--- description: Avaya UCaaS : qu'en pensent les utilisateurs ? Lisez les avis clients sur Avaya UCaaS, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Avaya UCaaS - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [Avaya UCaaS](/software/1174/crm-central) # Avaya UCaaS Canonical: https://www.capterra.lu/software/1174/crm-central Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/1174/crm-central?page=2) > Avaya IX Contact Center permet de créer des connexions naturelles, qu'elles soient humaines ou numériques, sur tous les canaux de communication. > > Conclusion : 91 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Avaya UCaaS ? Conçue pour rationaliser l'interaction client, la plateforme Avaya Aura est une suite de produits qui fonctionnent ensemble, afin de faciliter le support client et de signaler les données pertinentes en vue d'améliorer le service client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 91 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Avaya ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Chat en temps réel - Chat et messagerie - Communication multicanal - Enregistrement des appels - Gestion des contacts - Gestion des e-mails - Gestion du personnel - IVR - Interface d'agent - Outils de collaboration - Partage des fichiers - Rapports et analyses - Routage automatisé - Routage des appels ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) - [Communications unifiées](https://www.capterra.lu/directory/31035/unified-communications/software) - [Logiciels de numérotation automatique](https://www.capterra.lu/directory/30999/auto-dialer/software) - [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (865 reviews) 2. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Readymode](https://www.capterra.lu/software/136728/readymode) — 4.6/5 (142 reviews) ## Avis ### "All-In-One Com Hub for Any Business Size" — 4.0/5 > **Matthew** | *28 avril 2023* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: The Avaya system is really two parts for us: a fully customizable phone and the content hub. The phone is decked out with a long caller ID list and includes options to change out ring back tones, caller tones, and voice mail recordings. The hub is packed with amazing options such as faxing from the computer, internal instant messaging, screen share, and web meeting access. With Avaya my company has been able to save costs by reducing third-party services for web meetings and screen sharing. > > **Inconvénients**: Call quality can really be hit or miss, which might be the program or it might be our internet connections. Poor quality comes in the form of audible clicks, pops, voice distortion, or ultimately dropped calls. > > Beyond the occasional frustrating poor audio quality on phone calls, the overall system has been fantastic for company communications. Employees can forward calls to their cells if they work from home, meaning a call is never missed. The web meeting option helped us consolidate other services into Avaya and the instant messaging is a great time-saver between departments. ----- ### "Avaya Phone System" — 4.0/5 > **Laura** | *29 décembre 2025* | Assurance | Taux de recommandation : 7.0/10 > > **Avantages**: Call history, setting up queues, and ease of use. The call quality is good, and the transcription of voicemails is generally pretty accurate > > **Inconvénients**: Updates are required and it's not seem less. Wish there was an easier way to import client names and number. Text features would like to be able to save/see both sides of the conversations when loading into broker management system. ----- ### "Innovate Avaya" — 3.0/5 > **Gopa** | *2 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 3.0/10 > > **Avantages**: Avaya is a legacy product, it is easy to use and has been in Business processes for a really long time. It has been a stable, cheaper than other same kind of products and a go to product for a lot of companies. > > **Inconvénients**: Avaya needs to be upgraded. It has to incorporate the cloud and other innovative techs. The lack of innovation is actually creating a gap and bringing in other products. > > As said it is a legacy and very easy to use product. Easy to train and learn. Avaya's this feature is also its con. I have trained people on Avaya for more than 15 years. ----- ### "Reliable UCaaS with Room for Modernization" — 5.0/5 > **Prince** | *18 septembre 2025* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: I like its reliable call quality and how smoothly it integrates voice, video, and messaging into one platform. > > **Inconvénients**: Some of the features feel a bit outdated and slow, and the interface could be more modern and user-friendly. > > Overall, my experience with Avaya UCaaS has been good, it delivers dependable communication and collaboration, though the interface and features could use some modernization. ----- ### "Let’s talk about Avaya" — 4.0/5 > **Crystal** | *26 septembre 2024* | Assurance | Taux de recommandation : 9.0/10 > > **Avantages**: The multiple line feature makes transferring our conferencing calls seamless. I also love the ability for shortcuts such as speed dials, contacts, and quick access to all calls for the day. > > **Inconvénients**: The dropped connection at night time gets a little irky. Sometimes the calls drop completely or won’t transfer/conference over. > > Avaya is like the little sister you never knew you needed. She’s a little annoying sometimes, but dependable when you need her most. Avaya is my go to for call connections. ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/1174/crm-central?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/1174/crm-central) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées