Avis clients sur Acuity Scheduling

Simple et efficace

Commentaires : Acuity est un logiciel facile à prendre, propose des fonctionnalités efficaces comme le paiement lors de la prise de rdv, l’envoi de rappel aux clients, la synchronisation des calendriers.
J’ai également apprécié de pouvoir ajouter mon calendrier facilement sur mon site web et rajouter un bouton « prendre un rdv » sur mon compte Instagram.
Parfait!

Avantages :

- Simple à mettre en place - synchronisation avec Google agenda - Bouton « prise de rdv » sur Instagram - Intégration facile sur mon site web - Possibilité de prise de rdv payants - Joli design

Inconvénients :

Je regrette de ne pas pouvoir mettre de pièces jointes dans mes confirmations clients.

Alternatives envisagées : Calendly et Google Calendar

Pourquoi choisir Acuity Scheduling : Car je pouvais mettre un bouton « call to action » sur mon compte Instagram

Logiciel antérieur : Calendly

Parfait

Avantages :

Je suis très satisfaite des fonctionnalités ! Acuity Scheduling regroupe toutes les fonctionnalités dont j’ai besoin : prises de rdv faciles, paiement en ligne, fuseaux horaires, mails personnalisés en fonction des services proposés, packs de service, regroupement des rdv et j’en passe. C’est top !

Inconvénients :

C’est dommage qu’on ne puisse pas recevoir directement les avis clients suite aux rdv.

Mon avis sur Acuity

Avantages :

J'apprécie particulièrement la création de fichier pour nouveaux clients et le formulaire de santé. De loin le plus simple d'utilisation des applications que j'ai testé jusque là, je vais pendre la version payante.

Inconvénients :

J'aimerais que le prix soit revue à la baisse, mais dans les grandes lignes j'apprécie vraiment car ça repond parfaitement à mes besoins.

Superbe génial

Avantages :

Le service client elle repond rapidement

Inconvénients :

Tous me plaît dans l'application elle est facile à utilise

Checks all my boxes

Commentaires : I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

Avantages :

I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking. There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it. Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!

Inconvénients :

I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

Alternatives envisagées : Calendly

Pourquoi choisir Acuity Scheduling : The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it.

Logiciel antérieur : Calendly

Pourquoi passer à Acuity Scheduling : The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it. In addition, I use Squarespace as well. I love that product and wanted to maintain fluidity between both products. Both are made well and make my life simple so I can do what is most important to me rather than spending all my time on designing a website or figuring out scheduling.

Great for staying organized with appointments

Commentaires : The ability to specify your availability and provide a link to a client via email or a signature is fantastic. It fulfills my requirements for class registration and roll management perfectly. Also, it works flawlessly and is beautifully linked with other services like Stripe and Zoom.

Avantages :

Both I and my customer appreciate the text message reminders. The schedules that require payment. Furthermore, I appreciate being able to sync my CRM with several scheduling options. Appointment kinds help me categorize my replies and create more efficient, tailored work flows.

Inconvénients :

My list of dislikes is surprisingly short. My main issue is that I keep leaving Acuity Scheduling to try something else, but I always end up back here because my CRM doesn't have nearly as many capabilities as Acuity Scheduling.

Easy scheduler if you want some help to keep your agenda

Avantages :

Enjoy being able to share my availability with others is great

Inconvénients :

More integration with google meets, teams and skype would be nice

Is it worth it?

Commentaires : Squarespace is a professional and user-friendly website-building platform that offers a range of features for creating and managing a website. The templates provided are modern and visually appealing, and the platform allows for a high degree of customization to meet the specific needs of each user.In addition to providing design and customization options, Squarespace also offers a variety of tools for managing a blog, online store, and booking system, making it a comprehensive solution for website management.The customer support team at Squarespace is responsive and helpful, able to assist with any questions or issues that may arise.Overall, Squarespace is an excellent choice for anyone creating a professional website with minimal technical expertise.

Avantages :

Easy to use: Squarespace has a user-friendly interface, making it easy for people with little to no technical skills to create a professional-looking website.Wide range of templates: Squarespace offers a wide range of templates that can be customized to fit your brand.Responsive design: Squarespace templates are designed to be responsive, meaning they automatically adjust to look good on any device, including smartphones and tablets.E-commerce capabilities: Squarespace offers built-in e-commerce capabilities, allowing you to easily sell products or services on your website.Good customer support: Squarespace provides 24/7 customer support through live chat, email, and phone.

Inconvénients :

Limited customization: While Squarespace templates are customizable to a certain extent, you may not have as much control over the design and layout of your website as you would with other platforms.Expensive: Squarespace plans can be more expensive than some other website builders, especially if you need to upgrade to a higher-tier plan to unlock certain features.Limited integrations: Squarespace has limited integrations with third-party tools and services, which may be a problem for some users.It's worth noting that Squarespace may not be the best choice for everyone. It's a good idea to carefully consider your needs and compare different website builders before making a decision.

Great, but expensive

Avantages :

Worked pretty well, was doing the job the way expected

Inconvénients :

Pricey and slightly rigid, but cannot complain overall

Eliminates the need for back-and-forth communication in our appointment scheduling process.

Commentaires : Appointment scheduling is the main need which Acuity scheduling has assisted my organization address. Its use has eliminated the need for any back-and-forth communication between my team and customers, in order to find a mutually available time for appointments.

Avantages :

Acuity Scheduling has some great features that I really appreciate, such as timezone detection. This means that when potential customers book an appointment, the system takes into account their location and timezone to avoid any scheduling errors or confusion due to differences in time-zone. In addition, this platform provides flexible availability settings, allowing us to set custom rules, including buffer times between appointments and blackout dates, to manage our schedule more effectively. These features have been really helpful in improving our appointment management process.

Inconvénients :

I have been trying to identify something that I dislike about Acuity, but I'm struggling to do so. It's possible that my appointment scheduling needs are relatively straightforward, but overall, I am very satisfied with Acuity and the benefits it has provided for my team thus far.

Best booking tool integrated within Square-Space website for creatives and businesses.

Commentaires : Very pleased with the booking and scheduling tool of Acuity Scheduling. It has made bookings very easy and automated. Own clients can book and pay as they want, when they want.

Avantages :

Since the accusation from square space, Acuity Scheduling is roaring in the booking domain. I have been using Acuity Scheduling since 2016 and absolutely love the booking and scheduling. It has made my client booking and scheduling a breeze. Easy to use and book.

Inconvénients :

Since merging with Squarespace, the tiered pricing has been rosed. Other then that, it's a pretty good tool.

Acuity Scheduling easy-to-use, available and essential for everyone

Commentaires : Overall, and from my experience with Acuity Scheduling, it's safe to say this is a great option that's easy, widely available, and effective.

Avantages :

Firstly, Acuity Scheduling is one of the easiest methods to use, secondly she is positive in the organization of time, which allows all clients to reduce the time distances between them and shorten appointments.

Inconvénients :

To be fair, we cannot say for sure that this program is completely and properly prepared, but it is punctuated with some shortcomings such as updates and formats for the platform.

Top quality product for creating appointments and scheduling

Commentaires : This is must having software for every one as one should never will miss any meetings and never miss miss anything .

Avantages :

This software is very helpful to me as it helps in creating the appointments for my daily meetings with the clients . Which helps me in going to the customer on time and never misses a meeting . It is very easy to use and user friendly .

Inconvénients :

Honestly speaking there is no such issue with the software . One should have this software for to make the work easy .

Acurity to the rescue.

Commentaires : Overall I love this software, that's why I switched.

Avantages :

The software is very attractive when added to the website. It is also easy for clients to schedule.

Inconvénients :

The mobile app is not very user friendly and it is limited.

Minimal look and maximum features

Commentaires : Overall I love the functionality, design and integrations.
I appreciate the option to create unique and short URLs for my business' booking system and further unique URLs for different appointment types. It doesn't matter if I am having a conversation on the phone, messages or email, I can send the link of a specific appointment type to the clients and let them pick a time convenient for them.
With other alternate software, it is hard to remember the URLs so AS is a clear winner.

Avantages :

I love the look. It's clean, sharp and very easy to sync with your branding. I have been using it for over a year and never had any issue with it, notifications, email reminders for clients, syncing with different personal and work calendars, accepting payments for appointment bookings.

Inconvénients :

Lack of free version. Sometimes I wish they had a free version with reduced features for clients who need an online booking system but expect only 5 bookings per month. $14 is a bit too much for them so they usually go with Calendly.

Alternatives envisagées : Calendly

Pourquoi passer à Acuity Scheduling : I love the minimal design of Acuity Scheduling to start with but after using it for over a year, and working with Calendly on behalf of my clients, I would suggest anyone to go for Acuity Scheduling if the booking system plays a substantial role in running your business and you can afford to spend a little extra as compared to other options.

Best Software Out There!!

Commentaires : Overall this has helped my business grow and profit and not have to have any office staff.

Avantages :

I absolutely love this software, it is so easy to use. Customers can schedule any appointment online and I can have it assigned to the technician of my choice automatically depending on the choice. Customers can cancel, and reschedule there appointments all through a link that is sent to them via text and email!! Doesn't get better than that, I don't even have a receptionist anymore.

Inconvénients :

I think the user interface and calendar could be a little more, modern. Feels a little old, pre Web 2.0

Alternatives envisagées : Jobber

Pourquoi choisir Acuity Scheduling : You cannot customize the online scheduling at all. You cannot ask the customers custom questions or offer add-ons or coupons or anything of that sort.

Logiciel antérieur : Housecall Pro

I can run my coaching business on it

Commentaires : Overall, I love Acuity and I think the added features, such as products, recurring payments (memberships) and packages are great. I also love their layout, and I recommend it to each of my clients. Once they set it up, they save hours every week because they don't need to schedule or reschedule manually.

Avantages :

As a coach, I used to spend a lot of time booking appointments, sending manual reminders and followups. This software changed everything. I set up my availability and the frequency of sessions and then let people book their own appointments. There are group sessions available as well and you can even create and upsell different sessions and products. It's pretty easy to use, and I recommend it to all teachers I work with since it saves them so much time.

Inconvénients :

One of the things I'd like for them to change is how they track my availability. For instance, I set my availability as 2 sessions per day, several days a week. The software counts only private sessions as "sessions," and if I have a 2-hour group training (for instance), it doesn't pay attention to it and allows booking anyway, which is frustrating because I want the group sessions to count towards my daily availability and don't want people to book 2 private sessions and then having to do a group session. I've written to them about it twice and they said they would work on it. The temporary solution is to mark myself "unavailable" on the days when I do a group training, which isn't the most convenient thing. Another thing is their affiliate program is now not working in the State where I am. This is disappointing because I always refer my clients to use Acuity and I used to get nice coffee money from it. Now I don't.

Alternatives envisagées : Calendly

Pourquoi passer à Acuity Scheduling : Before they became a Squarespace company, I fell in love with their story. The company felt more personable and had a character, unlike others. I enjoyed reading personal stories by the guy who started the company, and I loved their sense of humor that came through the copy. Right now it doesn't feel that way because they have been bought by Squarespace, but I hope they can still hire amazing copywriters that can keep that vibe.

Pleasantly surprised

Commentaires : So far i'm quite happy with Acuity Scheduling. Even though there is the annoyance of the menu system, the features & level of customisation available outweigh this.

Avantages :

So far there's quite a lot to like about Acuity Scheduling. I like that I can have different appointment groups & types which I can customise with photos & text (inc T&C's etc.) as well as customise the calendar settings to only allow bookings at times that are convenient to me. I also like that I can hide certain appointment types so they are only visible to people I share the link with, this is especially useful for one off or promotional sessions. The integration with my external google calendar is also a great feature & something which was lacking from other scheduling tools I've tried. The option to take online payments is also a good feature, and something which i'm sure will really help to streamline my booking process. There are also many options for integrating with external apps such as quick books, facebook, active campaign etc. which i'm yet to fully explore but I'm sure will be useful to me and improve the efficiency of my booking process.

Inconvénients :

The only issue I have is that the user interface could be improved. As i'm still fairly new to this software, I find when i click on a link to make changes (for example 'Availability') and it's not actually the menu I want, I have to go all the way back to the home screen to then search through the respective menus to find what I want. This becomes annoying if you go through this process several times to find what you'r after, and it could be improved by either adding drop down menus, or at least leaving the entire navigation menu visible in each section.

Alternatives envisagées : Google Forms, Facebook Apps and Tabs, Microsoft 365 et Fresha

Pourquoi passer à Acuity Scheduling : I've been looking at ways to improve & streamline my booking process & started off looking at the free tool within facebook. It didn't take long to become very very annoyed with the facebook tool as it would not properly integrate with my google calendar (so it was essentially pointless). The functionality & ability to customise was also poor. I also looked at other free tools, such as google forms but again they lacked the level of functionality tor really give me any kind of improvement. As the free tools didn't really cut it for me, i started looking elsewhere and compared Acuity with a couple of other paid options (such as office 365). What swung it for me was the level of customisation & available features when compared to others.

One Stop Scheduling Tool

Commentaires : Acuity continues to expand and refine the scheduilng features and options it offers it's users . I use this platform for one on one meetings, group sessions, classes and multi-day events. I love that they offer numerous integrations making it super easy to get going. The help articles are truly helpful. Any glitches I have had have really just been a learning curve - the more I learn, the easier it has been to get the results I want. Totally a great tool for coaches and trainers.

Avantages :

Acuity is a great tool for scheduling individual sessions, as well as classes and packages for coaching or events. It is easy to use as an administrator, but what makes it great, is that it is easy and very familiar to users - people "Get It" pretty quick!

Inconvénients :

The way to set up coaching packages is good for the owner, but totally not user friendly. The client gets a code to be able to redeem their coaching classes. I would love for this to be easier and less burdensome on the clients. Also I would love a way for the administrator to be able to set up a client account/portal for the client...rather than having to push back to have them set up. Any steps that require client action - is a negative experience....

An Industry Leader for a Reason!

Avantages :

The navigation and naming are intuitive, plus every step or field has an accompanying explanation so I can be sure I am using it properly! This means I was able to walk myself through Acuity without pressure or time waste of needing to consume a bunch of FAQs or webinars. The doing and learning happen simultaneously! Yet, there is also great support should I still have questions. I also love that the features are built for real life. For example, being able to block off the hours and days you want to work, blocking off time before and after appointments so you are not rushed back-to-back, and having the private appointment type option for inviting clients to book after I’ve established a relationship, rather than having a free-for-all available on my website. I also love that pre-meeting questionnaires and action items can be added for clients to create workflows. I love that they have a test client built in by default! Acuity has really thought of everything. Finally, both the app and browser versions are excellent! Thank you for having a great app, Acuity!

Inconvénients :

I didn’t see a clear place to find all available integrations. Yet, I really don’t have any true cons.

Alternatives envisagées : Vagaro, Google Workspace, Microsoft 365 et Schedulicity

Pourquoi choisir Acuity Scheduling : Acuity has more integrations with other software I am already using (e.g. Kajabi) and, probably most importantly, Acuity came recommended by successful business owners in my field. Then I used the free trial to get acquainted and Acuity had such a clean interface and easy-to-use system. The value is clear. I want to have administrative stability, simplicity and effectiveness in my business. Acuity offers that.

Logiciel antérieur : Schedulicity

Pourquoi passer à Acuity Scheduling : Recommended by successful peers + proven value and customer support through free trials. I also appreciated the free extensions for the trial when I hadn’t had time to dabble yet. This again showed that Acuity understands people and was committed to providing a valuable customer experience.

Acuity simplified my life in a BIG way!

Commentaires : I have solved setting up appointments, group class sign ups, managing wait lists, performance sign ups, volunteer sign ups, accurate meeting confirmation emails, collecting data from my customers when they sign up and so much more!

Avantages :

Once we started using this platform for booking appointments and classes for our music conference, I quickly realized that I could use it for the other music school I worked at as well as for myself for my podcast bookings. The more I use it, the more I realize how much time it has truly saved me from going back and forth emailing people, sending erroneous information out and my favourite part is that the people signing up for things have control of their bookings to change and modify without my help. It's taken so much administrative time off my plate. Honestly, it's been a huge win for a small business owner with a small team. The 1-1 meeting scheduler is by far the best and easiest I've seen.

Inconvénients :

The only thing I wish Acuity had, is a group class attendance list that isn't just a file download that I can share with others like my class assistants and interns in real time without sharing a login with them. This feature would make my life even better. But the way it is now, is still functional and totally useful for small businesses. The other feature I wish there was is Payment plans for large program packages.

Alternatives envisagées : WellnessLiving

Pourquoi choisir Acuity Scheduling : Acuity was easier to set up, nicer to look at and just all around a better deal!

Logiciel antérieur : Schedulicity

Pourquoi passer à Acuity Scheduling : Wellnessliving does not allow you to collect user information on intake forms which is really silly for a program that robust otherwise. We do use both in one of my businesses because they have different strengths like payment plans.

Will not use any other Scheduling software!

Commentaires : I would be lost without this program. It is exactly what a scheduling program should be and not trying to add on things it doesn't NEED.

Avantages :

I have been using this program for years and it has never failed me. Even when I had an issue it was resolved promptly. It has all the features I need as I have multiple streams of income in my business and it satisfies the scheduling needs for all of them...from coaching to website design strategy sessions and training

Inconvénients :

There isn't anything I don't like about this program although I do wish at times I didn't have to use another 3-party app to integrate.

Alternatives envisagées : Calendly et OnceHub

Pourquoi choisir Acuity Scheduling : Vcita didn't have all that I needed.

Logiciel antérieur : vcita

Pourquoi passer à Acuity Scheduling : Price, ease of use and features

I will recommend Acuity Scheduling! Yet, please create a live chat for getting help. Thank you!

Commentaires : I am very new to Acuity Scheduling. And so I have just put it on a very new website. Yet I am convinced this will make customer service much easier, swift and allow me to focus on my work to a larger extent. Thank you for creating Acuity Scheduling.

Avantages :

I really like Acuity Scheduling. It is accessible to implement and use for everyone. Acuity scheduling is easy to integrate in wordpress. Makes it to upload photos and color code offers. Payments are easily integrated. I am not an IT expert. Yet figured how to get Acuity scheduling to work. And will absolutely recommend Acuity Scheduling.

Inconvénients :

Finding help should be easier. I do recommend that you have a direct chat for getting help. I think you should have online chat availability. It is much better flow to be able to get a responce whilst working on the site. I am new to IT [SENSITIVE CONTENT HIDDEN]. Have taught myself to create the site, hosting, webregistration, branding. I find that both Bluetooths and Namecheap's customer services - support - are better. If you have a problem someone is there to respond immediately. I do know that it is probably a lot to ask. Yet a chat is preferable. If you cannot keep it open 24/7. Then at least for the hours that you reply to customers. I think you need to get your live chat in place. If someone copies your product and has a live chat option for help, I am afraid you risk loosing a lot of clients. Time is limited. And flow in terms of getting help is key. Also getting the replies to what you actually need is much easier to get when you chat. To wait for a day or two for a reply is really not a good solution. It stops the flow. Good to get flow when working on getting a scheduling system in place. I will still recommend Acuity Scheduling.

Love It - Great Customization - Solid Functionality

Commentaires : I was so excited about getting a scheduling system for my private practice. My excitement soon turned to disgust and amazement when I trialed service after service and most were vitally flawed. They either didn't have customization options (which was VERY important to me) or they simply didn't work. Either way, they reflected poorly on my business and I was truly amazed at how difficult it was to find one that did what I wanted it to. I found it with Acuity though. I am so happy and relieved to have the confidence that it's working properly and to have the customization options to make it integrate and flow with the rest of my business

Avantages :

Besides the obvious, most important piece: it actually works (others did not), here are some other key pros. So much customization. I'm astounded at how much you can modify the client's scheduling page. There's the root code and table(s) to actually get the job done but, on top of that, you can customize everything around it: the wording, the look, the buttons, the colors, the options, etc. The wording was especially important to me. I prefer that the scheduling system gives off a feel that is congruent with the rest of the business. Clients have the option of creating an account/password if they want to manage all of their appointments. Everything syncs immediately with my personal google calendar. You create your blanket availability but then you can also manually block out times. You can 'pad' before and after appointments to make sure you're doing all you need to. You don't have to, but you can create different appointment types with different settings. You can also create a 'class' / 'group' and allow clients to reserve spots. The other crucial part for me was the client-emails. Some of the systems provided little to no customization. They were basically going to talk to your clients however they felt like. You can customize all of it with Acuity. You can word the emails the way you want to. Clients get confirmations when you schedule something, cancel something, etc. You can choose to get a copy of the emails that are sent to clients so that you know exactly how it looks. You can even add a custom note (in addition to the original custom email) so that it's two-fold customized to that particular client for that particular situation. In case I haven't been clear: it's the customization that is so crucial to me. :) All this in mind, it's actually cheaper than many of the other systems. And I want to emphasize one more time: not only is the customization crucial, but other systems flat out didn't work. The actual coding seems so solid here.

Inconvénients :

This isn't a con - it's just an unknown. It's a new practice and I'm the only staff. Once there are other service providers, I don't know how well Acuity will flow with that. Considering the solid coding that they seem to have, I'm guessing it will work very well (with a lot of customization! haha) but I thought it's fair to mention that I'm not aware of how well the system works with multiple staff members. One other tiny piece of con: how the actual system looks from the inside (on our end). It's not aesthetically joyous but I didn't buy Acuity as a piece of art that I can gaze into with a glass of wine. So I don't care that much. It works. And it lets me customize it so it integrates with my business and provide consistency and function for my clients. I love it and am relieved to have it.

Best scheduling tool ever

Commentaires : Been using Acuity for several years (3+) and continue using it for schedule consulting meetings, strategy sessions, meetings with customers, etc. It would be a lot more difficult to run my business without Acuity. Sure there are other tools, but none of them compare to Acuity in easy of use and feature set. I could've gotten a lifetime deal for $50 to one of their competitor recently and save hundreds/thousands of dollars over the next few years, but it had terrible UI and wasn't worth it. Continue paying Acuity monthly, it's worth it.

Avantages :

It has everything you need for scheduling. It integrates seamlessly with my Google Calendar, so it pulls my availability from calendar and updates calendar with appointments when they get scheduled. Makes my life extremely easy. Plus, it sends out reminders to people - email and SMS - to make sure they show up for the meeting. I have multiple calendars for multiple things, all work well together with my Google Calendar. The scheduling page the users see to book an appointment is by far the best one out there. It's easy to use and understand what's going on. I don't like scheduling meetings with other people that use other scheduling tools, so convoluted.

Inconvénients :

Only thing that I thought would be nice that I haven't seen done yet is being able to specify a number of appointments available per week. So I have time available from 10am - 5pm Mon - Fri, so anyone can book an appointment. But I would like to limit bookings to 10 appointments per week, regardless what day/time they get booked. So after 10th appointment is booked, the whole week becomes unavailable. Other than this, everything works great.