intelligent Engagement Platform (IEP) delivers the most relevant real-time interactions in the world.

par Bouncezap

(0 avis)
A tool that records user session on the browser on client's website. This helps further product improvement and for analysis purposes. A tool that records user session on the browser on client's website. This helps further product improvement and for analysis purposes.

par seampl

(0 avis)
Oubliez les numéros de téléphone ! Remplacez-les par le bouton numérique de SnapCall. Ajoutez des données contextuelles à ces appels. Offrez à votre équipe de vente la possibilité d'apporter de meilleures réponses à vos clients. Mieux qu'un numéro de téléphone, le bouton de SnapCall vous permet de contrôler votre flux d'appels et de ne recevoir que des appels pertinents. Ce logiciel augmente vos taux de conversion et préserve la confidentialité ainsi que la fidélité de vos clients. Remplacez les numéros de téléphone de vos sites web et applications par un bouton. Enrichissez les appels avec les données contextuelles des utilisateurs et améliorez l'expérience client.

par Croosing

(0 avis)
Croosing is solving a pain as old as the Internet: Controlling the funnel within your own digital assets. Introducing the ground-breaking SUPERLINK technology for autonomous browsing, Croosing enable website owners to design, automate and execute the best scenarios for their clients across their website, from entry point to the destination goal. Ensure clients satisfaction and achieve your business objectives - by executing the best scenarios across your website.

par Vitally

(0 avis)
From subscription analytics to customer success, Vitally provides B2B SaaS companies with a platform to convert trials, measure & grow MRR, reduce churn, and build more successful customers. With Vitally, you no longer need multiple tools just to track your subscription KPIs, trials, and address Customer Success. By unifying your product usage and subscription data, combined with powerful metrics & alerts, we help you tackle churn and build a growing, successful B2B SaaS company. Analytics-focused platform for B2B SaaS companies to measure & optimize trial conversions, subscriptions, and customer success.

par Churnly Technologies

(0 avis)
Artificial Intelligence that predicts which customers you'll lose, and why. Artificial Intelligence that predicts which customers you'll lose, and why.

par ConfirmKit

(0 avis)
User research and customer development platform that helps companies of all sizes to learn from their users. User research and customer development platform that helps companies of all sizes to learn from their users.

par sensedata

(0 avis)
Customer success is inherently valuable to your companies growth. Help make it easy for both your customers and your reps! Customer success is inherently valuable to your companies growth. Help make it easy for both your customers and your reps!

par Success4

(0 avis)
AI driven customer success management with built in customer success scores. AI driven customer success management with built in customer success scores.

par Weav

(0 avis)
Weav combats churn uniquely in multiple ways, rather than just from one angle. It's 100% automated and provides the tools you need to fight churn on the fly. Weav helps customers stay with in-app detours to prevent cancels, predicting when they cancel, recover failed payments and more. It's important to understand churn is a symptom of something bigger. The faster you understand why your customers cancel, the sooner you can get to fixing it. Stop trying to fix the sink when the well. Keep the customers you've earned. With our automated features, Weav offers detours to prevent cancels, recovers payments & more.

par ThoughtWoot

(0 avis)
Platform to send NPS surveys and measure your customer' happiness via an easy to install in-product widget. Platform to send NPS surveys and measure your customer' happiness via an easy to install in-product widget.

par SmartKarrot

(0 avis)
Comprehensive experience and engagement platform. SmartKarrot enables recurring revenue businesses in connecting insights to automated engagement actions. With comprehensive usage analytics & a host of personalized engagement features - like notifications, pulse feedback, gamification and more - businesses can now drive both customer and product success right from a single platform. Organizations use SmartKarrot to increase customer value, reduce churn and drive experience across touchpoints. SmartKarrot is a Customer Experience Platform that helps recurring revenue businesses to understand, engage & retain their user base.

par Custify

(0 avis)
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value.