---
description: Bazaarvoice : qu'en pensent les utilisateurs ? Lisez les avis clients sur Bazaarvoice, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Bazaarvoice - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de gestion des avis](/directory/31024/review-management/software) > [Bazaarvoice](/software/128657/bazaarvoice-connections)

# Bazaarvoice

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> La plateforme d'engagement des acheteurs de Bazaarvoice vous donne un contrôle total pour collecter, afficher et distribuer du CGU à l'échelle mondiale.
> 
> Conclusion : 32 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Bazaarvoice ?

La plateforme d'engagement des acheteurs de Bazaarvoice vous offre un contrôle total pour collecter, afficher et distribuer du texte et du contenu CGU visuel tout au long du parcours client.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 32 Avis |
| Simplicité | 3.9/5 | D'après l'ensemble des avis |
| Support client | 4.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 3.4/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.1/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Bazaarvoice
- **Pays**: Austin, É.-U.

## Contexte commercial

- **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: allemand, anglais, français
- **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Autriche, Belgique, Canada, Danemark, Espagne, Finlande, France, Hongrie, Irlande, Italie, Japon, Malaisie, Norvège, Nouvelle-Zélande, Pays-Bas, Pologne, Portugal et 6 de plus

##  Fonctionnalités

- Analyse des sentiments
- Demande d'avis
- Gestion des commentaires négatifs
- Gestion des réponses
- Intégration des médias sociaux
- Notification en cas d'avis émis
- Rapports et analyses
- Ratings/Reviews
- Suivi de l'engagement
- Surveillance des avis émis
- Tableau de bord

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique

## Category

- [Logiciels de gestion des avis](https://www.capterra.lu/directory/31024/review-management/software)

## Catégories connexes

- [Logiciels de gestion des avis](https://www.capterra.lu/directory/31024/review-management/software)
- [Gestion de l'é-réputation](https://www.capterra.lu/directory/30750/reputation-management/software)
- [Logiciels de marketing d'influence](https://www.capterra.lu/directory/31337/influencer-marketing/software)
- [Logiciels pour contenu généré par les utilisateurs](https://www.capterra.lu/directory/34501/ugc-platform/software)
- [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software)

##  Logiciels similaires

1. [Trustpilot](https://www.capterra.lu/software/169618/trustpilot) — 4.5/5 (1202 reviews)
2. [Birdeye](https://www.capterra.lu/software/152997/birdeye) — 4.7/5 (702 reviews)
3. [Yotpo](https://www.capterra.lu/software/144389/yotpo) — 4.5/5 (375 reviews)
4. [GiveMe5.ai](https://www.capterra.lu/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews)
5. [Okendo](https://www.capterra.lu/software/176189/okendo) — 4.9/5 (223 reviews)

## Avis

### "Great Way to Connect with Customers" — 5.0/5

> **Maricela** | *29 avril 2019* | Entreposage | Taux de recommandation : 10.0/10
> 
> **Avantages**: It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.
> 
> **Inconvénients**: It's a bit pricy but in my opinion, worth the price.

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### "Bazaarvoice Product Review Syndication" — 5.0/5

> **Chris** | *21 novembre 2024* | Biens de consommation | Taux de recommandation : 9.0/10
> 
> **Avantages**: Bazaarvoice allows us to syndicate our product reviews with other retailers.
> 
> **Inconvénients**: There aren't a ton of alternate vendors to syndicate product reviews with.

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### "Not impressed" — 1.0/5

> **Kathleen** | *18 juillet 2023* | Biens de consommation | Taux de recommandation : 1.0/10
> 
> **Avantages**: I have not found anything yet. The team is unhelpful, unavailable, and untrained.
> 
> **Inconvénients**: It has been several months, and there is inconsistent support, unknowledgeable project leads, nonexistent technology experts and we still do not have either functionality live or working as it should. We were strong armed into leaving Yotpo and it has been worse than even anticipated. There is a lack of knowledge and leadership in spearheading the implementation of your technology. Rarely are we given correct answers during our calls.
> 
> I am a detractor at this point.

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### "Works most of the time, but there is room for improvement" — 4.0/5

> **Tony** | *10 août 2023* | Produits pharmaceutiques | Taux de recommandation : 6.0/10
> 
> **Avantages**: System is somewhat responsive, only the reports take more time than desired. We like the Sample campaign system.
> 
> **Inconvénients**: Some times support tickets are close without resolution, this is a bad practice.Perrigo VOC Enhancements never get implemented.
> 
> Access to connections is vital for us.

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### "An essential part of your PDP\!" — 4.0/5

> **Lindsay** | *18 août 2023* | Biens de consommation | Taux de recommandation : 8.0/10
> 
> **Avantages**: Ratings and Reviews content is more important than ever on the PDP and shoppers trust these reviews. The ROI for seeding the product is almost 100% so the community is reliable.
> 
> **Inconvénients**: Dashboards and insights need some work - there is very little that is plug and play, and the workbench requires a pretty heavy manual lift to manage. Also, having to work with a totally different team for each of the products offered by BV requires the same conversation over and over to different people. I often feel like we spend too much time educating the BV team on our business and what's needed. It would be great to do it once and hit the ground running.
> 
> Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/128657/bazaarvoice-connections)

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