Avis clients sur FieldEdge

Note moyenne

  • Note globale
    4,3 /5
  • Facilité d'utilisation
    4,2 /5
  • Service client
    4,6 /5

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270 avis affichés

Devon B.
Chief Operating Officer
Eau/gaz/électricité, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 04/08/2020

"Great Customer Service"

Avantages: This product did not answer all of our answers, but FieldEdge was always willing to help! They made sure our needs and concerns were their needs and concerns. Their customer service is excellent!

Inconvénients: They are continually adding features so many features we needed at the beginning they did not have. They now do!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 04/08/2020
Haley D.
Office Manager
Construction, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 11/03/2020

"Great software for a smaller company & cost effective"

Commentaires: Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly.

Avantages: I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.

Inconvénients: Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.)

Réponse de l'éditeur

envoyé par FieldEdge le 26/03/2020

Hi Haley - A member of the Customer Success team will be in touch regarding your requests. We really appreciate you taking the time to share your feedback on FieldEdge!

  • Source de l'avis 
  • Publié le 11/03/2020
Todd H.
Salesman
Construction, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 23/02/2021

"Good and easy to use"

Commentaires: Great. Again only thing I disliked was crashing during mobile.

Avantages: Easy to use. Efficient and foreman’s seemed to like a lot. Only reason I changed software is due to company growth

Inconvénients: Freezes up a lot of crashes in middle of using without WiFi connections. Seems better for smaller companies

  • Source de l'avis 
  • Publié le 23/02/2021
Louis O.
President
Construction, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 04/05/2020

"Great Staff and Growing Platform"

Commentaires: Overall the team at Fieldedge is willing to work with you which is something you don't often find when working with a vendor. They are flexible, friendly and generally pleasant to work with, which helps make up for some of what the service may lack. There are plenty of options out there but if you're looking for a partner instead of a rigid behemoth, Fieldedge is a great choice.

Avantages: The system is relatively simple to use and the support staff is almost always fantastic to work with. Grace, my CSM is practically a member of our team and goes way above and beyond to help us with anything we need. She's a big part of the reason why we're still with this system.

Inconvénients: Reporting leaves a lot to be desired, and overall, the system needs polishing along with a heavier, more focused approach to developing from the end user's needs. I feel like they'd gain 10x the insight into how to measurably improve the product if they spent some time with a company who uses it regularly.

Réponse de l'éditeur

envoyé par FieldEdge le 05/05/2020

We really appreciate you taking the time out of your day to share your thoughts with us, Louis! We are continually working on enhancements to our software and take all feedback into consideration. We'll be sure to pass all of your comments along to the appropriate teams :) Looking forward to continuing to support your business in any way we can.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 04/05/2020
Utilisateur vérifié
Owner
Construction, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 22/11/2019

"FieldEdge great for small to medium sized companies"

Commentaires: Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.

Avantages: Ease of learning curve on basic functions was very manageable
scheduling is straightforward and can be accomplished with a few simple clicks
researching a customers history is an integrated tool and very easy to navigate

Inconvénients: Overall the software seems a bit dated
some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers.

Réponse de l'éditeur

envoyé par FieldEdge le 04/12/2019

Thank you for providing your feedback, we always appreciate our customers letting us know how we can further help them! If you contact your Customer Success Manager they will be more than happy help you troubleshoot this issue.

  • Source de l'avis 
  • Publié le 22/11/2019
Erin S.
Director of Business Operations
Services aux consommateurs, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/01/2020

"FieldEdge transformed our business"

Commentaires: Since day 1, working with FieldEdge has been a delight. Every person we have encountered has been positive, knowledgable and helpful.

Avantages: The ability to manage the entire customer experience from lead to invoice all the way into quickbooks has streamlined our workflow and allowed us to take on significantly more work. Our success manager and the tech support teams are phenomenal.

Inconvénients: The software is still lacking some features to be able to manage larger more complex quotes and project management.

Réponse de l'éditeur

envoyé par FieldEdge le 15/01/2020

Thank you so much for your kind words, Erin. We really appreciate you taking the time to share your FieldEdge experience with us.

  • Source de l'avis 
  • Publié le 13/01/2020
David G.
Parts, Products, & Services Manager
Équipements publics, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 16/01/2020

"Wonderful Software!"

Commentaires: We have become more more efficient using this software. The people at FieldEdge are incredible and very, very helpful.

Avantages: Ease of use, tracking ability, reporting, integration with Quickbooks

Inconvénients: Connector between FieldEdge and Quickbooks

Réponse de l'éditeur

envoyé par FieldEdge le 17/01/2020

David - We love hearing that FieldEdge helps you become more efficient! Thanks so much for taking the time to share your feedback on our product and teams.

  • Source de l'avis 
  • Publié le 16/01/2020
Emmett L.
Ops. Manager
Construction, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 19/08/2020

"Good Software"

Avantages: -Easy invoicing
-Easy item search
-a lot of compatible software for CRM, Accounting software,tracking, etc.
-Simplistic

Inconvénients: -Can be finicky after an update.
- Jobs feature could be improved it doesn't track cost like we would like it to.
-Can't place stock orders. All PO's have to be connected to a customer.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 19/08/2020
Matthew T.
Manager
Construction, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    2 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    1 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 27/07/2020

"Not Impressed at All"

Commentaires: Not impressed at all

Avantages: If you are week on computers and just need a super simplistic software to schedule a couple of guys then this software will probably be alright for you.

Inconvénients: The lay-out of this software in the desktop and mobile environment isn't that good. This software also wants a lead technician on every job. There fore if you schedule a helper and you accidentally close your work order before he does, it locks the helper out of the work order. Whomever built this software probably wasn't involved in the air conditioning trade or for that matter just running a service type of business. I'm not impressed at all.

  • Source de l'avis 
  • Publié le 27/07/2020
Mark P.
Vice President
Construction, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 23/07/2020

"Field Edge Review"

Commentaires: Overall Field Edge has worked great for us over the last 2 years. I've recommended it to several colleagues in the service business. While no software is a perfect fit for all companies, FE is always listening to the users and making improvements.

Avantages: FE was the easiest software implementation we've done in 35 years. (We were coming over from Wintac) Customer support is top notch and my reps are super responsive. Constant updates and improvements. There is an "idea board" where members can post features/tweaks they would like and all members can vote on the idea. Mobile app is intuitive and user friendly.

Inconvénients: Reporting is a weak area. Would also like to see some options to custom how the data, and how much data, is shown for customers and inventory.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 23/07/2020
Christina O.
Owner
Sécurité et enquêtes, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 19/08/2020

"Great Customer Service"

Commentaires: I heard about FieldEdge from a fellow locksmith. Based off of his recommendation along with another locksmith, we decided to jump in and try it. It's a process (as with any large install) to get everything set up, but I have to say that the customer support has been excellent. [SENSITIVE CONTENT HIDDEN] responds to any questions I may have immediately with often a follow up to make sure things are running smoothly. I have also used their online chat service for small questions with great results. Even small companies could benefit from a dispatching software like FieldEdge. As a business owner, there is piece of mind knowing that ALL of your jobs are getting billed properly. FE is pretty robust and can pretty much do anything you want it to do, but we primarily just use it for dispatching and billing.

Avantages: Really great customer service.
Knowing that all jobs have been properly billed.
Not having to hand enter hand written invoices any longer.
Techs are able to type in notes on a job that we can go back and quickly read.
Dispatch can easily find customer history.

Inconvénients: You can't quickly add a sales tax rate. It's a process that you have to do from QuickBooks.
You can't easily add notes onto the invoice from F/E. My work around is to finalize and save to QBs then add any notes.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 19/08/2020
Dustin M.
Supervisor
Élevage, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 04/08/2020

"Top notch customer service behind a good product"

Commentaires: Being in the service industry we understand the importance of customer service, these guys are second to none in this category and it's what really makes them shine.

Avantages: The ability to organized customer data in fine detail.

Inconvénients: Mobil side has a few bugs from time to time but never had an issue the FE staff wasn't willing to help with/resolve in a more than timely manor.

  • Source de l'avis 
  • Publié le 04/08/2020
Kelley H.
Office Assistant
Services aux consommateurs, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 15/01/2020

"FieldEdge is a great tool!"

Commentaires: We have decreased the time we are waiting to be paid and reduced our overall outstanding invoices. We have increased productivity, reduced costs, and are now tracking jobs.

Avantages: As a user who started at my company after FieldEdge was already in place, I can honestly say that FieldEdge was very easy to learn. It is user friendly and the basics can be picked up very quickly. For the more seasoned user, it has more intricate features & applications that you can utilize for your specific needs. Our technicians invoice & collect in the field and with the Quickbooks integration, it helps keep our outstanding invoices to a minimum. FieldEdge provides a live chat feature, which is a great tool. The Reps are very friendly and knowledgeable and super quick to respond! Each user can customize their settings to maximize the ease of use. For instance, I like to have my service tech dispatch board as my default since I am managing that board more closely than my estimator, apprentice or office boards. You can easily toggle between them but it is great to have just the ones I need on top. You can assign priority flags to calls to give quick at-a-glance visual markers. This is great when we have calls that can be interchanged between techs with the same skill sets, which can also be assigned in FieldEdge. The Do Not Service feature is another great tool that has allowed us to prevent accidental scheduling on accounts that we do not wish to service. All in all, it is a great tool that can be as simple or complex as you want it to be.

Inconvénients: We have had a few instances over the past year with the software being down, but frankly, at least 2 of those times it was a Microsoft issue, not specially FieldEdge. There are times that FieldEdge runs slowly, but for the most part, it is a stable platform. We have had a couple issues with licensing error messages when trying to add additional uses on our account, but they were quickly resolved and corrected with a call in to the team.

Réponse de l'éditeur

envoyé par FieldEdge le 17/01/2020

Thanks for the wonderful review, Kelley! We are so glad to hear that you are enjoying many aspects of the software, along with the range of support resources that are available to you. We are lucky to have customers like you!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 15/01/2020
Tyler H.
General Manager
Construction, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 16/03/2019

"Constantly Improving & Great Customer Support"

Avantages: Customer support is very quick & thorough. There is a chat feature integrated with the software for customer support issues. It automatically creates recurring service work orders, which is nice. You can flag customer accounts as do not service, which disables your other users from scheduling work orders for those customers - this is a new feature that is going to save us thousands in unpaid bills by customers who do not pay their bills. We tried putting them on our own lists, but they sometimes still slip through the cracks. It has phone integration, which not only records calls but also has the ability to track lead sources. I can print pick lists every morning, so I can ensure my techs are fully stocked at the beginning of every day.

Inconvénients: It can be kind of slow at times, although it seems to work well for the most part. In the year I've used it, we've been locked of the system for 24 hours 2-3 times. This was incredibly frustrating, and it would have been detrimental had we print paper copies of every work order. A paperless way to proactively anticipate this problem is to just download a list of pending work orders at the end of each day & to keep a list of your customers in excel or google sheets, so you can access phone numbers and addresses. It is also more geared towards flat rate pricing, which I admit is more attractive for residential customers. With commercial customers (the bulk of mine being restaurants), I could lose some of my best customers if I switched to flat rate pricing. We track our labor from the time of dispatch until the the work order is completed. If our techs look on FE to see how much time they've spent on a job, they only see the time working - not the time traveling. I've had several jobs go underpriced because a tech forgets goes by the time they see on the software.

Réponse de l'éditeur

envoyé par FieldEdge le 24/04/2019

Thank you for taking the time to share your thoughts with us, Tyler! We are happy to know you are utilizing the newer 'Do Not Service' feature and have found it to be a time saver, along with the other functionality you enjoy. We also understand the frustration you experienced on those occasions, and are continuously working to make improvements to our software as you alluded to. We are proud of the enhancements we have made to the stability and reliability of our platform in recent months. We appreciate your partnership and look forward to continuing to work together.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 16/03/2019
John B.
Pesident, Owner
Eau/gaz/électricité, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 10/04/2017

"17 Happy Years of growth and prosperity with dESCO !!!"

Commentaires: Our business has grown from 2 trucks to 10 since we first installed dESCO. We now have 10 times the business and the software has grown right along with us. It does so much more now than then and has continued to improve. With out it I could not manage my business. dESCO keeps track of jobs, quotes, invoicing even out inventory. If you are a small business running lean, making every minute count this is the software you need. I do not think I would be where I am today with out it. By nature I am unorganized, having everything in one place in one program is the way to go if that describes you. John

Avantages: The amount of information you have at your fingertips. Jobs, scheduling, quotes, orders, and Customer information. Customer information is key to service knowing what they have done in the past including payment history, and buying habits. Keeping records under the documents tab means not more filing cabinets. Sales reports and receivables reports makes keeping an eye on cash flow easy.

Inconvénients: There is a steep learning curve. Because it does so much there is a lot to learn. This is a big program, that covers a lot of areas.

Réponse de l'éditeur

envoyé par dESCO le 10/04/2017

John, it has always been a privilege for us to see your many successes through the years. Thanks so much for taking the time to say why ESC has been such a great fit for you, and for your many years of loyalty. As we look to the bright future, you can continue to count on us to be of service to you.

  • Source de l'avis 
  • Publié le 10/04/2017
Stephanie M.
Office Manager
Construction, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 08/02/2017

"Field Edge is the Answer!!!"

Commentaires: Without a doubt, Field Edge has been the solution our company has been seeking for many years. A cloud-based software that integrates with quickbooks is what we were looking for. This isn't 90's anymore and our company likes to be ahead of the curve so the "DOS" based dispatching software wasn't even an option. We were looking for a dispatching program that would allow for the technicians to invoice in the field in real time and streamlines the billing process. Field Edge has given that to our company and so much more. We no longer have to decipher handwriting, or manually enter in work orders. The office finalizes the invoices or follows up with getting it completed if a return visit is necessary. Quotes are given to our customers while onsite which lowers the chance of the customer getting another quote and lowers the chance of them changing their mind. We also can keep track of customers with agreements, and dispatch routine routes and bill all in a timely manner. There are also GPS and CC Processing integrations which are helpful.

Avantages: Quickbooks Integration, Cloud Based, All Inclusive CSR Software, TIME SAVER (at least 1 Hour a Day), Real Time invoicing in the field, Agreement fields, Phone Line integration for marketing tracking, Works on Andriod and I Phone.

Inconvénients: The onboarding process is lengthy if your company is organized the process will be smoother than that of a disorganized company. But let's face it if you're looking for a CSR program you know you have to be organized or get organized to be a successful business. The database has to be set up in an organized fashion and even though onboarding is a process it's for a good reason and in the end, you will be thankful all the work you put into it. The system you build will only function as well as you build it. The onboarding team will build it for you, you just have to get them the information they need!

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 08/02/2017
Lisa C.
Office Administration
Vente en gros, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 21/11/2019

"Integrates with Quickbooks"

Commentaires: Overall, we have loved the software. There is another one that we like better but being a small company we could not afford it.

Avantages: We like having everything electronic for service calls instead of paper. We like having the customers equipment listed in one place and service history available to the service tech in the field. Service tech can add equipment and pictures as needed. Dispatch log lets you know what service work is needed each week.

Inconvénients: Does not have 2 way communication with Quickbooks. Can only add parts in fieldedge but have to create purchase order in Quickbooks. We used advanced inventory with Quickbooks with site and bin location for each part. Service Tech can only see that we have part - he doesn't know if its in the warehouse, on his truck or another location. Seems old school in setup - with today's technology looks like it would be more flexible.

Réponse de l'éditeur

envoyé par FieldEdge le 04/12/2019

Hi Lisa! Thank you for providing your feedback! Your Customer Success Manager will be in contact with you soon to help you with this QuickBooks issue.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 21/11/2019