--- description: MiVoice Business Solution : qu'en pensent les utilisateurs ? Lisez les avis clients sur MiVoice Business Solution, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MiVoice Business Solution - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de téléphonie](/directory/30084/telephony/software) > [MiVoice Business Solution](/software/140996/MiVoice-Business-Solution) # MiVoice Business Solution Canonical: https://www.capterra.lu/software/140996/MiVoice-Business-Solution Page : 1/13\ Suivant: [Page suivante](https://www.capterra.lu/software/140996/MiVoice-Business-Solution?page=2) > Services téléphoniques dans le cloud sécurisés et flexibles et communications unifiées. > > Conclusion : 283 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise MiVoice Business Solution ? Conçue pour les entreprises de toutes envergures, cette plateforme de communication aide les équipes à communiquer par le biais d'appels, de discussions de groupe, de conférences, de messagerie, d'outils de collaboration, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 283 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 3.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Mitel Networks - **Fondé**: 1988 ## Contexte commercial - **À partir de**: 20,99 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Pays disponibles**: Canada ## Fonctionnalités - Accès mobile - Audio/Video Conferencing - Automated Attendant - Autorisations basées sur les rôles - CTI (couplage téléphonie informatique) - Chat en temps réel - Chat et messagerie - Conférences - Conférences vidéo - Contrôles/Permissions d'accès - Enregistrements - Fichiers audio et vidéo bidirectionnels - Gestion des centres d'appel - Gestion des contacts - Gestion des listes d'appels - Gestion des listes d'attente - IVR - Logiciels d'expérience client - Logiciels de VoIP - Messagerie instantanée - Messagerie vocale - Outils de collaboration - PBX - Partage d'écran - Partage des fichiers - Planification des appels - Rapports et analyses - Rapports et statistiques - Routage des appels - Streaming de présentation - Suivi des appels - Suivi des appels - Transfert d’appel ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) ## Catégories connexes - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) - [Logiciels de conférence audio](https://www.capterra.lu/directory/32919/audio-conferencing/software) - [Logiciels de réunions](https://www.capterra.lu/directory/30075/web-conferencing/software) - [Logiciels de réunions](https://www.capterra.lu/directory/30802/meeting/software) - [Logiciels de communication pour employés](https://www.capterra.lu/directory/31014/internal-communications/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (858 reviews) 2. [800.com](https://www.capterra.lu/software/208208/800-com) — 4.7/5 (313 reviews) 3. [Nextiva](https://www.capterra.lu/software/175788/nextiva) — 4.6/5 (914 reviews) 4. [3CX](https://www.capterra.lu/software/158704/3cx) — 4.4/5 (465 reviews) 5. [RingEX](https://www.capterra.lu/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Avis ### "Simple d'utilisation" — 4.0/5 > **Eddie** | *4 janvier 2025* | Réseaux informatiques | Taux de recommandation : 2.0/10 > > **Avantages**: Interconnexion avec Pabx Mitel (dans notre cas A5000 > > **Inconvénients**: Cout de la licence élevée, administration à simplifier légèrement > > Solution telephonique et collaborative simple d'emplois Integration et interconnexion avec pabx mitel ----- ### "Le 4x4 de la téléphonie d'entreprise." — 4.0/5 > **Sylvain** | *8 août 2024* | Biotechnologie | Taux de recommandation : 8.0/10 > > **Avantages**: C'est le tout-terrain de la téléphonie : numérique, analogique, VoIP \!\!\! > > **Inconvénients**: La compatibilité avec certains produits et équipement. ----- ### "Team with MiTeam Meetings" — 4.0/5 > **Pie** | *2 janvier 2023* | Externalisation/délocalisation | Taux de recommandation : 8.0/10 > > **Avantages**: We were able to communicate with over 50 people as a result and deliver our monthly initiatives. We could view various participants in the multi-pane arrangement, and the various presenters could take center stage while presenting their own material. When players needed to be muted but inquiries could still be answered, the chat feature came in handy. We were able to issue invites with the calendar integration through the usage of Micollab, which was effective and simple for attendees to utilize. As speakers used presentation slides to showcase their topic, the screen-sharing tool was the most useful to us. > > **Inconvénients**: We discovered that the MiTeam Meeting program missed some features we wanted to utilize frequently. We had been using polling in the previous program, but MiTeam did not support it. For us, this was unquestionably a con. We use polling to assess audience knowledge and interest as well as to determine how some content will be presented. There was no doubt that we required this. We also encountered some problems when integrating the calendars for MiTeam and MiCollab. > > The video-based distribution technology we used, MiTeam, performed successfully. We were able to transition from an audio-only platform to one that relied on video, which was one of our department's yearly goals. We were able to interact in person with our participants, who we don't often get to "see." This assisted us in exceeding a departmental objective by significantly increasing attendance and audience participation. The polling option and the capability to utilize on a mobile device were just something we overlooked. ----- ### "MiVoice business solutions rock\!" — 5.0/5 > **david** | *25 mars 2025* | Équipements publics | Taux de recommandation : 9.0/10 > > **Avantages**: Fit in and our vendor (installer) was able to setup decently quick to replace old system and move most things over without much pain. > > **Inconvénients**: pricing was high and lots of different licenses that we thought were included for specific items. > > it was a great experience and the system runs great. ----- ### "Buh-Bye Mitel\!" — 2.0/5 > **Laura** | *11 novembre 2022* | Matériaux de construction | Taux de recommandation : 2.0/10 > > **Avantages**: The concept and features it offered were really good... when it operated correctly... It was an IP phone system (new technology being offered at the time). It had a softphone feature via your computer which was a bonus when Covid19 hit - allowed us to work remote using the company telephone system. > > **Inconvénients**: We had more trouble with it than you can imagine. I spent more time troubleshooting issues with various employees than doing anything else. I became a full-time Mitel troubleshooter for our company of 65 employees. There were issues all the time - poor audio... dropped calls... cannot make a call... Didn't operate correctly on a new laptop (Windows 11)... Whenever an issue occurred, a case ticket was required which the administrator had to issue it - an employee couldn't call Mitel directly for assistance - which was an overall hassle and you could end up talking and rehashing the issue with 3 different people. > > Not good. The only upside - I was forced to learn how to program a phone system - create auto-attendants, troubleshoot issues, etc. Therefore, when Mitel decided to sell to RingCentral I was extremely knowledgeable as it pertained to what to consider during the vetting process to replace the Mitel system. We vetted 4 different companies. Super happy with our selection - G12. ----- Page : 1/13\ Suivant: [Page suivante](https://www.capterra.lu/software/140996/MiVoice-Business-Solution?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/140996/MiVoice-Business-Solution) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées