Facilities Manager

Publié le 07/03/2017
Joe B.
Facilities Manager
Automobile, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I recently built a building and set up a new Facilities Department. We evaluated multiple CMMS systems. Eagle Proteus by far had more functionality and was substantially more competitive than the major CMMS systems. We are now in year 4 and the system has exceeded all expectations.

Avantages: Ease of use, recently trained new employee in 2 days, she is now using the software.

Inconvénients: None

Réponse de l'éditeur

envoyé par Eagle Technology le 07/03/2017

Joe, thank you and N.S. International for being our valued customer. We really appreciate the kind review and will continue to strive to keep you a satisfied customer and meet your maintenance management needs.

Asset/Operation Management view

Publié le 10/10/2018
Bryan R.
Asset Management
Biens de consommation, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Our labor and downtime discrepancies have been documented greatly. Able to show technician work load hours compared to productivity. Gained better use on generating Prevent Maintenance. Hoping to integrate a system communication with the equipment.

Avantages: Having a ease of use for technicians on WorkOrders. Proper field entry,labor data and parts usage. Running labor/cost reports and converting to Excel or PDF. Cloud based operation allows all areas access.

Inconvénients: Many reports should have a date range function. Parts 'NOTE fields information does not transfer into Stockroom Parts.

Réponse de l'éditeur

envoyé par Eagle Technology le 11/10/2018

Bryan, thank you for being our valued customer. We really appreciate the kind review. We'll look into the reports and note fields for stockroom parts.

Okay For What We Need

Publié le 09/10/2018
Samantha S.
Accounting Clerk
Production alimentaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We only use this software for preventative maintenance schedules and nothing else. We really have no need at this time to use it for more so I can only review on that small area of the software. Customer service is always great.

Avantages: What I like most about the software is that it keeps track of the jobs for preventative maintenance and sets schedules for printing on specific dates.

Inconvénients: What I like least about the software is the editing/formatting portion of the preventative maintenance notes. Inserting lines and spaces does not always carry over to the print screen correctly and can be frustrating and difficult to "guess" at what should go where to get the correct view.

Comprehensive, Feature-rich and well supported

Publié le 06/10/2018
Manish B.
ED
Services d'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Proteus MMX is a strong CMMS solution with all required functions to help in managing facilities from the small to enterprise wide. The product has a strong support team that helps at every step of implementation, configuration, testing and go-live! It supports the critical BACNet over IP protocol, out of the box, to make it a unique facilities maintenance and management application, that can easily be integrated with all leading BMS applications

Inconvénients: The mobile app needs to be improved. Improvement in dashboard KPI would be beneficial

Réponse de l'éditeur

envoyé par Eagle Technology le 11/10/2018

Dear Manish, the team here at Eagle is thrilled to hear such good feedback, we're currently looking into making changes to our mobile capablities. We'll keep you updated.

Robust and scalable system

Publié le 09/11/2016
Amanda B.
Maintenance Coordinator
Fabrication électrique/électronique, 501-1 000 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: While, like most programs it has the occasional bugs, the ever growing list of additional features is truly impressive with ProTeus. Barcode, RFID, predictive maintenance and measurement add-ons. They have also been around for a long time and have continued to grow and change with the times.

Avantages: Scalability is key. Small or large, basic or high-tech, you can make this system fit your needs. The user interface is simple, easy, and fun.

Inconvénients: The VP of sales isn't that knowledgeable in maintenance practices and often turns companies off from pursuing the system.

not a good system

Publié le 12/10/2018
Joel P.
Maintenance Manager
Machines, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
2/5
Note globale
2 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I am working hard trying to replace it with a different system, only reason I am using it is because we have a corporate agreement, but I am about to get that changed.

Avantages: pretty good support when you need help.

Inconvénients: not user friendly at all. Appears to be a old style software that works slowly.

Réponse de l'éditeur

envoyé par Eagle Technology le 16/10/2018

Joel, thank you for your review, we¿re sorry that our software did not meet your needs. We'll take your comments into consideration as we're busy working on our new release.

It was a good experience. The Eagle Tech team was very responsive and helpful during implementation

Publié le 15/02/2018
Tricia S.
Purchasing/IT Manager
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: The software is easily customized and pretty user friendly. It has helped us organize our maintenance work orders and schedules. Management is able to see the status of repairs and associated costs and we are looking forward to the reports and KPI's we will be able to track in the future.

Inconvénients: The mobile app could use some ease of use improvements. Scrolling through work orders can be cumbersome. For example, after you view a work order and return to the main list it takes you back to the top of the page and you have to start all over going through them. It would also be nice if once a work order is completed it is removed from the list on the mobile app.

Proteus helps maintain our maintenance department

Publié le 08/03/2018
Joel P.
Maintenance manager
Fabrication électrique/électronique, 5 001-10 000 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Not a bad software for the price.

Avantages: great customer support, Always on line and available when it is needed. very reasonably priced for what it does.

Inconvénients: Little more complicated than it should have to be, several different pages have to be accessed to add anything.

Not very pleased with the software

Publié le 08/11/2017
Joel P.
Maintenance manager
Fabrication électrique/électronique, 10 001+ employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
3/5
Note globale
2 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Cheap price to use and maintain the system, we use it for our pm program and it does an ok job with tracking them.

Inconvénients: not user friendly, seems to be very outdated software compared to some of the other systems available.

Proteus Review - Rockwell Automation (Milwaukee)

Publié le 27/03/2014
Susan S.
Sr. Facility Supervisor
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: Proteus works great for our PM needs. We have never had a problem with customer service - someone is always available to assit through uprades or problems. it is easy to use - all of out contractors have had no problems.