--- description: Blackbaud Altru : qu'en pensent les utilisateurs ? Lisez les avis clients sur Blackbaud Altru, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Blackbaud Altru - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour musées](/directory/30745/museum/software) > [Blackbaud Altru](/software/125203/blackbaud-altru) # Blackbaud Altru Canonical: https://www.capterra.lu/software/125203/blackbaud-altru Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/125203/blackbaud-altru?page=2) > Vendez simplement plus de billets et fidélisez les visiteurs en tant que membres et donateurs permanents. > > Conclusion : 42 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Blackbaud Altru ? Organismes d'admission générale : Musées Arboretum/Jardins Société historique/de préservation Société historique/de préservation Nature/Environnement Zoo/Aquarium ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 42 Avis | | Simplicité | 3.6/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Blackbaud - **Pays**: Charleston, É.-U. - **Fondé**: 1981 ## Contexte commercial - **À partir de**: 399,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Base de données de membres - Billetterie - Caisse pour boutiques de souvenirs - For Museums - Gestion de la communication - Gestion des abonnements - Gestion des bénévoles - Gestion des campagnes - Gestion des collectes de fonds - Gestion des contacts - Gestion des cotisations - Gestion des donateurs - Gestion des stocks - Gestion des événements - Logiciels d'expérience client - Rapports et statistiques - Renouvellement d'abonnements - Sièges réservés - Traitement des paiements ## Intégrations (1 au total) - Cuseum ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels pour musées](https://www.capterra.lu/directory/30745/museum/software) ## Catégories connexes - [Logiciels pour musées](https://www.capterra.lu/directory/30745/museum/software) - [Logiciels de collecte de fonds](https://www.capterra.lu/directory/20047/fundraising/software) - [Gestion des abonnements](https://www.capterra.lu/directory/20045/membership-management/software) - [Logiciels pour galeries d'art](https://www.capterra.lu/directory/30957/art-gallery/software) - [Billetterie](https://www.capterra.lu/directory/30039/ticketing/software) ## Logiciels similaires 1. [Givebutter](https://www.capterra.lu/software/172048/givebutter) — 4.8/5 (871 reviews) 2. [Donorbox](https://www.capterra.lu/software/156860/donorbox) — 4.8/5 (624 reviews) 3. [DonorPerfect](https://www.capterra.lu/software/2698/donorperfect-fundraising-software) — 4.5/5 (1384 reviews) 4. [Zeffy](https://www.capterra.lu/software/220131/zeffy) — 4.8/5 (473 reviews) 5. [Bonterra Network for Good](https://www.capterra.lu/software/111128/bonterra-guided-fundraising) — 4.6/5 (936 reviews) ## Avis ### "A complete non-profit fundraising and ticketing tool" — 4.0/5 > **Adam** | *9 juillet 2019* | Musées et institutions | Taux de recommandation : 7.0/10 > > **Avantages**: All our donor, patron, and visitor information is in one place, secure in the cloud. We rely on Altru to keep all our sales, donor, and member records together so we can see all the ways our constituents connect with us. This also makes reporting much easier, having all earned and contributed revenue recorded in one database. This also makes training easier, as there's only one system that many of our staff need to learn and interact with, everyone from ticket sellers to fundraisers. Finally, using one cloud-based system requires fewer administrators and no server hardware, streamlining staff and IT costs. > > **Inconvénients**: The financial and revenue setup can be intimidating, since there's a general ledger behind all the sales and revenue transactions. A general ledger must be set up, fiscal years created, transactions mapped, payment types created, payment methods created, etc. It can be daunting without a background in accounting or bookkeeping. You will need a trained financial professional to help oversee the financial configuration. Blackbaud will help you set this up initially, but you will need someone knowledgeable to oversee those parts. > > Initially, we saved tens of thousands of dollars migrating our POS, CRM, and online ticketing platforms to the single Altru platform. We've never regretted it. That was about seven years ago, and we're still happily using it. Altru generally does everything we want it to do. It's great for admissions and event ticketing but not a great tool for email marketing or running a gift shop, though it does send bulk emails and allows you to sell merchandise. If you have an email marketing tool or gift shop software, keep it. ----- ### "That 360 Degree View" — 4.0/5 > **Breanne** | *16 juillet 2021* | Musées et institutions | Taux de recommandation : 8.0/10 > > **Avantages**: The absolute best part of Altru is that it offers a 360 degree view of our constituents. We can query on many different types of engagement with our institution to see who our donors are or how likely a member is to renew. For frontline staff, the user interface for ticketing is easy to use and very intuitive. Training staff is so much more pleasant with this software\! > > **Inconvénients**: Group sales and group sales reporting are woefully underdeveloped (I will never understand why the entire group sales sales method was just left out of the Program Revenue report). Refunds and exchanges are also really terrible in the system. There is no room for human error and trying to offer customer service to our constituents often results in our institution looking bad because the system just won't let us help them in a timely/efficient manner. > > While there are several things that I would like to see improved in Altru, I still believe it is still the best product out there for non-seated venues that need a ticketing solution. Our reporting has gotten so much better because we \*can\* see what members, donors, volunteers, etc have done with our institution. I find the support and ongoing education webinars that Blackbaud offers to be lacking and they need to improve their discovery process. ----- ### "Ease of use" — 5.0/5 > **daisy** | *27 février 2026* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: The ease of using this program for our school is amazing. easy to navigate and easy to learn with all the promps. Thank you > > **Inconvénients**: I have no negative experience in the program. Nothing truly to report i truly think its easy to navigate > > My experience was very positive and easy to navigate. I love how self-explanatory it is, and I can do multiple tasks on it. ----- ### "A good start but needs streamlining" — 3.0/5 > **Hope** | *30 juin 2025* | Musées et institutions | Taux de recommandation : 6.0/10 > > **Avantages**: I like some features like copying events and being able to look up people/ orders/ information. It is also very easy to check the history of a person/ organization. > > **Inconvénients**: It really isn’t user friendly. You have to click around constantly to find things and then manually pull some information. There should be some way to streamline it. > > I use Altru at work for creating events, inputting and checking memberships, checking orders, and checking numbers. I also often issue refunds or look things up for people. ----- ### "Gotta have me some Altru" — 5.0/5 > **Lisa** | *14 juillet 2021* | Musées et institutions | Taux de recommandation : 10.0/10 > > **Avantages**: Ability to have fundraising, ticketing, events, membership all in one CRM is amazing. It has increased employee production, made patrons and donors happier (less waiting, ease of use), increased fundraising ability by having the ability to see who hasn't donated yet attends/purchases abundantly and relationships between constituents. I absolutely LOVE this CRM and would only consider moving to another organization that uses the product\! Training and support are amazing. Support is always available through knowledge base, community, videos and when really stumped, through online chat. And they CARE about helping you with find the answers you need. > > **Inconvénients**: No CRM is perfect. The canned reports aren't always easy to manipulate when downloaded while the queries can be difficult for those not using them on a regular basis. The prospect management is not as flexible (would like the ability for one person to handle all the fundraiser's management) and can be redundant in places. There are small glitches here and there, and the email ability from Altru is poor, but they are constantly listening to their customers to make needed improvements. > > Once trained, employees are more likely to become more engaged with the product and will see the advantages of one CRM instead of bouncing from one CRM to another. Customers are happier when they don't have to wait. In fundraising, it is vital to be able to see what donors are also members or ticket buyers opening the door to the ask. Stewardship of donors is simplified with everything about the donor on the screen in front of you during a call or even on your phone on the way to a meeting. Many processes are automatic once set up correctly. And again, customer service and support are tremendous assets for Altru. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/125203/blackbaud-altru?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/125203/blackbaud-altru) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées