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The equipment is bulky anyone looking to steal your equipment can easily see it’s there and can easily take it off.
Constant connection issues, difficult for drivers to use, customer service sometimes would have you holf for up to an hour before answering your call.
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It's one of the best purchases our company ever made.
Commentaires : We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.
We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.
It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.
Big Company, Horrible Support
Commentaires : Don't get Verizon Connect. Don't do ANY business with Verizon. They have the worst customer support. The people you can speak to, can't do anything but submit a ticket to your "Success" manager, and your success manager will NEVER contact you or get back to you over the course of 6 months. And trying to cancel service also has to go through the same "Success" manager, so you can't cancel your account either.In order to cancel 3 attempts must be made to resolve whatever issue you have. I have made a total of 10 attempts over the course of 3 months to get an integration done with Fleetio and all 10 have failed on their part, as only the Success Manager can handle it for you. You know, the one you never hear from.Apparently when you do finally get to submit the cancellation request, the finance department will call you within 5-10 business days...guess whose been waiting for over 50 business days for that phone call.When you send emails to them, they go unanswered. But DONT WORRY! They still send you the bill that you just sit back and laugh at because you aren't paying for service that you've tried cancelling on multiple occasions. I stopped using the device after my first request for cancellation and switched to Linxup. Faster and better in all aspects. And far better customer support. Integrated to fleetio in less than 24 hours.
Their software side was great. Fantastic GPS services and worked at all times.
Not easy to integrate with Fleet Management software we use. We were told only Customer Success Manager could do the integration for us. However, upon trying to speak to or get in touch with the "Success Manager", it became a nightmare quickly. What should have been a simply task, turned into the worst customer experience ever.
Horrible customer service
Commentaires : The service worked well enough but company phones work just as well and are cheaper and more useful. I would never recommend this company to anyone.
It was very easy to install, and the interface was simple.
The customer service was insane, we used the service for 4 years and it worked fine but we eventually didn't need it anymore. So we cancelled the service by email at 3 times over the next two years, and followed up by phone each time. In every occasion the customer service assured us that the service was cancelled however the following year they would retroactively try to bill us for it and we would start all over. Thankfully we had pre-paid for the first 4 years so they could not continue to bill us during that time, at this point we still don't have confirmation of cancellation after our latest email and phone conversations. They seem like a time-share salesman when trying to cancel, I would avoid this company like the plague.
my review 12
Commentaires : It's worth noting that these are generally reported cons, and the actual experience of users may vary depending on their specific use case and requirements.
Mobile access: Allows employees to access the platform from anywhere, at any time.Work order management: Helps businesses streamline their operations and improve efficiency.Asset tracking: Allows businesses to track their assets in real-time.Inventory management: Allows businesses to track their inventory in real-time.Scheduling: Allows businesses to manage their appointments and resources easily.Billing & Invoicing : Allows businesses to manage their billing and invoicing in one place.Service history: Allows businesses to keep track of past work orders and maintenance schedules.Maintenance scheduling: Allows businesses to schedule and track their maintenance tasks easily.Contact database: Allows businesses to manage customer information easily.Routing: Allows businesses to optimize their field operations and increase efficiency.
Cost: Verizon Connect may be costly for small and mid-size business.Technical difficulties: Some users have reported experiencing technical difficulties while using the platform.Limited customization: Some users have reported that the platform does not offer enough customization options to suit their specific needs.Limited integrations: Some users have reported that the platform does not integrate with other software and systems they use.
Meh, Some great features and some real problems
Commentaires : Decent hardware, customer service is offshore and english as a second language. For installs and repairs its subcontractors dealing with additional subcontractors below them with over seas telephone assistance trying to connect them all together. Makes communication for install, repairs and moving units from one vehicle (we've sold some vehicles) to another newer vehicle a real pain. Just spent over TWO HOURS on the phone to get 4 support tickets into the system. Had to continuously re-explain each vehicles situation as it was batted around internally, and the over seas phone help continuously called stateside to get scheduling availability.
Map view and seeing the entire fleet on one screen is nice. Includes satellite and map views.
Tracking is glitchy and for a cell phone provider its surprising the GPS tracks jump around instead of being smooth and continuous.
Not Worth It
Commentaires : Do not go with Verizon Connect! You can find a better company with better customer service!
The platform and use of it was pretty easy.
Customer service is HORRIBLE! That is the main reason we left. The equipment would go down a lot and if they couldn't figure out the issue, they would send you a new piece of equipment to then get installed. However, getting ahold of anyone to get it all figured out was such a hassle.
Worst customer experience in a long time.
Commentaires : Worst we have had in a long time. Can’t get any response. We stopped payment to them a month ago and still can’t get someone to answer and email or someone on the phone who can help us.
When it gets installed it works as advertised.
Zero customer service. No one can or will answer a question or fix a problem. We have units that have been waiting 6 months for a simple install.
Commentaires : Very good. We always get the phone calls or messages and I love how if a message is sent, it comes to my email.
I love that I am able to forward our work calls to my cell phone. So not matter where I am at, I can answer the phone.
The app can be tricky. I just use the desk phone we were given and make changes from it, if I will be out of the office.
Commentaires : Terrible.
Nothing. Three-year contract we are trying to get out of. Customer Support matched the product performance.
Not real-time. Ramom vehicles show significant hourly delays in reporting. Customer Service is just as bad.
Verizon Connect is convenient
It's easy to use once you understand it.
It can be complicated to learn how to use.
Best Tracking Software
Commentaires : So far we have recovered thousands of dollars in what could have been stolen equipment. Also we have cut down on refunds where customers said they didn't use the equipment and we can see how many hours they have put on it.
I like the ease of use. We use it to track our rental equipment from location to hours of use. We can tell where it is and if a customer has been running it.
The desk top version is much more easier to use than the mobile.
Alternatives envisagées :
Dipping Your Toe into the Abyss of Digital Transformation
Commentaires : It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.
I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.
In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.
Disappointing...Plain and Simple
Commentaires : Our overall experience has been extremely disappointing. For the Verizon brand to put their name on a product and then leave their customers out in the cold as they have with this product is very disheartening. They have not only dropped the ball with customer support, they regularly inform customers of firmware or software upgrades that only get half done (If you are lucky) that cause reporting issues and result in FMCSA/DOT violations for running an incomplete ELD system. We frequently have to deal with mileage discrepancies (of 50-10,000 miles per month) between the vehicle odometer and the reports generated by the Verizon system. We were told this was due to tire ware of our vehicles. We have trucks that will show mileage in Ohio, Indiana and Florida, no other states and no explanation of how, just that the truck must have "moved" to a state and region of the country that we do not ever service. We have trucks that daily "teleport" across states. Trucks will start driving at one point in a state and 3 minutes later will appear on the other side of the state or in the next state over, with no record of what route they drove, what speed they traveled at or anything. In summary, this was a decision that in hindsight should have been researched better. We are currently locked into a 36 month contract with 18 months left, and we are counting down each and every single day waiting for it to be over because that day will not come soon enough.
Originally, we believed that the Verizon name taking over Fleetmatics would be fantastic for this product, however we were greatly disappointed and I struggle to find a "Pro" to highlight. The best thing I can come up with is our account rep. We had to weather quite a storm to get to him, he is our 6th P.O.C. representative in the 18 months we have been under contract but now that we have been paired with him it is nice to have someone who at least listens and attempts to help our fleet of 350 trucks and 450 drivers.
Well I will apologize from the start regarding the length of my statement, however, there are quite a few MAJOR issues that all perspective buyers should be aware of with this system. Accuracy of reporting - We use this system to submit IFTA mileage to the government, however there is no dedicated IFTA reporting (as we were promised in the trial process) and the reports they do offer often resemble being blindfolded and tossing some thumb tacks at a map. We regularly show one truck with miles traveled in Ohio, Indiana and Florida...no other states, so I have clue how Verizon claims this truck (that runs a route to a from Ohio and Indiana daily with no other activity) makes it from Ohio and Indiana all the way to Florida, without registering travel mileage in any other state?! We also run into reports of trucks speeding on roads that show speed limits of 33mph, 37mph, 42 mph and 67mph. While I have not been able to travel to all 50 states in the US, I have yet to be able to find one of these speed limit signs posted, even with the help of all drivers in our company. Firmware/Software/Mobile App - There is a new update to the trucks or the mobile app every other day, and some of the worst customer support to administer these updates, often doing only half the job hanging you out to dry and to defend yourself against the FMCSA/DOT violations you receive for running an incomplete ELD. BUYER BEWARE! There is SO MUCH MORE to explain but I am running out of characte
Verizon Connect Autorenewal sham
Commentaires : Awful.
I'm too disturbed by the customer service to comment positively about the software
We had been with Fleetmatics/Verizon Connect for 12 years. We rec'd little support though a couple of years back, a sales rep called to have us sign a new contract with an annual autorenewal. This November we were researching Fleet tracking options and called F/VC to find out when our contract was up. We were told at the end of January so mid-December, we reached out to them to tell them that we weren't going to renew (we found another provider with more services and lower prices) and asked what we needed to do. The man who introduced himself as our "Customer Success Partner" told me that our contract requires 60 days notification so we were stuck through Jan 2020. I explained that we hadn't been informed that when we called. He sent me a copy of the contract and told me "too bad" that my company should understand who it is doing business with. He said in no uncertain terms we were locked in through Jan 2020. I asked to speak to his manager but was told she was out of the office but well aware so if I called her the next day, I wouldn't have any better success. I did a search on New York State law and learned that a contract w/ autorenewal needing notice of more than 30 days requires the vendor to notify the signee of their renewal timing by certified mail (or in person) betwn 15-30 days of the deadline or it's not enforceable. Within 24 hours I received confirmation that the contract will terminated this January and not the following!
Commentaires : Everything was good till I try to get in contact with my account manager, I was placed on a phone call with a rep, because I was offered a better price on another company so I called to see if Verizon could have giving me a better price to increase my units. This was not possible because the only do this when the contract it about to expired, I remember that I had a contract, but my calculation it should had expired well it's not the case happen that I have sign up for 3 years renewable automatic 3 MORE YEARS if you don't provide then with a request on writing to be place on file till the end of your contract, but as per the rep I could buy my full contract, Well my advice to you is BE careful with this contract because it do not make sense to have a contract after you had comply with the first 3 YEARS 36 MONTH!
Software is good it do a good job but read your contract.
It refresh over 90 seconds most of the time.
Fleet Tracking or Fleet Losing, Spent three years with this firm, Customer Service 1/5.
Commentaires : Customer Service is a below average in my opinion. If your transponder unit fails or is not functioning correctly it takes weeks, if not months before someone investigates and actually does something and you must constantly complain before they will even consider replacing the unit. This is simply not practicle if your running a business. My customer service representative, was quite happy to point out conditions of contract terms and costs but randomly listened when there were problems. At which point these were passed onto other agents. Having had contract review time, I was told pricing would be looked into. A few weeks went by and was quoted that standard contract terms pricing applied. Definitely would not re-sign a new contract period with a lack of customer service I've experienced. If what they did not like hearing did not please them, their tone would change and definitely not in favor of helping or delivering that "Customer Service" you'd come to expect. It would simply be, "well sir, as per the contract". Do not expect discretion in their service delivery. It is a no from me.
Been able to track vehicles when it actually worked and detailed reporting where necessary.
Reporting false location and telemetry. The car was parked in the workers home driveway of the home, (Physically inspected). The Verizon Connect System revealed the car was parked in the local park some 1klm away. Not very accurate reporting at all. Transponder Unit eventually swapped. Another device reported a truck driver doing excessive speeds, however the truck has a speed limiter and was simply not possible to do that speed on the suggested road way when the device said it was in the middle of bushland where there are no roads. Getting a detailed report can be slow if your downloading it and waiting for it to compile. Sometimes it would freeze up despite running all day. Most times, Had to close the browser and restart. Other times it was a little faster and did deliver the report.
Great Product - No one Stands behind it
Commentaires : We signed on with Fleetmatics prior to Verizon purchasing them and we were happy from day 1, onboarding, customer service, scheduling the device installs were unmatched. When Verizon bought them I was excited because our Mobile Devices and Internet experiences had been fairly positive. But boy they have redefined the term disappointment. The customer support went from almost instant response to day, weeks to having ask multiple times and then getting our account rep involved and have to request multiple times there too. The most recent (not so recent) request started in January 2021, we had a couple devices that were not being active. Took months of going back and forth to realize we could get upgraded models, they were also trying to get us to purchase additional products and less cared that they had existing products that weren't working. Took additional months of getting a new contract sent so we could sign, they sent the wrong devices, more months of getting the old ones shipped back and the new ones sent out. Once the new ones arrived and the wrong ones sent back the wrong devices back (August 2021) the wrong devices are still listed on our account. Today is Feb 2022 the wrong devices are still on the account, probably over 100 emails sent to the Account Rep, his boss and his boss and still not getting anyware, I spend more time managing these people then i do my own employees. Hope to get resolved soon, not reccomended will be leaving once the contract is up.
The User interface, reliability of the devices and accuracy of the tracking is unmached
The customer service and response is absolutely terrible.
Verizon Connect Review
Commentaires : Route Optimization. Traffic is everywhere is constant here in Massachusetts. I can then determine the best route.
I like how I can see all of the trucks on the map. I can hover over one of the icons and it will tell me where they are, how fast they going and who is driving. It also tells me how long they have idleing. I am constantly using the "Find Nearest" option as well, this gives the ability to tell customers exactly when the truck will be arriving on site. Overall We are happy with this platform.
The replay option. I dislike this feature. One reason being I have to watch the whole thing if I just need to see how long the last run took. On the timeline bar below I want to be able to slide that to whatever time frame I need to watch.
Verizon Connect Reveal (Fleetatics) is garbage
Commentaires : This platform should not be sold to anyone else until they have worked out all of their kinks. It is NOT worth its cost, not even close.
Parts of it are user friendly when they are working.
This system is extremely unreliable. We have had a ton of problems with our trucks reporting on the GPS in locations where they are not, sometimes for days at a time. Also showing the incorrect driver on some reports vs others. Drivers on trucks changing mid day on the reports when they didnt actually. Stops at Geo fences not being recorded, Geofences being suggested in places we already had Geofences and the data only showing on their SUGGESTED Geofence but not on our already existing one. We bring concerns to their attention and either don’t hear back or they tell us its resolved, only to have it happen again. There’s also been problems with Customer Support communicating with each other and to us to arrange for new GPS units to be installed which therefore took over 2 months to receive instead of 2 weeks. The GPS is based on Google Maps which is 5 years old in our area and therefore inaccurate with speed limits in a number of area’s, growth of businesses and homes in the area are not shown, etc. Lastly, when they sold us the product we were told that they would have the Electronic Log Book available soon. Once we signed on they informed us that because we're located in Canada, it wouldn't be available to us for another 3 - 4 years!! "oops, sorry about that misinformation". Ridiculous.
Poor customer support and follow through
Commentaires : Customer support is awful. We started with fleetmatics in 2016 with 9 total trucks in our fleet. Once Verizon took over, i noticed the customer support took a nose dive and has never been the same. The sales reps take days or weeks to reply to voicemail and emails, or don't respond at all. We downsized to 8 trucks, and we are still being billed for 9 trucks, despite our sales rep guaranteeing me it has been rectified. I have reached out countless times to accounting, sales reps and nothing has been done. The rep instructed me to sign up for another contract and the 9th unit will fall off our plan. Yet, we are still invoiced for 8 total units. Each month we short pay by one unit, and its extremely frustrating to deal with this when Verizon is supposed to streamline our operations. Perhaps leaving negative feedback will prompt a manager to finally reach out to me and fix this once and for all. Not happy and would'nt recommend their service to any other motor carriers! Im on the verge of terminating our agreement and switching to Samsara! ab
Running reports on harsh events, speeding, cornering very easy.
Hours of service functions difficult to monitor. often times our drivers will see something on their tablet such as in their rest period, but on my end they still appear on duty. The ELD customer service hotline is always on point to help our drivers, and lead the way in support. If only the sales reps could do the same!
Worst Customer Service Ever It's Non Existent
Commentaires : I originally had Fleetmatics which got bought out by Verizon Connect. I emailed customer service that I did not want to renew my contract and they said it ended on a specific date and to email again as the date got closer. I did as they said and then all of a sudden I was supposed to have a signed document canceling my contract 60 days prior to renewal otherwise they wrap you back into another 3 year agreement. After several months of arguing and dealing with these people they told me $100 dollars per unit to cancel. Then all of a sudden they send me a $1600 dollar bill. Then to get the bill corrected took another month of people saying I need finance approval we will call you back and they never call you back. This is the WORST company in the world. Such shady tactics and they refuse to do anything for you. They must be so belly up and need the money so bad that they just continue to try to hold your money. I will never ever deal with this company ever again. I wished they had never bought fleetmatics. Stay away at all costs!
When it was fleetmatics it was great, once it went to verizon all the trouble started
Their customer service is non existent, they are trained to deflect problems to other people and tell you they will call back yet they never ever call back. I've literally had to call this company 20 times to get this problem resolved.
Never ending contract
Commentaires : My overall experience with Verizon connect reveal And its previous named fleetmatics has been absolutely atrocious. we were sold this product with false hope about what it could and couldn't do And then we were charged a ton of money for services that we were not actually given. The customer service and the contracts are ridiculous so even if I wanted to switch to a different service I would have to pay over $10000 to buy my way out of my contract which I think is absolutely ridiculous. Long story short I'm stuck with this service forever and I'll never be able to get out of this contract.
This product helps me keep track of my vehicles And helps me to see who needs help where and when they will be at customers homes. It allows me to track speed driving behavior As well as keep track If the crews are where they are supposed to be.
I do not like that the standard reveal software does not allow you to split Your routes between multiple vehicles. The other service that We purchased originally with reveal allow you to do that but in a very convoluted and not user friendly way and it was very expensive to do a very simple task. I have to use multiple software is now to do the same thing I should be able to do one that I pay an arm and a leg for.
A great GPS Solution
Commentaires : Their customer service, the products and features and the overall price are great. Honestly after reviewing 3 or 4 competitors this is the best option. I would highly reccomend if your tied in with other verizon partners. If not the system as a standalone gives you everything and more you could want, it just makes it potentially a double entry situation.
It is feature packed, however my one star i took away is because it only intergrates now with verizon Partners. We use none of those, so its completey stand alone for us. It works great for a fleet of any size. Installation of the units is quick and we have only had one issue with scheduling. The software is very reliable and we have no outages or missed data.
The cost, to be honest the cost isnt bad, however every new unit is under a extended contract. This greatly limits our ability to be fluid with our internal processes as were locked in for a new term with each new unit. It would be fantastic if this system/software could be easily intergrated with other programs. Our dispatching software doesnt allow us to intergrate with this software so were stuck using standalone systems.
Our eyes in the sky
Commentaires : Overall, Verizon has helped us keep track of our vehicles and employees. The software helps us track employee times and efficiency as well as reduced theft on all levels.
Verizon Connect lets us see exactly where our vehicles are and notifies us when a vehicle is started after hours. We recovered 2 stolen vehicles which resulted in the capture of an entire auto theft ring with multiple other previously stolen vehicles in Dallas and stopped 1 vehicle that was in the process of being stolen by directing Police to where the thief was headed. Operationally, this software is instrumental to our daily routing and dispatching of our technicians.
Verizon Connect is regularly sending me email and direct mail solicitations for lower pricing, but when I call to get that pricing, they say it's only for new customers or new units. Then when I renew, they only want to renew at existing pricing. Why send better offers to me if we can't receive the lower pricing? And why can't we get a discount for renewal business? Their pricing is higher than most other GPS providers.
Wish Fleetmatics had never sold the company to Verizon
Commentaires : Verizon is terrible. They are supposed to be a tech company and they can't get it right. I'd give them a zero if I could. Don't waste your money on this program find a different company. I know I will be.
Being able to track our trucks, the dashboard Speeding, Harsh Driving.
Verizon bought Fleetmatics and ruined everything. Dashboard doesn't work. Support is terrible. They have no idea what they are doing and lie to you.