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Avis clients sur NetSuite

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NetSuite, l'ERP cloud n°1, offre la visibilité et le contrôle nécessaires pour décider rapidement et évoluer en toute confiance.

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Avantages :

Netsuite is fairly intuitive for being such a complex system. I also really love the Sandbox capability.

Inconvénients :

We also had some questionable customer service with our initial rep at one point (in regards to scheduling/cancelling appointments on us).

NetSuite - Notes

Note moyenne

Facilité d'utilisation
3,8
Service client
3,7
Fonctionnalités
4,1
Rapport qualité-prix
3,8

Probabilité de recommander le produit

7,5/10

NetSuite a reçu une note globale de 4,1 étoiles sur 5 d'après 1.519 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (1.519)

Apeksha
Sr Accounting Manager
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best ERP out there

5,0 il y a 3 ans
Sous-titres en français disponibles pour la vidéo
Elizabeth
Elizabeth
Senior Solutions Consultant
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Has bugs for such a powerful, expensive program

3,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Ngo
Ngo
Data base analyst (Cameroun)
Utilisateur LinkedIn vérifié
Vente en gros, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellente pour la gestion globale des entreprises

5,0 il y a 7 mois

Commentaires : Très positive

Avantages :

Les faits qu'elle réunit dans son sein plusieurs fonctionnalités de gestion des entreprises, le faite que l'on peut accéder aux données peut importe le lieu, les mise à jour régulière

Inconvénients :

Complexe pour la personnalisation où la présence d'un développeur serait nécessaire, un grand décalage des réponses de assistance client lors des problèmes liés à l'utilisation

Réponse de l'équipe de Oracle

il y a 6 mois

Thanks for taking the time to leave a review, Ngo! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Marcel
Marcel
Gestion des clients (Bénin)
Utilisateur LinkedIn vérifié
Médias de diffusion, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Un logiciel incomparable

4,0 il y a 6 mois

Avantages :

NetSuite est un logiciel très facile d'utilisation et très efficace. Il me permet la gestion des clients au sein de notre entreprise, il nous a beaucoup permis de gérer la chaîne logistique ainsi que la gestion des achats. Il présente des fonctionnalités très remarquables sans quoi nous ne pouvons pas en tirer profit comme c'est le cas à présent.

Inconvénients :

NetSuite est un outil très complet, fiable et intégrable. Seulement que son tarif est très élevé.

Denis
IT Consultant (Cameroun)
Télécommunications, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Très bon logiciel de gestion

5,0 l’année dernière

Avantages :

J'apprécie énormément la facilité d'utilisation et de prise en main.Les différentes secteurs métiers de l'entreprise on rapidement pris la main sans difficulté.

Inconvénients :

Le seul bémol reste le prix, car pour les PME et TPE, il faut revoir le prix.Je recommande les entreprises ayant la possibilité d'acquérir cet outil de ne pas hésiter, personnellement c'est chic.

Réponse de l'équipe de Oracle

l’année dernière

Thanks for taking the time to leave a review, Denis! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Zie Mamadou
Zie Mamadou
Developpeur d'application (Côte d’Ivoire)
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Gérer votre entreprise avec NetSuite

4,0 il y a 7 mois

Commentaires : NetSuite offre une diverisités de fonctionalités

Avantages :

NetSuite est une solution complète pour la gestion de votre entreprise

Inconvénients :

NetSuite est plus adapter à la gestion des entreprises de grandes taille

Réponse de l'équipe de Oracle

il y a 6 mois

Thanks for taking the time to leave a review! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Anicet
Anicet
Gestion des clients (Bénin)
Utilisateur LinkedIn vérifié
Médias de diffusion, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

NetSuite : Un outil très utile

4,0 il y a 7 mois

Avantages :

NetSuite est un logiciel ERP très remarquable et facile à utiliser. Il est très utile pour nous car il permet la gestion clientèle et les achats au profit de l'entreprise.

Inconvénients :

Fonctionnalités au top, mais un tarif très élevé

Réponse de l'équipe de Oracle

il y a 6 mois

Thanks for taking the time to leave a review, Anicet! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Akram
chef d'entreprie (France)
Conseil en gestion, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Appréciation et critiques de Microsoft Project

5,0 l’année dernière

Avantages :

J'ai apprécié la flexibilité et la personnalisation de la plateforme, qui m'a permis de gérer plusieurs aspects de leur entreprise, tels que les finances, la gestion de la chaîne d'approvisionnement et les relations avec les clients, depuis un seul endroit. La fonctionnalité de reporting et d'analyse de données de NetSuite, qui fournit des informations importantes pour la prise de décisions commerciales.

Inconvénients :

Temps de réponse lents du système et des difficultés à naviguer dans l'interface utilisateur

Réponse de l'équipe de Oracle

l’année dernière

Thanks for taking the time to leave a review, Akram! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Marion
Expert comptable (France)
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Agréable pour la gestion

4,0 il y a 11 mois

Commentaires : Un outil très pratique pour la gestion en comptabilité

Avantages :

Très complet et pratique pour la comptabilité. De nombreux modules et fonctionnalités sont présents pour nos différents besoins.

Inconvénients :

Le prix reste assez élevé mais le service proposé est cependant très bon.

Réponse de l'équipe de Oracle

il y a 10 mois

Thanks for taking the time to leave a review, Marion! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Max
Bureau du suivi et du contrôle (Cameroun)
Administration publique, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Net suite avis

4,0 il y a 8 mois

Avantages :

La facilité avec laquelle la gestion de la commande des clients est fait et impressionnante le suivi hier fantastique

Inconvénients :

Nous avons eu du mal à retrouver l'utilisation et certaines fonctionnalités

Réponse de l'équipe de Oracle

il y a 8 mois

Thanks for taking the time to leave a review, Max! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Abdelaziz
Abdelaziz
Finance (Bénin)
Utilisateur LinkedIn vérifié
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Outil de facturation le mieux adapté

5,0 il y a 7 mois

Avantages :

C'est un logiciel très facile et fiable avec une interface conviviale. Ses fonctionnalités son très efficaces et je l'apprécie énormément

Inconvénients :

C'est un logiciel très facile que je recommande

Réponse de l'équipe de Oracle

il y a 6 mois

Thanks for taking the time to leave a review! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Akou Kafui
Gestionnaire (Bénin)
Immobilier commercial, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis
Source : SoftwareAdvice

Logiciel de Comptabilité

5,0 il y a 5 mois

Avantages :

C’est un excellent outil de comptabilité très sympa et professionnel permettant de gérer les comptes d’entreprise .

Inconvénients :

Super et très performant avec une meilleure qualité d’interface, je souhaite également la mise à jour de certaines fonctionnalités.

Elyse
Assistant (Bénin)
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Logiciel de gestion

3,0 il y a 6 mois

Avantages :

Netsuite est un logiciel qui use de ses fonctions pour permettre aux différentes entreprises d'avoir plus de visibilité et plus de développement

Inconvénients :

Elle ne présente encore rien d néfaste pour l'instant

Emmanuel
Emmanuel
Gestionnaire (Togo)
Utilisateur LinkedIn vérifié
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de gestion

4,0 il y a 8 mois

Avantages :

C'est un très bon logiciel pour la gestion des entreprises, très simple, rapide et efficace. Offres la visibilité claire des informations et la gestion des stocks

Inconvénients :

C'est super intéressant et j'encourage l'équipe d'améliorer plus le logiciel

Réponse de l'équipe de Oracle

il y a 8 mois

Thanks for taking the time to leave a review, Emmanuel! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Raji
Raji
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Produits pharmaceutiques, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Loving it so far

5,0 il y a 2 mois Nouveau

Commentaires : We are very happy with our overall implementation/use of Netsuite. Our experience, as well as our customers experience on SuiteCommerce, has improved dramatically.

Avantages :

Netsuite is a platform our company will be able to grow with. The functionality is easy to use and allows for a real time look at the health of our business.

Inconvénients :

Too many calls introducing next steps without clear direction of what we information we need to provide.

Réponse de l'équipe de Oracle

le mois dernier

Thanks for taking the time to leave a review, Raji! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Gary
Netsuite consultant (R.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Very comprehensive accounting functionality and a pretty rounded ERP.

5,0 le mois dernier Nouveau

Commentaires : In general I love Netsuite and how flexible it is for addressing the needs of the vast majority of customers.

Avantages :

How easy it is to customize without need for expensive resources and the vast majority of the accounting functionality works out of the box.

Inconvénients :

Whilst it’s good to see new functionality delivered with every release, more effort should be made to address existing enhancement requests, some of which have been open for more than a decade.

Réponse de l'équipe de Oracle

le mois dernier

Thanks for taking the time to leave a review, Gary! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

DAYNA
Accounting Manager (É.-U.)
Biens de consommation, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

From the 1990s Terrible and Convoluted

3,0 il y a 2 mois Nouveau

Commentaires : Horrible and lost a small fortune for something that never gave us accurate costing or reporting. Moved the company off of netsuite to QBO Advanced combined with A2X and Flowtrac manufacturing and now have an automated tech stack more easily ran by a small accounting department in a fast paced industry.

Avantages :

It does order costing and advertises itself as a complete ERP system. I've heard it can work well for very large companies with large accounting teams and lots of money to put towards consultants to get it running properly.

Inconvénients :

Ease of use- it's like dial up internet from 1990, extremely slow, patchy and missing information. Even data imports take hours on end. You can tell this is just a cash cow product for Oracle that hasn't been updated. Every little thing you need to do takes 5 clicks and the implementation and daily use for a smaller startup is just a nightmare to be honest.

Réponse de l'équipe de Oracle

le mois dernier

Thank you for taking the time to leave a review, Dayna. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.

merance
President (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Look out for high price increases at renewals

4,0 il y a 4 mois

Commentaires : They are as bad as used car salesmen. Very little after purchase support unless you want to pay big money in support fees. Always trying to upsell you overpriced services you don't need or should be covered by your over priced annual contract. For example, you can report a system bug that is definitely THEIR problem, and the first thing they want to do is charge you money to look at it. System has gotten buggier the last few years after upgrades. Reporting is really bad. For a retail business, they don't even have a standard inventory aging report. You can't do exchanges. If you print barcode labels, you will have to pay extra for an add on app with another company to bulk print labels from receivings etc. Search function for items stinks. You need to use wild cards, the results are hard to narrow down, many fields aren't searchable at all (like vendor MPN) . If you have just a few products and a small amount of inventory it is fine, but if you have a lot of SKU's, it stinks.

Avantages :

I like that the software connects to all our systems - amazon/website/ebay. I like having one system for everything - accounting/inventory management. The system is also very forgiving - any mistakes are easily corrected. I love the flexibility of adding fields to items and customizing needs for business.

Inconvénients :

After the initial 3 years with the company where the annual software increases were about 5%, now that we are on year 5, the increase will be 20 to 30% annually hereafter. At this rate, the software will be unaffordable in a few years. Beware of this because it is a big undertaking switching ERP systems and when there is no cap on the fees they can change when you renew, you could find yourself unable to pay for the system and forced to look elsewhere. If you sign up, i would ask for a maximum cap of 5% per year for software increases.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Oracle NetSuite for Finance Team

5,0 il y a 2 mois

Avantages :

I would like to dive straight into the pros as given below: 1- It does allow us to automate almost everything in Netsuite using Scripts and workflow. 2- Easy to set up custom fields based on your tracking requirements. 3- Tax reporting is a lot easier now and if you are in Australia now you can ANZ localization for PTRS reporting. 4- Integrate with most of the systems you for most of the accounting function such as Accounts payable, AR, Fixed Assets, Bank Recs, Bank payment files, Sales and purchase orders and tax authorities. We have moved from another software which is used for small companies but since we have moved to Netsuite we are loving it and will keep on using it now.

Inconvénients :

I don't think there is anything I don't like about Netsuite as it is very user-friendly and does allow you to integrate with almost everything.

Réponse de l'équipe de Oracle

le mois dernier

Thanks for taking the time to leave a review! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

David
IT Support (É.-U.)
Machines, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Net-suite Review

5,0 il y a 4 semaines Nouveau

Commentaires : Overall, our experience with NetSuite has been highly positive. The platform has significantly improved our inventory and order management processes, providing us with real-time visibility into our operations and helping us streamline our workflows for greater efficiency and accuracy. While there was a learning curve during the implementation process, the benefits we have gained from using NetSuite have far outweighed any initial challenges. We are extremely satisfied with the platform and its impact on our business.

Avantages :

What I liked most about NetSuite was its comprehensive suite of inventory and order management features, which provided real-time visibility into our inventory levels, streamlined our order processing, and helped us optimize our warehouse operations for greater efficiency and accuracy.

Inconvénients :

What I liked least about NetSuite was its initial complexity and the learning curve associated with setting up and customizing the system to meet our specific business needs. Additionally, the cost of implementation and ongoing maintenance could be prohibitive for some businesses.

Matthew
Netsuite administrator (R.-U.)
Santé, bien-être et fitness, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ren skin care review

4,0 le mois dernier Nouveau

Avantages :

Ease of use and ease of customization. Large eco system of related products.

Inconvénients :

Slow customer support and slow to respond to list of enhancement requests.

Réponse de l'équipe de Oracle

le mois dernier

Thanks for taking the time to leave a review, Matthew! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Crystal
Trainer and Quality (É.-U.)
Appareils médicaux, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Semi-sweet

4,0 il y a 2 mois Nouveau

Commentaires : This would not be my first or second choice for a CRM.

Avantages :

NetSuite is great for inventory management and accounting functions.

Inconvénients :

I do not like it as a CRM system. The global search is limited. It doesn’t function like one would envision a global search to function. It can be really difficult to find customers or information. Creating searches also requires a level of knowledge that is not “basic” for the system.

Réponse de l'équipe de Oracle

il y a 2 mois

Thanks for taking the time to leave a review, Crystal! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Shraddha
Accounting and Finance Manager (É.-U.)
Biotechnologie, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Great tool once setup properly

3,0 il y a 2 mois Nouveau

Avantages :

There are several cool features which would make daily, routine tasks efficient.

Inconvénients :

Initial setup was quite difficult, we had a hardtime get setup and running live.

JENNIFER
CONTROLLER (É.-U.)
Biotechnologie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Overall a good system for small size company

3,0 le mois dernier Nouveau

Commentaires : A good system for small size company, the financial reporting tools are good.

Avantages :

Easy to use, has most function, financial reporting are good tools

Inconvénients :

Weak in implementation team at NetSuite, taking too long to be able to implement one module and often were not setup correctly.

Adeoye
CFO (É.-U.)
Administration publique, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great Cloud Based System

5,0 il y a 5 ans

Commentaires : It just made everything faster and more efficient. Purchase Orders, Invoices, reports could all be done electronically and without much effort. There was a system log to hold people accountable. Anything late, altered, changed, etc could be seen and noted(date, person, and time down to the second). Departments no longer had to wait for a meeting to know their budgets. They could log in and see the numbers in real time. The customer service team always responded fast and helped me with the problems I had. We could also store invoices and check copies onto their secured server. So basically this helped the office become more efficient while going green.

Avantages :

That it is cloud based. This helped me solve a lot of problems when I was not physically in my office. If I was sick, on vacation, or away from the office at night I could still answer questions. I didn't need to drive in and log into the software that was on the company server.

Inconvénients :

There is a lot to the system. While it can most likely do everything you need it to, there is also a learning curb that comes with it. Some of it can be self taught, while others can be covered via a youtube video. For other issues you need help on you would need to contact the customer service team. So basically the thing I liked least was that there is so much that sometimes it is hard to find what you need.

Mark
Senior Finance & Strategy Analyst (É.-U.)
Énergies renouvelables et environnement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

NetSuite Review

4,0 il y a 4 ans

Commentaires : NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more. I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business.

Avantages :

I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

Inconvénients :

There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

Seth
Sr. Dir. Operations & Logistics (É.-U.)
Biens de consommation, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Good ERP for Medium-sized Businesses

4,0 il y a 2 ans

Commentaires : Our company switched to NetSuite from using QuickBooks for years. NetSuite is a much more robust software, and what drew us to it was the reporting capability. So far, after 18 months using the product, it's been a challenge to extract the reporting we were sold on. It seems like a classic disconnect between the sales rep and the technical team and/or actual execution. Or, maybe our expectations were just too high.

Avantages :

NetSuite keeps track of our accounting activity well. As NetSuite will tell you, they were built with Finance as their first priority. The software is a single source of truth for the majority of our business activity.

Inconvénients :

There's a steep learning curve for getting the most out of the software, specifically around reporting. And there is literally no support from the NetSuite team unless you pay big quarterly fees for their Advanced Customer Support on top of the regular software costs. It seems like the NetSuite team would want you to be equipped to properly use the full functionality of the software, but they don't seem incentivized to proactively educate and/or support their clients. This is not to say competitors will do any better. In fact, I believe NetSuite offers the most value as an ERP to medium-sized businesses.

Réponse de l'équipe de Oracle

il y a 2 ans

Thanks for taking the time to leave a review, Seth. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you regarding your feedback.