amoCRM

Avis clients sur amoCRM

par QSOFT

Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

Publié le 12/02/2018
Brian møller J.
CEO & Founder
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for. It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.

Avantages: I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity. I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute.
There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface.
And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company.
I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit. I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.

Inconvénients: Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

It Is For You

Publié le 04/10/2019
Ahmed F.
student
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I at long last have the required device to give my client care as I wanted. I can at last right the long procedures into explicit advances and see where the precise improvement is required for the outcomes we go for. It has a reasonable arrangement and simple of access for all workers to team up on. This advantages the understudy correspondence and makes an authoritative undertaking a happy task and euphoric as opposed to depleting and confused.

Avantages: I deal with a great deal of records for various customers. Since we can't pick our records and are alloted to assigned customers, we have to realize how to manage individuals. Each customer is extraordinary and interesting, which means you need to adjust to their style and needs. I really depend on amoCRM for getting client data, utilizing internet based life the executives highlights and progress following. This product empowers me to dispatch a battle and increase leads. This product enables me to discuss adequately with my customers and keeps me directly on track with what steps to take.

Inconvénients: Engineers ought to refine the interface, make it progressively others conscious: expel pointless apparatuses from the principle menu, disentangle joining records to cards.

Réponse de l'éditeur

envoyé par QSOFT le 15/10/2019

Hey Ahmed,

Thanks for your feedback!

The platform supports working with popular social networks

Publié le 23/12/2019
Sylvie G.
Directeur Général
Services financiers, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I work in a large bank, we have many sales channels. We maintain accounts on social networks, so it was important for us that the platform support integration with them. AmoCRM was just what we needed. With its help, we track information from Facebook, Twitter, Linkedin and Instagram.

Inconvénients: Developers often release updates. It may seem to some that this is great. But for users, amoCRM is a real nightmare. It is not possible to use the platform during updates. All modules at best start to slow down, and at worst they just stop working.

Great Automated Platform

Publié le 26/11/2019
Dasha S.
QA Manager
Logiciels, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: AmoCRM has features to track and increase sales. There you can track tasks and transactions, conduct analytics and create detailed reports. The platform is ideally suited for small business tasks with a small budget for the implementation of a CRM system.

Inconvénients: IP-telephony works only through the widget, it is inconvenient. I also noticed that the platform API sometimes gives an error when trying to collect information on tasks and deals.

Not very intuitive software

Publié le 29/10/2019
Nikolay R.
Owner
Services aux consommateurs, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3/5
Facilité d'utilisation
3/5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: You need to manage it full time. It doesnt refresh well, emails are delayed. Basically, it's not flexible enough.

Avantages: It does keep track of my customers. It does email the reports well. I can automate some features, even if they are not really set up well.

Inconvénients: It's not intuitive at all. It's very slow and it's hard to import/export clients DB, and it's not really easy to clean it up. The work flow really needs to be explained better somehow.

Great storage solution

Publié le 19/05/2019
Anastasia Z.
UI/UX Designer
Banque, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I work as a web application developer and use the platform mainly for communication with colleagues and for accessing various documents of our company. If the platform is viewed as cloud storage, then amoCRM is the perfect solution. Using the platform, you can save on third-party storage.

Inconvénients: Developers should refine the interface, make it more humane: remove unnecessary tools from the main menu, simplify attaching files to cards.

Réponse de l'éditeur

envoyé par QSOFT le 22/05/2019

Hi, Anastasia,

Thanks for your feedback!

It's awesome that you found amoCRM a perfect storage solution as well as a good tool for internal communication. As it's not an ordinary use case for our product, we'd love to make a short interview with your company representative. If there's an opportunity to do that, please, contact our marketing specialist at [email protected]

Thanks for your comment regarding the product's interface. We'll work more on making it as convenient as possible.

Needs to be fixed

Publié le 22/05/2019
Felix G.
Managing Partner
Logiciels, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Very well allows you to track sales funnels. The ability to import and export data to Google Analytics is available. It integrates well with several chat platforms and works on my mobile phone.

Inconvénients: Periodically, the system fails, during which I can not get into your personal account. The initial setup was too complicated, and I had to take the help of experts.

Réponse de l'éditeur

envoyé par QSOFT le 28/05/2019

Hey Felix,

Thanks for your sincere feedback!

We work a lot on the variety of integrations we provide our users with. Especially, on the messenger integrations as they will be the major sales channel in the coming years! We're glad these features work fine for you.

We strive to prevent system breakdowns and will continue to do so for you!

More easy CRM is not yet invented

Publié le 23/05/2019
Melania D.
HR Business Partner
Produits pharmaceutiques, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I adore amoCRM for its minimalist design and ease of management. All sections have a filter and a convenient task list, and for analytics, you can create sales funnel reports and summary reports.

Inconvénients: In amoCRM it would be nice to add tools for grouping tasks and creating subtasks. Now it can be done with the help of tags, but it would be more convenient to use the built-in tool.

Réponse de l'éditeur

envoyé par QSOFT le 28/05/2019

Hey Melania,

We're grateful you left your feedback here!

We are super-proud you found amoCRM multi-functional and convenient!

We'll explore your idea on the tasks management and see how we can make it more comfortable for you.

Thanks again!

Very simple and useful

Publié le 16/12/2015
Павел С.
Télécommunications
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
4/5
Note globale
5/5
Facilité d'utilisation
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix

Commentaires: I could see in amoCRM the ease and simplicity in working process.
This CRM system will be the most efficient for the sales dept, because it has some special functions: scheduler , integration with telephony, integration mail to the site.
If you would like to personalize your system just use API integration - it is the most simple method.
I can manage my sales from all over the world by using mobile app. It is user-friendly and convenient.
One of important factors to choose amoCRM for increasing number of your leads and amplification your sales managers is its attractive price.
If you have lack of functionality, you can use widgets, located in the settings menu.
I prefer amoCRM to all other CRM systems for small and medium segments of business.

Avantages: Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.

Inconvénients: Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales

Réponse de l'éditeur

envoyé par QSOFT LLC le 18/12/2015

Mr. Senin! Thank you for your review!
We try to be the best for you.

Publié le 12/04/2016
Edson Z.
Webmaster
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
3/5
Note globale
3/5
Facilité d'utilisation
Fonctionnalités
5/5
Support client
3/5
Rapport qualité-prix

amoCRM Allows me to Effectively Communicate With Customers

Publié le 26/10/2018
Utilisateur vérifié
Account Manager
Marketing et publicité, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Definitely try it out for yourself, great program!

Avantages: I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.

Inconvénients: Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job.
Not technically a con, but it feels a bit crowded.

Excel vs amoCRM

Publié le 16/12/2015
Алексей М.
Services et technologies de l'information
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
5/5
Facilité d'utilisation
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix

Commentaires: Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients.
database has been stolen several times by managers , who then opened their businesses.
Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers.
And it became possible to ensure the safety of the most valuable - the customer base.
After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager.
And then we fired 2 manager. Since they only create the appearance of work.
It all began to count. Connect IP telephony and listened to the conversations of managers.
We implemented service quality and could boost sales by controlling the work.
Previously, there was chaos - once called the client. Then promised to call back , but did not call back.
Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance.
Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager.
He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy!
The world will never be the same again . After using amoCRM - we will never go back to Excel.

Réponse de l'éditeur

envoyé par QSOFT LLC le 18/12/2015

Mr. Marinov! We are very grateful for such a detailed review of our system. We are also pleased that we could benefit your business!

amoCRM really helps to increase sales.

Publié le 17/12/2015
Galina R.
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
5/5
Facilité d'utilisation
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix

Commentaires: We introduced the system to the company in early 2015.
(for reference : iTrack - Web - studio on the market since 2004)
You understand that we have a crisis in Russia , the rise in prices and etc., so we and other
companies dont have founds for promotion, and therefore sales fell.
Then we decided to implement CRM. First set Bitriks24 and were disappointed.
Enterprise Portal and Communications within the company organizes smartly,
but work with clients was not comfortable. Then we decided to put amoCRM.
It was a breath of fresh air. In Bitriks24
In Bitrikse24 managers were forced themselves to enter data into the CRM, to have analytics.
In amoCRM you work with pleasure, this system reall helps you in sales.
Analytics is at the high level. Though personally to us the standard options in analytics is not enough.
Then we decided to modify the system on our own. We had some qualified programmers in our
company, so it wasnt difficult, and we have modified system for our requirements.
We liked this app and to modify it so much, that we became amoCRM partners. And now we help
other companies to increase and automate their sales.
Life hack to work with support: usually the time for consideration of treatment is three hours.
If the task is urgent, please send your request in the support, and when you will know
number of your ticket, call to the support and say your ticket number, then ask them to
expedite time of the consideration.

Réponse de l'éditeur

envoyé par QSOFT LLC le 18/12/2015

Ms. Romanenkova! Thank you for your review!
We are very pleased that your company is our Partner and that our system has helped you to develop your business.

Amo crm converts time into money

Publié le 14/12/2015
Дмитрий А.
Services et technologies de l'information
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
5/5
Facilité d'utilisation
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix

Commentaires: I Run a company that designs and promotes websites. Question about installing some common
system of working with clients stood for a long time, but could not decide what we will do,
how to customize the system to our business. Conversed on this topic with a friend who has a
business selling spare parts for cars.He advised the Amo CRM. His words I took not seriously,
because we have different lines of business. But decided to try it. After a week of use AmoCRM
realized that this is exactly what we need. The system is easily tuned under our direction.
Managers have studied for two hours. Of course, had to configure the system, but thanks to a
responsive service for dealing with customers, it managed to fulfill two working days.
Universal interface allows you to monitor the work of sales Department to see specific
figures on the purchase funnel, how many customers "went" and at what stage.
No need to spend time on endless meetings, set plans and to monitor their implementation.
Managers can see how much salary they will get at the end of the month.
Now I can log in anywhere (as frequent business traveller) where there
is access to the Internet and monitor the progress in the Department.
Still don't understand how we could do without this system. Regret not having done it before.
So many customers have missed. Amocrm is our workplace, our main tool in sales.
I advise amoCRM to anyone who value their time and their customers.

Avantages: I have no complains about customer support service

Inconvénients: Limited disk space. I would like more. But this is not so important

Good CRM for Mid-size companies

Publié le 26/01/2019
Roman Y.
Product Project Manager
Marketing et publicité, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price.

Avantages: - Huge variety of integrations with different analytics services and call-tracking services
- You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations
- Create your own widgets. For example we use widget that stores different useful links for our managers
- Get analytics of your sales in total and get information per manager
- Attach tasks to your leads, so manager won't miss when he should contact client
- You can integrate your PBX system into amoCRM, so you can do calls directly from CRM

Inconvénients: - Lack of customization in reports, especially when you have several projects in one account
- It's expensive for small projects

Sales automation

Publié le 16/12/2015
Илкин Б.
Vins et spiritueux
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
5/5
Facilité d'utilisation
Fonctionnalités
Support client
Rapport qualité-prix

Commentaires: Our company has been using the system for automation of sales , because it is very convenient.
With amoCRM no client is lost, and sales funnel helps lead them systematically, according to the
business processes. Also, it was pretty easy to track problematic stages of the transaction, and work on them. Another clear advantage , I believe ,is intuitive and succinct basic functionality.

Avantages: Any manager can quickly enough understand it. And with multi-function API we were able to fully automate the entire sales team, we have moved away from the human factor and the system is now much solves itself without distracting from the work of managers.
Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail. I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal! That it is another definite plus !

Inconvénients: amoCRM only suitable for sales force automation, it is not suitable for automation projects and production.

Réponse de l'éditeur

envoyé par QSOFT LLC le 18/12/2015

Dear Ilkin! Thank you for review!
We are very pleased that you so highly value us!

Convenient sales management system

Publié le 20/01/2019
Alex B.
Manager
Télécommunications, 10 001+ employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: In our company, we use amoCRM for sales management. Right in the system, you can set tasks and reminders to managers, relatively easy integration with IP telephony is available, and an important function of viewing the history of interaction with customers is implemented. Of course, amoCRM has much more extensive functionality, but I described only what I use myself.

Inconvénients: The amoCRM sales management system lacks the function to divide the leads into categories, and there is also no possibility of performing predictive analytics and tracking project development.

Convenient CRM-system for accounting transactions and customer base

Publié le 19/11/2018
Vesna G.
CSO & Board of Directors
Marketing et publicité, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I use amoCRM service to track the number of transactions and the distribution of meetings with clients. The tool has full integration with mobile devices. Thanks to this, you can use all the functions of the service from a smartphone or tablet. The function of importing and exporting data to Google Analytics is available.

Inconvénients: One of the main disadvantages of amoCRM is technical support. It can take several days to solve problems and questions. Also, the system occasionally fails because of what is not possible to enter your personal account.

Convenient linking of deals to contacts

Publié le 01/12/2018
Olga S.
Senior Publisher Manager
Logiciels, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: A very convenient application, which after installation helped save our managers a lot of nerves, and management - money. The application is convenient due to the possibility of integration with the phone manager. As a result, reminders about calls come to the mobile phone, which is always with you. The customer database is also now always at hand. Everything is sorted in order. Very friendly interface. You can add additional fields to the cards.

Inconvénients: I wish the analytics were more extensive. At times, the application freezes for a few seconds. But in general, the impression is good. It is a pity that in addition to sales, the application is difficult to apply anywhere else.

Good CRM

Publié le 07/05/2018
Olga S.
Postgraduate student
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: amoCRM is great for a business based on sales, and it does not matter whether you have a real store or you offer virtual services, for example, in programming or web design. In this CRM, I easily configure tasks for myself and my subordinates, and monitor their implementation. Conveniently, all the actions performed on the tablet, immediately synchronized with the computer and employees are always at hand with up-to-date information.

Inconvénients: Unfortunately, this system is very complex, but the developers do not provide a step-by-step guide on how to install it and properly configure it. Another thing I do not like is the inability to view statistics on mobile devices.

An efficient tool for sales management.

Publié le 06/08/2018
John T.
Project Manager
Produits pharmaceutiques, 10 001+ employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The application can be set up with ease and it just takes a few minutes. As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data. The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc. The pipeline management helps with analyzing the performance of salespeople and helps them to stay in track with the targets. In no time you can launch a new campaign and inform all the team members about their respective tasks . The multifunctional program interface helps you automate the salesforce. You can access the application via any device, and the changes or edits made are instantly synchronized.

Inconvénients: You can’t view the statistics on your mobile phones. If you try exporting a huge file, that would take a lot of time and you can’t export any raw data including inbound or outbound calls. More self-customization services would improve the functionality of the application.

Convenient business management system

Publié le 07/12/2018
Yana G.
Deputy Head of PPC and PPA
Marketing et publicité, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: We use amoCRM in our company for more than 3 years. The service provides a large set of useful tools for business management: a system of sales analytics, the function of creating a sales funnel. There is the possibility of integration with the website and the phone for the accounting of leads.

Inconvénients: The first and, probably, the main disadvantage of the amoCRM business management service is that after you add a new manager to the system, he can see all the profits and turnover of the company.

I am the head of call center

Publié le 25/12/2015
Sergei I.
Études de marché
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
4/5
Facilité d'utilisation
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix

Commentaires: I am the head of call center and I had a task to make work of operators more simply and quicker on the one hand, but to consider all nuances and tasks in crm to system on the other hand. Tried some crm programs, but stopped a choice on amoCRM.

Avantages: Idle time and fast start of this program allowed us also quickly and simply to adjust all purposes individually under inquiries of our firm, namely:
1. Fast filling of a card of the client and all contact information;
2. Integration with IP telephony;
3. Fast statement of tasks and transfer to their other departments or employees;
4. Convenient integration with email marketing by mail on client base;
5. SMS mailing of reminders and informing clients on the carried-out actions, discounts, etc.;
6. Communication of all filled forms of a subscription and orders on our websites with the amoCRM program;
7. At the end of day quickly to consider and analyze work of each call center operator.
All these purposes were successfully realized by means of the amoCRM program without additional capital investments that also affected a choice сrm systems for our firm.
The amoCRM program is ideally suited for simple call centers. I recommend!

Inconvénients: with a slight time delay come letters to the email.

amoCRM - the system aimed at obtaining the result

Publié le 26/08/2018
Mariia P.
HR Team Lead
Logiciels, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: amoCRM originally bribed me with a huge number of functions and a nice well thought out design. The system is so thought out and implemented that even after several days of work and adding a small amount of data it was already clear that this CRM will suit us and we will be able to use it for business. Slowly we sorted out the modules we needed (Transactions, Lida, Contacts, Tasks) and the work moves very quickly.

Inconvénients: Despite the nice design, it turned out that it is difficult to install the system and configure it. We even had to invite to the office a specialist who works only with amoCRM, but he helped us save time on installing CRM.

Perfect for our needs

Publié le 06/11/2018
Olga A.
Total Rewards Specialist
Vente au détail, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: We started using this CRM instead of Bitrix24. Dealing with the interface was easy, it is very simple. Due to this, in less than six months we have completely transferred the client base to the system. Special thanks to the support service, which promptly helped us with solving problems.

Inconvénients: Mobile application needs to be improved. On some Android-powered smartphones, the scroll bar disappears. I do not know why this happens, but on iOS there is no such problem.