--- description: CallFire : qu'en pensent les utilisateurs ? Lisez les avis clients sur CallFire, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallFire - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des campagnes](/directory/30012/campaign-management/software) > [CallFire](/software/106571/callfire-cloud-call-center) # CallFire Canonical: https://www.capterra.lu/software/106571/callfire-cloud-call-center Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/106571/callfire-cloud-call-center?page=2) > Multipliez vos numérotations sortantes en important vos contacts en quelques minutes : CallFire connecte vos agents commerciaux à des leads en direct. > > Conclusion : 26 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CallFire ? Le système CallFire est adapté aux clients de toutes tailles. Le logiciel peut évoluer facilement pour répondre aux besoins d'une équipe de start-up lean ou stimuler l'efficacité des processus des grandes entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 26 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CallFire - **Pays**: Santa Monica, É.-U. - **Fondé**: 2004 ## Contexte commercial - **À partir de**: 599,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Automate d'appel - CTI (couplage téléphonie informatique) - Campagnes multiples - Centre d'appels entrants - Centre d'appels sortants - Enregistrement des appels - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des listes d'appels - IVR - Identification de l'appelant - Journalisation des appels - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Personnalisation de la voix - Prise en charge de plusieurs scripts - Rapports et analyses - Routage des appels - Saisie téléphonique - Scripts d'appel - Suivi des appels - Suivi des conversions - Suivi des mots-clés - Synthèse vocale - Tableau de bord - Transfert d’appel ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Gestion des campagnes](https://www.capterra.lu/directory/30012/campaign-management/software) ## Catégories connexes - [Gestion des campagnes](https://www.capterra.lu/directory/30012/campaign-management/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) - [Logiciels de télévente](https://www.capterra.lu/directory/30680/inside-sales/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) ## Logiciels similaires 1. [JustCall](https://www.capterra.lu/software/157853/justcall) — 4.1/5 (224 reviews) 2. [Five9](https://www.capterra.lu/software/132405/five9) — 4.2/5 (481 reviews) 3. [Ricochet360](https://www.capterra.lu/software/141932/ricochet) — 4.8/5 (82 reviews) 4. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (987 reviews) 5. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Avis ### "CallFire is an Effective & Affordable Solution" — 5.0/5 > **Amber** | *5 décembre 2018* | Internet | Taux de recommandation : 10.0/10 > > **Avantages**: - The voices for type-to-speech are pleasant, easy to understand - It's really affordable - The interface makes it easy to set up - Live transfer is extremely useful > > **Inconvénients**: - I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes. > > I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business. ----- ### "Callfire Review" — 4.0/5 > **Utilisateur vérifié** | *9 octobre 2018* | Services aux consommateurs | Taux de recommandation : 8.0/10 > > **Avantages**: I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues. > > **Inconvénients**: Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement. > > It has been a great help for my business to generate more revenue with better quality and low maintenance problems. ----- ### "Horrible support, and way too many calls dropped" — 1.0/5 > **David** | *24 mars 2022* | Automobile | Taux de recommandation : 0.0/10 > > **Avantages**: Interface is relatively easy to use. That's about it for now. IVR support is non-existent. > > **Inconvénients**: Customer support, which used to be decent, is now a form you fill out. The form you fill out goes into the ether. No response in email that form was received. Price is fairly expensive relative to Twilio. Call are being dropped 30% of the time. Despite our testing proof otherwise, they are blaming our phones for the issues. ----- ### "Use it all the time for my business" — 5.0/5 > **Utilisateur vérifié** | *22 février 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button > > **Inconvénients**: I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes > > great software\! ----- ### "Easy to use and feature rich, we've grown to absolutely love it." — 5.0/5 > **Utilisateur vérifié** | *7 mai 2018* > > **Avantages**: The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track \& update metrics, increasing our overall productivity quite quickly. > > **Inconvénients**: Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts \& promotions, along updates and notifications so easily, we were very pleased. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/106571/callfire-cloud-call-center?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/106571/callfire-cloud-call-center) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées