Avis clients sur SimplyBook.me

"Super logiciel !"

Avantages: Logiciel facile à appréhender
La possibilité de tester gratuitement le produit avant l'achat.
L'ergonomie générale du logiciel
la personnalisation possible.

Inconvénients: Pour le moment rien ne semble manquer....

"Logiciel de réservation agréable à utiliser"

Avantages: La prise en main du logiciel est intuitive.

Inconvénients: Les traductions en français sont quelque peu approximatives

"Très satisfaite"

Commentaires: Très bien

Avantages: L'ergonomie et la gratuité. Le design également

Inconvénients: Ne pas pouvoir choisir l'emplacement d'un message important

"Pas possible de voir le montant de taxes facturées!!!"

Avantages: Simple a configurer. Beaucoup de fonctionnalitées.

Inconvénients: Il n'est pas possible d'isoler le montant de taxes facturées dans les rapports. Impossible de savoir combien de taxes on doit remettre au gouvernement! Le service à la clientèle s'en fou complètement et m'a envoyé promener. Ce ne sont pas tout les produits qui son taxables pour notre cas et donc nous ne pouvons pas simplement recalculer les taxes sur le total vendu taxes incluses... C'est une fonction qui devrait venir avec tout système de facturation de pouvoir isoler les taxes facturées. Très décevant.

"Simple et ludique"

Commentaires: Bon suivi, simple, efficace

Avantages: La simplicité et la facilité de personnalisation

Inconvénients: Pas grand chose ... le prix si je dois dire quelque chose

"Simple d'utilisation mais très modulable et ergonomique !"

Commentaires: Réservation de mes différents locaux de consultations par des praticiens en ligne. Très pratique et fait gagner du temps !

Avantages: Facilité de prise en main. Diversité des fonctionnalités. Design adaptable à ma société.

Inconvénients: Quelques paramètres Marketing ne sont pas aisé à comprendre et à configurer.

"Affordable and Powerful Booking Software"

Commentaires: This software works very well for booking. We had complicated requirements for customer support and coaching and this software handled both well.

Avantages: I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized. Zapier included!

Inconvénients: The moment you need an extra feature after your first three alacarte ones, the price jumps up into the next alacarte tier. Also, you cannot create booking "buffers" or delays for different departments. For example, if you want customer service customers to wait at least 1 hour before booking a customer service call, but want coaching customers to wait 24 hours before booking a call, it cannot accommodate those different delays in different departments. The entire company must be either a 1 hour delay, or a 24 hour delay.

"Just what we needed."

Commentaires: I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.

Avantages: I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.

Inconvénients: One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services. The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a more modern polish to the interface, similar to other event and scheduling software. The user interface is styled similar to WordPress, but it is less intuitive. The same goes for making appointments. It takes a bit to really understand how to use it. I find that I have to do a little hand-holding with my customers. This fits with our brand, so it isn't a deal-breaker, but nonetheless worth noting.

"Overpriced and under spec'd"

Commentaires: IF I could find another system that had the functionality I need I would move to that one. The cost would not be an issue if it had a better base product.
If you only need basic then stick with some of the free options out their.
I have made about 20 suggestions with zero idea of when or IF they will even be considered.
After trying or looking at around 50 systems I feel it is the lesser evil of what is out their.
I am not asking for much but they think they know better what people want/need.

Avantages: Allows for a degree of automation to my business. I can show images and descriptions for my categories and services which a lot of other systems do not. Like the drag a slot function in calendar. Like the SMS and email reminder system (but could be better!) It adapts to most types of business which many others do not.

Inconvénients: Very expensive for what it offers.
It costs a lot of money to get a reasonably functional system by paying for all the add ons and extras.
If the core was better then I would be happy to pay for my business specific add ons.
Customer service is more of a cut and paste script routine.
There is no place other than sending via customer service to place suggestions. It needs a dedicated place to post suggestions so that all other users can vote on them.
The company just say that they look at all suggestions. The problem with that is no one else gets to see those suggestions and thing Oh thats a great idea.
Plus it does not provide real life feedback doing it their way.
I made these in the very first day of use
Suggestions /Requirements for SimplyBook.me 1) Email templates should have a WYSIWYG editor
2) There should be a Block Out option when making a booking on the calendar (admin only)
3) Emails should be sent in HTML not plain text. At least an option should be available.
4) There needs to be a “Pending Booking” email template.
5) It should be possible to switch on and off any email or SMS rather than all on or all off.
6) This booking software really would benefit from and APP the website as it stands doe not even work/view properly on mobile.
7) There should be multi buy option. Customers may want to book 1 or 10 or 100 of the same service. It should be easy to add a figure for quantity required.
8) There should be a multi cart function

"Going past the trial will invest."

Commentaires: I am excited to be able to make booking easier for my clients and on social media.

Avantages: The ease of implementation to outside apps. The facebook and website integration ease is well done.

Inconvénients: Editing the booking landing page. Fortunately, I have web builder knowledge and that is helping but your system is not user friendly nor provide helpful items such as best size of banner image for templates.

"I did my research and found a great fit!"

Commentaires: My experience has been awesome! I was able to seamlessly set up my site with ease, set up my payment processor and have a beautifully designed live booking page for clients to book. I highly recommend this for small businesses and providers who accept appointments.

Avantages: I love how user friendly this software is! I found the video tutorials very helpful and the customer service was prompt and friendly. I appreciate how they would always send article links to refer back to after the chat and would email me when we got disconnected. I also love the booking site themes to choose from, they are all very well designed.

Inconvénients: If I had to give one improvement it would be to allow users to get more than three custom features with the first upgrade tier. I would have loved to get five to test it out, and would have definitely upgraded once my business bookings began. The jump from three to unlimited is a big jump, maybe offer a tier in between for new subscribers. Other than that the software itself is pretty amazing.

"Surprisingly Robust"

Commentaires: It's made it so much easier for our clients to book directly in with a team member of their choosing online without us having to switch and move things from different calendars. We're still getting the hang of it, but it's already saved us so much time

Avantages: The more I dive into the system, the more cool stuff I find that it can do. I've been using another software for a long time, but it just didn't have the flexibility I needed for different users with different booking types and linked calendars but SimplyBook me is proving to be a game-changer for my business

Inconvénients: It's probably a little confusing to get started; I'm quite tech-savvy and find that it's a bit confusing when it consistently opens a new window when you want to make a change to a setting, so you end up with a bunch of tabs open that you'd forgotten about, but once you get the hang of it, you do see how all the sections tie together and it's much easier to flick back and forth between the settings with the extra tabs opened.

"A Scheduling Service that is more than just that!"

Commentaires: Great Service, was up and running in no time!

Avantages: SimplyBook.me is MUCH more than a simple appointment setting service. It stretches far beyond that and covers other areas you wouldn't even imagine. I would highly recommend SimplyBook.me to any colleague!

Inconvénients: I honestly can't think of anythhing else it could provide other than its own CRM maybe.

"Comprehensive online booking for tutors"

Commentaires: So far it 100% fits our business. We managed to set everything using 10USD plan with 3 plugins (2way calendar sync, multiorder and product categories).

Avantages: SimplyBook.me does not require any knowledge of coding, website support or other developper's skills. Moreover, you do not need your own website or domain to start it. Tens on plugins. For everyone and everything.

Inconvénients: Prising is based on users and quantity of plugins. Just one additional plugin may force you to upgrade subscription.

"New User review"

Commentaires: I am impressed by the software and will be using it to schedule swim time during the summer due to the recent pandemic.

Avantages: I found the customization features easy to navigate. The overall interface is straightforward.

Inconvénients: Several of the custom features would seem to be similar enough (deposits) and (payments) that if you require both options you use up two of the features.

"Overall Satisfied Cusomter"

Commentaires: My overall experience has been great. The support and features are exactly what I was looking for.

Avantages: This booking site makes keeping track of clients, services, and sales super easy and organized.

Inconvénients: Some of the features need explaining in order to be fully aware on how to use them

"Using Simplybookme to reopen Sports and Culture Services after the Covid-19 Lockdown"

Commentaires: I really like Simplybookme. It has been especially useful during the Covid-19 pandemic as I have been able to provide a booking system allowing customers to access services and events right across our Sports and Culture Department (LLA) of Abredeenshire Council. Customers book pickup slots within our Library Click and Collect Service, outdoor tennis courts can now be booked allowing our customers to observe social distancing, two of our museums have reopened and are using Simplybookme to take bookings. It really has helped us provide a service through these very difficult times. I highly recommend Simplybookme.

Avantages: Very easy to setup and all accessed from a single Admin site which is cloud based so I can easily roll out the system to other staff across several sites.
I found the initial setup very straight forward and adding further complexity to the system was easy to do too once I got the basics right.
I can easily add multiple sites providing many different services all from the Simplybookme Admin site.
Great value for money. I'm running almost a 100 different sites (service providers) providing our customers with over 30 different services.
Superb email and SMS notification setup. I have a bespoke booking confirmations go out from each of my sites or service providers as they all have a different setup.
The system is jam packed full of really great Custom Features many of which I use. Such as Book Soon Notification System, Intake Forms, Service Categories, Group Bookings, Flexible Notifications, Terms and Conditions, Products, Booking Status. That's only about 15% of all the Custom Features available!

Inconvénients: Can't add single Special Days (e.g. for a one off holiday) without having to move away from the easy to use "slider" schedule I use for opening times.
No "Sand Box" site for testing setup or training.
The dates/days in the front end Calendar for customers (when using a phone) are not locked which means if you scroll down the screen it's very difficult to keep track of which day/date you are selecting.

"Great features but the recent price increases have stung a bit!"

Commentaires: Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems. Despite it being a little difficult to set up initially, if you can afford the standard package (or can make do with the basic package) it's worth the time and the customer service is great.

Avantages: It has some really great features that we needed - multiple locations, the ability to take appointment deposits, customise notification emails and having a questionnaire for clients to fill in at the point of booking. The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic. The customer service is fast and helpful.

Inconvénients: The interface took a bit of getting used to (but once you're used to it, it's fine! We have some single appointments for one person and some workshops with multiple spaces, but they have to be set up in the same way so the workshop booking interface is quite clunky from the customer's perspective. Some of the info (for example the service description) isn't viewable on mobile devices which is a shame. The recent price rises were a bit of a shock when it came to renew our subscription and unfortunately it has now become unaffordable for us to keep using.

"Health Practice Perspective"

Commentaires: Overall is grt. Quick responses from customer services. For us, the extensive ability to customize, operate video sessions, book a variety of services, products, packages, classes, and a membership makes this an all-in-one solution.

Avantages: Incredible amount of features for the $.
HIPAA compliance / encryption
SOAP notes
Versatility
Complete customization of confirmation emails to both service providers & Services
Very easy for clients to navigate
Clients can track their own packages
Ability to force pre-pay
Intake form option Seriously, I could list a ton more amazing features plus the fact that they continue to add more.

Inconvénients: Realizing this was initially designed to serve salons, not health care providers, I hope to see improvements in the following areas: SOAP notes are the only therapy note option. Woud be nice to have a simple progress notes option. Ability to tender in person payments directly thru the platform would be a really big deal for us. Right now, a transaction is only tendered if they pay when they book thru the website. In person, we can create invoices and mark them as paid, but need to use a separate platform to capture cc payment. It would be nice if we didn't have to go thru a 3rd party for video calls. Gruveo has been good so far, but it's still extra steps to move from appt to video. Ideally, the ability for the practitioner to enter the video call directly thru their appointment calendar would be grt. A mobile app for clients to manage appts & take video calls would be excellent. I think these r the biggest things that affect us, but even with these, the simplybook platform has been grt.

""Years ahead of it's time thanks to an ingenious underlying database design.""

Commentaires: Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system. Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above. Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."

Avantages: SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST! Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)

Inconvénients: "Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet! "Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines. "Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)

"The site is simple to set up and you can instantly take bookings and love the Book Now link"

Avantages: you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day.
Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations.
Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings.

Inconvénients: there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works.
I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me.
Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit `save.

"Software is really good and makes booking appointments easy. I rarely encounter problems with it."

Commentaires: Eliminates me having to spend time booking appointments manually.

Avantages: Easy to use, almost trouble free (works almost every time). Interface is appealing, and customers can access site very easily.

Inconvénients: 1. My customers frequently complain that they cannot book an appointment. This is because it is not very clear that a time slot has already been booked and they need to try and search for another one that is not. I think to overcome this, a pop-up message should appear at the booking site every time someone tries to book a time slot that is taken already. The message could read "This session is already booked or there is insufficient time available to book this time slot. Please try another time slot". The little red sentence that currently appears on your system is rarely seen by my customers nor is the dimmed grey lettering of the time slots evident enough for customers to realize the slot is taken already. In addition, you can provide a week or month-at-a-glance view of the time days/time slots already booked and those available so customers can easily see which ones to select. 2. It would be great if I could add a link from my Simplebookme webpage so customers can click on to view more information about a service or product than what is allowed from your site.

"Great program with amazing customer service!"

Commentaires: We have been using Simplybook.me for almost 2 years now. The best part about this booking program for us is how user friendly it is. We have a large number of volunteers using the program to book their clients and even those who struggle with technology find Simplybook.me simple and easy to use. As an administrator of the program, I appreciate how easy it is to make changes to anything from our organization's hours to adjusting individual user's days and hours. The plugins available allow for an astounding number of ways to adjust this program to fit whatever you need.
The customer service and technical support that come with this program are second to none. They have live chat support and when live support isn't available they respond very quickly to an email request. I have never waited more than 24 hours for a response.
I would recommend Simplybook.me to any company or organization without any hesitation.

Avantages: The ease of use is the best part for us. With so many people needing to use it to book their clients it is important that they can learn to use it quickly. Even those who are unfamiliar with computer technology are able to book their clients with this program! It is also great for me as an administrator that it is so easy to use because with so many people using it I often am changing their hours or days of work. With this program, it only takes a minute so I don't ever feel I am wasting time managing our booking program.

Inconvénients: I would love if there was a way to combine two calendar views. For example, it would be really great for us if we could view the calendar by day and service provider.

"Reliable and functional booking software"

Commentaires: I started with a free plan, and have loved it. I recently upgraded to a subscription, and it's great too. I looked into other options, but SimplyBook seems to offer the most flexibility for our specific needs.

Avantages: I've never had an issue with the site being down, and customers have found the booking process easy to use. I love the custom translation features which allow me to set the exact terminology for my specific business. I've use this for about 5 years, and we love it.

Inconvénients: When we set it up, it definitely took some learning to work out how to make it work for us (special day schedules only). But now that it's up and running, it hasn't skipped a beat. I can keep adding and changing things as I go and as our business grows and changes. I would like to be able to set the date that follow up emails go out requesting a review to a later date, as our customers don't receive their final printed product for up to 2 weeks after their booking, so asking them for a review a maximum of 3 days after their sitting isn't very useful for us :-(
I'd also love some more flexibility in sending sms or email reminders (eg, email 3 days before booking, sms 1 day before). Setting up our home page (especially images) has taken a lot of trial and error, but it's working for us now :-)

"Although not everything works as we would like it to work for our business is it still a great tool"

Avantages: Possibility that clients book themselves. Connection to our google calendar. The ease with wich you can add a service.

Inconvénients: Not possible to book for groups, as we use it for planning our guides for farm tours etc. People can book a tour for their group, and pay per head. We really miss this functionality.
Also we have different locations people can book (instead of performers, but we use the performer tool), and it is a lot of work to plan the opening hours per location/performer (we close most locations for 5 months in winter)
We cannot send a reminder more than 3 days before the appointment. For us 7 or even 14 days would be better.