---
description: Vonage Contact Center : qu'en pensent les utilisateurs ? Lisez les avis clients sur Vonage Contact Center, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Vonage Contact Center - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [Vonage Contact Center](/software/104649/contactworld)

# Vonage Contact Center

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> NewVoiceMedia est le principal fournisseur de logiciels de call centers Cloud pour Salesforce, fournissant une fiabilité de 99,999 % dans le monde entier.
> 
> Conclusion : 70 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Vonage Contact Center ?

Ses clients vont des petites entreprises employant seulement quelques personnes aux grosses entreprises et des centres d'appels multisites et multipays gérant des milliers d'agents.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 70 Avis |
| Simplicité | 4.3/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Vonage
- **Pays**: Atlanta, É.-U.
- **Fondé**: 2001

## Contexte commercial

- **À partir de**: 1,00 $US
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur)
- **Langues**: anglais, français
- **Pays disponibles**: Allemagne, Australie, Canada, Royaume-Uni, États-Unis

##  Fonctionnalités

- Alerts/Escalation
- Analyse de texte
- Automate d'appel
- CTI (couplage téléphonie informatique)
- Collecte de données multicanal
- Distribution automatique des appels
- Définition des priorités
- Enquêtes et feedback
- Enregistrement des appels
- Gestion de la base de connaissances
- Gestion des campagnes
- Gestion des centres d'appel
- Gestion des contacts
- Gestion des enquêtes et sondages
- Gestion des listes d'attente
- Gestion du personnel
- IVR
- Interface d'agent
- Journalisation des appels
- Logiciels d'expérience client
- Logiciels de VoIP
- Messagerie vocale
- Prise en charge de plusieurs scripts
- Rapports et analyses
- Routage automatisé
- Routage des appels
- Scripts d'appel
- Suivi des appels
- Synthèse vocale
- Tableau de bord
- Transfert d’appel

## Intégrations (2 au total)

- Salesforce Sales Cloud
- Salesforce Service Cloud

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Support téléphonique
- Support 24/7 (réponse directe)

## Category

- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)

## Catégories connexes

- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)
- [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software)
- [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software)
- [Service client](https://www.capterra.lu/directory/22/customer-service/software)
- [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software)

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3. [Wildix](https://www.capterra.lu/software/218251/wildix) — 4.7/5 (209 reviews)
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## Avis

### "Best Tool for International Calling & Texting" — 5.0/5

> **Von Varun** | *14 juillet 2025* | Recrutement | Taux de recommandation : 10.0/10
> 
> **Avantages**: Group Chats for internally and externally as well as it has multiple features added that helps us to not to think other tools.
> 
> **Inconvénients**: Phone App that is very easy to download and use. Sometimes i work remotely without having laptop and then i use Phone app to handle my work and connect with internal and external team and candidates.
> 
> It has been 2 years i am using Vonage and its a very great app and very easy to use for calling \& texting internationally.

-----

### "Vonage Contact Center Is Reliable and Easy to Use" — 5.0/5

> **Paul** | *8 décembre 2024* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: I am impressed by the amazing capabilities of Vonage Contact Center.
Vonage Contact Center is easy to use and reliable.
> 
> **Inconvénients**: I do not dislike Vonage Contact Center at all.
Vonage Contact Center has been exceptional.
> 
> The experience I have with Vonage Contact Center is exceptional.

-----

### "Great integration with Salesforce, but, not very user friendly and hard to manage" — 3.0/5

> **Mike** | *26 mai 2022* | Gestion de l'enseignement | Taux de recommandation : 4.0/10
> 
> **Avantages**: It can do so much with routing when integrated with Salesforce.  Very advanced features that are very useful
> 
> **Inconvénients**: It is not very user friendly and takes a lot of time to implement and make any changes.  It's hard to have managers own their own call centers and make any chances without the help of IT

-----

### "A great partner" — 5.0/5

> **Jesse** | *11 novembre 2019* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: The software is stable, easy to use and the support is amazing.
> 
> **Inconvénients**: There are a few basic reports that they are lacking and they need a better Supervisor Dashboard
> 
> We were having multiple problems with our previous vendor.  We made the decision to change to NVM and from the start this was an amazing tool for our agents.

-----

### "Expansion of current NVM to a new site" — 5.0/5

> **Jason** | *27 janvier 2017* | Taux de recommandation : 10.0/10
> 
> **Avantages**: Fast implementation
Great Support
Great training and a wealth of documentation online
Customizable
Easy to use and administer
Constantly being developed.
> 
> **Inconvénients**: Not seen any yet, though it may appear a bit dated visually.
> 
> We already had NVM at one of our global locations and needed a speedy implementation in a different country for our success team to support a new channel.  The NVM team got it implemented in days and the support and training was excellent.  We were fully up and running in no time and are making daily calls to customers and receiving support calls with no issues.  I highly recommend NVM and their professional and courteous team.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/104649/contactworld)

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