Strong ERP solution for Manufacturing SMEs

Publié le 02/05/2019
Utilisateur vérifié
MD
Génie mécanique ou industriel, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We've been working with EFACS E/8 for 15 years, and this software is now the central core of our business processes. Support is responsive, and the implementation team understand manufacturing processes, and have wide experience, so can develop effective tailored solutions. The product continues to develop and evolve with new functionality and improvements.

Avantages: Comprehensive solution - covers 90% of business functions off the shelf. Therefore we can run the entire business on a single package, with no transfers of data between systems, no duplication, and users only need training and experience on one platform to cover a wide range of business functions.
Adaptable and accessible if you need to tailor some elements to your individual business.
Browser based, so easy for users to pick up, and can be used on a wide range of hardware.

Inconvénients: As it is a very comprehensive package, it can be cumbersome if you are only trying to use small elements of the system.

It does what is says on the tin

Publié le 11/12/2018
Utilisateur vérifié
ERP & IT Manager
Électronique grand public, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Having work for the last 18 years with EFACS in 5 companies covering varying industrial sectors, I have found that it always offers the business great benefits, with an easy to use interface.
Controlling all areas of the business with ease.

Avantages: Interface - intuitive and easy to use/navigate.
Programmability - very easy to add extra functionality to the system, from simple extra columns on screen to complex business logic.

Inconvénients: Can be problematic being tied to only Windows IE for some users who are used to other applications.

Réponse de l'éditeur

envoyé par Exel Computer Systems le 14/06/2019

Exel appreciate your positive review. You'll be glad to hear that with the latest version of EFACS E/8 - Released in June 2019 EFACS now includes multi-browser support, allowing you to choose your preferred browser to access EFACS E/8. Supported browsers include: Google Chrome, Microsoft Edge, Microsoft IE, Opera and Safara.

Very good customer experience

Publié le 03/05/2019
Laura A.
Senior Systems Developer
Construction, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: EFACS8 has been a very good fit for our business, providing us with the platform to bespoke the system to our companies specific needs.

Avantages: The system is very user-friendly and easy to navigate around. Customer support is exceptional and always answer queries in a timely fashion. The freedom to bespoke the system is also a big positive as if there is not something in the system that works for your business you can adapt it to suit. The fact that you can link the system with the Microsoft Power Platform is a brilliant function as you can build your own apps and power bi reporting.

Inconvénients: The developer screens take a little getting used to, however, once you are of-fay with them they become a lot easier to use.

Excellent ERP System

Publié le 13/05/2019
Malcolm G.
Head of Business Systems
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Covers all our business system needs. Most recently, "Making Tax Digital". Couple of years ago, moved all of our Quality Assurance requirements into the ready-made module on EFACS

Avantages: Easy to use
Live development
Easy to extend functionality
Built-in and open source report writers

Inconvénients: Limited to IE
Need to limit JAVA updates

Réponse de l'éditeur

envoyé par Exel Computer Systems le 14/06/2019

Exel appreciate your positive review. You'll be glad to hear that with the latest version of EFACS E/8 - Released in June 2019 EFACS now includes multi-browser support, allowing you to choose your preferred browser to access EFACS E/8. Supported browsers include: Google Chrome, Microsoft Edge, Microsoft IE, Opera and Safara.

Very poor

Publié le 05/09/2018
Utilisateur vérifié
Internal Sales Manager
Génie mécanique ou industriel, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
2/5
Note globale
2 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
2 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: A painful experience from start to finish - we would not have chosen EFACS had we known the difficulties up front.

Avantages: MRP eventually was an improvement on our previous solution.

Inconvénients: Vastly oversold, we ended up developing many features that we had been led to believe were out of the box. Customisation was very difficult, requiring seldom-available consultants to spend 100s of pounds a day to set up. If we requested a feature they just did it blindly, rather than advising the best way to accomplish it based on their experience, which meant that time and money was greatly wasted reaching a workable solution. Resolving even basic issues could take months. Speaking with one consultant could lead to a vastly different answer than another so there was little consistency. We had to refuse to have two consultants back as their work and attitude was so poor. CRM is very basic. Very clunky to get around.

Réponse de l'éditeur

envoyé par Exel Computer Systems le 17/12/2018

I am sorry to hear about your poor experience, and regret that in this instance we fell short of our standards of customer service. In our 33 year history, we have implemented hundreds of business systems both in the UK and around the world, and we pride ourselves on the number of successful implementations and high quality customer service that we offer.

We do not know which company you are from, but please contact either your Account Manager or our Customer Services Manager so that we can resolve your concerns.

Fantstic Fuctionality with an easy to use inteface

Publié le 09/12/2016
Nathan B.
Managing Director
Aviation et industrie aéronautique, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have used EFACS for over 10 years now in 3 companies and have always found it packs great functionality with an easy to use interface, incorporating many features not found in far more expensive systems.

Avantages: Interface
Feature
Ease of Use

Inconvénients: Limited to Window IE
Uses JAVA

Réponse de l'éditeur

envoyé par Exel Computer Systems le 14/06/2019

Exel appreciate your positive review. You'll be glad to hear that with the latest version of EFACS E/8 - Released in June 2019 EFACS now includes multi-browser support, allowing you to choose your preferred browser to access EFACS E/8. Supported browsers include: Google Chrome, Microsoft Edge, Microsoft IE, Opera and Safara.

EFACS Functionality

Publié le 15/05/2019
Scott F.
IT manager
Construction, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Good

Avantages: Intuitive to use. Very flexible and customisable
Workflow toolset enables plenty of automation and control

Inconvénients: MR33 and below requires IE. Recent builds have rectified this