--- description: 3CLogic : qu'en pensent les utilisateurs ? Lisez les avis clients sur 3CLogic, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 3CLogic - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [3CLogic](/software/121250/cloud-call-center) # 3CLogic Canonical: https://www.capterra.lu/software/121250/cloud-call-center Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/121250/cloud-call-center?page=2) > Solution de centre d'appels cloud multicanaux conçue pour aider les organisations à rationaliser leurs initiatives de vente, de marketing et de services. > > Conclusion : 49 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise 3CLogic ? Pour les PME et les grandes entreprises qui migrent d'une solution sur site à une solution sur le cloud, 3CLogic propose des solutions flexibles avec un simple connecteur de téléphonie-CRM ou le choix entre des déploiements hybrides ou dans le cloud. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 49 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: 3CLogic - **Pays**: Rockville, É.-U. - **Fondé**: 2005 ## Contexte commercial - **À partir de**: 115,00 $US - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Brésil, Canada, Costa Rica, Croatie, Danemark, Espagne, Finlande, France, Gibraltar, Groenland, Grèce, Hongrie, Inde, Irlande, Islande, Italie et 13 de plus ## Fonctionnalités - Actions découlant d'un événement - Alertes de compte - Alertes/Notifications - Alerts/Escalation - Analyse visuelle - Automate d'appel - Collecte de données multicanal - Communication multicanal - Distribution automatique des appels - Engagement des clients - Enquêtes et feedback - Enregistrement des appels - Enregistrements - Gestion de la communication - Gestion des campagnes - Gestion des enquêtes et sondages - Gestion des listes - Gestion des listes d'attente - Gestion des tâches - Gestion du personnel - Historique des clients - Intelligence conversationnelle - Interface d'agent - Journalisation des appels - Liaisons SIP - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - Modèles personnalisables - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Outils de collaboration - Planification des rappels - Prise en charge de plusieurs langues - Prise en charge de plusieurs scripts - Rapports et analyses - Rapports sur les appels - Routage automatisé - Routage des appels - Saisie téléphonique - Scripts d'appel - Suivi des activités - Suivi des appels - Suivi des appels - Tableau de bord - Tableau de bord d'activités - Task Automation - Third-Party Integrations - Transcription des appels - Visualisation de données ... et 9 fonctionnalités supplémentaires ## Intégrations (13 au total) - SAP Sales Cloud - SAP Service Cloud - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - ServiceNow Customer Service Management - ServiceNow Field Service Management - ServiceNow Financial Services Operations - ServiceNow HR Service Delivery - ServiceNow IT Service Management - ServiceNow Orchestration - Verint Workforce Management - Workforce Optimization (WFO) ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) - [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software) ## Logiciels similaires 1. [Five9](https://www.capterra.lu/software/132405/five9) — 4.2/5 (481 reviews) 2. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Genesys Cloud CX](https://www.capterra.lu/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [CXone Mpower](https://www.capterra.lu/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [CloudTalk](https://www.capterra.lu/software/182004/cloudtalk) — 4.4/5 (268 reviews) ## Avis ### "How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year" — 5.0/5 > **Ken** | *18 mars 2015* > > **Avantages**: Ease of use; operators were literally trained and productive the first week of usage Easily integrates with other programs (i.e. InfusionSoft in our case) Allows for remote numbers (i.e. usage of a field reps cell number to set appts) Incredibly affordable EXCEPTIONAL support > > **Inconvénients**: Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address) > > As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center. We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M. ----- ### "Decent Telephony Software" — 4.0/5 > **Edrick** | *13 juillet 2021* | Ressources humaines | Taux de recommandation : 8.0/10 > > **Avantages**: Generally, this software is easy to use and navigate. It's features are at par with it's competitors. The customer service was also very easy to work with and very responsive with our queries when we were setting up their software. > > **Inconvénients**: There are a couple of areas to improve on. There are still some features that needs polishing especially the audio quality, call recording and reporting/analytics. There are a couple of technical concerns which is understandable since this software is relatively young. > > 3CLogic is our main way of coordinating with our candidates and new hires. There are a couple of technical issues along the way but understandable since software are not perfect. Whenever these issues arise, their customer support are very helpful and accommodating to our queries. It's features are at par with its competitors. This is a good alternative to other expensive telephony providers. ----- ### "I am a happy user of this software for 3 years" — 3.0/5 > **Timothy** | *4 juin 2018* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: I most like the ability to copy projects to scale the expansion of existing customers or new customers > > **Inconvénients**: I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other. > > I have been happy with this software and would recommend it to others. ----- ### "the team always available when I need assistance." — 5.0/5 > **Brenda** | *20 août 2018* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated. > > **Inconvénients**: It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with. > > I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of. ----- ### "great customer service" — 4.0/5 > **Utilisateur vérifié** | *31 mars 2016* | Hôpitaux et soins de santé > > **Avantages**: customer service is great > > **Inconvénients**: The two main issues I have with it are the admin interface which is not easy to navigate and the knowledge base which does not have search functionality. > > When we were deciding between contact center softwares, we chose 3C because a reference we spoke to really recommended their customer service. Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them. We have in-office and remote staff and 3c is helpful with both. They are also very diligent at letting us know when software updates are being pushed, which is helpful for us as we work in several time zones. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/121250/cloud-call-center?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/121250/cloud-call-center) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées