--- description: Nectar Desk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Nectar Desk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nectar Desk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de SVI (serveur vocal interactif)](/directory/30231/ivr/software) > [Nectar Desk](/software/1028120/nectar-desk) # Nectar Desk Canonical: https://www.capterra.lu/software/1028120/nectar-desk Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/1028120/nectar-desk?page=2) > Nectar Desk est une solution professionnelle de call center SaaS. Le système aide à gérer et à contrôler les performances de tous les agents. > > Conclusion : 16 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Nectar Desk ? Des petites et moyennes entreprises aux centres d'appels sophistiqués. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 16 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Nectar Desk ## Contexte commercial - **À partir de**: 50,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, espagnol, français, japonais, polonais, portugais, russe, turc, ukrainien - **Pays disponibles**: Albanie, Allemagne, Andorre, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Bulgarie, Canada, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland, Grèce, Guernesey et 35 de plus ## Fonctionnalités - Actions découlant d'un événement - Automate d'appel - CTI (couplage téléphonie informatique) - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des listes d'attente - Gestion du personnel - IVR - Journalisation des appels - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - Messages pré-enregistrés - Personnalisation de la voix - Planification des rappels - Prise en charge de plusieurs scripts - Rapports et analyses - Routage des appels - Scripts d'appel - Suivi des appels - Tableau de bord - Transfert de fichiers - Transfert d’appel ## Intégrations (16 au total) - ActiveCampaign - Capsule - Capsule - High Level Software - HubSpot CRM - Insightly - Insightly Service - Ontraport - Pipedrive - Salesflare - Salesforce Sales Cloud - ServiceTitan - Shopify - Vonigo - Zingtree ... et 1 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) ## Catégories connexes - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) - [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software) - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) ## Logiciels similaires 1. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (314 reviews) 2. [Dialpad](https://www.capterra.lu/software/190976/dialpad-sell) — 4.2/5 (562 reviews) 3. [CTM](https://www.capterra.lu/software/152004/call-tracking-software) — 4.6/5 (150 reviews) 4. [CloudTalk](https://www.capterra.lu/software/182004/cloudtalk) — 4.4/5 (268 reviews) 5. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Avis ### "NectarDesk has been instrumental for our Conversion Rate Optimization overall strategy" — 5.0/5 > **Otman** | *3 mai 2022* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: - CRM and Decision tree integration native integration. - Great Marketing Attribution capabilities - Ease of use - Omnichannel (messenger, whatsapp, SMS \& LiveChat) > > **Inconvénients**: BOT features should be implemented in chat channels (messenger, whatsapp, SMS \& LiveChat). I know that it is in the works. > > Our sales success is the result of: - The right staff (capabilities, training and motivation) - The right tools - The right processes. Not only does Nectar comply with the right tools, but it helps on the other two variables. We can train our staff better and keep them more motivated. We have streamlined our call center processes significantly. Moreover, every single Nectar team member has been top notch since the beginning. They were very patient and proactive in setting up our account (integration with our hardline IVR). Their support staff have an amazing response time. And they are also proactive in proposing solutions. You can tell they care about their clients, it's just not about increasing accounts. ----- ### "Our experience with NectarDesk" — 5.0/5 > **Anna** | *7 juillet 2022* | Externalisation/délocalisation | Taux de recommandation : 9.0/10 > > **Avantages**: The software is very intuitive not only for me as the person who monitored the calling but also for our agents whom were using the software for calling more than 50 different countries in different regions. > > **Inconvénients**: I would have liked the analytics to be a bit more advanced however we used it solely for calling and did not integrate with our CRM system for contact management hence my response here is a bit biased as we did not use the full extent of available features. > > Overall the support is always responsive on an off occasion that we had issues. The product is intuitive and is continuously being enhanced with new features for better user experience and functionality. I am happy we chose NectarDesk ----- ### "Awful experience" — 1.0/5 > **Damaris** | *6 juillet 2020* | Services financiers | Taux de recommandation : 0.0/10 > > **Avantages**: The sign up transition was fairly easy. They are quick at communicating. Afterwords its a nightmare. Their support team attempts to help resolve the issues, however they don't provide solutions. > > **Inconvénients**: Their VOIP system times out every 5 seconds, even during calls therefore dropping ours calls. When trying to make the next call we have to refresh their website. Callers cant reach you, we have to constantly refresh the website every 5 seconds, daily. The connectivity is very bad, at times we cant hear the callers or they cant hear us. There are days are unable to use their service, the calls drop one after another when we try to make outbound calls. > > Horrible 1.We are unable to contact each other internally, we receive busy signals, when we try from outside numbers we cant get through. We tested this many times standing next to users that were not on calls. When this is reported they cant come up with solutions. 2.Support cant figure out what causes any of the technical issues. Sadly, they blame connectivity issues on all our users regardless of office, home locations and despite having different internet providers. 3.They don't offer refunds, the first 2 months we had more connectivity issues than ever, regardless of us being unable to successfully use their service and it affecting our business greatly. 4.When you call they only transfer you to the sales agent, if he/she isn't available no one helped, I had to wait for call backs. 5.They begged us to transfer our toll free number, they promised to match the Vonage price of $20.00 unlimited toll free a month. We agreed with this condition. Then they charged us over $500.00 dollars a month\! We had to go through the trouble of porting it just to port it out again. When we asked why they unexpectedly did this they just repeated "why do you have problem, its in the agreement", after our phone and email conversations?\! 6.They are charging over $500.00 to give us our call recordings in one download. ----- ### "Communication system for kinds of bussineses" — 5.0/5 > **Ilya** | *6 février 2023* | Recherche | Taux de recommandation : 10.0/10 > > **Avantages**: The most important is a user-friendly interface that quickly finds every function.With big opportunities with integrations, you can connect your CRM or any other system that you need by requesting it.Friendly support team and the team of Nectar Desk in general. Fast support team feedback, can help you 24/6. > > **Inconvénients**: Some issues with the account include lagging and freezing, but all of them were fixed in 30 minutes, and that\`s the maximum. ----- ### "Essential Software for our Business" — 5.0/5 > **Bettina** | *10 février 2023* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: This is a very user friendly software. > > **Inconvénients**: I wish there was a way to search easier for an email template to edit. > > We use this software to take calls, make calls, email our leads and tracking purposes. I like the fact that their Reps are always available via Chat to assist when something comes up. Great Company\! ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/1028120/nectar-desk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1028120/nectar-desk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Données structurées