---
description: TOPdesk : qu'en pensent les utilisateurs ? Lisez les avis clients sur TOPdesk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: TOPdesk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [TOPdesk](/software/127562/topdesk)

# TOPdesk

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> Solution de gestion des services IT combinant un outil ITSM prêt à l'emploi avec des experts internes, et ce depuis 1993.
> 
> Conclusion : 110 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise TOPdesk ?

TOPdesk est une plateforme de gestion des services pour les servicedesks IT des organisations de 250 à 5000 employés. L'outil est facile à étendre à d'autres départements comme Facility ou les RH.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.4/5** | 110 Avis |
| Simplicité | 4.3/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: TOPdesk
- **Pays**: Delft, Pays-Bas
- **Fondé**: 1993

## Contexte commercial

- **À partir de**: 77,00 €
- **Type de licence**:  (Essai gratuit)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, danois, espagnol, finnois, français, hongrois, italien, norvégien, néerlandais, polonais, portugais, suédois
- **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Brésil, Canada, Chili, Danemark, Espagne, Finlande, France, Hongrie, Irlande, Italie, Luxembourg, Mexique, Norvège, Nouvelle-Zélande, Pays-Bas, Pays-Bas caribéens et 9 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Alerts/Escalation
- Barcode/Ticket Scanning
- Catalog Management
- Communication multicanal
- Enquêtes et feedback
- Facility Asset Management
- Gestion de la base de connaissances
- Gestion de la configuration
- Gestion de la maintenance
- Gestion des accords de service
- Gestion des affectations
- Gestion des audits
- Gestion des billets
- Gestion des changements
- Gestion des commentaires
- Gestion des connaissances
- Gestion des e-mails
- Gestion des flux de travail
- Gestion des immobilisations
- Gestion des incidents
- Gestion des ordres de travail
- Gestion des ressources informatiques
- Gestion des stocks
- Gestion des techniciens
- Gestion des tâches
- Gestion des versions
- Historique des services
- Logiciels d'actions préventives et correctives
- Logiciels d'expérience client
- Macros et réponses types
- Maintenance préventive
- Messagerie instantanée
- Outils de collaboration
- Piste d'audit
- Planification
- Planification des gardes
- Portail libre-service
- Rapports d'incidents
- Rapports et analyses
- Rapports et statistiques
- Recherche en texte intégral
- Routage automatisé
- Suivi des interactions
- Suivi des problèmes
- Suivi des ressources
- Suivi des ressources informatiques
- Suivi des statuts
- Support client

... et 18 fonctionnalités supplémentaires

## Intégrations (59 au total)

- AFAS Software
- AI Chatbot
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- BlueDolphin
- Chatbot
- Clicksign
- D4Sign
- Digital Signage
- Dynatrace
- Ericsson NetCloud Manager
- Exact Synergy
- FastPass SSPR
- Flexwhere

... et 44 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)

## Catégories connexes

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)
- [Logiciels de gestion des services informatiques](https://www.capterra.lu/directory/30672/it-service/software)
- [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software)
- [Logiciels de gestion des cas d'assistance](https://www.capterra.lu/directory/32623/it-ticketing-systems-software/software)
- [Gestion de la maintenance](https://www.capterra.lu/directory/30058/maintenance-management/software)

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2. [Wasp Asset](https://www.capterra.lu/software/80853/assetcloud) — 4.5/5 (376 reviews)
3. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.5/5 (685 reviews)
4. [BlueTally](https://www.capterra.lu/software/1022846/bluetally) — 4.6/5 (80 reviews)
5. [IT Glue](https://www.capterra.lu/software/170401/itglue) — 4.6/5 (331 reviews)

## Avis

### "Save time with Topdesk" — 5.0/5

> **Ryan** | *16 février 2026* | Design | Taux de recommandation : 7.0/10
> 
> **Avantages**: I like it's user-friendly interface, it has a clean and organized dashboard. I think that it's easy for non-technical staff to submit tickets.
> 
> **Inconvénients**: One thing that I think really holds it back is the pretty steep learning curve. The initial setup can feel overwhelming.
> 
> Overall, I found it helpful in the day to day to cut down on otherwise menial stuff. I like that it’s intuitive once workflows are set up properly.

-----

### "Great system with clean user interface" — 4.0/5

> **Joe** | *3 janvier 2025* | Biotechnologie | Taux de recommandation : 8.0/10
> 
> **Avantages**: Simple user interface and easy to implement with minimal prior knowledge.
> 
> **Inconvénients**: Back end can be a bit clunky and limited in terms of analytics. Best solutions is to push data out to analyse. The options for personalising the self-service portal are somewhat limited.
> 
> The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case.

-----

### "Great functionality, UI could do with softening and brightening" — 4.0/5

> **Will** | *23 février 2026* | Gestion de l'enseignement | Taux de recommandation : 8.0/10
> 
> **Avantages**: TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues. It effectively operates as a ticketing function, allowing a query to move through a chain of different stages and colleagues until it is solved. I like that the system is reliable, feels well structured and maintained. It allows for a great degree of detail and flexibility. On-top of that, it integrates with email platforms such as Outlook.
> 
> **Inconvénients**: The downside to the complexity is that it is somewhat unappealing to look at and use. The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter. Handing over tickets, pressing save and send, forgetting to do it right, can feel anxiety inducing.
> 
> Once you have learned the ropes the experience is great. It is of course far better than having things exist in email threads. As an operator, and manager of other operators, I can easily draw reporting data across how many tickets are closed over a period of time which is awesome. I would highly reccomend top-desk, just make sure you've got someone onboard to train you and show you how it integrates with your people and teams. The more teams who get on board, the better it works\!

-----

### "Topdesk is overall good to work with" — 3.0/5

> **Marciano** | *14 décembre 2023* | Comptabilité | Taux de recommandation : 2.0/10
> 
> **Avantages**: I like the Change module in topdesk and the different things that u can do with it
> 
> **Inconvénients**: When different people work in the same card
> 
> Its good my overall experience  espacially the Change module and the variaty in topdesk

-----

### "Topdesk experience in education" — 4.0/5

> **Jeroen** | *25 septembre 2024* | Enseignement primaire et secondaire | Taux de recommandation : 8.0/10
> 
> **Avantages**: Flexibilty and ease of use for endusers.
> 
> **Inconvénients**: Sometimes to much flexibility and thus complex to manage.
> 
> Great product\! Easy to use. Can be expensive when using many operators.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/127562/topdesk)

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