Avis clients sur Cin7 Omni

Geting on board with Cin7

Commentaires : The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given.

Avantages :

The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT] has been most helpful.

Inconvénients :

Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.

Cin7 review

Avantages :

Cin7 supports variants and it can integrate with 1 Shopify with 2 locations which is what we need.It can integrate with Stripe payment so B2B customers can pay online directly.

Inconvénients :

There is no way to bulk invite B2B customers, you have to manually type everyone's name and invite them separately.Once you downloaded products from Shopify you can't download any newly added variants from Shopify, have to create the same variant in Cin7 and delete the mapping and remap them.

Pathetic

Commentaires : Horrible. There customer support was weak originally, now it is non existent. There used to be phone support that they have now removed, an email support ticket system that no one responds to and a live chat that is always unavailable.

Avantages :

System is full of bugs and customer support is not existent. Avoid Cin7 at all costs!

Inconvénients :

Customer support and their management of SOH levels.

Summit Review

Commentaires : Really good, but there have definitely been questions that have arisen after the Implementation period. It was hard to cover everything that might be needed. Sometimes my questions to Support have been answered quickly and at other times it has taken a few weeks.

Avantages :

Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy

Inconvénients :

We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order.

Great software when it works - Shame about the slow and hard to access customer service

Commentaires : Good product in general - terrible customer service

Avantages :

As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information.

Inconvénients :

If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business.

Great To Use with Shopify

Avantages :

We can keep track of our inventory level at different locations and have that reflect on our Shopify system.

Inconvénients :

It's expensive and there are some things we still can't figure out with the backend, in terms of having Shopify read into Cin7. Currently, only Cin7 can read into Shopify.

Good overall

Commentaires : Cin7 was great other than I needed specific functions that were not available yet although I believe they are available now.

Avantages :

Cin7 has a good user interface and is quite user friendly.

Inconvénients :

During the time I used it, Cin7 was still adding new integrations and functions and what I needed was still not available.

CPG Startup Using Cin7

Commentaires : Overall, good experience. [sensitive content hidden] was a great asset to the implimentation.

Avantages :

Cin7 is very user friendly. Easy to use interface with customizable options to highlight what is most important to our business. The implementation team was great to work with. I really enjoyed working with [sensitive content hidden].

Inconvénients :

I joined my current organization late so I was not a part of the initial onboarding and that created some delays.

Warehouse mangement system that has all the features

Commentaires : Generally, this is a very useful system and once you understand how to use it, it is very beneficial. Even with the glitches, I would still recommend it, this product has so many different features, and I believe that you can find a way to run every warehouse, no matter how unique your systems are. This is a system that has so many features and you can use them all or just those that suit your needs. Cin7's onboarding is extremely expensive, but necessary, because setting it up right with someone to guide you is a must.

Avantages :

The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.

Inconvénients :

This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up.

Great overall Inventory Management system.

Commentaires : It's more accurate and more robust. Also easier to do bulk updates of inventory counts.

Avantages :

Overall I like that it provides a robust inventory management system with room to grow.

Inconvénients :

The one thing I would love to see is for them the make it easier to add all available variant to a purchase order at one time.

Solid, basic, self-serve ERP with horrible customer service

Commentaires : Cin7 has covered our basic needs of managing inventory and orders. The product itself is strong but it is hamstrung every step of the way so far by a support team that is underwater and clearly under supported. We hoped that we could use some of the extra features like EDI integrations and forecasting, however the challenge in just getting the base system set up and working smoothly is causing us to doubt that is even possible.

Avantages :

Once you teach yourself how to use the system it is pretty easy and things generally flow automatically. There is a high level of customization built in so you can adjust the system to your specific wants and needs. The reporting system is ok. It's easier to use than Netsuite's but much more rigid in what you can pull. The promise of the system itself is huge. You just have to get it there.

Inconvénients :

Dealing with customer service and the implementation team have been nightmares. For implementation, you will be given access to a series of videos that cover what to do but not why or what the follow on effects are. If you use a non-standard integration, say shipstation, then the videos will not teach you how to process orders through shipstation and will teach you something incorrect. You will then get a 1 hour call per week with your implementation person to run through any and all questions. Our calls never started on time or ended on time because there was too much to cover. They are recorded but you never get a copy, even if you ask, so you end up covering the same things in multiple calls. There is zero support for the moment you go live. You're talked through the general process of going live then left on your own to resolve it. You aren't connected with your post go-live support until 1-2 days after you go live. We ended up creating our own check list of things that needed to be completed and go live process. Getting a response from the customer service team within 48 hours is a miracle, and this is with the $500/month premium support option. You get the premium support for 2 months after you go live. We have not experienced the regular support and are dreading this. The EDI team is non-responsive. Days and then weeks go by and we hear nothing. The EDI team email is an abyss. We were excited to use their integrated EDI system as this was a big selling point.

Cin7 or the others.

Avantages :

Inventory management in Cin7 gives a very clear and precise overview of our business. Managing inventory by using Cin7 is super easy and clear. We always had issues with gaining a bird eye view of our inventory with other past inventory softwares, but Cin7 gives a complete snapshot and details for our inventory, as we are a product-based company, inventory asset is the most valuable asset to us. Inventory tracking with Cin7 is very detailed! We can trace the sales order back to its source, which stock we used for a particular sales order. If there's quality issues or any other issues arise with a sales order, we know which batch or purchase order the stock comes from and we could perform quality inspections to the entire batch or purchase to prevent the same issue arising again, which ensures customer satisfaction. Inventory tracking at each location is also extremely detailed, it may not be the most user friendly (even though it's already very user friendly), but it gives a very detailed information of tracking every single unit we have on every single location, including Amazon FBA. Cin7 has some reports or functionalities for replenishment and re-ordering, but these features are a bit simpler than I though it would be. Improvements could be made on to these functionalities for sales demand forecasting, reordering based on lead time and safety stock. Currently, we use Inventory Planner to predict, forecast, and reorder our inventory.

Inconvénients :

The software integrates with ShipStation for label printing, there're multiple extra steps for our warehouse team to print the shipping label from ShipStation, rather than directly in Cin7. ShipStation only expose carrier packages, instead of custom package types via API, which we couldn't select the custom package types in Cin7's WMS app for direct label printing. And the workflow for packing and shipping in WMS could be improved, a lot to be improved. Custom product label needed to write CSS code. We print product or purchase order label on different label size and that took me 6 hours to write, since my major in university is not computer science.

cin7 function is good

Avantages :

integration of the purchase of retail inventory

Inconvénients :

auto-replenishment and connect the online sale

Inventory Management Sorted!

Commentaires : Cin7 Omni has given us complete visibility of our stock position with almost real time updates. The simple integration with platforms like Amazon or shopify saved hours in manual updating and provide valuable insights through the cin 7 built in reports.

Avantages :

Slick solutions for our stock management across multiple locations with many locations using different sku codes for same item!Great integration with selling platforms.Realtime sales data and great reporting tools! Simple integration to our Xero accounting system

Inconvénients :

The learning curve is steep -but worthwhile! Budgetting and forecasting tools are basic and could be enhanced to give even more value

Amber's App Review

Commentaires : transparency of quantity supply and details-updates real time - easy to use - Help button is a big help and easy to understand. I liked the feature that an agent can chat and assist offsite with an issue.

Avantages :

Impacts most of the departments in the company with information of a job order and quite easy to use

Inconvénients :

it goes slow in the afternoons and the synch of Paid percent and the Total Owing is delayed

Exelent

Commentaires : Very helpfully

Avantages :

Easy and fast to find parts and all kind of customers information.

Inconvénients :

Sometimes it is turning slow but I think it could be the internet and no the cin7

good but complex

Commentaires : I have been with cin7 for a very long time and the usability has gotten better and better, I wish the pric would stop going up especially with out andy warning!

Avantages :

I like that I can see my whole business from one place.

Inconvénients :

there are some reports that would be useful to have, I liked that I could view a total $$ of orders from the sales order page but this was removed. I would like to have location search options for the crm and also search by product options in the crm

Cin7 Omni review

Commentaires : Fantastic and Easy to use software

Avantages :

Cin7 Omni is an easy to use software with the ability to integrate with other browsers. The tool also has a complete inventory and order management system.

Inconvénients :

Aside from the high cost and steep learning curve, we have no problems with Cin7 Omni

Good Cin 7 to use

Commentaires : i am using every day cin 7 in different things i am happy with all

Avantages :

Ease to check data and allocate to my team members are easy to learn

Inconvénients :

Not aware about least software but is up to date for my cin 7 is good for me

Great product

Avantages :

Integration with our system is easy to use

Inconvénients :

using Cin7 for me is easy and comfortable and no issues from my side

Survey

Commentaires : Nice to deal with

Avantages :

I got very little training and i was able to find my way around the system.

Inconvénients :

We still cant get the Shopify to update

Review

Avantages :

Easy to use - everything under one system

Inconvénients :

I think there should be a way on the sales order dashboard, where you can quickly see how many products (BOM headline) have been ordered, not every individual item

Frank Careri

Avantages :

Very user friendly,information I am able to retrieve and collate has helped me grow sales to no end.

Inconvénients :

There is actually nothing I don’t like about it

NO General ledger and Not recommended if you have large qty of inventory

Commentaires : 4. If you choose to create all items for Cin 7 to integrate with Quickbooks, then you will need to create all items you have once more so that it can sync with Cin7. 5. Reports accuracy. If you run different reports the total sales amount most likely will be different. This is mostly because if you don't select the item from the drop down list you can still save the order while you think it will be calculated. Or if you somehow change the item number then you change it back it can't recognize it. 6. Tax issue. I don't know who's the accounting person with them designed this software but the tax charge can not be charged on line level - it can only be charged on order level. Therefore, if you want to have an invoice include both taxable item and non-taxable service on the order, your customer will be taxed for the service part or you will need to do 2 separate invoices. 7. Customer balance. This is a totally failed function for Cin7 since they don't use general ledger for reports. The "Paid" mark on the sales order page is NOT accurate - I have seen orders with payments shows no mark and orders without payments shows "Paid 100%". The customer's balance under CRM is pretty much a joke because of the customer payments postings recognition issue. 8. Other service issues - customer service, billing, and so on. I caught one order created by their customer service in our system not void no notes no notices. Overall, very disappointed.

Avantages :

The user interface is easy to understand and straight forward. Charts are pretty. I think the software will be good for a tiny business that only use Cin 7 for all basic functions - inventory, customer management, etc.

Inconvénients :

The biggest issue is NO General Ledger supported within the software so their reports are simply adds and minuses so sometimes the formula can gets messed up. We have switched to another software. I had a few major issues with Cin 7 and we were working with Cin 7 and Quickbooks integration: 1. Timing issue with Cin7. I don't know what time settings in Cin7 is but the time stamps are messed up for some orders. 2. Due to the timing issue, their inventory posting timing are super delayed. The customer service told me that the COGS only will be calculated after 24 hours of the order invoiced AND dispatched. This is also partly caused by no general ledger set up. Your COGS report will NOT be accurate if you dispatch and invoiced the order say - 8p.m. on last day of the month. The COGS report may calculate it on the first day of the following month. This is a huge issue for monthly reporting. 3. Integration. I only experienced Cin 7 with Quickbooks and it was a disaster. I was not participated in the implementation process so I don't know who's idea it was to create only one item in Quickbooks and when import data from Cin 7 to QB it only imports the amount of the total sales of line items to Quickbooks and descriptions but no inventory movement and no record of number of qty of products sold. You must rely on Cin7's reports for this part but the reports. This option should never supported by Cin 7 as their reports are not always accurate.

Integrated software reduces operational costs. cin7 is non-integrated with heavy duplication.

Commentaires : cin7 Reduced duplicated effort from even worse. Our worst duplication with cin7 sitting @ 6x. With prior it peaked at 9x. I see cin7 as terrible, but an huge improvement on what we were doing before. cin7 saving a year is less than what I recommended. Problems for small businesses is the software designed by people with no systems background so they make electronic versions of prior poor manual systems. Or they modulize to the point of making a complete mess.
Accountants pushing for commissions like Xero, making recommendations to people who have no idea who to ask advice, when the accountants have no idea! If cin7/QuickBooks/Reckon/Unleashed/MYOB etc would just hire a proper systems analyst and streamline the systems for decent integration, without excessive modulization which ruins the ease of use. If they did this, business software would be over 10x better than it is today. Many of cin7 maintenance problems built on poor design. From the sidelines can see this. Eg forms that they fix, then it updates back to overtyping, this a symptom of poor design. Take quote #, Sales #, Invoice #, together that's 3 different numbers and a mess to navigate over multiple forms. If they would just use one number through quotes/sales/invoices, that would simplify and make easier to use. Add in credits that entered as negative sales on some systems, that's 4 different numbers! Find a customer by email or phone# cant be done in cin7. Finding by phone number better than surname if have more customers, yet cin7 not done enough with named customers to have discovered this yet. Normalise design. While I was at university they recommended that business software should aim for 5NF, unless some reason for added speed. Yet today we have laggy software that grass grows faster than. So much overhead like cin7, they 1-30 seconds lag for doing anything. They taken the speed saving of reports too far, optimising for a seldom run report, at the expense of operational speed. They need to look at what is operationally most used. They can still add a little overhead for report speeds, but do it through better design with less overhead.

Avantages :

Some accountants with no knowledge of systems recommended it and that sold cin7 to our business as the accountants poor advice was valued more highly than someone who had actual knowledge of business information systems. It has an easier to dump in pricing structure than most, but at the same time it is easy to make a mess of. It has some connectivity, but connectivity never matches full integration. I gave it a 35/100 last year as its not an integrated system and it slipped a few points with use. A much better integrated system scored much higher than this but had a smaller support team and had a higher cost per year but was operationally much cheaper through increased labour savings from reduced duplicated effort and errors. Business chose cheap, going for the more operationally expensive cin7 option for its lower up-front costs even with the higher duplicated effort outlined to them, they didn't understand nor listen to what that meant. Since then cin7 prices jumped by over 50%, no doubt from their design structure creating maintenance problems. cin7 has its B2B, yet its poor pricing structure also makes its own problems for the B2B. Where cin7 will find a product, the B2B cuts off after a few (hundred) entries using the same search criteria. Its B2B design interface looks something over 20 year old, and it doesn't match what you see.

Inconvénients :

cin7 is cloud based which about the only thing that is modern. Its design is antiquated and could have come out the 1960's where they just made electronic versions of poor manual systems, making poor computer systems. Popup help been around over 20 years, yet cin7 not yet discovered. The whole system is a flat file design that would get a tertiary student a fail for designing it. Its still 1NF or 2NF that has huge duplicated effort. Any integrated system would be an improvement. reducing duplicated effort towards none. Take stock locations. This has been added to cin7, but not in a usable way as its been designed by someone with no understanding of inventory. Any better inventory system will see locations as just a column of data. But cin7, it basically adds 2 rows each item making things forms harder to read. Cant allocate stock to a job. Take forms. Where a job done properly would see a standard template operating. cin7 has a different form for every iteration, making a mess for maintenance. So when cin7 fixes a form displaying incorrectly (been done), they update and overwrite the correction so it displays incorrectly again. We have had overtyping on some printed forms for like 200 of the last 210 days and they have attempted to correct this on more than a dozen tries. Pricing, cin7 still not discovered dates, nor full currencies, having instead a limited flat file design vs more flexible normalised design. So much potential, for poor implementation.