--- description: VICIdial : qu'en pensent les utilisateurs ? Lisez les avis clients sur VICIdial, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VICIdial - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [VICIdial](/software/135842/vicidial) # VICIdial Canonical: https://www.capterra.lu/software/135842/vicidial Page : 1/12\ Suivant: [Page suivante](https://www.capterra.lu/software/135842/vicidial?page=2) > Logiciel de centre d'appel Open Source avec numérotation prédictive sortante. Gère également les appels manuels et entrants ainsi que les e-mails et les chats web. > > Conclusion : 264 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise VICIdial ? Produit adapté à toute entreprise recherchant une solution de call center sans exclusivité avec un fournisseur. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 264 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Vicidial Group - **Pays**: St Petersburg, É.-U. - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 400,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois traditionnel, danois, espagnol, français, italien, japonais, néerlandais, polonais, portugais, russe, suédois - **Pays disponibles**: Allemagne, Anguilla, Antigua-et-Barbuda, Aruba, Australie, Bahamas, Barbade, Belize, Bermudes, Brésil, Canada, Chine, Costa Rica, Curaçao, Dominique, Gibraltar, Grenade, Guadeloupe, Guernesey, Inde et 24 de plus ## Fonctionnalités - Actions découlant d'un événement - Automate d'appel - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Gestion de la qualité - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des listes - Gestion des listes d'attente - IVR - Identification de l'appelant - Interface d'agent - Journalisation des appels - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Rapports et analyses - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des interactions - Transfert de fichiers - Transfert d’appel ## Intégrations (24 au total) - Asterisk - AuguTech - Convoso - Gmail - Google Docs - Google Workspace - HubSpot CRM - Insightly - Lawmatics - Less Annoying CRM - Mailchimp - PIMS Dialer - Pipedrive - Qubicles - Salesforce Sales Cloud ... et 9 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Numéroteur prédictif (predictive dialer)](https://www.capterra.lu/directory/30597/predictive-dialer/software) - [Logiciels de télémarketing](https://www.capterra.lu/directory/31034/telemarketing/software) - [Logiciels de numérotation automatique](https://www.capterra.lu/directory/30999/auto-dialer/software) - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) ## Logiciels similaires 1. 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[LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Avis ### "Outil Relation Client" — 5.0/5 > **Jean-Baptiste** | *6 juillet 2024* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: Grande praticité; prise en main instinctive > > **Inconvénients**: Rien de particulier; un bon esprit familier des CRM suffit > > quelques heures d'utilisation au début pour se faire la main puis usage rapide hebdomadaire ----- ### "Why would someone still buy paid call center applications?" — 5.0/5 > **Muhammad** | *20 décembre 2018* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: What i love about this Vicidial is that its free, which sometimes seems too good to be true. Scaling the deployments is far more easier than one can imagine. I have installed three different call centers in inbound and blended configuration. The flexibility to develope custom features is just matchless. "No vendor lock in" is one of the biggest reasons i would prefer this application over any other paid application. i had read some review where people woul put a server reboot overnight to gain stability, however i have an installation of a cluster of 4 servers which has not been rebooted since once year now. Its free, stable, reliable and flexible to build new features. > > **Inconvénients**: We had customisations which made updates tricky. I would also like to see a better agent screen. > > We have deployed 4 call center one of which is serving 400 agents. I have had experience with some closed source application before i used vicidial for the first time. i was a little skeptical before i switched to vicidial but now we recommend every one to use vicidial instead of pricy applications. we never faced reliability and stability issues which some people mentioned in their reviews. We are happy to recommend it to customers and provide them support and building new featutres ----- ### "Great features and adaptability make this a powerful dialer." — 5.0/5 > **Ian** | *28 avril 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: We run all manner of campaigns from Vicidial; sales, lead generation, support, data capture, etc. And Vicidial handles all the variables we've thrown at it, with aplomb. Using the group and user management, it's easy to ring fence and manage campaigns. Help is right there; alongside just about every setting is a link directly to the help section of that setting. > > **Inconvénients**: The user interface could do with a bit of work, could really be a bit more customisable, specifically the agent portal. The campaign management section could be broken down into labeled sections to make the vast array of settings easier to find. > > We achieved cost savings, system stability and better efficiency. These aspect obviously led to better profits. Better profits allowed us to hire a developer that helped us build a BI system (directly from the Vicidial database) that helps us analyze performance and identify trends. ----- ### "ViciDial" — 3.0/5 > **Utilisateur vérifié** | *4 avril 2019* | Produits pharmaceutiques | Taux de recommandation : 5.0/10 > > **Avantages**: Vici is easy to use and contains a significant amount of reporting to track agent efficiency. > > **Inconvénients**: The interface is outdated and could use a cosmetic overhaul. some of the reporting is inconsistent. The way abandonment is calculated in the real time main report is by taking dropped calls and dividing it into calls answered. Under inbound daily report it calculates the abandonment correctly by taking dropped calls and dividing it into calls offered. Lacks some of the modern features available in other phone software: After Call Survey, Track short abandoned calls, Forced call backs, Scheduled reporting. In the IVR we can only offer our customers to leave a voicemail with a window prompt instead of allowing them to press a number at any time to leave a vm. > > We are answering the calls efficiently and effectively. I am able to track agent performance at a high level to monitor performance and efficiency. I have great hope to read the manuals and learn what else I can do with Vici. ----- ### "It's Great for a Starter Dialer, if you are making only outbound autodial calls" — 4.0/5 > **Shilleah** | *5 décembre 2019* | Services aux consommateurs | Taux de recommandation : 3.0/10 > > **Avantages**: I've used this software with a few different businesses that I have worked for, it is great for a starter dialer, cheap to set up, and very basic. It gets the job done for an outbound autodialer. Loading lead lists was easy as well. > > **Inconvénients**: It can get expensive, as you pay for minutes. Customer support is pretty much non-existent. Overall, great for a start-up but not something you would want to use long term. > > It did just what it was supposed to do, and not too much over that. Not much customization, very, very basic dialer platform. But it was okay for just starting out. You can spend as much or as little as you want on the budget, as you pay per minutes. ----- Page : 1/12\ Suivant: [Page suivante](https://www.capterra.lu/software/135842/vicidial?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/135842/vicidial) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées