--- description: FieldEdge : qu'en pensent les utilisateurs ? Lisez les avis clients sur FieldEdge, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: FieldEdge - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'affectation du personnel](/directory/30059/service-dispatch/software) > [FieldEdge](/software/111740/fieldedge) # FieldEdge Canonical: https://www.capterra.lu/software/111740/fieldedge Page : 1/14\ Suivant: [Page suivante](https://www.capterra.lu/software/111740/fieldedge?page=2) > Le logiciel idéal pour gérer l'ensemble de votre entreprise : FieldEdge vous aide à gagner du temps et à gagner plus d'argent \! > > Conclusion : 306 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise FieldEdge ? FieldEdge propose un logiciel pour interventions disponible à un prix avantageux et accompagné d'un support client haut de gamme. Découvrez pourquoi FieldEdge est le partenaire de confiance des fournisseurs de services CVC et de plomberie depuis plus de 35 ans. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 306 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Xplor Technologies - **Pays**: Atlanta, É.-U. - **Fondé**: 2009 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Application mobile - Base de données de clients - Base de données de contacts - Base de données des coûts - Coût des tâches - Devis - Estimation des coûts - Facturation - GPS - Gestion des clients - Gestion des contrats/licences - Gestion des expéditions - Gestion des factures - Gestion des ordres de travail - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Historique des services - Intégration QuickBooks - Logiciels d'expérience client - Maintenance préventive - Paiements électroniques - Planification - Planification de la maintenance - Pour sous-traitants en commerce/électr. industrielle - Rapports et statistiques - Real-Time Updates - Recouvrement des paiements sur le terrain - Routage - Signature électronique - Stockage de documents - Suivi des tâches - Suivi des équipements - Suivi du temps - Suivi du temps en ligne - Third-Party Integrations - Traitement des paiements ## Intégrations (15 au total) - BrandBot - Broadly - Customer Lobby - Dispatch - Docusign - HVACBizPro - Mailchimp - Podium - QuickBooks Desktop - QuickBooks Online - ReviewBuzz - Sage Intacct - Twilio - Xplor Pay - pulseM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels d'affectation du personnel](https://www.capterra.lu/directory/30059/service-dispatch/software) ## Catégories connexes - [Logiciels d'affectation du personnel](https://www.capterra.lu/directory/30059/service-dispatch/software) - [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software) - [Logiciels pour plombiers](https://www.capterra.lu/directory/30107/hvac/software) - [Logiciels pour plombiers](https://www.capterra.lu/directory/30673/plumbing/software) - [Logiciels pour volets roulants et portes de garage automatiques](https://www.capterra.lu/directory/31415/garage-door/software) ## Logiciels similaires 1. [FieldPulse](https://www.capterra.lu/software/153475/fieldpulse) — 4.6/5 (411 reviews) 2. [ServiceTitan](https://www.capterra.lu/software/150053/servicetitan) — 4.3/5 (325 reviews) 3. [BuildOps](https://www.capterra.lu/software/194155/buildops) — 4.5/5 (151 reviews) 4. [Jobber](https://www.capterra.lu/software/127994/jobber) — 4.6/5 (1420 reviews) 5. [Service Fusion](https://www.capterra.lu/software/135788/service-fusion) — 4.3/5 (290 reviews) ## Avis ### "Very good tool for support management" — 4.0/5 > **Utilisateur vérifié** | *6 avril 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: It was less than 6 months knowing this tool, but the intuitive features, not having to make calls to receive attention, is very practical. > > **Inconvénients**: There are not many negative things to say about the software, however the learning curve with many options is a bit pronounced. > > I highly recommend the program, especially for the support that is very good ----- ### "Helps manage, organize, and grow your service business." — 5.0/5 > **Dan** | *14 avril 2021* | Logiciels de construction | Taux de recommandation : 9.0/10 > > **Avantages**: FieldEdge has been instrumental in helping our business automate so many of the daily tasks of operating our service business. From tracking how marketing works, setting up new service calls through our dispatcher, informing our techs where and when they need to be at jobs, invoicing, quoting, historical work completed, and even uploading photos. By in large, FieldEdge has the service process covered and help companies that use it, become better at communicating with customers, employees, and management. I have been impressed with most every feature that they offer. The one feature which I think has helped us grow the most is the use of packages. A package is a grouping of items that are typically sold together. These packages have the individual items used to create the package as invisible to the consumer and a blank freeform data field to explain what the package is. The use of packages has grown our average sales ticket and improved the efficiency of our technicians. Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two. From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together. > > **Inconvénients**: Can't really think of any major cons. There are some "Wish-List" items which I have for fine tuning the software, but they are minor disadvantages. One such example is the history of customer interactions. It is visible on the mobile application, but it isn't easily viewed. For example, it may say that we had an invoices in May 2016, September 2017, February 2019, and July 2020. To find if a customer purchased a widget from us, we have to review each invoice to "hunt" for the widget and when or if it was sold by us. > > I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well. Although implementation took some time and we still are improving our data set, we are glad that we selected to use FieldEdge as our SMS (Service Management Software). It truly brought our company from where we were to the next level. We are now a more consistent, more efficient, and more profitable company. If you do select FieldEdge to help your company, my one piece of sage advice is to spend time building out your pricebook for your Field Service Technicians. Adding photos, detailed descriptions, and the like will help them select the right part for the job and help you make sure you are billing the customer for the right part,.....etc.... etc.... ----- ### "FieldEdge: A Fair Review" — 3.0/5 > **David** | *4 avril 2025* | Logiciels de construction | Taux de recommandation : 7.0/10 > > **Avantages**: Compared to other CRMs, it's okay. It does what it is designed to do. > > **Inconvénients**: A lot less intuitive than say, ServiceTitan. > > It was alright, getting data was kind of a pain, but that honestly could be the company that was entering the data. The old "Garbage In, Garbage Out" thing. ----- ### "Highly customizable - Field Edge, hands down, is the best out there" — 5.0/5 > **Irene** | *13 avril 2022* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division > > **Inconvénients**: It would be useful if the reports could be generated in all formats > > Excellent. I could not ask for better customer service. Specifically, \[SENSITIVE CONTENT\] our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team. ----- ### "Great software for a smaller company & cost effective" — 4.0/5 > **Haley** | *11 mars 2020* | Logiciels de construction | Taux de recommandation : 7.0/10 > > **Avantages**: I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself. > > **Inconvénients**: Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted \& the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation \& reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.) > > Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly. ----- Page : 1/14\ Suivant: [Page suivante](https://www.capterra.lu/software/111740/fieldedge?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/111740/fieldedge) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées