--- description: Total Contacts & HelpDesk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Total Contacts & HelpDesk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Total Contacts & HelpDesk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Total Contacts & HelpDesk](/software/127283/tele-support-helpdesk) # Total Contacts & HelpDesk Canonical: https://www.capterra.lu/software/127283/tele-support-helpdesk Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/127283/tele-support-helpdesk?page=2) > Le logiciel de Total Support HelpDesk inclut le service client, le suivi des appels, un centre d'assistance, le support technique, un CRM intégré ou l'intégration à Act. CRM > > Conclusion : 24 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Total Contacts & HelpDesk ? Les entreprises qui proposent un service client et ont besoin d'un logiciel pour centre d'assistance afin de suivre les appels et les e-mails des clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 24 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Resource Dynamics - **Pays**: St Petersburg, É.-U. - **Fondé**: 1994 ## Contexte commercial - **À partir de**: 480,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Alerts/Escalation - Base de données de clients - Communication multicanal - Définition des priorités - Gestion des accords de service - Gestion des flux de travail - Portail libre-service - Rapports et analyses - Routage automatisé - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (1 au total) - CRM\_ ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3412 reviews) 3. [Milvus](https://www.capterra.lu/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Zoho Desk](https://www.capterra.lu/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Avis ### "Excellent Application" — 5.0/5 > **Amie** | *2 février 2017* | Services environnementaux | Taux de recommandation : 10.0/10 > > **Avantages**: The ticket itself. Works well for our team to review open issues. > > **Inconvénients**: Not able to have multiple tickets open at one time. Would be a nice feature to help us multi-task better. > > We use this application for a Support Call Center and it works great\! We're able to track open/closed tickets with ease. Field customization really helped this application integrate with our existing processes. The bug tracking feature is a great way for us to link specific tickets to open software issues. There are only 2 features we wish it had: 1) the ability to open multiple tickets at once. This would be a nice addition for our constantly multi-tasking staff. 2) the ability to merge/link tickets together. Their support and sales staff are very easy to work with and are always helpful when we have questions\! ----- ### "Tracking customizations" — 4.0/5 > **Per** | *21 octobre 2016* | Génie mécanique ou industriel | Taux de recommandation : 10.0/10 > > **Avantages**: The tracking of all e-mails. > > **Inconvénients**: The e-mail client can be improved. > > Tele-Support HelpDesk helps me track software customizations I make for our customers. There´s a lot of e-mail correspondence going on at every inquiry (over years) and with Tele-Support HelpDesk I can keep track of everything. It has helped me in cases when unsatisfied customers complain over something, then I can easily go back in the history and see what´s been agreed earlier so wew can sort things out. ----- ### "Simplistic support software" — 3.0/5 > **Aimee** | *8 mars 2018* | Logiciels | Taux de recommandation : 5.0/10 > > **Avantages**: I like that all customer support cases are in one place and can easily be looked up. I also like that you can bill out from this system for support calls and it includes support notes. > > **Inconvénients**: When it comes time to update the software, it can be quite a pain plus it seems that support is lacking for the program. ----- ### ""Help" is exactly what it does\!" — 4.0/5 > **Felipe** | *21 septembre 2016* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Secure, fast, and simple. It's packed with features but you aren't drowned in a UI that you can't manage and navigate. Very easy to learn how to use. > > **Inconvénients**: There aren't really any issues that I would consider a "con", at least that I've personally ran across quite yet. > > The reporting features provide excellent overviews with minimal effort, and looking up RMA/Inquiries is a breeze. This software simply makes my job easier, what more could I ask for? ----- ### "Feature-Filled Help Desk Software" — 4.0/5 > **Geremy** | *28 septembre 2016* | Taux de recommandation : 9.0/10 > > **Avantages**: Ability to Create RMA/Bug Tickets Ability to Customize the Support Tickets with Customized Fields and Tabs Good Customer Service Able to Export Reports to PDF Ability to add Customized Knowledge Base E-mail Notifications > > **Inconvénients**: Reporting Function could have more Features/Advanced Customization A little difficult to learn how to customize at first, but if you need any help, their Customer Service is good. > > We have been using the Tele-Support Helpdesk software for years now and it is a great well rounded software that has a lot of features, but is still great at it's main purpose, which is to create and store Support Tickets. There are also lots of customization options so it can be tailored to your specific needs. In addition, a lot of information can be accessed within each support ticket so you don't have to go searching everywhere. Configuring the program may not be the easiest, but it's in no way the hardest to learn, plus their customer support can help you along the way. The reporting software is also decent, but since we have the SQL module, we can create our own customized reports ourselves as well. Overall, I recommend you give this software a try if you need a robust, feature-filled Help Desk solution. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/127283/tele-support-helpdesk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/127283/tele-support-helpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Données structurées