Logiciels de Customer Communications Management

Un logiciel de Customer Communications Management rationalise, automatise et suit les efforts de sensibilisation des clients d'une entreprise.

Pourquoi Capterra est gratuit

TrueDialog

TrueDialog

par TrueDialog

(10 avis)

More Features. Half the Price. Now in our 9th year serving customers, TrueDialog's Enterprise-Grade SMS Platform is built for big business, yet made easy for small business. Text 1-to-millions and also utilize our unique "TrueDialog" feature for multi-user, team-based 2-way conversations at scale. Call Center Module and Mobile Apps pre-built for 1,000s of reps. Multi-Channel Alert System included. Major CRM Integrations. Seamlessly move between Short & Long Codes. Fully-documented SMS API. En savoir plus sur TrueDialog

Enterprise SMS Texting built for big business, made easy for small business. More Features. Half the Price. Integrated with many CRMs. En savoir plus sur TrueDialog

Ecrion Engage

Ecrion Engage

par Ecrion Software

(0 avis)

Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omni-channel delivery and next-generation interactivity in one unified, scalable platform. Oversee the entire document production and distribution flow in a company, empower collaboration and reduce errors. En savoir plus sur Ecrion Engage

Ecrion Converse helps business line managers oversee the entire document production and distribution flow in a company. En savoir plus sur Ecrion Engage

amoCRM

amoCRM

par QSOFT

(84 avis)

amoCRM renforce vos relations pour vous offrir des clients heureux et fidèles, en vous soutenant dès le premier contact avec vos initiatives, tout au long des efforts de marketing et de vente qui les suivent jusqu'à et au-delà de la conversion. Ainsi, chaque communication avec un prospect devient un dialogue personnalisé, garantissant le bon message au bon moment. En savoir plus sur amoCRM

amoCRM est un CRM facile à utiliser. Il est cependant très fonctionnel et puissant. Pipeline de vente, suivi des leads, analyse et intégration de sites web. En savoir plus sur amoCRM

Messagepoint

Messagepoint

par Messagepoint

(0 avis)

Messagepoint est une puissante plateforme de gestion de contenu basée sur le cloud hybride qui répond aux besoins de customer communications management des grandes entreprises. Il fournit un environnement intuitif et sécurisé aux utilisateurs professionnels pour qu'ils puissent posséder et contrôler directement le contenu des messages de point de contact et les règles métier, ce qui accélère les changements pour les communications imprimées et numériques destinées aux clients. En savoir plus sur Messagepoint

Messagepoint est une plateforme CCM (Client Communication Management) qui permet aux organisations de gérer les règles métier et le contenu des communications client dans le cloud. En savoir plus sur Messagepoint

Ytel

Ytel

par Ytel

(20 avis)

We are your one stop shop for all of your customer communication needs, allowing you to easily manage various channels from Ringless Voicemail, Voice Broadcasting, SMS marketing, email, and more! En savoir plus sur Ytel

Whether you want to increase leads, accelerate sales, or enhance the customer journey, Ytel has a solution to help you communicate. En savoir plus sur Ytel

Demandforce

Demandforce

par Demandforce

(23 avis)

Demandforce helps businesses attract new customers and keep current customers coming back. Our all-in-one platform offers automated appointment reminders, reactivation campaigns for lost customers, online reputation management, and more. Shift into the digital age - simplify your customer communications with a platform that delivers the right message at the right time. En savoir plus sur Demandforce

Marketing automation solution that helps automate customer communications through appointment reminders, surveys, review prompts, etc. En savoir plus sur Demandforce

Bria

Bria

par CounterPath

(47 avis)

Client softphone primé conçu pour configurer un call center avec l'IP-PBX de votre choix. Appeler intuitivement avec une interface centrée sur le clavier. Répondre automatiquement aux appels entrants avec un temps d'attente variable. Escalade des appels avec un transfert d'appel facile et une fonctionnalité de maintien d'appel. Suivre les tendances de votre succès avec les métriques d'appel et l'enregistrement des appels. Un utilisateur Salesforce ? Appeler et suivre les progrès dans le tableau de bord Salesforce. Bria — Configuration facile de la téléphonie sur IP et solution de contrôle des appels. En savoir plus sur Bria

Client du téléphone logiciel VoIP prêt pour l'agent du call center. Interagir avec les solutions de call centers les plus performantes ou personnaliser avec l'API Bria et SDK. En savoir plus sur Bria

Five9

Five9

par Five9

(288 avis)

Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. En savoir plus sur Five9

Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. En savoir plus sur Five9

Zendesk

Zendesk

par Zendesk

(1 579 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 579 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 579 avis)

Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.

Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.

Zendesk

Zendesk

par Zendesk

(1 579 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 579 avis)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

par Zendesk

(1 579 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 579 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 579 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

Zendesk

Zendesk

par Zendesk

(1 579 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

JivoChat

JivoChat

par Jivosite

(9 avis)

Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today

Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today

Comapi

Comapi

par Comapi

(1 avis)

Comapi is a communications software that offers features such as live chat, SMS, app messaging and push notifications

Comapi is a communications software that offers features such as live chat, SMS, app messaging and push notifications

Xpertdoc

Xpertdoc

par Xpertdoc Technologies

(3 avis)

We provide an industry-leading Customer Communications Management (CCM) software, delivering improved client retention and growth.

We provide an industry-leading Customer Communications Management (CCM) software, delivering improved client retention and growth.

Presence AI

Presence AI

par Messagera

(1 avis)

A communication solution dedicated to appointment-making businesses. Allow your customers to book, reschedule, ask Q's easily over text

A communication solution dedicated to appointment-making businesses. Allow your customers to book, reschedule, ask Q's easily over text

Inspire

Inspire

par Quadient

(0 avis)

CCM solution that helps companies manage and deliver personalized communications from one platform.

CCM solution that helps companies manage and deliver personalized communications from one platform.

Preferred Patron Loyalty

Preferred Patron Loyalty

par Preferred Market Solutions

(70 avis)

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

ActiveDocs Opus

ActiveDocs Opus

par ActiveDocs

(1 avis)

ActiveDocs is an award-winning global provider of template management and document automation solutions.

ActiveDocs is an award-winning global provider of template management and document automation solutions.

Napersoft CCM

Napersoft CCM

par Napersoft

(3 avis)

Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business.

Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business.

WebDocs Generation

WebDocs Generation

par DocPath

(1 avis)

Improve customer communications and document processes with real-time document generation tool.

Improve customer communications and document processes with real-time document generation tool.

Zendesk Connect

Zendesk Connect

par Zendesk

(1 579 avis)

Customer engagement and communication tool that generates personalized messges levereging existing customer interaction history data.

Customer engagement and communication tool that generates personalized messges levereging existing customer interaction history data.

UJET

UJET

par UJET

(5 avis)

Brings joy to customer support by helping companies resolve problems faster.

Brings joy to customer support by helping companies resolve problems faster.

Groupnote

Groupnote

par Groupnote

(2 avis)

One way group chat that allows to send group messages with no replies at schools, sport clubs or any other businesses.

One way group chat that allows to send group messages with no replies at schools, sport clubs or any other businesses.

Cincom Eloquence

Cincom Eloquence

par Cincom Systems

(1 avis)

Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools.

Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools.

Striata

Striata

par Striata

(0 avis)

Cette plateforme d'application évolutive et multi systèmes d'exploitation prend en charge la génération, la distribution et le stockage de volumes importants de messages et de documents.

Cette plateforme d'application évolutive et multi systèmes d'exploitation prend en charge la génération, la distribution et le stockage de volumes importants de messages et de documents.

Customer Communications Manager

Customer Communications Manager

par Kofax

(0 avis)

La solution Customer Communications Manager permet aux entreprises de gérer la motivation et la communication avec les clients sur plusieurs canaux.

La solution Customer Communications Manager permet aux entreprises de gérer la motivation et la communication avec les clients sur plusieurs canaux.

OmniOMS

OmniOMS

par Newgen Software

(0 avis)

Engage your customers across multiple channels with personalized communications design and authoring capabilities.

Engage your customers across multiple channels with personalized communications design and authoring capabilities.

EngageOne Server

EngageOne Server

par Pitney Bowes

(0 avis)

Print and digital document production solution designed to manage engaging customer communications.

Print and digital document production solution designed to manage engaging customer communications.

OMS-200

OMS-200

par Neopost

(0 avis)

Automate personalization of printed customer communications with output management software that adds marketing collateral to invoices.

Automate personalization of printed customer communications with output management software that adds marketing collateral to invoices.

SmartCOMM

SmartCOMM

par Smart Communications

(0 avis)

We help the worlds largest enterprises simplify their customer and business communications.

We help the worlds largest enterprises simplify their customer and business communications.

CCM Gateway

CCM Gateway

par Crawford Technologies

(0 avis)

Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage.

Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage.

HARMONIE COMMUNICATION SUITE

HARMONIE COMMUNICATION SUITE

par Sefas

(0 avis)

Helps organisations produce meaningful and omni channel customer communication.

Helps organisations produce meaningful and omni channel customer communication.

Smartz Chat

Smartz Chat

par Azuka

(0 avis)

Smartz Chat is a solution that allows for two way communications as an alternative to traditional methods.

Smartz Chat is a solution that allows for two way communications as an alternative to traditional methods.

Altvia Correspond Premium Edition

Altvia Correspond Premium Edition

par Altvia Solutions

(0 avis)

Take your relationships to the next level with Altvia Correspond Premium, an end-to-end solution to communicate with your network.

Take your relationships to the next level with Altvia Correspond Premium, an end-to-end solution to communicate with your network.

freshMerge

freshMerge

par Fresh Finance

(0 avis)

Email, Social Media, and Print SaaS for large sales teams that send out the same individually branded content.

Email, Social Media, and Print SaaS for large sales teams that send out the same individually branded content.

Exstream

Exstream

par OpenText CEM

(0 avis)

Customer communications management

Customer communications management

OPINATOR

OPINATOR

par Innology Ventures

(0 avis)

Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel.

Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel.

Dimelo Digital platform

Dimelo Digital platform

par Dimelo

(0 avis)

Gérez tous vos canaux de relation client digitale via une plateforme unique.

Gérez tous vos canaux de relation client digitale via une plateforme unique.

Roojoom

Roojoom

par Roojoom

(0 avis)

Roojooms is a customer journey management platform that creates relevant and personal digital experiences across all channels.

Roojooms is a customer journey management platform that creates relevant and personal digital experiences across all channels.

reinfer

reinfer

par reinfer

(0 avis)

Makes human conversations understandable at scale and actionable to machines

Makes human conversations understandable at scale and actionable to machines

Adbrain

Adbrain

par Adbrain

(0 avis)

Helps to engage with customers with a personalized, consistent message across devices, channels, and platforms.

Helps to engage with customers with a personalized, consistent message across devices, channels, and platforms.

Queaxis

Queaxis

par Uninand Technologies

(0 avis)

Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment.

Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment.

M/TEXT CS

M/TEXT CS

par kühn & weyh Software

(0 avis)

M/TEXT CS helps to integrate successful customer communications management (CCM) and effective document creation.

M/TEXT CS helps to integrate successful customer communications management (CCM) and effective document creation.

Blinger.io

Blinger.io

par Blinger

(0 avis)

Blinger.io is the best omni-channel software platform that provides access to messengers, email and live chat .

Blinger.io is the best omni-channel software platform that provides access to messengers, email and live chat .

RTIM

RTIM

par ALMATO

(0 avis)

RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer.

RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer.

Alan Systems

Alan Systems

par Alan Systems

(0 avis)

Alan Systems increases your performance in sales and customer service area and is making work more productive and enjoyable.

Alan Systems increases your performance in sales and customer service area and is making work more productive and enjoyable.

PersonalEffect TransMedia

PersonalEffect TransMedia

par XMPie

(0 avis)

An all-in-one solution for creating and launching integrated, personalized campaigns across every channel

An all-in-one solution for creating and launching integrated, personalized campaigns across every channel

Oceanus

Oceanus

par DataOceans

(0 avis)

CCM solution delivered as a managed service that helps companies manage and deliver personalized communications from one platform.

CCM solution delivered as a managed service that helps companies manage and deliver personalized communications from one platform.

esendex

esendex

par esendex

(0 avis)

Combine Esendex SMS, Voice, Email & Web solutions to maximize communications. We offer specific features for your industry!

Combine Esendex SMS, Voice, Email & Web solutions to maximize communications. We offer specific features for your industry!

Cosmose

Cosmose

par Cosmose

(0 avis)

Cosmose, sophisticated location technology that allows retailers to target offline customers via online channels.

Cosmose, sophisticated location technology that allows retailers to target offline customers via online channels.

WhatsApp

WhatsApp

par WhatsApp

(0 avis)

Messaging app that enables real time customer communications for small businesses.

Messaging app that enables real time customer communications for small businesses.

Telegram

Telegram

par Telegram

(0 avis)

Secure messaging app that helps small businesses keep their customers up to date on news, events, and promotions.

Secure messaging app that helps small businesses keep their customers up to date on news, events, and promotions.

Viber

Viber

par Viber Media

(0 avis)

Customer engagement and communication tool with eCommerce brand discovery options for small businesses.

Customer engagement and communication tool with eCommerce brand discovery options for small businesses.