--- description: Workforce Optimization (WFO) : qu'en pensent les utilisateurs ? Lisez les avis clients sur Workforce Optimization (WFO), consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Workforce Optimization (WFO) - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Enregistrement des appels](/directory/30533/call-recording/software) > [Workforce Optimization (WFO)](/software/126737/monet-live-wfo) # Workforce Optimization (WFO) Canonical: https://www.capterra.lu/software/126737/monet-live-wfo Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/126737/monet-live-wfo?page=2) > Une suite cloud unifiée d'optimisation de la main-d'œuvre qui inclut la gestion des effectifs, de la qualité et des performances. > > Conclusion : 19 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Workforce Optimization (WFO) ? Centres d'appels et centres d'assistance de tous secteurs comptant plus de 40 agents. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 19 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Verint - **Pays**: Melville, É.-U. - **Fondé**: 2004 ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Budgétisation et prévision - CTI (couplage téléphonie informatique) - Enregistrement des appels - Enregistrements - Fonctions pour call centers - Gestion de la qualité - Gestion des centres d'appel - Gestion des performances - Gestion du personnel - Mesure des performances - Planification du personnel - Prévision du travail - Rapports et analyses - Routage automatisé - Suivi des appels ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) ## Catégories connexes - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) - [Gestion du personnel](https://www.capterra.lu/directory/30210/workforce-management/software) - [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software) - [Logiciels de gestion du personnel pour call center](https://www.capterra.lu/directory/32607/call-center-workforce-management/software) ## Logiciels similaires 1. [Calabrio ONE](https://www.capterra.lu/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) 2. [Clockify](https://www.capterra.lu/software/169607/clockify) — 4.8/5 (9235 reviews) 3. [Paylocity](https://www.capterra.lu/software/86714/webpay) — 4.3/5 (1822 reviews) 4. [Connecteam](https://www.capterra.lu/software/153140/connecteam) — 4.6/5 (5060 reviews) 5. [Assembled](https://www.capterra.lu/software/195644/assembled) — 4.7/5 (85 reviews) ## Avis ### "WFM Supervisor Compassion International" — 5.0/5 > **Mark** | *16 août 2018* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: The ability to easily forecast volumes and certain ACD queues. The ability to provide our reps with an intuitive schedule and ability to see live stats. The service is better than any vendor support, as the walked us through the roll out and training, so it was seamless from the reps to management. I don't recall having Monet go down, as it has been extremely stable. ROI has been tremendous, as our growth using this software has been smooth. > > **Inconvénients**: I would say the inability to tie into our payroll system. > > We have appreciated our almost 14 years using Monet at Compassion International. It provided the tool we needed to grow. Monet support has been wonderful in every stage of our partnership over the years. I can tell it is important to them that we succeed. We look forward to continued growth with this Monet software. ----- ### "Great Resource" — 5.0/5 > **Alyssa** | *8 juillet 2024* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Very user friendly and easy to navigate. > > **Inconvénients**: Too many features that make it harder to decide best usage. ----- ### "I loved it but they changed it and now there are so many errors." — 2.0/5 > **Debra** | *31 janvier 2020* | Enseignement supérieur | Taux de recommandation : 2.0/10 > > **Avantages**: It is an easy software to use, it's almost fun. The problem was when they 'improved it'. Now, it doesn't work well. So many errors, it takes m twice as long to do a job that I could do in two hours. There is a glitch in the new edition and it simply doesn't work. It needs fixing. The first edition was so much better > > **Inconvénients**: Problems. Calls that drop. Calls midway through. the system does record the call, the call is halfway through. With the older version, this didn't happen. > > It needs to fix the bugs. It would be a great program if they could stop the problems it has. ----- ### "Good tool for its cost" — 4.0/5 > **Samantha** | *17 novembre 2025* | Services financiers | Taux de recommandation : 8.0/10 > > **Avantages**: I think that we can integrate shift bidding and the annual calendar into it for employee use. It is also easy to use > > **Inconvénients**: The system can be slow and finicky and the fact that it isn’t web based means when the server is down so is wfo > > Overall it is a great tool and priced well and gets all scheduling needs handles for the company and the employees ----- ### "All the tools for Optimal Efficiency" — 5.0/5 > **Steven** | *20 août 2018* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: The software allows for easy forecasting and an easy generation of rosters to each forecast. It usually takes me no longer than 30 minutes to an hour to finish a new set of schedules for the agents to see. It's also easier for us to plan ahead and figure out how many agents we will need through each season. I like the platform that has been provided for the agents in that they always have access to their schedules. Never again will I have to hear "I left my schedule at work\!" > > **Inconvénients**: Regarding the agents, I only wish a phone app or mobile site existed for Monet. I often hear that agents have trouble maneuvering the website on their mobile devices, but ultimately are able to do what's necessary. > > Monet has given us the ability to solve our shrinkage and adherence problem. We no longer need leads to constantly monitor the break schedule as our agents can always check when their next break time is. We've also been able to better plan for any periods of high shrinkage, which has ultimately cut down on call spikes and average wait times for our callers. In addition, Monet has an excellent support team that is always ready to help. Any issues I have usually end up getting resolved the same day. Implementation and training of the product was a breeze. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/126737/monet-live-wfo?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/126737/monet-live-wfo) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées