--- description: Tessitura : qu'en pensent les utilisateurs ? Lisez les avis clients sur Tessitura, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tessitura - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Billetterie](/directory/30039/ticketing/software) > [Tessitura](/software/111612/tessitura-software) # Tessitura Canonical: https://www.capterra.lu/software/111612/tessitura-software Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/111612/tessitura-software?page=2) > Base de données cloud qui gère la billetterie, les collectes de fonds, les adhésions et le CRM. > > Conclusion : 36 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Tessitura ? Solution pour organismes à but non lucratif qui aide les moyennes et grandes organisations à gérer les admissions, les billets et les adhésions. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 36 Avis | | Simplicité | 3.2/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Tessitura Network - **Fondé**: 2001 ## Contexte commercial - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Danemark, Finlande, Irlande, Norvège, Nouvelle-Zélande, Royaume-Uni, Suède, États-Unis ## Fonctionnalités - Barcode/Ticket Scanning - Base de données de membres - Billetterie - Don récurrent - Dons par SMS - For Museums - Gestion de site web - Gestion des abonnements - Gestion des campagnes - Gestion des collectes de fonds - Gestion des contacts - Gestion des donateurs - Gestion des données client - Gestion des promesses de don - Gestion des promotions - Gestion des tâches - Importation et exportation de données - Logiciels d'expérience client - Rapports et analyses - Rapports et statistiques - Segmentation - Sièges réservés - Stockage de documents - Suivi des interactions - Tableau de bord d'activités ## Intégrations (21 au total) - ARTdynamix - Activity Stream - ArtifaxEvent - Attentive - BetterUnite - CampDoc - Cuseum - Dotdigital - Feathr - Ingresso - Kindsight - Loqate - Momentus Technologies - Prospero - Queue-it Virtual Waiting Room ... et 6 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Billetterie](https://www.capterra.lu/directory/30039/ticketing/software) ## Catégories connexes - [Billetterie](https://www.capterra.lu/directory/30039/ticketing/software) - [Logiciels de collecte de fonds](https://www.capterra.lu/directory/20047/fundraising/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [Logiciels pour ONG (organisation non gouvernementale)](https://www.capterra.lu/directory/30805/nonprofit/software) - [Logiciels pour musées](https://www.capterra.lu/directory/30745/museum/software) ## Logiciels similaires 1. [Fienta](https://www.capterra.lu/software/171132/fienta) — 4.8/5 (170 reviews) 2. [Eventbrite](https://www.capterra.lu/software/114949/eventbrite) — 4.6/5 (5756 reviews) 3. [Raklet](https://www.capterra.lu/software/148555/raklet) — 4.7/5 (92 reviews) 4. [CrowdChange](https://www.capterra.lu/software/198830/crowdchange) — 4.7/5 (75 reviews) 5. [Leap Patron Management](https://www.capterra.lu/software/118188/patronmanager-crm) — 4.5/5 (41 reviews) ## Avis ### "The Cadillac of CRM sytems" — 5.0/5 > **Shelley** | *9 février 2022* | Musées et institutions | Taux de recommandation : 10.0/10 > > **Avantages**: I like that Tessitura is a non-profit helping other non-profit organizations. They truly take feedback from end users and improve the software every year. The technical support and world-wide community support is amazing. Everyone is willing to share and help find best solution. Every department is able to work in the same system and get the full picture of each patron. It forces collaboration where silos existed in the past. Ticketing and Develoment folks will use it the most, Marketing some, Finance the least. Security features are robust and easy to manage as an administrator. > > **Inconvénients**: My current organization is in the middle of implementation. Because the system is so flexible there are times when there are no hard and fast rules of how to set up a process. Everyone uses it differently so that's good and bad. I wish it had facility management capabilities since so many non-profits rely on that for operations. > > I've used Tessitura for 20 years, in multiple organizations and found it to be user friendly. Reporting and analytics options have improved greatly over the last 5 years. Without knowing SQL I'm able to create custom visualizations for end users. ----- ### "Flexible and full featured software that can do almost anything if you are committed to the setup and work required." — 4.0/5 > **Mark** | *6 février 2024* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: Tessitura has been flexible and the solution we needed at the time we implemented to handle our complex admissions, membership and fundraising needs. Support is always helpful and typically quick to respond. I love having all data in a single location. > > **Inconvénients**: Product is very complex and many users are deterred by that. Tessitura is on the right track but a little slow in updating technologies to match other competitors. I feel like I spend a lot of time defending the software and it's functionality to our less technical end users. The cost is not insignificant, but has been worth it at this point for us. ----- ### "Terrible Software" — 1.0/5 > **Luke** | *4 novembre 2024* | Art/artisanat | Taux de recommandation : 0.0/10 > > **Avantages**: I like that this software would be impressive if you lived in the year 1990. I guess you could say I like that it has the most basic capability of storing information...the buck stops right about there > > **Inconvénients**: Pretty much everything. It is insanely expensive, and if you want to change anything to make it fit your needs they charge an arm and a leg. It crashes constantly, and there is no consistency in what you can copy/paste regarding donor information. It does not integrate with ANY other software, making it a virtually useless CRM for any modern company/nonprofit. Furthermore, when you are forced to change your login info every couple of months, it can't process the change, so you have to contact your administrator or call the Tess helpline, and they are generally condescending and act like you're dumb when the program doesn't work on your end. They've literally said "well, it should be working, so I don't know what you're doing..." and laughed. > > Negative. It is not worth it. I've worked on systems coded in-house by teams of 2-3 ppl with other companies that are way more cohesive and seamless and can integrate with other systems. Tess has entire teams at its disposal. There is no excuse for how terrible this software is. Due to reasons I won't get into here, our company can unfortunately not switch. ----- ### "A beast of a product" — 4.0/5 > **Utilisateur vérifié** | *25 juin 2019* | Musique | Taux de recommandation : 8.0/10 > > **Avantages**: It is so customisable, and does so much. There are facets for all areas of our organisation. > > **Inconvénients**: It is so customisable. This is an amazing feature, but comes with a lot of pitfalls and makes life challenging at upgrade time. > > Tessitura is at the heart of everything we do as an organisation. It holds our customer data, we use it to manage our ticketing and website offerings, to manage Direct Debits and donations, marketing, and much more. We could not function without it. ----- ### "Fantastic software with a bit of a learning curve" — 5.0/5 > **Joshua** | *18 février 2025* | Art/artisanat | Taux de recommandation : 10.0/10 > > **Avantages**: Tessitura is designed specifically for non-profit arts organizations and is consistently working to meet their specific needs. It has excellent flexibility and can be adapted for a wide variety of operational requirements. It also does a great job of consolidating data into one place to easily pull and analyze. > > **Inconvénients**: Because of the freedom and flexibility the system offers, it is less "user friendly" than some other systems. There is a somewhat steep learning curve for new users. > > I have worked in non-profit theatre for over 15 years and used several different systems. I have been using Tessitura for over 10 years now and have no desire to ever go back. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/111612/tessitura-software?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/111612/tessitura-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées