--- description: Talkdesk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Talkdesk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Talkdesk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [Talkdesk](/software/132852/talkdesk) # Talkdesk Canonical: https://www.capterra.lu/software/132852/talkdesk Page : 1/31\ Suivant: [Page suivante](https://www.capterra.lu/software/132852/talkdesk?page=2) > Talkdesk est un logiciel de contact client intuitif basé sur le cloud avec des fonctions avancées, un reporting complet et des intégrations fluides. > > Conclusion : 733 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Talkdesk ? Le marché cible est constitué d'entreprises de toutes tailles, centrées sur les clients, qui cherchent à améliorer l'expérience client grâce à des interactions plus personnalisées et plus axées sur les données. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 733 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Talkdesk - **Pays**: San Francisco, É.-U. - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 85,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, portugais, russe - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Espagne, France, Inde, Irlande, Italie, Mexique, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - Actions découlant d'un événement - Alerts/Escalation - Automate d'appel - Automatisation des processus et flux de travail - CTI (couplage téléphonie informatique) - Communication multicanal - Distribution automatique des appels - Employee Coaching Tools - Enquêtes clients - Enregistrement des appels - Enregistrements - Filtrage d'appels - Fonctions pour call centers - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la qualité - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des listes - Gestion des listes d'attente - Gestion du personnel - IVR - Interface d'agent - Journalisation des appels - Liaisons SIP - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - Mesure des performances - Numéroteur prédictif (predictive dialer) - Personnalisation de la voix - Planification des rappels - Planification du personnel - Prise en charge de plusieurs scripts - Prévision du travail - Rapports et analyses - Rapports et statistiques - Routage automatisé - Routage des appels - Saisie téléphonique - Scripts d'appel - Suivi des appels - Suivi des appels - Suivi des interactions - Synthèse vocale - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transfert d’appel ## Intégrations (46 au total) - Acquire - Airkit - Avochato - BigCommerce - Brand Embassy - Contactually - CrankWheel - Dasceq - Freshdesk - Google Contacts - Groove - Help Scout - Highrise - Hoopla - Intercom ... et 31 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) - [Logiciels de VoIP](https://www.capterra.lu/directory/30940/voip/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (865 reviews) 2. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Readymode](https://www.capterra.lu/software/136728/readymode) — 4.6/5 (142 reviews) ## Avis ### "It's easy to get in touch with Talkdesk's helpful staff" — 5.0/5 > **Saskia** | *11 septembre 2023* | Restaurants | Taux de recommandation : 8.0/10 > > **Avantages**: To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option. > > **Inconvénients**: When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful. > > The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign. ----- ### "Review from daily user" — 4.0/5 > **Olga** | *9 janvier 2026* | Hôpitaux et soins de santé | Taux de recommandation : 7.0/10 > > **Avantages**: I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. > > **Inconvénients**: It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. > > It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. ----- ### "Worst experience we had" — 1.0/5 > **Utilisateur vérifié** | *6 novembre 2015* | Internet > > **Avantages**: Nice app, nice design, easy to use, good quality of sound. > > **Inconvénients**: Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money. > > I was really happy that i found a cloud sollution for our company with lots of integrations. The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great. Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable\! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem. Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services. ----- ### "Why Talkdesk" — 5.0/5 > **Leslie** | *25 mars 2025* | Services aux consommateurs | Taux de recommandation : 8.0/10 > > **Avantages**: all the different features you can add or take away. > > **Inconvénients**: that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. > > Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. ----- ### "TalkDesk is above the rest\! - Cortney K" — 5.0/5 > **Cortney** | *18 novembre 2019* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere\! > > **Inconvénients**: Sometimes the audio is best when connected via ethernet cable. > > TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable. ----- Page : 1/31\ Suivant: [Page suivante](https://www.capterra.lu/software/132852/talkdesk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/132852/talkdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées