Avis clients sur Pabau

Highly recommendable software for clinics and groups of clinics

Commentaires : Superb

Avantages :

The specific reason for which I selected Pabau is that it has an excellent scheduling feature for multi clinic operations. This was an essential feature for me and is working flawlessly. After that, the training is excellent, [SENSITIVE CONTENT] has been spectacular to help us get into the software.

Inconvénients :

So far nothing really; I would make the CRM section a bit more comprehensive, nevertheless, as we can customise it, it is not an issue at all.

Pabau software does most things well

Commentaires : It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software.
Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it.
Customer support is below par. Should have a live chat or phone line to call.
A lot of training videos are on a Vimeo account that isn't shared with you at implementation, some features and options have been improved and videos not updated.
The step by step guide function for registered accounts doesn't work and the webinars seem very uninteractive. Seems to be a rush to finish within the 3o minute tieframe.
Pabau has account managers, programming and implementation specialists but it's not ideal if you can't sold problems immediately.
A ticket system that shows other client's concerns or questions would have saved a lot of hassle.
User's forums, blogs, FAQs, Q & As are available but not shared when you come on board.
Having a widget isnt suitable for all sorts of web platforms.
Referral tracking is especially difficult when customer processes are handled putside your existing platform.
Would have like to integrate a diferent payment processor rather than being limited to skype
As at noww, Pabau sems the best fit for our business but we are not assured enough to stop looking for alternatives

Avantages :

A lot of features. Before and after pictures A lof of templates to choose from. Support team willing to integrate any pdf form and help customise to your brand

Inconvénients :

Customer support not always accessible. Would have preferred a dedicated number to call, opening hours etc. A lot of communication is via email or a request for a call back. Not suitable when the software isn't responding or you need quick fixes. Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations Ipad necessary for patient journeys function

Pabau EMR Review

Commentaires : Excellent system, Excellent response time. The recorded Zoom training videos are extremely helpful to go back and re watch them later.

Avantages :

I purchased this product for my med spa recently and find that its one of the best I have seen. Its easy to use and customer service through the entire set up has been excellent. I am located in the United States and they have done a fantastic job at making adjustments to accommodate the United States medical system and requirements. I would highly recommended this system. Cost is fair and this program has many features included that others companies seem to charge extra for. I have used many EMR programs in a variety of settings as a healthcare provider and this one is at the top of the list! Great job Pabau!

Inconvénients :

The only issue I had at first were some of the forms needed to be adjusted to put the date of birth and year in the order we use in the states as compared to UK. My issues were quickly resolved when I discovered them in the system.

Terrible Customer Service

Commentaires : Since they switched to an automated chat service and you cant call them and no one replies to emails it has been the worst.

Avantages :

It is hard to like anything when there is no customer support

Inconvénients :

Pabau is very complex and no one is available in any capacity to guide you through it. Once they have your money they hang you out to dry

Excellent solution for me

Commentaires : I stumbled into the business two years ago, and I can genuinely say that it was one of the finest professional choices I have ever made. As soon as I started, I saw there was a lot of opportunity for advancement in terms of my duties, position, and the development of team and leadership abilities, which is always a plus in any profession.

Avantages :

The company's willingness to consider fresh concepts that might enhance our daily, weekly, monthly, and yearly workflow is something I truly like. Our daily work is more productive as a consequence of the implementation of ideas that staff members, including myself, have offered.

Inconvénients :

There are a few changes that need to be made, such as the ability to remove photographs from the iOS app and add simple notes, but Pabau is wonderful at listening and will accept suggestions.

Great for managing multiple services

Commentaires : Pabau have helped us manage multiple items in one place.

Avantages :

We have a busy practice with 30+ practitioners and pabau makes it easy for us to manage their schedules and see all of the patient details in one place for ease of managing their care alongside their admin.

Inconvénients :

I think the patient portal could do with some improvements as the online booking tool is clunky in comparison to other booking portals. Also it would be great if we could integrate the invoice and payment system with square as we tend to duplicate sending payment links with creating invoices on the patient's account for their records.

Why I subscribed to Pabau

Commentaires : The on boarding and training team have been very professional and prompt with correspondence.

Avantages :

There are many features I could not find in other software. Particularly the use of consultation templates to reduce note writing time, photography with the assistance of stencils to always obtain the correct patient view (very good for before and after photos), integration of drug look up, the ability to assign permissions for data view amongst staff and online booking. Everything is customisable. There is a whole suite of tools to match the demands of my growing business.

Inconvénients :

I would have preferred the option of a free trail period to play around with the application pre subscription. However, I can see that I would have flounder without the online training provided. There is a learning curve steeper than other applications.

A comprehensive Software!

Commentaires : Very Happy with all Pabau functionalities, and learning more every day!

Avantages :

Pabau is a very complete system which integrate a several features including patient's bookings, marketing, payments and stock control; all very useful to achieve a high quality patient experience and the overall business success. Excellent customer support: quick, efficient and willing to provide training.

Inconvénients :

So far we like everything about Pabau, it is a a great product and a good investment for every business.

Great software! Excellent functionality

Commentaires : Great so far! Online zoom training was really good and helped to answer a lot of questions

Avantages :

Easy to use and figure out. Most things customisable.

Inconvénients :

Forgetting to refresh the iPad after entering records on desktop

Comprehensive and professional

Commentaires : Great software. the technical and customer service team are always there to help.

Avantages :

It is easy to use and has all the tools necessary to run a saloon on a daily basis.

Inconvénients :

The learning curve takes some time and effort.

Pabau 8 months in

Commentaires : I have it working well now for my practice. Still learning new things. It gives me a lot of control over my practice, eg creating or booking extra appointments, answering queries from patient record from my secretaries email. I use iPad integration a lot for photographing skin lesions pre-surgery.

Avantages :

Ability to customise your practice, appointment types, lengths, pre-care, specific templates for services, after care emails, prescribing online, recalls. In short, there are a lot of features!!! Lots of education available to teach you how to get the most out of it. Very responsive support team.

Inconvénients :

It takes a lot of effort to get things working as you want them with a fair amount of trial and error. Pabau can assist but it does pay to spend time learning the system. Some teething problems initially and after the upgrades.

The benefits of Pabau

Commentaires : The Pabau system allows us to carefully target our marketing, provide an excellent service to our patients and staff find the on-line training modules very helpful. Their customer support service is outstanding.

Avantages :

The Pabau system is uniquely positioned in the aesthetics industry to deliver an easy to use diary, marketing and accounting system.

Inconvénients :

When there are glitches in the system it seems to take ages to solve it and we never receive any discount for days that are affected

Great clinic software overall

Commentaires : We are able to easily record clinical data with Pabau, and able to use the CRM function to gain an understanding of our patient demographics. The support is exceptional

Avantages :

Ease of use, functionality and useful marketing tools. Support team is very friendly and approachable. The software is feature-rich and the company continues to innovate and push the boundaries.

Inconvénients :

Lack of chat function to be able to communicate in real time with reception and other clinic rooms. This would be a great addition. Lack of integration with my preferred histology lab. The software has gone down a couple of times, which is a real problem as we rely so heavily on it for consent taking and clinical notes. Having a backup in place fro when these outages happen would be good.

Honest feedback

Commentaires : Poor, disapointing. The day the trainer was an hour late was a sign of things to come. Wish we would of never signed up

Avantages :

Nearly nothing with the exception of recalls

Inconvénients :

everything, literally nearly everything. I have to do all the programing, its clunky, not intuitive and built like the original MAC. Lack of integrations- terrible back end- snapshot or dashboard is nearly non existent.

Great software - good online training - quick online chat answers

Commentaires : In general is good, quick online chat, great online training, system works well and covers a lot of areas needed to work.
It could definitely improve on the way the forms are set up, have more flexibility there. Another area of improvement is again the online chat, making answers more user friendly, not so much it based.
There are still some areas that need some twitching (forms flexibility / prescriptions not linking to inventory / Xero integration) but so far Pabau has showed that they do understand user needs and make sure they react to feedback, hence me doing this today.

Avantages :

The way the have been able to ensure that they users learn - the online trainings are really good. [SENSITIVE CONTENT HIDDEN] is amazing!

Inconvénients :

Customer support - it is not possible to talk to the developers and that means that customer services responses are fast but limited to repeating what the developers tell them in it terms that are little use to those with no it brains. I was having a problem with Xero integration and the answers I was getting were limited, it took a lot of research from my part to work out what they meant and how to make them work, still there is an error showing up and the answer I got was : "Despite all the errors and information you can see, the system will never sync a Bank Account code full stop." Not helpful at all, I am sure they could do better as I can imagine a lot of people asks these same questions. I could give you a document with the correct steps of how to do it now.

Fantastic Software when it works

Commentaires : Well thought out software which tackles almost all of our requirements. However, very frustrating that there are new major issues on a weekly and almost daily basis. Without these constant issues this software would be unbeatable. As it stands, I am currently looking into possible alternative software providers.

Avantages :

The features are great and plentiful. Really well thought out software. Easy to use and it’s great that its accessible on multiple devices in multiple locations. Functionality that other software does not have.

Inconvénients :

Software constantly has issues, features regularly don’t work. Integrated payment system has issues and has lost us income. Online booking system has had issues. Issues between patients accessing information dependant on what device they are using.

Comprehensive yet simple to use

Commentaires : All good.

Avantages :

Pabau software covers absolutely all our needs for a medical spa. We feel fortunate to have found a software that covers our requirements and more. As our business grows we find the software even more helpful to keep on top of bookings and medical records.

Inconvénients :

The software is good, no complaints but it would be nice to be able to pick up the phone and speak to someone when we have a problem and don't understand anything so that they can talk us through it.

doctors practice

Commentaires : The paperless system is fantastic. We are a doctors practice and its a very busy practice. The system works extremely well. It saves time, its colourful and its extremely easy to use.

Avantages :

We are a small business with a staff of 5 and the system gives us all equal information at any time . Any of us can pick up on a lead and take over. Its calendar is fantastic as you can see at a glance the type of patients booked. It is a paperless system which has saved us hours of scanning in notes. You either right or left click on a patient booked to have access to there information. Its possible to do templates to personize the letters. Its also just so easy and logical to use.

Inconvénients :

The least favourite aspect is the help line contact via Email. It is a very good service but i do miss the face to face aspect when you have a problem or a phone call with some one to explain your problem However I will admit the glitches we have had have all been sorted quickly either in minutes or days. We had a problem putting the GP details on patient files but Pabau fixed this .

Great Software

Commentaires : [SENSITIVE CONTENT HIDDEN] is an excellent at his job and as part of the Onboarding Team he takes his role very seriously and was available at all times I got stuck - Thank you so much

Avantages :

Pabau is a complete practice management application and its right up our street - does what it says on the box and more. and love the features on the application, Very good online security and can manage all the services from one page, and the patient management is superb.

Inconvénients :

They need to intergrate other online payment option as STRIPE and our current provider means we have to cost to meet - yes I can cancel the other but we have a better deal with the current provider

Super happy with Pabau

Commentaires : Excellent

Avantages :

We love using pabau as our clinic software program. We have been using it for over a year for the purpose of patient bookings, managing consultations and documentation. Free training is provided when you start and we have never looked back. Customer service is top notch whenever you need it. Highly recommend.

Inconvénients :

The ability to manage appointments for other doctors through your own app.

Great Software

Commentaires : Happy!

Avantages :

I have been using Pabau previously and I can honestly recommend it. Its a user friendly software with great customer support.

Inconvénients :

The changes that have been made removing some quite functional tools that have been available in the past. The clinics should be consulted when major changes are made.

Best clinic software on the market

Commentaires : It has made clinic management a lot easier

Avantages :

This software pulls together a lot of features from clinic management to physician notes and it is constantly updating and introducing more features making it the best clinic management software around.

Inconvénients :

Every year I have to produce an annual audit of my treatments. This is extremely time consuming as their are no reports that can help me with this. I would also like the option to bulk archive patients that have not visited the clinic for over three years.

My review

Commentaires : Not a bad system

Avantages :

The privacy & logging of notes on files. Also the pabau support team are great. Always get back to me straight away.

Inconvénients :

Can be very slow at time. Can also crash at times which is not ideal in a busy clinic. Some parts have very roundabout ways of doing things.

C.J.Aesthetics Clinic

Avantages :

The ease of use. All patient records are kept secure with a PIN code and password protected. We are able to assess before and afters with ease. This programme has improved our clinic efficiency.

Inconvénients :

difficulty setting up new forms at times.

Computerised Medical Records

Commentaires : Very good. Helpful staff, good tutorials, user friendly system.

Avantages :

The software is entirely suitable to our clinics. It is easy to understand with a methodical approach and didn't take as long to switch to this from our paper system.

Inconvénients :

Initially there were problems but we were helped by the team of support at Pabau.