--- description: Zingtree : qu'en pensent les utilisateurs ? Lisez les avis clients sur Zingtree, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zingtree - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [Zingtree](/software/137736/zingtree) # Zingtree Canonical: https://www.capterra.lu/software/137736/zingtree Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/137736/zingtree?page=2) > Zingtree facilite la création d'arbres de décision interactifs, de scripts d'appel, de guides de processus, de systèmes de diagnostic, et plus. > > Conclusion : 95 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zingtree ? Les arbres de décision interactifs constituent une excellente solution pour toute entreprise, tout projet ou toute personne cherchant à économiser du temps et de l'argent en rationalisant les processus redondants en interne comme en externe. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 95 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zingtree - **Pays**: Larkspur, É.-U. - **Fondé**: 2014 ## Contexte commercial - **À partir de**: 0,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Alerts/Escalation - Automatisation des processus métiers - Base de données de clients - CTI (couplage téléphonie informatique) - Communication multicanal - Contrôles/Permissions d'accès - Diagrammes - Enquêtes et feedback - Fonction de glisser-déposer - Gestion de la base de connaissances - Gestion des centres d'appel - Gestion des e-mails - Gestion des flux de travail - Gestion des listes d'attente - Logiciels d'expérience client - Messagerie instantanée - Mesure des performances - Modélisation et conception de processus - Outils d'analyse de données - Outils de collaboration - Portail libre-service - Rapports et analyses - Routage automatisé - Sans code - Scripts d'appel - Transfert d’appel ## Intégrations (6 au total) - Freshdesk - Intercom - Salesforce Sales Cloud - WordPress - Zapier - Zendesk Suite ## Ressources d'aide - Service client/e-mail - Chat ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels BPM (Business Process Management)](https://www.capterra.lu/directory/30010/business-process-management/software) - [Aide à la décision](https://www.capterra.lu/directory/30544/decision-support/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) ## Logiciels similaires 1. [Yonyx](https://www.capterra.lu/software/130406/agi-self-service) — 4.7/5 (258 reviews) 2. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (987 reviews) 3. [Decisions](https://www.capterra.lu/software/149492/decisions) — 4.6/5 (27 reviews) 4. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [NiCE CXone](https://www.capterra.lu/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Avis ### "Zingtree was just what we needed for our call center to troubleshoot\!" — 5.0/5 > **Brooke** | *19 juin 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: Great for new hire training as well as existing employees scripting\! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements. > > **Inconvénients**: Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able\! > > Easy to use, easily customizable, great for new hires and scripting alike\! ----- ### "Love it\! Use to create comprehensive trees to assist support teams" — 5.0/5 > **Yogesh** | *20 juin 2018* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition. > > **Inconvénients**: cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree. > > Execution Accuracy. Operational Efficiency Improved resource utilisation Improved experience for our support teams. ----- ### "Abrupt service changes" — 2.0/5 > **Warren** | *24 avril 2024* | Cabinet d'avocats | Taux de recommandation : 0.0/10 > > **Avantages**: Enabled us to embed a simple decision tree into our website. > > **Inconvénients**: Abruptly removed their free service, rending the time we had spent setting up our embedded decision tree a complete waste. > > Very poor. The very limited free offering met our initial needs, and we were likely to upgrade to a paid plan as our needs expanded. Abruptly removing the free offering, and attempting to force us into a paid plan before it was wanted or needed wasted the time we had invested in the product, and left us looking for a competitor that is actually reliable and won't completely change their offering. ----- ### "Make Your Own Knowledge Base" — 5.0/5 > **Crystal** | *31 mai 2017* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry. > > **Inconvénients**: We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops\! A great product that I continue to tell people about today. :) ----- ### "Easy to use with ALOT of advanced possibilities." — 5.0/5 > **Lasse** | *20 juin 2018* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: The easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support\!\! > > **Inconvénients**: It could be more advanced with possibilities to do more but that will possibly mess with the easy go to approach for new comers. > > More fcr, easy internal and external help center ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/137736/zingtree?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/137736/zingtree) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées