--- description: SiteMinder : qu'en pensent les utilisateurs ? Lisez les avis clients sur SiteMinder, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SiteMinder - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de réservation](/directory/20032/reservations/software) > [SiteMinder](/software/123133/siteminder) # SiteMinder Canonical: https://www.capterra.lu/software/123133/siteminder Page : 1/12\ Suivant: [Page suivante](https://www.capterra.lu/software/123133/siteminder?page=2) > Attirez, rejoignez et convertissez vos clients grâce à la plateforme cloud leader des hôtels. > > Conclusion : 257 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SiteMinder ? Des hôtels indépendants ou des groupes d'hôtels qui recherchent une technologie avec des solutions rentables pour attirer, rejoindre et convertir des clients à travers le monde. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 257 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SiteMinder - **Pays**: Sydney, NSW, Australie - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 85,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, indonésien, italien, portugais, thaï - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Canada, Colombie, Corée du Sud, Costa Rica, Espagne, Estonie, Fidji, Finlande, France, Ghana, Inde, Indonésie, Irlande, Italie, Japon, Mexique, Nouvelle-Zélande et 11 de plus ## Fonctionnalités - Booking Management - Facturation - Gestion de l'expérience invité - Gestion des canaux - Gestion des communications - Gestion des promotions - Gestion des réservations - Gestion des taux - Gestion des tâches ménagères - Intégration GDS et OTA - Inventaire des salles - Logiciels d'expérience client - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Support client - Tableau de bord d'activités - Tarification dynamique - Third-Party Integrations - Traitement des paiements ## Intégrations (13 au total) - 3RPMS - 5stelle - Avvio Suite - Booking Direct - Cendyn Guestrev - Cloudbeds - Little Hotelier - RevControl - Revpar Guru - Right Revenue - RoomPriceGenie - RoomRaccoon - Smartpricing ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) ## Catégories connexes - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) - [Logiciels de gestion des canaux pour hôtels](https://www.capterra.lu/directory/31615/hotel-channel-management/software) - [Logiciels de location saisonnière](https://www.capterra.lu/directory/30616/vacation-rental/software) - [Logiciels pour motels](https://www.capterra.lu/directory/32584/motel/software) ## Logiciels similaires 1. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [eZee Absolute](https://www.capterra.lu/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 3. [Cloudbeds](https://www.capterra.lu/software/158839/cloudbeds) — 4.3/5 (337 reviews) 4. [Sirvoy](https://www.capterra.lu/software/103570/sirvoy-booking-system) — 4.7/5 (301 reviews) 5. [Little Hotelier](https://www.capterra.lu/software/144307/little-hotelier) — 4.0/5 (220 reviews) ## Avis ### "Bon service" — 5.0/5 > **Charlotte** | *6 juin 2025* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: La rapidité du service, les réponses sont toujours pertinentes. Accompagnement jusqu'à résolution de la demande. > > **Inconvénients**: Je n'ai rien à dire. Pour le moment j'ai toujours été bien accompagné et mes demandes ont été traitées. ----- ### "Through the Eyes of an African Hospitality Leader: My SiteMinder Experience (900+ Rooms)" — 5.0/5 > **Tawanda** | *17 avril 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: SiteMinder provides a remarkably user-friendly and straightforward solution for comprehensive channel management. From initial setup and rate synchronization to inventory control, the platform simplifies every step. Furthermore, its integrated analytics offer valuable guidance for performance optimization. My experience managing Rainbow Tourism Group's significant portfolio of over 900 rooms across 7 properties is greatly enhanced by SiteMinder's capabilities. > > **Inconvénients**: The subscription costs can be quite substantial, potentially posing a financial hurdle for smaller independent properties or guesthouses operating on tighter margins. Exploring a usage-based pricing model, similar to how Demandplus calculates commissions, could make the platform more accessible and cost-effective for businesses with lower booking volumes. Furthermore, a notable drawback in the newly upgraded platform is the absence of a consolidated revenue report that provides an overview of all properties managed under a single account. For users overseeing multiple properties, like myself with 7 hotels and over 900 rooms, the lack of a unified revenue report necessitates generating individual reports for each property, significantly increasing the time and effort required for performance analysis and strategic decision-making. Implementing a comprehensive, consolidated revenue report would be a valuable enhancement for multi-property users. > > Overall, I've found SiteMinder to be a real game-changer in managing Rainbow Tourism Group hotels' online distribution. It truly lives up to its promise of making things simple – the user interface is incredibly easy to navigate, and setting up new channels, mapping rates, and managing inventory is about as straightforward as it gets. Plus, the insights it offers have definitely helped us optimize our performance. The fact that I can efficiently manage over 900 rooms across my 7 hotels through one platform is a testament to its power. However, I do have a couple of key points to consider. The subscription costs can be quite hefty, and I can see how this could be a significant hurdle for smaller properties. Also, a bit of a frustration with the new upgrade is the lack of a consolidated revenue report. Having to pull individual reports for each of my 7 hotels adds unnecessary time and effort when trying to get a holistic view of our performance. A unified report would be a huge improvement. On the bright side, I have to give a massive shoutout to SiteMinder's support team – they are incredibly responsive and always helpful. And their accounts department has been understanding and flexible when we've had occasional payment delays, which is really appreciated. So, my overall feeling is this: SiteMinder is a powerful and generally fantastic tool that has significantly simplified our channel management and offers great support. However, the cost can be a barrier for smaller players, and the current lack of a consolidated revenue report for multi-property users is a definite drawback. Get those two things sorted, and it would be pretty much perfect\! ----- ### "Powerful Channel Manager That Streamlines Daily Operations" — 5.0/5 > **Panadda** | *11 juin 2025* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: I especially appreciate the seamless integration with our PMS and OTA partners. The centralized dashboard makes rate and inventory updates extremely efficient, saving us hours of manual work daily. > > **Inconvénients**: the system can lag during high-traffic periods, and the analytics dashboard could be more intuitive with deeper insights and visualizations. Additionally, the onboarding process was a bit overwhelming at first for junior staff. > > SiteMinder has significantly improved our e-commerce workflow and reduced the risk of overbookings or pricing errors. The automation and connectivity are strong, and the system has become an essential part of our daily operations. While there’s room for improvement in reporting and training support, SiteMinder remains one of the most reliable tools we use. ----- ### "Support lacking in urgency" — 2.0/5 > **Brooke** | *6 février 2026* | Comptabilité | Taux de recommandation : 1.0/10 > > **Avantages**: Reasonably efficient platform with good access. > > **Inconvénients**: Ease of use. > > Siteminder is a good platform until you have an issue. We have a current issue that originally occurred in July 2024 and was rectified. The issue appeared again in November 2024 and after the initial report to Siteminder in December we are still waiting after 2-1/2 months for a solution to a simple coding problem. We need to utilise our staff to manually do what the program should do automatically costing us time and money however Siteminder are still charging full invoice rate. ----- ### "SUPPORT IS THE BEST EVER" — 5.0/5 > **Phanitphat** | *8 juin 2025* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: SiteMinder provides one of the fastest and most responsive support services we've experienced. Their team is quick to acknowledge and analyze issues, often resolving them in real-time or providing clear timelines. The platform itself is reliable and integrates seamlessly with our systems, allowing us to manage distribution efficiently and with confidence. > > **Inconvénients**: While support is generally great, there are times when we’ve had to troubleshoot issues independently due to limited documentation or unclear guidance. Some features aren't as intuitive as expected, which can slow down the process. It would be helpful if the platform included more user-friendly resources or proactive tips for common scenarios. > > We love the flash response from them. That’s a key strength when doing business with any partner. Quick and efficient communication helps us solve problems faster and gives us confidence in the service. Their responsiveness truly sets them apart. Keep it up\! ----- Page : 1/12\ Suivant: [Page suivante](https://www.capterra.lu/software/123133/siteminder?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/123133/siteminder) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées