--- description: Commerce7 : qu'en pensent les utilisateurs ? Lisez les avis clients sur Commerce7, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Commerce7 - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion commerciale viticole](/directory/30784/winery/software) > [Commerce7](/software/131375/vin65-platform) # Commerce7 Canonical: https://www.capterra.lu/software/131375/vin65-platform Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/131375/vin65-platform?page=2) > La plateforme de DTC de WineDirect alimente les clubs œnophiles, les points de vente, la vente en ligne, le traitement des commandes, etc. > > Conclusion : 21 utilisateurs lui ont donné la note de **3.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Commerce7 ? WineDirect fournit aux établissements vinicoles de toutes formes et de toutes tailles les outils dont ils ont besoin pour lancer, gérer et développer des ventes directes au consommateur, du point d'achat à la livraison à domicile. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.6/5** | 21 Avis | | Simplicité | 3.6/5 | D'après l'ensemble des avis | | Support client | 2.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Commerce7 - **Pays**: American Canyon, É.-U. - **Fondé**: 2005 ## Contexte commercial - **À partir de**: 299,00 $US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, États-Unis ## Fonctionnalités - Facturation - For Wineries - Gestion des commandes - Gestion des stocks - Point de vente (PDV) - Rapports et statistiques ## Intégrations (1 au total) - eWay-CRM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de gestion commerciale viticole](https://www.capterra.lu/directory/30784/winery/software) ## Catégories connexes - [Logiciels de gestion commerciale viticole](https://www.capterra.lu/directory/30784/winery/software) - [Logiciels de caisse](https://www.capterra.lu/directory/20052/point-of-sale/software) ## Logiciels similaires 1. [InnoVint](https://www.capterra.lu/software/144038/innovint) — 4.6/5 (79 reviews) 2. [360Winery](https://www.capterra.lu/software/150697/360winery) — 4.5/5 (8 reviews) 3. [Vinsight](https://www.capterra.lu/software/131358/vinsight) — 5.0/5 (2 reviews) 4. [Perfect Venue](https://www.capterra.lu/software/1035127/perfect-venue) — 4.8/5 (75 reviews) 5. [Fishbowl](https://www.capterra.lu/software/123794/fishbowl) — 4.2/5 (1087 reviews) ## Avis ### "Vin65 Review" — 4.0/5 > **Utilisateur vérifié** | *17 septembre 2018* | Vins et spiritueux | Taux de recommandation : 7.0/10 > > **Avantages**: After it's update, I find it much easier to navigate, and pull out the information I need. Very easy for customers to navigate on the POS side. > > **Inconvénients**: Sometimes navigating the spreadsheet layout can be a little difficult, it would be nice if they would simplify the readouts a little more for when you are looking for a quick glance, and not overall breakdown. > > Very good. It is simple to use and customers have minimal issues. ----- ### "Wonderful POS...lacking back office" — 4.0/5 > **Jason** | *10 septembre 2019* | Vins et spiritueux | Taux de recommandation : 5.0/10 > > **Avantages**: the POS side of this software is really convenient and useful for our tasting room staff. It's easy to set your own layout, include photos, take separate payments, refund/exchange. All things that have helped the functionality of our tasting room. > > **Inconvénients**: The reporting is not easy to use and sometimes when I add a modifier to the report (ie. "don't include zero quantity) it will still show up in the report. the tools that are there for the website can be a bit confusing and not always the easiest to work with. I really don't like that we can't change a shipping address because it checks compliance before creating the label. > > I use WineDirect daily, and while it does leave a little to be desired in some locations, it does help me and my team assist our customers, update our website, and control our inventory as we need it to do. ----- ### "Commerce7 Onboarding: Now You See Them, Now You Don’t" — 2.0/5 > **Curtis** | *29 janvier 2026* | Vins et spiritueux | Taux de recommandation : 0.0/10 > > **Avantages**: Commerce7 has potential, but in practice I’ve found it frustrating more than impressive. The system can technically handle web, POS, and clubs in one place, yet it feels overly dependent on the winery to figure out complex settings with limited live guidance. The learning curve is steep, and small misconfigurations can create big downstream problems with fulfillment and compliance. While the platform may look powerful on paper, the actual day‑to‑day experience can feel brittle, confusing, and far from user‑friendly. > > **Inconvénients**: Onboarding with Commerce7 has been horrible for us. The process is confusing, heavily checklist‑driven, and not at all hands‑on. The onboarding team is like a one‑way button: once you’re clicked on the “live,” there is effectively no onboarding support anymore. The onboarding and support teams do not communicate to each other. So you end up bounced back to generic documentation/videos instead of getting real guidance. After go‑live, do not expect meaningful live support. If you need real help, get it before they flip you to “live” or look elsewhere. > > My experience with Commerce7 has been overwhelmingly negative from start to finish. Onboarding was confusing, impersonal, and dominated by a generic checklist instead of real guidance tailored to how we actually run our business. Once they flipped us to “live,” the onboarding team essentially disappeared, and there was no way to go back or get that level of help again. At that point, everything became “support,” but support felt slow, reactive, and focused more on deflecting responsibility than solving problems. Critical issues around club transfers, non‑shippable items, compliance, and fulfillment were either dismissed, pushed onto other vendors, or answered with links to documentation instead of someone actually walking through the settings with us. We ultimately discovered that a few configuration toggles inside Commerce7 were the real root cause of many of our problems. Meanwhile, Commerce7’s suggested “solutions” involved asking our fulfillments external developers to write more code on their side, which could have harmed other wineries’ integrations and was completely unnecessary once the correct settings were identified. The pattern has been consistent: Commerce7 places the burden on the winery or on third‑party partners, offers minimal live help when it matters most, and acts like once you are live, onboarding is over and you are on your own. The system might look powerful on paper, but the combination of poor onboarding, lack of ownership, and weak real‑time support has made it one of the most frustrating platforms I have worked with. ----- ### "Wine Direct for your website and point of sale" — 4.0/5 > **Denise** | *28 avril 2020* | Vins et spiritueux | Taux de recommandation : 8.0/10 > > **Avantages**: The front end user interface at Point of Sale is easy to use on Ipad registers. The website works well and can be customized easily. Shipping is easily done and integrates seamlessly with UPS and Sovos for legal compliance and reporting of alcohol sales to states. > > **Inconvénients**: The reports that the system generates are inadequate for analysis of customer trends and for marketing purposes. Our staff accountant can get just barely what she needs for her entries to Quickbooks. Support has not always been available if the system is having issues with the cloud server and has occasionally gone down in the middle of a busy retail day. The credit card swipe hardware that plugs into the lightening port of the Ipad fails all the time. They have not yet made chip reader available. Many times we have to manually enter the card and the customers feel uncomfortable about that at times. > > We are able to process an order for wine shipment directly through this system that generates a shipping label, sends the info to Sovos Ship Compliant and then they report back to Wine Direct with tracking info and Wine Direct sends out auto generated emails to the customer (or text messages) on the status of their order. When using as a front end register, it gives the customer an option to add a tip amount and send email or text of their transactions. ----- ### "Winery running on Wine Direct" — 4.0/5 > **Lauren** | *4 octobre 2019* | Vins et spiritueux | Taux de recommandation : 6.0/10 > > **Avantages**: This software is easier to learn than expected, and it integrated with our other systems well. > > **Inconvénients**: The software has many restrictions that cause issues from a business standpoint. For example, you can only make 1 return per transaction. After that, the system will not allow any additional returns on that order. This causes problems from an inventory standpoint . Many of the processes are very long and require MANY steps. The old system that we used was much more intuitive. Additionally, there are many issues that Wine Direct creates on their own. The system will randomly formulate new lists that move members from non shipping to shipping. Charges will show as pending on our end, but will go through on the clients end. Every time you click on an order, you have to research the customer name. For example, if you are looking for a particular sale, and have to open multiple orders to find it, you have to re-search the customer name after opening every order. Seems like a very small thing, but we have this issues multiple times a day. > > Overall our experience has been ok. It has been quite the learning curve going from our old system to Wine Direct. Overall, the software is usable, it just takes quite a bit of work to figure it out. Additionally, use the Customer service line. We have called them hundreds of times when we are unable to figure something out. For the most part, they are able to assist us rather quickly. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/131375/vin65-platform?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/131375/vin65-platform) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées