--- description: FluentStream : qu'en pensent les utilisateurs ? Lisez les avis clients sur FluentStream, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: FluentStream - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de comptabilisation des appels](/directory/30083/call-accounting/software) > [FluentStream](/software/138973/fluentstream) # FluentStream Canonical: https://www.capterra.lu/software/138973/fluentstream Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/138973/fluentstream?page=2) > FluentCloud est un système de téléphonie d'entreprise basé sur le cloud qui veille à être plus abordable pour votre entreprise et à améliorer la fiabilité. > > Conclusion : 71 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise FluentStream ? FluentStream fournit des solutions téléphoniques professionnelles complètes pour les petites, moyennes et grandes entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 71 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: FluentStream Technologies - **Pays**: Denver, É.-U. - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 20,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Alerts/Escalation - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Distribution automatique des appels - Durée d'appel - Enquêtes et feedback - Enregistrement des appels - Enregistrements - Gestion des appels perdus - Gestion des campagnes - Gestion des centres d'appel - Gestion des listes d'attente - IVR - Identification de l'appelant - Journalisation des appels - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - Numéroteur prédictif (predictive dialer) - Rapports et analyses - Rapports par extension - Registre des personnes ayant répondu - Reporting entrant - Reporting sortant - Routage des appels - Saisie téléphonique - Scripts d'appel - Suivi des appels - Synthèse vocale - Transcription des appels - Transfert d’appel ## Intégrations (2 au total) - CRM - Microsoft Teams ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de comptabilisation des appels](https://www.capterra.lu/directory/30083/call-accounting/software) ## Catégories connexes - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de comptabilisation des appels](https://www.capterra.lu/directory/30083/call-accounting/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) ## Logiciels similaires 1. [VoIP.ms](https://www.capterra.lu/software/203084/voip-ms) — 4.8/5 (697 reviews) 2. [Microsoft Teams](https://www.capterra.lu/software/168668/microsoft-teams) — 4.5/5 (10974 reviews) 3. [Nextiva](https://www.capterra.lu/software/175788/nextiva) — 4.6/5 (916 reviews) 4. [Zoom Workplace](https://www.capterra.lu/software/144037/zoom-video-conferencing) — 4.6/5 (14553 reviews) 5. [3CX](https://www.capterra.lu/software/158704/3cx) — 4.4/5 (465 reviews) ## Avis ### "Couldn't ask for better customer service\!" — 5.0/5 > **Jessica** | *22 janvier 2019* | Relations publiques et communications | Taux de recommandation : 10.0/10 > > **Avantages**: I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office. > > **Inconvénients**: I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education. > > Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more. ----- ### "An upstart VOIP provider that will give the big names a run for their money\!\!\!" — 5.0/5 > **John** | *10 juin 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use. > > **Inconvénients**: Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use. > > It's been world-class amazing from the sales process, to onboarding, to daily use. ----- ### "Stay Away at ALL costs from Fluent Stream." — 1.0/5 > **George** | *5 décembre 2024* | Hôpitaux et soins de santé | Taux de recommandation : 1.0/10 > > **Avantages**: Not much. The positive reviews they've received are suspect. We've been with them over a dozen years, and they mess up big time every few years. Their customer support is "lip-service" as their errors have been costly to my company. If you wish to lose $---go ahead with them. They've made errors in our messages-and ask the caller to leave a message-but no cue---so no message is left. They tried to upsell service to an employee-who had no authority-and I found out after I received a crazy bill. Lood at the one stars, as they're valid, They used to be 2.5 stars---not sure how they're at 4.6 to 4.8. > > **Inconvénients**: See above. Customer service. Their inability to fix problems in a timely fashion' > > Terrible. They now take much longer to fix any problems, and their customer service is "lip service" ----- ### "Great VOIP Company\!" — 5.0/5 > **Utilisateur vérifié** | *23 août 2019* | Recrutement | Taux de recommandation : 10.0/10 > > **Avantages**: Its feature packed. Everything I need in a program it offers \& its priced right > > **Inconvénients**: Very little. Maybe they just need to make it a bit easier to find recorded conversations > > Very good ----- ### "An awesome IP phone software system." — 5.0/5 > **Jeff** | *19 décembre 2017* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: I love the fact that I get my voicemail sent to my email immediately after they are left. Allows me to stay in touch no matter where I am. > > **Inconvénients**: Sometimes when I log into the online portal to change my forwarding or follow me functions, it doesn;t save the changes. Seems to be getting better though\! > > The ability to work from anywhere and be able to change anything I need related to my phone system\! ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/138973/fluentstream?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/138973/fluentstream) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées