--- description: Ricochet : qu'en pensent les utilisateurs ? Lisez les avis clients sur Ricochet, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ricochet - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour la consignation](/directory/30737/consignment/software) > [Ricochet](/software/136226/ricochet-consignment-software) # Ricochet Canonical: https://www.capterra.lu/software/136226/ricochet-consignment-software Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/136226/ricochet-consignment-software?page=2) > Solution performante pour commerces de détail et de dépôt-vente avec POS (point de vente) intégré, gestion des stocks, comptes clients et utilisateurs, reporting, etc. > > Conclusion : 119 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Ricochet ? Toute entreprise dont les activités quotidiennes incluent des opérations de dépôt-vente, quel que soit le marché. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 119 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Ricochet - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 199,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Irlande, Mexique, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - Barcode/Ticket Scanning - Base de données de clients - Carte de fidélité - Comptes clients - Gestion de l'e-commerce - Gestion des cartes cadeaux - Gestion des employés - Gestion des remises - Gestion des retours - Gestion des stocks - Gestion des stocks de la vente au détail - Historique des transactions - Intégration comptable - Paiements électroniques - Point de vente (PDV) - Portail libre-service - Rapports de ventes - Rapports et statistiques - Signature électronique - Suivi des retours - Traitement des cartes de crédit - e-mail marketing - Écran tactile ## Intégrations (4 au total) - Avalara - Mailchimp - QuickBooks Online Advanced - ShipStation ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels pour la consignation](https://www.capterra.lu/directory/30737/consignment/software) ## Catégories connexes - [Logiciels pour la consignation](https://www.capterra.lu/directory/30737/consignment/software) - [Logiciels de caisse](https://www.capterra.lu/directory/20052/point-of-sale/software) - [Logiciels de caisse pour magasins](https://www.capterra.lu/directory/31656/retail-pos-system/software) - [Logiciels de gestion de points de vente](https://www.capterra.lu/directory/20053/retail-management-systems/software) ## Logiciels similaires 1. [Square Point of Sale](https://www.capterra.lu/software/154907/square-point-of-sale) — 4.6/5 (3027 reviews) 2. [Epos Now](https://www.capterra.lu/software/152638/epos-now) — 3.8/5 (714 reviews) 3. [Venmo](https://www.capterra.lu/software/182159/venmo-) — 4.7/5 (9275 reviews) 4. [Shopify POS](https://www.capterra.lu/software/205337/shopify-pos) — 4.6/5 (240 reviews) 5. [Clover](https://www.capterra.lu/software/166759/clover) — 3.8/5 (568 reviews) ## Avis ### "Not Just Consignment Software - A solution." — 5.0/5 > **Gary** | *13 décembre 2019* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: It is flexible. I can make this software adapt to my business needs. I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more. If there is an internet connection I am in business. > > **Inconvénients**: Ease of posting products on to the website. I am hoping the new app with help out with this. I would like to use one simple method to post a product directly to my website with pictures and all. I can kinda of do it with the mobile browser but would be so much easier with a dedicated app. I think this would help our vendors to add products. Allow for other credit card company choices. I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions. It's a pain but not a deal-breaker. Cost is a bit high at $109 a month and an extra $39 for the website. So the total annual cost to run the software is almost $1,800 a year. You save a some money by paying annually rather than monthly. > > Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up. ----- ### "The best in consignment POS software" — 5.0/5 > **Carolyn** | *20 mars 2025* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Customer Service - Software that just works - Intuitive POS that just works\! > > **Inconvénients**: I can't think of anything I don't like about Ricochet\! > > Backstory - I am tech support for a few retailers around town. Of all the systems I deal with Ricochet is the easiest on all levels. The system is super easy to use, very intuitive, help section is very detailed and easy to understand and customer service is there at a moments notice with the click of a chat button. I can't say enough good things\! ----- ### "Has gone downhill in a big way" — 2.0/5 > **Kathie** | *28 décembre 2025* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: It’s a great system, super easy to use and as long as you use their payment processor, the credit card function integrates very easily. All of our vendors can easily login and use their account. It’s really designed well. > > **Inconvénients**: One of the things I used to like the most with their great customer service. At any time, you could send a chat, and they will solve your problem, calling you on the phone if needed. But now they have switched to an AI based system. It never gives the right answer, and you always end up needing a live person. Which is fine, except now they don’t staff with live people nearly as much as they used to. Particularly over the holiday season - our entire system is frozen and has crashed, ot won’t even show the right date, it won’t do anything. And they’re out of the office until Tuesday. It is unfathomable that a software that services retail establishments would not have any live tech support available over the busiest season of the entire year. > > Good functionality, previously good sport, now terrible support. Any software platform that services retail establishment needs to have life support available over the weekend and on holidays are the busiest time of year for businesses. ----- ### "Very helpful software for consignment tracking" — 5.0/5 > **Athena** | *2 janvier 2020* | Services aux consommateurs | Taux de recommandation : 8.0/10 > > **Avantages**: This software is extremely helpful in tracking our consignors, their sales, percentages, and important data such as addresses and phone numbers. The newer format also allows us to add images if inventory items which will be very helpful when we have more staff available to log the inventory. It is also very helpful to be able for all users to see what inventory items are in stock vs paid out to the client as well as notes left by other users. > > **Inconvénients**: I don't like that the software assigns its own descriptors to each client rather than offering the user an option of using its descriptors or your own. I understand these markers are important for the automation algorithm but not helpful for many. Also, since we do not use bar-code scanning and enter all sales manually, the newer layout DOES NOT ALLOW us to find the inventory by our own parameters in the POS tab (ie. client name or consignor number). This has proven to be a time consuming annoyance. > > Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information. There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back. Features are also disabled or removed without letting the clients know causing navigation issues. ----- ### "A User Friendly Software with Exceptional Customer Support" — 5.0/5 > **Kristi** | *20 décembre 2019* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: We began our consignment business with Ricochet and truly believe it played a huge part in our success and is a key to our continued growth. Our team frequently comments on how easy it is to use the software. Many of us have had past experience with systems that were cumbersome and clunky; in comparison Ricochet has an interface that makes it easy to train new staff. Our new staff members quickly get comfortable and confident in using the POS which allows our team to focus our attention on better serving our customers and consignors. As we have grown, Ricochet has evolved along with us. The Ricochet team is constantly working on making the software better and adding features that give us the ability to do business more efficiently. It is important to us to be partnered with service providers who are always looking to enhance their services because it enables us to also always be improving. Their customer support is exceptional. A team member is always readily available to assist and answer questions. We appreciate this level of service because it allows us to offer the same value to our customers and consignors. > > **Inconvénients**: There are some features and capabilities we hope to see in the future. > > We always feel heard by the Ricochet team and appreciate their willingness to discuss possible improvements or even explain why a desired feature may not be effective in meeting all their customer's needs. We understand that not every feature we may want is an asset for every store/shop they service. The pros outweigh the cons and we actually value their commitment to delivering a software that works but isn't overwhelmed with "bits and pieces" of features that only meet the needs of some. ----- Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/136226/ricochet-consignment-software?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/136226/ricochet-consignment-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées