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Alloy Navigator est une solution réelle superbement conçue pour des clients réels, construite par des informaticiens réels comme vous.

En savoir plus sur Alloy Navigator

Avantages :

Email integration for alerts on new tickets and updates on existing tickets. Training that Alloy offers is well thought out and contains tons of information.

Inconvénients :

There is not enough sync customization that can be manipulated or adjusted for AD sync.

Alloy Navigator - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,6
Fonctionnalités
4,4
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,8/10

Alloy Navigator a reçu une note globale de 4,5 étoiles sur 5 d'après 60 avis d'utilisateurs publiés sur Capterra.

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Beth
Beth
Sr. Office Coordinator (É.-U.)
Utilisateur LinkedIn vérifié
Psychologie, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Game-changing system for Equipment and Property tracking

5,0 il y a 6 mois

Commentaires : Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is going to facilitate our future growth. It has already saved us time and prevented property loss. Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life.

Avantages :

The customization ability of Alloy is very impressive. We have not found anything that we have not been able to change so that it suits our needs. We are not even currently using Alloy to its fullest capacity yet and it has transformed workflows. Being able to track property and equipment to remote employees within the different categories is so helpful. I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive. The training we received saved so many missteps when we were setting up the system. I really felt prepared to go live. Of course, we have made changes since startup as we realized different views or categorizations of items would work better, and the system makes it easy to adjust. My favorite section is the Consumables section. I am finding more and more ways to use this section. I feel that once we integrate purchasing into our Alloy workflow, our data will be so invaluable.

Inconvénients :

The only real problem I've found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct that so I anticipate no problems in the future. There is a big learning curve with Alloy if you have not worked with a similar system. If you are new to Asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare you well. Some of the categorizations required with Category and Type are a little redundant. Especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us.

Doron
IT Manager (É.-U.)
Urbanisme et architecture, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Doron's Alloy Review

4,0 il y a 3 ans

Commentaires : Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.

Avantages :

Software is reliable, user friendly and you get the results quickly.

Inconvénients :

Some built-in features are limited and require alterations.

Jacob
IT Support Specialist (É.-U.)
Institutions religieuses, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alloy has a lot of useful features, but is not the easiest to use

4,0 il y a 9 mois

Avantages :

It has a lot of useful features such as the equipment lending library and the asset management features. I also like how users can send tickets in via the help desk portal which has made it easier for us to keep track of work orders.

Inconvénients :

Customer support used to be really good, but lately they haven't been. For example, when I would run into an issue, I would look it up in their knowledge base and they don't have what I am looking for. So, I would send in a help desk ticket and sometimes it would take days just to hear something back.

Réponse de l'équipe de Alloy Software

il y a 9 mois

Jacob, I'm very sorry you had a poor experience. I've tried to find any record of your interaction with Technical Support, but we've never had anyone by the name of Jacob B* contact Technical Support nor do we have any contact in our systems that match that name. Also, our average response time across all priorities is 2 hours so I'd very much like to hear more about your situation. Please feel free to provide me with your information. I am e-mailing you this response with my contact information. Thanks and again sorry you had a negative experience.

Audrey
IT Project Manager (Monaco)
Pétrole et énergies, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

An Outstanding ITSM Solution: Easy, All-in-one & Flexible!

5,0 il y a 7 mois

Commentaires : We were unhappy with our previous ITSM Solution. I was responsible for selecting and implementing a new solution.From start to finish, my experience with this tool has been excellent.The implementation process was pretty smooth, thanks to the tool's pre-configured setup. It ensured that we were ready to use it to its full potential right out of the box.One of the standout features of Alloy Navigator is its flexibility. It effortlessly adapts to our specific needs and requirements, allowing us to customize and tailor it to suit our desired workflow.Its stability and reliability have truly set it apart from other solutions and also the support provided by the AlloySoftware team. Their responsiveness and expertise have been instrumental in our successful implementation.I also appreciate the frequency of updates and releases. The team consistently works on enhancing the tool, rolling out new features, and improving existing functionalities. What’s even more commendable is their willingness to listen to customer feedback and suggestions. It’s evident that they value their customers' input, as they actively incorporate user suggestions into their updates. This customer-centric approach ensures that the tool remains relevant and continues to meet the evolving needs of its users.

Avantages :

The fact that it comes smartly pre-configured. Settings are very easy and flexible. Everything is Possible, and if it is not you can always do it with PowerShell, no limit!

Inconvénients :

The project Management side could be enhanced, also the Knowledge Management or the Document but they are less important in our activity

Eric
Eric
IT Support Specialist (É.-U.)
Utilisateur LinkedIn vérifié
, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alloy does the job

4,0 il y a 6 ans

Commentaires : The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Avantages :

- Alloy user portal and technician portals are easy to use - Runs quickly and smoothly - Easy to import users from AD - Email integration for alerts on new tickets and updates on existing tickets - Training that Alloy offers is well thought out and contains tons of information.

Inconvénients :

- Customer Support can take 1-3 days to get back to you - The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online. - If you want custom features added it is going to cost a decent chunk of money.

Réponse de l'équipe de Alloy Software

il y a 6 ans

Thanks for providing a review! We're happy you enjoy using our solution! I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one. For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base. The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help. Please reach out to us if you need anything and thank you for using our solution!

Jeff
Jeff
IT Director (É.-U.)
Utilisateur LinkedIn vérifié
Impression, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

If keeping track of everything is what you want, this product is for you! And I mean everything!

5,0 il y a 6 ans

Commentaires : Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

Avantages :

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Inconvénients :

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

Vitaliy
Vitaliy
Desktop Support Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Cabinet d'avocats, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Has good potential

4,0 il y a 5 ans

Commentaires : My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.

Avantages :

What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.

Inconvénients :

The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.

Réponse de l'équipe de Alloy Software

il y a 5 ans

Thanks for taking the time to review our product! Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt! Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with. We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it! Thanks for being part of the Alloy Software family!

Sarath
Sarath
IT Technical Support (Émirats arabes unis)
Utilisateur LinkedIn vérifié
Pétrole et énergies, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product, when it comes to IT Inventory & Asset Management.

5,0 l’année dernière

Avantages :

Our main objective on the job is to track down all the IT assets and Inventory for both deployed and Stock Items. Alloy Navigator does the job perfectly and gives reports as the department needs.Another interesting thing is that most of the areas of this product can be customized very easily according to the department's needs.Users can easily report an issue by using the self-service SSO portal.

Inconvénients :

The help section can be provided for the self-service portal.

Anthony
Systems Manager (Monaco)
Pétrole et énergies, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use ITSM software

4,0 il y a 7 mois

Avantages :

For help desk technicians this is a very easy to use app with lot of possibilities of customization. The asset inventory and configuration part is very useful and very simple to configure. It implements globally all ITIL framework concepts.

Inconvénients :

The notification part could be improved (text editing).

Simon
Simon
IT Technician (Suède)
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Powerful tool

5,0 il y a 9 mois

Commentaires : It's easier to work with clients and have all the relevant information available in one tool. Keeping track of the status of computers and software in one single pane of glas is great.

Avantages :

The amount of customization I found to be very useful. When working with tickets you can see all the right information at a single glance so you don't have to spend so much time looking for tick and customer information.

Inconvénients :

The UI can be overwhelming because of all the options presented, but after some time working in the tool and done the changes for my taste it's working fine.

Jörg
IT-Engineer (Suisse)
Gestion de l'enseignement, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alloy Navigator - our daily help - thank you!

5,0 il y a 4 ans

Commentaires : We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland).
We have been using Alloy Navigator as a ticketing system (incident, service request) for many years.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator.
We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.

Avantages :

All of our Service Requests, Incidents, Announcements and instructions for inquiries are centralized and can be linked as required. The purchasements of hardware, software and services can be managed centrally. If necessary, different permits can be configured as a condition prior to purchasements. Sub-tasks of Service Requests, incidents or projects can be managed clearly. If you want, adjustments to workflows, masks, etc. can also be made. Alloy Navigator's webinterface is very good, most or almost all of the work can be done in the web browser. This is really fantastic!

Inconvénients :

Alloy Navigator is very good software. I can't find anything that we can call a disadvantage.

Caroline
Program Analyst II (É.-U.)
Sécurité publique, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Extensible Incident Management, Asset Management, and Incident Workflow Management

5,0 il y a 3 ans

Commentaires : Our shop has been using this software for years because it has excellent value, with good customer support. We use the product everyday to manage our support desks, manage our hardware inventory, and provide a web interface to our agency users. We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff. Our clients also find the system fairly easy to use to submit tickets and interact with the technicians. There is always more we could be doing with this system. I am impressed with its capabilities and flexibility.

Avantages :

We have found Alloy to be highly customizable to meet our needs - we can track the life cycle of hardware assets, we can remotely manage machines directly from an incident case, we can link incidents and problems to the computers history, and and we can automate many simple and complicated tasks from resetting a password to requesting an RMA from a hardware vendor. I have used many other Enterprise IT incident management software products and this is still my software of choice.

Inconvénients :

The system is very powerful and with power comes complexity that requires training and understanding of how the underlying database interacts with the software in order to get the most out of the product. Understanding the hierarchy is important when setting up your service desks if you support more than one technical team. We have an IT Support Desk as well as a Facilities Support Desk, and a Supply Order Desk.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I love the product and it has helped us and our client streamline their support processes.

4,0 il y a 6 ans

Commentaires : providing an efficient service desk

Avantages :

There are many features, and they are entirely customisable. The out of the box features and set up is very useable from day 1. Support is great.

Inconvénients :

Programming is too simplistic and doesn't encourage code reuse - which leads to difficulty in long term maintenance. The agreement with Alloy suits an end customer, it doesn't cater for the needs of true resellers and service providers. Priced for larger organisation - difficult for small organisations to get started.

Réponse de l'équipe de Alloy Software

il y a 6 ans

Thanks for the kind words! We truly appreciate your loyalty to Alloy's products! We agree the functionality and price of our Enterprise edition is aligned with medium to large companies in mind. If you would like something more suitable for small to medium companies we'd suggest you take a look at our Express edition. Regarding workflow, the system is designed specifically for the purposes of reusing every piece of a process you design. You can design one form that is used in multiple workflows, or you can create a function with simplistic or extremely complex operations any process can take advantage of. A good example is the ability to request manager approval. There's a built-in function, no different than any function you can create, you can add to any workflow. That's as reusable as you get. I urge you to get in touch with us so we can show you. It will unlock some extremely powerful benefits for you and your customers.

Angela
Program Application Manager (É.-U.)
Santé, bien-être et fitness, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alloy for Service Requests and Change Requests

4,0 il y a 3 ans

Commentaires : I really like what I've used so far. It's a part of my daily work, and it makes everything fairly simple. I'd like to explore more of the available features within the application, and I'm really excited to see what else we can do!

Avantages :

Please keep in mind that I do not use all of the available features of this system. But I really like the features that I'm currently using. I spend nearly all of my time with tickets and Change Requests. Both features are easy to use, and help me track my work effectively. I love how easy it is to escalate tickets and CR's, create work orders, and communicate with my requestors directly within the tickets. My administrator has also created some very helpful reports and dashboards so I can track the work that my employees complete, and provide visibility to our Executive Leadership. We've even created an entire process surrounding our Change Advisory Board that streamlines the approval process for projects. It's wonderful.

Inconvénients :

It might just be me, but I find both the Activity and History tabs to be confusing / overwhelming at times. I wish there was a better way to quickly see what's happened with the ticket over time.

Marshall
Manager of Network Operations (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Support and Inventory Management Software

4,0 il y a 5 ans

Commentaires : Alloy keeps our technology department on task, and gives our company's users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it thanks to the scripting and automation it provides. The automation also helps us manage our inventory, by keeping up with computers and hardware in stock, on loan, etc. We send emails to users to remind them to return hardware they've borrowed, and we've created a process that will create a ticket if our stock of hardware or computers starts getting low. Monthly tasks such as access reviews and computer updates are tracked using tickets that are automatically created. This software is highly customizable, provided you've got the knowledge and imagination to write the scripts and workflow.

Avantages :

Our favorite part about the Alloy software is the scripting and automation it provides. You can have it create tickets or work orders automatically when certain conditions are met, such as a ticket to order more computers when stock is running low.

Inconvénients :

The scripting is a bit hard to understand if you don't come from a SQL background. However, Alloy's support team is excellent and has been able to help with every issue we've given them.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

We use Navigator for help desk ticket and asset management and have found it quite useful.

4,0 il y a 6 ans

Avantages :

From a help desk perspective, we appreciate being able to see trends in issues our users are experiencing as well as where the issues are coming from. It's quite easy to configure when linked to our AD and other global settings can be updated for multiple users en masse. I appreciate the flexibility in being able to create views of tickets that work for me, as do the other techs who respond to tickets.

Inconvénients :

Configuring reports and views is not the most user friendly but they've just released Navigator 8 which I believe makes this easier. No real complaints other than wish there were a Mac version as well.

Réponse de l'équipe de Alloy Software

il y a 6 ans

Thank you for your kind words! Just a quick note, if you need to use Alloy Navigator on a Mac, I recommend using the Tech Web Portal. This gives you full access to everything you need on any platform whether it be Windows, Mac, Linux or otherwise. In regards to report development, drop our Technical Support team a note and they'll point you towards some great tutorials. As we use the standards - Microsoft Report Builder and Crystal Reports - there are lots of solid resources available on the net to choose from. Thanks again for the review and for being our customer!

Mary
Supervisor of Corp IT Systems (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alloy Navigator

5,0 il y a 5 ans

Commentaires : Alloy Navigator has eliminated about 4 different spreadsheets that I used to use to track information. I now do this from one console and have set up reporting to assist with the management and tracking of that information.

Avantages :

It was super easy to get started and setup generally functionality. I have been able to quit using spreadsheets to track information and was able to import most of my spreadsheets directly into Alloy. I now tracks my Contract renewals for both hardware and software. I am tracking my software licensing and allocations. The library is very useful for us to track equipment that we have checked out to our end users and/or contracted trainers. We also have a scheduled inventory that continues to update with our latest information for all computers in our domain.

Inconvénients :

The admin section is a little cumbersome to maneuver, but has a lot of options there.

Daniel
Desktop Support Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Cabinet d'avocats, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alloy Navigator Experience

4,0 il y a 5 ans

Avantages :

What I like most about Alloy Navigator is the Library tree, we implemented this tool with our company laptops giving us the ability to track and list who we "loan" the laptop out to. We can also track when we push software updates on our machines. Knowledge base tree is another pro in my opinion, whenever im stuck with an issue I do a quick search in Knowledge base to see if any previous employees have come across the same problem before. This really helps me cut down on troubleshooting time and points me to the right direction on how to solve the problem.

Inconvénients :

So far my only Con I have with Allow Navigator is the ticketing system, I feel like users who have issues with something should have the ability to create a ticket from there end. We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.

Réponse de l'équipe de Alloy Software

il y a 5 ans

Thank you for your review! Our Self-Service Portal allows users full control over entering tickets with whatever information you'd want them to! You have complete control over their submission forms just as you do for the technician side, there's a Service Catalog, ability to check-out shared equipment, handle approvals and you can even make knowledge base articles public for the customers so instead of you finding the solution, your customers can do it themselves without having to submit a ticket! Of course if you'd like, you can have end users submit tickets via our e-mail too! Just setup the Mail Connector and you're good to go! Contact our services team if you have any questions!

Zahid
Lead Engineer (Émirats arabes unis)
Équipements publics, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Alloy navigator _review

4,0 il y a 2 ans

Commentaires : Good tool to manage your IT support, incidents, assets etc.

Avantages :

Excellent software, reliable application, I am using it since 10 years.

Inconvénients :

Support partners in UAE are not professional. I prefer online support.

Craig
Craig
Director Of Information Technology (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels de construction, 501–1.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A flexible product for any IT Department

5,0 il y a 6 ans

Commentaires : Asset tracking, ticket management, knowledge base articles and full asset library reservation system.

Avantages :

The straight forward approach for an all encompassing program is why we chose this product 13 years ago. We can accomplish our daily ticketing system, maintain a company equipment reservation program and inventory all company assets in one out of the box program. On top of that, the support team is always available to help and always responds in a timely manner to any question or request.

Inconvénients :

The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find.

Ron
Director of Information Technology (É.-U.)
Assurance, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product at a great price!

5,0 il y a 5 ans

Commentaires : We were looking for a solution to enhance our change management system. Alloy had all the components we were looking for and very happy with the product. In addition, we will also be upgrading our Helpdesk system and Asset management system using Alloy.

Avantages :

Alloy Navigator is the complete solution to manage IT services and assist in providing controls for changes in the technology environment. It was easy to install and the self service portal was easy to navigate. The best part of it was cost. We looked at several other products ranging from cost to functionality to find Alloy provided more for less!

Inconvénients :

Admin settings can be confusing but is organized well enough to navigate.

Scott
Network Administrator (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We've used the network inventory and it works great and the support has been top notch.

5,0 il y a 6 ans

Commentaires : We've used the network inventory to scan all PCs weekly and it lets me know if there are any changes going on with our hardware. We keep track of all of our maintenance history so we know the history of all of our hardware. We've done some software monitoring so we know what versions of software are being used.

Avantages :

I like the network inventory. It lets me know what is going on with our PC's and if anything is changing. I use ANX to input all of our service done on PCs so it's easy to find out the history of a PC

Inconvénients :

It takes a little time to get used to how to make modifications but the support has been great and will be looking into some training to be able to use more affectively.

Granville
IT Associate (É.-U.)
Urbanisme et architecture, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alloy Navigator - Marvelous tool for Network Inventory

5,0 il y a 3 ans

Commentaires : My experience overall with Alloy Navigator is been very good overall. The technical support are very courtesy, knowledgeable, and professional. The migration process to Alloy Navigator 8.1 was smooth and took a few minutes to complete.

Avantages :

The most impact about this software to view if workstation has out dated OS or C drive is low that will have issues with users capability to work. Another feature I like about Alloy software you can exclude devices that are not connected to the network.

Inconvénients :

The least thing I like about alloy software it's difficult to find the version of software on workstation i.e if a user looking for a specific software like Revit 2019 it will become difficult unless you have assistance from Alloy technical support.

Arnaud
IT CTO (Monaco)
Pétrole et énergies, 1.001–5.000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Fully functional ITSM out-of-the-box and highly customizable tool

5,0 il y a 3 ans

Commentaires : This tool is much more user-friendly and efficient than our previous ITSM tool

Avantages :

Out-of-the-box the tool can be used almost immediately. A lot of parameters are provided to suit your environment particularities. You can easily integrate your IT existing tools with API. You can purchase discovery tools in option. The tool can be customized very quickly and with efficiency. Customization could replace a lot of development hours. You can define your own actions, alerts, notifications and triggers.

Inconvénients :

International support could be improved. Multi-currency and multi-language need important customization to be implemented. Project management and Calendar have limited functionalities.

Mike
Mike
Helpdesk Technician (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels de construction, 501–1.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

My Honest Review of Alloy Navigator

4,0 il y a 6 ans

Avantages :

The best thing about Alloy Navigator is the customization. If there is something you want this software to do, it can probably do it.

Inconvénients :

What I care for least about Alloy Navigator are the UI and UX. There are so many menus that are buried within multiple layers of menus.

Réponse de l'équipe de Alloy Software

il y a 5 ans

Thanks so much for your review and for your company's loyalty of 14 years! I highly recommend you give the Technician's Web Portal a look. It's interface is really slick and will absolutely feel new and streamlined over the Windows client. If you have any questions about it, drop our services team a call!