--- description: Vocalcom Hermes360 : qu'en pensent les utilisateurs ? Lisez les avis clients sur Vocalcom Hermes360, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vocalcom Hermes360 - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de contact client](/directory/32035/contact-center/software) > [Vocalcom Hermes360](/software/1022651/vocalcom-hermes360) # Vocalcom Hermes360 Canonical: https://www.capterra.lu/software/1022651/vocalcom-hermes360 Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/1022651/vocalcom-hermes360?page=2) > Adoptez une solution de centre de contact Cloud intuitive, omnicanale et IA-ready pour offrir un service client exceptionnel > > Conclusion : 17 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Vocalcom Hermes360 ? Les professionnels de la relation clients et du marketing ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 17 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Vocalcom - **Pays**: Paris, France - **Fondé**: 1995 ## Contexte commercial - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site) - **Langues**: anglais, espagnol, français, portugais, portugais brésilien, portugais européen - **Pays disponibles**: Afrique du Sud, Algérie, Allemagne, Angola, Arabie saoudite, Argentine, Australie, Autriche, Bahreïn, Belgique, Bolivie, Botswana, Brésil, Bulgarie, Burkina Faso, Burundi, Bénin, Cameroun, Canada, Cap-Vert et 101 de plus ## Fonctionnalités - Alerts/Escalation - Analyse de texte - Automate d'appel - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Communication multicanal - Distribution automatique des appels - Enquêtes et feedback - Enregistrement des appels - Gestion de la qualité - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des listes d'attente - IVR - Identification de l'appelant - Interface d'agent - Journalisation des appels - Logiciels d'expérience client - Logiciels de chatbots - Messagerie instantanée - Messagerie vocale - Modèles personnalisables - Numéroteur prédictif (predictive dialer) - Planification des rappels - Rapports et analyses - Rapports et statistiques - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des interactions - Synthèse vocale - Tableau de bord - Transfert d’appel ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique ## Category - [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software) ## Catégories connexes - [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) - [Logiciels de télémarketing](https://www.capterra.lu/directory/31034/telemarketing/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) ## Logiciels similaires 1. 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[PhoneBurner](https://www.capterra.lu/software/134672/phoneburner) — 4.8/5 (176 reviews) ## Avis ### "for me it is the best program to manage telesales" — 5.0/5 > **david** | *3 juin 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users. > > **Inconvénients**: I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users > > acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence ----- ### "Simply, effortless technology" — 5.0/5 > **Mims** | *10 juillet 2015* | Services et technologies de l'information > > **Avantages**: Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience > > **Inconvénients**: Looking forward to deploying the new webRTC feature in the next couple of months\! > > dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support. ----- ### "great and easy to use contact center solution" — 4.0/5 > **eric** | *3 mai 2013* > > **Avantages**: we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour \! ) and to use by my team > > **Inconvénients**: we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions > > I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation ----- ### "Strong Partnership with Vocalom" — 5.0/5 > **Rob** | *3 juin 2015* | Télécommunications > > We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support. Our latest succes story together with Vocalom is winning a national aword for best use of Technology in the Benelux. ----- ### "User Friendly , Easy to Use , excellent functionality." — 5.0/5 > **Yves** | *24 mars 2016* > > Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up\!\! ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/1022651/vocalcom-hermes360?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1022651/vocalcom-hermes360) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées