Avis clients sur Salesforce Service Cloud

Logiciel de centre d'appel

Avantages :

Le produit est doté d'une grande fonctionnalités qui m'aide pour la gestion de services clients, très professionnel et simple.

Inconvénients :

Bravo à l'équipe assistante de ce produit, je l'apprécie énormément et je ne reproche rien pour le moment.

Logiciel de Centre d’appel

Avantages :

Très pratique et très performant pour apporter son aide aux entreprises. Avec de tte bonne fonctionnalités. Je le recommande.

Inconvénients :

Super produit et simple à utiliser et très performant . Je n’ai pas d’inconvénient.

Logiciel de Centre d'appel

Avantages :

Simple et efficace pour la gestion clientèle grâce à ses fonctionnalités. Très cool et professionnel.

Inconvénients :

C'est un top produit de messagerie et de centre d'appel. Je n' ai pas encore eu d'inconvénients. Je le recommande

Utilisateur sales force

Avantages :

Système de planification et classification des données très performant

Inconvénients :

Rien pour le moment que je peux qualifier comme aspects moins apprécié

outil de ticketing

Avantages :

permet d'intégrer le ticketing avec la version de salesfroces. Très pratique si le reste de la suite est déjà déployée (contrairement à l'utilisation croisée avec Service Now)

Inconvénients :

Temps de prise en main et de déploiement pour les équipes avec le reste de la suite

Une référence en CRM

Commentaires : Salesforce Service Cloud est une plateforme de service client exceptionnelle qui offre une expérience client optimale sur tous les canaux. Bien que le coût puisse être élevé pour les petites entreprises et que la mise en place puisse prendre du temps, les avantages tels que l'automatisation des tâches, la gestion des cas et la personnalisation des interactions en font un choix idéal pour les entreprises qui souhaitent offrir un service client exceptionnel.

Avantages :

Permet aux entreprises de fournir un service client exceptionnel sur tous les canauxÉconomise du temps et de l'argent grâce à l'automatisation des tâchesAméliore la résolution des problèmes grâce à une gestion de cas efficaceOffre une expérience client personnalisée pour fidéliser les clientsFacilite la collaboration entre les équipes de service client

Inconvénients :

Le coût peut être élevé pour les petites entreprisesLa mise en place peut prendre du temps et nécessiter une assistance techniqueL'interface utilisateur peut être complexe pour les nouveaux utilisateurs

CRM complet

Avantages :

CRM vraiment complet et puissant. Les relances automatiques sont vraiment utiles pour les petites structures

Inconvénients :

Logiciel vraiment très cher pour des petites structures. Difficile de le rentabiliser.

Mon expérience avec Salesforce Service Cloud : un outil de service client exceptionnel

Commentaires : L'expérience globale d'utilisation de Salesforce est souvent très positive, offrant un ensemble complet de fonctionnalités pour une gestion efficace du service client.

Avantages :

J'ai apprécié la flexibilité, la personnalisation et la facilité d'utilisation de Salesforce, ainsi que son excellent support client et son évolutivité pour répondre à nos besoins.

Inconvénients :

J'ai noté que le coût est un peu élevé pour les petites entreprises comme la notre, tandis que j'ai signalé des problèmes de performance.

Un excellent logiciel SAV

Avantages :

Salesforce Service Cloud ne regorge pas de fonctionnalités mais permet de gérer facilement les tickets de support client, les interactions sur les réseaux sociaux, les connaissances clients, les chatbots et les analyses de performances dans notre cas. Le point fort réside pour nous dans la personnalisation de l'outil

Inconvénients :

Dans un milieu / environnement restreint, Salesforce Service Cloud peut être plutôt onéreux. Nous envisageons d'ailleurs de changer de solution pour une moins chère. La courbe d'apprentissage est également longue et il faut le prévoir dans les ressources.

Best-in-class CRM and support solution

Commentaires : It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable.

Avantages :

Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud.

Inconvénients :

I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once.

Service Cloud is a Game Changer

Avantages :

Service Cloud can integrate to many many platforms including telephony systems and most websites via API. Queue management, approvals, email and web to case are huge for tracking. Approval processes are available which is particularly helpful when training new employees.

Inconvénients :

Salesforce in general is expensive. The UI is a bit dated out of the box. It takes a bit to get it up and moving and it generally needs a specialist. Once its running, life is grand but the set up process is not always pleasant.

Many features and ability- but required long time to study

Avantages :

It was very easy to use many for contact management in addition to plug-ins that existing

Inconvénients :

Reporting and use plug-ins or customise. The experience was much more difficult.

Amazing tool that will definitely help your customer service team if you have the money

Commentaires : Salesforce has been an amazing CRM and provides great flexibility in their Service cloud platform. From case/ticket management to creating a portal for customers to ask their questions and find answers via knowledge base, Salesforce has it all.

Avantages :

Extremely customizable, and very user friendly. Salesforce has always been on top of CRM and their service cloud is another powerful platform where after sales agent can easily help their clients.

Inconvénients :

Salesforce as a whole can be quite expensive and the money you paid is not good enough for their knowledge base. This is currently very limited and if you have a knowledge base outside of Salesforce, it can be tricky to connect it to the Service cloud to use the inbuilt features. But Salesforce is currently working on this limitations with their data cloud platform.

User friendly

Commentaires : My personal experience has been overall positive.

Avantages :

The reliability to be able to depend on the service in real time.

Inconvénients :

I don’t have access to use the full capability. But from what I have used no cons.

Councils use of service cloud

Commentaires : Has been an excellent way to transform business processes and modernise our technology stack.

Avantages :

Versatility to use for different requirements. Preconfigured solutions for our purposes

Inconvénients :

Very difficult to move away. Cost is high.

It accelerates customer service and personalizes case management

Commentaires : Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations, queues, and other routing options. We're excited to shift our attention from solving cases to helping members with their immediate problems.

Avantages :

With SAP ERP as the backend, Service Cloud serves as the customer service interface. Our Service Staff's ability to quickly and easily record and bill for Service Activity is the major function.

Inconvénients :

In order for Service cloud to function properly, too many technologies need to be incorporated. There are many features of Service Cloud that are unnecessary for our company.

A bit of an investment, but well worth it if fully utilized.

Commentaires : Once we decided to make the investment in Salesforce, we were 100% behind implementation for all of our CRM needs. There can be a learning curve but once learned, we can do everything we need to stay connected to our donors.

Avantages :

The best thing about Salesforce Service Cloud is that it is fully customizable. It is the only CRM software we need.

Inconvénients :

The upfront cost is more than other programs.

Empower Customers with Self Service Tools for Greater Satisfaction

Commentaires : It's Excellent experience with Salesforce self service portals which allow our customers to resolve issues on their own, which saves time and reduces the workload on our support team significantly.

Avantages :

AI bots like Agentforce handle routine inquiries task automatically which saves our time and increase customers satisfaction.

Inconvénients :

Some of the more advanced features are only available in the higher-priced plans.

Great tool with few issues

Commentaires : Overall, Salesforce is a reliable solution that improves customer service workflows once fully put in place. I enjoy using it at my current company. It allows us to utilize many important apps and services.

Avantages :

Salesforce offers excellent tools for case management and it great to use with other platforms. I use it to manage customer cases in a financial setting.

Inconvénients :

It has a learning curve, especially for those who are not used to using software like this. It can take a lot of time to customize to your liking and needs. It can also be very expensive.

Salesforce - A must for CRM

Commentaires : Overall, Salesforce service cloud is an incredibly powerful tool that has allowed me to understand our company more than ever through the dashboards and reports I create to make data more than just data, but answers to my questions. The valuable insight I have gained is a game changer.

Avantages :

Although Salesforce might seem a bit daunting at first, it overall is extremely customizable and can (and should) be built for you and your company's needs. This tool is so powerful and key in customer relationship management and has taken our CRM to the next level. Our data is all held in Salesforce and we are able to create reports and dashboards to keep track of the business and gain insights.

Inconvénients :

I do sometimes wish Salesforce was a bit more user friendly however once you learn more about the program you do become quite comfortable and customer service will always be there to help you in a kindly manner

Salesforce review

Avantages :

Salesforce Service Cloud is its powerful automation and AI-driven features, like Einstein AI, which enhance customer service efficiency.

Inconvénients :

What I liked least about Salesforce Service Cloud is its steep learning curve, particularly for new users

Perfect CRM for a company

Commentaires : my overall experience is very positive with Salesforce and for sure I am still a learner as they have lots of great tools still to be explored.

Avantages :

What I love most are the reports that we can create based on the information that we want to see

Inconvénients :

I think that could be very cool to create a feature for reminder that could pop up on our page when we log into Salesforce.

Sales Force comes with all the force!

Avantages :

I love customer management as well as employee tasking and account detail

Inconvénients :

There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every aspect of every customer account

It’s not mobile responsive

Commentaires : I wish it could be responsive on mobile devices.

Avantages :

Contact database management is easy. You can keep track of clients.

Inconvénients :

The system is not responsive on mobile devices.

Great for Call Centers

Avantages :

I Like that it makes transferring calls, recording calls, and gathering call data very easy and in one place.

Inconvénients :

I do wish it was just a little bit cheaper.